Delivery
Yes
Lexus at Northtown in Buffalo
Categories
Location on the map
Buffalo, Erie County, New York, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Car wash
Yes
Oil change
Yes
Repair services
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 716-780-4500
Site: https://www.northtownlexus.com/
Site: https://www.northtownlexus.com/
Opening hours
- Monday:9AM–7PM
- Tuesday:9AM–7PM
- Wednesday:9AM–7PM
- Thursday:9AM–7PM
- Friday:9AM–7PM
- Saturday:9AM–5PM
- Sunday:Closed
Comments (199)
Our family has purchased a number of vehicles with this dealership over the years and we deal exclusively with Zach Barringer. He always works hard to find us the vehicle we want and the best deal. We have never been disappointed when dealing with Zach. He’s very easy to work with and handles all the details. The entire dealership has always gone out of there way to give us the best experience, and they follow up with you each time to get your feedback. A first class operation.
Zach Barringer is an outstanding salesman. He took the time to listen to our needs and help us find the perfect car that exceeded our expectations. He completed the entire transaction within a few hours. I can’t say enough about the team at this dealership. They had an amazing inventory and because Northtown has so many locations we were able to look at everything they had available very easily with ONE sales professional. Just come see Zach and save yourself time, energy and money.
We have had only excellent experiences with Northtown Lexus. The general manager makes it easy to do business with the dealership. Our sales person Justin knows the cars well and is always available to answer questions, even after the purchase takes place. The service manager Greg is there to be sure service is well performed and timely. And the Lexus products are great cars and SUVs. Nothing bad to say about Northtown Lexus.
I purchased a used car and had the following serious issues: the car inspection was faulty and did not find that the antifreeze was so low that the car had minimal heat/suspect proper engine cooling. The salesman was rude and didn’t want to fix the issue because he thought it would cost too much! I had to check my own fluids before I left the lot!! Even though I put a deposit on the car, I was pushed to take the car the same day - this was not possible since their financing and warranty costs were not competitive with my own sources. Management at the dealership was demanding of my salesman to close the deal ASAP which led to him pressuring me unnecessarily. I was greatly inconvenienced due to their timing. I spoke to the finance person and with another Northtown location about my treatment and I received ZERO response. I would not purchase from Lexus Northtown again!
Salesman told me new brakes were put on bmw before I purchased by their service department. Almost failed inspection so I called service department and she told me only an oil change was completed. She asked if I wanted to open a case with sales manager and he has not reached out. Emailed Chet too. No response. They are hoping I would forget about this
The sales team convinced me to make the over two hour drive to their store to purchase a vehicle after I explicitly told them that I didn’t not want to make the long trip out there unless I was sure I’d be driving out in a new car. The salesman assured me he’d move on the price of the car and they could check out my vehicle for trade-in. They wasted half of my day in driving alone just to tell me they could reduce the vehicle by $200.00. Would not recommend.
This place is running a bait and switch. I went to look at specific vehicles that are listed on their site, brand new, 16 miles, in stock. What do they say? Oh that one is in Florida and it has 5000 miles. I can get it here though. Oh, that other one sold yesterday. But Ill take $1000 of this one ($4500 higher price) if you take it today.Ya, right. Those vehicles are still listed on their site, with the same details, weeks later! Scammers. Beware. If theyll lie to you like this before the sale, imagine dealing with them if you have issues after the sale.
I attempted to contact the dealership a total of 6 times: 2 emails to two different people (Gabe and Andrea), and two phone calls (none of which were returned). We considered purchasing the GX460, but with no returned calls or emails—it sounds like the dealership is not interested in making sales. Rethinking the brand and have focused on the BMWX5 and Mercedes GLE350, as those dealerships have been responsive. I wouldn’t purchase a car from this dealership if they don’t respond or communicate with potential customers.
Love Northtown Lexus...been with them over 10 years now. Zach always takes care of my Lexus needs and concerns. Their service is the best in Buffalo. I look forward to many more car buying experiences in the future!- Sean.
2 things:1) I will only own a Lexus for the rest of my life. They are the absolute best vehicles.2) I will only deal with Northtown Lexus in that time. The staff is incredible; especially Zach Barringer. He made everything so simple, fast and just overall amazing. I popped in at 10:30 to look, and he had me in my new NX by 3:30. This guy is who you wanna deal with for sure. Super personable, professional, and just a great guy to have a conversation with!
If you’re looking for somebody who has Expertise, professionalism, and a charming smile, then look no further than Zach B over at NorthTown Lexus. Zach’s strive for greatness, and the will to go above and beyond the call of duty, is unmatched in his line of work. When I needed a new truck, something that screamed, freedom! Power! America! I knew exactly who to call. Zach found me what I was looking for, In very timely fashion. When I sat down in my truck for the first time, I could feel the patriotism running through my veins. I couldn’t be happier! And it’s all thanks to Zach B. If I could give this 6 starts I would
I had been searching for a pre-owned vehicle for quite some time and had struggled to find the model and a price that suited me. Ultimately, my search led me to Northtown. The sales consultant, Jessica, and general manager David were extremely accommodating and informative throughout the entire process and were able to get me into a car I really wanted.
Bought my last 4 vehicles at Northtown Lexus. Couldnt be happier with the vehicles and the service which was professional, friendly and straightforward. Sales staff is attentive and focused on you when your there. Highly recommend Northtown Lexus for new or certified pre-owned - cant go wrong at this location!
Our salesperson Dana was great. The buying process was easy and no pressure . My issue is with the overall condition of the suv’s interior. I was told that since this was a used car that they had gotten the interior as clean as they possibly could. Well, there was an excessive amount of pet hair burrowed in the back seats and in the carpet (under the mats), a half eaten pop tart, a half eaten dog bone, a pencil and other misc crumbs and debris. This suv looked relatively clean but it didn’t feel clean and under closer inspection it had not been deep cleaned. 5 days after purchasing this very nice vehicle I had to pay $200 to get the vehicle professionally detailed. Imagine driving around in someone else’s filth! I went to Northtown because I thought that they were a step above other dealerships in the area. Still, overall while I would recommend this dealership, I am disheartened by this. If you buy a used vehicle from here I would pay close attention to the detailing (unlike I did). Do a thorough inspection of the vehicle (beyond the surface) and make sure that it is clean BEFORE you drive away. It is a shame that with the reputation that they have Northtown would allow a vehicle to be sold in this condition.
Went for new tires and an oil change, service was great! The problem came when there was a discrepancy in the total price that was due. It was a mere $17.99 and Lexus would not remove it from the bill. Of course I can afford the $18 or I wouldnt be driving a Lexus, however its the principle. So going forward Ill just take my car somewhere else next time.
These people know how to treat their customers well. The service is exceptional. Always have coffee and bottled water available. Appointments are kept promptly and loaners are available if needed. Although I was advised my car might not be finished by the time I returned, it was ready 2 hours earlier than I could get back to pick it up. I purchased a certified vehicle and get the first 2 years of scheduled maintenance free at this point in time. This is the 3rd certified vehicle I have purchased from them and plan to get my next one the same in a few years!!
A truly painless process from start to finish. We worked with Zach who was very knowledgeable and easy to work with. It definitely felt like a personal interaction and not an overall sales process. Highly recommend!
