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Lowes Home Improvement in Orchard Park
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Location on the map
Orchard Park, Erie County, New York, US
Payments
Phone: +1 716-677-1500
Site: https://www.lowes.com/store/NY-O...
Site: https://www.lowes.com/store/NY-O...
Opening hours
- Monday:6AM–8PM
- Tuesday:6AM–10PM
- Wednesday:6AM–10PM
- Thursday:6AM–10PM
- Friday:6AM–10PM
- Saturday:6AM–10PM
- Sunday:8AM–8PM
Lowes Home Improvement in other cities:
Comments (199)
Heather who was working Home and garden was amazing.She was very knowledgeable about the plants and even blew my mind about wick watering.
Everyone was BEYOND helpful, even other customers. Employees went above and beyond, it was easy to find the item(s) I was looking for even without assistance.
Actually had what I was looking for, which was nice. Had a bunch of other clearance items I surely didnt need but bought anyways because it was over half off!
Grand son and i needed a light bulb had fun going up and down every isle he wanted to go down
Best price for materials for any homeimprovement for now. I hope to stay in this way. My recommends if you are customer go on orchard park they have discounted item in good price better any others.
Lowes was another great place to shop and get lost in all the great things they have! The items I was looking for were all there and a lot more that I thought I might want to have lol! The customer service was knowledgeable and friendly, what more can you ask for! This is a great place for all kinds of awesome tools and hardware with all kinds of materials to use them on! Then there is the appliances and many other things, too many things! lol But go check it out and make sure you price watch!
I did a online order. They put it in a locker, just inside the entrance. First time for that. Real easy pickup. Just scan or put the code in the touch screen and the door pops open. I think they could just pay me to walk in and pick it off the shelf. Lol
Didnt find what we needed for an iron railing ,but the man who tried helping us was very informative. This store was very clean and the cashier Crystal was very nice.
Loews has a really nice garden center and now tons of stuff for christmas
Staff yelled at customers when card reader was down. No sign put up. Staff continued to let customers ring up items without informing them card reader down
Lowes has consumer home improvement, its nice but they dont carry everything you need. Ive had issues with their hand tools not being up to snuff.The more often I go, the more I realize I go purely because it is closest. Product quality is sub par, but while that is in manufacturing... Lowes could choose not to carry poor quality
Plenty of product and the staff are usually helpful. If they dont know where something is theyll call someone else to help.
Terrible Terrible customer service. Twice they said that they had a refrigerator in stock amd twice they did not and I had to get my money back because I need a new fridge now not in November. This time 2 weeks ago they said my fridge would be here on Thursday between 2 and 6. I took a half day off of work amd not only did they not show up they didnt even bother to call to say that they werent coming. After calling them I was informed that they made a mistake (once again) and I would have my fridge in November. I CANT WAIT TIL THEN... So I went and got my money returned. It was the next day before I compared receipts and saw that they did not refund the warrenty that I paid for and I had to go back again.NEVER AGAIN LOWES. YOU LOST A CUSTOMER FOR GOOD.I WOULD NEVER RECOMMEND THEM FOR ANYTHING!!!
I love this store 1000% cleaner and more organized then homedepot and prices are more reasonable then homedepot.
Lowes cancelled door. Already purchased. No explanation. Unacceptable.
I used to only shop at Home Depot but their customer service tanked so I changed to Lowes. I have been happy for the most part. Until now that is. We ordered new kitchen cabinets. My contractor started the install to find that mistakes were made in ordering. We were able to make adjustments for the most part. We needed skins for 2 cabinets. We have been waiting 2 months for them. We call to check on the status to be told the vendor is behind. I called again 2 weeks ago and spoke with a different person in kitchen cabinets. He actually called the vendor to find out that there were errors in the ordering process and they never received the order. I still havent received them. Today I tried to call to speak with a manager. After being hung up on 3 times, I was never able to speak with one because they wouldnt answer the phone. Needless to say after spending 14k on cabinets, getting a little help fixing their mistakes would be nice.
I was arriving early to get before the traffic rush and as I was walking I saw a heavier set employee black hair and glasses and he looked as if he had items under the coat he was wearing and when the employee noticed my gaze he met it with menacing threats and gesture and scurried off to a grey car, figured I’d do my part and let you know
Good Lowes. Friendly environment to shop for your Lowes Needs. 👍🏼
Emergency need of a refrigerator that would fit and the lady went out of her way to find one for me . So happy to see you have an employee who cares about her customers.
We were with our contractor to choose our bathroom remodel supplies. With all choices we were able to get exactly what we needed.
As always, staff is always helpful,And always willing to work with youTo help with that project you have in mind.
Well let me first start out by saying that all green houses that I went to within the past week, the plants look horrible. Underwatered. Unorganized. And not the best variety available. That being said, Lowes did have the best price on the plans that I was looking for, fairly healthy looking and good color selection. The only drawback for not getting five stars is the checkout was horrific. It wasnt the cashier it was the length of the line and the fact that they only had one cashier. At this time of year you need more than one cashier in the garden department. I did feel sorry for the cashier because everybody was getting a big grumpy and of course theyre going to take it out on her. She did the best she could with the amount of people that were in the line.
I am on my second snowblower in 4 weeks. my father has to drive up from fredonia so we can load it up on his truck, as i do not own a truck. the first snowblower had belt issues, so we brought it back. The second snowblower was missing bolts that kept wires off of the muffler, so i drove back to lowes and picked up the bolts and put them on my self. one week later, the snow shoot has shot off just missing me(assuming the person put it together with zero care, and you guessed it, bolts came off). I called and explained, they said i can rent a truck. I asked if they would waive the fee since i have been there 3 times now the last two because YOUR employees did a sub par job putting it together. of course they said, no, but its only 19$. needless to say, the junk will go back once i have my father drive up from Fredonia. Great job on customer retention. Lets hope home depot is a little better at this. make sure you fully inspect anything they put together.
