Kerbside pickup
Yes
Macys in Carle Place
Categories
Location on the map
Carle Place, Nassau County, New York, US
Service options
Delivery
Yes
In-store shopping
Yes
Health and safety
Staff get temperature checks
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Payments
Credit cards
Yes
Phone: +1 516-742-8500
Site: https://l.macys.com/carle-place-...
Site: https://l.macys.com/carle-place-...
Opening hours
- Monday:11AM–9PM
- Tuesday:11AM–9PM
- Wednesday:11AM–9PM
- Thursday:11AM–9PM
- Friday:11AM–9PM
- Saturday:10AM–9PM
- Sunday:11AM–7PM
Macys in other cities:
Comments (199)
My wife and I were running aroumd all day yesterday looking for a dining room set in route 110 in Farmingdale and was treated very badly in the other stores by a bunch of hungry salesman looking for a sale. So my wife and I went to macys clearance furniture in carle place and was greeted by a salesman by the name of Yanni, and Yanni gave me and my wife full 100% attention and was on point with the prices and delivery charges and also the schedule on delivery and he was very patient with us and very kind and understandable. Yanni gave us a great experience in the store and didnt take up all our time and the transaction went smoothly. I highly reccomend macys furniture in carle place and to talk to yanni if you ever need service. Also Im gonna buy some of macys stocks as well. You guys are doing great in the market.
Warranty service is HORRIBLE! They are supposed to cover everything. Good luck in getting them to pay on a claim. A technician came to my house in August, part finally arrived last week after many calls and the run around from customer service. A technician was supposed to come and install the new part on 11/16 and he never showed up. Warranty customer service does not answer calls and does not call back.I WILL NEVER BUY FURNITURE FROM MACYS AGAIN!
This place is awesome! Great place to buy starter furniture. The floor models are so much cheaper and most of the stuff has very little to no damage. They have hundreds of carpets. Really great staff in mattress department that knew his stuff. I dont remember his name but his two sons play baseball. He was so helpful with finding the right bed and bed frame to go with it.
Store has good selection and the representative we purchased from was amazing. However our delivery experience was awful! Our couch arrived stained and damaged. I complained to customer service and they sent someone to assess it, all he did was clean the stain (barely) and they refuse to replace the damaged piece! Ive been trying to contact a human being at Macys for weeks now and it is such a jerk around hassle! I emailed with photos several times and called every phone number possible. This is absolutely UNACCEPTABLE. We paid a lot of money for this furniture and its damaged and Macys will not replace it!! Im very dissatisfied.I would give one star based on delivery and customer service, but I gave 3 stars for the beautiful couch itselfaitself the woman who helped us with out purchase at the store.SinceMSince did not resolve the damage that occurred at delivery I will NEVER order from Macys again!
Went to get a headboard for my guest room at the clearance center during the Presidents day sale 3 days in a row had to leave because they were so busy and there was one particular rep a cahier to be exact whom I would ask questions and she would give me the biggest attitude which was a turn off for me. However I went back because sale was still on but by this time what i needed was sold out and so I just picked whatever I needed up with the same young lady with the biggest attitude towards me again for no apparent reason. This made me leave the item in the store because now Im contemplating returning it. Im very big on customer service and this worker had none.
We were approached by very nice man who engaged us in pleasant conversation and introduced himself. We looked around as he quietly followed and was present to answer our questions. They had a very nice selection of furniture.
Would not recommend this store. First off, walked around the store for 20 minutes looking for a specific couch in which nobody would help me. I passed employees who were actually sitting down on the couches purposely ignoring me. Weird but ok. I found the couch (which was everything I wanted) and it was perfect. Then I spent 10 more minutes trying to find a salesperson to help me buy the couch. As I was walking out someone finally asked if I needed help. Tom was very helpful and actually ordered the couch for me swapping out a regular piece for a reclining piece. Awesome. He did warn me that there was going to be a one month delay in shipping. No problem I thought. The next day I get an email from Macy’s saying that my couch wouldn’t be in until October 20, 2020… i had ordered the couch on June 16, 2020. Spoke to multiple representatives who completely blew me off. The shipping alone was $200. They offered me $50 off of the $2500 couch for the delay. In the end they offered me $150 off because I was sold a couch that wasn’t even available. Honestly I then went to the Raymour and Flanigan Clearance Outlet and bought a similar couch (sans extra recliner) for $1100. I saw bad reviews and thought that they were lies… they weren’t. Unless it’s the clearance section in the back where you can walk out of the store with the furniture; don’t waste your time, effort, energy or money at this place.