Lets be real, car shopping can be a real pain but the folks at Northtown Lexus helped make it a smooth process for us. Zach Barringer was extremely helpful from the moment we walked in. I told him what I was looking for, and he did the rest! Would definitely recommend to friends and family.
Absolutely love my new vehicle and I cannot thank my salesman Zach Barringer enough!! He always makes the transaction quick and easy. Can’t wait to purchase my 3rd consecutive vehicle from him!
I came into Northtown Lexus looking to lease a new vehicle. I was matched up with Patrick. Pat was everything I would hope for and expect: 1. Listener: pays close attention to my needs. 2. Communicator: strong ability to communicate clearly. 3. Well-informed: Knowedgeable on the dealership offerings and vehicles available. Through: Committed to following through on efforts and communication. 4. Trustworthy: Patrick did what he said, ment what he said, and kept his word. He made everything go smoothly and timely. Northtown Lexus has wonderful vehicles and a great sales agent named Patrick. Thank you all, Im really enjoying my new SUV.
Northtown Lexus has unmatched service in WNY. From the time your drop off your car(inside the garage-great in the winter)to when you pick it up(always early) the process is quick, efficient and professional. David Dipasquale, Sales Manager is always available and makes the sales process a pleasure. This place lives the motto under promise & over deliver . From Sales to service Northtown Lexus is simply best in class !
Called to confirm availability of a vehicle, and scheduled a test drive for later the same day. I recieved a call an hour later and was told that the vehicle was actually sold that morning. Went in to test drive a different vehicle and recieved a low-ball offer for my trade in. Looking forward to taking my business elsewhere.
Efficient, easy, and professional! I had such a great experience at this dealership, with Zach B! I would absolutely return and recommend to anyone looking for honesty, integrity, and a respectful experience! Thank you Zach!
Great experience! Very helpful people there! Their customer service was so great that we decided to buy a Lexus over a Mercedes (because the service in Mercedes Williamsville was not good and they were pressuring us to buy their car to make a sale!) Lexus Northtown was very attentive and made sure we walked out with everything we needed when we bought our first new car. Dotted every i and crossed every t!Did not feel rushed or pressured at all! Jacob was the sales person who helped us-Thankyou!
I always get the best sales and service experience at Northtown Lexus. I have owned multiple Lexus vehicles and David Dipasquale and his sales and service teams always make the experience so pleasant. Lexus servicing remains the gold standard for the industry, and Northtown Lexus always exceeds my expectations.
Ive been a loyal customer to Northtown Lexus since 1994 and am on my eight car from the Schreiber family. In addition to Larry and Craig, David DePasquale, Greg Franzek and Joe Russell are the poster children when it comes to taking care of customers. They are courteous, professional, never a surprise with the bill, and always get a super clean state of the art loaner vehicle.
I wanted to say that Lexus was absolutely terrific in leasing my new ES350 sedan...The sales manager Jeff Martin was very caring and accommodating and cared about my overall experience..I look forward to leasing many more vehicles from Northtown, especially because of Jeff...Thank you again
I love my lexus,but I do not like the setup for service. The dash board tells you to go to the dealership only to turn you away after you make the appointment. What a waste of my time.they need to find a better way to let you know what you need
RIP-OFF!! I went to Northtown Lexus for a simple New York State Inspection and was told by Dean Davis I needed $1,100 worth of repairs in order to pass. However, I went to Pep-Boys on Eggert Road, three days later and my car passed inspection with flying colors, without one alteration to the vehicle. They are not to be trusted and will scam you if given the chance! I know this is a one star review but Id leave no stars if I could. Unbelievably horrible!
Best service I’ve received since my car buying experience for the last 10 years Northtown Lexis has some of the best customer service I’ve ever seen they listen to me they gave me what I wanted it was just the best experience I’ve ever had I would definitely recommend North town Lexus
Very bad customer service! Unprofessional and never dishonest. Very disappointed at the service that was rendered to my cousin. Not the first time I’ve heard about this. Many friends of mine experienced such unprofessionalism. Thought about purchasing a Lexus myself from them but after this fiascoI shall not be doing so. Unacceptable!!
Great experience! Zach took care of everything for me was very straight forward with all. Will be coming back for next vehicle. Highly recommend Zach to anyone looking for a vehicle
Very friendly, quality product, great service.
Theres a reason I went to Volvo instead... The sales manager wasnt very helpful, neither was he easy to get a hold of. He kept mentioning a $7k down-payment. Tried for 2 hours and finally just gave up and purchased a car from Volvo.
Went in for service appt. Attendant was courteous and very helpful. Service dept is not very pushy as some can be. Asked alot of questions and very happy with the results. Highly recommend. We will be returning. Many thanks!
The best service department in Western New York! Also bring my other make cars to them. Friendly service and the car comes back after spotless!! Would high recommend!
Went in for an oil change. Found out there was a recall on the car. Used a loaner to get our in town errands done, and were back on the road in short order. Dean and the team took great care of us, and the service we received was nothing short of awesome. Thanks for a great Lexus experience!
Great experience, first time ever going there for a car checkup and the customer service was amazing also used to the courtesy shuttle and had no problems or troubles sorting that out, and the same goes for getting my car checked up on. A full analysis was performed and I was given every bit of information I asked for - and had every problem I had taken care of.
The 2015 Lexus GS that I wanted to test drive was set up for me before I got there in front of the lot. Customer service is excellent and I cant wait to work with them in the future.
Friendly people. High quality cars available with this dealer. This is my second car with this dealer and a happy customer both times. Thumbs up to John Quinn who understood our requirements and showed us the right car. I would definitely recommend this place to my friends and family.
I could not be happier!!! My experience at Northtown was all around amazing. The staff and service was absolutely the BEST!!! Thank you DAN .. seriously you are the man! I appreciate all the extra service you gave to me. You went all the way to make our purchase memorable. I recommend Northtown Lexus to any one who wants quality service and truly sincere people to work with. Thank you!
As always had a wonderful experience with Rick M. at Northtown Lexus. Just got our 2nd vehicle with them and I am more than happy with it!! The customer service there is beyond superb and I have had nothing but good experiences here which is why I stay with them. Highly recommend!
Northtown Lexus I have trusted with all car repairs since 2002. They do a terrific job for me. No complaints at this time🤙😀
Excellent customer service, very accommodating. Quickest/easiest car purchase Ive made. Sales staff is helpful and not pushy.
This is the second time I stopped into this establishment after contact to say the car was sold! They are liars; just want you to come in and look at other vehicles that you didnt inquiry about!
The service provided is second to none, always accommodating, friendly and professional!Zach B. always keeps it easy and simple just the way it should be!
I just purchased my second new vehicle with Northtown Lexus and Im still impressed with the service. You dont have to be a doctor to get treated well. The staff is great from management to sales to finance to service.
Have never had as a great of an experience buying a car as I did with the team at Northtown Lexus. They made sure I was getting the car I absolutely wanted at a great price! Their used inventory is top notch!
The service team was great to work with! John made sure all of our concerns were taken care of and we will continue to be loyal Lexus customers.
