Kerbside pickup
Yes
Lowes Home Improvement in Camillus
Categories
Location on the map
Camillus, Onondaga County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Repair services
Yes
Planning
Quick visit
Yes
Recycling
Batteries
Yes
Light bulbs
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 315-350-2220
Site: https://www.lowes.com/store/NY-C...
Site: https://www.lowes.com/store/NY-C...
Opening hours
- Monday:6AM–8PM
- Tuesday:6AM–10PM
- Wednesday:6AM–10PM
- Thursday:6AM–10PM
- Friday:6AM–10PM
- Saturday:6AM–10PM
- Sunday:8AM–8PM
Lowes Home Improvement in other cities:
Comments (199)
Got a new microwave today! Perfect for our family if four. About $110. Great product review. Location was very clean. No waiting. They had hand sanitizer available and free face mask if you forgot yours. Will be back soon for plants☺️
Good for general home improvement items. They carry a good selection of tools. Lumber, sheet goods, and mill work could be better. Great people and they try to help. I find their website difficult to search and find stuff. So much so I have gone to other sites at times.I would very much like if they carried more hand planes etc. Also I would very much like it if they carried cherry.
Went to store #2538 in Camillus on 7/5/21 at 5:30 and had a horrific experience with the manager at the front counter. He was rude, was speaking over me and my wife, told us we did not know how to do simple math. I would give his name but he stormed off before I could read his name tag. Middle aged balding man. My wife said she was literally insulted by this waste of space. We purchased a refrigerator a few days prior and went in to get refunded the price difference. We tried to handle it over the phone for them to tell us we needed to go into the store. Waited in line with no one ahead of us for 8 min to have the person at the counter refer us to the manager. This should be a very simple transaction handled in the worst possible way. I will be placing a formal complaint at the store as well. Went back to the store the next day and spoke to someone with a brain, 10 min later was refunded the correct amount.
These folks know how to treat the customer right. Also, I love the veteran discount.
Glad that this Lowes actually had cashiers unlike the one in Cicero, which normally only has self checkout
We paid for a deck over 11 months ago. The project has still not been completed and nobody at the store will return our calls, our installers calls, and they will not respond to messages from Lowes corporate. We have a half completed deck with no railings (and a 3 year old who could easy fall) so a major safety risk. Terrible customer service. Absolutely would not recommend this branch of Lowes.
Picked up fifty cases of LVP flooring. I was concerned about loading. Fortunately the staff was extremely helpful for the entire purchase from shelf to cart and cart to truck. The manager should feel extremely happy and proud of the representation these individuals displayed.
The 2 associate that helped us were great.We found what we were looking for.
I recommend the lowes app if you looking for something most CSRs dont know how to find simple items.
HORRIBLE! Stopped into get Drillbits for my husband, the associates were all hiding somewhere. Cashier tried several times to get an associate working in that area to help me. When I finally DID find what I was looking for (after I waited for 10 minutes) ,the cashier was rude and rushed through the order. Spoke with a manager who couldve cared less. Just rolled his eyes at my complaint. After all that frustration, I AM NEVER stepping foot in there from now on. Its Home Depot instead!!!
Cant give less than a star or I would . Was driving by Lowes on my way to Home Depot. Havent set foot at Lowes in over a year. Went there to get a fridge when I opened the door to see how the shelves were set. some special ed idiot flew up and slammed the door on my hand. Yelled at me for touching the fridge and told me I should leave. So went to the orange store , they were more than glad to sell me a fridge . And since then I bought all the lumber to replace the porch, oh and a dryer . from Home Depot . Only shop there. Hope Lowes goes bankrupt.
I had the best experience today at Lowes. The Mgr. Tim and Matt the outdoor loader were outstanding. I needed help with my fireplace and Tim was waiting for me near cash register. No matter what you need they were right there to help. When I set it up will send a pic to show you all. Thank you Tim and Matt. They moved everything in my car to make it fit.
You know its bad when you see more associates than customers. Shouldnt have to wait 45 minutes for something I ordered to be brought from the back of the store when theres literally 12 people working in the same department all huddled up talking in a group, or be literally guilted because I didnt want to open a credit card. Home Depot has more business and happier employees so it just shows they know what theyre doing.
