Kerbside pickup
Yes
Lowes Plaza in Rochester
Categories
Location on the map
Rochester, Monroe County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Repair services
Yes
Planning
Quick visit
Yes
Recycling
Batteries
Yes
Light bulbs
Yes
Phone: +1 585-453-7500
Site: http://www.lowes.com/
Site: http://www.lowes.com/
Opening hours
- Monday:6AM–9PM
- Tuesday:6AM–9PM
- Wednesday:6AM–9PM
- Thursday:6AM–9PM
- Friday:6AM–9PM
- Saturday:6AM–9PM
- Sunday:8AM–8PM
Comments (199)
I came here to get paint. I had assistance from the young lady in the paint area. The 2 stars were given because she was so friendly and willing to help. But not the expert she thinks she is on paint. Waste of gas, time and paint.
Went to Ollies. Working on improving things
Had what I needed at a good price..Lumber
Love the selection of things in the store stopped on the weekend at 7 am absolutely no help in the store spent my money elsewhere
Got my vanity and new toilet from here. Love it
Thr brockport Lowes is always grate to go to, I always get what I need and the employees are super helpful.
The staff is very helpful and kind, always willing to lend a hand. Things are well organized and I find that if I ask a question and a crew member doesnt know the answer, they find someone who can better assist me. Thats great!
I love Lowes! As long as you pay attention you can get some stellar deals
Love shopping here.Employees are great and happy 😊Great job everyone.Store always clean and shines.
A good variety of businesses located inside plaza
I go here somewhat frequently to get things for my place or if I need to fix something. Haven’t had a bad experience yet.Great place to find stuff for repairs and other home projects and the prices aren’t unreasonable either.
Lots of beautiful colors of flowers and flowers 4/24/22
Lowes is a handymans go to location. knowing you can get what you need is important to save time.
Always have what I need
Lowes is second to none! Always helpful
Need more help early morning
Very nice and helpful staff
The parking lot is horrible people are rude.
Always have what I need, clean and organized
Love/hate relationship! I was approached by the store manager while in store asking if I needed assistance. I am always impressed with people at that level of the business and their interest in customer satisfaction. On the other hand, I waited for over half an hour in line at the pickup desk trying to obtain merchandise for a customer. My time IS money. There were four people working in this area at the time and the backlog was just ridiculous. Someone needs to institute some kind of a triage plan. (STOP THE BLEEDING 1st)! Institute a CRASH CART responce team of bodies within the store that can be allocated where theyre needed most. Dont see that happening here. Intentions are honorable. Delivery is critical!!
Clean and good service
Lowes is great very organized staff here were very helpful and sweet
They dont seem to have the selection that home depot has,quite often I leave here and drive to victor home depot
China Buffett gives you like 12 dishes to choose from. Some are not so tasty. Theyve really changed in the taste, its not as good.
So this Lowes is nice clean and well laid out. I only give it 3 stars because in the 3 times since January Ive gone here the staff are like ghosts. Look I dont like anyone following me around asking if I need help. But this place you could litteraly watch them walk fast to hide. I was able to hunt down a gentleman there for my needs. He was super friendly and knowledgeable. I asked why it was so hard to find help. He simply said kids. I think hes right. The times Ive needed help it was always the older people that helped. The kids would appear to actively hide.
Pot holes everywhere, road and parking lot are trash.
I love Lowes. Its clean and the people are always friendly. I especially like the way they are always ready to help someone. Prices are negotiable no matter where you go. But great customer service is not. Lowes is one of the few places left anymore with great customer service!
Weve had them install wood flooring and a new washer & dryer set for us. This is my go to store for tools, paint and other supplies. I like the self check out.
Lots of new stores coming
I didnt get to explore much of it, just Americas Best which had nice service
Best deal last week here on new Drill. I searched everywhere and can tell you that here they had the best price. Not online and not Home Depot, Lowes is the place. I love to come here just to walk around, if you are a handyman you probably know what I am talking about.