Awesome experience, very friendly staff. Our salesman Scott Sanfilippo was the best salesman I ever every worked with. Definitely going back for service and other vehicles down the road👍
I have had the exceptional customer service experience with Northtown Lexus since 2012!! I am a lifelong Northtown customer. The sales and service experience has always been one I come out of the dealership smiling. Great staff all around..
Great customer service, excellent service department
Great experience from start to finish. Justin, David and Jordan truly had our best interests mind in helping us through the process. Love our new car and will absolutely be back for future auto needs.
Greg Franzek is the best. He could teach a class on proper customer service. Highly recommend!
Very honest and straight forward sales staff. Would highly recommend doing business with this dealership..
An absolute no-brainer if youre looking to protect your investment. Both my fathers 2016 Corvette Z06 and my 2017 Corvette Grand Sport had Xpel installed and both came out absolutely flawless.Northtown Lexus is an authorized installer of Xpel but I still had a few concerns when I walked in. I was hoping that this was something Northtown had a lot of experience installing and not something that they were new to. The service manager, Greg Franzek, eased my concerns, addressed my questions directly, and explained the finished cost. He took his time explaining the process and went over my vehicle in detail with the Xpel installer. They both offered advice on what areas the cars should have protected, thoroughly explained how its applied, and how it would look upon completion. Greg even explained that they could create custom Xpel pieces with their plotter.When both Corvettes were finished, Greg went over both cars to make sure we were happy and explained the warranty paperwork with us. He followed up with me about 2 days after to make sure that everything was ok and that I didnt have any issues.Buffalo Car Care ceramic coated both Corvettes afterwards and commented that they couldnt even tell that Xpel was installed when we dropped them off. They further stated that theyd, seen some hack Xpel jobs and Northtown was, hands down the only place they would go to get it installed.My entire experience with Greg and his team was an enjoyable one. I never felt rushed or brushed off. Highly recommended!!
Nice and new dealership. They go out of the way to make sure the customer is happy.
I was pleasantly greeted when I checked in and my car was serviced within the time frame they said. I love that they offer a free wash when finished! Overall a very nice experience.My only issue is that I always receive an email with a new appt scheduled. I would rather just schedule myself.
Had to wait more so than usual for loaner. Otherwise great service. Light years better than local Benz dealer about the same with BMW dealer
Great costumer service! I was squeezed in for service last minute with a loaner ...my car was done in a few hours. Mike is GREAT!
As ALWAYS fantastic service and a high end experience. I had previously leased a vehicle, purchased another, and now purchased a new model. I am consistently pleased with the level of courtesy and service. I asked for my salesman Scott S. by name for this third transaction. I am never disappointed at Lexus.
Just had my mirror replaced along with service and inspection. Northtown makes it so easy. And, they are so great to deal with, especially when compared to other local dealerships.
The service was GREAT at Northtown Lexus. The UPGRADE was S U P E R. This is the 4th Lexus purchased and Im loving it.
Top notch team and beautiful new dealership. I have bought 2 cars from them and have two great experiences.
I dealt with Zach B. He kept everything professional and helped me search for vehicles with features I wanted. I have went to him for 3 cars and sent family members who have similar experiences with him. He is extremely helpful. Will buy from him again!
The service here at Northtown Lexus is consistently outstanding. Michelle is a perfect example. We stopped in today and each bay was full. In spite of being very busy, Michelle provided individualized service that truly made us feel special. She was friendly and efficient. For world class service, in a pleasant environment, we highly recommend taking your vehicle here!!
Great staff from Ryan in sales and Jeff his manager, to Jordan and Kevin in finance everyone was outstanding as easy to work with.Getting my new Lexus was easy with their help. I wouldn’t go anywhere else. They all went the extra mile to accommodate my schedule and in a short time I had my new Lexus.Awesome experience!
My experience yesterday was very well taken my service advisor is John hes very knowledgeable of the Lexus product and his very customer friendly highly recommended
Katelyn and I were very impressed with how the people at Northtown conducted themselves and made us feel at home. Our sales rep was Bobby. Next time you go to Northtown Lexus, look for him. He was a ton of help. I would recommend this location and these vehicles to anyone!
I cannot say enough good things about my experience at Lexus. The sales guy I worked with made sure I got every option I had requested and he was able to answer every question I asked him. They went the extra mile to get me where I wanted to be payment wise, no other dealer came close to the deal Lexus gave me. Im very happy with my purchase!
Rick is amazing salesman, super friendly and professional, Dan is amazing helpful and super patient with me as Finacial manager service department, I’m so satisfied with my service and will never go anywhere else, highly recommend!
Always follow up with sales rep Zach B. Willing to go through buying options that best suit me and make it an easy process. Have sent referrals to him in the past for friends and family and everyone has has the same great experience with him.
Went for routine maintenance. Convenient online schedule. Fast check-in. Timely service. Comfortable lounge if you prefer to wait your for car on site. Good coffee and hot chocolate :)
Very pleased with the service and courtesy extended to me by the folks at Northtown Lexus.
This is my second Lexus from this dealership, and I was hesitant, at first, before returning here to purchase based on experiences of several years ago, but things have changed for the better. Now, there is very friendly customer service. The sales associate focused on exactly what I wanted rather than on trying to sell me something that I had no interest in. I didnt feel rushed, hasseled, or pressured into purchasing anything. When I picked up my purchase, a separate associate walked me through the differences between my old and new vehicle, and he was patient with my questions. Everyone throughout was very knowledgable about the products, very pleasant to speak with, and customer-service oriented. Their positive attitudes make me feel more confident and fulfilled with my purchase.
Excellent dealership. We were in town from NC and happened to be due for service on our vacation. They let me take a free loaner out to do Christmas shopping. Most dealers will only loan you a car if you bought it there and even then its tough. I hope we are due for service here next year!
Nice people and service. I got a great deal on a Lexus.
I am changing my review because Graic was very helpful on our situation and helped us solve the problem when even lexus company didn’t even do anything .i was going to leave lexus but because of Graic and northtown customer service i will stay with them and highly recommend them
I have bought many cars in the past years and have dealt with several dealerships in Western New York. The Northtown Lexus dealership is outstanding !!!! When you walk into the dealership you are greeted with a friendly smile and asked the purpose of your visit. If you just want to browse at the cars they let you browse. If you want to speak to someone about a vehicle they page someone right away to assist you. I was not sure what vehicle I wanted. I worked with Zachary and he let me test drive all the vehicles I needed to so I could make a decision. When I chose my vehicle Zachary sat down with me and went over the entire vehicle, options, finance etc...Very detailed. I told them I would think about it and get back to them.There was no pressure or issues waiting to decide. After I made my decision, the process was hassle free. I was in and out with the whole vehicle explained to me in less than 2 hours. They also explained the whole service department and all the perks the dealership offers. In conclusion, If you want a hassle free experience buying a vehicle use Northtown Lexus. Very much appreciated A+++
What an amazing experience. Easiest car buying experience in my life. My salesman, Zachary, was polite and helpful. I cant reccomend Northtown enough. Thank you for everything.
I just purchased my first Lexus and couldnt be happier!! I felt like a true VIP from the moment I walked in the door. Zach was very attentive and went above and beyond what I expected. Everyone there was great! Thank you for making my purchase a very pleasant and smooth experience!
