Kerbside pickup
Yes
Lowes Home Improvement in Cortland
Categories
Location on the map
Cortland, Cortland County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Repair services
Yes
Planning
Quick visit
Yes
Recycling
Batteries
Yes
Light bulbs
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 607-756-1220
Site: https://www.lowes.com/store/NY-C...
Site: https://www.lowes.com/store/NY-C...
Opening hours
- Monday:6AM–8PM
- Tuesday:6AM–10PM
- Wednesday:6AM–10PM
- Thursday:6AM–10PM
- Friday:6AM–10PM
- Saturday:6AM–10PM
- Sunday:8AM–8PM
Lowes Home Improvement in other cities:
Comments (199)
Pretty well organized and mostly well stocked I was able to find what I needed with minimal effort. The staff on the floor was a little oblivious but the person working the register was awesome.
It doesnt matter which Lowes I visit. They are all pretty much alike. I can only think of one time that they didnt have what I needed. Always clean and well staffed.
Even though I have to drive down from Tully, NY, this Cortland location is easier than getting to the Lowe’s in Syracuse area. Great helpful staff.
Great place to shop! Sales people to help you; very friendly. So fat
Very helpful staff. No truck rental like other Lowes stores. Hard to get large items home without truck.Well run store and delivery Dept. is excellent with on time deliveries and communication with customer.
Very poor customer service stand at paint counter for 15 minutes and there was 4 employees just standing around talking and looked at us at least 5 times and never asked us if we needed help so we left all the stuff and left the store
Great place , cheap prices and nice employees always willing to help. Esp in the paint department
This place has TOP NOTCH associates. I am normally more apt to use HD as they are almost always the closet store. But if this was my local Lowe’s, I’d drive the extra mile or two to go there! The employees seem genuinely interested in helping you find what you need and when asked, they actually knew what aisle I needed. We really appreciated that as we were visiting from out of state and on a tight timeline!So we really appreciate Lowe’s in Cortland. You were a pleasure to do business with!
I ordered online to be picked up at the store. Had questions about 1of my items, and Jeremy, and Tyler both took the time to explain how it works.
Nobody works here. Once again I drive out for an item showing as in-stock and leave with nothing.
Always great. Items are back in stock. Although too expensive (not Lowes fault). Shawn is great to work with for PO. Along with Sarah. We are there on a regular basis.
Got what we needed. Amazed at how many plants and flowers were still there. Great selection. Sad they have so little help. Nate was a lovely young man who helped us load our car. Cashier had 3 registers going trying to solve problems at checkout.
If I could make this a zero I would. Never order anything from this store and expect it to be on time. Also never believe them when they say your order is in. Waited over two months for one window, was told it was in when I called. Got to store to be told it was not in and gotta phone call that it would be a week more. Very poor communication and real lack of effort to make customer service a priority.
OUTSTANDING selection of items in every department. Employees are friendly. plenty of parking. Trying to find an employee that knew the difference between items in the same department was difficult.
Any employee working the paint counter is always so helpful. From my personal projects to apartment repair and repainting they have never not been able to match exactly what I want or need!
You must bring a cart from outside with you inside. They only have carts inside first thing in the morning. So if you are getting blocks ,or lumber remember bring a cart from outside because the ten people standing around inside will nor be bothered..
The Cortland Lowes is a very clean and well-run store. The employees are almost universally friendly and knowledgeable and its easy to find someone to talk to about any type of project. The merchandise is moderately priced, and there is a good selection of products and brands to choose from.
Depending on the time of day, Lowes can be a 5 star or a 2 star establishment as it relates to customer experience and service. Managers who are typically on the PM shift have a tendency to allow their subordinates to act in a manner that is unethical, judgmental, narrow minded and ego driven. In many instances they put Lowes Corporation and uppper management at risk and in a position where the results of these actions, which are carried out by these employees on customers whom they have a personal agenda to harass can and will more than likely sooner than later end in litigation. Lowes, in every case that goes in this direction, will 100% of the time bare the financial burden as it relates to the level of payout, based upon the monetary value of each action and where it sits within the federal and state human rights laws and regulations that protect people who have been negatively affected by these employees actions. Their ignorance is a huge liability for Lowes. Having to endure such actions should be taken seriously and legally acted upon by the people who are affected. However, if you can avoid the PM shift and your time allows you to shop on the am shift, your experience is great! Upper management is spot on and the customer experience is great as a result.