No one to help shoppers. Don’t appreciate their political contributions
I would give them 5 stars because they got my appliances super fast for me. But when my dishwasher came in, I called they told me it was there to be picked up. I got to the store (45 min drive) and they didnt have it. Said the truck broke down. So not sure why they said it was there... Anyway other than that they were awesome.
Went to pick out a new lawn mower. They had a pretty good selection of models and prices. The model I selected was in stock but needed to get from upper stock shelf. When I looked for a floor associate it took a little while to find someone that is my only complaint.
My stuff was in stock, priced same as this past summer and the most pleasant cashier ever.
Mr Bruce knows how to take care of customer service very friendly
The customer service here is the only reason I wont give a one star rating for this Lowes store. Store staff was exceptional, friendly, and helpful. But the parking lot is a mess, extra traffic from other stores. Inside the store the aisles are packed full of stupid merchandise displays leaving little room to travel, and other shopper traffic makes it a nightmare. A lot of merchandise is damaged and the stock of available wood was of poor quality.
#NRBcarpentryLowes has never let me down.The location on southwestern blvd.Priceless...
I bought Tree plant & 2 vases to replant two Peace Lillies
Purchased a ceiling fan and found 2 stripped screws on the motor. Took the motor back and was immediately assisted by a female manager and salesperson. They opened a new box and replaced the motor. I was out in 10 minutes. Excellent customer service! Orchard Park, NY store.
I went in for lumber, their stock was minimal at best, the help & customer service was worse. I had 2 catch up to an employee & ask for his help & he told me that he was helping someone else already & continues walking away from me!! He didnt offer to call or find someone else for me either! Just left me standing there.
Absolutely horrible. I needed rubber washers. Two young men were sitting in the lumber area. I asked where to find them. The one said area 2. I walked all the way to there, only metal washers. Asked another employee where to find them. He said area 16 bay 2. Back across the store, not there either. Gave up from now on Ill go to Valu home center they are much more helpful.
Just a quick thank you to Ken in Appliances. We were looking for a new clothes dryer, and he was knowledgeable, professional and friendly. He made sure what we wanted was available with a work ethic rarely seen anymore. With Kens expertise and just a little bit of luck ;-), we got exactly what we needed and wanted.
Returned a 5 gal redeemable water bottle. The machine where they want you to return them is broken. Has been broken for at least a year. They want you to stand at customer service and get a ticket for the return. Busy Saturday, figured I could just skip the line and tell the cashier I returned a bottle and just need a refill. They have a barcode at the register that they can scan. Went to the self check out and explained. Gave me attitude as soon as I asked. Told her to check the cameras if she thinks Im lying. Not my fault that your machine is broken. Why would I need to stand in line for a ticket to by one 5 gallon refill on a $6 purchase. I go to this store multiple times a week and have spent thousands at all the Lowes in the area. Stated that she wouldnt check the camera for a $6 purchase. Then why are you giving me an issue? She did it anyway. Nice customer service.
Fantastic place for dogs!! My dog loves going here and is always given sooo many treats. The workers all love seeing her and they have nice concrete floors so if there’s an accident it’s easy to clean up. Nice selection of products and it’s great that I can shop with my dog! 100% dog friendly
Worked there as an outside vendor, always had a problem. Staff was rude, impossible to work with except the guy in charge of the grills and an older guy who literally runs around the store all day and the store manager. The rest of the staff definitely have the wrong job as they would yell obscenities at me, ignore customers. The biggest instance of this was them ignoring a 9 year old because they didnt want to take two mins to help him. The kid left with his guardian who was waiting in the car for him without the rubber mulch he needed for his playground
Im alittle disappointed and mad !!! My Boyfriend came in and bought a electric fireplace today and asked for a military discount and was told you have to be in the system !!! I Cant Believe That He Was Turned Down 👎. Home Depot ..has no problem giving him his discount !! Like they have it on their driver license...That isnt enough !!! I Think Your Policy Stinks And Pretty Sad To Turn Them Down After All They Did For Us !!! I guess he wont be back to do anymore business !!! Pretty Sad .
I spend 40+ hours a week working for the good guys in orange. What did they do to this store? I felt claustrophobic. Garden was obviously nice, but thats all Lowes has going for them.
If youre in orchard park, go the extra 5 mins to the west seneca home depot. This place has nobody that knows anything everyone is a cashier and the service is trash. Its mainly for elderly people who like to walk around getting their laps in. No knowledge of anything thats in the store or applications of products they sell, consistently just hot garbo.
Great experience,couldnt find the faucet hose.Associate got the ladder and gave me one from top shelve.Always helpful at this store
I waited 20+ minutes in an empty store for help someone came from a different dept was very nice but nothing in stock, went to Orvilles 5 minutes later, was helped immediately, in stock and delivery tomorrow, Orvilles exceeded my expectations, go see Alex at Orvilles, dont waste your time at Lowes
Awful bought a product called gemstone it came without a corner piece I needed to get started this was back in July. Went back to the store waited over an hour for the pro to dig through the warehouse. Of course not there, they assured me they would get it and call me. Well no call and the pro doesnt answer when I call them it is now almost October and 1600.. bucks later stuck!
Unbelievable!! After not being able to scan a case of 2 cycle fuel, the red need assistance light starts blinking... no problem... but, after about 30 seconds I see an employee literally just standing there so I ask do you work here?.. after diana punched in some numbers and couldnt get it to register, for about another 2 minutes shes basically standing there amd staring at the product, no managers coming, nothing.....So I walked out and said Ill come back so e other time
I like Lowes but today the service helpers where not good.It was not that busy and I was picking up a craftsman rolling tool box. I told the guy I have 2 broken toes Im in a boot and have screws in my back and im a very little person female and can not push the big cart especially with the huge tool box on it. It did not matter to him because he told me to get the cart and had me push it up to the front of the store which was very very hard for me. Then I had to help him get it in my suv after me telling him to get another guy. I couldnt get the car seat out to put seat down and told him I would come back with truck. He would not listen. So now my toes and back are very sore. I give Lowes 5 stars but not the worker. It was horrible trying to push and stir that cart
Great store but the employees are lazy and slow. I dont expect them to run but they should move with a purpose and be prompt when doing something. Most employees are friendly and personable though. Dont bother calling to ask because they never answer. Its my favorite store but it could be managed so much better.