Northtown isnt one of the best......they ARE the BEST! As soon as you walk in the door you feel like a friend.I just picked up my Lexus and couldnt be happier!I wouldnt get a car anyplace else.Thank you!
Rick was very helpful through my car buying process. Very straightforward and to the point. Never felt pressured to make a purchase. Overall very good experience.
I have been a long time customer. Great service and sales help. I highly recommend Northtown Lexus!
Everything was absolutely perfect. I am thoroughly enjoying my 2015 Lexus RX350. It is truly a great automobile--more importantly the service and personal attention I received, was second to none.Thank you so much for giving me such an enjoyable experience.A More than Satisfied Northtown Customer!
Very good service and the service advisor explain what they were going to do so you are not out of the loop
Excellent cars coupled with superb all around service is the reason I am a loyal customer. I also want to recognize Scott who was particularly helpful with my most recent lease.
Northtown Lexus staff was easy to deal with and very professional. I would definitely purchase from them again in the future.
This review is for the service department. I had the worst experience dealing with their service department. They are completely disorganized and will blame you for their inability to communicate withing their internal departments.
We had a great experience at Northtown Lexus, leasing our car was a smooth process and everything was explained in great detail and everything was delivered in a very timely fashion. Rick was great to deal with and very helpful with all our concerns.
The dealership is good. The website for this location is very poor. They have to pay a better professional to design a website for them.It is impossible to contact you by E-mail unless I have an address in US.
Exceptional customer service given my the sales manager, Jeff Martin!! We got our new Lexus the other day through Jeff and he made the process painless and wonderful! We got an EXCELLENT deal on our Lexus and he went above and beyond making sure everything went smoothly ! We will only purchase our future cars through Jeff Martin! He followed up after the sale sending us a large box of cookies and called us to thank us again for our business. Wonderful A +++!!!!
First time Lexus buyer. The entire process was seamless. The sales team was great!!
This dealership was top notch! Zack went above and beyond to make sure I purchased the car I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on the car the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Zack Barringer to anyone who is looking for a new or used vehicle.
My wife and I have been buying our cars from Northtown Lexus since 1991.We have had really great service from everyone at Northtown.We just bought our 7th car from Northtown and wouldnt think of going anywhere else.I am on a first name basis with many people at the dealership.I highly recommend Northtown Lexus.
Just had my first service experience with Northtown Lexus for my RX350....as with everything Lexus, it went very smooth, and my service manager John, was excellent with communication, and details. Delivered the vehicle in a very timely manner....it is a pleasure to do business with Northtown Lexus
Trish in the parts department was very helpful and treated me as if I just purchased a car. Ron in the parts department was very helpful . For me the customer service at Northtown Lexus is great
THIS IS A GREAT PLACE my car was fixed for free my windows wipers thank you and I do want another car
Service is excellent. Always a pleasure dealing with the Service Department. Everyone is very courteous and accommodating.
Fast friendly service. Bought it used Lexus with trade-in and felt fair dealings. Salesman Zach did great job!
Had the best experience here recently. Zack Barringer was professional and patient with us as we learned about the brand. I have never had this much fun buying a car!
Love the Lexus brand. Great customer service at Northtown.
Always pleased with service and sales people.Everyone is very polite and accommodating.Nice waiting area.
My experience is always positive. I feel the team always provide service that is best for me. In addition, my maintenance is a planned approach to make it cost effective and within my budget for no surprises.
Best experience ive had at a dealership.highly recommended
This was the first time I have ever bought a car from a dealership and I have to say Scott made my buying experience pleasant. He was never pushy and he was nothing but polite and helpful.
Always a positive experience. Prompt service, friendly atmosphere and knowledgeable employees. Customer service is excellent.
Best experience ever! Outstanding customer service from start to finish. A special thank you to Zach for exceeding our expectations, accommodating all our needs and following up afterwards.
I just purchased my second vehicle from Northtown Lexus and couldnt be happier!! I was taken care of by Zachery Barringer both times and can say he is the best! He has also taken care of my father and niece since my first purchase and both have been very pleased! Thanks again Zach!!
Wasnt planning on buying a car, but the deal and incentives were so good I did. Rick Merlino and his staff of business advisers and tech supporters were very patient and pleasant to work with. Im very pleased. I feel like I made the right choice and am looking forward to several years of driving my 2017 Lexus. Hopefully well both grow older together............
Absolute worst customer service experience I have ever had.I just purchased my vehicle and several days later had noticed some fluid leaking and a burning smell coming from the front-end. The service representative I was assigned to had me wait, staring at him, while he was on the phone for 10 minutes, then copped an attitude and threw the we dont normally do this, but... routine at me. He then stated that I appeared to be on-edge from the start, and that I was outta here because I stated I didnt trust the dealership for selling me a vehicle with a fluid leak. Mind you, this leak was no where to be found on the pre-sale inspection report.After this debacle, I met with the service manager, Greg F., who showed me what the issue was (a leaking transmission line), and stated that I could do the repair myself by sawing the rusty part off and replacing it with some hose. Nope, not gonna do that.I ended up leaving and when I came back to see if they could do something at all for me, he had the audacity to claim I, myself, did it though wear and tear!! I had literally owned the car for less than 2 weeks.. at this point I had just given up.I got the repair done at a local shop, and when I came back to get air into my tires the service rep that I worked with (at the start) was there. We made amends, and he stated he would give me a complimentary inspection so that I can be sure that there are absolutely no other issues with the vehicle. He assigned me a time to bring it in, we shook hands, and that was it.I bring it in to get it inspected, and the service manager Greg F. is standing at the counter, waiting. What exactly are we doing here, sir? he asked. I told him about my agreement with service rep, to which he responded that he was not going to honor it. After debating with him, he told me to leave or he was going to CALL THE POLICE. Unbelievable!!!The only reason Im giving this place an extra star is because the GM, David D., was gracious enough to give me a full refund on the repair I had to pay for elsewhere. Avoid this dealerships service department.
I have purchased two vehicles from Northtown Lexus and have received impeccable service from the sales and service team as a whole. I will definitely be back to purchase my next vehicle when my lease is up. Keep up the great service Northtown Lexus!
I’m from depew newyork and I took my car to this place on January 18/2018 for car inspection,I checked my car good ,and put my sunglasses in my jacket so nobody steal it but I left a bag couple pound of coins (the change from grocery shopping)in the glove box.which is I thought nobody gonna steal it but I was wrong my trust but wrong place ,after 1 hour service they gave me. My key back before I left I checked the the box and whole car ...somebody stole my bag of coins .i talked to the manager and he said he doesn’t know who did that which is unacceptable answer for a big business company like north town Lexus,can u imagine every they stole couple dollars from customers coin box which nobody never know and how much totally they make from stealing people money a year ?i used to trust them gave them my car key but not any more that s a shame of this company....I won’t go back
I spoke to a service rep in the service department his name was John I believe and he gave me the run around and wanted to over charge me for an Exterior detail on my 2014 ram truck told me they do not wax the roof unless I pay an extra $50 they dont do any clay bar and thus you pay extra but as soon as I showed him the flyer that the company was advertising for the exterior he put his foot in his mouth and said we are going to do whatever this flyer states. As a customer he made me feel like because I wasnt getting The entire detail done to my vehicle and yes the exterior that the work was not worth being done so whoever decides to get a detail be aware dont always listen to what they say
Im from out of town. Ive had a few urgent problems with my Lexus while in Buffalo. I went to Northtown both times and had great experiences. I can trust Joe in the service department to oversee my repairs with immediacy and accuracy. The facility / service are both first class. Very fair and direct.
