Wheelchair-accessible entrance
Yes
Life Storage - Cheektowaga in Buffalo
Categories
Location on the map
Buffalo, Erie County, New York, US
Accessibility
Phone: +1 716-686-0941
Site: https://www.lifestorage.com/stor...
Site: https://www.lifestorage.com/stor...
Opening hours
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:8:30AM–5PM
- Sunday:Closed
Life Storage - Cheektowaga in other cities:
Comments (199)
Barbara was courteous and helpful. She made the process very smooth and easy.
Alicia and Barbara were extremely helpful and made my customer experience one I will share with others. Thank you.
Excellent customer service. Facility very clean. Barbara was great with helping me decide what size unit I should get and took me to see it. Also like that there is 24 hour access.
This Lifestorage is the best. Loretta, signed me in and Barabara helped me and had great rapport and customer service. This location rocks!
Barbara was amazing and friendly, very knowledgeable. She helped us and make it easy!
Barbara was a God send last minuteExcellent customer service❤️
Had a wonderful time interacting with the staff at hand and they were kind and very accommodating! 10/10 would rent here again
Very smooth storage experience. Angela was very helpful when moving out. Recommend to anyone!
Very nice storage place with friendly staff. Was very happy with the storage unit I got and pricing was very reasonable
Barb is the best person to work with she is amazing and goes way over the top to help you !!!! she makes this company give her a raise !!!!!!!!!!!!!!!!
Barbara was very helpful and very nice. Helped us get everything that we needed and was very informative.
Updated review: Ive moved my things out! Such a great experience and good facility. My things were kept safe. I would recommend
Great customer service I will referred my friend and family to here
Great customer service and best prices around! I called multiple storage facilities in the area and found Life Storage was the most affordable. Plus, if you rent from them, YOU GET A FREE MOVING VAN FOR A DAY! Super convenient. Brian and Loretta have always been helpful and accommodating and I highly recommend this location for all your storage needs!
Wonderful customer service Barbra was really patient and helpful at making me understand.
Amazing customer service at this location comparing to others. Especially this lady Loretta thats always working. She helps me with any questions I have and make sure that Im Comfortable with a space Im renting and explains everything thoroughly. I would recommend to ask for her if you come to the Union location .
Owner and staff are great! Very helpful. The place itself is immaculate, very clean, you can see your reflection on the floors. Pest and rodent free, heated in winter, I would not keep my belongings in any other storage, period! 💯💯💯🗝️
I have always used life storage for my storage needs and this particular location was amazing and went above and beyond for me. Brain was absolutely amazing and helped me out of a bind yesterday with my unit! This location is always been clean and professional! I would recommend them in the future!
Excellent service, easy to access and secure!
Place sucks, went here with my daughter and she rented a storage unit in the 3rd floor and the elevator was broke we could not unload, then the following day same thing. Elevator still had not been fixed. By this time we had to have the U-Haul back but it left us looking for another storage shed last minute which everyone seemed to be full. She should have been accommodated better than what she was
Barbara, was absolutely helpful. Would use this location again for future needs
Very thorough, professional and friendly service. With an online reservation I was in and out in 15 minutes. I think Loretta is the managers name, she was great and the stars speak for themselves.
Loretta was really helpful and the service was very well explained too. This included all the charges and other added extras that were available. The storage facilities were clean and maintained well too, with added security for both the gate and the building. Would definitely recommend to anyone looking for a storage option close to Amherst.
Wonderful experience, great service and very helpful!!!
The prices were decent. The women at the front desk was very helpful and answered all my questions. She also helped me a lot when I ended up locking myself out of my car without my phone lol. I was moving out of my dorm for the summer and am using the smallest sized unit, 5x5. I would recommend this place to others.
I loved my visit the customer service by Brian was absolutely lovely and everything from the office to the storage was very clean and nice and sanitary definitely will recommend and be a customer forever whenever I need storage space 😊
Excellent service provided!!!! Highly recommended!!!!
I’ve had bad experiences at other storages but not at life storage. I love the customer service and the 24 hr access. I give them a 2 thumbs up. Each time I use them the experience gets better. Also I love the new additions.
Quiet, clean location! Loretta is amazing! Got us in and out efficiently. Would give 5 stars if we didn’t have to purchase the special lock that can only be used at this location for $20. They should consider giving a refund for lock when you are done with storage space. But all in all great place!
