I couldnt be happier with how easy and pleasant the whole process was. We were able to take advantage of an excellent promotional deal, which made the whole thing very affordable, and every single person I dealt with -- Cameron at the general company phone number; and Nicole the manager and Kia her colleague at the storage facility itself -- was beyond pleasant, helpful, courteous, and thorough. On the day we moved our things in, Nicole was exceptional at helping us get to our unit, and in going over every bit of information we might need with regards to insurance, security, accessibility, etc. The place itself was very clean, well-lit and easy to navigate, with carts of different sizes available for our use. All in all, Im really relieved and happy with how things went. Thanks so much everyone, especially Nicole!
I arrived 5 minutes before closing and Nicole, the manager, was more than happy to welcome me into the facility and sign me up as a new customer. Her kindness, professionalism and willingness to explain every practical and useful detail to me as a new client was just incredible. Her service goes beyond customer service and just shows what a great human being she is. The second day I came back, she introduced me to her coworker, Kia, who was just as kind and caring. The facility is super clean, accessible and everything you would want in a self-storage facility. I came to just store my goods and in the end left with a great experience. Dear Management, Nicole and Kia are extremely resourceful and deserve a promotion.
It is weird to be so excited about a storage unit, but I really love life storage!The facility is so clean, well run, safe, and easy to use.The people who work there, Kia, Nicole, and Patrick, are so friendly and helpful.I think they set the tone for all of us - every client that I’ve encountered at the storage unit has been friendly and helpful - the vibes are so good. Not at all what I’d ever expect from any storage unit, and especially in NYC where errands are usually an inconvenient hustle.It’s honestly a joy going in and out of this life storage. I recommend it to everyone.
First time using a storage facility and this place blew my expectations away. I always thought storage units were dirty and not staffed. This location is clean, well maintained and convenient.The store manager Nicole Mason blew us away. She carefully walked us through the unit we had rented and even showed us other units that were available if we were interested. Going through the contract she explained things thoroughly to make sure we were not surprised of any charges. She even went above and beyond to help us move a couple of items to our storage unit. I would give this place 6 stars if I could.
Absolutely love this place, unit, and the entire staff here! Nicole and Kia are so welcoming, friendly, and understanding! Even though I moved into my unit 3 years ago, Nicole made my move-in such a breeze, I still remember it like it was yesterday. Her level of professionalism and on-going customer service skills are unmatched!!!
Great value! Rooms are spacious and clean. Super easy to pick a space online, quickly received a follow-up from staff to arrange a time to move in, and manager Nicole is so friendly, gave a great tour of the facility and made the paperwork a breeze to finish up. Highly recommended
I came in today looking for a storage unit for my business and I was very happy with the customer service that I received from Catherine Hall. She was incredibly knowledgeable, understanding, and held her self to a great standard. She is a valuable asset to the storage facility and I can see why people would continue storing here and that is because of this amazing employee you have. Catherine thank you for helping me out today and for providing a high level of customer service!!
Simply incredible! Ive been a customer of this Life Storage location for over a year, and I truly couldnt be happier. From the day I inquired about a unit, theyve exceeded my expectations again and again. Not only is the facility clean and well maintained, but the customer service is out of this world! The staff here really cares about their customers. Nicole, the store manager, is simply amazing - shes kind, friendly, professional, and truly goes the extra mile. Whenever I needed help or had a question, I felt like I was in the best of hands. I wholeheartedly recommend them!
Phenomenal service, excellent treatment. Kia Benjamin the storage personnel who helped us (me and my partner) every step of the way was incredible. So kind and reassuring. We have a sticky moving situation but she made the process so easy and we appreciate her and all that she does. So accommodating and overall the whole storage unit and the price and customer service was pleasant. We are and will be faithful clients to LifeStorage.
The crew at this facility is amazing. I made an online reservation for a storage unit and when I got there, everything was throughly explained to me. Moving out was so easy and quick, no hassle.The only thing that bothered me was that I had to buy a specific cylinder lock on-site as the door handle on my unit did not support shackle locks.Still, 5 stars for the team at the facility, truly caring people!
As a new customer, from the time I walked it nothing but professionalism.. the storage facility was clean and staff was attentive to our needs.. Nicole was so nice and helped through the whole process. She made being there very welcoming.. nothing put positive feedback.
My experience was awesome. I sale family was Nicole , Kia & I say sales because they really made me feel at home both on them were very warm towards me with step by step help. Im truly grateful. Also the other sales rep Jay was very helpful as well. Bravo!
The facility is really new and clean. But possibly even better than the building is the customer service. Kia helped set me up with my unit and she was an absolute pleasure to work with. She was knowledgeable, had a great attitude, and went above and beyond to make sure I was all set up. Can’t thank her enough for all her help, and I’m very happy to be using this facility.
I have been a customer at this Life Storage location for over a year now and couldn’t be more happy about it! The location is great and the facility is very clean. The staff is absolutely incredible!!! I originally had a big unit, then my needs changed and Nicole, Kia and Patrick went above and beyond to show me the spaces and help me find the right unit, they are very professional, super nice and great human beings! I can’t say enough good things about them and would definitely recommend this location for anyone looking for a storage unit
The whole staff is amazing!! This place is big, very clean and well lit. Nicole and Kia, are always eager, polite and helpful. It really is refreshing when people are actually friendly in NYC. It made the process of getting in and out so much less intimidating. I recommend them highly.
I WOULD HIGHLY RECOMMEND LIFE STORAGE IN LONG ISLAND CITY because of their professionalism, location, security, and cleanliness. I use these storage units for my business and have used other storage facilities before, but this Life Storage in Long Island City may just about THE BEST STORAGE FACILITY THERE IS! Nicole and Kia are very professional, courteous, knowledgeable, and kind. I cant give them enough compliments. They truly make the experience what it is with their exceptional customer service, so thank you so much Nicole and Kia!!! Everything runs smoothly and I couldnt be happier about renting spaces there! Im sure you will agree if you give them a try!
After comparing storage rates and reviews, I can see why this place is highly rated. Very clean facility & helpful staff. No surprise rent increases like other places. If you go on busy weekends, just be prepared to wait on finding a cart
Kia and Nicole deserve a raise because the customer service they provide was excellent and they were clear and understanding when they explaining things to me. They helped me decide on the right unit and went through the process quickly. I’m very appreciative!
Nicole and Kia were absolutely wonderful. I cannot tell you how this is the first time I am renting a unit and they made it super easy and painless. We were worried about the renting of a unit and what it entailed, but we were surprised at the ease and professional way in which they dealt with us. Thank you.
Life Storage in Long Island City is the best! They are clean, secure and climate-controlled. There are even storage units on the upper levels with huge windows overlooking the skyline. This is my second time renting a unit with Life Storage LIC and when the need came up again, I automatically thought of returning there, no hesitation. With the help of Nicole and Kia, the entire rental process was quick and seamless. I even mentioned to Nicole that she made the whole process fun! She is just so personable and put us at ease and even made us laugh many times. She worked with us to get the unit tailored to our needs, she toured us through the loading area and even escorted us upstairs to show us several storage units, all with a big smile and positive energy. She talked us through the details efficiently and we were reassured that we got the best deal possible. I’m happy to know our belongings are safe and that there’s a great team to work with at Life Storage.!