Very disappointed. We visited hoping to see a formal dining room set we could buy today however the customer service was absolutely terrible. No one greeted us or asked if we needed help. We tried to look around ourselves passed quite a few people, who were definitely and obviously unoccupied, yet no one acknowledged us. Im not sure if it was the way we were dressed or something else, perhaps because of online purchasing the sales representatives no longer feel they have to give their best. The unwelcome atmosphere made us leave, not even wanting to give them patronage if we did see something we like for our home.
Went for an inexpensive table got it and a little more
They have deals but it’s just a lack of management. Really wouldn’t recommend from buying from here
The worst Macy’s ever! Tried 3 days in a row to get a bed but no customer service help. Everyone just sits and the back and ignores you. Even spoke with the manager about getting some help, but she didn’t care she was in a rush to get lunch.
Great variety, good customer service but sometimes I felt like the place was so large we had to go call someone even if we had one question and sometimes they would say you would have to look in the web !!Well if I had to look on the web, why did I come here? Right? If I start buying everything on the web, who will finance your salary me sales associate ?Wouldn’t go again to shop maybe just to finalize an order but not to browse
As compared to its competitors or contemporaries Macys furniture place is miles ahead in terms of selection - number of categories and price range and quality. Sales people very helpful and professional. Ample parking. I left happy.
Nice showroom. We werent ready to make our purchase quite so hastily and the living room set was only on sale that weekend. The salesman wouldnt offer any concessions, but the manager worked with us to put down a deposit and then pay in full later that week. Delivery was flawless and so far the new furniture has been more than satisfactory.
I have gone here since the 80s when I got the first couch for my first apartment. There is always good quality furniture and the sale prices range from good to great. We almost got a leather loveseat from here this time(and here I knew it would be real leather) but it didnt work out. The saleswoman was fantastic in showing us a piece that we were interested in, very patient and accommodating in finding a cord that was missing for the electric recliner element. Its always worth a shot to go there.
Had a great experience there with a salesman who really knew his stuff and was able to find pricing that we didnt even see online.
Sales help with mattress selection and couch was excellent from start to putting through the orders.
Quality Furniture... and best mattress.I bought Queens bed with storage and kids love it.6 Spacious drawers.Delivery was quick and professional....
They have a nice selection. But the sales associates are pushy. I don’t like having someone hover over me while I’m shopping. I bought a living room set from Macy’s a couple of years ago. I also purchased that cleaning warranty. The one time I called to have someone come over and clean it was such a fail. I made the call to the Macy’s customer service number. They said to call a local cleaning company and gave me the number. I called the cleaning company ... they said it would take about 3weeks to have someone come and inspect the stain. When the guy finally comes he takes one look at the stain and says “ this can’t be cleaned, it should’ve been cleaned within 2 weeks of the stain happening” and then he just walked out !!! What a waste of time and money. There was no point in paying hundreds of dollars for that cleaning warranty.
The mattress department salesmen refused to acknowledge us and rudely walked past us without offering to help. We ended up buying the mattresses online. If the website does the job for you, why waste money on rude salesmen who clearly cant bring u business?
Tried to find a rug for a guest bedroom but we struck out. Couldnt find the right size. They do have a big selection. But the discounts are suspect because they rarely, if ever, sell anything at the regular price.
I love Macys Furniture Gallery. During this trip we purchased two beautiful lamps that were significantly marked down at 2 for $55. They had a mid century modern vibe. I will visit again soon as I am looking to mix and match two dining chairs to add to the four I already have.
We’ve been waiting since January for furniture the salesman said was in stock and that it would be delivered in two weeks.finally the day comes for delivery in may and they show up with only one piece.Not too impressed !
