Very Poor Service, VERY Unprofessional Staff, 1 hour massage felt like just 30 minutes. Masseuse was so in hurry, she just did upper back nicely, and rushed for other parts as if she was doing it for free.She had a phone call DURING the massage.Kept the bottle of cream in between legs, literally threw hot towel from head on to body to give head massage.And was sitting beside my legs while doing hands!Would never recommend to anyone.
I had a appointment for Saturday @ 11am but to be honest with everyone IF YOU BOOK AN APPOINTMENT with these people just know there ALWAYS short on staff, massage therapist usually come late so they’ll cancel whenever for whatever reason, the front desk lady works from home so she’s not much help but I’m still booked for tomorrow but we’ll see how the overall experience is when I get there.
The spa ran 45 minutes late. Massage was 50 minutes, and not the full hour. The masseuse was nice, but the massage felt more like someone was spreading oil around my back. The table reeked of the previous persons cologne and there was a hole in the center - it was so uncomfortable. I was also stressed the entire time, and was ultimately late to my evening plans. At checkout, they seriously tried to sell packages after this mess. Beautiful spa, awful everything else.
I just tried this place out last week. I get massages often as I was a Massage Therapist myself for years. My therapist was so client centered, nice, safe, and hardworking. She made my experience fantastic. Now with that being said Lisa gave me the best Massage of my life and I bought a package and will see her almost weekly. I was stunned that out of the 15 years that I have received Massages that she was so phenomenal. Her touch is great, her pressure is great, she listened to me. I needed work done on my right arm and hand and not one therapist in months has listened to me and worked on that area. Not to mention her amazing strength. It ha been hard for me to find a therapist that makes my body feel normal again. She asked about my sciatica and back injury and approached it so professionally. 5 stars for Lisa! Will be back this Tuesday! Yeah! Anna
Im not happy with this spa.I bought a Groupon to use, so Im not sure if experiences are different for those who pay full price. I arrived at 2:40pm for a 3pm massage to ensure plenty of time for paperwork, etc. I was not called into my massage until 3:15pm, and by the time the massage started, it had to have been close to 3:30. I bought a 60 minute massage, yet it still ended at 4:00pm. What a rip off! Almost half the time it was supposed to be.Apart from that, they try to sell you on other packages in really unprofessional ways. As my massage was starting, Im face down in the bed and shes asking if I want to upgrade for $20 extra to a different massage. At the end, before you have a chance to even put your clothes on, shes asking if youll buy a massage package for next time. That does not make for a very comfortable experience.The massage itself was less than mediocre. If I had paid full price, Id be very upset. Even with the Groupon, I feel as though it was a waste of my money. Needless to say, I wont be returning.
Nini was wonderful!I received a Groupon as a gift for my birthday, I did not realize I was expected to pay an additional tax in cash prior to the massage. I felt bad because that cut into the tip I had allotted for my masseuse. Also, they asked me to come in 30 minutes earlier than my scheduled appointment time, which I did, but my massage still started later than my original appointment time.Besides that, Nini gave me a fantastic massage. I would definitely recommend her!
The “massage” felt more like a rubbing than a massage. I did not feel much of a difference after the continuous rubbing of oil with no stress points or techniques. The session was suppose to be 60 minutes but it was done in less than 50 minutes. It was a disappointment and I really was hoping for a good massage after reading all the good reviews! I am 100% sure you will get better massage for this price at other spas.
I have been going to Lumiere since it was located in 2 different spots in downtown Manhattan. It just kept getting bigger, better and more beautiful! I know the owner Moana for a very long time. I always get the couples massage with my best friend and we always leave out of Lumiere Spa very happy. I would definitely recommend this place for sure.
My boyfriend and I had a wonderful time at Lumiere Spa. We had the Swedish couples massage and it was amazing. Donna and Lilly took the time to make us feel comfortable and relaxed. The spa was clean and quiet with professional service. We would recommend this place and their services to anyone looking for a nice cozy cove of tranquility.