An amazing and detailed costumer service,Nicole and kia were an exceptional team and very professional. We were delighted at the ease in which we did everything. Also took their time to explain every detail. Loved the experience.
Nicole was such a pleasure to work with and made sure we got the right space for our needs at the best price! Super friendly and very happy with the experience! The facility is clean and easy to navigate.
I have rented at a couple different Life Storage facilities and have always had great experiences, but this location by far has been the most personable and friendly. Nicole and her assistant, Kia, are wonderful and always remember me by name -- an extra touch of customer service I greatly appreciate!
Nicole Mason the manager at LIC was amazing. She was very helpful, courteous & professional. I was impressed with how clean the office & storage units are. I highly recommend Life Storage LIC excellent facility & service. Thank you for a wonderful experience.
Great care and customer service from Kia!! The storage place itself is very clean and has plenty of loading bay space. Furthermore, the bay door can come up and down!! Aka no cold loading docks. Looking forward to storing here for awhile.
I have to say that the amazing service that is provided by life storage customer service representative Nicole Mason is above and beyond. Very professional, knowledgeable & kind. Her energy is inspiring. Thank you Life storage for having staff members like Mrs. Mason working for your company.
Had a great experience with Kia when I went to set up our account the other day! She explained everything, answered all my questions, and Im relieved to know were in such great hands!
I have rented from here before, which is why I came back to rent another unit. However, this time, the customer service was just BEYOND my expectations. Kia is such a pleasant person to be greeted by when you walk in. She is knowledgable and clear with the entire process of renting a unit and is super friendly. I would never let her go if I were you. She is absolute gem to your company.
Nicole and Kia were absolutely wonderful and helped me completely throughout this process. Nicole helped honor an original estimate for my storage and explained everything so clearly. Kia showed patience is showing me the available units and never did i feel pressured to sign right away. Thank you both so much.
Kay, the store manager, was so friendly and helpful! He made renting there really easy. I have used this storage facility in the past and it’s really nice, easy to access, and clean.
Have been a customer for over 4 years. Never had a problem and my items are always safe. Just got another unit. Cant say enough about Kia, the manager, who is always there to help!!!
First and foremost Kia Benjamin was outstanding in all areas of responsibility with regards to helping customers. Kia goes above and beyond to help you with the moving process and while dealing with constantother issues. She positively contributes to the overall performance for her job.
Imani and KIa are AMAZING: friendly, competent, fast & smart. The storage facility is/seems brand new. Everything is modern and spotlessly clean. The air inside the aisles and units smells fresh. There are three wide drive in bays. The office is well lit, clean, modern, and the sign-on process is high tech and paperless (Lets safe some of those trees :).A facility like this lives by the attitude and spirit of the people running the show on the ground. Imani and Kia go the extra mile and are THE BEST!Highly recommended!
This facility is safe and clean. At any given moment, you will see one or two staff members cleaning or performing their daily tasks.My property is secure, and never had an issue.I have been at Life Storage for about 5 years.
Nicole and Kia are simply the best. Incredibly pleasant and easy onboarding experience. And they make the place feel like family. :)
Facility is wonderful as is the help we received from Nicole. She was absolutely amazing. We highly recommend Life Storage and Nicole!
Fantastic customer experience and great prices. Everything from the initial phone call to onsite check is was thoughtfully executed. Kudos to Nicole and Kia who are experts in their field.
Amazingly clean, professional and friendly. Loved chatting with K while setting up my storage unit. Easy peasy! Thanks again!
A great facility, mostly due to the awesome staff - Kay and Kia are attentive and professional. I wish cell reception in the facility was better - Verizon ok but spotty for AT&T and T-Mobile
Kay helped me out signing up for a unit on the 5th flr today.Also had great phone conversations to reschedule my initial viewing and appointment from wed >sat.Great Customer service all around!!!
I had been avoiding dealing with getting a storage unit and finally broke down and called Life storage for a quote. Right from the start I knew these guys would be great. Excellent customer service. Beautiful clean facility. When I had an issue, Nicole and Jessica helped me deal with it quickly and professionally. Seriously this place is the best don’t hesitate if you’re considering a storage unit. The customer service is beyond anything you would expect. Nicole has called me from her personal cell to make sure my issue was handled. She goes above and beyond. And I priced rates in the area and Life was by far the least expensive.
I was in a emergency on my business and really needed a storage unit, kia the storage manager was very sweet and even with feel unit available she made it happen, Thank you so much guys for this amazing team that you guys have. Thank you Kia 😊
This place and staff get an 11/10. The team there of Kia, Patrick, and Nicole were so welcoming, helpful, and radiated infectious energy. I left feeling like I made 3 new friends that I’m excited to come back and visit! The space is very clean and organized as well. Super affordable too! Would hands down recommend this to anyone looking for a storage facility.
Got here 30 minutes before closing and Kia did a phenomenal job setting me up! She explained everything perfectly and gave me all the details i needed! Incredible customer service!
This is a wonderful place to have. Kia is one of the kindest person I met in Long Island City. She manage to find the best spot for me. Having been using this place for nearly 3 years and had no issue with my items.
Great storage with honest, straightforward pricing and payment options. We used one of the smaller storage lockers. Nicole, the store manager at the Long Island City location, helped me and my wife get set up, and she was super sweet! Storage was easy to empty once we wrapped things up and the front gate was easy to access and clean.
My experience with this place has been a cut above any other self storage facility Ive been to in NYC. The security here is pretty top notch. Obviously this place is not theft proof but the added layers of security does give me more peace of mind. Small things like how the facility is spotless and well maintain goes a long way. Nicole and Kia, who work out of the office couldnt be any more polite and welcoming. They were able to help me through any issues I had. Its always a pleasure to see them around. I hope everyone elses experience with this place is or will be as good as mine.
If I could give them 10 stars I would! Moving is stressful and on what I thought was the worst day was completely turned around by Nicole’s bright smile and positive attitude. It was exactly what I needed and she quickly helped me get settled into my new unit.Kia and Patrick - two other employees I have worked with are just as helpful and sweet. The units, hallways and bathroom are very clean and I feel comforted knowing my things are safe in their home away from home.
This storage is amazing! 😄 Nicole & Kia are so friendly, helpful & knowledgable about the storage units. They go over and beyond their duties to make sure that your merchandise is taken care of & your unit is safe & secure. They remember faces thats makes it like family there at Life Storage.. They do a tremendous job!
Jessica and Nicole were amazing. My mom was moving her stuff into the storage unit, and was very frantic with having to deal with everything. They were both so patient and helpful. They showed us everything we needed to do multiple times, and made sure we got everything set up. 10/10 best customer service I have ever had.
Nicole was incredibly helpful (and patient) solving my resetting of credit card for auto pay. With employees like this I am seriously considering buying their stock. Customer service is key to successful business!
I experienced exceptional customer service here. Nicole and the team were warm and gracious and made the whole process easy. Definitely recommend!
Couldn’t be happier with my experience here. The facility is calm and spotless and the customer service is some of the best I’ve ever experienced. Nicole went above and beyond explaining everything and showing me around and was a pleasure to be around. If you need storage in the area you couldn’t do better
KIA IS A GODDESS❣️She made the transactions so easy and quick , and with kindness and wonderful professionalism. The facility is clean and convenient , but it’s the customer service that really stands out !!!