If I could leave 0 stars, I would. We purchased a vinyl plank flooring project in May, and from the very start, there was miscommunication across the board. The service pros company that they go through is a joke as well. Lowe’s never told us we’d have to pick up the flooring and supplies from the store, so didn’t offer a delivery option. Service pros calls us in June to schedule our project, and they tell us that they won’t schedule it until we can verify that we have the materials at our house. Okay, we get the materials, call service pros back and they schedule us for the end of July with an arrival time of 8-11. July 30th gets here, no one calls or shows up. At 11:15, service pros calls me to confirm that the contractor is at our house. They weren’t, so they tell me they have to call me back. An hour later they call me to tell me the contractor was unavailable to work that day. Meanwhile, our bathroom is tore up waiting for these guys to get here. We get a new reschedule date of August 16th. They didn’t care one bit that the reschedule date was 3 weeks out and our bathroom was unusable in its present state. August 16th comes around, the contractor actually shows up this time only to tell us he can’t do it because the old floors were never ripped up. Which circles us back around to the original issue. Lowe’s never told us that wasn’t included and there was an additional charge for tearing up and hauling it away. I told them id be willing to pay for the charge, to which they respond with “service pros won’t do that because there’s concern for asbestos.” The concern came from the contractor who walked in for 1 second and said he wouldn’t do it. I went back to Lowe’s and got a refund, they had nothing to say for themselves. Bottom line, Lowe’s sucks for this type of job. Don’t waste your time or energy on this. We ended up with a 3 month headache and no new floors.
Lowes is a great place to shop for home improvement items. Great big store with tons of great stuff!
People very helpful very nice
This is a nice store. Very courteous employees. Clean and well-run.
I was a bit of skeptic with Lowes but have returned only to find my skepticism was wrong, very well stocked, nice sales people and prices are reasonable
Helpful staff. In and out in no time.
I love to go to LowesPlaza. You have a place to eat and the dollar store an a after number of time to look for you ☺️ lol woo it was fun.
Big chain that sells materials from China & Mexico. I miss the old Mom & Pop hardware stores that sold American products.
Im giving this a 3 star because I do a lot of shopping there. There are times when I can not find anybody to help me because there said theres nobody in the department. 1 time I needed help loading a door into my vehicle and there was nobody to help me. I waited over a 1/2 hour nobody csme to help me even tho I kept asking. I ended up struggling to do it myself. Seeing Im elderly it was very difficult for me.
Raised Prices Sky High
Lowes much cleaner better selections just need one on East Ridge Rd because its Competition over there is small and always out of tools.
Dirty, disorganized and no help
We worked with Peter picking out cabinets and he was so quick and knowledgeable and helpful!He made sure we got the discounts we needed, and got everything ready for us to pick up same day.
Great place to get all your supplies
Product Availability Wise, Awesome. But They Treat Their Valued Customers(Yours, Truly.) As If I Ran Their Dog Over....Wait... Did...I?
I didnt go to Lowes that day. But I do Love going to Lowes.
Never a smooth visit but they are close ny
Easy access and ample and neat parking space.
Love Lowes, great staff, excellent product
Obtained some great grass plants & other flowers.
Had everything we needed. Prices are competitive.
Clean and well stocked . Everything I wanted was in stock at advertised prices.
God I hate shopping here, sometimes I have no option, but everytime I do, I have an issue with a special order item or cant get in store help, Ive waited an hour before to buy some expensive closet shelving units and extra (the setup we picked out was 500-600 a closet times 3 closets) and nobody showed up to aisle to get the units down from top rack despite 2 efforts. I walked out and you lost out on over 1500 that night alone. Also had ordered special shower surround and tub from them and after 8 weeks it finally came in damaged. I not only returned those items but everything else I purchased for the bathroom. That was another 2k. Geez I wonder how many other people do the same thing because of the poor customer service? Something tells me 10 years from now they wont be a thing nationally anymore.
The Ridge Rd location has the friendliest & most knowledgeable staff around.
Our basement flooded and it was late at night!! We were able to get in and out so quickly and found exactly what we needed to stop the leaks!!!
Was searching for an item that the online site said was in stock.... it was unfortunately not. Since my phone was dying I bought a Dewalt PowerBank with cable and when I opened the package the powerbank was flat dead.... not even a little bit to allow me to charge my phone a couple of percent to help me find the product I originally came in for.