Bought a lawn mower signed up for free delivery. First available delivery was over 2 weeks out got to the date and they never called to tell me it was pushed back another week. Next week they canceled the order cause they didnt have any left. Spent 2 hours on phone with corporate who did nothing. Over the last month Ive spent more than 5 hours on this lawn mower. Last night walked into home Depot and bought exact same mower for the exact same price and took it home. I will now be doing all of my shopping at Home Depot from now on.
Love Lowes but the variety they have has gotten smaller over the years. I hope they start doing better because I always liked their more upscale choices on some items.
As realtors we often have to help our sellers with some last minute projects prior to closing. Lowes in Camillus has extremely knowledgeable and friendly staff. One of the best selections in Central New York and great prices.
We were looking for plants, pots, etc and were pretty pleased at what we found. Not my go to for actual construction work but great for decor and finish work elements. Redoing the bathroom and found a bathtub and vanity I like for it. Lumber selection is more limited, tile is hit or miss.
I was great to go to a place that was actually knowledgeable about their products. Unfortunately I don’t think the competition is as well trained as Lowe’s. Customer service was better then competitors and Tim took he’s time explain everything to me, did talk down to me like I experience in the other place. Thank you so much and he signed me up for the pro loyalty club. Thank you so much very being so welcoming specially after have such a bad experience in other places :)
Decent customer service if youre not in a hurry to leave. Knowledgeable about products sold. Allow me to bring my dog in!!
Great store! The employees are helpful and friendly. On a recent trip I went right before closing and they were still ready to go at nearly 10 PM.
Great store with lots of stuff but staff is hit and miss when it comes to customer service and helpfulness. They also have Veterans discounts and parking spaces which I greatly appreciate. Also VERY clean and well organized!
More helpful and friendly than home depot
The store is clean and the staff appears professional. Unfortunately, they are not. Stood in front of the carpets for 20 minutes waiting for help, walked down the aisle where two associates were talking. As I approached, they split, turned away, and walked quickly in opposite directions. Went again today, needed help moving plywood. They were talking, on phones and generally did not care to help. Walked out and went to the other local box store where they provided help and fast service. They now have my business, so long Lowes.
Staff was extremely helpful. Good selection of item I was shopping for.
My husband and I have always shopped here until today where we were looking for help in the windows blinds department and had a terrible experience with Jennifer. She was sent to the isle to help us and her greeting to us was what do you want ...with a terrible attitude. Our immediate response was Never mind we dont want to bother you.....and walked out of the store. She shouldnt be working in retail if she doesnt know how to provide good customer service! Will not be coming back to the store. Wed rather drive the extra 10 minutes to the next lowes.
Home Depot in Camillus,Camillus, provides fast, friendly service with a smile. Very knowledgeable in the appliances I was interested in. Professional, courteous staff. Wonderful store to do business with.
Worst costomer service I have ever experienced. Kicked me out of the store because I got upset when they told me one thing over the phone and then another when I arrived. Dont ever buy any tools from this place unless you plan on getting screwed. I had purchased a 10 tool 20 volt Dewalt tool kit. 4 out of the 10 broke. They refuse to replace.
I had to get a refund for something I did not receive and the woman I spoke to in Customer Service was VERY sweet and helpful. I was going to do the survey at the end of the call , but got disconnected somehow. She was WONDERFUL!!
Very helpful people even if it wasnt their Department thank you
The associates who work there were very helpful. They picked up the drainage stones and put them in my vehicle for me with a smile and great attitude. I couldnt ask for more.I just spoke with my friend from Tennessee who purchased flowers and mulch from her Lowes and was also very pleased.
Military discount and I buy all my needs there.
Clean, well stocked store, but seriously lacking in employees and some that are there tend to walk away when help is needed (or try to find someone else and disappear). This may be one of the reasons the store is a ghost town most of the time. Although I prefer Lowes for the selection, I always get quicker service at Home Depot (less than a mile away). Not sure how the store has lasted this long with so little customers and poor customer service.
Thank you Camillus Lowes for supporting Veterans! I like that your store is well laid out with plenty of helpful staff available. Ordered a dryer online and it was delivered (an installed) in less than 24 hours.
Had to buy a new shower head and we found it right where we first looked. Good price and it required no tools to install. Excellent!!!