This is a really nice and easy storage facility. Multiple entrances, climate controlled, very clean, and the elevators are spacious. The staff are also very friendly — 5 stars!
Kia helped me greatly to meet my storage needs. Even though she was a new employee she was super kind, knowledgeable, and helpful. She showed me many different spaces until I found the one perfect for my storage needs. Nicole then helped me as well in the office and Patrick helped clean the units I chose very well. Had a great team experience with Kia, Nicole, and Pat. Thank you, Mark G
Jessica and Nicole are amazing human beings! So incredibly helpful, Jessica went out of her way to show me multiple units to make sure I had all the information before making a choice. They’re professional, lovely to be around, and really make you feel taken care of.
Cannot recommend a better storage company. The space is so well maintained, and the customer service is exceptional. Nicole and Patrick were so helpful, courteous & knowledgable. A super experience from beginning to end, showing me various units until I found the perfect match. A+!
Where do I beginning, from professionalism to personality this location tops any other I have visited. There’s nothing like going into a business and the employees always welcoming you with kindness and respect. Always very informative and caring of your needs. I would like to thank the two front ladies Nicole and Jessica for going above and beyond and treating me with all the respect every customer deserves.If your are indeed looking for a storage location I recommend this specific one hands down .
Nicole the manager is wonderful! She calls me when a package has arrived and makes sure to keep my packages safe when I am not there. I appreciate her hard work.
I have been a customer at Life Storage since 2018. I went yesterday to transfer my unit to a smaller one. Nicole was amazing! She showed me the different units available and she went out of her way to help me move my boxes from one unit to the other. She was extremely pleasant and helpful can’t say enough how thankful I was for her help. Thanks Nicole!
This storage facilities is one of the best. Clean, real climate controlled, and the staff is amazing. Nicole is, by far, our favorite. She is super friendly and helpful. We switched to one of the Bronx facilities because we moved. However, this one does not compare to LIC. I recommend life Storage LIC with my eyes closed.
Nicole & Jessica were extremely helpful in helping me find a great storage space for my storage needs. Nicole showed me many units that interested me so I could pick out the perfect one for my needs. It was extremely helpful. The checkout process with Nicole & Jessica was a breeze and very professional. Thank you so much ladies! - Mark
Nicole and Kia are great and I appreciate the service I received here! The facility is clean and I have been a customer for several years. Out of all the years I have been here the team here now is phenomenal! Nicole helped me with reservation from the time she called me and was extremely patient with me! Kia helped me as soon I got to the location. Overall excellent experience! Thank you 😊
Nicole, Jessica, and Patrick are genuine people who run a tight operation. They’re on the ball with communication and were able to get me a great deal on a bigger unit. I only needed to store for a month and change, but I would definitely go back in the future for the customer service alone. The extended access hours are also really helpful and part of the reason we opted for this spot.
Had to store stuff last second here and it was relatively painless...UNTIL the guy that helped me fill out the paperwork did it incorrectly, leaving me in an administrative pickle, ie, he registered my name under a different unit.And that was after I had to move my stuff due to some unforseen circumstances.Kia, the lady that helped sort out the issue, badly needs a raise. 5 stars for Kia.
Very clean, well spoken, and extremely professional. Things that are to find, and I found them here. Ms. MASON made me feel that I made the right choice, and I strongly believe I did.Thank youAshley Fenton
NICOLE! She totally saved my day today. I haven’t been to the storage in over a year so I was so lost but Nicole was so polite from the moment I arrived and helped me throughout the entire process so efficiently. I also forgot to bring my keys to the storage lock but thanks to Nicole, I could replace the lock to new ones. She cut the lock herself for me- it is such a hard task to cut the lock and physically takes a lot of toll too, but during the whole time she had such good spirit and managed to drill the lock out. Not only that she is highly skilled, she is just such a good person. The whole incident could’ve been dreadful but thanks you Nicole, I actually enjoyed the time at the storage. She was just full of good vibes! Can’t thank Nicole enough for everything today. She is literally the best!! Honestly people like her reminds me that I chose the right storage space because I know I can trust the staff for help if anything happens. Thank you so much again, Nicole!!
Nicole and Jessica were incredibly helpful and well-informed. They provide amazing service and maintain a very organized and clean facility. I would recommend this facility to anyone. In fact, I was offered a deal with UHaul because we used one of their vehicles, but decided to stay with LifeStorage in Long Island City because of the quality of the space and the friendly, reliable service their team provides. Highly recommend!!
Very nice and new place.very warm welcome from my first day 7/25/19 with “Pattie” storage manager recommended and helpful to show all the units sizes. Then I back again on 7/28/19 to get the unit that I want with very nice welcome from “Sharisse” assistant manager help me all everything done.😊
Best place and best prices in Long Island city I had an amazing experience so fast and smooth me n my husband had great customer service from a nice lady named kia n a nice gentleman named pat We asked questions and They responded so quickly and got things resolved I will recommend this company to hundreds of people ty guys 🥰
Best self storage facility in Long Island City!!Such an amazing customer service! Nicole, the manager, was super helpful in making sure we received the right kind of storage for what I needed as I was transitioning between apartments from one NYC borough to another. Her entire staff has been so kind and helpful throughout the whole process with me and my father, and Nicole even worked to get us the best rate and promotions!The facility itself is brand-new, super clean and well maintained. The move-in process was smooth and without issues, and they also provide the option to hold an extra key for your lock in a secured box in case you lose your key to your lock. All around excellent experience.I would definitely use Life Storage again in the future. Thank you so much!
I was so stressed about moving out of my apartment and not having anything to do with my stuff while I waited for my new lease to start, but Nicole at Life Storage was such an amazing help to me. She was extremely friendly and funny, and was so accommodating about moving my stuff in and making sure that I had everything that I needed. Some people are just meant for customer service and Nicole is absolutely one of those people. I am so relieved to have chosen Life Storage and I will absolutely use them in the future if I ever need storage. And to Nicole, THANK YOU!!
I came to l life storage a week before my move.Nicole was super helpful very knowledgeable and showed me all the units that might fit my need.At the end Nicole help me get the best Unit/deal for me.The day of my move Nicole and Jessica Help me with all the paperwork and moving into my storage unit.I would highly recommend using life storage Long Island city great facility amazing service!!!
Nicole, the manager of this branch at Life Storage, is an incredibly helpful angel of a human being. Finding a storage unit can be terrifying and overwhelming, especially in New York, but one phone call with her and I instantly felt at ease. She recommended amazing movers and ensured that she was personally there to greet me while I moved items into my unit. Every moment of my experience working with life storage, Nicole in particular, has been effortless. As someone who has spoken to other storage facilities in the area, I can say with confidence that Life Storage offers unbeatable customer service. Never thought I’d enjoy this process so much! Highly highly recommend!!
Nicole has been a pleasure to work with! She answered all of our questions and walked us to many units to help us decide what would be the right fit. Such great service!
I had a storage unit here for about a year, and I was SO pleased with the experience. The space is clean and very well maintained, prices are reasonable, but I have to say the best thing about this place is the staff - Nicole was always SO unbelievably helpful when I needed to move units and shuffle my things in and out - I was honestly sad to move out because it meant I wouldn’t see her anymore! Huge thanks Nicole and Life Storage!