I get a lot of plants here, most of the staff are great, some really know the plants and help you out :)
Very nice people they say good morning with a happy face i like that
Very friendly, always willing to help.
Really good store, has a great variety of supplies for home improvement. Staff was very helpful in finding what I needed and I love the fact that they support our military. Almost gave 4 Stars only because there was at least 8 people in line with only 1 register open, not sure why, but the cashier was very speedy and go through the line in a decent amount of time. Will be going back due to the fact that their bath section, tubs, showers, ect., are a bit cheaper than Home Depot.
An employee named Owen was super helpful. He asked me what I needed, and after telling him I needed foam insulation board, he helped me bring it to the cashier then cut it down for me so it would fit in my vehicle.
Cortland Lowes...went today, couldnt find what I was looking for, a sales associate, Brian asked if he could help and ended up getting on his hands and knees to find a tire for my lawn mower. I mentioned that I kind of wanted a push mower and he showed me a Craftsman that was on sale...bought that too! He loaded it on a wagon and another sales associate and Brian helped me get it into my Jeep. Good shopping experience.....cant get my push mower to start though....😒
Wanted a dehumidifier but couldnt lift in my cart. Was asked at checkout if I got everything. Told him about the dehumidifier. He went back and got it and helped me load it into my car.
After spending over $1000 on a stove and having to wait more than two weeks, rearranging work and summer camp to accommodate the delivery on July 30th... Lowes emails me two days before delivery to say my delivery is rescheduled for August 14th. EXCUSE ME? Are you going to pay for the work I missed? We had an agreement and they unapologetically broke it. AND Ive been on hold for almost an hour. Buy your appliances somewhere else.
Staff has always been friendly and helpful here.
I got a vanity from lowes in Cortland. Upon taking the vanity out of the box the back was broken and sink was cracked. Obviously was a return they just put back on the floor to be sold...Called, didnt seem to be bothered by the broken item or even a sorry... and no more in stock, refunded my money but was horrible getting ahold of anyone or even trying to get another one. Never had this experience there before. Usually theyre good but this time they sucked.
We went to Lowes to look at brand new kitchen appliances. We were debating waiting a month to buy them but there was a sale and the service seemed satisfactory at the thistime. Now we regret it. Overall the initial visit was satisfactory. The associates were kind and helpful and we felt at the time we were given the correct information. However after that visit the more information we got from subsequent people and phone calls made us very frustrated with the little knowledge and lack of communication we had previously received. The price of items changed daily, the things we needed (extra) stuff we didnt know about kept piling up and we eventually cancelled our installation of two items because of this. When I asked to speak to a manager I was told the supervisor would do it for me and then was told nothing could be done about the situation. The only helpful associate at Lowes was Travis the manager when I called back for a second time- he was helpful but unable to do anything to change our mind on canceling the installations. We are very upset with the service we received and do not feel valued and we do not trust the Lowes company anymore. We will definitely consider going elsewhere for larger purchases from now on.
Its Lowes. What else do you need to know?
A fine store for the DIYers in town. When I am at my cabin nearby I am normally in Lowes 2 - 3 times a week for lumber, hardware, garden supplies, etc. Well managed, well organized and helpful staff when I need them. Well recommended.
Went to go to the mens room. Out of 4 stalls, only 1 had any toilet paper, and the one that did had a half roll sitting on top of the dispenser. Went to wash my hands, and neither of the paper towel dispensers had any towels in them. Are you kidding me?
