Kerbside pickup
Yes
Lowes Home Improvement in Oswego
Categories
Location on the map
Oswego, Oswego County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible lift
Yes
Offerings
Assembly service
Yes
Planning
Quick visit
Yes
Recycling
Batteries
Yes
Light bulbs
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 315-326-5030
Site: https://www.lowes.com/store/NY-O...
Site: https://www.lowes.com/store/NY-O...
Opening hours
- Monday:6AM–8PM
- Tuesday:6AM–9PM
- Wednesday:6AM–9PM
- Thursday:6AM–9PM
- Friday:6AM–9PM
- Saturday:6AM–9PM
- Sunday:8AM–8PM
Lowes Home Improvement in other cities:
Comments (199)
Went to Oswego Lowes today and was ready to check out. The only check out line was an automated register with a clerk helping a customer use it. She said this is the only checkout register. I proceeded to put my merchandise down and walked out.When Lowes first came to Oswego you had all kinds of people on the floor helping us customers.Now u cant find help and then to not have a person on at least one register is a disgrace. Talk about eliminating jobs you should be ashamed of yourselves.I will take my business to our original stores of Burkes and Ace Hardware, where they have real people to help the customers not machines..Very disappointed.Rich BowmanOswego.
Had an old couple unload my 2 12 pieces of moulding and steal my cart in the moulding isle as I went two isles over to grab an item. Literally 1½ mins... Then denied doing so. As**oles! Customer service and checkoit made it more enjoyable.
Love home improvement stores. Item this time was right where we expected it to be
Went in to look at some stone work for my garden, could not seem to find exactly what I was looking for… so I stopped an associate in seasonal, very friendly guy, so helpful, very knowledgeable on the things carried in the store which was super helpful as I get lost in all the aisles in the store. He too the time to walk me in the right direction and even helped me load my items into my buggy as they were very heavy. I highly recommend coming to this location and asking for Alex if you need any sort of help. Thanks Alex for being so kind and sticking it out through this pandemic! Give this guy 5 gold stars and a promotion!!!! These are the kind of folks we need in customer service !!!!
Got what I wanted had a slight problem w/ self ckout but employee right there to help
Awful customer service. Associates are less than pleasant when only self checkout is open and you ask for help with a latge purchase. Wont be coming back.
Very clean and stocked store. Staff very friendly and knowledgeable
Plants....good atention....all that you need...wow this store is perfect
Joshua and Anthony from the Pro Desk were a tremendous help to me. Thanks!
Always clean, has what I need, and the employees are top notch. One of the best Lowes I have visited.
I bought a 279 dollar lazer and when i opened it i seen it was resealed . It then had a dremel battery and a 40 dollar lazer in it i had no intention of ever returning it and opened it a week later. Now there is nothing that can be done. I spend alot of money at lowes aint haopening anymore
Found what we needed quickly and got a good deal. The store is clean and organized, as most Lowes stores are. The store is well laid out and easy to navigate.
Mine and my wifes project last week and it cost less than $100
Excellent, Cassanra was very professional with my purchase of John Deere lawn mower even after my debt card was turned down twice. So, after a trip to the bank, which I needed to up my daily limit to three thousand, she continued my purchase without a problem. You are lucky to have such an knowledgeable and helpful employee.
Nice clean store. Had everything I needed in stock. This store accepts 10% off coupons found on ebay.
Customer services was Phenomenal in helping me find the right materials for the job I needed to do, Cashiers were very polite *
Prices are very high, if you can find the things you need else where I reccomend doing that. Price is just ridiculous! The person I was checking out with was hitting on me and making me very uncomfortable. He kept on talking and asking me personal questions. If I ever need something at Lowes Ill go to the one in Clay.
This is an online order, not specifically about Oswego location. Placed an order for a canopy on 7/2. Estimated delivery was 4-5 days. The day after the order it was delayed by about 5 days. No big deal, fast forward and now It has now been 26 days, the freight company can not locate it, I have called Lowes 5 times, but their process is to escalate it to the carrier again. All I want is a refund or to have it ordered and shipped again. The website still says I can order the item and have it in 3 days. I dont care if it was shipped directly from a 3rd party company, I ordered it from Lowes, they should refund me and they can fight with the other companies on the back side. They should not make the customer suffer.