Visiting Buffalo and had a problem with car. Mike took care of me right away with excellent service.
Excellent service always. I have purchased 4 vehicles from Northtown. I would strongly recommend dealership to anyone looking for a Lexus. You are promptly greeted and treated with respect. The sales staff is top notch, Frank Deveso and GM David DiPasquale were so easy to deal with. I will continue to go to Northtown for all my vehicles.
I had a GREAT experience at Northtown Lexus while they serviced my vehicle. I believe they gave me a honest and fair price for the service and I felt as though I could trust in their opinion and they wouldnt try to take advantage of me. I just felt at ease and I felt Valued as a customer and to Top it all off they did a Complimentary Wheel Alignment and they also provided me a Courtesy Vehicle. All I Can Say Is EXCELLENT customer service by Northtown Lexus they treat you like you matter I highly reccomend them !!!
Dan made it extremely easy from the start and had everything ready quickly for me to drive it home immediately. Easy and to the point with no pressure, he’s a great salesman
So much better than my local dealer that I drive from Syracuse to Buffalo for scheduled car maintenance. (And to visit ny mom in the area, but mainly for my car)
Great, honest sales team & friendly, efficient service department!
Just leased a brand new Lexus from Northtown Lexus. I dont think any other dealer will come close to service that was provided by the team from Northtown Lexus. Both sales manager Rick Merlino, business manager Jordan and General Manager David have been outstanding. It is a no pressure buying process, truly makes the experience very smooth. Look forward to buying my next one from this team.
My salesperson Jake was very helpful and friendly during my purchase. However, the staff on the day of picking up my vehicle was very rude and unfriendly. While waiting on Jake to finish a meeting and to complete the paperwork for my purchase none of the staff that walked passed my boyfriend and I offered any assistance or spoke and we travel over an hour for this vehicle.
We were very satisfied with the professionalism of the service manager (John P?) attending us at this visit. He explained clearly what was done at this 10k service schedule and what will likely be done at the next schedule service.
Excellent! Rick was amazing to us and hooked me up with my beautiful new car. This is my second Lexus, and I have experienced nothing but a positive experience!
Have purchased 7 Lexus vehicles from Northtown. They are “top shelf “ for service and attention to detail. One visit to their showroom will convince you they want your business for life.
Parts Manager and GM (both named Dave) went out of their way to welcome us and ensure that our large wholesale order was processed efficiently. Great job, Northtown!
Have dealt with Scott with all our vehicles! So great to deal with. We will continue to use Northtown and Scott for any car needs to purchases! Thanks again!
This is the 2nd vehicle that I purchased from Northtown Lexus. I dealt with David Dipasquale the general manager both times . He was very professional and made the experience very enjoyable.I then met Justin, who handled the paperwork. He then thoroughly took the time to show myself and my wife all the latest features on our new purchaseWe are very happy with the vehicle and the dealership.
Paul was phenomenal from the beginning to the end! I was in a month or so back and l was initially just looking. Paul kept in contact with me while confirming my needs, wants and preferences and well; a few test drives later I landed an awesome deal on a rx350 and I was sold.Thanks Paul,Jordan, DanYou guys were awesome!
On a road trip from California and needed oil change, tire rotation... called and made an appointment, easy to schedule for the time we would be in town. John was our associate for the service, very helpful, considerate and professional, even provided us with recommendations for places to eat and things to do. Whole service took around an hour, we had coffee, rekaxed while they took care of the car, great experience all the way:)
The purchase of our certified pre-owned Lexus at Northtown was truly fantastic. We made the short trip from Rochester and it was well worth it. Everyone we worked with there was great, especially the Sales manager Rick. He was receptive or our needs, very personable and went above and beyond to make sure that we were completely satisfied with everything.
Michelle!!! You da bomb gurl..., excellent service..., knowledgeable! She is the heartbeat of this facility!!! Hands down!
Hands down the best customer service experience in Western New York. From buying financing and service an outstanding experience.
I had a great first time buying experience at Northtown Lexus. Salesman Adam Medina was very interested in helping me get the car that I wanted. His follow-up contact reflects his genuine and sincere interest in helping customers. I would definitely recommend contacting Adam for those looking to purchase a Lexus. I would rate Northtown Lexus at the top of Lexus dealerships where I have conducted business.
Mr. Micheal Haym was extremely professional and made this experience exceptional for my family and I. There was a hospitality and genuine authenticity in this entire process that made it rewarding beyond just acquiring a luxurious vehicle. I recommend anyone in search of an affordable luxury vehicle to go to Northtown Lexus and ask for Mike H.
Great full service dealer. Friendly staff
No pressure sales team. Almost border line disinterested in me. Not sure if they thought I was serious about making a purchase or what. In any case I knew what I wanted and it was pretty straight forth. Sales associate Zac was helpful and facilitated the sale without issue.
Needed service on my sad old Lexus and was concerned Id be treated differently because my RX300 is nearly 20 years old, isnt new and shiny, but pretty much all Lexus still runs like a top and works well. My concerns were immediately relieved when dealing with Michelle, Joe, and the others who treated me like every other customer. Another concern was cost vs. an independent Lexus mechanic or the service shop trying to throw in markups and items I didnt need, when all I really wanted was an inspection and to repair a few items that needed fixing. Here too they only fixed what needed to, didnt pressure me into fixing things I didnt want, and treated me with respect. Also, the price of the repair for what was needed wasnt too bad. Great service and great people made for a great experience and when my sad old Lexus needs service again, wont hesitate to go back!
My experience so far with Northtown Lexus has been excellent. The salesperson, Tony, was very nice and took the time with us to look at many different vehicles on the lot. He took the time to go over many functions in the car - onscreen navigation, door lock settings, seat and steering wheel settings. He also answered many question I had after reading the Lexus certified and Northtown perks books.I certainly hope the service department is as good as the service I have received so far.
Great service! I have had terrific service over the past few years. Being able to get a loaner is very convenient with my schedule. I have had regular maintenance and one bigger repair that was under warranty - all well handled. But best thing is that the service crew is willing to solve a small problem quickly. Loud rattle I thought was doomsday for me was a heat shield fix - no charge. Oh and I mentioned I had a leaky tire at the same time - fixed it no charge as well! Really? They pay attention and address all the little things that need repair to keep my car running well without gouging me. Austin and check in crew are great!
I owned a Lexus for over 5 years and their service team was great with customer service. They did break a piece of my shifter but replaced it with no charge. When I take my car in and wait for service, I would always go look at the new cars. I was NEVER greeted by anyone and no one seemed to want my business. I would think that I would be a prime customer, owning a Lexus with over 100,000 miles peering into the windows of a new car?As my car grew old and I got the news that I needed over 3500 to fix it, I was in the market for a new car. Again, I took a stroll into the show room. I had to ask for assistance to get a sales guy to work with. He was a young guy who didnt give me the time of day. He didnt show me any new cars because he said I couldnt afford them. Then left me saying, maybe you should buy a corolla. Uh okay?? Great sales team you have there!Most unfortunate that he lost my business as I went elsewhere.
