Wheelchair-accessible entrance
Yes
Luxury Laundry & Wash in Ozone Park
Categories
Location on the map
Ozone Park, Queens County, New York, US
Accessibility
Phone: +1 718-322-7080
Site: https://luxurylaundromat.busines...
Site: https://luxurylaundromat.busines...
Opening hours
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
Comments (65)
Their costumer service is very bad my friend who is pregnant wanted to use the rest room and they told her no very unprofessional
Always clean and plenty of machines available. The attendants are always making sure that they are being attentive and caring to us customers. The machines seem to do a good job washing but the dryers could use a bit of servicing. Tip for drying: if you use 30 mins per half drum of clothes, they will be fully dry. Over loading the dryer will cause the dryer to automatically tumble dry instead of using heat.
Amazing laundromat with great service. This is one of the cleanest laundromats in the area. They have so many machines, so waiting for someone won’t be an issue and they also sell a variety of different detergents. They offer free drying and free WiFi which is honestly the best part while you’re waiting! They also have drop-off dry cleaning as well. This is my go-to laundromat
This place is run by incompetent people. On more than one occasions Ive dropped off laundry and when I returned to collect it at the given time or later, I was given incomplete laundry, which I find out after getting home and unpacking it; or, this latest time, after 3 days I return to find they hadnt even started my laundry! Mind you, this is just one bag, not a lot. The manager herself was the one who made the mistake of not giving me all my laundry the first time, and couldnt even bother to call to alert me to the error, and the second time, she just told me I had to come back. When I asked how I would be compensated for them wasting my time she said, sorry. Alarmed, I told her there was no way I was paying the full amount for their incompetence, when I am the one driving back and forth needlessly to collect laundry that is not ready... time I dont have by the way which is why I pay for someone else to do my laundry to begin with! She eventually conceded and said shed take $5 dollars off 😑...thanks. I need to find a new laundromat, any suggestions?
Machines work no problem. Drying is a bit slow even on high heat. Cash only with prepaid card. They have free drying. Basically you get points when you wash depending on machine size then you use those points for time on the dryer. Minus stars for cleanliness and it is very pricey compared to other places.
My husband dropped off our laundry there, a lot of my 6 year old daughters clothes were stolen and never returned home and all the clothes that weren’t Cotton were destroyed from the Dreyer. The clothes were not nicely folded especially the shirts and I had to fold them again at home. This was a very bad experience.
Very spacious laundromat with tons of washers and dryers. The drying is free when you wash which is a great. I wish they would fix the claw machine and games.
Cons: Out or 40 or so dryers 10 are out of service and 6 dryers are service use only. Will be looking for a new laundromat. Establishment is not the cleanest, garbages are full, dryer sheets and lint are always swept into a corner. There is a lot of dryers out of service and at least 8 dryers that are only for service use only. Pros: Open 24 hours, and you usually dont have to pay to dry your clothes.
Machines are always out of order, and people leave their clothes there unattended in the washer and dryer which takes doing laundry longer.
Do not go here. I did a drop off service of my boyfriend and my clothes and they misplaced all of our towels, socks, and tank tops. When I called, a beyond rude man answered and claimed that they didnt misplace anything. When I kept going on saying I am sure I would know when all of my towels are missing he told me to repack the laundry we got to drive back for him to weigh. After going back and forth for about a minute, he just hung up on me!I called back irate naturally and a woman answered who was nicer but when she said she couldnt find most of our socks and tanks, I requested a partial refund, where she said no we cannot refund. We found most of your stuff.Do not trust them with your laundry or your money!
New owners during 2018 BEWARE! New management obviously have tampered with the washing machines slowing down the final spin cycle leaving clothing of all types in a heavy and wet condition. Result, the free dryers end up costing you money to get dry clothing.
Broke my laundry bag and could not offer me a new one which cost them $3-$5 I’m loyal customer. All they did was tie my laundry string and say “sorry & thank you”
Worst laundry ever. Had to go there as my regular laundry had a gas outage and they were closed. The people working were rude and not interested in helpingMost of the dryers were out of service and the ones that did hardly driedNever going back
I like this place but be careful cuz some machines dont work properly and the staff member would rather tell you to just wait and shell add water instead of putting the machine out ood service and get it repaired... other than that its always clean and never really crowded
Worst laundromat ever!!! The customer service is horrible. When the machines are broken which it happens often they don’t care and do not fully refund your money.
I like this place because of the parking, laundry card and huge washing machines for those work loads...
Very nice, cozy, clean.
It’s spacious but always crowded when I come and the bathroom is never well maintained. Right now the toilet won’t flush for anyone..
A bit expensive and some dryers dont dry clothes well. Wahers are good and different sizes.