I usually dont have any complaints about this location. Although, on this particular visit, I do have one.I went there looking for 1 specific item. I needed a diamond coated cut off wheel for glass. They did have many diamond wheels to choose from, but none of them were for glass. They were either for ceramic or marble/granite. You would think that with all there different kinds, that at least one of them would have been for glass. That was not the case however on this particular visit, which is why I only gave 4 stars.This experience certainly wouldnt keep me from returning to this store, but nevertheless, it would have been nice to have bought what I needed.
If I could give a Zero I would! I purchased a stove, delivery and installation a month ago - I was told the stove would be delivered on Tuesday… No show. No call. I’ve had over 20 calls with the store and their “service” and all I’ve been told is that there are a lot of problems with the new “service”. So here I am, no stove, and still no call back from anyone to resolve this issue. Go anywhere but here!
Great place to shop good prices and good selection.
Always have what I am looking for and staff is always ready and willing to help.
I came in the other day and met a man named Neil who worked there. He was kind, helpful and actually knew his stuff! I am fairly new to tools as I just started my first project ever (converting a van to a camper) he was so helpful! Any time I need something Ill be looking for him to help me while Im in the store. Stores need more people like Neil. Thank you again man.
I was just at lows. An absolute awesome oswego employee assisted us. We appreciate your help Ken in the electrical department today.
Not overly impressed. Customer service was great for an exchange. Long wait w limited staff in paint department. After associates came to assist, I was skipped and had to wait several minutes just to have my primer shaken.
Very helpful people and was quite a few sales I got several really good deals. If you havent been there in a while you should check it out!
I was looking for low light house plants and Wal-Marts garden center had nothing, plus no help from employees. Lowes had so many options that I came back the next day for more. The employees were also actually helpful too, and offered to grab me a cart as I tried to balance 4 potted plants in my arms at once. I will be back for more plants until my home is a jungle!Its also SUPER cool that you can walk your dog there. Even if I dont take advantage of it for my own pooch.
They usually have what youre looking for. Although I looked for a firegrate they said they had, but they did not. Lumber is usually warped and takes a long time to dig through to find usable pieces.
Excellent customer service. Whatever you need just ask a worker.
Avery in plumbing and Brandon in garden were the best Ive experienced at a lowes very helpful and I wasnt even there for plumbing Avery left his area and walked with me to assure I got all I came for
Got what I needed. Pex cutters and ring crimpers.
A woman that works there in lawn & garden was very helpful, just ask for woman w/ Alpacas
Receiving hours 7am-4pm. Oh but you cannot deliver until theyre done loading theyre trucks. Wait, so then youre reviving hours are actually 8-4. Thanks for wasting my time, fuel and money. Sincerely, an owner operator whose truck and trailer cannot turn around in your recieving entrance.
Took awhile but finally got what I went for was in and out today and service was fast
Good store never any problems
This store in Oswego has to be the worst. At 12:15 pm, only 2 registers were open & there had to be at least 10 people deep in each line with no measures in place for safe social distancing! Did not feel safe here so I took my money & spent it else where, even if it cost a few extra dollars! And the crazy thing was, there was staff that kept walking around & back & forth doing nothing......
Ive been here ONCE and I approached a lady at a register that was open, she came off very rude as if we interrupted her conversation with another employee while she was currently working. We were gonna make two separate transactions but for the second item we were buying she put it underneath her register without asking us if we were going to purchase it. And the store was quite hard to navigate but then again it was my first time there.
Bought some edging pavers for my garden
I go to Dans line for great service!
Terrible customer service, I did not expect , I went to purchase for my home carpet . First of all no one in carpet section to help , so I took pictures of model and type of carpet to customer service , ETERNITY came to help me , I saw from my I phone to select carpet and she started talking sooooo rude and nasty with me . After I explain her , she was not well train and educate regards her job . That’s bad part of management . Another black guy came n help me . Do not stop in Oswego Lowe’s . I will give my business to somewhere else . Will report to corporate office also .
It speaks lengths that Im editing my already poor review of Oswego Lowes. Theres been at least four times weve called the store direct or gone online and an employee or the computer has said something is in stock and it is not after driving all the way there. Weither it be plants ,wood or tools the employees are clueless about the products they carry. Customers should not have to educate staff on simple products like wood ,plants and tools that a hardware store carries and states they have . So over this inadequate service. We drive to home depot in another county for product that is there when stated and staff that is smart enough to know products they carry.
