Life Storage - Long Island City in Long Island City

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Phone: +1 347-642-6600
Related: best movers nyc 
Opening hours
  • Monday:9:30AM–6PM
  • Tuesday:9:30AM–6PM
  • Wednesday:9:30AM–6PM
  • Thursday:9:30AM–6PM
  • Friday:9:30AM–6PM
  • Saturday:8:30AM–5PM
  • Sunday:12–4PM
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Total reviews rating 4.9

199 Reviews for Life Storage - Long Island City 2023:

Review №1


I couldnt be happier with how easy and pleasant the whole process was. We were able to take advantage of an excellent promotional deal, which made the whole thing very affordable, and every single person I dealt with -- Cameron at the general company phone number; and Nicole the manager and Kia her colleague at the storage facility itself -- was beyond pleasant, helpful, courteous, and thorough. On the day we moved our things in, Nicole was exceptional at helping us get to our unit, and in going over every bit of information we might need with regards to insurance, security, accessibility, etc. The place itself was very clean, well-lit and easy to navigate, with carts of different sizes available for our use. All in all, Im really relieved and happy with how things went. Thanks so much everyone, especially Nicole!

Review №2


I arrived 5 minutes before closing and Nicole, the manager, was more than happy to welcome me into the facility and sign me up as a new customer. Her kindness, professionalism and willingness to explain every practical and useful detail to me as a new client was just incredible. Her service goes beyond customer service and just shows what a great human being she is. The second day I came back, she introduced me to her coworker, Kia, who was just as kind and caring. The facility is super clean, accessible and everything you would want in a self-storage facility. I came to just store my goods and in the end left with a great experience. Dear Management, Nicole and Kia are extremely resourceful and deserve a promotion.

Review №3


It is weird to be so excited about a storage unit, but I really love life storage!The facility is so clean, well run, safe, and easy to use.The people who work there, Kia, Nicole, and Patrick, are so friendly and helpful.I think they set the tone for all of us - every client that I’ve encountered at the storage unit has been friendly and helpful - the vibes are so good. Not at all what I’d ever expect from any storage unit, and especially in NYC where errands are usually an inconvenient hustle.It’s honestly a joy going in and out of this life storage. I recommend it to everyone.

Review №4


First time using a storage facility and this place blew my expectations away. I always thought storage units were dirty and not staffed. This location is clean, well maintained and convenient.The store manager Nicole Mason blew us away. She carefully walked us through the unit we had rented and even showed us other units that were available if we were interested. Going through the contract she explained things thoroughly to make sure we were not surprised of any charges. She even went above and beyond to help us move a couple of items to our storage unit. I would give this place 6 stars if I could.

Review №5


Absolutely love this place, unit, and the entire staff here! Nicole and Kia are so welcoming, friendly, and understanding! Even though I moved into my unit 3 years ago, Nicole made my move-in such a breeze, I still remember it like it was yesterday. Her level of professionalism and on-going customer service skills are unmatched!!!

Review №6


Great value! Rooms are spacious and clean. Super easy to pick a space online, quickly received a follow-up from staff to arrange a time to move in, and manager Nicole is so friendly, gave a great tour of the facility and made the paperwork a breeze to finish up. Highly recommended

Review №7


I came in today looking for a storage unit for my business and I was very happy with the customer service that I received from Catherine Hall. She was incredibly knowledgeable, understanding, and held her self to a great standard. She is a valuable asset to the storage facility and I can see why people would continue storing here and that is because of this amazing employee you have. Catherine thank you for helping me out today and for providing a high level of customer service!!

Review №8


Simply incredible! Ive been a customer of this Life Storage location for over a year, and I truly couldnt be happier. From the day I inquired about a unit, theyve exceeded my expectations again and again. Not only is the facility clean and well maintained, but the customer service is out of this world! The staff here really cares about their customers. Nicole, the store manager, is simply amazing - shes kind, friendly, professional, and truly goes the extra mile. Whenever I needed help or had a question, I felt like I was in the best of hands. I wholeheartedly recommend them!

Review №9


Phenomenal service, excellent treatment. Kia Benjamin the storage personnel who helped us (me and my partner) every step of the way was incredible. So kind and reassuring. We have a sticky moving situation but she made the process so easy and we appreciate her and all that she does. So accommodating and overall the whole storage unit and the price and customer service was pleasant. We are and will be faithful clients to LifeStorage.

Review №10


The crew at this facility is amazing. I made an online reservation for a storage unit and when I got there, everything was throughly explained to me. Moving out was so easy and quick, no hassle.The only thing that bothered me was that I had to buy a specific cylinder lock on-site as the door handle on my unit did not support shackle locks.Still, 5 stars for the team at the facility, truly caring people!