Little Caesars Pizza in Albany
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Albany, Albany County, New York, US
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Site: https://littlecaesars.com/en-us/...
- Monday:11AM–9PM
- Tuesday:11AM–9PM
- Wednesday:11AM–9PM
- Thursday:11AM–9PM
- Friday:11AM–9:30PM
- Saturday:11AM–9:30PM
- Sunday:11AM–9PM
Little Caesars Pizza in other cities:
They have a special offered that between 4pm to 8pm you can buy a ready made small pizza consisting of 1/2 cheese & basil sticks and 1/2 pepperoni pizza. We bought one and the bottom was so hard that we scrapped the topping off because you could not chew the bottom. Will not recommend this.
I have had the worst customer service at the Albany Little Caesars location. Every time I order, it takes over an hour to have delivered when their website says it will take 29-39 minutes for delivery. Then, when I do finally get my order, its incorrect. I never receive my two liter, never have my sauces, and when they do bring sauces, they are wrong or arent all in the bag. The pizza and bread sticks are awful. They are over cooked, and dry. I try to call the store, no one picks up. The one time I had someone pick up, after trying two times, they had the worst customer service. I was told oh, we will credit you for next time I called the next time and they say whoever I spoke to doesnt work here anymore and they cant offer me that discount. I understand that the employees dont care about their job, but can the owner at least hire people who know how to do their job and maybe somewhat care? I have dealt with this time and time again, hoping this would change because when the food is fresh, its really good. I go to the Troy location now even though its farther away and I have ZERO issues with the Troy location. If you want little Caesars pizza, go to the Troy location, or wait for a new store to open because this one sucks.
I actually like the stuffed crust pizza, however on June 27the I ordered online for delivery, and was supposed to have delivery by 7:45pm. I receive a text at 8:05pm stating that the order was cancelled because the location was closed. Im fine with everything up until this point, however Ive already paid for the food and delivery. I wait a couple of days thinking that my account would automatically be refunded. It was not, I called the store the guy was very helpful but couldnt refund me. He called his boss who was supposed to call me back and refund me. I never received a call, so on Tuesday July 13th I went into the location and spoke with the same gentlemen that called his boss again. This time the boss was supposed to be there Thursday the 15th and issue the refund. I even offered for them to give me my order if not the refund. Now here I am writing this review on July 19th almost a month into it and no refund. So Lil Ceasers has cheated me out of $27.81 for an order that they never provided and I am even unable to contact customer service because the line never rings. I am extremely frustrated at how I am being treated as a Customer, and I work for my money just like everyone else. The money on question shouldve been refunded when they couldnt provide the service.
One star because I got my food at some point.I placed an order online at X:15 online for X:45. Arrive on time, took them until Y:15 to get it together and to me. Order was wrong (stuffed crust was regular), and some parts barely edible (cheesy bread was stale and doughy).Arrival had one person slowly boxing pizzas, one person slowly making pizzas, and someone in the far back. After 10 minutes or so, the manager type moved forward to actually take charge and orders started moving. Even then, there were newcomers waiting 5-10 minutes before their orders were even taken.20min after I leave, I get the email that my food is ready.
Great pizza for great price.but poor customer service. Went there yesterday to order as usual around 1:30 p.m. the door was locked so I asked if they were open the big light skin Freckle face guy said no we are closed and laughed as I walked away so a Caucasian kid came out chased after me and asked me to come back that they were open that guy needs to learn his customer service this is not a playground this is a place of business
Staff didnt know how combo deals worked. Got the pepperoni cheeser combo and a separate order of breadsticks and they said that it was just the one order. Said thats how it is. Food is good for the price and speed but if you want good pizza there are 35 better options in the area
No one EVER answers the phone. You CANNOT order online at this location. There is NEVER hot n ready available. And once you place an order for 1 single pizza it takes a out 45inutes. DO BETTER! Also, one of the employees is rude to the customers and other staff. Very unprofessional
Ordered online last night. Paid online.Got to the store and doors were locked.I knocked on the door and they yelled we are closed. I tried to ask about getting my money back and they would not talk to me. Just ignored that I was there.Tried to call and they would not answer. A simple sorry we are not making your order call in the morning for a refund would have nice.
If Little Caesars Pizza ever realizes that they have the Best pizza crust in the business, there all in trouble. However, there pizza places are run like, WHO cares. Everyone on there cells, no human contact. Ya dont believe me, go to Albany NY location during rush hour, order a pizza, and watch how great your experience is....Its sad actually, since theyve got the best pizza crust, and cheese in the business... Hope they fix the employee issue, its Paramount....