Awesome service! Very helpful and made sure we were happy with our storage unit. Very clean and fast. I would recommend to anyone. I walked in and in less than 1 hour I had my storage unit and great prices!!!
Excellent service and exceptionally clean units! Brian is your man. He was extremely helpful and attentive (Management... he deserves a raise..lol)
The customer service was excellent. Erika, she made processing easy and fun. Place is always clean. Would def recommend this place.
Once again i have a had a great experience working with life storage at this location. Their manager Rich is as helpful as you can possibly be. Overall just great professionalism in a very timely manner. I would recommend to anyone.
I love the professionalism of the staff. Loretta is amazing, and goes above and beyond to ensure customer satisfaction. I encountered an issue with setting up auto pay, and she made it her duty to reach out and offer a resolution. This is why I choose Life Storage, staff that cares!
Loretta is great at her job. She showed me spaces and took the time to explain what I need to get started with Merchandise and locks. She is the best!!
Great customer service, clean facility , way better than Leo’s .The lady at the front desk went above and beyond to make sure I was satisfied and got me a great deal I highly recommend this location
Nice place , nice people. I like the 24 hour u can go when u want to
Loretta is great, friendly, knowledgeable and very personable. Brian is also great for the same. Very customer friendly staff
Rich is awesome. Hes always available, very attentive and there when you need anything! Hes kind, caring and compassionate. Best worker from any life storage site ever!
Loretta was super kind and patient and she definitely went above and beyond to help me.
All was well and good until they continued to charge me after move out. They woman I spoke with on the phone said I did not notify them of the move out. I reminded them of the conversation I had when I was forced to pay for an additional month when I needed just 2 more days. She not only did not care, she was rude and unprofessional.I am being forced to pay for their mistakes or short comings. I will be contacting the BBB to see how often they are scamming people. Find another storage location.
Jeremy was very helpful and professional!!! The process was easy. Free truck rental is a HUGE plus! Price is very fair, location secure, easy access, storage units clean and spacious. Highly recommend. Thank you!!!!
Life changing experience! I need storage ASAP and know zip about how it works! So, I found a Life Storage and was greeted by a friendly, respectable and very informative guy ( Rich Emlinger) He listened to my sad story and never once judged me and my crazy life! So, I thank him and Life Storage for getting me back in the right direction! Great GUY! I would recommend this storage place and definitely Rich.
The lady that helped me was very very very nice. I am definitely considering to revisit this store again!!!
Loretta and Rich are the best! From the beginning of my experience with them, I’ve had nothing but great experiences. I will continue to work with them for all my storage needs.
Very clean and friendly great staffOnly wish they had more units so I could get my stuff out of other storage on William st 🙂
Barb and Angela need raises, Angela needs a new chair.
Great location and the facility is taken care of very well. Loretta is amazing, professional and very accommodating even down to the names on the contract. Thank you.
Rich and Loretta were amazing helping me get just the right unit for my stuff to store. Friendly and helpful with making things so easy and fast. Love this place!
Loretta was incredibly helpful and patient through the process. HIGHLY RECOMMEND! life saver
Very friendly staff and clean facility
Ive been coming here for over a year and dealing with Loretta I cant say enough about her shes always so helpful when I ask her questions about my packing supplies she makes suggestions and they are always very helpful... When you walk into the store I always feel welcome I get a smile and a very friendly hello can I help you... This store is always very clean and well organized and my one stop shop... Thank You Life Storage... 9/30/18
Very personable, didnt try to sell me on things I didnt need, recommended a smaller unit when they saw what I would be storing so I wasnt being charged for space I really didnt need. Excellent staff as well, Loretta and Joe, very entertaining.
We were in need a lot to load and put our stuffs and we were in a huge trouble but yet, the representative from this storage helped us out. He was such a nice and thoughtful man. His helping hands meant a lot to us. Here again, thank you very much, sir.
Great Service we use them often for business. They go above and beyond to accommodate.. .. Rich is always pleasant to work with and helpful!
I would never use any other company for my storage needs. Life Storage is always friendly, professional and affordable. Rich was an awesome Rep with excellent customer service!!!