I get messages regularly and one thing I can say that this is a place to return to. I used groupon but came to find out they have great packages that I will be looking into for my next appointment. massage was great I felt amazing. mona and Sydney the two women in the from were very nice and proficient. Ana was my masseuse she hit all the point really did her thing in my back took out all my tense areas, great amount of pressure. greatly recommend and will be back !
Amazing place!This spa was extremely clean. The staff was extremely pleasant and professional. We had a great massage. They offer tea when you come in. The ambiance was calming and quiet. We will definitely come back.
My friend bought me a Groupon for my birthday and I just got around to using it. I booked the appointment with no problem and only waited a couple minutes past my appointment time. My massage therapist, Anna, was fantastic. The pressure was great and she took her time with the areas I circled on the intake form.
First I paid for one hour and she literally gave me 40 minute massage. She trying to get me out of there as quickly as possible but when I had to pay, my masseuse was standing right front of me to see her tip. It was very unprofessional overall
I DO NOT RECOMMEND THIS PLACEThis is not my first massage I get them often but it was my husbands first time...however I purchased the couples massage via (groupons) and added the couples facial I gave 2 stars because the front staff was nice and the atmosphere was clean, comfortable, and cozy. the facial - my husbands tech spoke quietly and was very professional. My tech was very loud and ridiculed me the whole time which made me very uncomfortable. The massage- I couldnt tell if my husband was having a nice experience because my tech wrapped my hair as well as my eyes my massage started out nice until the tech momentarily exposed breast which made me extremely uncomfortable my underwear was pulled down and my buttocks was exposed as well which I also felt was odd because I never had that happen before during my other spa visits I did mind much until, Lastly the massage tech picked up both my legs and slammed them down very hard on the massage table at the end of the massage I knew that this was not part of the massage because my husbands tech laughed afterwards. I pride myself on tipping well but I had such a Horrible Experience that I only tipped what I felt was deserved. I WILL NOT RETURN AND I DO NOT RECOMMEND THIS PLACE.
Lumiere spa is a very nice , clean and relaxing environment although, I have to say, that was by far the worst massage I have ever received. All the technician did was rub my back with oil. I think my 2 year old niece couldve done a better job. This is not what I was expecting nor do I think it was worth the money. On top of that, my hour massage was cut short to 40mins because no one mentioned we should come in early to fill out some form that the techs didnt even ask questions on so I thought that was a complete waste of time. Other services may be good but I wouldnt recommend for a massage. You can find somewhere else thats way cheaper and actually gives you a quality massage.
It was ok. In my opinion it was not worth the money, the reception and waitingroom is very cramped. I think my masseuse was a student, i did not see her picture on the wall as licensed. The massage was lack luckster. It felt like all she did was rub oil on my body. I wont be back.
I enjoyed my experience in this spa very much. I went there to do my facial. The front desk was very very nice and my facial was very relaxing ,enjoyable and helpful towards my skin at the same time. The esthetician Nino was very professional and great with her work.I will definitely go back and I recommend this spa 10/10
I NEVER write reviews but i have to for this one.DONT GET FOOLED BY OTHER REVIEWS OR APPERIENCE. Dont loose your money going to this place.Very unprofessional, no manners.After talking to the receptionist and booking my couples massage, ended up going 1 hr travel to go and find out that the receptionist never booked it. Then telling me she never talked to me or Awknoledging her faults.Another thing, Told us to bring 9 Dollars cash for paper works, noticed she told another client while i was there waiting, to bring 5 dollars cash.( Do the Math) ;-)Long story short. Book your massages else where, Lumier is really not worth it.TRUST ME, youlle thank me Later.Namaste💫
Great couples massage. A little hard to get to. But the place is nice, the staff is great. The place is small, so you see all of the operations (laundry, room turn over, even staff disagreements). Only one bathroom, so if being used youll have to use the public floor bathroom. My fiancé said it was really disgusting.