The only thing good about this place is the prices. But I’m giving it a bad review because the people who work there are a joke. They don’t take pride in their job. When you go up there to order your food, they make you feel unwelcome, don’t greet you and they act like you were inconveniencing them. Uhm...hello? I think they forgot that it’s MY money that supports THEIR paychecks. And then when we ordered our food online we waited the 15 minutes it said it would take. We even showed up a little bit late about 20 mins total and they never bothered to check the computer for the orders so they didn’t even have our food ready. Had to wait another 20 minuets. Next time I’ll just choose Pizza Hut in this area.
I came to this store at exactly 8:23 and i got my mask ready and i went to the door and a lady said to me we are closed. Then i went back to my car and checked the schedule and it said 9:00. So i started calling them and they purposely denied my calls. Dont spend your money here.
The prices are good. Service sucks. Employees are extra rude each time. And I will never eat here again. Last time I ate pizza from here I got so sick. Very sick. Throwing up, diarrhea for hours. The pizza had a musty taste. I don’t know if it was the cheese or the dough but never again
Had to place an online order because the staff is very slow. Arrived to find my order not ready so I had to wait in the long line anyway. Gave me a disgusting burnt pizza. What happen to this place? 2 women used to run it perfectly fine. Now there is also 4 or more people. Nothing is ready. Staff is rude and management is always on the phone .
Overall it was good. Food was great staff was friendly. Only problem I had was I ordered online and was told my food would be ready at a certain time I get there and it wasnt even started I waited almost 45 minutes for it to be done because they forgot about my order. Maybe it will be different next time Id love to give 5 stars but that one thing is stopping me from doing so
Need to do orders the right way. Take the customers orders and fill them in order. Not give someone who walks in after their order while you have 4 or 5 customers waiting. Thats the reason i stopped being a customer before. Now back to other pizza places. Horrible customer service
My aunt and I got a couple pizzas for our family from here, and the pizza was doughy and turned into a literal ball, I requested no cheese on my pizza (simple request) and received attitude from the lady making my pizza “who even orders pizza with no cheese?” Me lmao. At least the lady who appeared to be the manager was kind and helped us, but I won’t be returning to this establishment. Unnecessarily rude.
They have good pizza and breadsticks. The last time i went here, The cashier was friendly and courteous to me. I like that they have many different food items to choose from. My favorite pizza is their deep deep dish pizza with breadsticks and marinara sauce. I like that you can order online and pick up your food whenever you want, instead of waiting in line to order.
Took FOREVER! Manager on the phone and computer while the counter fills up with people. Incompetent girl at register and slow-moving girl in the back. Ridiculous! Literally took about 30 mins for our hot and ready pizzas. And this trip was a return trip to replace burned and uncut pizza from the previous trip that also took 30 minutes! Worst one ever!
The service at the central avenue location is absolutely terrible, there are never enough employees to keep up with demand. Little Ceasers advertises hot fresh pizza ready to go but that is never the case anytime Ive ever gone in. Its really not the employees fault at all its management who is half-azzed.
Place really went down hill recently, I used to really like this place. place closes at 9 oclock I went there at 8 and couldnt get cheesebread because they didnt feel like making any. The time before that I went to get my a Italian cheese bread And it was burnt and disappointing looking. This used to be my favorite place to go to SMH.
Corperate needs to intervene in the way this store presents the little caesars name. The employees are more concerned with talking to friends outside than doing their job. I ordered online but when I got here the rude cashier said it would be another 10 minutes. What is the point of ordering ahead just to wait in a room of unprofessional employees? Food is good but how anyone can say the service is great here is a joke. Worst service Ive ever seen, extremely rude and the cashier didnt even look up to greet me as a customer.
There was only one person on the staff that was semi-friendly, everyone else just seemed like we were bothering them. The staff was extremely disorganized and the food took an absurd amount of time. Once we got the stuffed crust home it was a half-cooked doughy mess. I was sick for 3 days after eating the food and I will never again set foot in the Little Caesars on Central Ave in Albany, NY. The only reason I even gave 2 stars is because how much I like Little Caesars pizza when its fully cooked.
I don’t really understand why your motto would be hot and ready when nothing is ever ready. I walk in today to get a pizza and I asked for several ones all of which were not available so then I ask what is available and the cashier blatantly says nothing although I see boxes in the holder. I ask isn’t ur motto hot and ready, he responds with yeah but it only takes 5 minutes... that’s not really the point! The point is that nothing was available for the customers. He was dragging his feet wouldn’t even look or ask the back how long more pizzas are coming out and simply didn’t even care. If I wanted to wait 10 minutes for a pizza because no pizza is going to be cooked In 5 mins I would go somewhere else, the point of little Cesar’s is that it’s ready... very very disappointing, someone needs to do something about this.