I used to love this Lowe’s for all of their great plant selection and how well they take care of them. The staff has always been very kind an helpful. Lately thought I’ve noticed that they have a fungus gnat infestation in all of their plants and I ended up bringing one before I noticed and infested all of my plants with them.
Helpful staff, great store, has everything.
Sales lady was very helpful.
Go to buy lumber and the website said there was over 100 at the location. Walked around the lumber and saw none. Finally found someone and asked and they said it was outside. I went outside and didnt find any either. Asked someone outside and kinda looked around and said oh its in lumber. I said no Ive been down there and they pointed me to the outside. I then got a oh , well yeah were out then. Really bad customer service and clearly no one updates on hand inventory. Dont get me started with the paint dept.
One of the better Lowes Ive been too.. always friendly and helpful. In stock conditions better than many.
Thank you for your good service and consistent hours.
I spend a fair amount in Lowes being a contractor. when I go to the cash register with several hundred dollars worth of PEX parts that I could have ordered online and saved at least 20 to 30%.... And they cannot even provide me with a bag to take them to my vehicle unless they charge me is ridiculous, insulting and now has me ordering things online...... I do not agree at all with the pop psychology and cultural trends regarding making people pay for a bag to get their purchased goods home.......
This Lowe’s is wonderful we bought kitchen cabinets a few months ago and when we were leaving to take them home one fell out of the back of the truck before we left the parking lot, they replaced it when we went in and told them what happened. We shop there several times a week and will continue to shop there. Wonderful customer service.
Didnt have the furnace filter I wanted. Couldnt find a sales associate anywhere, so went to customer service and was told I could order it online. Stopped at Valu Home Center and made my purchase. They had exactly what I wanted.
With the help of a store associate I found what I needed easily. I was helped in the selection of the correct shower head that I needed, and both the cashier and the other store associate were friendly and courteous.
Ive been trying to get a carpet installed for weeks now and I cant get the Lowes in Cortland NY to call me back or their installer. Rob at that store has been terrible.
While I find most big box stores to be sorely lacking in initiative, customer service, and overall knowledge where employees are concerned, Cortland Lowes is the best in my area. Specifically Jeff, Sam, Sarah in pro services and Marty, are old school service providers and have never walked away from an opportunity to get me what I need.
This Lowes store has to have the worst customer service Ive ever dealt with. Safe your self some headache drive to any other Lowes Stores within 30 minutes, Ithaca, Syracuse. Or go to the Valu Home or Builders Best 5 minutes away
One person asked if we needed help. That was alright. Store set up was nice and open. Enough room in the aisles for myself and my husband as well as their larger flat and railed carts which is nice.
Very helpful staff and easy to return items
There is a lot to look through. Im always lost in here. You want to find something small? Better ask someone or just already know where to look.Staff is and has always been helpful and polite. Very easy to spend way too much. Came in looking for a faucet and now I have a new fridge
I was disappointed in the recent service I had. We bought a new washing machine. We got to pick the delivery date. The company decided to deliver a day early. Also we were not told that the company would be actually doing 2 separate deliveries. We got a call the day before letting us know of the delivery. Then the day of we got a call 45 minutes before the 1st delivery. Once the first delivery happened, we were left without knowing when the 2nd delivery would happen (that day or the actual day that we wanted).Both deliveries done efficiently and all delivery people were kind.
Cortlandville Lowes is great. Super friendly and helpful staff. The did a great job in helping design our new kitchen and even had us wait (we were not is a rush) to order when sales came up so we could get better prices. Love the staff there.
(Sigh). I paid for 10 bags of black mulch and had the store associate load the mulch into my suv. Unfortunately, when I got home I discovered that I only had 9 bags of mulch!!! Lowes employees cant count to ten???