HORRIBLE EXPERIENCE!!! STAY AWAY!!! Lied to me on multiple occasions including extras on the car that were not included in sticker price but were added to the final cost. DO NOT TRY TO NEGOTIATE WITH THESE PEOPLE as they play the poor card and say they cannot come down on the cars anymore and there is no more room to move. Our salesman was old and it showed, as he was more concerned about leaving and getting home as it was 5 oclock then staying with us for a few minutes after 5 to go over the deal on a car. The lie right to your face and tell you exactly what you want to hear to get you to sign!!! I HAVE MANY FRIENDS AND CO-WORKERS WHO HAVE HAD THE SAME EXPERIENCE. I dont know where these good reviews are coming from ,but they are probably paid reviews!! We ultimately found the car we wanted at another dealership in town that was a pleasure to work with..unlike these people at Northtown Lexus..What A Joke!!!!
I was at the dealership couple days ago to Buy my self a 2020 RX 350 but these people from reception to the car sales person name Zack rude and doesn’t wanna work so no to Northtown
I am a Canadian who drives from Toronto, Ontario for all my maintenance and repairs to this outstanding dealership. All the service managers are most professional, honest about what needs to be done and extremely caring and helpful. I have always received value for my money and never felt ripped off! I have a Lexus dealership right beside my house in Toronto who could learn a lot from this dealership! Congratulations for nailing customer service Northtown!!!!
Purchased certified pre-owned from salesperson Mike R. He was very knowledgeable and really seemed to enjoy what he does. He made my experience at Northtown Lexus a great one. If your interested in purchasing a Lexus, make sure and ask for Mike. This is a 1st class dealership!
This dealer is the worst I have ever dealt with! I go in there to purchase a brand new very expensive vehicle and I ended up waiting for about 20min before anyone came to help me then when I finally had someone we sat down and I told them from the beginning Im looking to buy a Lexus truck and that I wanted a quick and honest trade value for the vehicle Im trading in and they come back with the worst trade value Ive ever seen and they have the odasity to tell me that theyre doing me a favor with the amount they gave me. I showed them every used car website even blackbook pricing for my vehicle and the amount they tried giving me for my trade was about 5k lower then then blackbook which was outrageous!!!!! So to sum it up they tried robbing me then insult me after waiting for them 20minutes and sit there and play games and this wasnt the first time this ever happens at Northtown Ive had other problems in other north town dealers before so dont go to them theyre rip offs they will try to give you the worst for your trade and overall the service sucks so take it from me they suck bad
This was, I believe, the 12th car me or a member of my family have purchased through Northtown. Obviously, we keep coming back! And we come back because the experience is the best - from the sales people, the service department, the receptionists, the ... well, everyone. We have recommended Northtown Lexus to others and will continue to do so. And of course theres the cars. The line for us at home is We are a Lexus family. And its true. Wonderful cars to own and drive. In short, well keep coming for more in the future.
But young people like a great place to get work done on your car whether be automotive or paint or body work they do great work.
Great customers service. We worked with Zach Barringer who was very helpful and even called me on his day off to follow up with me to make sure we were happy with or purchase. The finance person that helped us was also very nice and easy to work with. We had a slight issue with the alignment, but they got it sorted out the same evening that we took delivery. Very satisfied with our experience, the thank you gift that came in the mail a few days later was a nice touch.
I am writing to you to let you know how pleased I am working with NT Lexus. Every time I visit, scheduled or unscheduled I am welcomed with warm smiles by name, and staff taking the time to engage in conversation - service, sales, reception - its truly a family feel. We are all busy folks, so I can appreciate the details and general work environment that is felt when I visit, and I know through talking to other patrons in the lounge area that this is not only me.
Best sale and service departments of any dealership anywhere in WNY, BAR NONE!
I am changing my review because we had a issue with our IS 250. After going back and forth with dealer and Lexus, Graig step in and took care of everything for us the way Northtown lexus always treat their customers. I wanna thank Graig and his team for taking care of this matter.
Excellent service. Definitely worthy of a luxury automobile company.
I had scheduled an interior/exterior detail at the NT hyundai dealer who confirmed it was at their site. Unfortunately after I arrived, they said I would have to go to the Lexus dealer to have it detailed. So, I go down to them and was told though its in their system, its not scheduled there so they could squeeze me in, but wouldnt be done until the next day. Having work, I was ready to walk out the door and never come back.I know the service guy knew that so he figured some things around and was able to squueze me in and have it ready by 8pm and he would throw in a free aquapel window treatment (I was scheduled at 3:30pm). I said okay and I was shuttled home. I returned at 8:15, no callback, and saw my car getting parked back in the service entrance. Service giy wasnt able to do a perfect job on the seats, sad I needed a deep shampoo (not anywhere listed online or in store so I couldnt tell pricing OR if they did it), and would cost about another $200 but cut me a discount on this one because of the moderate turn out.Overall, Im happy with the service accomadations after the hyundai dealer, according to Lexus, gave me the run around, and would possibly return but not 100%. Only went to the dealer cuz it was cheaper than delta sonic interior and trusted a dealer brand a bit more. Probably do a bit more looking around before spring to get vest shampoo pricing.
My son adores this place because of the awesome, friendly customer service!
Joseph Russell was my service advisor. Excellent service! Aaron was particularly helpful when I asked him a question about programming my seats. He voluntarily showed me other features of my RX350 that I didn’t even know that I had!
Excellent vehicle choices and service department.
My husband and I were at Northtown yesterday, just shopping. Well, we ended up buying a 2014 lease turn-in. We were treated very respectfully, and fell in love with an ES 350. We were given a very fair trade-in value on my previous car (an Acura). I love my new-to-me Lexus. Justin was very patient and very thorough explaining all the tech and settings, and the whole deal went very smoothly! I highly recommend shopping at Northtown Lexus!
Very good experience ,nice sale person and manager , I got a good deal.Thank you
I was considering buying another high-end car from another dealership. When I went to look at the different models, the salesman brought me into the sales managers office to introduce me to her. She barely looked up from her computer! At Northtown, the general manager called me when he heard about my husbands death and offered assistance in selling his car. I decided to trade in both my husbands car and mine and buy a new vehicle. He made sure I received good service and got a fair deal. Rick Merlino was terrific. Everyone from the receptionist to the general manager behaves like adults with graciousness and friendliness. I would recommend Northtown Lexus to anyone!
Fantastic dealership with top of the line staff and vehicles. 5/5 stars !
Referred by another Northtown employee to work with Zach. He was so nice to work with, explained my options and worked with me to get what I wanted. He kept in contact with me and kept me informed during the purchasing process. Such a positive experience and I would definitely work with Zach again!
Quality and timely service always.