Purchased a 60 minute couples massage online from 8:00-9:00pm. They called us from the waiting room at 8:11pm, so we ended up starting the massage around 8:20pm after getting changed and ready. Instead of massage ending 10 minutes late, it ended at 9:00pm! I complained at the front desk and the receptionist was defensive, rude, and would not give us any discount or even an apology. Very unprofessional place. Scammed us.
I found this place through Groupon, but because they were sold out through Groupon, I reserved directly through them over the phone and still received the Groupon discount. Before you buy off of Groupon always call to check. I bought the couples massage with a best friend, and we both agreed it was a very pleasant and relaxing experience. The masseuses were super friendly and considerate and checked to see if the pressure was right. I would definitely come here again in the future.
Went because of a groupon offer on a couples massage and eyelash extension. Was worth it for the price after the discount but I wouldnt pay full price for any of their service. The massage was awkward and my eyelashes were pretty much all gone after 2 weeks.
The manager Mona is very rude and abrasive.Update - I bought a six pack package and am now being told that I already used all my massages, when Ive only used 2. Beware if you buy a package, this may happen to you.
Excellent service. Decent prices (compared to other NYC spas). Four stars only because of tight massage quarters, audible outside noise—a little hard to diminish in NYC, especially in this neighborhood—otherwise, all good! Will be back soon.
I booked on aug 5th for my birthday on the 26th , you have to pay first and after tell them your confirmation number okayyyyy I did that called multiple times only spoke to them once and never again days leading to my birthday I’ve been calling to actually get an confirmation from them even went to the place and they weren’t open I highly recommend you don’t try this place I was so excited for the experience I had to call my bank to dispute it ohhh and google says it’s open it’s really not GOOOD LUCK GETTING IN CONTACT WITH SOMEONE SMH
The quality of service here is top notch. The rooms are quiet, comfortable, warm and clean. I highly recommend this spot for your next massage. I felt very relaxed and limber for the next few days.
I’m not a massage expert but I very much enjoyed the level of pressure and overall massage. Did a couples 60 minute massage and felt wonderful after. Great value and would definitely recommend!
Rona was mediocre at best; she basically gently patted my back down and called it a day. I also wrote on my form to not massage the front of my neck because it is very sensitive/might cause me to vomit, but she decided to massage there anyway, and continued to do so even when I told her to stop.Will not be returning.
Amazing! It was nice & clean. The staff were really nice . I got a hot stone massage along with champagne. The most gentle relaxing massage, ask for Nataly she does an amazing job.
Very quite place in terms of the rooms. Granted the windows stay closed . Rooms are ready upon my arrival and when you undress its nice and warm so your comfortable. Had a female massage worker which I wasnt asked if I had a preference not that I do. I would go back
They do have a nice atmosphere but.... you will not feel like you had a massage after the service. The massage itself is just rubbing the oil on your skin. I have asked for harder massage and the rubbing got harder lol.....
It was good experience but at the same time they were a bit too rough around the edges !!! They kept on hitting certain pressure points too hard and were very aggressive and to top it all off the lady had a price for the tips 20 dollars each like that’s way too much you shouldn’t have pricing for customers saying how much they should tip.
One of the worse massages I ever had. All she did was rub oil around. Manager was rude! Wont ever return. Plus hassled my daughter over group on she purchased and we ended up paying again. Scam!
Too hard on the pressure. When I told he, its too hard she kept going and I don’t like when people touch my face. A massage is for the back not for the face.
The massages here are amazing, the atmosphere is great and and the place is very clean. Everyone was friendly and professional. Definitely plan on returning for my next massage.