I always use Lowes for my one stop shop. Recently purchased vanity, toilet, storm door and flooring for a remodel and the staff is always super friendly, knowledgeable and helpful. Will never use any other home improvement store.
I dont plan on going again. Last few times I have been there, have dealt with listening to workers there swearing and complaining on the salesfloor in front of customers. Today I was trying to purchase a few items with cash and had the cashier tap on a sign at the register ( not actually speak to me, just tap) letting me know it had to be exact change. Really??Dont give me some lame coin shortage excuse. They lost a sale and Ill be giving Home Depot my business.
Just walked in Gramn got me a cart, loaded closet maid. We then went up front and paid the bill. He then helped me load up the car. He made the whole purchase so easy. Could not have been easier. Thank you, Tom
I went in this last weekend to look for window blinds. I waited around for 10 minutes and didn’t see a single employee. The home decor desk was empty. I finally had to go to the customer service desk to call for assistance. The woman who came to assist me was incredibly rude and there was so much passive aggressive attitude coming from her voice as if I was inconveniencing her day by needing assistance. I promptly left and took my business to Home Depot.
The truth is they are cleaner and perhaps even more knowledgeable than Home Depot but they simply dont deliver on price. Home Depot also honors military and veterans more noticeably which is a big deal to me. Home Depot is also more contractor friendly in my opinion as well.
The Returns attendant was very helpful and knowledgeable
This store is always clean, well stocked and most importantly the staff is friendly, courteous & always helpful (without being pushy). Top notch, in a word! I almost enjoy shopping here and I do NOT like to shop, especially in large megastores. Lowes in Camillus rocks!
Good price on flowers we wanted.
Dave the cashier was very friendly and helpful.
Lowes has become my preferred home improvement store because of the selection of products, in particular design items. My experience today was excellent. The customer service was great.
Spent $700 on a new washer, salesman was pushy and overbearing about the extended service plan. To the point of insinuating that washers are prone to failure and that Id be out of luck when it breaks. Delivery guys were super nice, but they have nothing to do with the store. Im glad I got a good price, but sorry I didnt buy it online, dealing with red vests isnt something I enjoy.
I’m in Lowe’s so much, they know me by my first name. I’ve asked them to put a bunk on one of the racks for me. Seriously, good store and they always have what I need. With the veterans discount, you can’t go wrong.
Ordered a Larson storm door with roll away screen on Memorial Day. Because their installers are supposedly so busy, it was not scheduled to be put on until July 1st. No problem, I thought, as it wasnt really a rush to have it.This is where the problems really started. After spending almost 3 hrs installing the door, there was an obvious defect as the middle piece was crooked by about 1/2 inch. Installer claims he didnt notice, and says it wont be an issue to get a new door to replace it. He would make the report and we would hear back shortly. A week goes by, and no one calls. After a month of calls and visits to the store, no resolution and lots of broken promises. Finally, out of patience, I go to Valu Home Center on Thurs 8/1, and order the exact same door. Three days later their installers arrive and the defective door is removed and in 30 minutes the new door (no defects) is expertly installed. If only I knew!! Took the Lowes door back myself for a full refund.Yesterday, I get a call from the Lowes contractor to schedule an appointment to replace the door! Almost fell to the ground laughing! Seriously. Never again, Lowes.
Went there to order hardwood floors after Home Depot dropped the ball. Best service and employee Jeff was so helpful and professional. You want good knowledgeable customer service, go here.
Lots of products for in and outside the house lots of tools, to get the job done right and insect b gone when enjoying your outside dwelling. Plants and more plants and garden items........
I called the Syracuse store earlier today. I wanted to know if you could use a credit line the same day you apply. They told me the system was down. I live in Fayetteville and choose to go to Camillus instead. I had a miter saw in mind that I wanted to check out. I didnt make it five steps in the Pro Entrance before being greeted by Cassidi. I was thrown off by a warm and friendly greeting. For all the times Ive been in the Syracuse store. I barely get a hello. I see these people on a regular basis. Cassidi was confident, knowledgeable and answered all my questions. I found the saw I wanted and went back to cash out at the Pro desk. Overall an enjoyable experience. Youre lucky to have a customer service representative such as Cassidi.
