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LL Flooring (Lumber Liquidators) in Brooklyn
Categories
Location on the map
Brooklyn, Kings County, New York, US
Payments
Phone: +1 347-756-4215
Site: https://www.llflooring.com/store...
Site: https://www.llflooring.com/store...
Opening hours
- Monday:8AM–6PM
- Tuesday:8AM–6PM
- Wednesday:8AM–6PM
- Thursday:8AM–6PM
- Friday:8AM–6PM
- Saturday:10AM–5PM
- Sunday:11AM–5PM
LL Flooring (Lumber Liquidators) in other cities:
Comments (49)
This store is amazing the manager Travis remembered me from months ago and went above and beyond to find me what I needed even though he did not have it in his store. I wish LL would have him do the the training for the rest of their stores.
Not difficult to find,put in the address on your map finder and your on your way.Street its on is usually not that congested.Parking might be a little difficult,but when I park usually someone is in the car.Staff is helpful and the place is not that busy when I go.They have a nice collection of flooring available,and if they have in stock at the back,your in luck and will drive off that same day with your order.I give it a thumbs up, whenever I need flooring supplies I go there.
I bought floor week ago. Staff was helpful and delivery was scheduled in a week. The delivery truck arrived on time and unloaded everything very fast . I Also contacted customer service night before delivery and received good service over the phone.
Really nice people and the best of import pricing. Really happy with everything I have bought here and almost alarmed by how much better than other places big box and lumber yard they are on a cost basis.
The people here act like they own the place! Most employees try to please the boss. Sucessful employers try hard to please their customers and the guys at this Lumber Liquidators location are like owners! Helpful and very knowledgeable. The new management here is the answer to an earlier negative review and you would do well to check them out.
Beautiful place all the sale person very knowledgeable
The prices there is unbeatable. Staffs are knowledgeable albeit busy during late evenings. The closeouts are really sweet, but only in limited availability. They also recently closed the LL tiles division which had some tiles more than 70% off retail prices. Highly recommended to check it out if youre interested in renovating.
Great. Drive from CT to get flooring they were holding for us. Made it as easy as It could be. Great customer service and clean store.
Stay clear of this location! I spent close to $5,000 on floor and materials once the credit card was swiped the terrible customer service started. They are unprofessional, disorganized and rude at this location. I was offered free shipping then they changed their mind the day of delivery and tried to charge me! I had to call customer service to get my floors delivered has they held them hostage. The sold me the most expensive underlayment for the floors, which I found out later from my contractor, was not even useable with the floors they sold me. They then gave me the run around for 2 weeks to return the underlayment—offering me a store credit! What the hell am I supposed to do with a $400 store credit for a store I would NEVER SHOP AT AGAIN!?!?! Don’t do it…just walk away. Go somewhere else. What a headache! What a terrible experience!!!!
The experience with the staff, Fransisco, Al, Dean have been amazing. Extremely professional, knowledgeable and patient for those undecided customers who want the best floors for their new home. Thank you guys for all your help. You guys ROCK!!!
Warning: extra charges and fees that can not be explained may appear on your account and no one will be able to understand what they are for or have authority to remove them.I placed an order on the lumber liquidators website for in store pick up in Brooklyn. After I was charged I was informed that I could not pick up the product in the Brooklyn store. I would be charged $121 for shipping. Every time they tried to processes the shipping the charge would change to $185 and they could not figure out why. I spent hours on the phone with the brooklyn store and the corporate offices. I was told I would be called back and everything would be sorted out but I was not. I repeatedly tried to call an no one answered. If I had realized that I would be spending 5 hours on the phone to not be over charged $185 I would have purchased my product at Lowes. I did not have a positive experience with my order.
Great customer service as always. I enjoy doing business here.
Shakim and Tyrone were very helpful and answered every question I had(and I had a lot of questions).I am DIY’ing my floor installation and I was a little confused as to type of flooring to use and hardness factors etc. Homedepot and Lowe’s had plenty of merchandise but were a ghost town in terms of customer service. I would recommend this location to anyone
The gentleman who attended wife and I,Francisco Montalvo, was knowledgeable, informative and pleasant. He answered all our questions and gave us the information we needed to make a decision. There were a lot of beautiful choices to look at. We ended up getting a floor we are happy with. If your looking for new floors I highly recommend Lumber Liquidators on 12th Street, Brooklyn.
Very friendly staff....I bought 1 extra box of hardwood and they were helpful in doing a return....the material was off my truck before i was dont with the return
Good Customer service
Customer service was nice. Very informative, helpful and respectful. Look out for Francisco, hes amazing.
