Kerbside pickup
Yes
Lowes Home Improvement in Latham
Categories
Location on the map
Latham, Albany County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible lift
Yes
Offerings
Assembly service
Yes
Repair services
Yes
Planning
Quick visit
Yes
Recycling
Batteries
Yes
Light bulbs
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 518-786-3350
Site: https://www.lowes.com/store/NY-L...
Site: https://www.lowes.com/store/NY-L...
Opening hours
- Monday:6AM–8PM
- Tuesday:6AM–10PM
- Wednesday:6AM–10PM
- Thursday:6AM–10PM
- Friday:6AM–10PM
- Saturday:6AM–10PM
- Sunday:8AM–8PM
Lowes Home Improvement in other cities:
Comments (199)
Wow, the store inventory of the item I was looking for and its in store location actually matched their on line website. Not the case with their competitor. Well done Lowes.
I was looking for a product that I could not find (looked for an hour and a half and even asked customer service to send someone to the isle I was in for help. 45 mins later still nobody showed) and nobody would bother to help me. Eventually Ben the manager showed up after I asked for a manager and straightened things out and this Lowe’s location should be so lucky to have such a A++ manager that cares about customers needs and service. BTW the two ladies in returns/service desk have a horrible attitude towards customers. 4/19/2022
Way better than any home depot, isles are navigable, not overfilled with extra displays on floor. Specifically went to get a thatching attachment for my mower, found exactly what I was looking for in no time.
Best big box store lumber period. If your a hand picker like myself you will not be disappointed. This is and always will be my go to Big box lumber store period. I always try to shop small business. American made products.
I think they are over priced compared to the competition. But they have some things others don’t.
Very well kept store, everything you need for home improvement and decor. Employees are friendly and helpful. A+ experience every time I visit!
I hate Lowes never has anyone working the floor. Everytime I go cant find help. With that said I do like thr selection
I ordered a Samsung gas stove. They delivered it in three days. THAT part was great! We were told when they got there that the old stove needed to be disconnected from the gas prior to taking the old one away. (Information that would have been helpful prior to their arrival). They said that theyd come back to pick up the old stove once I disconnected it. I disconnected it, moved in the old stove from outside and connected the new one myself. I called the next day to schedule them to come pick up the old stove. First guy said Cant do it today, well come tomorrow. When tomorrow came and it wasnt picked up, I tried calling back. I called eight times. Four times the phone was promptly picked up and hung up on. Two times I got Lowes Latham, please hold and nobody bothered to pick up again (after a twenty minute wait each time). The two remaining times, I got routed to and from receiving, Appliances, Customer Service, Deliveries and the store manager, only to have been on hold for thirty minutes each time. So the stove sits in front of my house after I paid $30 for haul away, and theres no intention for anyone to pick it up. I got charged for a service that I didnt receive.
Great. Got help finding what I needed immediately. Friendly and knowledgeable staff
Walked in, asked an employee where an item could be found. She directed me to the exact spot. In and out in less than 5 minutes!
So our neighbor hood received Grant money to improve our neighborhood. I contacted Lowe’s Latham NY and their Pro department to come to our house and give us an estimate. The representative called the day of to move our schedule appointment to meet his schedule then showed up late. I let all of this pass. After spending 45 minutes with him and detailing how I need the quote, front fence and kitchen windows under the grant. Middle fence and bedroom windows separate quote, the quote was wrong for the fence and no windows quote was ever sent. Calls and emails are not being answered. In calling Lowe’s today 55 minutes three separate calls non of the Store Manages will talk to me or call back. Then I get a call from the Pro department and one of the Reps starts interrupting me and talking over me. I am currently on hold 10 minutes waiting for a manager.
I tried to get an estimate for siding my house two separate times. The first time the guy called me the day of my appointment and said he was waiting for something to come in? before he could come and take a look at my house for an estimate and then just never contacted me or showed up. The second time I reached out and got a new guy named Joe. He came and took measurements. A week went by so I emailed him and asked if he had an update on my quote. He said he would have it to me by Monday. Another week goes by so I email again and ask if he has an update with the quote. He says he will get back to me with a quote by early next week. ANOTHER week goes by still no quote. If you want your house sided youre better off finding a local business.
You can get anything for house improvement and cleaning staff
The workers at the customer service desk are snotty & rude and the store manager is never there to help solve a problem. barely any workers to help a customer on the floor just terrible service.
Ronald was a great guy helping me find what I needed. Chyanna in customer service was very helpful! Thanks guys
Best home Improvement store I have ever been in. Every worker knew where everything was without checking on a computer. Store was clean and stocked. I will reccomend this store to everyone.
Great prices. Everything is easy to find. Cant complain.
Went there with an elderly person who paid his Cc bill but was charged an extra dollar. Being he is on a monthly budget every dollar is accounted for. So went back and to try to get it corrected and the customer rep at the desk - Sam - was very disrespectful. Not only did he not want to refund the $1, he rolled his eyes when another associate came forward asking how to help.I know these days $1 isn’t a big deal, but to elderly folks it mean a lot. Such behavior is just plain unacceptable. Sam needs HR training!
Im a disabled senior who asked for help. The staff who assisted me came was friendly and professional.
Big store, good inventory. Hard to impossible to find anyone to assist you. If I shop there, and dont already know where an item is, I just wander around trying to find it.
Be careful what you order for delivery. If theres any stairs and they dont feel like bringing your fridge or whatever item up, they CAN deny your delivery. They tell you in store that stairs are okay but then the delivery person will say different. When speaking with the manager he also says they can choose not to deliver. I have spent a lot of money at lowes over the years and I would definitely say I WAS a loyal customer. But after this experience I will gladly start sending my business to home depot for home remodeling or best buy for appliances. Thanks for the terrible experience lowes.