I have been using this facility for almost 3 years now and the service is always five stars. Nicole ( the manager) and Jessica are always there with a smile and willing to go above and beyond to help out the customers. They always wow me on how nice and helpful they can be. I would definitely recommend this spot to anyone in need of a storage facility.
Chose the 5x5 space at LifeStorage to store some luggage because it is relatively cheap yet convenient to commute from Manhattan (15-20 min drive from midtown).The customer service is indeed awesome as suggested in some other reviews. Both people at the front desk were extremely friendly and helpful. They really care about the customers, and try to make your move-in experience as smooth as possible. For example, when I realized that I did not bring a lock, they told me it is not required to buy the lock from them, and there is a cheaper alternative just at the shop around the corner. When choosing the insurance plan, they also told me that the cheapest option suffice for most people. They also worked with me to make sure I understand how to get into the facility using the code pad and how to work with the elevator using the code pad.I have added a photo of my storage unit. It is clean, safe, has a nice window view (yay, although I do not have a picture of it, you will love it when you see it). Would definitely choose this LifeStorage location again if I need further storage space near NYC area.
I had to help a friend clear out their storage unit at the queens location. Jessica and Nicole were working and were both SO amazing. They gave me all the information I needed, kept me comfy while I waited for the movers, and were informative and helpful the whole time. You’re in good hands with those two at this location
One of the best! The facility is always clean and accessible. And not to mention, they have some of the best people working there. Nicole and Kia were so helpful and their customer service was A1!
Highly recommend Life Storage! Moving and storing is a huge headache, and Nicole at Life Storage made it as painless as possible. She was very patient in explaining options/pricing, helped me figure out what I needed, and was always available (or quick to call back) when I had questions. The day of the move, she and Linda helped everything go smoothly (and even lent me a charger and a chair for an emergency work meeting). The space is clean, well-kept, and easily accessible.
I did fair amount of research and found out that Life Storage is offering the best prices as well as quality space along with secure storage experience compared to the rest of competition.Just to note, Nicole was super friendly and helpful to set me up with my first rental experience. Thank you Nicole.
Just wanted to thank you again Kay you was very helpful and knowledgeable of my needs and got me set with my autopay great customer service and a we’ll kept facility
Fantastic customer service! Kia and Amina were very helpful and made the process seamless!
Trust the reviews. We’ve used different storage facilities around NYC, and the customer service + overall set up here has been the best. Nicole, Jessica, and the entire team go above and beyond to help make your moving/storage day less stressful. The only improvement would be to have more carts for busy periods, or some sort of check in/check out for the carts after the office is closed.
At this storage place, I have a very courteous lady named Jessica who made my tasks lighter with clear explanations. It took just few minutes and I was able to understand everything I need to feel safe that my belongings are in a safer environment. She just skilled to make your experience stress free. Thanks for your kindness!
What can I say. The team at the Long Island City location for Life storage is one of the best. Jessica and Nicole are amazing. They always greet you with a smile and go the extra mile to make your experience perfect. Jessica even helped me to jump my car when it died outside the store. Thanks again Jess and Nicole. You guys are the reason we have about 15 units there and more to come
Nicole the Manager at Life Storage is beyond awesome! She is always helpful and very pleasant. I highly appreciate her. Nicole has been respectful of my invisible disabilities and has respected me as a person. When ever I have a concern I can be confident that if she on it it will be handled. Nicole makes sure my needs are met while I am at Life storage. She is always pleasant to me my, home health aides, friends and Guest. Life Storage should be grateful to have such a dedicated manager.
I had an amazing experience storing my stuff for the last 3 years in Life Storage. The place is very clean, modern and easy to move around. The staff has been wonderful for the whole time that I used their service. Especially Jessica, who was super friendly and made it so easy for me to move out.I’m gonna miss guys, keep up the great work!Cris
Nicole and Jessica have been the best employees. They have been the most helpful individuals with my storage. The facility is very well maintained. The girls always ensure the restroom and the entire facility. I would recommend this place to anyone and everyone
I would highly recommend Life Storage LIC for those that need storage in the NY area. The facility is clean and easy to access. But on top of that, Nicole and Jessica, the two team members that I interacted with, are incredibly helpful. They clearly care about their customers and were thoughtful, kind, and creative in helping me navigate a number of different moves in and out of the unit. Couldnt have asked for a better experience.
Jessica was great!!! Very attentive, friendly and knowledgeable about options for storage that accommodate my needs. She walked me through every step of the rental process and showed my different unit options. She went out of her way and stayed with me even passed the time the office closes trying to calm me down about the whole moving process.I would recommend this location to friends/relatives and will store my items in this LifeStorage location. It is clean, new and looks very safe!
Excellent service and great prices! One of the workers, her name is Nicole, has helped me a few times now. Im renting out 2 spaces, and she was incredibly helpful with the process both times! Often shell recognize you and ask if you need any help. Overall, I would highly recommend this place for storage!
It is a pleasure doing business with Life Storage. The manager made the entire process easy to navigate, explained the rental contract with complete clarity and made us feel very welcomed. Top to bottom, the place is spotless and secure and the service was stellar. A good price point and an inviting space--what more could you ask for?
This storage unit property is amazing. The people who work there are beyond helpful and friendly. We had the pleasure of working with Nicole, Daniel, and Theolinda. Each one was so kind to us. I feel like I havent had this kind of level of customer service in such a long time and having been in customer service myself it was so nice to feel this way again. They were very knowledgeable and explained everything to us step by step so there would be no way for any kind of confusion. We spoke to Nicole mostly and she was just a breathe of fresh air. Also loved how very clean the property was. When you leave your possessions behind somewhere you want to make sure its safe and clean, and I definitely felt that way. I would 1000% recommend this place to anyone looking for a storage unit.
Nicole was fantastic - I couldn’t sing her praises enough for her help from start to finish. My bf and I had a complicated move out of his storage unit (we’d lost our lock keys), and she was extremely detail oriented in the information she provided as well as providing excellent customer service throughout the process. She turned a stressful situation into a smooth and painless transition during an uncertain time!
Great experience! I’ve rented a unit at this location for close to 2 years and have had nothing but positive things to say about the space. Nicole and Jessica were so pleasant to be around, they are great employees and representatives of the business! I will be referring all of my friends and business partners to this business if they need storage. Keep up the great work (and give Nicole and Jessica raises lol they deserve them)
The only thing that comes to mind when I look back at my experience with Life Storage LIC is above and beyond. I can say this by comparison, as earlier in the week, prior to renting from Life Storage I had been helping my parents with their new storage unit on LI. With my parents unit it was basically “here’s what’s available, here’s what it costs, here’s where you sign,” but with Nicole and team, it was explained in a clear and concise way, I knew my options, I knew my obligations and I knew I was dealing with professionals that knew what they were doing. I did my research, there are a lot of options in the area, and I have no doubt that I made the right choice. The facility is well kept, it feels safe, and oh yeah, Nicole, Patrick and the rest of the team couldn’t be nicer. I would recommend Life Storage LIC to anyone looking to rent a storage unit.