We were looking at mattresses. We had a wonderful sales person who not only gave us a good education but did not pressure us to buy.
Awful experience, was told 8-10 weeks for delivery on a sectional by the salesman. When we called customer service to check on delivery they told us it wasn’t going to be delivered for close to 16 weeks... When I called to speak with the salesman we worked with he offered no assistance and just kept telling me how there was nothing he could do. We ordered all our other furniture from Raymour and Flanigan, it was delivered 3 days later and the sales person was nothing but professional and willing to work to get us exactly what we needed. I strongly suggest not buying furniture from Macy’s, it was an absolute disappointment and some of the worst customer service I have ever dealt with ...
The store has two sections. The front has new furniture that you can see and order. The back is a clearance center with floor models and returns. You can get a good deal in the clearance center and our sales person was very nice.
The absolute worst experience. Ordered furniture in December of 2018, I have yet to receive it. Sales staff tells you what you want to hear, does not follow up, and do not live up to their word. There is no way to track the furniture or delivery in their ancient system. I would recommend shopping anywhere else to avoid the aggravation
A lot of nice furniture good prices clearance department one of big ones we saw if you need good quality furniture this is the place
Monte Rosen in Carle Place is the man to buy your furniture from!!! I had a credit replacement for an extended warranty. All the other salespeople ran for cover , not wanting to get involved. Monte stepped up and quickly handled it. I will certainly purchase anything further from him. Excellent customer service from Mr Rosen
Nice selection, very disappointed with the way they force you to get their delivery service. Our sales person said we dont force you to pay for delivery but if you dont want it you cant get it, there is No pick up .... Funny how the guy realized what he was saying is bs.So, if you are looking to buy here, understand that the moment you walk through those doors, you are automatically being charged a $200 delivery fee.
Found a perfect little spare loveseat in clearance for $117. Guys were great wrapping it up & bringing it out to our car.
Second purchase and nice quality furniture with good prices. However. a policy should be in place for children not eating and jumping on the furniture. The parents need to be held accountable. Otherwise, good place to buy furniture..
Buying it was fine, but the delivery customer service is AWFUL. Left after 5 mins because I didn’t answer the phone right away and cant come back until 5 days later. Didnt try to accommodate at all. Terrible experience.
Honest salespeople providing quality products. Plus I got a Columbus Day discount and a 25% floor model discount so it was a happy, happy shopping day for me. Thanks to Kris, salesperson par excellence.
Ask for Jeff the sales associate. Hes great and you wont be disappointed at all. Store is bigger than we thought and also has a clearance section if you like.
Great store, everything is nicely displayed, the staff was very friendly and helpful. Maxine Crystal helped us and she was great - very informative, kind, helped us deciding on a couch, couldnt be happier! Thanks Maxine!
Although it was difficult to figure out prices, and there was only 1 person at the check out area, she was just wonderful, polite and extremely helpful. She gave us the best deal on a sleeper sofa, we will absolutely be back
Macys never disappoints. Great selection, very attentive sales staff. I highly recommend Macys Furniture Gallery.
Bagged me a countertop dishwasher for $55😊😊
Did not find what I was looking for. I needed an armoire. Nothing unique about the furniture just your basics. I walk through the store for approximately 10 minutes I saw three customer service rep said no one asked me if I needed help.
First time visited this place with a friend who wanted to buy a leather sofa set .was looking for a drawer .new are very expensive for a dialysis patient on limited income .offer up and let go have used one but nothing cheaper than $40 bucks .here at this Macy furniture find this for just $41.the lady on the cash register was very kind and helpful I believe her name is Sharon .one other gentleman who was also a employee also very helpful .after this we went to some other stores including castco .the prices at this place for quality stuff were good at discounted stuffWorth to visit once or twice a week for bargain hunters
Nice service, decent furniture. They have nice warranty and service.
Great store. Lots of selections. Knowledgable staff. Ask for Noman.There is a clearance section in the back if you are not into that PERFECT condition (Read: vintagey)Fair warning, Macys own site doesnt have the correct location of this store. It is NOT in the mall but across the street.