Need to visit more often. The supplies are top quality, fair priced and safe parking. Purchased a German electric water heater here about 18 months ago. Phenomenal product. Ordered online, shipped to store and picked up conveniently.
Went to get a piece of glass. Asked customer service girl to call for help...10 minutes later had to ask her again. Older gentleman came ro help me. Said he wasnt physically able to cut glass for me. Got another gentleman to help me and he said he wasnt good at cutting the glass. Didnt have the size I wanted but said would cut glass from a bigger piece in stock. Wonderful until he charged me for the bigger piece of glass. Said that is how it works. Wish they could have told me that upfront. So I had to ask for the smaller piece of glass also seeing that I paid for it. Kinda got a look. Customer service about a 3 out of 10.
Great store. Clean, organized, super nice people and helpful. Did I say well stocked. Recently purchased a microwave and had Lowes do the install. We had 32 inches of snow that Thursday and they showed up and did the installation. It doesnt get any better than that!!!
Just bought the electric leaf blower. The best sale price in the Capital area.Lowes doesnt match the price, each store has a different price.
Help is a little lacking, some employees dont feel its their job , just went in for a simple 3 was bulb I saw online and actually picked up a brighter GE reveal daylight white in color vs. Dim Yello 1800lumins of what ever I want to a, stopped and checked out the new craftsman tool section that took over for husky great prices
Self checkout didnt workOne cashier for entire store
Terrible experience today. Bought a belt sander, got it home and it was used. Yep actually used previously. Someone returned it after they did there work and Lee out it back on there shelf without inspecting it.
Worst customer service Ive ever had to deal with. All the people at the customer service desk have an attitude. I ordered a storm door from this store and it showed up without the glass and they couldnt figure out where it was. Managers say theyll look into it and call you back but never do, and trying to get ahold of them again on the phone is nearly impossible! Ive had a door now without a glass for close to a month now!! Terrible, Terrible service! Not coming back to this store.
The Latham, NY Lowes has customer service clerks that answer the phone, for curbside pickup, and places the receiver on the counter without saying anything! I sat in the parking lot for nearly 30 minutes listening multiple male employees cussing and swearing quite loudly. If I wasnt disabled (the purpose of me choosing curbside pickup) then I would have been able to walk inside, still on the line, to find out why I wasnt being answered. It was my significant other that actually marched inside to confront them!! It was another 30 minutes before she returned!!!! Never again will I do ANY business there and I will tell everyone that I know at my DAV and VFW to stay away!!
Extraordinary customer service! I had a problem with a patio chair that I had purchased in 2015 and couldn’t find my receipt. Every interaction, from their corporate offices down to the store level, was timely and helpful. Matt, the store manager, spent a great deal of time researching, finding my original transaction and offered a more than fair resolution to the problem. His assistant manager, Chris was also helpful. It’s a pleasure doing business with a company that has employees that are so customer focused.
This review is for the window treatment department only! Don’t waste your time unless time is a surplus luxury you can afford to flush down the toilet. My wife and I had an initial consultation with Ms. X (I won’t use her name). She set us up in the system and told us to contact the installer for measurements. The measurements were taken and then we scheduled an appointment with Ms. X to select our blinds. Ms. X said she would be on vacation for 2 weeks so we scheduled an appointment with her for when she was back at Lowes after she convinced us that her 2 other colleagues did not have the knowledge or experience with helping us select window treatments. Our appointment day arrived and I had to reschedule. It took 3 hours of calling Lowe’s to finally connect with someone at Lowes who promised to deliver a message to Ms. X that we would need to reschedule and that Ms. X should call us right away to reschedule hopefully for the following day or the day after. Ms. X never returned our call until 6 days later. Meanwhile my wife and I tried to call numerous times in the ensuing days to reschedule but the phone kept ringing and ringing. When Ms. X finally did call us at 8 in the evening on a weekend, she asked if we were still interested because she did not know why we didn’t show up for our appointment. I told her about the message we left for her which she claimed she did not receive. I then told her I tried to call her numerous times but there was no answer and no one else to connect with. She then replied, “oh, well that’s because I’m only here 12 hours a week.” If you want custom window treatment installation and being able to communicate with someone for your selection and installation is important to you then don’t bother with this place.
Store was well kept. Service was good
Good customer service, even with social distancing rules. Prefer it over Home Depot for most products. Better administration on military discount. Once your military service is verified, you can use military discount on almost all purchases; NO questions asked, just show your Lowes card!! Though, Home Depot does still have better selection for tools.
This Lowes has been great. Paint, lumber, wiring, hardware... helped us find the stuff to replace a roof on a chicken coop and build a garden fence, even during scarcity. I feel safe shopping here, even with sawdust and tall shelves. The staff respects social distances but still feels available if you need help.
After walking through here I see most of the products are commonly used in home decor. And can be pricy despite the style... Layout is a bit easier on the eyes to find categories but is very different. And staff is helpful to find items.
If you place an online order dont count on it getting filled or ever receiving it. Youre better off going to every local Lowes trying to find what you need on the shelves. And definitely do not trust the online inventory numbers.
It was good enough. They didnt have the flood barrier I wanted so I had to go down the street to Home Depot. They did have a nice selection of fruit trees though - better than what I saw at Home Depot so I ended up needing to go back.
Nice lowes. Quick Curbside Pickup. The gentleman that brought out the wood was extremely polite and helped me load the woods into my truck. This location is conveniently located and easy to get in and out of quickly!