I probably grabbed pizza from here about 25 times Ive only ever had to wait for a pizza twice and it was less than 5 minutes. (It was dinner hours 4-7 my fault, never waited at lunch, ever)This is the home of the hot and ready $5 Pizza this is why people come here. And they do it very well most of the time.if you want to come in here and order some crazy special Pizza its going to take a while and youre going to wait for it I hope you know that. Little Caesars is pumping out pepperoni and cheese pizzas at the oven every two minutes for their customers that come in and grab hot and ready pizzas! Thats their whole mission statement.Ive never had an issue walking into any Little Caesars anywhere and not having a pizza available within moments except for one time in Lake George 10 minutes before close and how can I blame them?The reason its 4* not 5*. Obviously they are rushing and sometimes dont make them look as neat as they could or cut them all the way through, but thats life.
This Little Caesars location is always disappointing. If someone answers the phone for a phone-in order, it will probably be ready when you get there. Dont expect to find much hot and ready on a Friday or Saturday evening. Youll be waiting in line with a bunch of other people.
The food is good for the price but the service is always the absolute worst! It doesnt matter who is working the food takes 40 min to be ready and they always screw up the orders and never get you what you really want! ..... other locations dont have this problem but this one needs an overhaul!
The one on Central Ave near Westgate plaza is the worst!!!.. Employees are not friendly and the One time I have been there staff are on their phones, texting, talking and or face timing.( while waiting on customers).. Horrible customer service!!!!.. Front lobby is dirty with debris Which makes me think how the back looks as far as being clean...Will never go there again.
There where 2 workers one was super busy making pizzas and the other was waiting on customers and nothing was ready and I seen the girl at counter box cheesy bread and almost drop it and catch it with her dirty work shirt then give it to the customer also she was very rude and cursing
It was the worst time I had at that Little Caesars pizza I was their for twenty minutes which I stood their I go up to the counter the manager that was on comes up to the says she doesnt remember me I said okay can I please have the pepperoni pizza I ordered she walks away no apology says to the crew member can u through a pep in, customers coming in and going the pizza comes through I ask can u please get that pepperoni pizza that just came through no one went to get it the manager comes out to the counter because someone else walked in she takes their order goes in the back and says to the crew member u dont see that pepperoni pizza I said I asked him to get it and I got no response 50 minutes later I was finally handed my pizza real rude I very much understand she was busy but I think she could been respectful
Walked in and had to wait for a person to come out front and then had order taken then she walked away and put food in as two others sat in back talking and then when I got my food the Pizza was burned and did not taste good at all and it looked like she just threw it together.
Worst employees and why have a sign that says hot and ready when theres nothing ever hot and ready that Little Caesars should be shut down or they need to fire everybody and hire people thats actually willing to work with a better attitude worst experience Ive had at a pizza place ever
Total reviews rating 3.7
199 Reviews for Little Caesars Pizza 2023:
Review №1
2022-03-01It is awesome cooked but previously frozen pizza. It is bargain priced. My kids love it. It so quick and easy. As an adult, it will never be the same as a pie from a real pizzeria, a from scratch pizza. Parking lot at this location is kinda funky, but the staff is polite, friendly and efficient.
Review №2
2022-02-07First time trying this location. Front counter staffer was a gentleman and kitchen staff seemed on target making the food efficiently. Overall the food was good foe the price. For this type of genre Id say they are a solid 9/10.
Review №3
2022-04-05I used the app to order a pizza. Waited 45 minutes in their parking lot for them to tell me they still didnt put the food in. I asked for a refund, then they gave ME an attitude about it. I understand if youre short staffed & busy but dont keep telling a customer 10 more minutes when youre going to make them wait almost an hour. I live an hour away as it is!😡
Review №4
2022-04-01New Management cares about there staff, and Customers. The quality of the Food is way better at this location, versus all there other locations i have been to. I highly recommend this location.
Review №5
2022-04-23Amazing food, they dont greet people tho, I walked in and he didnt say Welcome to Little Ceasars he just said what are you getting
Review №6
2022-05-09Excellent pizza & specials! Take out only I believe. No seating. Delivery I think. Call to check!
Review №7
2022-05-26Terrible dried up pizza. Must have been from the previous day. Definitely not fresh.
Review №8
2022-02-27The employees were pretty nice Id say for some of the people they had to deal with going in there. They need another person or 2 working during the busy times
Review №9
2022-05-28Service is excellent, staff is Great, pizza amazing for the taste and price. They went above and beyond for me... Thank you
Review №10
2021-02-17Drove 25 mins to get some ICB and bread sticks. Italian cheese bread was burnt and stale. It was probably old and they put it in the oven again before we picked it up. The bread sticks were all baked together.