This Gallery have a good variety of home furniture s workers are polite and very helpful
Go see Maxine. She will take care of you and make sure your furniture purchase is a smooth one. Very accomodating and friendly. Highly recommended
Prices are not so cheap there and missing part or dirty its not what i actually want in my bedroom or living room
Beautiful furniture at an affordable price. Exclusive and durable. The Gallery is where you will get discount on furniture and mattresses. Unique lamps. Great and supportive customer service
Large store and selection of discontinued, closeout, and damaged furniture. Some bargains but most of it not far off from the sale price. Also limited staff and trying to find help isnt easy. You get what you pay for!
Awful service. Came in looking for 3 different rugs for our home and asked one woman to help us and she said it wasnt her section, waited a half hour and walked around to find someone to help us purchase rugs but still got no service! Ended up walking out and not buying anything because we couldnt!..very disappointed.
We went to the clearance area. If you find something it can be a great buy. However, inspect them and then inspect again. Staff can take a minute to warm up.
Great for all your half price furniture. It was very hard to find someone to help you.
This place is huge, Can get great deals at the right time, need more help with stock/merchandise personnel.
Huge selection of anything you might need for your home or apartment. You can order new, special order, or go through the Clearance section. Good prices, especially when timing a sale!
Its a nice store. Large variety. Helpful staff. Would be nice if they opened up another furniture gallery between here and Queens. I might be asking for a bit much.
It was not a pleasant experience. They gave their attention to one customer and one customer only. The senior sales person had the younger sales person do all the running around and answering customers questions. Will not be back anytime soon.
Lots of deals here. Just bought a hallway runner beautiful and at a steep discountI have bought sofas here before. Go here when looking for a sofa before you hit the regular stores
We always can find something nice with at least 65- 70% off from the clearance section at Macys. Great Deals!
On February 2019 I went to Macys to purchase a mattress, sale man by the name Keith was very knowledgeable helping me out ,to get a posture pedicure mattress go there to see him for help
Great deals to be had here. But very hard to find help especially if youre not well dressed. Had to hunt down staff in both the regular section and clearance section.
I have bought all my Oriental rugs from this Macys in Carl Place-the best. Also the sales people were so willing to help us search for the rugs I needed.There are no better selections and prices. I continually receive compliments about my rugs.Love this store.
Prices are pretty good service is okay still not so sure about quality.
Nice selection, but I found it to be overpriced. You can get similar furniture at Bobs for 50% less.
Very good behavior and very amazing furniture. I bought a sofa set that looks very cool 🛋️. Loved it.😍
Great place for casual and homely furniture shopping. Store layout allows for easy viewing
Jeff our salesperson was very helpfull. We love the furnitures we picked and the prices and terms of payment fits our budget😁😍👋!
Nice selection of fernature at good prices! Staff was friendly, knowledgeable and available with out seeming pushy.
I shopped in the Clearance War5ehiuse. The store is filled with deals and sales, but the customer service is lacking. With no one on the floor to help answer questions or privide insight as to where articles are stocked its becomes exhausting and makes the shopping experience difficult. But they certainly deliver on bargain.
Macys Furniture has great variety of well made furniture. I love the couch I bought there. I highly recommend!
Didnt find what I was looking
Overpriced mattresses. Went across the street to Mattress Firm and got great prices on two mattresses. It was Black Friday.
I have nothing bad to say about this place. Good customer service. Im a fan!
Norman and Charles helped us today. They gave us great suggestions and good customer service. Definitely coming back again.
You can find great deal on furniture but older lady on the register is rude and not very helpful.
Great finds at tremendously discounted prices. I have been going here for years. Definitely recommend!
There are sales people on the floor but nobody asks if you need help. The lady at clearance area was too busy playing a game on her cell instead of helping clients
They have lots of furniture where you can pick and choose
NOTHING IN STOCK. AVAILABLE AFTER ONE MONTH...🤔MACYS IS DROWNING...🤔🤔🤔EMPLOYEES ARE STANDING ON A SINKING SHIP....🤔🤔
Great selection of furniture at a good price point. Location close to Roosevelt Field mall.