Again another wonderful experience at Lowes. Store was very clean and tidy. Covid 19 precautions are in place, but arent a hindrance. Employees can easily be spotted and are willing to help. Unlike my past few experiences at the competition store. I finally learned my lesson. Just go To Lowes. Had some keys made up nice and easy today.
Went to Lowes to look for mulch. They had it for $2 a 40 lbs bag. Thats a good deal. Thank you.
Always find what we need (and more!) with ease at great prices. Still our home improvement store of choice. Especially the Colonie store
I miss my sales associate person, John Nelson. He was always there to help me when I came in. I even asked for him specifically! Im handicapped and he takes and gets everything I need everytime. If I order something for delivery, he checks it for me and makes sure everything is as it should be. Im so sad he left, cause now I dont get the service I was getting from John. He is missed and you should bring him back even if you need to pay him more cause hes worth it! Best customer service Ive had in a long time.
They had what I needed. I had to wait at least 15 minutes before someone came to unlock the fencing. He did allow me to choose the piece I wanted after moving several that had broken pickets. He did not seem pleased about this but he did do it.
Ordered a table saw and planer online. Received notification that both items would be ready for pickup on 5/21/2020. Arrived at 915am to pick up and I was told they lost the table saw. I refused to leave as it was a huge box that weighed over 200 lbs, this isnt something that falls behind the sofa. They looked harder and eventually found it. When I asked for help to load it into my truck it took them 45 minutes to find a loader to help me. Left very frustrated
Very clean and well stocked store with friendly/helpful associates.
Recently I purchased a platform bed online from Lowes. The bed was delivered to me in a timely manner from warehouse. Unfortunately there was a hole through the box and the headboard. The customer service number that I called was very helpful. The customer service representative had the manager Matt Clark from the Latham NY store call me. A new bed was shipped to his store , and he was so nice and went above and beyond to drive to Vermont himself and replace the damaged headboard. As for customer service and taking care of this so quickly , I can not thank him enough. This wonderful person has renewed my faith in doing everything they can to satisfy their customers. Matt is a hero in my eyes and a wonderful human being. LOWES should be very proud of how this manager treats their customers. Again cant thank Matt enough. Need to add more stars to your rating.
I was helped by Marc V, and Phil in appliances and I couldnt be happier. They were both very friendly, helpful and knowledgeable. I was looking for several appliances for a new home and had lots of questions. I will definitely come back here for any future appliance purchases, and highly recommend them to family and friends.
Lawnmower departament is not good but Custumer service is even worse, you buy a lawnmower that doesnt work after 30 days and when you call they dnt even try helping at all, dont even provide you with the craftman phone number. Im never buying here again.
The staff working black Friday was great! Extremely friendly and very helpful! I was a little late in the black Friday madness and arrived to the store around 12:30 I was looking for a specific power tool set. I couldent find it so i asked. There were a couple employees who searched hi and low for me and finally found what I was looking for! I also had another one help me carry a big item I purschased! The crew working was really great and helpful!
Was looking at wood floors for a kitchen remodel and there was no staff around, no one asked me if I needed assistance. Also, there were no samples available for the floors that were in my color scheme.This is typical of the kind of service I get when I shop here.I always get better service at Home Depot.
Love having a Lowes near by. Go there often for paint, tools, tarps, electrical supplies, lawn mowers and appliances you name it. Staff is helpful and prices during sales are usually great. Plenty of parking and easy to get to.
Flooring and Title Department was wonderful and deliver Superior customer service. The self Check out clerk and manager was excellent
They have boxes, parking tape, and bubble wrap! Everything I needed. I made multiple trips and found the staff was hit or miss. They were helpful, but i didnt get any sense of joy or that they were smiling under the masks.
Its very sad times ,yes product shortages exist, service is an art of retail past. Employees are over worked.
Delivery horrible they said that they going to deliver our fence on Friday they did not deliver they did not have time to call they said first thing Saturday morning they did not deliver I called them bunch of times was waiting on the customer service talkin with everyone they said they will deliver will deliver but nobody did so if you have chance please go to other Lowes but not Latham!
Topsoil, edging and pansies on sale. Some birdbath bling!
I dont go in often. I just needed a few things. I had trouble finding what I was looking for and an employee named cerrone went out of his to help. Thanks again cerrone!
Went in looking to buy a gas stove. Just a plain no frills stove and we have natural gas not electric. The salesman actually said whats a pilot light? Ive worked here for 20 years and never heard of that. I just rolled my eyes and walked out.
I only started shopping at Lowes about a month and a half ago.Used to ship at the home depot.I stopped at Lowes one day. She asked me to apply for a change card. I would get 5% off my bill every time I shopped if I use the card. Been shopping there every since. Want a saving.
Perfectly stocked and great customer service. I can not complain about anything.
Store is clean and easy to navigate. The cashiers are friendly and quick with their work. Bought some basic home supplies and a Christmas tree and they were all of good quality and reasonably priced.🎄Christmas tree was $40 for a 7 foot fresh tree we picked out. Employee cut the end off and lower bows so it was easy to place in its stand and bagged it in a nylon net. Help out to the car is available if needed which is nice.**update** week later the tree has had minimal needle shedding and still looks very fresh and lush.
VERY slow online order fulfillment...lack of staff. Went to store to just get the product off the shelf. Took more time but got it. Disappointed but understand the situation they are in.