8/30/20205:30 pm areaI deserve to be employee of the month as I had to do all the work by myself. Im used to not getting customer service and finding things myself but today I was tired of looking and just wanted a hand saw. I found two employees walking by and asked them where it was. Both didnt know where it was and pointed behind me to a general location, which I already knew as I was standing there. No further help.SECOND- I tried to go through the self checkout. I didnt catch her name because I was so done at this point. A older, short and portly woman with glasses rudly told me not to go through the self checkout with my airstone boxes because I couldnt checkout with them. I asked her why not as there was a checkout gun. She couldnt give me an answer and looked at my flat truck and saw that I had a hand saw. Then told me I couldnt go through because the Handsaw was a security breach. Ok well when the regular cashier scanned it there was no bypass and when I asked her about it she looked at me like i was insane. The third thing the self check out woman told me after I asked her if she could just bypass the hand saw was that I couldnt go through the self checkout because it was cards only. I didnt have cash in my hand??? So why all the excuses??? Weird experience
Orchard Park Lowes is awesome deal with them all the time.
Rude. Or lazy. Or that was just their nature. Were only a two employees that didnt wanna help. It was quite obvious I needed help. Or maybe it was the stupid mask hiding my confused look?Prices are a lot higher than where Im from. Quite a bit higher.Overall decent, clean store.
I went there to return an item I purchased but did not need. It was very easy to return this product and very fast. I have purchased custom order shades and curtains at this location. Sharon is a great employee of lows and will help you with your custom orders.
Im always grateful for Lowes employees who are ready, willing, and able to help you find an item you are in the store to shop for. This store carries an enormous amount of stock, in a wide variety of departments, so having alot of choices in merchandise is consistently available. I have appreciated the advice of knowledgeable employees in the paints, lighting, lumber and tool areas with hundreds of projects that have gone smoother because of them. Kudos to Lowes for putting people into place that can contribute to the customers good experience here!
My policy is not to shop at Lowes due to their poor policies and customer service. Previously I had good experiences at this location so gave 3 stars to this store. I cannot shop at an unethical store when there are no notices about no returns on Holiday clearance items after 12/26. I purchased lights on 12/26 that did not work. They have signs about 75% off holiday items, but no signs stating no returns. I came back on 12/28 to return the lights with my receipt. They kept pointing to a sign by the returns desk and referring to their policy, but there was nothing near Christmas items that said no returns after 12/26, nor did the cashier state there were no returns after 12/26. So be warned if you purchase any Holiday items on or after 12/26, you will not be able to return them.
I stopped in to lowes orchard park today to get some grout for our bathroom. I dont normally come here but I thought we would give it a try. I couldnt not find any one to help me and the store was not busy. Then when eric finally came to help he was one of the most unfriendly customer service workers I have ever encountered. Then when cashing out the lady at the self check out was so rude to me and my family. I will continue to do my shopping at home depot where they never disappoint.
Two chances- bought sconces from Lowe’s online tried to return them because they were bent and missing parts- all three. I Was literally a couple days past 90 they said they’d call me back, never did, called them and the employees especially the manager was extremely rude. Im out $81 on a defective product over a 90 policy that was enacted AFTER my purchase date that was not the case when I originally bought them it was a new policy. The contractors that I work with were also not aware of this new policy either they’re not telling people. The next was them assuring we could use my disabled grandfathers WWII discount without him there since he’s in a wheelchair- Nope they never mentioned the name on the license had to match last names. They don’t care about customers, the quality of their products, and seeing the disappointed look on a veterans face was enough for me.
Purchased an above range Whirlpool microwave, as a housewarming gift for my son, spent an hour installing it, I then turned on breaker only to find I had just installed a $150 clock. I put a small cup of water in it and tried to heat it , but all that happened was a code flashed on the screen and then nothing. Lowes tells me to contact Whirlpool. I call and Im told the control board is bad, although I never even used the oven. Whirlpool wants me to wait on a service tech to show up on Wednesday between 8 and 4. Not convenient for people who have to work for a living. I removed the oven and brought it back to Lowes. The wierd thing about that was they never offered to exchange. They only said the money would be back on card today. I asked for in store credit so I could go back and pick a different oven but they said they couldnt do that they could only do a refund to my card problem with that was I didnt have the card with me so I couldnt buy another one without going home to retrieve the card, having had enough of Lowes for a lifetime I then went home got my card and went to Home Depot and bought a LG , went back to sons house, installed it and it worked. I understand Big Box Stores items are made cheaper than items you would purchase elsewhere do dont expect them to last as long as they should but if it doesnt work from day one I expect customer service to be a bit more customer friendly.
Went for storm door and install. Would like if someone knew what theyre doing. Guy in window and door rung up order gave paperwork to pay upfront. Nothing comes up 3 other person attempt to assist. Told to go back to window and door turns out it was never entered. New guy redoes order. Go to pay cashier says her register keeps taking her back redid order several times via my phone number. I dont understand how what should of been simple turned into a lot of time wasted. Hopeful delivery and install goes smooth.
Lowes is a great place for both rough materials and decor. Their staff are very friendly and helpful always offering to assist.
Wow!! I ordered a countertop online for store pick up. I get the note it’s ready so I go to pick it up the next day. When I get there it’s nowhere to be found so they have to grab it off the shelf. 40 minutes later they bring me one side of the counter. I tell them it’s only half the order, the Lowe’s guy walks off. I tell the girl at the register that it’s only one side. She then disappears. After another 10 minutes I grabbed the other half of the counter myself off the shelf and left. Horrible customer service, cants complete the order picking but doesn’t know how to communicate with people. They’re called words and we speak them to each other to communicate....
Went to Lowes to look for a few things that Depot by me, no Lowes close, and although they did not have what I was looking for in stock, they were very very helpful in trying to find where I could get what I was looking for. The difference in their staff, friendliness and helpful, compared to Depot is like the difference between night and day ! I would always shop Lowes if I had one close to where I live !