Patrick and Kia were super kind and helpful in getting us moved to a smaller unit just before closing time on a Sunday. Excellent customer service, I highly recommend LifeStorage.
Awesome service, clean and simple layout. Nicole was super helpful and above and beyond with the setup! Highly recommended!
Great service! The Lifestorage team followed up before the move in date. Walked me through the process. Then had a super quick check in. Easy unloading. Jessica, Nicole, Patrick. They’re all awesome!
This was an amazing place to store my stuff. The space was clean, well lit and easy to navigate. The staff, especially Nicole and Patrick were very helpful with my checkout. I could do all my booking online which was also convenient for quick access. They were flexible with my check out date and even refunded me when I left early even though they didnt have to. I could not reccomend this place more for your storage needs!
I would highly recommend this location, and the staff is amazing. Jessica Reinoso was so knowledgeable and kind when she helped me get setup with my storage unit and account access. Please ask for Jessica is you are in need of this service the location is very clean and the everything was seamless. Thank you for everything, Jessica!
I really like Nicole the manager, she took care of me from the beginning til I moved out, made me feel really comfortable and taken care of. The facility is clean and well maintained. Highly recommend!
I rented for the 1st time with Life Storage in Long Island City last week and the person at the office Nicole could not be more helpful. She was fantastic and the service was first class. Great asset for the company. The facilities were spotless and very well organized. Im very happy with my decision to use them rather than the competition across the street.
Great Customer service, Brocke the manager gave me a great explanation about all of our options and how we were benefit from transfering to another storage room. He took his time to go over every detail. The place is super clean and lots of lighting prices are very flexible. Totally recommend Life storage A++++.
I highly recommend this storage facility. Nicole and Kia are always a great help!!
Convenient location in Long Island City off of Borden right by the highway.Big facility with tons of size options.Nicole and Jessica were super helpful in walking through every step of the way from showing the unit to the elevator use/code, times, entrances, etc. The registration process was quick as well and they called earlier in the day to confirm my reservation.Friendly team and great facility. Highly recommend if you are looking for storage.
When I first called, there was a long waitlist for space. However, the team of Nicole, Kia and Patrick (I spoke with all 3 at various times) were friendly, professional and competent. a space finally opened, i received. I asked for a few days to get with my company stakeholders which they gave me to make a decision. Even though that decision was no, the team remained friendly. I would go back to this facility in the future for my needs. -Rick
Nicole, the manager, and Jessica are both so kind and helpful. I changed units and they talked me through the whole process helping make the best choice for me needs! I have been using life storage for a couple of years and each time I need to speak with someone in the office I receive great customer service! Thank you Nicole and Jessica at Life Storage!
Wish I could leave 6 stars customer service given by Nicole went above and beyond to make sure I was satisfied move in out was easy I would definitely recommend
Ive used a few storage units in the last 5 years (including ones in Boston and New York) and this one by far has the friendliest staff. Everyone here, especially Nicole and Jessica, have been welcoming and really nice when answering any questions and requests I have. I feel comfortable going to the storage unit alone and the units Ive had here are all really clean. The rates are much more affordable and dont increase every month, unlike some other storage units Ive been with.
I had space with Life Storage LIC for just over a year, and everything from the day I moved in to the day I moved out was seamless. The facility and the units were always super clean, a cart was always within reach, and the space always felt safe and well looked after.A lot of the reviews speak to the wonderful staff members that run this location, and I can only agree! Jessica especially went above and beyond to help me get moved out. Although it seemed like a busy afternoon for her, she personally helped move the final boxes out of the unit when I needed the extra pair of hands.I would highly recommend this location to anyone looking to store in NYC, and will be sure to book a unit here if I will ever need one in the future.
Can’t say anything negative about Life Storage LIC. Super clean super well kept. Nicole and Jessica are always around always helpful and on their game. I’ve used plenty of other storage units before for my job and I can’t say that any unit has had a store manager as attentive and friendly as Nicole is every day. Great unit great people all around! Highly recommend using Life Storage in LIC!
Wow, this storage place is the best storage place ever. The staff are so friendly and kind. I spoke with Jessica and Nicole and they really went the extra mile to take care of me. I went to a couple of other storage places near this one and this place was the best by far. This facility has a lot of parking and clean storage. Its not that busy on evenings and weekends, which is usually when I come to store or grab stuff from my storage unit. Theres a lot carts to help you move stuff from my storage. This is really a no brainer. I really dont write these reviews but I was so compelled by how helpful and kind both Jessica and Nicole are that I wanted to leave this review.
My name is mr.Dash I want to inform lifestorage that Site manager at the long Island city location is an asset to this company. Ms.Nicole demonstrates exceptional leadership and service.
I just LOVE the team at Life Storage in LIC. I just got off the phone with Nicole to ask her about a question about my account. She not only listened to my concerns after I received an email from corporate but explained what the billing issue was by referring back to my contract and went above and beyond to provide a solution. I started renting back in December, and I am blown away by how she remembers me five months later since I joined as a customer. Renting a storage unit here is not transactional; it truly feels like you are building a relationship. Their team really cares about you and provides incredible service. Nicole is so awesome and cannot wait until I can see her again in person! Just being in Georgia for almost half a year, I know that my belongings are safe with Life Storage. Cannot recommend them enough...especially if you are looking for a longterm rental option.
I wanted to share the very positive experience that I have had at this facility. It is very clean and modern, and has flexible access hours. But I also want to mention the extremely hands-on staff who are not just diligent and competent, but also friendly and easy to deal with. (Particular thanks to Nicole and Patrick!)
Ive had nothing but great interaction and service from everyone at Life Storage store #639. Especially Jess, who quickly and efficiently answered all my questions, and who always has a smile and friendly greeting when Im there. Life Storage is clean, the loading bays are inside so weather doesnt need to play a role in loading and unloading, and Jess and the rest of the staff walk you through the rental process with ease.I highly recommend!
I cannot say enough good things about my experience with LifeStorage. Nicole, the manager, went above and beyond to accommodate me while I moved some of my stuff out. It took me several hours, and Nicole helped handle logistics with vehicles and other Tennants. She also offered a bottle of water when it was apparent I was parched.It was a nice departure from my typical experience at my other units.A+ WOULD RECOMMEND
Nicole and Jessica are amazing! They have been kind, helpful, and entertaining every time that I have visited my storage unit. The facilities are well maintained and the staff courteous.
I had an amazing experience with the manager Nicole who was extremely helpful, knowledgable and attentive. She made the entire process a lot easier and her friendly and positive attitude took the stress out of the moving process. Would highly recommend the location and the staff.
Ok, so we went to life storage with a reservation beforehand, but due to some system problem it didnt find our reservation. Just when I thought my heart was going to stop, the asst store manager Jessica came to the rescue. She didnt just shrug and leave us in the lurch, but really worked through the problem and figured out a solution for us, and that solution worked perfectly for us. The next day she followed up with us like she said she would, and got everything ironed out and settled for us. Throughout the process she was all smiles, and very assuring ( I was half panicking), you can tell she was trying her best to help us. Thank you Jessica!!
Great location, professionalism, and wonderful staff members. Always inform me about any changes to my unit before or anything happen to it. Affordable unit with good prices.