The service here is abysmal. It took me an hour to get my online order only to find that the dishwasher had been damaged because someone drove a forklift truck through it. There were pieces missing and obvious damage. However I couldnt get my money back immediately because they had already printed up the slip saying I took delivery. So now I have to wait another 30 minutes for their system to allow them to refund my money. Im left now wondering if I actually got a refund because right now I have no documentation to prove it.
We knew what we needed and where to get it so we didnt need help on the floor. The cashier was quick, courteous, and attentive.
Moving, had to go to get moving supplies. Customer service associated was helpful. I need storage for my books and she recommended boxes that they receive from one of there product sales (free). The cashier also helped me with packing them so it wasnt so cumbersome when placing these in my car. Thank You.
I dont know whats happened to this place but every time I go in the lines are miles long and it takes forever to check out. Its literally every time I go in there. Im not talking about being inconvenienced Im talking about waiting 15 minutes to check out.
Excellent customer service (2020 review)Updating review for 28JUL2021Riley and the customer service team were a huge help tonight, they seemed overwhelmed by a line of customers, but kept their cool and powered through. Even went above and beyond to help me. Thanks again for the hedge trimmer! Will be back again soon.
Lowes picks up the ball where Home Depot drops it. I have found Customer Service to be among the best here...
Me +1 went to Lowes to look at some flooring and some window for my house Lowes was very busy this dayWe where there & we were helped but not to fast and beginning of season I guess you have to expect this ?I want to be able to go in my storeFind what I want Lowes is 1 of my stores so I hope they get good staff
The place is managed terribly. There are always dozens of employees walking around doing nothing. There is only a single cashier open to check out customers. This happens on weekends and holidays. It doesnt matter what time of day you visit. There is not a self check out area. It will take you over a half an hour to get out of the store. So I left without buying anything. What a waste of time!
Been there twice this week . Employees very friendly and helpful. Got everything we needed.Had our measurements taken for new side door and will be installed soon. Thankyou Lowes.
Standard Lowes location. That being said, information on the website does not match what is actually in-store -- wrong bay/aisle information led me searching for the product I wanted... Only to be confronted with an empty shelf after the website said 15 were in stock. No associates were around to ask for help, and the customer service desk brusquely told me to go ask someone in paint (I was looking for cleaning supplies, not paint). The employee in paint helpfully got a lift and collected a box from the upper shelves. Did I get what I needed? Yes, with sustained effort. But the lack of employees on the floor to help was off-putting, and I felt like I was bothering employees by asking for help.
Had to get plumbing supplies today. I came in without a clue as to what I needed. Richard was very helpful not only in picking out the parts I needed, but also helping design the project. Thanks Richard!
Was helped after waiting over 30 minutes and the faucet I was sold was completely wrong and I had the old one with me. They need more help and training.
They have signs for places for returns and order pick up with 2 different registers. I went to the line for pick ups and after a few minutes I realized there was only one associate working there and she was on the return register. When I questioned a customer service associate who was walkin by she said curtly that it was first come first serve. I told her the signage indicated something differently and she just repeated the same thing. She was not helpful at all and dismissive in her attitude. Finally another person showed up to help after approximately 10 minutes.
It was awful. The customer service was non existent. I stood waiting for assistance in getting light bulbs. I finally left. They were waiting in the back room for the store to close. I got there 40 Minutes before closing.
After bad treatment at 2 other Lowes, I decided to try this 3rd location. What I wanted was sold out in 10 minutes. The manager was more than willing to find a substitute for the item. After a 2 minute wait, I got an item that was even better than the original. This will be the store I shop from now on. The extra 15 miles of travel is worth it.
I hate customer service here. They are the worst. I wanted to find something that was on clearance. It was on the very top shelves. When I ask people where this item can be found, they always say Aisle 12 or Clearance I say its not there. They check. Dont find it. Finally a different day I asked this godly man who was the best. Instead of doing what everyone else was doing, he actually checked even after I gave up. He found them on the top of the shelves. I forgot his name, but he was The best. He had determination unlike the others. Dissapointed in lowes customer service/ help.
For many years I preferred home Depot until I found out that the owner of home Depot is a big time Trump supporter. So now I buy from Lowes.
The staff there were excellent who handled the pick up. Problem is the Lowes head people MUST spend more money to hire more people to assist at the customer service area and other areas of the store.
I bought a small chest freezer from them this past summer and got it delivered and today I bought 3 sleds from there when nobody else had any, and they have the most perfect people who are verrrry helpful and friendly and do not turn their back to anyone like HOME DEPOT in Pittsfield does
Lowes for me is just, eh... The store is usually a ghost town, I mean from customers to even staff. It is hard to even find someone to help you sometimes. No self check-out and usually one person on the register. I only come here for certain items Home Depot does not have.
So happy to see all employees with face masks on covering mouth and nose. Except young girl working on plants. She had it dangling from one ear. Staff in store and on register, very helpful and polite.
In looking at washer and dryer after trying a local appliance dealer thinking service and knowledge would be better than a big box store. Phil came over to help us much faster than in the local shop and was far more knowledgable. We will be buying from Phil.
Colonie Store Pickup counter, waited forever while counter person was on phone with management talking store logistics. That store always appears understaffed, never enough red vests to do anything, including manning paint counter. Sad. Feel bad for the employees who try to make customers happy even though the store is set up for bare bone staffing. I try not to shop there whenever possible.
Needed a 1 x 12, 8 foot piece of pine cut to a particular length. Looked, waited, called from inside the store. No answer. Left. Got first rate immediate service at a competitor nearby. Never again Lowes!
Always a pleasant visit. Unlike other big box stores staff members are always ready to assist with any questions or locating a particular item. Unlike Wal-Mart, where Christmas items are on display as of 10/3, many items are available year round. Enjoy your trip!!
