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Phone: +1 212-758-8877
Site: https://us.louisvuitton.com/eng-...
Opening hours
  • Monday:10AM–8PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:11AM–7PM
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Total reviews rating 4.4

199 Reviews for Louis Vuitton 2023:

Review №1

2022-04-19

For a weekend the wait to be helped wasnt long. It was about a 45 minute wait, I was asked for my phone number and I received a text when the attendant was almost ready for me. The store is a stones throw away from Central Park so you can easily take a small stroll. The salesperson was very helpful in helping me get exactly what I needed,showed me plenty of options and after the purchase, gave me cleaning instructions and what to do if the product were to ever be damaged. Great experience.

Review №2

2022-01-18

Excellent service. I asked for support on Sunday, the salesman helped me choose a mini bag (I dont know fashion), my wife was very happy. Thanks

Review №3

2022-07-25

I just wrote a review for the Dior close to this store (it wasnt a good review) and it made me remember how lovely my experience with this store was. Me and my sister came in to ask what the most expensive item was as we spent the day doing so at multiple stores. The worker we talked to was by far the most incredible and kind person we met that day and I think about him often. He told us what the most expensive item was and its history along with some cool people hes met on the job and their items history as well. Im only 16 and I personally couldnt afford anything there but if I had just the right amount of money to buy something that man would have sold me on it with his amazing service. Great store!

Review №4

2022-04-01

Fifth Ave at Fifty Seventh Street, NYCThe Iconic French Shop Women’s And Mens Collections. Luxury Quality Shop Iconic & New Collections.

Review №5

2022-06-03

I purchased a pair of LV Trainers online, and when I tried them on at home I realized that I had definitely ordered the wrong size. I went to the boutique to exchange them for a smaller size, I was helped by Andre, super nice and friendly guy. Exchanging a pair of sneakers for a different size couldn’t have been easier. I got the right size for my trainers and walked out of there completely satisfied with the level of professionalism and the customer service treatment I received from everyone at the store. I will for sure go back to purchase more items. Thank you!

Review №6

2022-06-27

What a disappointing experience at this store! For a luxury brand I expected so much more! The salesperson seemed as if he didn’t want to bother with us, as if asking him to show us a bag was too much trouble for him. He was not knowledgeable about the bags either. I have felt more attended to with salespeople way more knowledgeable at lower end (i.e. less expensive) brand stores. LV… you need to train your salespeople better if you expect someone to want to buy a $2-6k bag and should always make customers feel welcomed in your store. For high end luxury, you should make your customers feel more appreciated!

Review №7

2022-03-30

I was kicked out because I had no intention of buying anything that day.I was not allowed to look (as with any normal shopping, and dont talk to me about a luxury boutique, I was perfectly able to look and move around as I wanted at Gucci).The saleswoman was pushy, rude and looked down on me when she realized I had no intention of buying anything directly.They are snobs and intolerant...I am nevertheless clean on me, well dressed, respectful and I have perfectly the means to buy their products...Disapointed.

Review №8

2022-06-14

On 6/12/22 at around 3:30pm I entered the store to purchase a pair of 1.1 Million sunglasses. The store associate was much less friendly than the usual experience I get at the Charlotte, NC location. When we went to wrap up the purchase she asked if I would be interested in ready to wear. I said I was not and she made a comment asking if I only purchased small accessories. I took this as a fairly insulting comment as it seemed she was implying I only was there to make small purchases. After I made the purchase I went back to where I was staying and tried them on and realized they weren’t going to be the best fit for me.The very next day I went back to the store with all original packaging and receipt. I was assigned a store associate who then unboxed the sunglasses and took a look at them. She then called over what seemed to be a store manager to take a look at them. She was not friendly in the slightest and did not introduce herself. She seemed annoyed I was attempting a return and asked why I didn’t like them. I explained my reasoning and she immediately said they had smudges on the frame. Her and the previous associate had handled them more than I had between them two alone. She did not mention any scratching, nicks, or damage, only smudging. I explained that I had not had the chance to really wear them as it was cloudy the day I purchased them. She then quickly snapped back at me that the sun did indeed come out later in the day. She then proceeded to explain to me that it doesn’t matter the weather, people wear their sunglasses any time. This response was completely unacceptable. I couldn’t believe that she was actually arguing with me over the weather. She essentially called me a liar. She spent the next 10 minutes rubbing the glasses with the case and continually shaking her head and sighing. She then processed the return and handed me the receipt. It was a completely valid return and she knew that.I could understand if the return was after a few weeks, but it had only been 24 hours. It’s absurd to me that a company would sell sunglasses for nearly $1,000 but not stand behind a proper return. This experience has completely turned me off from making future purchases from LV.

Review №9

2022-03-29

Faisal the amazing staff who helped us at this location Louis Vuitton was super great, excellent, amazing and super nice.Faisal went above and beyond and he gave us good customer services. Thank u Faisal for ur mind blowing service. 😊😊👍🏼👍🏼We Will definitely be back to this location and we would want your service. Two thumbs up Faisal for your kindness. 👍🏼👍🏼Faisal showed us great and good choices of bags, Thank you Faisal for ur excellent and great service. 😊😊

Review №10

2022-06-28

Like many others, I had a less than desirable experience at LV. My friends and I were asked if we were looking for anything in particular. We said not really, just that I wanted to look at bags and my friend wanted to look at wallets. (Key word ‘look’) We were told we’d get an associate to help us.The associate started off friendly, we thanked him, and said we would let him know if we needed anything. He proceeded to follow us around (which I didn’t like and found very uncomfortable) but I figured he was staying close in case we needed him.He wasn’t engaging with us and was on his phone, but I didn’t really care, we didn’t need help. After the first two floors we didn’t like anything but wanted to see the rest of the store before leaving. We proceeded upstairs and he immediately began talking with another employee, showing them videos. He then said rather loudly and rudely, “they don’t need my help, thought I’m supposed to be selling stuff.” It was clear shade and unnecessary.I fully understand he is at his job and his role is in fact to sell merchandise. He probably gets commission so he wants to sell items, I totally get it. However, we did not ASK for him to follow us around and we did not say we were going to buy things. I’m not sure if it’s LV’s policy that these associates have to be with you until you leave the store, but we were perfectly fine with him going to help others who in fact might buy something. Our visit was short, and since we had no intention of buying things we looked and we’re on our way so others could go in. As we were leaving he gave us the dirtiest glare and didn’t say goodbye. Did not experience this at any other luxury fashion brand.LV is over priced, overrated, and fits the snotty fashion stereotype. Tip: if you want to trick people into paying thousands for ugly, overvalued items, maybe try being nicer about it…..

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