Wheelchair-accessible car park
Yes
Lia Hyundai Albany Auto Repair & Service Center in Albany
Categories
Location on the map
Albany, Albany County, New York, US
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Offerings
Oil change
Yes
Amenities
Mechanic
Yes
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 518-621-3371
Site: https://www.liahyundaiofalbany.com/
Site: https://www.liahyundaiofalbany.com/
Opening hours
- Monday:7:30AM–5PM
- Tuesday:7:30AM–5PM
- Wednesday:7:30AM–5PM
- Thursday:7:30AM–5PM
- Friday:7:30AM–5PM
- Saturday:8AM–5PM
- Sunday:Closed
Other Auto repair shop Nearby:
Comments (71)
Have always gone to Lia Hyundai for anything relating to my vehicle. Have dealt with Tim Franks each time Ive gone in. He has always been extremely professional and has always taken the time to explain what will be done.
Laura Traudt assisted me to navigate the warranty service from Lia. Laura and the service Manager, Seth, worked with the warranty company, provided transportation to my office, and provided status updates when available. I am more than confident that should any future issues come up......this is the team that I want in my corner looking out for me.
Mike Carpenter was a HUGE help! He was very friendly and straightforward with the services that would be completed. He accommodated to my needs and went above and beyond.
I felt well taken care of by Shane Dolbert. Itbwas a please my experience and prompt. The waiting room in comfortable and conveniently stock with snacks and drinks.
Timothy Frank gave me professional and concerned attention with what turned out to be a need for ignition coil replacement. Also the honesty of the repair shop must be noted. I thought the repair would be TWICE what I actually paid but they were able to see precisely what I needed and charged me most fairly. This car is a 2003 and requires the geriatric attention it got . Thanks to them I can drive it some more .
Fast, friendly, and they provide shuttle service which meant I didnt have to stick around the waiting room. Be sure to book an appoint in advance for non-emergency service!
I arrived early and was taken right away..service was quick and I was so well treated. I was there for recall...I even got a complimentary car wash. Thank you.
Lia Hyundai is great. Used them a few times. Only thing is this last time I got my car back and it smells like gasoline in the car…. Hopefully it disipates. I’m assuming the mechanic had it on his shoes. That being said, it may be a good idea to start using those paper mats and the steering wheel covers as a courtesy to the customer.
Had recall service completed, no problem making appointment for time of my choice. Laura Traudt very professional, asked if anything else was needed and was not pressured to have unneeded work. Very pleased with this company.
Brian Secord and GM Haris are the two most hardworking men. They both go out of their way to please you and make sure you leave with a smile on your face. Definitely recommend this dealership for their services.
Brian helped me with a good will warranty repair the part was replaced works great . Only complaint I have is I was told it would only take 3-3 1/2 hours to repair but they had my car for 6 hrs .
Laura Traudt was excellent with the service she provided me. She explained everything very well and the service was completed in a timely manner.
Mr Shane Dobert took care of my issuses that I brought to him about my car....They were fixed in no time after they found out what the promblem was.. I was very happy when all issuses were fixed....thank you again Mr. Dobert
In and out in under an hour. I trust them to only perform needed maintenance. Great service, comfortable waiting area.
Mike Carpenter checked me in and out for my inspection and minor updates. He was very pleasant and helpful.
I recently had my brakes serviced here. Dan was my service advisor and he was excellent. He explained everything thoroughly. He kept me updated as the service was taking place. Thanks so much for all your assistance Dan.
Timothy Frank helped me out the day I came in. He was great, the checkup I was looking for wasnt entirely necessary but I wanted to bring the car in to check it out anyways and Tim assured me he would have everything inspected. Everything was done faster than he anticipated and I was in and out in no time.
Brian Secord is who I’ve dealt with the couple times I’ve been there. He is very nice and patient with our questions. Very knowledgeable.
Tim was very helpful and personable. He helped identify what was going on with my vehicle and made the process very easy. Always thankful for the great service I experience at Lia Hyundai!
I have been a customer of Lia Hyundai for 20 years. The service has always been excellent and timely. My most recent experience was for 5000 mile service and my service advisor was Laura. She was great. Listened to my needs and respected my Covid concerns. When questions came up, she tracked me down outside and kept things moving. Happy customer.