Unfortunately, we had an awful experience when trying to order a rug. Customer service, when able to get any, was not pleasant, nor very helpful. Was not given full information and when information was given, it was was misleading. The actual price of what we wanted (when they told us today) was no near what we were quoted after measurements were (finally) taken. Had to reach out multiple times to be updated on what was happening only to be told they didnt have any records of us (even though they had already taken some $ from us). Today we cancelled our order, but since they didnt even have us in the system, I guess I cant really say we cancelled....Very disappointed.
Customer service is complete garbage, good luck getting a call back, billing does not reflect store discount , paid credit card in full and it shows delinquent on my credit report. It’s a Mickey Mouse operation and I am done with Lowe’s , closed account.....good buy overpriced Lowe’s ,welcome amazon prime .
Several employees passed me and my 3 year old grandson. Not one asked if they could help me. I waited at least 5-8 minutes at the service desk where one employee was helping a return customer. Finally. A lovely black lady helped me and called someone to help me get an air conditioner and put it in the car for me. I have back problems.
My wife and I are not complainers, but this time we are going to be. We went to the Latham store around 10 today and sadly to say we saw at least a dozen people in the store not wearing a mask.. No one wants to wear a mask, but you have to. The store manager needs to enforced it. Hopefully someone at Lowes reads this posting do something now.
I had to buy white window lumber to frame a big living room window at 116 inches first I went to H.D. they didnt have what I wanted so I took a chance at Lowes and they had the lumber I needed at 12 feet it wouldnt fit in the Equinox so the work there cut it at 116 inches for free for me. I was so happy I would recommend Lowes to the public as one of the best home improvement stores in the neighborhood, Oh, and by the way, Happy Valentines to everyone.
Sucked. Looked at 36 in range hoods online for days. Went to store. Store does not sell 36 in range hoods. Ugg!! This should have been on the website. Once again lowes does not have what I need.
Poor customer service. Two women helped us originally. We wanted an item that was large and heavy. The women said we would need a flat bed truck to take home because it was on pallets and weighed over 600 lbs. Then we asked an elder gentleman for help, he went and got the item we need. Then we couldnt just leave with said product even after paying for it because they forgot to take off the metal rails that they use to stack it! This is an item that should have come off in the back with the proper tools! Instead, the elder gentleman, my son and my disabled husband fought with wrong sized wrenches to get those off! Asked for manager. None on. WHAT KIND OF STORE IS THIS? Fist & last time I bother with this place. Gave two stars only for the elder gentleman. He was very helpful.
Still satisfied after the lies of Home Depot management and their corporate offices turning a blind eye toward their employee shenanigans and polarizing political displays as part of their uniforms, I have cancelled my Home Depot Credit Card and took all my business to Lowes.A year ago, it was easy to find help and I was often greeted by a helpful employee offering assistance and even telling me to relax while they finished loading several bags of blue stone on to my cart for me. I was blown away by the difference in service compared to what I commonly found at Home Depot.But an interesting has happened in recent months; While politics are not overt and employees remain neat and curteous, that level of presence and knowledgable individuals has become scarce. I often walk in to the Latham location to find it a veritable ghost town and staffing levels seem to be reduced as a reaction to lower cash register intake (And I suppose I can understand that to a degree).But when the place is busy and Im looking where I would logically think to look for something, I ask the employee standing in the cleaning aisle whether they sell an acidic tile cleaner - - She looks at the shelves of cleaners and rotates her head as if to be scanning a big circle and turns back to me and says nope. Fortunately I found my way to the tile aisle to find individuals who worked there and immediately pointed me toward what fit my description. But with two kinds, they could not recommend one over the other. This begs the question - What good are those wireless phone / terminals good for if an employee cant (or isnt trained to) look up a product by using descriptive key words??? Why cant a clerk at a register instantly tell me if an item they just scanned will be replenished in stock? How come your computer systems cannot make it possible to enhance your staff to improve customer service? (This ends up being a problem at Home Depot as well, but why mention this kind of criticism when Home Depot cant even handle Customer Service 101?)Asking for more stock to be brought down from a high storage location was also an annoying experience just this week. When I asked for a pallet to be brought down to complete yet another order of 20 pails of driveway sealer, they insisted I qualify my request by telling them how many more pails I would like than the four existing ones on the shelf. When I say I need more than what they have on the shelf, that should have sufficed! Besides, why not take the opportunity to stock their shelves?I guess this all points to a trend where employers often have no choice but to bring in these kinds of twits who dont have the ability or aptitude to be helpful and instead openly joke with one another within earshot of a customer about working harder to improve their ability to be facetious to others. Even if I showed them all my receipts for the 10s of thousands I have spent in the last year at Lowes, I unfortunately dont think it would have made a difference.I do still like Lowes more than HD, as the store is often cleaner. Their garden center is by far nicer, paint seems to be on par and I have always liked Home Depots paint dept. and its staffers. Lowes service desk is rather helpful and there are visibly more smiles from these folks than HD.I dont think it would be a surprise to anyone that Lowes often offers an additional step up in quality for most of the seasonal and finishing/furnishing items they carry.I still recommend Lowes because my critiques are of simple systematic issues, while Home Depot has some pretty deep cultural issues at the very top of the chain of command. It festers at the store level.
You have to hunt someone down for customer service. Took me 5 mins. to find someone only to be told I needed to talk with someone in that department! But there no one else on the floor, even CASPER TOOK THE DAY OFF!!🤔😑 This is one of the reasons everybody shops on line. Companies dont want to spend money on payroll,to accommodate customers.