The delivery service is horrible. My grandmother ordered 18 bags of rocks that was suppose to be delivered tuesday and was told it was on the truck. She called because it was never delivered and they did not give her a reason why, but was promised it would be delivered thurday morning before 9. It was not delivered so she called again and asked to speak to the manager and they put her on the phone with the delivery supervisor. She was then told he didnt know where the truck was and then got hung up on.
One store has items on clearance and another doesnt. This one wants every cent they can get from you! I even spoke with a manager......who was no help.
Lowes has everything I need for my projects. Even a metal sewer vent cap which has an adjustable strap to fit perfectly in the vent pipe. These are very difficult to find. Friendly, helpful staff with outstanding knowledge and helpful advice & suggestions. My favorite place.
Three trips to Lowes in camillus to buy a refrigerator and couldnt get assistance. One person helping six customers. The last visit was 4pm on Wednesday.
Received the help that I needed to get the item. Why is it that the older employees make sure your questions are answered, younger ones just point to the direction of item and keep on walking.
I used to LOVE Lowes but unfortunately they fired a bunch of people and their customer service has went down hill.
Yesterday 7/21, I purchased a 22 horse Husqvarna riding lawn mower. I truly just want everyone to know that Lowes in Camillus went above and beyond! The best customer service Ive ever received anywhere! First a manager Germaine honored the 4th of July sale price! The two girls that were working customer service Tuesday afternoon, just amazing! Im having heart surgery next Tuesday, a pre-surgery procedure Thursday. Well to my surprise instead of delivering it Thursday afternoon, it arrived at 9:00 Wednesday morning! My new mower is now in my garage! They truly went above and beyond!I am so thoroughly impressed and feel so blessed! I just cant say enough! Even though I have two local Lowes a little closer to my house! Lowes in Camillus will continue to get all of my business, even if its only for a package of light bulbs!I truly hope the employees know just how much what they did means to me! I am so grateful!Thank you,Susan Hall
Its just a home improvement store, staff was moderately helpful at best. didnt ask for much.
I find that when I need help, its not readily available. Im unfortunately not very patient so I usually end up finding what looking for by myself.
I am writing to let you know about the great service that our family experienced at Lowes of Camillus, NY Store # 2538.Our daughter lives in Syracuse, New York and our home is in Hilton, NY. The distance between us is about 90 miles. It has been very hot in our region of New York state this summer and our daughter lives in an apartment that is not air conditioned. She recently was injured and the heat was complicating her recovery by making her uncomfortable. Her friend went to this Lowes location on Sunday evening, July 31, 2016 to purchase an air conditioner at our request. The store had a unit that would work for her needs. Since we werent able to be here in person to purchase the air conditioner the store manager was very helpful by allowing us to purchase the air conditioner by phone and to allow our daughters friend to deliver it to our daughter. We really appreciated the managers efforts in helping our family since we live far away from each other. It was very rewarding to know that Lowes has such caring people that are willing to help us out.Thank you very much for such excellent service.
Compared to Home Depot, I believe the staff at Lowes are more helpful and often more knowledgeable. The items Im looking for are about equally available at both stores. The exception is the garden store, where Lowes has a much better selection.
Tried to pay my bill yesterday and the guy at the register would not accept my check unless I wrote my phone number on it. I told him it was not legal in New York State to require that of any person; he called a manager named Ashley who told him I had to write my phone number on the check. I walked out without leaving my check. I have consistently paid my bill at that store for the last 4 years and have never been forced to give my phone number. Lowes has all my information on my credit application. There is too much invasion into personal privacy. Unacceptable.
Why is lawn and garden locked making you walk all the way inside, grab plants, and then track them all the way back through the store out the front? Your floors are covered in water dripping from the rose bushes. Thats your fault.
Tried to get price for a fence around my pool not one person in store was able to help . Went in multiple times and every time they would send me to a different desk. Completely in un organized and no one knows anything... Walked into Home Depot and they got me a price in 20 minutes
I shopped today at the Camillus Lowe’s and I am satisfied with staff service and products purchased. My complaint is with the failure of the store to enforce the wearing of masks by other patrons. There were several customers without masks and many more with them draped around their necks leaving nose and mouth uncovered.I observed checkout staff engage a customer without a mask within less than a foot of his face. Your auburn store revealed a Covid case today, how many more do you want before you enforce your own policies.