Looked up the item I wanted on google and found it right away. Love going to this store.
They are great for most hardware and tools but prices are a bit high. I would check home depot first if you are on a budget. They dont carry some products like mail slot covers. They dont have a large selection of in store carpets so you have to order them. The store is clean and staff are nice. Although its hard to find anyone to help you.
Employees very nice and helpful.
Better than home depot. Not as busy. Easier to get to.
Not a comfortable shopping experience
Went to buy leaf bags. They were right by the entrance. Im glad because Im not familiar with where things are in Lowes. Right next to bags were some rakes so I bought one. Check out was super fast. Cashier was friendly.
Great place to shop
Everytime i go into lowes for a item that was a special order to pick up I always wait a hour for them to get it and they always tell me that its not in yet when someone in the store has already called that morning to say it arrived and is ready for pick up. Terrible customer service i would give it a 0
Their service is ok!
Kind, helpful workers!
Easy to locate items I was looking for. Friendly employees eager to help.
Wanted to buy paint, but as always no one was in the department. Had to ask at check out to locate someone.Wanted to buy a white floating shelf. Went on line. Simple plain shelf would be available in 2 weeks!Got on line with Home Depot, $29 ordered it, paid for it and it was ready for pick up in 15 minutes. Need I say more?
Sarah at the pro desk was great help. Looking forward to future projects with lowes.
Love the store, love the app to find things in the store
I believe they have more to offer than H.d... they have propane..
Went to Ollies , picked up a few sales
My husband and I shopped here for stuff for are home love this place.
Nice place!
Typical plaza. Easy in and out
Lowes is getting better at stocking material, but seems to have slipped a bit with training staff.It appears I know where items are compared to 2 employees that I asked.
Great all around store!!
Nice variety
Shopping for washer and dryer for my daughter. Good selection. Could be better on their delivery dates. One delivered was already broken now we have to wait till November for replacement. Not happy.
Great experience. Everything well stocked. Al
This plaza contains a Lowes home improvement hardware and building supply store which is great for do it yourself projects. I have been there many times and bought all types of items to spruce up my lawn and improve the look of my house.This plaza also has a AAA office which i used to book many travel trips with great and experienced travel agents.I also visited Ollies bargain outlet and purchased discounted items for my home. Prices are reduced by up to 50%. Great variety of items from food to small appliances.
Despite stating product was available on their App, not one associate could find what we needed to finish a job.
This May be a Mixed Message.Lowe’s is a Good Hareware Store, But Not a Great One, and I’ve Been in Many. I Go to Any Lowe’s Out of Convenience, NOT as the Go to Store.Hard to Find Help @ Any Lowe’s Not just This one. This one is Just Fine Compared to Most Lowe’s Stores. I Like 3 Departments in Lowe’s, as a Whole, But Prefer Other Hardware Stores.
Today I waited with my wife. 1 hour and a half . Pet smarts manager was late. I drive her there. Just imagine our famous Rochester weather. And had I left. She would be stuck in the cold. Not cool pet smart. ( not smart either)
Love Ollies
Lets see if tou want to build a house or any room in it. Ya this is the store for you...
The parking lot is full of potholes and is in need of immediate attention.
Very slow waited almost 1 hour to pick up fence. The workers seemed lost.
Easy to find parking absolutely great will be back again
My visit here was excellent, very helpful garden staff. They had items that were listed as in stock online. Checking out was simple and fast.
They employee was very helpful in helping us with what we need and discuss what we should do on how we need to take care of the problems
The employees at Lowes are rude and treat you like you are an inconvenience. I spend upwards of six figures a year on materials and I cringe any time I have to think of going into a Lowes instead. I recommend finding your nearest Home Depot and shopping there instead. You will be treated better and have a more pleasurable experience... Not to mention probably spend less money. Sorry Lowes - my review is just based off of my multiple first-hand experiences.
Always well stocked, and associates are courteous, friendly and willing to help find, or even take you to what your looking for. Always a pleasure to shop at this store.
Love this place they have everything
Love it
If you own a house you will love this place
Well organized. Great staff
So helpful
Usually have what Im looking for. Locating someone to answer your question might be a challenge, so know what youre looking for. Strange for a store thats based more around the DIYers as apposed to contractors.