Lowes is moving some shrubs and flowers at a discount. Some are in Real bad shape. Check it out. Today is June 17, 2018
Oswego Lowes well stocked, super neat, very helpful and friendly employees/ staffThis store trumps all the other Lowes stores Ive been in.
Associate Richard that helped us was a complete jerk. Almost had me pull my own exterior door out of the rack, didnt offer to carry the door and told me If I wanted a cart, they were around the corner. Told customer service about it. Hope he gets a much needed attitude adjustment. Have always had a great experience until today.
Great deals in the garden center. It half a truck load!
BEST PLACE TO GO FOR A NEW FRIDGE CAW CAW!!!!!
Helpful to have a store to run to to get tools or parts for a home improvement project. Only challenge is right now they dont always have common items in sock.
The first issue that I had was with some island lights I ordered. After waiting longer than expected to get them, I called customer service and I was informed that the order had been cancelled (by Lowes) because the lights were unavailable . A phone call would have been nice to let me know. If I had not called them, I would still be waiting.Second issue : had them deliver a range exhaust hood. The one they delivered was damaged AND it wasnt even the same one that we had ordered. We had to return it to get the right one.Third issue: and the most important one, we ordered our kitchen appliances there. We were given three different dates for delivery, finally tomorrow is the day we have been waiting for. We got an email confirming the delivery date .They are coming between 8 & 12 NOT !!!!!!!!! we just got a call (after getting an email yesterday to confirm) telling us the appliances we ordered on July 11th are on back order and we will have to wait a couple of more weeks. Guess what, WRONG again !!! You can keep them, we will shop elsewhere ..
Drop your lumber prices holy heck price gouging through the roof during a time of crisis pretty sure this is illegal, all of us know theres no shortage in wood the truckers have already been blowing your spot up all over the internet.
Yesterday 7-9-21 went to Lowes, Oswego NY and retrieved my online order of a propane cooking grill and other grilling items. Everything went smoothly and only took 15 minutes to get all my items. The girls at the pick-up desk were very helpful and professional. Loading the grill into my car was easily done with the help of a customer by the name of Carl from the Oswego ny school system. I recommend Lowes online shopping service.
This Lowes is cluttered and generally, poorly arranged. Its frequently so cluttered that you cant negotiate some aisles with a cart.It may just be my experience, but all my interactions with the Pro Desk have been exercises in frustration and tests of my patience. They are painfully slow, have never called when quotes or supplies come in (despite insisting they will), and are seldom priced better than local competitors.
Unfortunately rite now they seem to be out of a few things in the electric and plumbing areas. I imagine its due to covid. Otherwise exactly what ud expect from a big box store. Getting help can be difficult in a store this size but I had no trouble today.
We will never shop at this store again and we will be canceling our store credit card, read on and hear why. We bought a fixer upper 8 years ago and have spent roughly $10k per year since. We bought $2500 in tile this month and a $1500 snowblower last month. And thats only what we have bought for ourselves, not to mention the side projects for friends and family. We have the assistant managers cell phone number! My husband has been a contractor since 1976, he knows his stuff. As part of the job we buy tons of 2 painters tape for every use under the sun. I think we wrapped Christmas presents with it one year. The thing about blue tape is that, in time, it will change properties and not be as effective.This can also happen if its improperly stored or if it gets wet. One of the clear signs of old/damaged tape is that it wont come off the roll in one piece. 99% of the time we are too busy and we just throw bad tape away, this time, we had the time and we decided to exchange the defective tape and thats where things got out of control. 2 painters tape retails $6.50. Hubby went into the store to just get a simple exchange, a roll of bunk tape for a new roll. The cashier running the service desk was fine with the exchange but she needed a manager to pull a single roll off the shelf and get a product number. She called over the head cashier Shannon. Shannon (representing herself as a manager even though shes only lead cashier) apparently had a bad day. She assaulted my hubby with attitude. She refused to get the product from the shelf and moreover refused to check our credit card to see if we had bought blue tape recently, which we had, both in single roll and multipack. She refused to look up any purchase on the credit card, even though she didnt need it in order to exchange the tape roll for roll. The poor woman at the station, who knows us well, tried to tell Shannon that we were valued customers. But Shannon shot her a look. We didnt even want money we just wanted an