Terrible waited like 30 minutes for a plumbing associate that was paged twice. Ended up leaving without a purchase because he never showed up.
Being in the military for 24 yrs, only to find out that my veterans card is not valid. They want veterans to sign up on line and give out their personal information which includes DD-214. I have several from reenlistments. But I dont trust giving up personal information everytime I want to buy something...
Purchased a storm door today & the customer service rep who helped us in that department was very courteous & helpful. She apologized several times for us waiting for her to help us but she didnt need too! 😊
Usually dont mind shopping Lowes at all. Their pine tongue and groove selection has been burnable scrap at best for months, so Ill have to hit the orange store for that project.
I love Lowes! Everyone is always very helpful
Dont expect anyone helping you its seems all the employees are hiding. We were told they had a washer we wanted in stock but after waiting for 15 min. Were told our inventory must be wrong went to Home Depot and found the same appliance there
Severely understaffed in loading of yard goods. One young man on duty working his tail off. Loading escort for fork lift ad more. I would expect better from Lowe’s. Disappointing
Great service. Good prices
Went today to buy a garage door opener. Got help to get one for my size door. It has all the features I want. Now the problem. The guy sold me one for a smaller door. So, I already had it home and assembled to install and discovered it was a foot too short. Ok, back to Lowes for an extension kit. Guess what. They dont carry that part and cant even order it. After a bit of attitude from a guy in the department, he located one at Home Depot. After a 30 minute wait for this information, I went to Home Depot got the part and checked out in about 5 minutes. Question now is why will bother with Lowes any more. They used to be fully staffed and helpful. Too big for their pants?
DO NOT ORDER DELIVERY FROM THIS LOCATION.I placed my order on June 10.On June 12 I called for our expected delivery date.They said July 8! I accepted this but,I called back weekly to see if we could be moved up to no avail.On July 6 I called the store to verify delivery on time. They said yes.On July 7th they call back and say the product is not in stock anymore and closed out my delivery date out and postponed until August 5! They also said the product was not available at any near by locations. This was a lie and an easy search proved the product was at nearby stores. It took multiple calls to get the manager, Phil who was very nice, but does not make up for the fact that I still dont have the materials that I ordered. Now I am waiting for the Springville location to verify a delivery date.
Kevin and Erin were super helpful with our snowblower purchase, truck rental, and setting up our Lowes credit card. Customer service cant be beat.
Customer service at lowes in o.p . was horrendous. We were waiting for someone to help us for about 15 minutes. They called for customer service in electric three times and one gentleman called for us on his hand held radio. There were all kind of workers in this store today so this was not an issue. Needless to say we were disgusted and walked out!!!!
Always have what I am looking for and the staff is helpful. I go in and tell them I need a doo hickey like you would use for this or that for my cardmaking sometimes and they can help me figure out what I could possibly put on a handmade greeting card. Love this store I can find lots of things to try with my crafting. That is not all I shop for but theyre great!!
I do believe a better qualitybstore
I am completely over Lowes!!!! We spend a lot of money there and every single time we go we either get a rude employee, a ton of employees that are zero help or lengthy hold up to cash out because they need managers to do everything and they are nowhere to be found! Today I had to leave my full cart because there was not a single person around able cash me out for a discounted pot of mums. Get it together Lowes! You just lost a customer and I will spread the word!
Poor Customer Service.Before heading out to the Orchard Park Lowes I spoke with somebody at the store over the phone about price matching from Amazon, as they advertise Price Matching as you walk into the store. I was told that as long as it is sold by Amazon and not a third-party vendor they would honor the price match, no problem. When I was checking out, the manager was called over to approve the price match. I showed the manager the price on Amazon and that it was indeed sold by Amazon, which he verified, and refused to give me the price, after deliberating for a while, stating shipping fees need to be accounted for, of which there were none. I showed him that there were no shipping fees, even for non-Prime members with this item and he still wanted to tack on a rudimentary $10 for shipping for some reason (I wont bother speculating). This item did not need to be shipped to their store--they had it in stock at the store.Decided just to buy it off of Amazon despite having to wait longer for the item than Id hoped and having to push a project back 1-4 weeks, depending on when i actually receive the item. I usually go to Home Depot because of the proximity, however they did not have this particular item I was looking for. I have not had any bad experiences at Lowes before at other locations, however I usually do my shopping at HD and always have a good experience there. I will likely continue to shop there over Lowes whenever possible for the better customer service, among other things.
Not a great experience. I went there for spray paint. They were out of the color I needed. I asked customer service about ordering it and they sent me to the paint department.The paint department told me of three other stores that had it in stock. I asked if they could get it for me, or order me a case (6 cans). They cant order it and said it would be better to drive to Springville, suggesting I call first to make sure theyre 10 can inventory was actually in stock. It was not.It seems every time I shop Lowes I leave empty handed. Lousy customer service. Empty shelves. No help getting me the product I need. Really not impressed with them.
It is a good place to shop but they can be slow and difficult to find an employee to help a lot of times but overall I would recommend them. They also offer a 10% discount for disabled veterans if your setup an account at the service desk. I like them better than Home Depot.
Best Lowes around. Organised, well stocked, helpful employees. Can easily spend a couple hours here. Also they carry a lot of appliances that they deliver and install for a fair price. Recently l had a new dishwasher installed. They were on time and the installation went perfectly.
Kelly is the WORST customer service representative at this location. Doesn’t talk at you but talks down to you. Told me the product we ordered in store wasn’t in stock and there wasn’t anything she could do. When we spoke with a manger, he found the product immediately. Kelly needs to find a new job. If I could give zero stars because of her I would. With the economy the way it is someone is more worthy of her job.
Just picked up some stuff, got what I needed.
Product was not where phone app was to be.Associate didnt know either.Took a while but found it.Price was $2 lower than normal,great deal
Nick was amazing! He stayed well past the time he should have to make sure we had everything we needed and wanted while ordering doors for our home renovation. He is so knowledgeable and really helped us feel comfortable with our purchase. If youre looking for a place to buy doors or windows go see Nick @ Orchard Park Lowes!