They treated me great in there I had some wood cut to spec and it was perfect
Great store, but didnt have the ladder I wanted even though the website said they had 6 in stock. Employees were very helpful.
I love shopping at my local Lowes. They actually know me by name ( maybe Im int here too often :) Staff is always willing to go the extra mile and are extremely helpful. I cant say enough about Rhym (Dept. supervisor) hes willingness to go above and beyond the call of duty and provide outstanding customer service is the reason why I give Lowes my business. I hope the company recognizes what an asset they have in him.
Store is very clean and there is staff walking around to help you unlike other places that you cant find somebody I have no problems with this place or recommending it to anyone
Awesome products , friendly and knowledgeablepersonal.
I needed some home supplies for a couple projects Im working on. I was able to locate and purchase most of what I needed but I wish I didnt always have to bag my own items myself. Im injured, use a can to get around so this isnt always easy. I understand it may be or may seem easier to the employee but for me the customer a bag would help me carry my items.
Curbside pickups to fix up for spring.Friendly service.
Selection for what I was seeking was very good. I was in idea mode.
Had everything I needed
I looked on Lowes website before going to the store all I wanted to get was two metal post and some plastic chain I had the locations I asked several employees and none of them knew where the product or the locations were until. I did find one employee who took the time found the location and help getting someone to cut the chain. Recently I signed up for the veterans military discount I was verified and approved but when I got in line they had no record of my account so I ended up paying full price. When I got home I went on lowes website put some items in my cart and my military discount shows up. It would have been nice to get the discount at the store but I guess Im out that money
This place is right down the road for my house, so it’s really convenient for me. The staff inside always have helped me and given me insightful knowledge for all my gardening needs. Honestly has a little bit of everything for your home upkeeping needs.
Very disrespectful, needed soil evertime I went in the store the stop was empty had very unprofessional experience. Looking to do my home repair at Home Depot. I like to be treated the same way as anyone if the people that work at the store. Professional
Large selection, staff our very helpful if you can find them.
Cashiers are friendly. There is not any staff available ever to help, and do. Or want to be bothered. I have struggled many times loading items into my car, without any help from staff.
I come here often and the only issue is that their evening crew is extremely short staffed. You may have to wait a bit if you need help in specific departments. At times, there is no one working some departments which is kind of annoying. During the day, they are well staffed and I have no issues. Customer Service desk is extremely helpful every day all day.
Andrew Lawrence was very helpful in finding the materials I needed for my project
Steps and Strides above thier competitors down the road by a Mile! Customer service was offered and appreciated after a relentless visit to the competition. Prices were sadly more for the same products offered at said competitor with no price match to boot. But a Win in my book as we will be back.
You can never find an employee when you need assistant. I rarely shop at Lowes but every time I do, Im reminded why I am shop there so little. Unlike one of their major competitors they lack customer service. The employees barely greet you and God forbid you need help you will have to search the store front to back to find employee assistance. This typically results and you spending much more time then you want in this store. I try to avoid it as much as possible.
Great service. Super fast self checkout!
Ollies has some decent items for good prices randomly. Lowes, well....average chain hardware store, but I never really feel like im talking,to someone with experience actually using the materials or tools. Carts are always hard to find and most of the employees seem disgruntled.
Was able to get what I needed with assistance from the store staff. Everyone was friendly.
😑
Very good costumer service
Shopped in Ollies and Dollar Tree
Convenient plaza with a wide array of stores. I have been to the Lowes here a couple times, Ive been to a hair dresser here and I mostly go for the PetSmart. Its a good PetSmart with good selection if sightly high prices and the grooming team is incredibly skilled and very kind.
Lowes is the best. Knowledgeable staff and they actually help you find things. The store is so neat and clean.
Went looking for a bathroom vanity and flooring and not one person asked if I needed help, which I did. So bought what needed at home Depot. This week we found a light we wanted to buy but was on top shelf. We looked and looked for some one to help us. I found 3 men talking in paint and asked for help in lighting. My son-in-law found a girl with a ladder cart that got the light for us. As we were leaving the aisle one of the men appeared. Makes one not want to shop at Lowes.