exchange! None of that mattered to Shannon, she was in a bad mood and unleashed that bad mood on my husband. My husband rightfully asked for a manager to try to take control of the situation. After all, a $5 roll of tape is nothing in the grand scheme of things. Enter Spencer the acting manager on duty. Spencer decided that he needed to don a superhero cape and save Lowes corp and the lead cashier from what was obviously some kind of nefarious plot hatched by my husband who wanted to exchange his faulty tape for $5 worth of good tape. Spencer refused to make the exchange, refused to look up the purchase with the credit card and with a white boy smirk told my husband there was nothing he could do. My husband wasnt angry about the exchange (or lack of) he was upset that he was being treated in a dismissive, disrespectful and borderline criminal manner. My husband told him specifically that if this matter couldnt be resolved he would no longer shop at Lowes. Spencer said that was fine. My husband reiterated if you refuse this exchange I will never set foot in this store again, Spencer said Thats fine. We have been loyal Lowes customers for years, every store has its policy and thats to be expected. But we werent trying to pull one over, we just wanted an exchange. This evenings altercation was far from ordinary but if thats the new status quo this store is no longer worth shopping at. Again the exchange wasnt the point, they couldve said no in a respectful and understanding manner, but we were looked down upon and treated disrespectfully. Its a shame because we have built relationships with every person in every department. Lowes is fantastic for finding folks who really know their stuff. But if we cant get the basics of customer service we simply cannot shop there. And we cant recommend any one else shop there either.
Cory in lawn and garden should look for work somewheres else.very rude. Tried twice to walk up to her to ask were the out door fire pits were turned walked the other way. Then took off came back with drink 15 minutes later .talking on phone. Finally some answers . Home Depot is much much better. No more lows for me. Same thing every time. Load lumber myself so on...
I went to Lowes in clay,ny for a particular item. They were out but the associate spent about 20 minutes calling different stores and found some at an other store. I really appreciated the help that I received.
Many of my needed parts in the electric section were missing and I had to come up with an alternative way of completing my project.The cashier was super friendly and helpful.
Ordered cabinets, stove and a fridge from Lowe’s. Only the fridge came in on the day everything was supposed to be delivered. They didn’t want to bring it into the location and when they did they tracked mud all over my carpet. The black fridge has white scratches on the side and overall I am very upset with how the item was delivered.
Very helpful. A helping hand to load the vehicle. Product, when compiled by parties with no interest isnt quite the caliber of personal pickings. CURB-SIDE DELIVERY is an excellent compromise in this time of crisis.
Our 10 year old freezer decided it didnt want to freeze anymore and food started thawing quickly. Our local Lowes about a mile away didnt have what we needed ( space issue ) and referred us to the Oswego store 30 miles away that had one that would work for us.Called and spoke with SHANNON who understood our urgency and went out of her way to get the replacement delivered and installed within 24 hours ( food saved )Also the two delivery persons ( CHRIS AND BRIAN ) were terrific.
Clean store with mostly decent employees, but the music is too loud for anyone to be able to focus and consentrate on what needs to be done. I have called and requested that they lower the music on several occasions, but im almost 90% sure that they made it louder after my family spending $4500 there last year alone
Very helpful employees very polite willing to show you the items your looking for.Prices are very good alot of items are low in price.Its a plus I just live down the road from this store.
I work there. I assist customers find their needs, if available.
Isles where a mess Bd service was hard to find that day... ended up walking out and ordered my tools that I was looking for straight from green works.
Got there and my wife is waiting for surgeryso she can walk. There were no motorised carts. A nice young lady found us a wheel chair that we had to stuff her into. It was very painful for her. We lookeed quick and left. I am injjured and only have one good arm. It was difficult for me also. We wanted a tree and lights and ornaments because our decorations are on the attic and neither of us can get at them. So we look on elsewhere.
Its the Walmart of the manual labor world. Never had a problem there, theres nothing amazing or awful for me to note!
Lowes is an awesome place Im grateful for them but there pricing is very high and the margins they charge are hurtful to contractors and homeowners.
There online ordering service is the best. They email you when your order is in. Service door for orders online,make it so easy to find. Service inside are prompt and pleasant. 2 thumbs up. Great place.