Well it’s time to remodel our bathroom!!!the question I had what color is in still gray Beth the salesperson wasgreat spent 2hours with us!suggested the whirlpool bath a lot cheaper than other ones,the tile ,and the floor tile ,not only was she so helpful,she was so nice cause of her, we didn’t go anywhere else thank you 😊 Debbie
Some of the worst customer service ive ever had. Came for curbside pickup during pandemic. Couldnt come inside as my 2 year old son was with me. Delivery came out (cpvc pipe and fittings) i quickly noticed that several fittings were the wrong size, and useless to me. Called back 4 times while sitting in their lot and was told each time they were coming right out with the right fittings. After sitting there for 1 hour, i was told they didnt have them in stock, and i could not be refunded without coming inside, which again i couldnt. Finally after another 10 mins, a manager came out and gave me $6 in cash. So i waited 80 mins to get my $6 back and still dont have what i need to do my project. Never again Lowes. Never again
We went for a 7-piece DeWalt tool set. I will never shop at Lowes again. we are hitting 1 hour and 30 minutes in the store being transferred from one person to another to find the item were looking for after they already charged us the worst experience of my life and the rudest people Ive ever seen
Always friendly workers. Was asked if I needed help finding anything.I liked that cause most times no one helps you at some placesLowes workers always help me find my items or let me know if they have it or not.
I am so far beyond disappointed in Lowes appliance delivery service. Purchased a washing machine September 9th. I wanted it in white so it was special order. They were supposed to call me when it arrived to schedule delivery. Never received a call. Frustrated with waiting i checked the status online on 10/4 & it said the washer was at the store... Called to arrange delivery. They gave me a window of 8am to noon Saturday. Told me I would get a call the night before to make it a 2 hour window. Never got a call. At 10:30am Saturday I called to find out what time they were going to be here. The lady said between 1pm and 3pm! Are you kidding me?! She then called the delivery guy and he said it would actually be 11:30. Noon comes around and its still not here. Call again. The guy gave me a hard time but eventually called the delivery manager and he said the truck just left the store and I was the first stop so hed be there soon. I live 15 minutes from Lowes and it is now 1pm and no washer in site. Worst experience I have ever had. If they are going to give delivery windows, STICK TO THEM. I need to go into work but instead Im sitting here waiting for something that should have been here hours ago. And I still have no idea when it will actually be here because every time I call, they give me a different lie.
I went to return a resente purchase there was one employee working with customer. Patiently waiting for apx 5 minutes. When another employee came up and walked past me like I was not there. I asked is there anyone else around? The response d was hay I, work in the back. The store was not busy mid Sunday afternoon.after another5-6 minutes had gone by I was asked if I needed help. Lowes seams to be sipping on there customer relationship lately Ive been noticing. I also talked with an employee at there deck planning back in early May 2019. No one has gotten back to me. Yes May of 2019
Went in for mulch, weed killer, and fertilizer. Came out with all that, plus lumber to erect a frame for swing for grandkiddos. Grabbed the lumber this trip out as there was none last year. With everyone home in 2020 due to covid, everyone was doing projects at home.
Walking through the stores looking for items is no longer easy. Employees can see you that you are looking and they rather turn around look the other way walked by you very quickly and dont want to bother. The quality of appliances and many other items are borderline poor. Blazing an order online it is always a gamble because if the item is no longer available no one communicates to you that you will not be getting the item no one calls you not at all. Only when I went out of my way and called the store was when I found out that I was not going to get the item that I ordered online that is says that was available.
I bought a storage shed on Tuesday. They are supposed to deliver it today. For a mere delivery charge of $69! They called yesterday telling me that I was second on their schedule and theyd be here between 8am and noon, and the driver would call when on his way here. I made plans to go out early this afternoon, figuring since I live relatively close to the store and was second on the schedule, theyd be here in the morning. 12:15 when I havent heard from them and no one was here, I called. After getting bounced around their phone system 4 times, I finally talk to someone. Amazingly, the driver is on his way here now, and should be here in about 10-15 minutes. Just about how far away from the store I am. I am one very unhappy customer right now.
Costumer service has improved greatly at this store. My dog Hank likes it there too 😊
Usually love Lowes, but........ i was trying to find 1 item through customer service that was out of stock, spent 30 minutes trying to find out when they where going to be back in stock, and was told no idea, sorry. Home Depot here I come.
Had a rep. come to our home & give us a price on replacing two windows & a door. He gave us a price on the window & said he would get back to us in a day or two....., a week later still no call! I called him and he said he has been off and would have me a price the next day (didnt happen) Got a follow up call a week later wanting to know how everything went, I expressed our dissatisfaction & still nothing!! I wanted to order but Im not going to beg them to take my money!!
Cashiers at this Lowes are not friendly at all. They pick and choose who they say thank you for your support and business, the lady that cash me out was more interested in sending me on my merry way. Not pleasent at all.
We purchased a dishwasher online to make the pick up fast and easy. However I had to wait 44 minutes while they looked for the dishwasher. I would have thought that when you order an appliance it goes to a staging area for pick up.
Their phone system is the worst, I spent a half hour on hold & getting cut off before I finally had to go back to the store in order to set up the delivery that I had already paid for a week previous. For the extra 70 bucks I spent for delivery I expected much better service. The delivery guy was super nice though.
Quick checkout. Good products.
Was able to eventually find everything however it would be more convenient if all the lock installation stuff was actually with the locks and if the on sale tools were better marked to avoid confusion
Ive been in management for years and would love to have a place of business full of employees like the gentleman working your contractor register today, helpful, polite but more importantly, engaging. I believe his name was Ron, around noon at your Orchard Park store on South Western. Great to see .
I had a small vinyl repair job in west falls. It was stock white contractor grade that should be available every where. Home depot on Elmwood in Buffalo was out and two other places. Lenco has it but Lowes was closer to the jobsite. Saved me a drive into the city. Thanks guys. Air-conditioned experience.