Second best lowes in the rochester area. Great staff some what knowledgeable, always busy.
This Lowes was fairly busy but it is better organized and seems to have more variety especially in the home and garden section then its competitor Home Depot
We purchased a power washer dishwashers and a refrigerator they were awesome with asking and answering all are questions and concerns
Great place if you know what you want. As many times as Ive been to that store in the past few months (a few times a month), I can say some departments need better staff. Not saying theyre all a problem but the few I have interacted with in a couple of departments didnt seem to be all that knowledgeable about the department they were working in, not the material in question. And most times there is a single register open, will a line of people waiting to check out.
Very good selection of hardware, tools, building supplies, and more. Decent prices. Friendly staff.
Its big and well stocked. The staff is nice.
You need something they got it. Need to know something, they have knowledgeable staff.
Poor customer service and misplaced items. Their website stated they had 13 boxes of the item I was looking for and gave me an aisle location. When I went to the store, there was only one box on the shelf and it was already opened! When I asked an employee for help, he first said if they have them, they would be on the shelf. When I explained the website showed 13 in stock, he scanned it and confirmed 13, but refused to check for them, saying, Looks like the systems wrong. Ill just stick with going to Home Depot.
This is a nice store go visit when you need anything for your next project. Theres something in this store that I repeatedly see in Home Depot in the Rochester area, not enough stores associated available when you need help. I visited other Lowes stores in North of Florida, and they have the best customer service experience in my opinion, I wish this was the same in our Rochester stores.
Ordered a washer and dryer online it was set for a Pacific day and time to be dropped off. I had to take off school to make sure that I would be here for when it came. Only to find out that I could have stayed in school because it never came I ended up calling the store the manager who is on call explain to me that the truck driver was just called and he is on his way mind you the store is only 15 minutes down the road from my house so 2 hours later when the washer and dryer still has not been dropped off I call back only this time the manager cannot get ahold of his truck driver. After staying on the phone for 30 minutes I then decided to go down to the store surprise surprise within 30 minutes of me being at the Lowes store the truck pulls up to my house and my roommate lets them into setup. Im rating 3 because when I did go into the store and spoke with the manager she did her best to accommodate me. And I appreciate that thank you
Truly a self help store
My favorite place
The store is always clean the staff are always helpful and if they dont know something cuz well find someone who does manager of the Appliance Department was more than fair and very helpful
Organized, helpful employees
Great sale on big double packs of charcoals. Good customer service.
Has what you need...considering the times.Good staff. Lots of hand cleaner.
Very busy little place but well maintained.
Maines is a great store in the plaza some whole sale deals. Dollar tree and Ollies are 2 more stores in the plaza that are great to shop at.
This is the place to go for anything you need for your home. You will find, wood, doors and appliances. They have basically every tool you will ever need. You have the option between cheap tools and expensive tools. A lot of times you can find display items for sale that you can purchase for cheaper (washer and dryers or dehumidifiers for example) sometimes youll find an employee that is not knowledgeable but thats expected. Not everybody is going to understand construction. you will find however most employees are knowledgeable and quick and willing to help you to the best of their ability. Also if you grab their credit card to get 5% off all your purchases!
Between Home Depot n Lowes I love Home more. But Lowes IS also good
Regular plaza, multiple businesses on site
Lots of stores with good prices and great customer service.
Love this store .Staff is helpful and courteous...excellent customer service
I love it because you have everything in the plaza that is cost friendly store wise. Dont have to break your savings.
Great flavors great environment 👍 great service and great prices. Good for the WHOLE family 😊😊
Super slow servise when go pay they take like for ever
Conveniently close to my location. Good parking usually always has what Im looking for.
Lowes has a lot of stuff that home depot dosent. Same the other way around. good complement to each other.
Good prices and huge selection of everything you need for your home.
Come here all the time for work. Great for wood. And people are pretty knowledgeable.
Great plaza if you need craft supplies, tools, pet food, and kids entertainment all in one day.
Had everything I needed plus great help
They need employees for the departments
Great sales and service with a professional and friendly staff... They go out of their way for veterans!!!! The only home improvement store I shop at!!!!