Great Service, I called right at closing time to figure out some moving details and Jessica spent time helping out even though she was off the clock. Both her and Nicole were very helpful making a stressful moving process easy and simple.
Jessica was EXCELLENT! Wow what outstanding customer service!!! I recommend this service to everyone who needs storage. Jessica helped me and my movers make a quick pick up And exit and than graciously closed my storage case. What a wonderful staff!!! My name is Kenny T
Working with Nicole has been an absolute delight! Her customer service goes above and beyond on every interaction. My team and I dont know what would have done without her. The training of exceptional customer service also reflects in the other employees, Daniel, Oz and Jessica. I commend leadership for this outstanding team. :)
I highly recommend Life Storage - Long Island City. Im so pleased to have found them, as Ive never used off-site storage before, and the manager, Nicole Mason, and her team made it so simple. There are a variety of options and the prices are very reasonable. The loading bays are secure and convenient, and the large elevators are in good working order and require your passcode to use, which keeps the facility very secure. The entire premises, including the ground floor restroom, is as clean as a hospital.Communication is excellent with management with billing, there are no shady hidden charges and fees, and I felt confident in leaving my valuables at Life Storage. Ms Mason and her staff are professional and friendly, so much so, that if Life Storage were a cocktail lounge, I would be there all the time, because it would always be happy hour. 💥🍾
When I spoke with customer service over the phone the rep was very nice and took her time to answer all of our questions. I then received a call from the manager Nicole whom seem very welcoming and reserved us a spot to check out. The very next day we went to see the unit and we were amazed because it was exactly what we needed. We immediately clicked with Nicole, she is the most outgoing person, very patient with us walking through every step. The storage place overall is very beautiful and clean, not like other places Ive seen. I love how very secure the place is and also they have the best prices!
Life Storage was great. It served my storage needs when I was living in Greenpoint. High security and long access hour made it a great choice. Jessica and Nicole were very helpful.
Excellent service and storage! From enquiring to actual move in and now moved out; service have been too notch with everyone I have dealt with. Nicole and team is the best, she has wonderful memories and addressed all my questions and made things so smooth. This storage has a truly “controlled temperature”, meaning it’s air- conditioned at the right temperature where you don’t feel stuffy at all when you are in there packing for hours! Highly recommend this place for anyone looking for storage in LIC!
If you have Nicole helping you, your in great hands!!! Both Nicole and Jessica were awesome!!! Thank you for all the assistance with getting my unit and helping with any questions I had ladies. Your customer service skills and assistance are very much appreciated !!!!!
This facility is clean, well-maintained and easily accessible. The quality of the facility is only surpassed by the care and dedication of the staff. I would highly recommend Life Storage - Long Island City to anyone. Thank you so much, Nicole!! I cant say it enough.
Jessica Reinoso was very pleasant, shes very talented and very amazing at treating customers, she makes sure shes giving you all her attention and makes you feel comfortable around her. Shes very professional and gifted.
We got into a storage unit in a timely way after a quick phone call. We had a car full of belongings when our initial unit in another local storage house fell through. I spoke to Nicole in the LIC LifeStorage facility and she was patient, kind and knowledgeable. She acclimated us quickly and answered any questions we had. Thanks to Nicole and LifeStorage for making our move easier!
Highly recommend LifeStorage! We have been with the company for 4 years. Nicole accommodated my husband and I in choosing the right storage unit after downsizing. The staff was very friendly and addressed all our questions and concerns.
This was my first time renting a storage unit, and ultimately decided to proceed with this location due to how easy it was to book, with my deciding factor being the team. Nicole, who is the store manager, went above and beyond to help show me around and explain how everything works. The facility is clean, safe, and convenient to access, but most importantly, the entire team is friendly and helpful. Oz has been there every time I have had to stop by thus far, always answering any and all of my questions.
Jessica was so so sweet and helpful!! She personally assisted me with everything I could possibly need & made my experience so quick and easy. I will be exclusively using Life Storage for all my storage needs in the future; the entire staff is great and the facilities are superior to any other storage place I’ve used!!
Life storage is the best! The facility is very clean and well taken care of. It’s very secure and well organized. Most important, the team is so incredibly helpful and wonderful. Nicole and her crew go above and beyond to help and they’re always there when you need them. When we moved in we were greeted with a smile and that makes all the difference. Thanks to the Life Storage team!!!!
Ive honestly been surprised at how easy storage has been with this life storage location. Its clean and very accessible, there have been no hidden fees, and most importantly, everyone Ive talked to here has been shockingly courteous and helpful, most recently Jessica. Whatever it is theyre doing here, its working.
The staff here are the most helpful I have ever encountered. Shout out to Nicole & Kia! The facility is the best storage in the city.
In 29 years being in NYC, Life Storage is THE storage company to deal with. We did business with the LIC store. Nicole was super helpful and her team are just second to none. The facility is clean, accessible, always fitted with carts and the elevators fast and spacious. The temp is always controlled on the floors so your stuff does not get damaged by elements or wide temp movements. Check it out, they always have promos. I rented a 10x7x5 and a much larger one. The loading dock and the large ramps makes it accessible with 26 trucks and thats add on. Cameras are everywhere and the staff is attentive so it is safe. one bad things is their packing tape for moving boxes. They really need to stop selling this packing tape because the glue is of very poor quality
Hadnt gone in to my unit for about 1.5-2 years. I had my lock drilled by mistake and they were holding keys the whole time for me at the office, and even remembered me immediately by name when I came in to drop a few things off finally. Great people, very accommodating, and I might prefer 24 hr access, but the arrangement is very secure and is still open to you longer than a lot of comparable storage places. Very accessible by car or truck, multiple loading bays, and minimal traffic surrounding the building makes it easy if you have a box truck. Highly recommended.
So far so good. The place is clean and very well taken care of. Jessica was great. She walked me through the whole process in a breeze. She was friendly and very accommodating. She answered all my questions and made sure I understood everything. The only thing I wished was that the upper units were covered at the top, but for the price, you cant beat it.
The customer service is amazing - Nicole is a true gem and wants to work with you so you can have the best experience possible! The building itself is clean and secure, the price point is great, convenient location, I cannot recommend this storage option enough!
Had the best experience with Nicole- highly recommend working with her and life storage long island city!Writing another review as I cant recommend Life Storage- LIC enough! The MOST accommodating and friendly staff- have loved working with both Nicole and Jessica. If youre in need of storage space, look no further! 5 Stars :)
Nicole is plain and simply the best. Incredible customer service, very nice facility and great price. Definitely would recommend to anyone in the north Brooklyn or LIC area.
Nicole is a very professional and nice person. She really helped with my heavy duty, can’t imagine today without her! 😭😭😭😭😭I’ll recommend this storage to all my friends.
Had a great experience moving in. Nicole was incredibly helpful, first patiently walking me through the process on the phone and then staying after her shift to help me get set up. Never expected that level of service at a storage company. Definitely recommending to my friends.
Nicole works at the facility is excellent and kind. My unit was extremely clean and accessible. The manager, Robert, is very quick to respond and is so helpful. I came from Chelsea mini storage(15 years)— It was enormously expensive and the staff was often rude. Moving is so stressful, so I am thankful for this team at Life storage, they make it easy.
Kia and Imani are amazing great customer service, very clean facility!