Stopped in looking for glass block to replace basement window was suggested by one of the assistants that it would be better for us to do full center block in that particular spot he was very helpful and knowledgeable in regards to what it was we needed thank you Lowes we did not get the same response from Home Depot.and Home Depot does not give any kind of discount
Only two registers open and lines backing up. When cashiers needed help from manager took a long time to get it further delaying the lines and check out. Also they started a new policy where you have to fill out special form online in order to get your veterans discount. The photo ID card from the VA is no longer accepted as proof of your eligibility, thats ridiculous
No issues, lot of tools and supplies.
Very helpful sales people.
I stood looking at dishwashers for 10 mm plus while salesmen walked by me back and forth before someone asked if I needed anything. I bought a unit. The automated phone call to set up an installation day is not very nice because I want to talk to a human being not a computer. Then they were supposed to call me the night before and they didnt because my dishwasher was supposedly not in stock. When actually it was in stock but one side of the store in Orchard Park cant communicate with the other side of the store so I wasted A-day off from work and cant get anything else done most of the morning communicating between the store the installer and the Installation department. The only saving grace was the installer called me directly and was a pleasure to talk to. We finally figured it out but I still lost a whole day out of it Ill never buy an appliance from lows again.
I wish I didn’t have to choose 1. The WORST customer service, and so short staffed you would think the few amount of employees you do have on the floor more be knowledge and understand the importance of customer service...but here in Orchard Park that’s a no go. Lost my business- Home Depot it is!
Great store. Jeff the store manager is great. If you have an issue he will try his best to solve it.
I just would like to recognize and thank the Orchard Park location of Lowes for enforcing their store policy to limit individuals to one package of toilet paper or paper towel rolls, And shame on the woman this morning who was trying to load up with multiple packages of each. In case you have been living under acrock, that is the definition of hoarding. And did anyone else notice that Lowes Orchard Park also extended the amount of time that the water runs in their sinks? Thus, we now can properly wash our hands for at least 20 seconds. Thank you!
Outstanding people here. If youre a woman whos sick of being winked at and called sweetheart at other big box home improvement stores, youll want to check out Lowes. Clean, friendly, intuitive, and has great staff. Lisa in cabinets is especially awesome.
Have sued this store for a few years. Always have had satisfactory service from the store. Im not sure if management has changes or they are having staffing problems however, my last experience with them has been awful. Miss guided information completely unresponsive. Ive been on the phone for 30min trying to get a hold of someone to check an order for me. Still have not spoken to anyone that could assist me. Im still waiting...
If you need help from a manager youre better off getting water from a rock.
Decent selection of home tools, and other supplies. Sometimes it can be difficult to find what you’re looking for, and the wood saw is often non-functional at this location. Though ask staff if it is, it’s a time saver.
If I could give lower I would have. Had to wait 20 min for assistance just to find out they didnt have an item that said online they had 17. Then when talked to a manager his comment was well I can not make them appear. He offered no assistance in checking other stores or trying to order online. I will not be going back to Lowes. Here I come Home Depot for all of my home improvement needs.
I had two keys made. The gentleman who did the keys was very nice. He had a problem figuring out how to do the machine. It was not working too well. The young lady that was there went to get another man to help the man that was trying to do the keys. He was a young black man who was on his lunch, but he came & helped the man who really was trying. The key I had was from a apartment building 22 years old. But I got my two keys. The three people were all a great help and very helpful. I would give Lowes a ten. Thank you.
Best Lowes around!
Spoke with 3 employees who werent able to help me locate a product line that Lowes carries. Finally found the small display of the products, hidden in the last isle of the store in a lumber isle and was unable to get to them due to the isle being roped off for forklift work. I can imagine you dont sell many of those products which are generally an impulse purchase to begin with. Oh well, your competition sells the same product line. 🤦
Always have what I need when I need it at a reasonable price
I love this place. It is my favorite. A house that wants to be renovated and I want to buy a carpet, and they have the best prices. I recommend it.
Received great customer service here after being bent over at home depot. One associate in particular named Dan really helped me out and acted like a real person instead of a robot with sales lines memorized. Thanks Dan and Lowes
I have now stopped in this Lowes location four different times to order Trex decking. After being told time after time there would be someone here tomorrow that could help you. This store should really do away with their pro desk seeing as how there obviously arent any pros that are familiar with the products they sell.
Customer service was quick and efficient. I was in and out in like 2 minutes.
I went in with a unique problem...couldnt get my remote start key fob apart to change the batteries. John in Tools helped me from getting it apart, replacing the batteries, and putting it back together (not an easy thing). I was impressed with his knowledge and expertise. Thank you, John...it works!!!
I really like Lowes. Thats why I go there they seem to have what I want and a fair price and when you need help from an associate they will walk you right over to what it is youre looking for and if they dont know where it is they will find out for you. So this is one place that does have some customer service.
Assistant manager Hammad was very helpful ordering decking for delivery. He took his time and made sure we ordered the correct product, very professional.
Whats up with cashiers who dont bag the merchandise? There was someone helpful in lawn and garden.
Good prices for special tools
Very good place to shop for home improvement and a great deal for appliances.
Went mulching, Lowes has a great selection of mulch for the garden, easy in and out, you can pay at the regular registers so you dont have to migrate to the garden shop if you know what you are after. Keeps the wife out of the flower section and helps leave some money for a beer that you will need when you are done mulching!
The aisle for flooring (luxury vinyl) was absolutely impeccable. I drove from williamsville because of no stock there, but the store in williamsville had broken boxes, open boxes and it was just a mess.
I can usually find whatever I need at Lowes. The cashier in the garden department was very nice and friendly.
Right now the only reason is th 4 x 3 sign thats outside the lumber entrance stating you must wear a mask AND they will provide one if you dont have one....still 2 men checking out not wearing a mask!!!!
I dont mind shopping here but today Im trying to buy mulch bags mind u I have a broken hand. U would think they would ask if I needed help. But not one person even wasted a breath. Good prices but not very helpful staff.