Great deals, great staff. feels like home. the only thing I wish they still had was a build and grow workshop for kids.
Lowes is awesome Peter helped us pick out some beautiful kitchen cabinets.
This experience went well, although beware of people on the phone telling u they have a product then when u drive up there to get it, they dont even carry it. Ask them to bring it to the customer service desk to ensure they actually have it.
Decent prices on some products but certain Ilse need a better check on fasteners and pipe fittings in the rite place
Helpful and quick but may cost more than the depo
Still a good place to go for things you need for the weekend project. But the wait at customer service for online orders can be excruciatingly long. Better off to go into the store and get them yourself. Also this store has become dirty and dusty compared to others such as the Lowes in Brockport or even Home Depot in Greece.
Actually has a little bit of every thing for adults to kids to general contractors very well thought out place
I bought an accordion door to install temporarily in a opening that will eventually have a regular door. It was so simple to install my granddaughter and I did it by ourself.
More choices than H.Depot & I also think its a nicer store.
Got a grill from here for a great price and the ppl were Very Helpful
My husband and I always have enjoyed going to Lowes. But the major downfall is that whenever we needed help... Theres NO ONE in site. You have to walk to the front of the store and if were alllllll the wayyyyyyy in the back.... Thats a major inconvenience especially because my husband and I are fully disabled!! Please work on this!
The plaza has some good stores. My only problem is the parking lot. Its full of pot holes that can tare up a vehicle.
All of what you need and want for home LOVED my time staffs helpful when needed...
Nice stores Ollies, Dollar Tree, Lowes.
In store pick up and a couple of gift cards... In and out in a few minutes.
Always have what I need for a reasonable price.
Usually have what Im looking for Finding it is another story
My favorite Lowes store. Great garden section and all things for home. Competitive deals on kitchen appliances. I always use Valspar paint above other brands.
Lowes is a very good place to shop
Wonderful people, excellent products. I have absolutely nothing bad to say about this Lowes.
Love to shop there as staff is extremely helpful in all areas.
Love Lowes...I could spend a couple of hours just browsing
I went to Maines grocery store they have many food idems at a fair price.
Great place to shop for your every day needs
Always got what I need.
Just stopped in to have a key made. Very quick service. Thanks!
I think its better than Home Depot service to especially customer service
Love it st Lowes! Great specials.
Total reviews rating 4.2
199 Reviews for Lowes Plaza 2023:
Review №1
2022-06-18I like Lowes the best BUT, I had a flooring project that I bought ahead for. I was finally able to get it done 2 days ago and I had 1 case left over. They wouldnt let me return it because it was over 90 days. Ill think twice about buying for a large project there again.
Review №2
2021-08-0431 Aug 21, Ive always enjoyed shopping at Ollies and today was no different. With a wide variety of merchandise you could spend half the day in the store and not see it all. Although I do have to say the store could of been a little neater.
Review №3
2022-05-25When it comes to inventory Lowes is no different than anyone else in Home Improvement. A lot of products have low or no inventory on a regular basis. All that said everyone else is in the same boat. If you need help getting someone at Lowes is easier than Home Depot. White both franchises offers a military discount service goes to Lowes. The other day in Lowes they were out of bags at checkout. So shortages are hitting everyone.
Review №4
2022-06-25Hard to find help but was able to find what I needed
Review №5
2022-05-20I think this is where dollar tree and ollies bargain outlet is. The Lowes is nice... If thats what youre interested in.
Review №6
2022-06-15Elijah from the Greece location is a very helpful individual and went above and beyond to satisfy the customer.
Review №7
2022-06-03Nice selection of plants! Love to buy my flowers and vegetable plants there
Review №8
2022-02-18Went for a specific item, toilet plunger and a hand clamp tool for popping dents out of my car. They had the plunger but no clamp. Went to home depot and got what I needed. Lowes is good when home depot lacks what I need and vice versa. Lowes does military discounts and has dedicated veteran parking.
Review №9
2022-06-05They usually have what I am looking for and some unique plants!
Review №10
2022-04-04Needed a new door knob and lock for storm door. Manager was very helpful. Staff that I spoke to were polite and willing to help.