Zach was very helpful. I could not reach the top of the trash can I wanted to buy and Zach got a ladder and retrieved it for me. Then, he walked me to the hose (for a dehumidifier) , did not know for sure if it would fit my dehumidifier, so he had me wait while he inquired only to confirm we had the correct item I was searching for. Now that may seem minor to you but yesterday I found out I need a double knee replacement. So, I say that to make you understand that his actions enssured I got what I came for and you made a sale. GREAT JOB HIRING ZACH!!!!
There is always great service. Even if I dont find what I am looking for Im always glad I stopped by because their customer service is excellent. They are there to answer your questions and they are always available to help their customers whether you buy something or not.
I enjoyed the size and everyone was helpful. I know its not the fault of the persons running the place but their clearance wasnt that good. $10 off a $100 item is just a sales price.
The staff was very friendly they greeted you know throughout store.The cashier check to see if I want to use my military discount it was just an overall friendly experience.
This is the worst hardware store ever. Zero staff in the store to help. You can walk around for hours and never see an employee. I think they all hide. No answer at customer service desk. They hang up when they do answer. Save yourself the hastle and go to Home Depot.
Good store and we found what we needed as usual. Good place to find building supplies, home improvement items and lawn and garden, etc. We have bought tools, materials and appliances here of various types. Service is good and store is convenient.
We bought a name brand shed. It was out of stock a few weeks back. We are having it delivered. It should come on June 5th. I hope. I think the delivery fee was high. I believe it was $59.00.
The store is well stocked. Its easy to get help from staff, which are friendly and knowledgable.But I had an extremely frustrating experience for fencing installation. They work with an unpunctual contractor called Spicer Greenways.
I stood in the window aisle for maybe 20 minutes discussing items with my wife and looking at different windows. Not a single employee was around, nobody asked for help and in fact the first employee I encountered was the cashier when I left.Thank you for the lack of help lowes. Hire some more people.
Has almost everything you need for the home. Helpful people. Prices are up like everywhere
During this time of COVID you would think they would have registers open and not just self checkout. Prepare to wait to checkout. 100 employees in the store but no one at registers.
Needed a flagpole kit for 4th July gift. In stock and complete kit, altho not where website said it was, quality store employee located it
Great Place to Shop for your Home 🏡 needs also military discounts
Its a standard big box style home improvement place. Like the others in the area, there never seems to be enough cashiers on hand, so a short wait in line is expected. Typically, what I need is in stock, which is a big plus.
The mens bathrooms leave a lot to be desired. They were meant for anorexic Asian men no taller than 3 feet. Seriously, Im six feet tall and I have a hard time turning around in one of their stalls. The toilet paper is mounted so low to the ground that you would think they were expecting a bunch of munchkins to use their facilities.How about someone on site to repair what they sell? If your chainsaw that you buy there goes bad or needs adjustment you are out of luck.I would like to see them sell more American made stuff and not worry about profit margins for rich investors.The people that work there have been some of the most helpful people that Ive run into. Very helpful and professional people that work here.
Terrible up the price on you then what is online stay away UPDATE got me the wrong dyer no wonder price is so high and now have to wait longer for it. Terrible Customer Service Never Come Back Here
Customer service employee couldnt have been more miserable!
We ordered trifold blinds and had a wonderful experience working with Jennifer. We are clueless and there is apparently alot more choices than we realized but Jennifer made it a really easy process and made excellent suggestions. I highly recommend requesting Jennifer if you go to Lowes for blinds.
They did not warranty my sump pump. I called 1st 5 times without getting through to someone in plumbing.Went to the store and spoke with the manager.He couldnt help me.I will never shop at Lowes again.And Ill be sure to tell all my friends and relatives.
Went to buy a grill for my husband (had no clue what I was doing) I immediately received help on what to buy and they helped load it into my truck amd my husband loved it ! Thank you
Great service on my last encounter
Always courteous n helpful. Love the plant n mulch sales right now!
Someone I am very close to who is an essential worker is being discriminated against simply for their gender identity. Employees at work make remarks and misgender/deadname them to their face. This is unacceptable behavior, period. But during a pandemic where they are deemed essential? Simply childish. If they want any respect, they had better act like adults and just learn to coexist with transgender essential employees.