Not good! Found a tool chest on display item # 8311. All the draws but one was locked. So no one could show me the locked draws, as the was missing. Further frustration there were no other units in stock.Maybe I can find something similar at Home Depot.
Needs more employees to manage the nursery. Plants and flowers are in need of care . Nice people
Sunday Manager should be fired their is 20 people in line at lumber and he wont bring another cashier over to help. Estimated wait time is 60 minutes.
Zero stars for Lowes (they only get 1 bc I had to). When you make a comment how the store sucks, the associate should ask what the problem is instead of sarcastically saying have a nice day. Never any flat carts available there, always holding store stock or in the parking lot.
An unusually disappointing shopping trip. The cashier struggled with figuring half of $3.66. Although the worker loaded 11bags of mulch and an interior door for us he walked away when my sister and I were struggling with how to use the straps to secure it. He was also clearly annoyed with having to help put the bags in the truck bed
Was looking to purchase a new high rise toilet for our 2nd bathroom. The prices were very compatible. We will be purchasing ours from Lowes real soon.
I use to like going to Lowes to get items especially if there was one near by. I have spend a lot of money at home improvement stores. It seems as they may have changed some of their policies. Things have gotten rediculous and I find myself shopping less and less with them.
It is getting difficult to find where products are and you have to walk through the whole store before you can find someone to direct and you to the proper area of the store. The labeling and aisles is inadequate
I like this Loews the best..pleasant staff.. adult well stocked
This is the perfect store for someone that wants to get in and out without talking to anyone theres literally like 2 employees that know anything about tools home improvement so dont go here if youre not sure what you are looking for prices are ok close to home depot still not at a harbor freight tractor supply level in prices they still got them beat so for a quick in and out this store is good
I like Lowes a lot. Ive always been a Home Depot guy but I find myself going to Lowes more and more often lately. They seem to have a little better selection on several things but not as good on others so I still end up going to both places.
Excellent service and knowledgeable staff.
Great service and quality!
Great experience! Friendly staff, quick returns, very satisfied :) would recommend and return!
I have given this Lowes many changes to redeem itself, but the poor customer service, lack of employees and all around shody appearance prevails. This store is not up to Lowes standards.
Went to Lowes to buy a new bathroom sink because the new one we bought else where kept leaking & thought it was due to a small chip where the washer sits on the underside. After talking with an associate we found out that our leak may be caused by the fact that the sink has no overflow holes. He gave us more information and a drain pipe for sinks with no overflow. He could have just said wed have to buy a new sink/vanity combo but didnt!
One guy at the store helped me find all the things I needed to install my dryer, walked with me to every single aisle to show me what I needed. Its always like this. This is why I love this place!
Like the british B & Q, hardware, seasonal goods i.e: barbecues, christmas trees and decorations, patio furniture etc. Everything you need to DIY!Excellent store, took my british bulldog in several times as they are pet friendly, which is a nice touch too.
Staff wasnt very helpful. I asked where to find something and they said they didnt know. Didnt pick up walkie talkie to ask another associate
Very very slow in the Returns department. One person took two service-people up for 15 minutes plus. Seems they have no other help.
Good customer service. Always find what Im looking for.
Found the EGO lawnmomer I was looking for.
Cashier was picking her nose when I got to her. Knuckle deep! This was about 10 mins after I overheard 2 employees complaining loudly about management. I got my potting soil though, so theres that.
My father recently went to this location. He shops there frequently for location and good customer service. Last week he went there for a purchase and was denied his veterans discount, although he showed his VA ID card he was denied the discount and told he needed to produce his DD Fm 214. Ridiculous!! He is a 70 year old Vietnam Veteran who does not carry his 214 with him. I am a retired USAF and do not carry mine on me either. NO one does!This is per Lowes wedsite reference veteran discount:You’ll need photo identification and one of the following:Veteran’s Administration:Veteran’s Identification Card (VIC)Veteran Health Identification Card (VHIC)Department of Defense:Common Access CardUniformed Services Identification CardActive Duty Family MemberUniformed Services Identification Card Active DutyState driver license and identification with veteran’s designationDD214 or DD256My next step is to email Lowes corporate to address this.....Shopping at Home Depot for now....
Had items I needed, cashier was great and helpful.great experience since shopping is not my favorite pass time.
Customer service was less than helpful. If you dont know what you want and where it is it will be hard to find as the service people were not very helpful.Edit: I bumped it up a little to take into account previous visits.
Great- we purchased some flowers on Memorial Day 2020 for my Mother in Law. She loved them!!
This is your average Lowes they have a normal selection of products that Lois usually has we go to this one because it is close to her house. The staff there seems friendly enough and our questions have always been answered. We bought a snow blower here a grill and home improvement various home improvement products. We often comparison shop between this location and the Home Depot on Ridge Road in West Seneca.
Used thier curdside option and was completely satisfied. Called when pulled in and only had to wait approx. 3 min. Good job.
Their bathrooms are cleaner than my own. Top marks for that
The woman who helped us in blinds was great. So helpful and pleasant. Anyone we asked for directions to the blinds dept was very nice.
Julie was awesome, I couldnt believe how much she actually knew about everything! She definitely gained a customer from here on out! Thank you Julie W.
Best quality and best price
Went too lowes in hamburg...bought washer last week waited over 30 min for some help...dryer went this week!!!!went back too lowes too purchase the dryer..had 2 in stock of the appliance i wanted too purchase according too the first person i delt with..then second person came over and they said they had none in stock after i waited for 30 min for some help...drove out too orchardpark store..services was awesome and had what i needed..was in and out with my purchase in about 15 min...
Delivery service is horrible. LOST our order for 3 major appliances so we never received our delivery the first time..3 1/2 weeks LATER we are still trying to get our appliances..promised they would be here at 8am and no show..we get to work late for nothing!
I hate how they Cary a item then just discontinue to carry it no longer. I work for complexes and no longer can get items that I use to up keep them I shop just about ever day at Lowes Im thinking of going some place else
Bought 5 bags of frozen sand and asked to leave them in the store for two hours to thaw and they told me no. Person was rude and nasty to us. Will never be back
Staff is always friendly and store is always well kept. The wide selection is excellent, paired with all those other components is what keeps me coming back.