Had the best experience at the LIC Life Storage. Called about a month ahead, no units were available, but the staff continued to follow up with me to ensure me they were still trying to get me a unit. Agree with a lot of other comments - the price cant really be beat and the facility seems to be one of the nicest in the area. Super, super happy with my experience. Also, Nicole the manager is amazing.
This has got to be the best experience I’ve had with anything like this. Nicole is amazing. Actually the whole staff is awesome I just happened to work with her the most. Nicole was able to help me with everything from set up to talking me through the best units options for me. She went above and beyond so much that I actually referred other people to her and even took her suggestion on the moving company they partner with. The location is super clean And climate controlled and the staff is super reliable. Moving can be hectic in general, and adding a pandemic only makes it worse. With the help of Nicole and Al, this was a seamless experience and one that I recommend to anybody looking for their storage needs. Thanks again and I look forward to keep referring people to you guys.
My husband and I utilized this locations services for just about three years and I have to say that Nicole and Jessica really went above and beyond, during the times I needed assistance. They are both incredibly pleasant and patient women, considering the stuff Ive seen them have to deal with. We appreciated their assistance so so much.
I have dealt with plenty of storage units around the country due to the nature of my work. Working with the employees at Life Storage has been amazing! Nicole, Al, and Trish have gone above and beyond and I feel like I’m dealing with friends every time I call or email them. They are extremely helpful especially since I’m remotely dealing with the needs for the unit. They’re always are quick to offer solutions to whatever I throw at them. I truly recommend you check out this location for all of your storage needs in the NYC area.
From start to finish, I had an incredible experience with Life Storage in Long Island City. The staff there are unmatched! When Covid hit, I left NYC back to Canada. Months later my lease was up and I had to move out of my apartment. Since I wasnt there in person, I relied on Life Storage to coordinate with the movers to set up my locker unit as well as keep the keys safe until I returned to the city. They made the process so easy and were always happy to answer any questions that I had (which were a lot!). The facility is extremely clean, well cared for, and secure. When I moved out of my unit, there were rolling carts that made moving stuff to the car so much easier. There is also parking in the loading area which was a huge help as well! All and all, it was a great experience and Im positive that everyone who works with Life Storage will feel the same. Thank you everyone at Life Storage in LIC. You guys are incredible!
I cannot say enough about Life Storage in LIC - my experience here has been really incredible. After realizing I would have to make a last minute move out of my Greenpoint apartment, a girlfriend of mine introduced me to the facility she was using and the team here. I was so anxious about finding a place to store my things for a few months this winter, but felt an immediate sense of relief upon arriving.The entire team - Nicole, Daniel, Jessica, Oz and Theo - were the most welcoming, professional and supportive folks around. They walked me through all of my options in terms of size and price, and helped me find the perfect unit for a great deal.The facility is so super clean and easy to navigate. I felt my belongings would be incredibly safe yet easy to access anytime I would need to retrieve or add anything to my space.The whole process was truly seamless and really put me at ease during a super stressful time. Can’t recommend this place enough!
They’re really friendly, Nichole the manager is the best. They remember your name and are extremely polite :)
Great experience!! Nicole takes great care of her customers. Highly recommended. If anything, I wish the doors to the storage spaces were wider but minor detail.
Wonderful customer service - Nicole specifically is a pleasure to work with! Highly recommend for anyone who has storage needs. I’ve been working with them since 2018 and have had nothing but wonderful experiences.
I was skeptical all of the reviews I read online could be true, but I was pleasantly surprised when I walked into Life Storage. Nicole and Patti were so welcoming. I had been to other storage facilities in the neighborhood, but this spot has the best customer service so far. It means a lot when touring the facility that other customers were excited to say Hi to Nicole. She clearly makes connections with people. Nicole took her time to show us multiple units before we made our choice. And the facility is so clean and secure. Definitely made the right choice with this spot on our storage needs.
We came out to Queens from Brooklyn for our storage because we wanted a place that seemed clean, had good reviews and fair prices! This location had all of that and more. Nicole was our point person and she is amazing!!! So kind, helpful and funny! We had to put our whole life in storage for a bit due to the pandemic which was stressful and annoying as is but Life Storage and Nicole were a bright spot in the whole process. Everything feels clean, safe and they enforce their Covid precautions well so you don’t feel the need to worry about it (beyond normal worry, lol). Thank you thank you to Nicole!
Nicole and Patrick are very nice! Nicole is so sweet and she helps us to get the best deal and the experience was great! Beyond excellent! Highly recommend this location!!!
I had the best experience while renting my unit from Nicole and Ajai. They were both super helpful and responsive while figuring out what size unit was best for me and setting up my account. Since then, I have not had any issues with the facilities. The place is well looked after. Really a great facility and staff!
Great company and experience with Life Storage in Long Island City. Its hard to reconcile because the price is by far the best in the area and the facility is far newer and seemingly cleaner than the rest. It should be the most expensive but its the best priced. The customer service is great too. Nicole made sure my move in went very smoothly.
I absolutely adore everyone from this establishment. Every time I come in, I’m greeted in such a warm way. Nicole always asks me questions about how I’m doing and how I am enjoying my new home in BK (recently moved there). And she has such a wonderful vibe about her. Even Ajai is so incredibly sweet. I will always recommend this storage unit to anyone looking for one that is super clean and organized with the best employees. Thanks everyone for being so great!
An amazing experience with Life Storage. Manager Nicole is extremely helpful and very friendly. She is a very positive person.Nicole explained everything in details and provided very smooth and very professional service.Space itself is very clean with easy access.I would definitely reccomend only this storage.
This has been the most amazing storage experience I have ever had. The location manager Nicole is the most helpful and kindest person and has made everything seamless and smooth. If you are looking for a place to store your Items, life storage is defiantly the best choice you can make.
It is my first time as customer of a storage space. As I walked into the office in Long Island City Nicole invited me to see if the space she had available was the one I needed. And it was. She explained everything and help me out to register online. I cannot be happier to have rented a space with them, Nicole was helpful, professional and always smiling, she really made my day! The facility is very clean and dry. Easy access. Price very competitive.
Nicole And Kia are the best absolute professionalism, life storage is great.
Amazing and friendly staff! Shout out to Nicole and Pattie for their excellent customer service. They showed me several unit options and were flexible when my movers last-minute cancelled on me. I used to be in Public Storage in Woodside, Queens, and did not have nearly as smooth of a time there...Also, the facility itself is very nice. Building appears very new. It does not feel “dungeon-y” like a lot of storage unit facilities. Good lighting and security, and ample loading dock space. And the rates were very competitive!
Been storing with them over 3 years never had an issue.Nicole,kia,Patrick are amazing .
Ms. Jessica Reinoso was very professional with the articulate words she desiminated to me regarding the unit I had a question about. Her exceptional service wanted me to get the unit, but the price point and insurance information was a big disappointment and a huge let down. Without the amazing experience with Ms. Reinoso I would’ve walked away from the establishment.
This is by far the best storage facility in NYC , best prices and phenomenal customer service , Nicole , Patrick and Jessica took excellent care of me ! Would definitely recommend to anyone who needs good storage and excellent customer service .