Had a groupon voucher and an appt set for 1 pm. I never get an email confirmation so on the day of I call in and am told that I my appt was scheduled for 12 pm. I express that I did not make this appt so the person on the phone tells me she will speak to the manager and get back to me. 6 hours later I have no call back and have called 10 + times to no answer, and my voucher is stamped as redeemed. When they finally pick up they tell me I will have to pay a 25 dollar rescheduling fee or loose my money. Will be going there in person to see the manager who made my appt but refuses to get on the phone.
I was in heaven after a massage from Lily. She knew exactly where to go and how much pressure to use. The whole staff is amazing ! One visit was all it took to make a repeat customer.
Massage was nice. However, its like theyre trying to sell you packages they offer in the spa. They try to offer it to you after your massage then when you come out, they try offering it to you again.
Visited the spa today as a surprise for bff birthday. We got the couples aroma therapy promo. Beautiful interior, very friendly staff....phenominal massage...definately worth the experience...will be returning!
A great place for a massage. Went here for a couples massage with a groupon discount. Wouldnt necessarily call this place a spa over a massage parlor, but our experience was relaxing.
My esthetician Aana Seemed very professional. She knew how to distract me while going through the extraction which was a little painful but worth the pain..will definitely recommend to all my friends and family.
Great hospitality, both receptionist were nice and very attentive. Massage was amazing definitely will be back soon. Highly recommend it to anyone.
Such a gem hidden in Manhattan. When we tried to find it we were a bit concerned by the entrance and location. But once you enter through the doors you definitely forget where you are. The girls really take care of you and make you feel comfortable and definitely try to meet your needs
I went in for a wax and came away with a bruise. I felt rushed and ridiculed by the therapist. The front desk staff were understanding and polite and offered me a discount, but I don’t think I’ll be returning.
Lumiere Spa Im so impress and fortuned that Nino did my Facial today, she is wonderful the best ever had, is pleasant and happiness to find wonderful professionals in this industry, for sure will come back and ask for the talented lady Nino to try other treaments.
Unlike what other people said, I did use a Groupon and was able to book my couples massage on the weekend. I felt leaving relaxed and rejuvenated
This quaint, little non franchise massage spa is awesome. The ladies were firm (hands) and very friendly. The prices were reasonable.
I feel BRAND NEW! I shall be there for all the other goodies yall have. Stacy and Gino the best thus far. And Hostess that greets you is so nice sweet. Gracias mama por todo! Thank you . My husband and I feel Brand new this morning. See you in 2 weeks. Xoxo
Didn’t get to go because we found out there was a death in the family the morning of the appointment. So we called to reschedule and they still wanted to charge us a 50$ fee . So inconsiderate. !
We had such a great experience. Couple massages was good. Definitely coming back!
Very cozy place with great treatments and even better service. After arriving late for my appointment because of a long lasting doctors appointment they generously extended the time for me. I will be back and totally recommend.
Had a couples aromatherapy massage. So relaxing! Serene. Cute decor. Professional. Would definitely recommend!
I had an amazing aromatherapy massage here. I highly recommend. The masseuse, Lysa, was great.
Great place. Loved the couples massage. The rooms are nicely decorated. Friendly staff. And a very calm place
Very nice staff. The palce was clean. Had a couples massage here. We both enjoyed it!
I had one of the best massages of my life here. The therapist is a young Russian woman and spectacular!
This place was absolutely fantastic. I felt skeptical when reading the reviews, but went anyway with some friends to try it out. Great service, clean place, nice people, amazing experience. Ill continue to come here and recommend this place!
Ive had better. Did a lot of walking so went to get a massage. Didnt necessarily feel amazing after.
Everything was great from the moment I walked in. They were very nice and friendly service was amazing, I will def be going back.
All the phone numbers listed on their website (there are 5) are all disconnected. They’re impossible to reach and I think they may even be closed.
Its my favorite place for massage. Always good professional massage therapists
Buyer Beware! Mona at the front desk and the owner (who apparently doesnt have a name according to Mona) are crooks!