Got an assortment of flowers and a bush to make a butterfly garden for the Mother-in-law for mothers day. Large variety to choose from
Bought a rug. Easy, fast service.
Everyone we have had the pleasure to work with at the Oswego Lowes has been very personable, knowledgeable and seem to really enjoy their job.
Always have in stock what we need.We purchased a new lawn mower.Associate helped us thru the whole process.
Such a frustrating experience every time I have had to go in to this location. The employees have little to no knowledge of the products they have, or where they are located in the store. The customer service is horrible. After you do find someone to help you have to deal with not only their lack of knowledge but their poor attitude. Lowes should be ashamed that have lowered their standard to the point that this is acceptable.
I placed my order online. I went to the store to pick up the order. Customer service got me through quick. Then the associate that actually brought the merchandise out to me was promt and polite.
Super friendly staff very helpful staff. Way better then the Lowes near me. I would highly recommend this store.
The store manager treated me very poorly I spent over $300 in 2 days working on my Plumbing at the store and I have trouble with one part and she treated me like garbage I think if a customer is willing to spend that much money at a store you should at least try to listen to them and talk nicely she completely ignored me and gave me attitude the entire time thatll be the last time I shop there for a long time
We had questions with our order. No supervisor available to help. 2 hours later, we left with no countertop. Very disappointed.
Very helpful. Was a half hour before closing last night and I needed some joist hangers I called and they had them on the counter waiting for me. Excellent service
Always friendly staff when we need something. Also very helpful in loading vehicle. Thank you!
Easy I line order and curbside pick up. Perfect
Normally have what I need and the people are always will to help and give me advice if I am not sure what I am doing
They have a vast amount of modern home improvements, however their flower selection was fairly lackluster and dull. Recommend the ceramic pots!
The Oswego store parking lot is a dangerous mess. There is only one outlet to the East now. The lane in front of the store isn’t really wide enough for two way travel with piles of garden stuff and flowers closing in from both sides. When leaving people going west into Oswego have a way out that doesn’t need a traffic light. Those needing to go East have to fight their way in front of the store to the East access road as it does have a traffic light to turn left. There is little safe way to turn left across three lanes of traffic from the other exit. If Lowe’s wants me and the twenty thousand people that live East to go into Oswego to turn around we would be better off bypassing the place to begin with and go to one of the other home centers in town.
Staff is clueless and there isnt a straight piece of lumber in the house. But they have a good selection of paints and stains.
Found everything we needed
They had what I needed and they have up close parking for Vets.
Awesome staff. Oswego and Liverpool/Clay store are the only local Lowes worth visiting. The staff at these 2 locations are helpful and polite.
First time anyone in a hardware store has offered assistance and several times successfully! Thank you
Had everything I needed
Customer service was a pleasure
Staff went out of their way to be friendly, were knowledgeable and helpful.
The 42 year-old guy that works in the Tools department is AWESOME, and really attractive. The ladies should really keep an eye on that eligible bachelor!Hes super cool, and is conscious of the planet as he drives a Prius.
This is a typical Lowe’s location. Lots of staff, all of which who are always offering to help you. They have most things in plentiful stock.
Great place to get all your home improvement itemsGreat employees to help you with anything.I enjoy shopping there.
Went to the store to return an item and had the wrong receipt. The cashier was able to do it with using my debit card to look it up. Very nice
Customers not wearing face masks in the store. COVID19 is real people. What happened to social responsibility?
Very unhappy called was told they had what I was looking for drove all the way there they didnt have it and was told they havent had it for a month ended up going to another store they have lost my business never go there again
Mark and Kristine in the mill dept were amazing and went above and beyond for my husband and I at the oswego ny Lowes.
Good place to do your shopping, employees are very friendly and helpful.Things are high depending on what your buying, or the quantity.
Giving me ways to get rid of my money since buying my house in 2015. Good store, good products... Allow me to continuously tear apart my house. :-)
Had what I wanted and saved with Veterans Discount. Excellent service.
Alway out of the the overpriced items they sell but i like lowes better than Home Depot
Better than Home Depot. They ask you if you need help. Home Depot you have to catch someone to ask a question.
Not bad customer service 👌. Great place to do business.
Its a good place to shop for the best lumber and building materialsI could not find a building counselor.
People are very nice and helpful,but seems like nobody there knows whats really in the store.