I was welcomed by two professional charming young ladies namely Nicole and Jessica with heart warming customer service as it relates to the details of life storage facility. Their eagerness to help and assist was really admirable. Thank You For Your Time and Kind Service...NASH
This is a great location. Facility is clean. Store mgr Nicole Mason is fantastic. Very patient and nice, always takes the time to answer any of our questions, took us to see multiple units to get us one that fit our stuff. Ive seen her with other customers and shes the same. All personnel weve met with have been pleasant to deal with. Def recommend if you need to get extra storage.
Nicole and Jessica are outstanding, responsive, proactive and take initiatives quite often to make our experience better.. they represent the best we could ask for in service and leadership. This is what makes people stay with a provider. They turned a frustrating subpar experience into a satisfying space improvement. A few years ago we outgrew our offices and moving off of a project mobilization needed to make quick decision chosing a different kind if space A wharehouse space that was conditioned, safe and could fit the more industrial gear that we dont bring to the office. We chose lifestorage as their biggest unit could accommodate our inventory and equipment and the location was proximal to all boroughs and future work. Our unit was the largest on site and we needed the space so we dealt with the issues that came with being under the highway- soot, dust etc. When it came time to reorganize we were frustrated with the soot that we constantly had to clean off of our boxes and equipment. Our inventory is sealed but our tools and gear are exposed to what circulates from the highway and we work with sensitive equipment that needs a conditioned space.Instead of letting us leave, Jessica stepped in and expressed understanding for what we were dissapointed with and she began taking steps immediately to offer us a better space almost as big and with more overhead protection. Her attitude could not have been better. As contractors we understand issues may arise, but how they are dealt with is often the sentiment we all remember. Our issue was dealt with, with compassion, initiative, fast acting strategy and overall achieved effective improvement.Our space is more functional than ever and we can maintain a greatly improved air quality since we made the move.I am supremely impressed with the professionalism, positive attitude and consistent effort to initiate more satisfaction in our experience with the team and the location.Whomever chose these leaders did an excellent service to this organization and its clients.
Nicole is awesome! She was very helpful from the beginning to rent the storage and moving out. Storage is very clean!
This place was awesome and Nicole was seriously the best! She was so friendly and helpful as soon as we got there. She was very thorough and ensured we were set up for success. The space itself we are renting is clean and well kept. Highly recommend!
This place is a GEM. Not just because of the clean and well-maintained facilities as everyone else mentions, but because of Nicole really going above and beyond in helping me out. She kindly and patiently answered all my questions. The whole process was seamless, and I cant thank her enough for making life a little easier. All the employees I interacted with were professional and helpful as well. Highly, HIGHLY recommend!
Had to switch accounts and payment methods and the manager Nicole was AWESOME and super helpful!! Had to do this remotely and had some issues signing into account. She was able to walk through everything and make it happen. Great customer service and pleasure to talk to! Would highly recommend!
I didnt know moving into a storage could be so magical. Nicole greeted me with so much warmth and kindness, like I was walking into my sisters home. The process was smooth, informative, she gave me several options to find the best fit for what I needed, rather than trying to up-sell. Bravo. Highly recommend!
The Long Island City Life Storage is the best storage facility I have used. Very clean, longer access hours, and the customer service was outstanding. Thank you Jessica for all your help.
This is the best storage facility there is. Nicole is the one that makes this place special. She is literally the best, and very helpful. She is a people person and has great work ethics. And not to mention this place is spotless and I’m sure Nicole makes sure everything gets done here. The best management I’ve seen
Nicole is the best Manager. Shes always smiling and very helpful. Shes very helpful and answers all the questions you have. She makes sure you leave happy. I love her personality. SHES THE BEST.
I just got my unit this week. Showed up unannounced for a site visit and Nicole was amazing! Made small talk about kids and showed me 5 or so units. Made a reservation online but because of my kids was not able to keep it. She called me to tell there was a new promotion that would save me more money. I finally went to get my unit and Dee was amazing! Nicole was not in but he was super helpful and even helped me carry the double stroller in since the ramp was on the other side. Great customer service. Prices seem great compared to other places in the area. Even if I found a cheaper place I would think twice because of the service I have received so far.
This place is like many other storage facilities, clean and secure, but the employees make the difference. I had an issue with my reservation and corporate couldnt help, but Nicole and AJ stepped in to make things right. They were extremely courteous and attentive. Listening to the problem, they knew how to handle it and provided excellent customer service. Fast forward months later and they remain to be friendly and professional. Always asking how I am and if I need anything. If you need storage and are looking for great folks to help you out, come see them here.
Wonderful experience! Nicole and Jessica are really nice person. They explained everything clearly. Best storage they I have had
What a clean, easy to use facility. The workers Jessica and Daniel were extremely helpful when register for the locker, then having to switch lockers, then having to try to fit something into the locker! Great service and easy access make this a wonderful place to store anything!
I have been with Life storage for the past two years. The facility is fantastic. Security and lighting is great. Easy access from Manhattan, Brooklyn and Queens. A special shout out to Mary who has been with me the last two years. She is a great asset for Life Storage. Another special shout out to Nicole the new manager since January. She is doing a fantastic job. I am moving out of state so a farewell to life storage. Thank you.
One of the best ExperienceMy husband and I were surprised by the warmth by the welcoming of AJ. He did a fantastic job explaining the site and facility (we can tell he took pride). The whole booking was quite smooth. Nichole was extremely kind and helpful during the move-in, she helped by providing extra carts and help. You guys deserve to be the highest occupancy rate among your company and the area. Highly recommend!
Nicole the Manager was amazing!! She was lovely to work with and so supportive and nice!! More companies could use professional, courteous staff, the kind that Nicole exemplified! It was great meeting her and looking forward to working with her in the future!
Nicole and her team are all amazing and very kind and caring! They make sure that you know youre being taken care of and the facility is also very clean and everything is maintained very well. This is my first storage experience and Im more than happy with it!
Today I went for my in person interview and met with Nicole and Albert. I must say these two are passionate about their work and they are highly knowledge in this business. It was also apparent that this job will keep you on your toes and everyone that was onboard today, Trish and Jessica were always kept busy. I look forward to my second interview with Rob and I hope I can work for such a well regarded business.
Great space, climate controlled, clean, and well cared for. The staff is great, particularly Sharisse who took care of us and 3 other clients by herself despite having to stay after her shift. Incredible service, they are lucky to have her working there.On my second visit, Nicole was also very friendly and informative.Definitely recommend this storage place!
This place is great, they always take care of shipments and notify immediately upon deliveries. Nicole is the best, she’s always greeting everyone with a warm welcome and has gone out of her way multiple times to help. The staff always brightens my boring inventory/audit days!
This place is the best storage facility! Super clean and secure. Nicole and Jessica are the sweetest staff members and provide such great service and energy. 10/10 recommend!
The facilities are top notch, clean, and have great security. The team was great, too! AJ helped me get started, and he went through everything in detail with me to make sure that I got the best deal. Nicole gave me a tour of the facilities, and brightened up my day with her shining personality. While I interacted with Sherifa the least, as she was helping another customer, I could tell her humor and team spirit were redeeming qualities. Meeting the team and the excellent facilities made me feel great about leaving my belongings in the hands of such a great company! I will definitely continue to use LifeStorage and recommend to my friends!