I live down the street from this location so I stopped in and was greeted by the store manager Loretta she was awesome she asked if she could help me and of course I said yes I needed some packing supplies and she helped me find what I needed and made some good suggestions... I noticed how clean the store was and very organized I could see you had everything I needed and then some... I will definitely tell my family and friends about my experience way to go Life storage... 9/30/18
I would never recommend this place to anyone. First they told us we had move our things to a different unit one month after moving in because they were taking down the whole block of units ours was in, in the middle of winter. Now they want us to start paying more rent. Thank God our house is almost finished being renovated and we can move our stuff out!
I had the Greatest Experience at Life Storage, Union Rd, Cheektowaga NY storing my New Mustang. Loretta, the Store Manager, was absolutely Great! Explanation of everything, Kind, Helpful, Friendly.
Utilized a storage unit at this address and found the staff to be very helpful. My first contact was through their main number and the receptionist was extremely helpful in locating one of their smallest units as close as possible to my home address. This kind of unit is not as readily available and I did not want to have to pay more for a larger unit that I did not need. She placed a HOLD on the unit and I went to check it out - the office was quite busy at the time so it did involve a wait. There were also a number of incoming phone calls which added to the wait time. However when it was my turrn , I received very good service.
They(Mike andJudy) are both always very nice and helpful with what ever they can do for you. When we first rented the unit Judy took us on the golf kart to see our unit instead of telling us where it was. That was going above and beyond her customer service skills. She also sat and froze her butt off with us 2 different times trying to get our key to turn. (What it was really is we didnt know what we were doing) and she came out and showed us until we got it. That was a big help!!!
Loretta was a big helped she and Rich helped me find a good size space and Loretta gave great advice for my furniture also!
I picked up a climate controlled unit during one of Uncle Bobs sale times and from the check-in, to the cleanliness, the customer service, and finally to the check out, I would completely satisfied.I typically seek out Uncle Bobs for my storage needs because of the website reservation system, and the customer service.The office here runs quite smoothly and even when I had a credit card hiccup, it was taken care of without associated fees with other storage places.Will return.
I’m really disappointed with this storage. I have taken some of my stuff out and have to leave some of them. Because of my stepfather-in-law said that he can’t have all of my stuff on his garage. So I have to leave some of them in the unit and I was not expecting to pay more. But now this storage is demanding me to pay more money for some of the stuff that I have to leave for the owner to sell them to the auction sale. And still targeting me to pay more. Really shame on this hungry business for money!!
Just store stuff here secure and safe spot
Decent place, would be 5 stars but a little expensive.
Excellent customer service.
I used Life Storage because I had a lot of stuff that needed to be shipped from California to Toronto, but the cheapest shipping company could not do it across the border. So I used Life Storage as the shipping destination so that I could pick up my stuff later myself.Loretta was extremely helpful in the whole process. The truck driver was very lazy and refused to unload my pallet in my storage space so Loretta let him leave it in her office. When I picked it up Loretta lent me the tools to de-palletize everything and she took care of the packaging materials. She kindly refused my tip because its against the company policy.Highly recommended.
Quiet, Gates and off the main strip. Easy to get to. Close to campus. Inexpensive for the short loan time.. Cant use any lock. Have to purchase their lock for 20+ is the only draw back!!
Ive been with Life Storage for 6 years. I switched Storage Units to accommodate my belongings. The Staff is very Professional, and help take care of all my Storage needs.
Very reliable. Amazing service. I got stuck in snow and they did everything they could to help me move in. Been using their service for 3 years and reliable every single time!
Rich was SUPER nice and helpful!! Our stuff was kept perfectly safe and in tact. Would use them again if needed!
Barbara was excellent to work with
Ron was super helpful in getting me the unit I needed. Very convenient location, perfect size and reasonable pricing. Drive thru building access too. Highly recommended!
The cleanliness and customer service at this location is amazing! The manager is so awesome. My experience renting my unit has been nothing but pleasurable!
Great customer service, very helpful going over the terms and conditions
Worst customer service never had a problem with life storage till I used this location.. There key pad doesnt work to exit the climate controlled building you are forced 2 pull up less than 2ft for the floor sensor to open the door and if u have anything over hanging ur vehicle good luck not hitting the door. So I tell management they didnt want to hear it. Instead they put lil signs on how 2 work the key pad. Witch iv seen everywhere but this one... lets not forget 2 mention that door has gave them problems in the past so make the little guy pay for ur door when ur exit door is not 100% working
Customer service second to none. Showed me the storage unit to make sure was what I needed. This place is a must for your storage needs. Thanks Loretta.