This is the second Lexus I have purchased from Northtown and it has been a postive experience. I was treated with courtesy and respect and efforts were made to accommodate my needs.My salesman, Dan has also been very accommodating and accessible.My only complaint would be that the dealer adds unwanted options to the car that cant be removed, such as paint sealant and a product called Zurich shield. These add hundreds of dollars to the cost of the vehicle and are visible on the car. I would have never agreed to these if I had been given the option.I would recommend that that Northtown offer these products to the consumer, but dont make them mandatory!All in all, it was a pleasant buying experience, though.
High quality staff, properly trained and a great effort to make you feel important. The team hear is obviously interested in making you have a best in class service experience!
Awesome experience. The best of the best in every category. You walk in a customer, you walk out a friend.
Comfortable lounge, but couldnt find remote to turn TV on. Service is friendly and very attentive
My recent purchase of my first Lexus was a great experience. The entire team of Brittany, Thomas and Greg made the whole process very easy and treated me with a high level of professionalism. I have always owned BMWs in the past but they made my first introduction to Lexus outstanding. My sales consultant Brittany really knows the product and was extremely informative throughout the entire sales process. I would highly recommend Northtown Lexus.
Owning a Lexus has its perks! Getting a loaner vehicle is definitely one of my favorites. Driving a brand new vehicle for a day is fun and it also gets you thinking about buying one. Its a clever sales tactic and also a very convenient and fun way to spoil your customers.
Friendly staff, fast service, very comfortable waiting room.
I walked in to Northtown Lexus as I was interested in a used vehicle that they had listed. The sales person I was greeted with, John, was super nice and seemed as though he actually wanted to help me. I explained to him that this sale might be tough as I still had 19 months left on my lease and therefor there was a lot of overhead but that I needed a bigger vehicle as I had just gained custody of two boys on top of my own 3 children. He raved about how if anyone could do it, he and the finance guy, Brian, would be able to. They asked me to fill out a credit app which I stated I didnt want them running my credit without first telling me if it was even possible to get a loan with so much overhead. I was told that they just needed to check my credit score and that it wouldnt effect my credit unless they sent it to the bank and he wouldnt do that unless he talked to me and also knew that a loan for that vehicle was possible. But that my credit was fine. Ok, no problem! Well Brian came back and said the vehicle I had chosen would not work but that he was going to do some research and would call me back the next day with some options. Next day came, no call. I texted John and he said Brian would call me Monday. Ok, again no problem. No call Monday. I texted John twice, no response. I called Brian, no response. I called the sales manager, no response. And to top it off, I pulled up my report and they did send out my credit app to banks and it did show up on my report. I could understand if they could not help me in my situation but to just outright ignore my calls is horrible customer service and honestly just mean.
When I was traveling on Buffalo area, I stopped there for service they were Very responsive and helpful
Unprofessional customer service after my cousin Ali came in to buy lx 470 that hes been waiting for the past 2 weeks
I never go back Northtown Lexus service guys never make me happy
Never called me back , was looking 4 a new car
Hello, I am very disappointed with my recent Lexus lease purchase. While the sale team was great and process easy. My problem is my certified 2016 RX 350 has had nothing but problems. How could this be if certified? My car was been in the dealership for about a week each time. Northtown Lexus has attempted to repair one problem two times and it is still not fixed. I have the problem for the third time now, in fact I now have video and pictures of the warning on the dash board. In the last 5 days the truck has had 3 days with warning lights. I truly am questioning this whole certified process. I believe I have a lemon of a SUV. How does one spend this much money and have a SUV with so many problems?10/3/2017- Also, when it looked like things were moving in the right direction that is not the case. I have reached out to Mike as stated below and he has not returned my phone or emails. I continue to be disappointed in the lack of customer service from Northtowns. I would suggest customer research the dealership in Rochester. Lexus Corp. is currently the one working to fix them problem. The call me each day to see the status of the truck.
Absolutely Terrible service. Drove over an hour to bring my 2016 F Sport in to get checked for a bad road noise. They tell me its rust on the backing plate an they fixed it, which i know it was not. As i go to leave it is still making same noise. Went back and manager came out for a test ride with me an confirmed the noise, then he suggested since i work at a dealership I should try different tires. What a joke. Why even bring my car here in the first place? I will tell everyone I know not to shop here.
Battery dead. Jump started and then drove to Northtown Lexus. Testing shows the 3 year old battery marginal in charging, which is replaced with a new battery of prorated price. I am satisfied with the services and proud LS owner.
Great experience! Made it work financially and made sure I emknee what I was getting into. A+
Great product. Great experience. I walked in a customer and walked out a friend.
Great experience purchasing a certified-used Lexus.
Very nice people. Very good and honest service
This is for the service department:I made an appointment for an estimate for paint protection film application.Showed up to the appointment, and the estimator had the day off. Rescheduled.Showed up the second time. Got the estimate, and gave the go ahead.Came back to pick it up, on the day it was supposed to be done, and it wasnt.Came back the second time, to pick it up. It was done this time, but, somehow the price had changed.I should have just told them to remove it, instead of taking the hoodwinking scam, as the edges of the film are puckering up, and lifting off the paint surface, especially the headlight protectors. Also, I had *specifically* requested, that the film be pulled *over* the front edges of the hood. They didnt. Theres a nice gap of unprotected surface. Right where you usually pick up paint chips from stones.The manager offered to fix it at a later time, when he got caught up with his appointments. When that time arrived, all they did was throw deuces. We cant do that... Why did you wait till *now* to complain. All the deflection *bs* they could come up with. Think my best bet would have been to purchase the material, and drop it off at the local BOCES, and let the school kids handle it.Sorry to say, it looks like a Delta Sonic flunky job. *BIG BIG TWO THUMBS DOWN*
No more loners service took twice as long as they said it would and they were out of coffee not like it use to be
I leased an RX 350 about 2 years ago from Northtown Lexus & I can say it was the most outstanding salesperson / leasing experience I have EVER had !! Brittany Ellison was truly professional and since the entire leasing was done over the phone , it was easy and seemless. I live 5 hours from Buffalo, so Brittany met me 1/2 way on the Thruway and I signed all the papers and away I went. Brittanycontinued to follow up with me periodically over the course of my lease to make sure everything was going well and I was still happy.....I absolutely recommend Brittany Ellison for your salesperson if you are in the market for a Lexus from Northtown Lexus in Amherst NY
As a sales person myself, I am very critical about my experience. I will say Rick Merlino and Dave D make a car buying experience enjoyable. Rick works really hard to ensure best price and incentives are available to you. Im from Rochester but will continue to buy from Northtown in Buffalo with any Lexus n the future.
Pleasant experience with entire staff. Good workmanship and advice.
Rick Merlino made the whole car buying experience easy!
Total reviews rating 4.4
199 Reviews for Lexus at Northtown 2023:
Review №1
2022-05-29Michelle is the best! I was in Buffalo from Cleveland with my wife and 3 kids for a Memorial Day weekend trip with family when I realized I had a (potentially) catastrophic oil line failure on my 2010 RX450h—literally no oil on dipstick. She was incredibly helpful late and unexpectedly on a Saturday to help get my family back on the road with a recalled part (in Canada at least). We regularly service our Lexus at Metro Lexus in Cleveland and super thankful for the Lexus family of service centers, Buffalo in particular. I cannot possibly express thanks for this dealer’s service center’s help with what could have a much worse situation. Friendly, helpful and just good people here.