Service was a little lax. By this I mean it took me a little while to find someone to help me. A lot of the customers were also rude. As I was waiting my turn to be helped they just barged in. The employees should have told them to wait their turn. I left without purchasing anything.
The employees are eager to help you in any way they can kind and courteous
Busy store on Sunday. Lots of help and cashiers made for a good shopping experience.
Great customer service, very clean, and organized. Another plus, they dont support Trump unlike their competition HD
I like what they stock, but yet still dont have everything for hardware and prices are higher than Home Depot
This is the best Lowes in the area. Eric in flooring is not only knowledgeable but patience.
Went to buy 76 bags of solar salt; TOOK AN HOUR AND A HALF (YES AN HOUR AND A HALF) AFTER I CHECKED OUT BEFORE ANYONE IN THE ENTIRE STORE COULD MANAGE TO HAVE THE BALANCE OF MY ORDER BROUGHT TO MY TRUCK. THIS IS AN ABSOLUTELY RIDICULOUS AND UNACCEPTABLE DELAY.
Theres a female employed to help me out her name was LIZShe knew where I could find what I was looking for in very helpful very courteous and kind more employees like thatThe thats what gives lows a great reputation
Your store is our go to for our home projects. Especially, when we are consistently disappointed with the Home Depot. We like good customer service!
Always have what I need
Wish there was more locations. I stopped going to Home Depot and started going to Lowes alot more in the last year or so.
The store is very well organized. Plenty of people working there, able to answer questions.
Bought doors. The best part of the experience is the customer service was extremely helpful. Would rate higher but still waiting for the installation of the doors.
Went to buy mulch on sale--sold out --no rain checks--i spend a lot of $ at Lowes--will now be taking business elsewhere.
Wonderful associate , Spencer was so helpful from start to finish. What I expected to be a difficult shopping trip was easy thanks to his expertise and helpfulness.
Would rather shop here than any other place. I love Lowes.
The stores name says it all.
Total reviews rating 4.1
199 Reviews for Lowes Home Improvement 2023:
Review №1
2022-03-04Terrible. Typically we have no issues with Lowes. Not this time. Buying a large amount of interior doors one day, needed assistance getting one from an upper shelf, pushed the help button. The announcement rings overhead about six times. Then I noticed two employees having a loud personal conversation in the next aisle, I had to go ask them for help and was greeted with attitude by one of them. Didn’t stop there, went to check out and the troll of a cashier Debbie gave us a hard time about using our military discount dictating what method and who was allowed to make the purchase. Then proceeded to scold our family member for something that Lowes gave HER for her military service without notification of their policy change. Absolute terrible service today.
Review №2
2022-05-21Its one matter to shop there. Buying any professional services for home improvement are problematic, can take many months, misunderstandings with proposals, contractors who will not go the extra mile or fulfill their job duties. Part of problem is they act as a middle man between the contractor and work details can get easily mixed up. In short, not going back for any type of home improvement services. I still like shopping there, that is usually a positive experience.
Review №3
2021-06-16Have not been to Lowes in some time I frequent the other Big box store I was shocked at Lowes quality selection and help from people staff is extremely knowledgeable I went for the lighting section and was shocked at the thousands of choices I highly recommend someone to visit Lowes if you have any home remodeling needs or wants
Review №4
2022-06-25This lowes is just so messed up. One online order and Lowes of Orchard Park was the fulfillment store for the order which was a gas grill. After two weeks of waiting, they sent me a very different grill, different model. Already called them over 30 times n spoke to 5 different managers/AMs or associates. Still I dont have my grill. Disgusting and rude management.
Review №5
2022-06-12Employee not even working in the fence area stopped to help us find what we were looking for. All other employees were busy with other customers. They definitely upped their customer service. Got our fencing, very easy to install. Love how the fence added to our front garden.
Review №6
2022-03-04Absolutely awful experience. No one responded to the need help bell to get an item off an elevated shelf, and was relegated to hiking around the store, to two employees having a private conversation several isles over, ignoring the paged announcement (that had to be on its 5th+ page). Cashing out at the contractor exit, cashier Debbie awkwardly carries on a conversation with a customer well after hes cashed out, and Im still waiting. Debbie removes the 10% off discount from my order, and demands my disabled veteran sister present herself at the store to the discount (after it was already applied to the order). These items were being purchased for her. She continues to say my sister must be the one to pay for these items--thats not the policy, and Debbie knew it. My sister ended up driving out, and Debbie wasted about 40 minutes of everyones time here. Debbie then goes on to berate my sister that the policy changed 3 years ago. We simply could have purchased online and applied the discount, but Debbie just wants to exert what little power she has in an attempt to make your life miserable. Avoid her checkout line at all costs.
Review №7
2022-05-30Your standard home improvement center. Has a vast inventory and just about everything you need for newer items - just can’t replace the small mom and pop hardware stores when looking for items from older homes
Review №8
2022-01-20Store opens at 6am but doesnt start receiving until 7am they have the doc blocked with there truck so nobody can pull in. Their works are in the back talking for 30min than when its close to receiving hours thats when they start loading there box trucks and take an 1hr to load their trucks! Home depot is so much better when store opens they start receiving and doesnt stop till about 1 hr before closing! Gonna start refusing to go to lowes until things change! no deliveries means upset customers!
Review №9
2021-12-24We bought a fridge/freezer from Lowes, as ours took a s*** on us. We were very worried about getting it delivered before Christmas, as many places are backed up for weeks & even months. Then I read some reviews & was extra worried, as several people mentioned their items being promised but not delivered on time or lost, etc...Ours came right on time, as promised, thank goodness! Staff was a great help, delivery guys were awesome & efficient.
Review №10
2022-05-286 people could not tell me where plumbing was! They moved it had the flag in the wrong spot! If you move thing then at least let your employees know where thing are. Why have associates if they dont know anymore than the customer!