Always good customer service
I am not a large company but outside of specialty lumber and equipment suppliers I spend on average 80-115k in building materials Between HD & Lowes per year. I have used numerous stores throughout NY,PA,DE, and FL. Yes there are always some great stores and then some average stores but my trip to the Cortland store left me wondering how this store manager maintains a job. The floor employees here have mastered the art of Looking busy while doing nothing more than walking laps past customers needing lifting/loading assistance, Re-stocking inventory laying in mass on the main walking areas of the aisles, and material carts strewn across the parking lot. Customer service here absolutely means if you don’t service yourself you won’t be served. If you don’t have time in your busy day to play hide and go seek with a customer service rep or honeIng your loading cart maneuvering skills passed needlessly closed aisles and on floor re-supply then I would pass this store by. Thankfully for me a HD store is only an 8 minute driving distance.
Worst shopping experience of my life. They are short staffed, and the people there dont seem to know how to order an appliance. The clerk helping me was on the phone and helping another clerk while attempting to process my order. She had too many things to do, which tells me its terrible management. I got on the phone with Best Buy and got a much better deal, and they actually knew what they were doing! Will NEVER go to Lowes again.
Worst experience I’ve ever had. My family ordered a stove was delivered a week ago and no one has come to hook up the stove I spent almost $1,000 on. I can’t cook my own food because of it, so I have to waste more money ordering out. VERY UNACCEPTABLE since I have to order out 2-3 times a day to eat
Lowe’s in cortland nice, after Find itemsLooking for but always no on asks if need help n cannot ever find someone. Appliance awesome n paint but other area not so much. Or help with loading lumber items. Instead of helping lid truck watch n wait even when congested. ☹️
The store was a mess, all blue lumber carts were outside along with most regular carts. We had to wipe down our cart as there were none ready already wiped for customers. MANY ( mostly younger males) didnt look busy and most were not wearing their face masks over their noses! Its ironic that the sign at the cash register tells customers that they must wear masks according to CDC guidelines..and that means over your nose and mouth so you dont breathe into the air and potentially expose others. I would not ask an employee a question because his nose was exposed so Lowes lost one more sale. The message I get is that management doesnt care about the safety of their shoppers.
Lowes is a good place for appliance purchases and much much more. It is the old fashioned hardware store amplified by 100 times. The staff is helpful and friendly. From time to time, there are very good sales going on. I should say there are items that you could find in the old style hardware store cannot be found in Lowes or these other big hardware outfits.
Got nice flower for Mothers day
Poor customer service. Asked some questions got wrong info asked someone else got sent to an isle then just stood around for half an hour looking for what I wanted and finally finding it. Was looking for a funnel. Shouldnt have been that difficult for the staff to either help me find it or give me the right info.
Like Lowes a lot, the one in Cortland is super convenient for me. Never had a bad experience there, the cashiers are always pleasent and helpful. Sometimes cant find what Im looking for, but no store carries everything.
Employees on the floor seem to dodge customers rather than seek them out to see if they can help. Go to the competitor and youll see employees eager to help you. Its frustrating at Lowes when you really want to purchase items, but dont have a lot of time to search. Cashiers seem cheerful and competent.
Lowes was amazing, everytime I come here I always find what im looking for. The Cortland NY Lowes store has some of the best staff Ive ever seen and always are there to put in extra effort to help if you need any.
Larry in the paint department is THE BEST!
I did my research and placed an order for store pickup online. When I got to the store there were designed parking spaces and the desk was at the entrance of the store. Showed my confirmation email and ID, signed the paper and an employee carried it to the car for me. Extremely easy, fast and friendly!
Customer service isnt very good. I couldnt find anyone that knew anything about power tools. And the cashiers didnt seem to know much either. And lastly I had to ask someone to get the attention of the service desk because they only seemed interested in talking to each othwr
Just had to get some spray cans here, pretty good prices compared to other nearby stores.
If you do not know what you need good luck getting help. None of the employees ask if you need help and if you look for one they usually do not know anything about what you need. Yesterday the garden cashier was sitting on the floor texting and barely even looked up when we arrived.
I want to live in this store!! Have everything you need. I buy all my inerior paint, outdoor plants, soil, all gardening needs, home imrovement items here. Great prices, clean, helpful employees, lots of registers quick in and out.