I drop off and never had a problem. Good laundry
Nice and clean. But down off is very good but expensive.
Very Nice place! Very Clean Parking in back of store very helpful employees.
Need better security
Horrible customer service the old guy over there took my clothes out even tho it wasn’t dry and he says he don’t care and to hell with you seriously that not how u talk to your customers
One of the nicer washes in the neighborhood friendly service clean environment
Pricey and packed. Their machines get the job done though.
Best laundry mart! The old man at night is the best. Very helpful
Always clean and very good atmosphere.
Customer service and the night shift supervisor or manager is horrible. I will not use the place anymore. This is my first day and last day.
Open 7 days and you always get a washer and a dryer.
Lot of machines and free dryer time with each wash.
Good service. Nice staff.
Pricey but I like this laundry mat. ♡
Its ok to do laundry
To pricey, steer away ,but is 24/7
Its clean and spacious.
Very friendly atmosphere
75lbs machine for 9.95
Great service
Great place and quiet
Never hot water
Busy in the weekend
Always clean
Good place
Clean and big
Good place
Serves the purpose
Washing clothes is very tedious, however I found this laundry close to home and it makes things easier for me, in addition to being a giant it has washing machines of all prices and many dryers, you do not have to be queuing or waiting equipment to be vacated. The people who serve on this site are always ready to help you in everything you need.
Its big, the machines work fine, its just a little expensive.
Open 24 hours, it is large enough to meet a lot of demand, so you will never have to wait for your turn. The costs are those of the market average. Highly recommended.
It is a new place I recommend it
This laundry is very expensive and an empty bag of clothes was stolen.
Excellent
Very clean
Buena
Total reviews rating 3.8
65 Reviews for Luxury Laundry & Wash 2023:
Review №1
2021-12-27This is a cool kid friendly laundromat. They have a few arcade games and some toy claw machines. Sometimes they games are not working but its to be expected. My kid love the claw machine and always win something here. As per washing your clothes its like any other laundromat with interesting workers who seems to be in their own world. Sometimes I find it hard to find an empty dryer and have to wait for someone to finish first to get that dryer. They have parking outside which is cool but be careful of the fire hydrant when trying to back out..... some folks might know what Im talking about.
Review №2
2022-04-19This place is the absolute worse, half of the machines don’t work. The attendants are unhelpful and the manager never answers the phone. Place is also extremely dirty and untidy.
Review №3
2019-12-15The place is big. Free drying credits as well, however because of that you basically have to wait to even get a dryer. The later you come the better it will be. Place is Better then other laundries in the area.
Review №4
2021-11-24Do not go here the machines do not wash the clothes. Spent $50 to do wash over and over the machines do not put enough water in to properly wash the clothes. I washed and watched as the machine did not fill up with basically any water. Go to Crossbay laundry mat it’s close and the machines are cheaper and newer. NEVER COMING HERE AGAIN and if you are smart you won’t as well.
Review №5
2021-08-09You need to fix these machines. I just had to spend am additonal $11 dollars to rerun machine 51 and 40. Clothes never rinsed the soap. I want a refund. Its a 11:30pm on a sunday night and I now have to spend an additonal 50 to an hour to wash dry and fold my stuff I have to be up for work at 5 am. Im calling tomorrow morning to speak with the owner.
Review №6
2021-01-02This place is HORRIBLE! yes it looks nice and big , but I guess it makes up for their horrible staff and service. They are rude and take customers laundry out of machines whether they are are dry or not when its convenient to them. Also they over charge so much for the machines its ridiculous!!!! never again will I do laundry here again. There is one right up the block on 101 ave that costs less and has better service not as pretty but service and price definitely makes up!!! PERIOD
Review №7
2021-10-25Turned all my white cloths pink twice. I gave them the benefit of the doubt the first time but I’ll never bring my cloths here again. 2 entire packs of white cloths in the garbage thanks a lot!
Review №8
2021-01-31This place has no regard for people’s personal belongings. I put my clothes in the dryer and I went to sit in my car for 12 minutes. After the 12 minutes I go back inside to find my clothes were taking out of the dryer, during a pandemic. I asked the lady why she took my clothes out and she told me because someone else needed the dryer. My clothes weren’t even dried all the way. Then she preceded to say I didn’t see you so next time stay inside to wash your clothes. This is horrible customer service and unprofessionalism. Touching other people’s clothes, her hand could have been dirty and there’s a virus going on. She was rude and was disrespectful. I would like for someone to get in contact with me, preferably the owner.
Review №9
2022-04-09Nice size place. Fair prices and clean looking.
Review №10
2021-10-05Good laundry machine help me too wash all kind of clothes.They are open 25 hours that I like most in our community area.