In time of need they delivered to our University and called me when they said they would. I ordered months ahead to be efficient. Shipping supervisor is professional & customer care is quick to respond to messages. Thank u to the ladies in appliances, great help! Nicely ran depts. Very appreciative. Delivery drivers were courteous & strong group of guys, Great work! Thnx so much.
Go there for when I need any hardware supplies.Also for my home appliances we got our refrigerator there washer and dryer there.We also got our daughter for kitchen stove there.They have good prices and an excellent staff to help you.
I didnt find what I was looking for but I just think they stopped making it. Couldnt find it online either.
Helpful staff. Inpossible to reach by phone. Items shown on web site as in stock were not, requiring trips to multiple stores. Understaffed!
A decent big box DIY store, but I was able to find someone to help me very easily, who knew where to find things. Thats a big plus. Its a fairly new store and parking was easy. They also had an Amazon Echo on display, which was very interesting to see in person. The lighting and tool displays were up front, too, which I appreciate.
Well Stocked, Helpful Associates, Good Pricing.
We have been having an issue with our Samsung refrigerator for several .months.The appliance supervisor, Sarah, has been extremely helpful, working between Samsung and us.
I went here to look for a washer and dryer and the sales representative in the appliance department was very courteous and not pushy at all. He was able to answer all of my questions as well as give me some helpful advice when looking for a washer and dryer.
Notified that my online order was ready for pickup. I call ahead and confirm that my order is ready for pickup. Get there and none of my order was ready for pickup. After waiting over an hour the order still was not completely fulfilled. I just took what was ready and had to submit for a refund for the rest of the items.
This is my go-to Lowes on the way home from work. Online ordering and pickup is easy and fast at this location. The staff are all very helpful and knowledgable. The road to get in by the CVS is terrible however. But we can blame the lovely town of Colonie for not repairing it.
Good place to buy any hardware from
I am completely rely on this store to buy necessary staffs. Return is very easy, as usual. All Sales Associates are doing theirs best. Very happy to have this Lowes in my neighbourhood.
Amazing customer service from Tyler and Jillian, the moment I came to pick up my order oh, they are quick and diligent about getting me in and out. Coming from Clifton Park, I will definitely be doing business from the Latham store!!
Staff in the store were super helpful. The folks delivering left garbage in my driveway and mailbox.
Its Lowes. If I have to explain Lowes to you you might as well go check it out. Its basically Home Depot but Blue instead of Orange. Im just being honest. Wood, tools, paint, mowers, sheds, sinks, lights. If your house or lawn needs something. Its here. Just like Home Depot.Which is better? Home Depot or Lowes? Who knows!! Lol🤷♂️
Went to Albany and the wood cutter was broken. Called Latham and theirs was working so I drive there and as they are cutting my item it stops working and said they couldnt fix it.
Wanted to special order a storm door tonight. No one was at millwork so I went to customer service and they said they would send somebody to millwork. I waited for over 25 minutes.noone ever showed up. Nice service....
I went on line to see if the store had the item that I wanted. I was told there were three at this store. I then drove to this store and somehow when I tried to purchase the item one was broken and the other two were sold within the half hour it took to get to the store. Who knows if that really happened. I returned home and bought one on line. I will be leaving to pickup the item we will see if this store really has it.
Well...do you really need me to let you know that you should head to Lowes for ANY and ALL your home improvement needs? Its Lowes...they WILL have what your looking for!
They really need to open more than one register when the line builds. Seems to be a consistent issue. If not going to open another register then they should put in self checkout kiosks.
While the Lowes retail store provides good product, their on line service is one of the worst. One item took 3 months to deliver, the second item required us to work with the shipping company and Lowes on line was completely unresponsive. Lowes should exit the on line business model as they are incompetent at best.
Bathroom is a busy place at 7am in the morning. 🤣🤣🤣
The absolute worst phone experience ever! Tried twice in the same week to reach plumbing department to ask for help. Both times the same thing: 60 rings followed by Lowes operator asking who are trying to reach; followed by 60 rings, followed by 4 minutes of music, followed by who are you holding for? What a set up. Thank goodness for a Home Depot in the neighborhood.
Needed help finding tools to repair my chimney and the sales people were wonderful. They took us right to the section and even helped pick the right tools. Very happy with this store.
Friendly and knowledge staff alrhough they always seem to be understaffed and never have enough registers open. The store is fairly organized and clean. A few things seem kind of out of place (for example, if you were looking for a broom you would expect to find it next to the rakes, shovels, etc but instead theyre a few aisles over with air fresheners and garbage bags)
Con: Getting department help was very difficult on several occasions. Product knowledge was lacking in certain areas.Pro: Returns are painless provided you have your receipt, Inventory is correct and well stocked. Products are of a good caliber.
I brought new items and they said assemble it . was used rusted and no instructions or warranty. Ask for new one and they said it was on shelve outdoors. It should have been reduce . wow 62.00 bring new got second used item I shelve. Poor service excusedTold to get warranty and brochure on line it should be free at this point. Very dispointed.
Poor customer service. I bought a mailbox and Saturday, Went to return it Monday for a refund and they would only give me a merchandise card. I told them this would result in my going to home depot from now on and they didnt care. they just lost a good customer over $26.
This Lowes is like all the others Lowes in that it is very well lit. Which is great and makes it easy to check out anything you are looking to buy. Their products always seem to be a step above in the visually pleasing category than Home Depot and the lighting hands down helps this feeling. 4 stars only because when comparing it to Home Depot I feel like Home Depot has staff that is more well versed from people working there part time who actually do the job you are looking to have done. Ie in flooring you can usually find someone who does flooring professionally, landscaping, plumbing etc while at Lowes it is traditionally harder to find someone who knows the answer without reading the packages etc.