If there is some sort of screw, nail, bracket, housing or pretty much any other type of hardware you can find it here
Alot of the employees dont know what they are doing and prices are kinda high. But its the closest store for all my fixing needs so I go here alot.
Lowes has really gone down hill. Dont get me wrong most of the time the people their are very friendly...however the corporate direction the store has taken is awful. Its become completely in personable. Over the past 6 month I have bought a high end stove...(which was over 2k and the door keeps falling off) and a washing machine. I might has well have bought the washer online or from a robot. It probably would have been a better experience. They dont even stock half of their appliances anymore and I will have to wait 5 days to get. We are buying a new one to replace an old one. We were hoping to take it home the same night because ours was broken hence why we went to the store...guess next time we will just order online I suppose.
Andy made my entire week! He was extremely helpful with helping pick the perfect paint color. And his customer service is phenomenal! Thank you so much for all you did.
Always a pleasure and staff is always a big help when needed.
Associates seem distracted during our past few visits. Unfriendly and too busy socializing with each other to help customers. Cashiers have zero people skills and never ask about MyLowes cards anymore.
Customer service was awsome!! However we were purchasing a washer and none in stock. We have to order it and have it delivered..we were not happy about that. Now I have to take time off of work or have someone at my house for 4 or more hours for the delivery.
Great team members to help out. Friendly and took me to the areas I asked. Only problem was buying more than I came in for originally.
Stopped in to buy summer flowers to plant. WOW. 4-packs were over-priced at almost $10 each. Went to Walmart--same stuff, $2.29 each. Nuff said.
Tried to return a $12.00 purchase with a receipt, but was told can’t take back because over time limit, didn’t know they had a thing. Purchase a ton of stuff for our business, but never again . Will cancel credit card and never shop there again!
Looking for paint supplies and paint but evidently nobody was covering the department I found what I wanted but I would have liked to have had my paint can shaken
Got paint, furnace filters and smoke/carbon monixide detector. Needed help finding filters, the guy handed me the most expensive, I found cheaper ones on my own. Cashier was real nice.
Didnt have just one unfinished wood outlet cover. Would have to buy 5 to get one cover. They were out of the 1×4×8 ft. boards. Took the last packet of brads, but needed more. Need bigger packets.
Lowes has almost anything for home projects and repairs. The employees are usually knowledgeable about the location of items and can sometimes give helpful advice. Easier to use a veteran discount at Lowes than at Home Depot.
Busy, but decent deals. Still my go to for getting stuff done.
They have about as much knowledge of their product as Walmart employees do of theirs, Its sad when you bring a paint can to get your color matched and they have no idea how to do it. minimum wage workers pathetic
EDIT: changed my review completely.I know this might not get anywhere, but I hope a reader takes advice. I beg of you, DO NOT WORK HERE. MANAGEMENT IS CORRUPTED. THEY LOVE TO FIRE PEOPLE OVER THE SMALLEST THINGS.. FORCE THEIR WORKERS TO MAKE UP LIES AND STORIES TO GET EACH OTHER FIRED.. fire people over for having FREEDOM TO DO WHATEVER THEY WANT ON A BREAK AND LUNCH. A bunch of cry babies. Smfh.
I love the Lowes in Cortlandville
Steve, Pam, Alex (? I hope), were all very helpful with picking up an order. It was very busy and they were all very professional and helpful despite some guests.
We recently ordered glass shower doors and when we went to the store to pick up the sales associate and I decided that we should send them back for another set do to the box looking like it had been opened returned and damaged. We waited for the new doors to come (or so we thought) just to find out they tried selling us the same box of doors. I’ve shopped at Lowe’s long before the Cortland store had opened and shop there for not only my personal goods but for the companies I own. Time to go back to buying locally.