Love the showroom...very rare to find something worth while in the discount warehouse....
They have a lot of furniture but everything feels like a mess.
Friendly staff! However if you need furniture dont depend on their delivery service they say one thing and what you actually get is dissapointment!
Clean appearance and good sale prices. Monty was very helpful.
Great place to shop if youre looking for furniture
Can find some nice deals on furniture, staff were helpful and efficient.
Awesome prices and nice people working but not enough people working. The store was packed and the people working there were clearly overworked.
Good selection and knowledgeable staff. We went during Black Friday and it was very busy.
Great storenbut bought all my stuff online at fran e and son. They also have a store next to trader joes
Full details below, but in short, Bud is not fit to be a manger for Macys as he yells and screams at customers and speaks in a disrespectful manner. And be careful when you buy products and expect to pick them up with the 48 hour window they give you because it may not be there when you go to pick it up again. It may be sold to someone else at a higher price (as they have a dummy SKU they use when the tag has been removed from the product as they do not keep track of inventory sold)I paid in full and bought a mattress on 3/22/18, however I did not have a large vehicle to take it back with me that same night. I was told by the sales rep that they would be able to hold it for me for 48 hours, before they refund the money if I do not come to pick it up. The sales rep removed the price tag from the item and put a sold sign on it. So I came back on 3/23/18 to pick it up but they mattress was not there. I was informed someone had sold it earlier in the day despite it already being sold. With this being a Clearance center they did not have another piece to give me. I was asked to come back the following day (3/24/18) to speak to a manager. I came back but the manager was not there. I was told he starts working at 12:30 PM but he was late and arrived around 12:45 PM. And this is where the experience went from bad to horrible. The Clearance Center store manager, Bud Langway (May have misspelled his last name) was extremely rude and disrespectful. He started shouting and yelling at me telling me this happens some times. He offered me 3 options, find a larger size mattress and he can adjust the price on that (this isnt a viable option as I only have space for a full size mattress), wait until another shipment comes (but they receive limited supplies of Full size mattresses - so it could come on the next shipment or can take months. There is no way to know how long I need to wait and then he would ship it to me but that would take an additional 10 days) and the last option was he would discount some other mattress he has in store. He asked me how much I would be willing to pay for the mattress available which was of lesser quality. And he laughed and said Oh let me guess you want it for free and I said no that is not realistic and offered a discount. I calculated the % discount i received from the original mattress and requested the same discount on this mattress. He started yelling at me and said I am insulting Macys for asking for a discount like that. Where as in reality he was insulting Macys by saying it happens when they sell items to customers and then sell it to others when they come in within the allotted 48 hours. They are supposed to move them to the back to hold, but did not do that either. Bud kept yelling at me as if I was a child and a condescending manner. There were many unbiased customers there as witnesses. He walked away and later a sales rep (Don) came and offered to discount the only other Full Size mattress to the price I had calculated based on the % discount of the initial mattress from its original price. He apologized for what transpired. As I was exiting the store MULTIPLE employees apologized on behalf of their manager Bud, on behalf of Macys for what happened, for Bud raising his voice and handling this in a very unprofessional manner. One of the reps there said im sorry bro for what happened and Buds unprofessionalism, that is not how to treat or speak to a customer. It was very uncalled for and not cool of him. Bud is not fit to be a manager as he does not know how to speak to customers and resorts to yelling and screaming. I have multiple unbiased witness that can attest to this and attest to the fact I never raised my voice. I did clearly indicate to Bud, I am not his child and he should not be raising his voice with me. He was very disrespectful and unprofessional.
Great customer service and loving the chaise.
Bought a purple bed with adjustable frame, Paul was awesome, now trying the bed!!
A large store with both regular and clearance areas. Plan to spend considerable time to find what you need amongst the large selection on offer.
Great place. You can find what you need here. Sales person Jeff one of the best. Thank you
Salesmen did not have good customer service skills.
Sure has plenty of furniture & not cheap,nothing decent. Plenty of single chairs...who needs that.Went home & bought nothing.