Lowes sells many outdoor goods and plants trees paint any of your hardware needs. they also have a very large variety of refrigerator stoves and freezers along with lawn furniture, and at the holidays they have excellent outdoor Christmas statues Christmas lights Halloween in Easter
They carry everything you need with great customer service. Jose in plumbing was awesome. Ill be back.
Not good. Clerk, female, long blonde hair very uncooperative. Tried to purchase wall clock/thomomiter, shelf marked $9.99 - wanted/ tried to charge $15.99. only one like it. Would not pay that amount - I left....
Ordered a washer online, called the next day to confirm it was there and ready to pick up, told the the man on the phone that I was on my way to pick it up. got there waited 20mins for them to bring it out from the back. then when someone finally comes up to the service desk with a washer its the wrong one. now I wait again, they take wrong one back. and finally come out with correct one.
Usually place isnt bad, but today it was. No employees could be found. Had the aisle I needed blocked off, and filled with what looked like a delivery so I couldnt walk through if I wanted to.
Worst customer service. Managers do not seem to want to deal with any problem. I have been completely cutoff on phone calls almost every time I have called. Sit on hold for 5 minutes and then dead air. Would NOT recommend this location
Worker was nice and helpful.
A year ago I gave a 5 star review,today I waited for help in flooring and storm windows,never showed up when called by another employee. Spent 200.00 plus without the flooring or storm door.Not the only place to buy the items I still need.
I love this store....great staff and easy to shop...get paint supplies there. It is my go to store and still gives me discount....stopped going to HD when they pulled the 5% discount and love Lowes
Always a great selection.
Customer service is great. Excellent location, parking sufficient. I never leave empty handed!
Ordered a storm door online for pick up...they messaged me when it was ready...got there .. Picked it up and done...no hassle....no issues...friendly associates...
If you dont have the ability to deliver, dont offer it as a service. Cancelled twice and ended up having to rent a truck. Staff was very helpful.
Tired to get my first pay check an they don’t have!!? They couldn’t give me a reason besides a phony number to call. Great people to work for!
Very clean. Fast check out.
Everytime I go to LOWES, I get lost. Is this due my wanting to do so much. The do it myself HOME IMPROVEMENT PROJECTS are very much present... Where do I begin, what tools do I need, what materials do I need? With this much spinning around in my mind it is easy to get lost in LOWES HOME IMPROVEMENT STORE. The LOWES Associates provide all the best assistance. If the LOWES Associates were not there, I will be there lost in the aisles.
Quiçk trip. Only needed a few items. They offered help to carry out salt bags and water to my car.
This home improvement store has almost everything one would need for DIY projects. Excellent selection but mediocre organization and hit-or-miss expert advice compared to competitors in the home improvement space.
DRIVERS! LOOK OUT for psycho wench Sandy. Her broom may have caught fire on her way into work. Its her way or the highway for anyone who crosses her path on a good day.
I love shopping here for home products. And the customer service is right on point. Someone always helps me when I need it here. Atmosphere is so welcoming too.
This is very late but theres an employee that helped me purchase a sliding glass door and set up for delivery. He was very helpful with getting everything set up for me.
Love how the register person whos name i did not catch pointed out the 4x4 had a crack in it so he asked another help me get a new one so he did carrjed to to my car a loaded it......first time ever love Lowes
I have been calling for over 45 min to talk to someone in lumber lady in customer service was very nice trying to help me get connected with the lumber department then rang and got busy signal so I called back still no answer 3 more times then some guy answered so I said I’m trying to talk to someone in lumber for 40 minutes now so he tells me he don’t know what to tell me wow so unprofessional guess my business doesn’t matter
Spent close to 20 Thousand dollars there this year on a kitchen. Just left there and they REFUSED to give me a paint stick because they said they were short. There were dozens in plain sight. Its HOME DEPOT from now on
I found what I needed. Cass was very professional and very helpful. Thank you!!!
Picked up wall trim pre primer 12 ft , all in great shape no sorting
Much better customer service than Home Depot. I f you ask a question about something they do not look at you as though your an idiot, unlike Home Depot
Very helpful, and courteous.