Got decent amount of help but the price of plywood is super ridiculous. 😡
Staff very helpful and nice. Store is clean and well kept
No one on the floor wants anything to do with you. They see you coming a mile away and they ghosts. Never to be seen again. They have zero inventory. Everything has to be shipped in.
Employees are very nice and friendly they always greet my Carley Girl and me with a warm smile
Jim whom is one of the associates was very helpful finding things and assisting us
Standard smaller Lowes, has the basic stuff, helpful staff, gets it done
Well I get 10% discount with my military card for starters and the quality is really good
Its close and they have a wide variety of house hold items and DIY projects and helpful employees...
Really like the place but sometimes its hard to find someone to assist..plus last time there..very rude cashier
Received a deep cut on my hand from cascading duct pipe. No medical help on premises.
Busy low on staff but still clean and presentable
Got to see this seagull have a major win!
We asked for help loading our truck 3 times and waited over 15 minutes. Finally another customer assisted us.
It was great we bought our heaters and molding. got a new cactus its beautiful
Had a great experience and got what I needed with good customer service! Thank u!
Nice place to shop
Where theres a will, theres a way. I use it for all my building needs. Friendly and knowledgeable employees as well.
Always find employees helpful. Get me what I need when I go in without searching
Bought what I needed and a few more things
If you cant find it at Lowes you probably dont need it. They have a large inventory and selection of home improvements.
Easiest building supply company to shop at in oswego
Great for everything you need for your home however sometimes its hard to get to the right person for help. Get bounced around person to person for a bit
Love going there if I need anything they are always there to help out and find find what what I need
Person I spoke to was very friendly very helpful they had what i needed
Good customer service, thanks for the custom cut of glass for my 3D printer.
Great always love going into that store
Im just writing this in response to the poor review. Any time Ive gone in there, I have had several employees ask me if I needed any help. If anything, its an almost overwhelming amount of people asking if I need any help and when I do they help me find what I need, answer my question or find someone who can. In addition, there are several places you can call for help in the store.
Several staff members were extremely helpful. It was much appreciated!
Good always have what u need
No one offering assistance...had to do all the loading and looking myself...plenty of people around... watching us load numerous boards..but no offers of assistance...
I love Lowes. Ill admit it, my name is Nadine, and Im adicted to gardening. Enough said.
The mask signs are gone or not very visible anymore so thats a plus!
Pleasant representative, knew her stock and went to check that it was available. Couldnt ask for better service over the phone than that!
Friendly knowledgeable staff helped us find exactly what we needed. We were in and out of there in no time.
Didnt find a large river gun but has been great for building our new home.
This place always fails to impress me the line to cash out is ridiculous only 2 cashiers on at all times and the parking is crazy
Staff is very patient and helpful
Very friendly and helpful today they went out of the way to help me.
Very nice people.helpful and friendly. And well...who doesnt like home improvement stuff.
Love the store because of the upbeat and knowledgeable crew and the variety of merchandise
A good local store, decent inventory sometimes service is a problem overall good store
Get your home essentials for the fraction of the cost
Got everything I needed, associates were very helpful.
Love it always have what you need, more expensive but great quality
Always has what Im looking for at reasonable prices
A large store but the employees are always ready to help you find what your looking for.
Terrible!!!! Asked 3 people for help finding some things, and none knew where to find things. Did better on my own.
The lumber is ok. The prices are ok. Not the most knowledgeable staff.
Worked with a young man in the paint department. Very helpful , very friendly.
Clean store Nd lots of great plants and outdoor things !!
Its Lowes, I get what I want or need and if they dont have it I order it
Great experience
Great staff, always eager to help load
Always spend money there
Great customer service. Very knowledgeable people.
Has everything home wise you could ever need if they dont have it then they can find it for you
Typical big box store, just like all the rest.
Very helpful, very friendly employees willing to help you get what you need
Gr8 place to get items for your 🏡 or Trailer for repairs or fixer uppers.
Great place for building supplies, cordless power tools and gardening supplies.
Lots of stuff, little knowledge from the staff on how to use or where to find it in the store.
They cut a tile for me. Excellent job & attitude!
Staff was very helpful and saved me some cash.
Looked on-line for item. It showed location in store. Isle and bin. Loved it
Always have what Im looking for. Friendly staff.
Helpful staff, clean environment.
Service is awful and never have what I need!