Usually has what I need in stock. I do use the app if an odd purchase to see if amy nearby stores have what I need. Usually one does.
Amazing experience. Rachel the cashier was super helpful and engaging, making my experience that much more enjoyable. 10/10 would recommend!
I was there for a half hour and not one person asked if they could help me. I was actually in an aisle with one associate there and another showed up then left a couple of minutes later.
When I enjoyed about my visit was the knowledgeable employees asked one employee where something was he wasnt sure he brought me to someone that knew exactly where it was. unlike Home Depot where they would just give you any answer to get rid of you
Very friendly shopping some stuff you have to ask a service person for help on figuring out prices on some stuff. Otherwise the staff was helpful asking if we need anything.
The woman at customer service was very helpful and even looked up manufacturers specs for me.
Finding stuff in lowes can sometimes be a challenge. However there are good deals and a wide selection of product. The staff has always been courteous.
Theirs a lot of red vests standing around. They say hello along. Dont know much. But they are always willing to get someone else who dont know anything either.
Lowes appears more focused on customer service and I just signed up for their Lowes Pro program and I like the benefits so far.
Absolutely horrible. Took an hour to pickup two appliances already paid in full when ordered. Curb side loading is a joke when they send out two employees who could barely lift a bed sheet. Very dissatisfied and may not use this store any longer.
Most of the same products as other Lowes. Dont ask for help. First time, I asked a register clerk for help in plumbing. A man came, asked if I needed help. I said, Yes, I do. He walked off. Second time, I again asked register clerk to call someone, apparently theres no one by the name of someone. I left and told the clerk I would waste my time elsewhere.
They dont answer the phone
Took a while to get service whilst looking for paint [although it was probably due to the whole pandemic, it still was unnecessarily long] but they ended up getting the paint I needed so thisll be a 4 star review.
Lowes helps to make beautiful
Dog friendly very nice staff
There was only one person working both sides of customers service. We had to wait a long time for help. The customer service person was also answering the phone. Kaycee was extremely knowledgeable and helpful but she is only one person doing the job of four. Outrageous
Worst store. They cheat customersThey tell u item is not available after buying. When i added the item it was showing available and order was placed successfully. After 3 days i get email item not availableNow i cant get that item for same price as it is sold out.If i was informed immediately i would have brought it at another storeDont buy at lowes latham
They had in stock the iron railings needed for a replacement project to match existing.Problem is they are not stocking horizontal style at 32 height which is code compliant (3 spacing) - the stairway ones you bend in place get close enough when bending to meet stairs angle.
Had everything I need it and great customer service for things I needed to find I was helped
Usually only 1 register open, there is self checkout but it’s usually closed. Look forward to a 15-20 minute check out.
The absolute worst customer service I’ve ever experienced waited 20 minutes for two different workers who got called to come and help me specifically and they never came truly pathetic workers
Thanks to Kris me and mother had a great visits at Lowes even with him not working in appliances he did everything he could to help us get what we needed thank you so much Kris from Plumbing
I absalutely Loved the young lady that was working at the customer pick up area on 6/22/20 at around 5:30 pm....I wish other stores trained and hired employees such as that young lady!!!
They must be having supply chain issues.
Awful experience. No one on the floor in the departments. Customer service did not know how to place an order. No one at the pro desk for 45 minutes someone finally there and didnt know how to place an order. Just lost at least a $1500.00 sale!Wont go back.
Trying to find aisles is ridiculously difficult.Theyve changed the design&if youre able to find an employee to help ,they are lost themselves.In addition the lack of variety of brands in their products ie,they carry 1 brand of bulbs&,the fact their prices are higher than the chain down the road is not good.
Whoever works in your electrical department is an obnoxious know it all dbag. And stop over charging people for lumber
Always can find help if you need it. Great employees, dissatisfied with huge pricing increases in the lumber dept.
Black & Decker lawn mover $289 vs unknown name of same design $399 at Home Depot
Good place for your home projects store is clean and the employees are following all the rules pertaining to covid-19.Thank you
Allowed return cross-county with receipt
I was able to find the products that I was looking for with the exception of different varities of wall tiles. Will have to search elsewhere.
Very nice, people who work there are more than willing to help you. Not like HOME DEPOT. I find that Lowes products are much better, also there prices are better. I enjoyed shopping there to.
0 stars is more like it, 50+ people in line to check out & only 2 registers open, one @ each exit, & this is not the only store ive seen this in, this is not helping during pandemic, i would not consider that good social distancing, why would you want masses of people gathering in multiple isles, it definitely deterred me from participating in lowes nonsense
The selection was so much better and more organized for holiday decor and in tile and flooring than the Home Depot
Clean. Items easy to find. Had paint mixed, was done right and quickly.
Typical Lowes. Always a problem at the cashier point. Lowes the staff never care..or give a ... About the customer or the fact they are working)being paid. Its an attitude by corporate..because it exists at Lowes all over the country. Avoid.
Staff are extremely rude. I say dont waste your time or money here, go to Home Depot.
We had to wait a long time to pick up a online order. There was only 1 person at the customer service desk and she was calling several departments for assistance and nobody was answering her calls.
Was delivered a broken Refrigerator last week and was told they would be contacting me to replace it with a working one. Have been calling all of the store and delivery numbers for a week and no one will call me back. Worst customer service ever.