Nice furniture store is a little chaotic with a lot of things all over everywhere not organized could be organized but it doesnt look like....
Always find excellent quality buys. Very helpful staff. Thanks Denise!
Prices are amazing 👏. But reception is a bit cold, especially from that manager.
Awesome customer service! See Phyllis, she was awesome help!
Bad customers service and every time you spoke to someone they told you something different , they not on the same page . Be careful with themOver there .
Great variety of furniture and eager to pleaae sales people, who are willing to negotiate on prices.
Nice range of furniture for any room. Installation of furniture was a little sloppy and was only available at early hours.
They did not have what I wanted in stock. Salesman suggested i call another store but the discount was not offered.
Very nice place to browse. Really glad the salespeople dont bother you here.
Good finds for the entire family
A lot to choose from, professional, knowledgeable sales help.
Expensive for second hand. Most furniture in bad shape. Some good buys
I bought my couch that Im sitting on now. Its super comfy and he purchase was smooth and pleasant.
Great sales people. Thank you
Nice store. Great selection. Huge clearance
Excellent service especially when we see Rafeal!! Have selection with a hidden gem of outlet in the back.
Loved their clearance department. Great prices!
Looking for a bed. Sales people are a little too in your face. Kind of like walking into an Automobile dealership.
Excellent place to get a bed and furniture for low prices
Great mattress bargain at this Macys warehouse outlet.
Lots of choices on sofas, good prices in clearance.
Contemporary style. Very nice but a bit expensive.
I Used To Love To Shop Here.But Not Anymore.The Quality Has Fell Off.
The worst the guy who was suppose to load up my stuff because he was about to get off just left me to tie down the mattresses on my own in the dark
Average quality furniture. Salesman are circling around you like vultures.
Poor service, they promise, but dont care for the customer. Sad I did shopping there.
Over whelming Warehouse!!! Great deals overall on their quality furniture
Rafael was excellent no pressure diligent answered all my question. He made a sale!!
Good selection of furniture, you will get a great deal
Excellent customer service in the close-out section
Nice place. Spacious, knowledgeable staff to help with those tough decisions.
Amazing Store. Jesus was the BEST Representative everr!❤
If find good conditions you will save your money
Great place lol, but the place where they place the mattresses is not fantastic.
Weve bought a couch what else can I say.
Great experience and amazing customer service 👏
Great Selection.Helpful Staff.
Seemed like they had a lot of the same styles for such a big place, no one seemed available to help us
This location is a hit or miss spot. Sometimes good and others no good.
Yani the salesman is very professional. Takes time with you. Look for him when there
Typical.Its Macys..
Store was nice, furniture was kind of expensive, for the quality I thought.
Staff was great and so helpful
Dont waste your time...very dirty and extremely high prices...
One of My favorite places
Great experience. Yannis was very helpful
Fantastic source for high end mattress for low cost
Always a joy to shop there.
Big place but not enough varieties in term of collection
Good selection. Helpful salespeople
Great. Found what we wanted at a terrific price.
You can always find something when visiting.
Employees follow you around the store, harass you and pressure you to buy something. AVOID!
It was nice very large selection !
Beautiful furniture, along with beautiful layout for great ideas
Excellent selection and staff. Ask for Monte!
Great prices and good service
Great furniture deals
Its what I would expect for a clearance showroom
Good Furniture at Discounted prices
Its a upscale clearance center.
Love this place, variety and affordability!
Jeff was extremely helpful
Great deals, massive inventory
It was good .thanks Berry
Great off price mattress
Too expensive...especially during pandemic
Their furniture is highly overrated.
20 minutes in and out with an easy chair
Really good customer service
Great prices on furniture
Good collection but could be better
Even was very helpfull
Beautiful peices
Great every one was great there
Good place
Well located and priced
Excellent discount prices
Good customer service .
Just too big..overwhelming
Big variety, on the expensive side
Customer satisfaction is low
Prices are great and reasonable
Best deal around
The workers there wasnt to helpful...