I looked for an item for at least 30 minutes. When I asked your employee on the floor he put me on it in 30 seconds.I guess I should have sought him out first .The young man was on his game.Its people like him that keeps me coming back
As it just reopened it is a very clean So the grass is green and everything is very fresh, the walking paths through the park have fresh Stone and look great. Looking forward to this remaining in this condition !🐶🐕
I go to this place all the time. The employees are very helpful and will go out of their way to help you find what youre looking for if they think it is in that store. They have a lot of items for every project and have employees that are good with helping with projects.
One of my favorite places, the customer service folks and managers are super nice. Lines are a bit on the long side to check out at the moment, but likely due to the Virus issues.
Odin enjoyed a social outing at Lowes. Belly rubs and marking his territory.
Had a few returns that were purchased at another store but they totally denied my returns saying they are too old (1yr?) to do anything with. Didnt even offer to put it on a gift card or anything!! Now I have to drive 45+ minutes to Ithaca so they can take care of my needs. Cortland Lowes sucks badly.
Four stars because they have everything you need for your projects. However, finding someone to help you is a process. You could find someone, but they usually dont know how to help. I wish they would train their employees to be knowledgeable in the department they are working in.
If you are looking to buy a freezer do it now. They are 2 months out! We ordered ours today for mid July delivery.
Little short on staff but I found someone to help figure it out and they were very friendly. Great prices good selection on weed eater s
Great people, knowledgeable staff, Clean, covid clean! Thank you for a great buy!
Bought out door 100 ft cord. Got home inside container says indoor use only. Called Lowes they have no idea indoor or out
The employee was very helpful especially when the electric stove my mom wanted wasnt available for a week and a half he found her another one similarly priced and in the color she wanted with an earlier delivery date and was very patient while she decided if she wanted it which she did he was also very pleasant and courteous
Not this store but the card people do not care if you use lowes or not and my boss went to a lowes last week and they said his check wood not go threw machine he told them that they had to do it manual because he use to do it a lot there they said no so he went to a local appliance store and spent his $800 their oya they took his check #16005 lost two good customers this week
Not too crowded but home depot has the dewalt cordless tools I needed..
Sometimes daunting to find items. Store is massive and the front end sometimes has annoying solar salespeople. Just flip them off and keep it moving. Other than that. They have what Value Home runs out of.
Always have what Im looking for plus other handy things
Place is understaffed mostly.The people are friendly and do their best but it can take a bit to get some assistance sometimes, Not their fault but it can be a real bummer on those days.
Stock is usually good, people are helpful.
Wanted. 4-4-10. Posts 7 of them did not have any drove 25 miles. Three managers were no help did not offer12 foot for the same price worst Lowes. Ever
The young man at the customer service check out was very nice. Also not bad to look at. 😉
So much better than Home Depot. Very helpful and knowledgeable staff. Always leave with the things I need at a good price
My dog Logan always enjoys it here, and the staff are friendly and helpful. (Logan is now six and no longer rides in a basket). They have everything a standard Lowes should have.
Never has anything in stock. Been looking for a new washer and dryer for several months now but they never seem to get anything in.
Love Lowes, good people there. Good prices.
Its a smaller store than most others in the area, so the selection can be a bit slimmer. However, the staff is quite friendly and helpful, and the location is convenient.
Website says what I wanted was in stock...drove 30 minutes to find nothing on shelf!!!
Very nice selection of flowers and even late blooming veggies in the garden shop for this time of the year. Cathy is an especially helpful manager.
A good place to shop for home improvement items and plants, cant forget those.
Its always nice to find the right employee that is willing to get the items we R looking for in a timely fashion.😷
Helpful staff, fast service, price with Veteran discount good.
They carry so many items its hard to find what you are looking for, BUT the employees are VERY helpful! I love Lowes!
Good selection of merchandise. Quality stuff. Helpful employees.
Go to store for any Home Improvement project or Contractor needs. Very knowledgeable paint department. Shelby is very helpful and can help you with any Speciality Coatings project.
When I pass, I want to be buried at LowesI enjoy every visit !