Gteat staff. Extremely helpful. It took all of 10min to complete my transaction
Well worth visiting. Prices are competitive and the staff is knowledgeable (unlike many home improvement stores).
The store is nice, but not a big selection for a modern home.
Great service
Very professional, excellent customer service
VERY helpful staff. FAST AND EFFICIENT DELIVERY.
Great staff, short selection of flooring though
Awesome staff!Thank you Travis for going above and beyond!
LL is the leader in good priced quality flooring.
Small store, helpful staff.
Great place to buy wood or supplies for ya floors
As a GC, I use the place regularly
Order on line, stuff was ready and good to go
Knowledgeable staff and very patient
Ill say great.
Very good wood products..
Good sales randomly.
Great display of options!
Great customer service
My husband favorite place
Horrible job
Parking on the street
Total reviews rating 4.3
49 Reviews for LL Flooring (Lumber Liquidators) 2023:
Review №1
2022-08-15Recently purchased oak wood floors for my new home, and the crew here in Brooklyn is fantastic. Yani helped me pick the floors, Dave helped us with all the little details and tips and tricks, Travis was amazing - he handled the orders and loaded the cases of floors straight to my van. Another gentlemen helped us understand the staple sizes. Everyone here is easy to speak to and the team is wonderful, I highly recommend you purchase from here. They are a hidden gem in Red Hook! Thank you again to Yani, Dave, and Travis for taking care of us 👌🏽
Review №2
2022-08-17Great customer service very professional attentive and patient. I love my floors and steps. My color was a special order so it took longer than expected and even though we ran into a problem with the steps, the problem was fixed. My floors and steps look awesome. I get compliments all the time. I had a bad experience with another company before working with LLF and the company had to refund me my money back. So I was quite nervous about this new project. The team at Lumber Liquidators on 64 12th street in Brooklyn were absolutely excellent. Ms. Yanni, Mr. Travis, Mr. Don, Ms. Shalonda, and Mr. Holger. Thank you so much for your patience and always answering my questions. Travis you are truly a great team leader. No matter how busy you were you always answered my questions, concerns and made sure the work was completed. I highly recommend Lumber Liquidators Flooring and this location. Great job. (FROM TANYA D.)
Review №3
2022-04-21Great experience. Bought unfinished hardwood but it was an issue with my contractor. No prob. Exchanged it for prefinished product. Manager suggested I take a piece home to see if it’s what I really wanted. nope! Too soft. Swapped it for something else. No prob. Got the wrong fasteners. Swapped that. No prob. Renovations are a damn hassle and it was nice to work with someone with the patience and accommodation that I received here. Thank you Travis
Review №4
2022-08-14Great customer service and attention to detail. Donald was informative and very patient. He provided some excellent education to me and my client. This was an excellent visit.
Review №5
2022-09-11Their service was super! I spent 5 minutes and then all materials that I ordered was loaded in my truck right away. Thank you all!
Review №6
2022-04-16Customer Service is spectacular. I couldve stayed all day there if I could. As soon as I walked in I was greeted by Shalonda. Shes so friendly and an excellent listener, she helped me decide on which vinyl planks and additional items should be purchased for my kitchen install. Felt like I was talking to an old friend. I have been coming to this store for 11 years and people like Shalonda will keep me coming back. They have a great variety of floors and can order whatever you need that is not currently in stock. If youre on the fence about visiting for all your floor needs, look no further, this is the place to be.
Review №7
2022-04-05Sadly there is no 0 stars or even negative stars to give to this business, I walked in today looking for 410 SQF of solid wood there were 3 people setting by the desk doing nothing, and yet I didn’t hear a word not welcome not how are you, nothing. When I dared to ask questions about quantity and type of wood I was met with the nasty attitude from the young lady who was there, yet I didn’t get an answer for my question I walked out to next door store. They should put a sign on the store door says customers aren’t welcome here.
Review №8
2022-03-18Travis the manager helped me pick put a beautiful hardwood floor. The guy is super knowledgeable of and nice at the same time. Doesnt rush you in any way. Definitely recommend this store.Adeel
Review №9
2022-08-02Even though the Brooklyn store got my order wrong and had to exchange it by emailing pictures of proof that it was their mistake, the staff was extremely friendly especially in the staten Island store and everything was fixed the next day
Review №10
2021-10-22Very professional service, great selection. Polite, knowledgeable, fast. Many many items are in stock, so you don’t have to wait weeks for your order. We were looking for engendered floor this summer, we thought it’s impossible to find anything up until we came to this store.