Review №2
2022-07-10I walked into Northtown the other night in hopes to test drive a used is300. When I got there, I was linked up with Mike Bartkowiak. The car I was curious to test drive had already sold, so we spent the next 20 minutes or so discussing the inventory flow, the market trends, different options, SUV’s vs sedans, and initially I felt kinda disappointed that my search would likely continue. Mike really went out of his way to help me sort through my options and understand different realistic scenarios that would lead me to get in something new/used/leased in the near future. This interaction ultimately led me to buying my very first ever, brand new car right off the show room floor. 2022 Lexus RC300 F sport. I have to say that I have never dealt with anyone at this dealership that has the genuinely happy personality Mike has. He was so helpful, and really made me feel comfortable with my purchase every step of the way. He was extremely accommodating and when I made up my mind after about 20 minutes of being there, Mike was able to get me out the door in my brand new vehicle the next morning ! (It would have been that night had the banks been open!) He left no questions unanswered and delivered on everything he promised! When you’re making a major purchase, there’s nothing more important than the person helping you. My advice to anyone thinking of heading to Northtown Lexus would be to ask for Mike. He will do whatever he can for you, and make the process go smooth! I’d also like to mention Dan in the finance department. The whole transaction happened so quickly, I did not have all my questions ready. I called him the next day and he immediately got back to me to answer every detail and was happy to do so. Thank you both! I couldn’t be happier with my purchase and the entire experience !!
Review №3
2022-04-05Im very disappointed that I have to give a luxury car dealership a bad review. My overall experience has not been the best. Ive been obsessed with the Lexus IS line since the new body style came out in 2014 and the opportunity finally came about to get one. I cant deny the fact that I got an outrageously good deal on my car and I couldnt turn it down. My car salesman, Mike Bartkowiak, was a pleasure to work with. He was very friendly, knowledgeable about the car and very responsive when it came to dealing with the issues Im about to talk about. The sales process was very rushed, it was the end of the quarter and you could tell everyone was in a hurry. When it came time to sit down with the finance rep, Zachary Barringer, nothing was really explained to me. I was not given an option to choose my own bank, I was told my APR rate was 4% flat but when checking the print AFTER signing it was 4.89%. I wasnt given the option to read over the bank, the APR or the warranty coverage BEFORE signing, the paper work was only printed AFTER signing and I couldnt see the screen because as Zach said all the numbers are on it and you can see what things actually cost. Overall it was just rushed. There was a 75 dollar full tank of gas fee which is ABSOLUTELY GARAGE especially coming from a larger luxury car dealership in Buffalo. On top of that I was told Id have to pay for a second key if one was not found (i have been given a second key but the battery was dead). Ive bought 3 other cars from West Herr Nissan and never did I have to pay for a tank of gas, and the second key was always provided even if the car was traded in with 1 key.Today I did get the chance to sit down with Zach and had some things clarified. Zach did a great job slowing down and answering any and all of my questions. He apologized for rushing, he was professional and honest with me, which I very much appreciated. He really did a great job trying to make things right and I have all the respect for him now.2 stars is all I can give because the positives are only; the price I got my car, and for the time Zach took to sit down and talk with me to try and reconcile his mistake. But having to pay for a tank of gas when the car was already full and having to pay for a second key is just embarrassing for a well known dealership. The initial experience I had when signing papers is just not acceptable. I dont plan on buying here again and Id encourage people to look to West Herr before buying Northtown. Im was a loyal West Herr customer and I regret not buying there this time around.
Review №4
2022-04-13Previously I would have given a five star review but recently that has changed. My recent visit for service wasnt pleasant at all. When I callled to schedule my service I had a couple of questions of which was what that service included and the cost. The young lady seemed a bit comfused and put me on hold to find out the price. I was on hold so long until I thought that she had forgotten about me. When she came back she informed me that the particular service I needed would be about $135 defending on how much quarts of oil I needed for my oil change. I scheduled the service and the day of I was given a call by the advisor and informed that they recommend anothe additional services as well which made the price go from $135 to over $300 plus the price had changed and this change was after I had scheduled my appointment. I felt like they just randomly changed the price after being quoted one price. After receiving my vehicle back and looked over the information, I had a couple of questions. I called and the same lady that had scheduled the service answered the phone. I asked to speak to the service advisor Michelle and after she asked me a bunch of questions she put me on hold. .Michelle never answered the phone nor did the young lady come back on the line. After awhile their phone just hung up. I called back and got a different lady. She forwarded the call and again Michelle didnt answer but she came back on the line and took a message. Michelle did return my call and answered my questions. Although I was told the service included an oil change, there was no oil change.. I am extremely disappointed. It was to the point that I had to ask the first young lady that scheduled the appointment if she was new. Of which she informed me that she was. Previously I was so happy with their service until I bragged about how great they were but now I dont know. Plus they were suppose to change the battery in my key and that didnt happen either. Their misinformation and sudden price changes are really unacceptable in my book. And poor customer service as well.
Review №5
2022-06-24Mike Bartkowiak was the absolute best in coordinating the sale of my new model NX. He was so extremely patient, quick and kind with responding to my numerous phone calls as I *impatiently* waited for the new vehicle! There was no pressure at the final point of sale. If you need to speak to a Lexus salesperson please ask for Mike and you will not regret it. I love my car too!
Review №6
2022-06-20So i went to the service and asked for some liquids flushing and hybrid intercooler flushing and they wanted to overcharge me. then i asked for a quotation paper that list all the services i asked for and have the pricing for the work+labor, the service guy told me “sorry bud we don’t do this here, you want the service or not?” to be honest worst experience ever never coming back here i’m actually from Virginia luckily we got a lot of dealers over there.
Review №7
2022-01-21Worst experience when purchasing a vehicle I have ever had. I flew from Oklahoma to purchase this vehicle and while at the airport they told me that my finning was not good even though we had been planning this for over a week. When I had to go and change the promissory note to a certified check they told me the wrong price and just sent a text and stated “looks like we took the taxes out twice but you can pay the difference with cash or credit card” then come to find out after driving it back and taking it to the store the next day I had a light come on so the following week took it to Lexus in okc and they said the steering is messed up and is not safe to drive. Looking at the history of this car it states that this has appeared multiple times before I even bought the vehicle while at their shop. I bought a cpo from Lexus because I thought they can be trust worthy and I bought a cpo because it’s supposed to pass a rigorous inspection but they just cleared the light and sold it to me. I am glad this is not my dealer since my experience has been shady and terrible. I recommend no one comes to this place from the finance, gym manager terrible. Google maps require at least one star if it was up to me they would get 0 stars. I have been to Mercedes’, volvo, and bmw with service no where near as bad as this
Review №8
2022-07-18Poor service attitude, no smile throughout. The only service center in America without a smile
Review №9
2021-09-05Joe was awesome. We screwed up the date we were supposed to bring our vehicle in for service, and knowing we had brought our vehicle in from over 1.5 hours away they fit us in to their schedule. We expected a high level of service from Lexus, but this team went well above and beyond.
Review №10
2021-03-18Just purchased our 8th Lexus. Had a great experience with Zak, our Sales Rep.. We keep coming back because of the great cars, great service and great Sales Reps.