Great place. Best spa in NYc that I been too. I go there in pain & leave in relief
VERY upscale place place. Decent service and highly trained and qualified masseuse there. All nationalities represented there.
Donna is the best... you go in tense and come out feeling awesome.. will go again..
Wow!! I have a good massage today, i recommend that Lumiere Spa.
Very nice place!They made me feel very comfortable.
Friendly staff EXCELLENT SERVICES omg dont deny yourself the pleasure!!!~ Angel
Great package deals, and really cozy environment. Loved the decor, too.
Get a deep tissue massage from Donna only. Donna only. Donna only.
This will be my second time returning. The service is on point. They know how to treat their customers.
Definitely got a decent massage here
Great service professional and super clean
Great massage for good price
Great stuff, clean place. Definitely recommend
Small but staff are extremely nice.
Nice place, perfect place for a massage
Very poor customer service/customer satisfaction !
Good massage and affordable
So relaxing.
Well done. Great message
My go to massage place!
Rude customer service from the manager!!
Lysa is great.
Great customer service 👍
They are closed
Will be going back.
Always a pleasure..
Plan on going back soon
Excellent service
Great place
Total reviews rating 4
101 Reviews for LUMIERE SPA 2023:
Review №1
2021-03-21I purchased a couple’s massage through Groupon to redeem at Lumiere Spa. When I called to make a reservation the staff member was so pleasant. When I arrived at the spa the staff were very welcoming. I arrived a bit late for my appointment due to trying to find parking. The staff still honored the 60 minute massage, which I really appreciated. The rooms were very spacious, dimly lit, blackout curtains, quiet, clean, and comfortable. It was a very relaxing atmosphere. The massage was a full body massage from my shoulders to my feet and it was very relaxing. Was the first time a towel was placed over my hair and eyes during a massage. We also had the option to remove our masks during the massage. The only negative I have is in regards to the massage tables itself. I was concerned it wasn’t too stable, it would squeak sometimes during the massage. I’m a petite person 5”0 and 123 pounds so it wasn’t my weight moving or making the table squeak. Another thing I didn’t like is the staff took my information including my email but I didn’t receive an email confirmation. I called the day before my appointment to double check the time. There is only one bathroom located inside of the spa. Be sure to bring cash for tip about $15 (each person) and tax $12. Out of 5 stars, I would give: Customer service a 5, Massage a 4, atmosphere a 5, and overall experience a 4. Overall great service, I would return to this location. Give this place a try you may like it.
Review №2
2020-01-26The masseuses were very gentle and careful. They kept asking me whether I feel fully comfortable and tried make constant adjustments for me do feel so. Unlike a couple of negative reviews, they weren’t pushy at all regarding gratuity—as a matter of fact, they weren’t even there when I was leaving the tip at the reception. Satisfying experience all in all.
Review №3
2020-01-08A little guide for you guys, even though it says it on the address, but I didnt pay attention to it. The spa is on the 7th floor in the 224 building. As soon we got there, the front lady was super nice and friendly asked us we want tea or water. For tea, they have black tea or green tea. After that, she hands up jackets. She gave us an application where you are asking what level or area you want. We didn’t wait that long. The massages were great! Felt relax and ready to walk NYC streets after that. The spa have 9 dollars fee and for tips they have a minimum of 20 dollars for 60+ massage for each massagers.
Review №4
2021-12-08I booked a couples massage and facial on 10/19 and spent $300. I’ve been trying to call and make an appointment for December 30th since the end of October. This week, their phone lines have been disconnected and their website is now down and can’t be accessed. Their building is also closed. They scammed me out of $300. Does anyone know how to get in contact with the owners? Do not waste your money here.
Review №5
2021-08-01I am overly fed up with them at this point. Ive been trying to confirm an appointment for over a week now. They picked up the phone once & then never again. Their texting response also takes days. I was going to use a groupon to try this place out & then make it my regular place for massages but with this 1st impression, I might have to check elsewhere & get a refund instead. Very unprofessional. It seems like they dont want to prioritize a customer because of a voucher, in my opinion.