Barbra was awesome very helpful
My experience at this location was awesome the manager was great hopefully Ill be back for another visit
Ive my life stored there, and when I first went there, the young lady was very helpful anfilled me in on everything. Place is easy accessible an security as far as I know is great.
Brian and Loretta were amazing to work with!!! I highly recommend this storage place!
The lady at the desk is so helpful. Vey sweet and kind. Good space in storage units.
Great place! Loretta and Rich know how to do customer service right. Highly recommend.
She was really sweet great customer service
The lady that gave me service was very nice and understanding.
Excellent customer service, I was helped by Loretta and she was wonderful and funny. I would recommend to anyone!!!
Loretta was fabulous.... Couldnt ask for a better store manager.. She was kind, courteous, and very helpful.
Service was great. Really took the time to show the different spaces. Very friendly and helpful.
Joe and Loretta was AWSOMME 👏Great customer service was provided ! Im very satisfied with my service. Will come again Thank You.
Great Check-in experience. Rich let me check out the unit for size before renting and provided a timely and smooth process.
This is my favorite of all the locations! It always smells great and the staff is pleasant. Also Tim Horton’s next door.. win-win!
Great service! Rich stayed past closing to help me with my vehicle storage! So appreciative!!
The staff was so very helpful. I highly recommend this location because of the superior customer service. Thanks a million!
Amazing staff! Great customer service. Staff is always happy and care about the customer. Highly recommend
Top Tier Customer Service
They are not willing to compromise, for anything a very rude, try another company. Tried to help a friend work out something there and there was no help at all from the staff
Experience was amazing, Loretta was extremely kind and helpful in every way possible! Most likely to recommend Life storage in Cheektowaga.
Very courteous,fast and efficient service. Would definitely recommend this location to friends and family.
Loretta is a lovely person! So glad I got a climate controlled unit.
Customer service is awesome! Lots of options. Definitely recommend
Awesome place! Staff / owner is awesome. Price is right and fully automated. Excellent experience.
Wonderful and understanding costumer service. Go-to storage service for breaks while in university.
Went in with a friend, received great service and very patient. Couldnt be happier with our experience
Amazing customer service and friendly atmosphere!
Loretta L. have Great Customer Service she made sure she explained everything and made sure we was satisfied l❤️
Excellent service and reasonable pricing. Everyone I dealt with was courteous and professional!
Best service rich was so helpful and pleasant love this location ! Highly recommend
I just went to life storage at 3154 union and the customer service I received from Joe King was awesome. If your in the market I recommend 3154 union for your storage needs
Quick service, respectful staff, 24hr access, secure buildings, 24hr security systems, and clean well maintained units. Im not sure what else you could want from a storage company.
Best storage facility I have used in Western New York, My third time with them!!!!
Always a great experience, very friendly and willing to help! Would highly recommend!
Really nice guys. Very down to watch. Cheapest place around. Very clean.
Joe was great! Very friendly and accommodating. Glad we chose this location
Great staff and location. Loretta is amazing!! Recommend this location!
Great staff and an even better experience! Highly recommend Life Storage on Union Rd.
Barb is the best!
This place is clean and well managed. Very friendly manager working in the store
Brian was very helpful and attentive to my needs
I very much enjoyed the experience I had here!
Stopped in. Loretta was very helpful. Will definitely use storage!!
Great service. Rich was very friendly and helpful!
Excellent customer service. Clean facility, very courteous.
Alyssa and Holly were very friendly and were very patient while I sorted out my insurace crisis.
Stopped in. Talked to Loretta. May come back. Like the prices
Front desk lady very sweet and helpful!
Rich was extremely helpful in finding the best price possible for us!
Great customer service and not bad prices would recommend people there!!!
Barbara is great!!
Loretta is wonderful at her job. Very kind woman.
Great customer service,rich was so professional and polite
Love the staff was shopping and had a great experience... thanks Loretta
Very respectful workers helped me with my life storage 💪🏽
Absolute amazing experience today at Life Storage.... Awesome customer service....
Friendly accommodating service! Clean facility! Thanks Joe 👍 great to meet you.
Great services. Best experience Ive had ever
Excellent service from a courteous and professional man, named Rich.
Stopped in to price good service
Really nice people great prices I would recommend to anyone
Great service and nice clean storage area and secure storage 24/7
Super friendly and helpful service!
Excellent customer service with very clean storage units.
Love it very helpful and nice people highly recommend!
Unbelievable customer service, clean facilities and always friendly staff!