Didnt gave what I wanted
Good price
Service was ok
Very good
Very nice
Fantastic
Beautiful
Oh yeah
Very helpful staff
Nice selection.
Total reviews rating 4.1
199 Reviews for Macys 2023:
Review №1
2021-04-06Ok selection. Staff not particularly warm, but overall helpful.Great items in the clearance area, didnt find things that fit my needs though.
Review №2
2021-10-27Got a new mattress here. Salesperson was very helpful and patient. Did not try to sell us above our budget, and explained the differences between different manufacturers and lines. Also offered suggestions to try to find a mattress that would work for both me (big guy) and my petite spouse. Very glad we came here.
Review №3
2021-12-30Y designing and picking out my dream cloud couch pre-pandemic during the Black Friday Sale event and he was so patient and without his expertise/swatches to feel out in the different lighting offsetting the couch/wall color…I probably would’ve waited 3 months for something unreasonable if he didn’t leave me with the floor color that was in stock ready to go! You’re heaven!!I always refer him forward as he is off Monday and Friday. My fellow healthcare works currently are all excited to find pieces as well.My boyfriend had an awful encounter with Nick T. as he was trying also to feel out what would be best for his room. There was no patience and a huge attitude. The order was cancelled and Manager Diana was very sweet about clarifying everything. THANK YOU sincerely!I cannot wait to make a proper date with Monte for more pieces! You are the best of the best! Hope you’re all staying safe and if you ever need a hospice/palliative nurse..or anything healthcare wise..I am forever indebted for your genuine care. ✨✨🙏🏽
Review №4
2021-10-15I ordered bedroom furniture in February 2021. I was told it would be delivered in May. In May, it was delayed until June. In June, it was delayed until October. Now, in October, it’s been delayed until January 2022.I no longer trust this company. I shouldn’t have to wait a year for bedroom furniture. They are dishonest about their shipping times. I’ve been living out of boxes for no reason for 8 months when I could have shopped elsewhere. Save yourself a headache, go somewhere else.
Review №5
2022-04-12The salesperson give us great service and comfort to decide what Items are the best to buy 😀.
Review №6
2020-07-10Decent furniture at a good price.. at the moment there is construction going on you cant miss it
Review №7
2021-09-13BEWARE, dont buy Macys furniture. The merchandise in the store is worse and so expensive. You will find the same types of furniture in the local store for a lowest price. They will try to sell you a warranty but be sure you dont buy it from them. When you purchase your furniture from them, you will deal with three companies or sub-contract working with Macys. 1) Macys 2) White gloves 3)Worry-free warranty ( if you purchase warranty). If you need any service from any of these companies, you see that they try to transfer you to another company. Not even one of them tries to solve your problem(especially the warranty company, other than the name in case you need them you will get a headache and much worry).
Review №8
2021-01-31In the search of the perfect sectional my quest began here. Upon entering the store I was greeted by Marcia. She was extremely knowledgeable but just as important, personable and patient. While I did my due diligence and checked out about another ten store, none of the other sales associates came close to the passion and understanding that Marcia had. And for the most part, the quality also couldnt compare. So if youre shopping for furniture let Marcia assist you in finding the perfect piece. They also have a clearance area in the back of the store, where prices a marked down to sell.
Review №9
2020-09-25Customer service is the worst. The products are good but god help you if you ever need help with something. They had an issue drawing money from my card, and didnt let me know until the last minute (1 month later). They made me go through so many hoops, the representative was rude with long pauses making the conversation awkward, and did not want to be there at all. He event argued with me. The representatives name was Charles btw.If you care about great customer service dont buy Macys furniture. If you only care about a decent product (but with horrible service) then shop at your risk.
Review №10
2021-04-19Absolutely horrible dealing with Macy’s do not buy anything from here. We purchased a couch in February with a citi card. A week before the couch is to be delivered Macy’s calls and states they are not accepting any Citi cards because it doesn’t work with their system and we would need to open a Macy’s card. Absolute scam. They then told us we had to wait over a month for the couch if we wanted to use a different card. I tried to contact a manager multiple times and received no phone call back. The sales associate who I purchased the couch from never even called us to let us know the couch was available.