Review №6
2021-01-10I want to thank Mona and her staff for great service. I had the enchanted couples package. It was worth the money. I have a fractured wrist. Mona said she would work around my wrist but the way she was massaging my left hand I asked her if she would please work on my fractured wrist. Well not only did I walk out of Lumierespa nyc satisfied I woke up to no pain in my wrist she took the pressure that has endured in the last 7 months away. I will definitely be going back. Thanks again for your services and yes I will be looking forward to a facial next time too
Review №7
2021-12-01The management at this place is probably the worst in the country. So unprofessional. love their massage therapists but because of the lady at the reception ( the owner I believe) I will never go here again.
Review №8
2021-03-07TERRIBLE SERVICE. This is absolutely one of the worst experiences I ever had. I had a combo of facial with microdermabrasion and a Swedish massage. The lady who worked on my facial had not done microdermabrasion claiming it was not apart of the package when I had discussed this with the front desk before. She even went as far as telling me it would be extra $$$ asking front desk again, in which the front desk honored my request at no extra cost. The facial was not thoroughly done either, felt like she just wanted to get it over with. The massage was even worse, so painful I just had to leave at this point. DO NOT RECOMMEND THIS PLACE. 👎🏽👎🏽👎🏽
Review №9
2019-09-08I have visited Lumiere’s three times now and they are my favorite little spa in the city. The staff is so warm & friendly. The first time I went with my spouse for couples massages as a gift; we left so relaxed. After that I’ve been getting regular facials from Anna. She does such a thorough job without it being too painful. I always leave with glowing skin. I recommend her to everyone I know! The ambiance is also so relaxing. The music makes me feel like I am laying in a meadow at dawn. I can’t praise this little spa enough! I always leave in the best mood! Thank you Anna & Lumiere Spa!EDIT: so after attending this spa regularly for 6 months I will no longer be using their services.I had an 11am appointment this morning. We were in traffic and we’re not going to make the appointment. I called 5 times with no answer so I left a voicemail. They called back and I said I needed to reschedule to 6:30pm. The receptionist informed me they were going to charge me a fee per person to reschedule. I said absolutely not, so she put the manager on the phone. He explained why they were going to charge me, which fine I understand HOWEVER I was never informed about this policy and have rescheduled appointments before. I refused to allow them to charge me and said that I will have to find a new spa. His response was, “well that’s your choice.” Yes it is my choice to no longer use this establishment and it’s a shame because I loved my aesthetician, Anna, but refuse to be charged a fee for something I had no control over. Never again. Sorry, not sorry.
Review №10
2019-08-03My friend and I came here for a massage and oxygen facial respectively. My spa professional was great and provided recommendations to improve my skincare routine. After she was finished, my skin was looking much better and I was happy with the experience (thus far). My friend said the massage she had received was one of the best she had ever gotten. As usual, my skincare professional was trying to sell me a package for facials. Because of the wonderful experience, I was actually considering buying a package and even a couples massage for two friends. However, this all changed when I proceeded to checkout- the woman at the checkout desk demanded payment in cash for the tax (from the groupon). When I stated I brought cash just for the tip, as I was told, she went on to refuse my statement, claiming numerous times that she told me to bring both the tip + tax in cash (why would I just bring cash for one and not the other, if I was told for both? I specifically went to the ATM to withdraw cash for the tip). I was shocked by her insistence and her lack of poor customer service, why is why my friend and I will not be returning. Her rudeness and lack of poor customer service (I guess they will hire anyone) tainted the experience, which is a shame because it really hurts the wonderful spa professionals that worked on my friend and I. Because of her, we will take our money elsewhere and buy a package at a place that knows how to treat its customers properly, without indirectly calling them liars.