Friendly staff, usually have anything Im looking for.
Very poor front Desk did nothing but lie
Cant thank the staff enough. They are always SOOOOO helpful and friendly...
Great place to buy supplies for your house and yard
Exactly like that good old down home box store experience!
I would recommend Lowes to anyone great shopping experience.
As long as your not looking for customer assistance your good
Terrible customer service....but all you want or need.
Its like every other box store.......dont look for help once your inside, dont expect assistance loading your purchases...
I really like the idea of the veteran parking only signs
Very busy today but staff was still helpful and friendly
Staff is friendly and always very helpful.
Its not Home Depot.
Very friendly staff, took time to help me find what I needed.
Excellent service and prices. They treat veterans as VIP
Great store awesome help Louise helped me out and helped me with a smile
Got good advice on buying a multimeter and made the purchase.
Total reviews rating 4.2
199 Reviews for Lowes Home Improvement 2023:
Review №1
2022-04-04Very disappointed. We attempted to order a washer and dryer with Progressive Leasing Monday but the employee was no help, said he would be right back then never came back. Tuesday we went back and the same employee was there again and told us to take pictures of the appliances that we wanted and left us with customer care. The order was placed and paid for and we were told that the order would be there and ready for pick up on Saturday. We called Saturday and were told they do not have our washer and dryer and that the appliance manager would be calling shortly. No call was received. Sunday I called again asking for the Appliance Supervisor and was told he would call me momentarily. No call received. Now I look on our Lowes app, to see that it states my order was completed and picked up and also had the wrong card number on it, duplicate appliances and then a refund for an extra set of washer and dryers that we didnt even order. Nobody seems willing to want to help rectify this situation and it is very frustrating and angering because I paid for these appliances, never received them, and am being denied help. I will be going into the store in person today to work this out.
Review №2
2022-04-28For the second time in the last 4 orders there has been no communication or call back on status. Paid over $1300.00 for patio furniture, was told one week, its been a month. Three calls to them by me asking what is going on, first person I spoke with couldnt even find the order, gave them the invoice # and they found it. Surprise, wrong number noted to call back for the account holder. It was a number that has never been affiliated with our store account. Second person I called, I dont understand the notes left on this order. I am going to have to call you back. Is 315-963-xxxx a good number? Ummm no, I told the last person that that number is not associated with this order or my company. Oops, Ill change that, and have to call you back. Two days later I called back again and asked the status of my order for phone number 315-xxx-xxxx. Guess what.....I dont see an order under that number sir. So, I gave them the 315-963-xxxx number, youll never guess...Oh there it is. Again I reminded them that this number in not affiliated with myself or business in any way shape or form. PLEASE change the contact number. We have the chairs but only one of the tables. The person I asked to check other stores for the other two tables didnt leave a note, so I dont think they did anything about it. CMON MAN!!!! You have all the proper tools LOWES but not the means of operating them. WHY?? Hoping they get this right today or Im thinking refund time and Im going to Home Depot. Sad this is the only option for BIG BOX in my immediate area and this is what we get.
Review №3
2022-06-11Had a realy positive experience with all the staff in the garden center at the Oswego NY store on 6/9/22. Very helpful, good attitudes all around great!!! customer service.
Review №4
2022-05-25The best customer service I have ever experienced. Jerry not only called me back and walked me through a computer order issue but he stayed well past hours right before his day off to help me place a new order. I would never go anywhere else.
Review №5
2022-06-12Helpful staff! Reasonable prices for the most part, but the store does tend to be disorganized, making it difficult to find the items you want.
Review №6
2022-06-26Staff was very helpful and knowledgeable. The store os well stocked and clean .
Review №7
2022-01-25Lowes usually has what Im looking for. Clean and organized store. The only reason Im not giving them 5 stars is because theres never any free employees when I need help.
Review №8
2021-12-08Been going here for pasted 2 n half yrs got a fixer upper house, love the help and management thank you! My mom would buy all their discounted flowers until she passed in October from cancer she loved there deals. Thank you for always being help with my mom Amy Burdick!❤️
Review №9
2022-04-17Had difficulty with younger staff not able to find the fasteners I needed. But I still like Lowes for my home improvement needs.
Review №10
2022-04-03Lowes is a hardware store that carries pretty much the most of any hardware store. If you are building a house, it probably has 99% of what need to build it.