Great store - friendly employees with knowledge
Ive always loved lowes, Ive been to other locations and the camillus one is my favorite. I always try to take advantage of their financing deals going on.
Terrible customer service. Awful experience. Spoke to a manager who couldn’t have cared less. Lost a customer.
Lots of good products. If its not in stock, they can find something similiar or special order.
Rather than go to the assembly area and look for the grill. They spent 20 minutes in the computer. The grill happened to be in the assembly area. We had to load the 300 lb. grill ourselves.
Love this store and staff always willing to help.
Amazing store with just about everything you need but prices are high!
Friendly and quick staff!
Tim was great directed me to exactly what I needed to fix the situation!! Thanks
Employees were very helpful as always. Unfortunately, they do not carry window fans.
Whats are looking for a specific tool but they did not have it. Had a lot of other tools but not the one I was looking for to fix my lawn mower
Managers are incompetent.i had an e gift card and they could not figure out how to enter it.when I turned around and ordered it online, i realised that they had not even added tax to the total(they had not told the register to move on to the payment),they were trying to add my gift card as an UPC and not a payment optionTwo managers tried to do this and neither seemed to want to try to solve this.
Always Friendly and always helpful. Great to do shopping there...
Great people work there, plus they ask if they can help you any way
Everytime I go here and ask for a hand theres always someone incredibly knowledgeable about the subject who knows exactly where everything is located. I will always choose this company over their competitors
John in home improvement section very friendly and knowledgeable. Good experience with him. Thank you
Found two tree form hydrangeas, for a great price!LimelightVanilla StrawberryThanks, Lowes!
They had an awesome deal of the day. The sales associate was very pleasant and helpful.
Very friendly associates. Assistant Manager Joe was very helpful! Will shop there again.
Why is the roof of this store Leaking all over the place? You get enough people coming in here including employees who should have Fixed it awhile ago. Right??
Excellent customer service, mostly retired vets who went out of their way to be helpful.
Love lowes,a little confusing with the entrance of Craftsman tools all over the place,but it is my typical go to for all projects.
While doing home improvement projects we practically live at the store. They do tend to be on the pricier side though.
Had my list, got what I needed, nice girl cashier was super friendly, good visit.
Will be my last time in this store. Home Depot is a much better place.
Lowes has to be one of the most inept stores Ive shopped in. Theyre usually out of stock with most items and their employees are clueless.
Love this store helpful and friendly employees way better than home depot
Employees were Very helpful and Knowledgeable in knowing what Exactly I was looking for
60% of the help either ignores you or dont know what theyre talking about.
Got my new Blackstone grill for an AWESOME deal
There are always people to guide you where you need to go and help you when you get there. Very user friendly.
Lowes rarely have what I need unless its an extremely common item.
Went in got my order and back out all in 5 minutes.
Has military discount which I always look for. Love this place and far better than home depot
Usually not crowded. Parking is convenient. Employees are usually friendly and helpful.
Rude service, rude management. Could not locate product, unhelpful and nasty from department workers, to customer service, up to the manager. Inexperienced, unkowledgable, and rude.
Employees have no knowledge on what they are selling or were anything was located. Id have better luck next door at walmart.
This place is ok but home Depot offers a better selection and better customer service
Helpful friendly staff and they have everything you need for home improvement
Outstanding customer service. They (believe his name was Nykease) went well beyond what I consider helpful customer service.
Lowes is always good!
The staff is really nice if u cant find what u need they will help u
Great place very nice staff, a great selections of products
Always has what I need and always someone around to help me if I have questions.
The friendliest Lowes that I know , my wife and I always conduct business here.
Better parts available for repair then there competition
Friendly staff. Helpful and efficient with locating items you are purchasing.
Poor, no driveway sealer applicator broom / squeegee , no one could help me about availabity ? I was pointed 2 home depot , kinda sad
So easy with the locker pick up. Love that!
Customer service was excellent!! Especially Scott. Very helpful and friendly!!
Good very happy with purchase once figured out how the attachment mounted
Waited almost an hour while they were looking for a dishwasher we bought 2 weeks ago
The store manager there is better off working at McDonalds. Unknowledgeable and apathetic.
Not a huge fan of Lowes. Typically there is no staff around to help or answer questions.