This is what I would say is a half lowes they dont have everything and things are in random isle such as breakers not being in electrical but next to the mail boxes
Sadly this store went down hill lucky they still have a few good employees, Delivery sucks nothing on time ever and when I see a Lowes truck out seems is parked in a parking lot or on the side of the road with the guys smoking
They had what I needed. I asked an employee for help & she was very helpful. Check out clerks didnt seem too friendly.
Customer service from floor employees needs work, cannot find help loading heavy stuff until almost done
Have everything you need..Nicer then Home Depot
Had what I wanted for a repair....almost as much as brand new. Could be an old part though. No one asked to help. It was nice.
Always has what I need
Never had much of a problem this store is usually the last ditch effort store but sometimes you can find great prices others eh
With being low on the choses they offer because of Covid, they still know what they have.
Chris who helped me with looking for a Refrigerator was very helpful and friendly! His customer service skills are excellent!!!
Secret shopper got followed by secret security guard. Not good disguise for 6 8 man.... Lol!
Went in to get framing and sheet rock, one employee finally stopped to help after I had been passed by several times. After checking out, another employee offered to help load materials, but was gone when I brought vehicle around.
Never can find anyone to help you. When you do find someone they never know anything about the products.
They have 8 registers there but only 1 is open and there will be 8 to 10 people in line it takes forever to check out.
The Lowe’s in Cortland is the best hardware store around. They have everything and there is always someone ready to help you.
I love Lowes and everything about them. Huge Kobalt fan durable and workable!
Only lowes employees second shift get this 5 stars. Keep the deals coming boysss
Bought a pressure washer and the associate was very helpful in assisting me
The only pin that was empty was the belt I needed for the mower I bought at lowest. They do not service or have parts.for what they sell. No stars from me
On a Saturday you need more than 2 people on registers. We saw plenty of staff just standing around.
Thank you Sarah in the love plants for helping me out with the Easter flowers!
They had a lot of Clerks on hand to help us out and we found what we needed job well done
This is a typical chain store as provided by this Corporation in almost every town but the service by people there is local and very friendly but not professional Craftsmen by any stretch of the imagination!
Absolutely LOVE this Lowes. The staff is always eager to help and assist and never make you feel foolish for asking questions!
Traveled there for work related purchase. The staff are always warm and friendly.
They treated me so good, it was a pleasure to go to the store it was a pleasure to get the things I needed for my plants.
When they are on top of things they are pretty great....it just seems to be that 80% of the time they are NOT on top of things...
Very helpful with a part I needed for a door I bought there a few years ago
Well stocked and friendly staff. Love Lowes.
I went looking for potting soil, and all they had was plant food... Not a great place to go for garden needs, though other areas of the store were alright.
Customer Service was extremely helpful. She went out of her way to assist me.
All your needs for home improvement and in between at times lol!
Spent 2,578 dollars nobody help me load my stuff and waited half and hour for item guy still didnt help load had by my self next time i will just go to hep sales they help me load items i buy from them
Helpful employees and good prices
Not bad just be careful there is other places cheaper special Electric and Plumbing better wood
Grate place easy to find employees are nice
Buying new flooring. Spent a bit less than anticipated. Working on my well not so much help
I like because they always have what I need and all I have to do is ask someone and they always ready to help you
Paid for merchandise when I get home she didnt bag everything , missing items
Got the tool I needed.
It depends on which lowers youre talkin about the Ithaca Lowes was not too helpful the Cortland Lowes helped us very well
Always has what I need for a good price, especially on large ticket items
We love to shop here,employees are helpful and nice cashiers!!
I went in with cash to purchase a stove. After 10 minutes I left, disgusted. Staff standing around and no one offered any assistance. Ill go elsewhere to buy one!
Decent Lowes fairly new building
Good prices and friendly staff even though they are hard to find sometimes when you need help.
Icant share photos because I only bought a bag of cement what could be wrong with bag of cement lol
Always helpful and knowledgeable staff and this store.