Laura Traudt the service advisor was great. professional and explained everything necessary
Brian Secord was very professional and efficient. The NY State Inspection was done promptly and I appreciated the bonus of the coupon for it this time. I find Lia Hyundai always courteous and reasonable to have repairs and maintenance done by their mechanics and service by the staff is always pleasant and timely.
Routine maintenance made easy and pleasant due to service person Tim Frank !
Friendly Atmosphere, Brian Secord was very professional and very detailed when it came to explaining the services being done to my car, will reccomend them to any Hyundai Owner
Tim Frank was very good at keeping me informed on what was happening with my service. He was extremely helpful when I changed my mind about getting my tires done, and changing my service date.
Lia Hyundai and Brian Secord have always been my go to people for service. They are friendly and efficient, and my car is always ready when promised. This is my 2nd Hyundai, waiting for the hybrids to get another, and their service department is while I will continue to do business with Lia.
I was appreciative that Ron was able to minimize my waiting time. He realized I was with my young children and it was better to get us out of there quickly.
It was my pleasure to deal with the amazing team at Lia Hyundai Dealership. Keely Bowman, the representative who has been working with me, is very professional. I highly recommend this dealership!
We showed up at the time we thought was our appt. Turns out we did not have an appt but the service member was very professional and still was able to get our car in for service. Everything was completed quickly and efficiently.
Service was very pleasant. Let me know through out the whole process.
Mike Carpenter was so pleasant and helpful.
Tim Frank took great care on my Genesis.
My experience was very good. Brian Secord was my service contact person and did a wonderful job.
Great service, comfortable waiting area, friendly and courteous staff.
They installed the Zurich Shield on the inside and outside of my new vehicle to protect the paint and interior of the vehicle. Everyone there was professional and friendly.
Service Consultant, Kim, was great and very friendly. Made my experience very pleasant and my vehicle was as clean inside as when I dropped it off.
The service was well considered and quick with directions on how to handle the computer reset needed for NYS inspection.
Theyve done right by me so far for the service to my vehicle that Ive leased through them. Very efficient.
Saw Lia Rep Laura Traudt for a scheduled oil change and tire rotation. All went well, and all my questions were answered.
Excellent customer service, very professional and Canine Friendly.R and TJNamaste
They are very good. Always have had great service. And they always explain things before they do anything . Lia Hyundai on central avenue in albany ny is the best
Pandemic has really made people lazy!
2 to 3 weeks they said they call me didn’t call me I had to keep calling them now they have my car and I called him and he still haven’t contacted me back
Ive always gotten good service here.
Waited 10 mins just to check my car in . Dropped it off early because of my time constraint. 🤞🏽 Hopefully the repair wont be too long
The people were friendly and the work was done in good time.
Genesis recall replaced 20 amp fuse with 25 amp fuse.
Bought a new car with Keely - 10/10, do recommend!
Made sure I got my vehicle back quick and ckean
Could not have asked for any better service. Repair shop very clean.
Courteous, friendly, reliable and always advise what may be helpful.
Very courteous and informed
Great Service!
Tim was very friendly, courteous, professional and knowledgeable. Service was also completed ahead of time I as told it would take.
Thanks, Mike Capenter, It was nice and easy to get the service. Well explained items
I had a great experience getting my car serviced on 7/12/22. I was in for an oil change, tire rotation and software update. From the time I pulled into the bay I was comfortable and received great customer service from Tim and Paul (I think). The service was done in a timely manner, everything was gone over thoroughly and the time it took was less than anticipated. I took a walk to Westgate to shop around while my car was being worked on. As I was in the store I could hear the rain coming down hard, I was thinking...I have to walk back in this to get my car, yuck. A few minutes later Tim called and said my car was done but also asked if I wanted someone to pick me up where I was, so I didnt have to walk back in the rain. YES, awesome thank you! When I walked out of the store, waiting right in front with the door held open was Paul (I hope thats right, the super nice shuttle driver) in the Lia Hyundai vehicle to pick me up. This was awesome! Eased my mind before it needed to be...lol Paul even had the door held open for me! It was like I was on the red carpet...ha haI also want to give a shout out the Jenn one of the service teams mangers I believe. I brought a concern to her about my car door handle and had anticipated some out of pocket expense. She listened, she offered a quick simple solution that made me super happy, which in turn made her super happy! Its a win win. Now thats what Im talking about in good customer service.It was really nice being treated like your business is valued. If treat your customers right theyll keep coming back, its that simple they got it. Thanks Lia, for restoring my confidence in customer service :-)Sheila D.2021 Sonata
My experience with Mr. Shane Dobert of Lia Hyundai was fantastic. Excellent customer service and competence.