The initial online setup is a very convenient feature. Nice staff as well.
Highly recommendVery quick nice and easyPrices reasonable
Im so glad I chose this location! Its always clean and staff is always friendly!
Great experience today with manager Rich
Great customer service. Friendly helpful staff
Awesome Service! Great place to store your stuff
Fantastic customer service, completely happy with my visit!!!
Great service by Joe King
Real pros at what they do and at a very difficult time made my life stress free
Joseph and Loretta were very accommodating. Thank you so much!
Could not get into my storage place the door would not open
Incredible service, excellent value, and VERY clean facility!
Loretta is so amazing and efficient and such a delight to work with.
Stopped in to check prices staff was very helpful still thinkingAbout going vsck
Love the staff, they are very inviting and friendly.
Great location, very helpful kind and courtesy
Bad customer service
Stopped in for pricing great service
Great clean place helpful friendly staff
Joe was incredibly helpful and professional. Getting a unit was a breeze.
Just needed some additional packing boxes... no big unit contract, but was greater and treated well and was in and out in no time at all :)
Excellent customer service very happy with Loretta
What a sweet lady that helped me tremendously.
The team at life storage was awesome so helpful and nice!
Great service! Great people! Great price!
LORETTA WAS SO WONDERFUL SHE SHOWED ME A FEW SPACES AND TOLD ABOUT MERCHANDISE AND THE FREE TRUCK RENTAL
Loretta is amazing! Very helpful and thorough!
Great customer service excellent people skills
Great Staff, Rich was a great help.
Inquired about rates. Very clean and really friendly staff.
Super friendly! Very helpful
Friendly service easy access and 24 hour
Attendant met me at the location and led me to the location,as well as showed me how to use the lock
Nice place . Great service!
Loretta is amazing great customer service at this location!
Good service, helpful and nice lady.
Ron Smith was great.I would recommend to others
Great service.. very helpful
Awesome service. Love Loretta.
Awesome service!! Loretta is amazing!!
Wasnt impressed staff was friendly
Loretta is great! Very Helpful.
Very reasonable prices and excellent service.
Staff is great my stuff is safe
Cheapest storage in town.
Total reviews rating 4.9
199 Reviews for Life Storage - Cheektowaga 2023:
Review №1
2022-05-23We are so happy we chose Life Storage. Were able to rent the perfect size storage unit that we needed. Currently they offer rental of a moving van which was an enormous help. All the staff members are so friendly. The pricing is just right. Theyre willing to work with you through your payments and answer all of your questions offering help when they can. Very satisfied with the service we have received. A++
Review №2
2022-08-08I have used rooms at Life Storage on Union Road for some time. Both Loretta and Barbara have always been very helpful. Recently, Barbara (Rozanski) has been great when I had questions and had to shift rooms. She went out of her way to work with me to answer all questions and help me with my account. At one point, she even took my payment very near to closing time. She could have easily shut the door to leave on time, instead she helped me to pay for my rooms and was cheerful in the process. I would always highly recommend using this store.
Review №3
2022-06-15I needed storage for a last minute move. Angela at Store 336 was a tremendous help. She was patient, kind and very professional. My transition was very smooth and stress-free thanks to Angela. I found the personnel at Life Storage are always kind and courteous!
Review №4
2022-05-28Angela and Barbara were friendly, professional and extremely helpful with getting my unit and figuring out everything I needed for my move. Highly recommend these two for their white glove customer service.
Review №5
2022-08-19Barbara has absolutely wonderful customer service skills! Was extremely helpful and pleasant! Happy to do my business with her and life storage!
Review №6
2022-07-13Wonderful storage units and amazing customer service. Barbara & Alicia were extremely helpful and always friendly. Would recommend this Company to anyone needing great storage!
Review №7
2022-06-10Barbara R is the best store manager I have come across in my life. Her attitude and welcoming demeanor deserves 5 stars alone She’s always helpful and able to answer questions that I need answers too.
Review №8
2022-06-13Booking and accessing the locker was quick and easy. Angela was extremely helpful with our checkout experience and made sure it ran smoothly. Would definitely use Lifestorage again!
Review №9
2022-07-01Barbara and Andres helped me with removing some boxes from our storage unit! They were very friendly and helpful! I appreciate all their hard work!
Review №10
2022-08-20Everything you could ask for. Good service, good prices, great location. Highly recommended!