The store has everything you would need for home improvement. Organization of the store is generally the same
Great staff, theyre organized and intelligent.
No issues, good service, not too crowded.
Dont carry Spools for Weedeater
Unbelievable service and there are actually staff available, willing, and able to help you!!
Very helpful, was able to get what I wanted without feeling overcharged.
Excellent help in all departments I needed assistance in.
Found what I was looking for. The gentleman that I asked to help me out was helpful.
Good enough. Prices are high on some items. I expect much lower closeout prices.
Had everything we needed, very clean, and staff was very helpful
As usual they had every thing I needed and at great price.
I love this Lowes so much very helpful and very pleasant
Very helpful and great prices 👍
I got great help with our front door storm door.
Always find what I need, and always great CS. Especially Kyle in appliances.
Nice outside cashier. No associate offered assistance. I asked!
We buy many of our appliances from Lowes
Most amazing team members in CNY with top notch service and skills
Still waiting over 20 minutes for stock guys to bring item on pallet to me to purchase.
Total reviews rating 4.1
199 Reviews for Lowes Home Improvement 2023:
Review №1
2022-05-17Needed spark plugs, air filter and oil for our lawn mower. They only had spark plugs. Very young person working the area tried to be helpful but obvious he was new. Give him credit for trying and politeness.
Review №2
2022-05-27Sales Associates are always helpful, but the one who has been helping us the most for these last 2 years Ian, he is so very knowledgeable and always helps us with whatever project we have going on, he never tries to have us over buy and figures out exactly what we need, we assumed he was a Department Manager do to his knowledge, and always going above and beyond, even staying over to help us on a occasion or to. We recently found out he is an Associate but he gives of himself and is so much more knowledgeable than most Associates not just at Lowes but in other stores as well. Too bad Lowes has not given this young man the job he deserves, we recently went to Lowes on a day he was off, his collegue Dwayne? was very pleasant and helpful, the Associate Daniel? At the return desk also was very helpful. All in all the Camillus Lowes is a great store with great staff.
Review №3
2022-06-15In the past, I have shopped at this Lowes hence the 5-star rating however a week ago I definitely was not at this store. This seems to be a pattern & I think its fair to say I am publicly being stalked!
Review №4
2022-05-03I live half way between Lowes in Auburn, NY and Camillus, NY. I am a handicapped senior. Every time I visit the Camillus, NY location, the electric senior scooter scooter shopping cart is out of order. This is the case for at least the last 6 months, and probably longer. In both locations the Home Depot is not far away, and they always have ample numbers of the senior scooters just waiting for a customer. I prefer Lowes in general, but for this reason HD gets the lions share of my business.
Review №5
2022-03-25I was at Lowes in Camillus today and spoke to about 7 associates in total, 6 of which knew almost nothing and kept running me in circles. I knew more about the products then the associates and I felt that I was treated poorly because I am female and the associates were male... except for the one clerk who actually helped me.I went to Lowes because I was fed up with Home Depot but now this experience is going to make me not want to go back to Lowes.
Review №6
2022-01-07We bought our Christmas tree there this year. The staff was very nice. It was a good tree at a fair price. I wouldve been quite satisfied with my experience, but the couldnt drill a hole in our tree for the tree stand. We dont have a drill, the guy says. Im at a Lowes, one of the biggest hardware chains in the country, maybe the world I dunno, and no on can give the guy running the Christmas tree concession a got-danged drill? This seems to be an almost impossible oversight. Get it together, Lowes Home Improvement Center.
Review №7
2018-08-11Lowes will surprise you with good deals and great service from their staff. My wife and I found a grill on sale and saved a ton of money. We couldnt be happier with our purchase. The staff even helped load it in our car.
Review №8
2022-05-26Absolute WORSE customer service/online order pickup I’ve EVER seen! Incompetent, rude, miserable! Dave yourself the aggravation and drive the .5 miles to home depot down the road!
Review №9
2021-12-22I pick up work supplies everyday and staff are very helpful. I am an older man and was offered help by store employee to help me load lumber on carts. Restrooms are in the front so thats convenient.
Review №10
2022-04-10Mens and ladies room really needed some attention. Toilet paper and hand towels in stall were empty. Noone on the floor to assist us. Very dissatisfied with our experience.