Clerk dint know how to use a lowes gift card at the register. Had to wind up paying cash
Sometimes it can hard to find aome help, and when you do cant guarantee that they will be able to actually be able to tell you where what your looking for is.
I thought it was a one or two time thing, but every Lowes I go to is the same. The employees dont know where anything is without their phones and if they cant find it on the phone then too bad. Its happened multiple times in multiple stores. Even the customer service desk seems completely lost on what to do.
Appliance department very helpful getting a water heater install scheduled quickly after mine had a bit of an...issue
Always Good Deals. And hey veterans discount and special parking. Gotta love that
It had a good volume of customers and the store bass done a tremedaus job of seething up and displaying the new Holliday items
Brandon, and Brian delivered my washer today, they were polite professional and very quick.
Didnt have what I needed but thats the normal everywhere and I get it supply chain issues
Wow..Maureen was so helpful at checkout. All productsI needed were in stock. Covid protocols in place.
Almost always have what you want in stock but having no self checkout and only 2 cashiers working slows down getting out of Lowe’s.
This place has everything you need for home projects. However, it is very difficult to find what you need, most staff members dont know where anything is. Staff is always friendly, there is a need for more staff and a need for more training.
Good store but dont think you can call ahead....if. you get through the call gets conveniently dropped while you are waiting for the answer to you question. Its happened quite a few times.
Each store associate interacted with was was very pleasant. I took a star off for the selection and condition of the cacti and succulents.
Great staff very knowledgeable send you in the right direction clean and fast
I was looking for a particular make and model of tiller and Joe found it for me and help me get it ordered and I only have to wait about a week for it.
Unable to find an assistant in store. Tried calling the store with a question and no one picked up. Hoping Home Depot can assist?
Went to buy stain with the brands they sell didnt find a possible color. So I went to Home Depot where I was treated very well
Had a new washer delivered and the guys were great. They were quick and courteous. Thank you
I just wish the people the driving the cars and they drive past the store be very careful especially sometimes when you need to walk across to get to Walmart CVS or other places the cars be trying to kill you and they didnt pay attention to me on the phone its only says watch out for the hump they get mad because you take your time and youre walking and theyre driving please no more deaths by car accidents over that area be safe
Love going here for home improvement all the Employee are quick to help you with anything you need and they are quick when checking you out love it this my place to go
Glenn in the Bath section is AWESOME!!Go shop during the evening when he is there! He is super knowledgable and super helpful! Great guy and knows his stuff!Thank you Glenn!
I cant say anything bad about Lowes I have always got the help,when I needed. Alot of the employees go out of their way to help.
Terrible service. I paid full price for a damaged item because i couldnt wait for a manager any longer. As a contractor, their service is unacceptable. Wont go back.
Total reviews rating 4
199 Reviews for Lowes Home Improvement 2023:
Review №1
2022-06-24Another testament to a criminal neighborhood and clientele. Everything locked up with security tags. Locks on peg board hooks. Not enough employees to access products that are locked. Must be a high crime area. BTW more credibility to my point. They have cameras on the building and 2 trailer mounted camera stations in the parking lot that have been there well over a year. Go elswhere.
Review №2
2022-02-27Do not buy blinds here! We spent over $2000 on blinds and have been waiting to get them installed. Go in person and you get the run around of theyll get back to you, call them and you get the same thing, they also dont return the call of the installer. All we need is the correct brackets and have been trying to get help for 2 months. Got an email the other day saying congratulations on your new installation on blinds and I have a 1 year warranty on them. I want to collect on that warranty because it was such a bad installation it was like they were never installed!
Review №3
2022-04-26If you go here stay clear of the supervisor Bill. He talks to his employees and customers with disrespect as if he is superior to everyone especially woman.I’m not sure how anyone thought this type of human is qualified to be in a customer service management role but you would think upper management would address it but they care about as much as Bill does. Which says a lot about the structure within this company.
Review №4
2022-03-18AVOID! Installed a dishwasher that does not work beginning of January. Trying to get a replacement through them and their third party installer has been nothing short of a nightmare. Excuses from them every time we go into the store or call. Go to Home Depot instead.
Review №5
2022-05-15Friendly helpful staff. They will definitely have what you need for your home improvements. If its not on their shelves they can most likely get it for you pretty quickly through their catalogs.
Review №6
2022-05-13Great store for home improvements. Great staff give you advice every step of the way. Get the Lowes card and save 5%.
Review №7
2022-01-12Be wary of online stock availability. I was looking for a filter at my nearby Lowes store but had none available. Looking at other stores, it reported that Latham had 12 in stock for pickup today. After writing down the location of the item in the store, I drove to the store and found there was none in stock. I went to the Returns area since I didnt see a Customer Service area at this store, to ask about the discrepancy. While waiting, I looked up the item on my phone and it showed that 12 will be available TOMORROW for pickup. I left. Back home I verified on my computer that it reported 12 in stock TODAY. I refreshed the page and now it showed that 12 will be available tomorrow. I gave the store 2 stars because I could not find an associate to help and their inventory is not correct. Added note, this store was 7 miles further out than the store I usually patronize.
Review №8
2022-01-25What dont they have? Its a wondrous place for everybody..builders, craftspeople, kids find treasures and dads and moms work with them on school projects. Love their gardening merchandise and plantings.
Review №9
2022-02-12Found two of the three things I was looking for! Staff in each department was really helpful. At checkout the employee was fantastic. Gave us tremendous advice. Thank you!
Review №10
2022-01-03Dishwasher shopping. They held a Consumer Reports top choice in stock. Knowledgeable person at the appliance center in Latham, NY.Several big ticket items purchased at Lowes. Never a bad experience.