Timothy Frank got me in and out with as little inconvenience as was possible, considering the construction going on at the dealership. He was professional, considerate and informative as he possibly could be. Truly made the experience better than it might have been.
Seth Nicoli did my oil change and replaced 1 tire.Great job SethThanks for taking care of my Hyundai Kona 👍
Just got my oil changed at Lia Hyundai Albany, and Mike Carpenter helped me get the best price and super fast and friendly service.
Shane sonars was very helpful and attentive to my needs polite thanks again!!
Total reviews rating 4.8
71 Reviews for Lia Hyundai Albany Auto Repair & Service Center 2023:
Review №1
2022-05-25I had such an amazing experience at Lia Hyundai Albany yesterday. I originally had a later appointment and came earlier to see if I would be able to be serviced and thats when I encountered Mike Carpenter at the service desk. He was absolutely wonderful! He was very courteous and professional. He was able to accommodate me and that made me so happy. He demonstrated a level of customer service that was absolutely satisfactory. I was so touched by his demeanor, I spoke with the General Manager, Harris to express my gratitude and highlight Mr. Carpenters exceptional customer service! Thanks again Mike and God bless you!!!😊
Review №2
2022-05-08Laura Traudt assisted me for my routine service call and also saw to an update on my engine computer in the form of a minor recall order. She was easy to work with and thorough which I appreciated a great deal.Although she reported that they were a little behind that day, the work was done sooner than anticipated and the car was clean and ready when I returned. She was a great help!I hope to see her at my next service appointment.Pat D
Review №3
2022-06-01Awesome work, Laura Traudt was very attentive and patient with us. She was on top of everything and kept us informed and made sure we had what we needed until my car was ready. Thank you Laura and thank you Lia Hyundai for your great service and support. We even got Ruby, my car, back sooner than expected. Im impressed and extremely grateful.
Review №4
2022-05-07Mike Carpenter did an excellent job of guiding me through my vehicles service. He went above and beyond to assist me when my car was having an irregular issue. He kept me very well informed and made sure my vehicle was ready earlier than it needed to be. Thanks Mike!
Review №5
2022-06-10Laura Traudt has done a wonderful job in assisting me to navigate any issues I have with my vehicle. She has been very knowledgeable and patient with me and sometimes with my family when they come along and always answers my questions while pointing me in the right direction. I feel extremely comfortable coming in for service with the thought she will be there to guide us through.Thank you so much!
Review №6
2022-01-23Very pleased with my service at Lia Hyundai at my last visit. They were quick, had great communication and my service advisor, Brian Secord, went out of his way to help and ensure warranty coverage which was a great help, especially right after the Holidays. Very positive experience all the way around.
Review №7
2022-05-03Timothy Frank checked me in most cordially and efficiently to get my brake lines replaced. The work was done expertly and in a timely manner. I have gone through Timothy before. He is very gracious, accommodating of all my questions, and personable in his approach. Give him a raise!Jeff Schoonmaker,Albany, NY
Review №8
2022-06-12Shane Dobert was amazing. He assisted getting us in and communicated directly with my husband for a faster easier fix for my car. He ordered the part and notified us immediately and got us in to get it fixed. I will go back for his customer service alone.
Review №9
2022-06-04Mike Carpenter was very nice and my car was finished earlier than expected. The person at the register was also nice. Thank you Lia Hyundai for an efficient visit and a pleasant service experience!
Review №10
2022-06-08Laura Traudt was my Service Advisor and she was excellent. Very professional and friendly. Laura also provided me with the contact information for their body repair shop.