Just about everything you need to build whatever you want to. People at the pro desk are super friendly and helpful.
Love Lowes! Sometimes prices can be a little high but you can always find a deal a if you look.
Great visit at Lowes today....as most of our visits are.
Friendly, helpful staff, always have what I need.
Varry helpful an friendly staff there . Is why Im given them a five stars rateing.
Crystal helped us out and she was not only helpful but she was very kind.
There was Great service! And I could find every thing I need very easy!
I spend a lot of time in Lowes.if they close the store I save a lot of money.
Was able to get exactly what I needed and right to checkout with no waiting!!
Dee, at the Cortland Lowes, was extremely helpful and efficient helping us purchase blinds. Thanks!!
Associate pulled stock from wharehouse to satisfy my needs. Very helpful.
Good place to shop. Really busy at times.
Quick in and out. Helpful staff
I instill my first water heater and got ever Thing in needed from them..
Hardworking pleasant staff. Understaffed some evenings but that may be seasonal.
Fast and friendly service
Just dont, terrible.
Love this store! They have just about anything you need!
Total reviews rating 4.2
199 Reviews for Lowes Home Improvement 2023:
Review №1
2022-06-01This Lowes location is always clean and usually has exactly what we need. Customer service is hit or miss depending upon who and when.We dont often ask for help but last time we were there we needed some assistance finding a particular part. We approached a group of employees who seemed to disperse once they realized we had a question. One gentleman did eventually come over and help us find what we needed.On another occasion we were helped by a gentleman in the freezer/refrigerator section. I cant remember his name but he was a dark haired gentleman from Brooklyn. He was very kind and helped us when we needed help picking out a freezer and came out of his dept to also help us pick out a door.For the most part, this is a wonderful store.
Review №2
2022-06-08Quiet a bit of items that I was looking for was out of stock but thats alright. The store was clean and organized. The workers were kind too.
Review №3
2022-05-31I just want to give Lowes a shout out for the EXCELLENT service I got from Sales Specialist Mr. Sean Cummins!I went to Lowes in Cortland today looking to replace a hinge from a screen door I bought there a few years ago and found out I could not buy one and would have to re-drill my door hinges to fit what was available. He said, “ wait let me see what is kicking around.” He went through drawers, moved boxes, searched shelves and low and behold he found the hinge I needed in a parts box! Then, he just gave it to me!It’s guys like Sean that keep me coming back to Lowes!! I need to bake him cookies!!
Review №4
2022-06-23Same as usual tho staff appear to be learning a little better on location of items when you ask where something is.
Review №5
2022-01-29Robert in pro and Rob in flooring really helped me with my hot water heater Im so so impressed with the level of profession! Great service! Thanks guys so much . You saved my day!
Review №6
2022-06-30Nice clean store. The cashier, Brooke Pike, was very friendly and helpful.
Review №7
2022-02-08Good place with quality tools, hardware, installations, doors, mowers, all of the sorts. Decent prices and sometimes they have sales on batteries.
Review №8
2022-03-05You know what youre getting into. Do they have what you need? Maybe, but if not they probably have something that will work. Be sure to pick out your own lumber!
Review №9
2022-03-28Super friendly staff. Had a great experience. Was able to find everything I needed
Review №10
2021-11-16Only giving two stars for the cashier who helped me find the right unit and the price for the unit was good the negativity of this review falls upon the installation team. Do not go through Lowes for installation at least not of a water heater. I purchased the water heater AND installation, they dropped off the water heater. did not call me or knock on my door to start the quote for installing. when I called the representative they said that someone didnt update my file to include the installation so they thought they were just delivering. after being transferred about seven times and put on hold God knows how many times; I finally got another representative who was just going to start a new service call and she told me that it would be $775 to install the new water heater. I told her that she could forget about it and I would figure it out. sure enough, I called around to about 10 different plumbers in my area. since I already have the new heater their prices ranged around $150 to $200. Been without water for 3 days, 4 months pregnant, and about ready to lose my mind.