In-store shopping
Yes
Maguire Hyundai of Ithaca in Ithaca
Categories
Location on the map
Ithaca, Tompkins County, New York, US
Service options
Delivery
No
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Repair services
Yes
Phone: +1 607-273-8585
Site: https://www.maguirehyundai.com/
Site: https://www.maguirehyundai.com/
Opening hours
- Monday:8AM–8PM
- Tuesday:8AM–8PM
- Wednesday:8AM–8PM
- Thursday:8AM–8PM
- Friday:8AM–6PM
- Saturday:8AM–6PM
- Sunday:Closed
Comments (199)
The service team (shoutout to Jenny) was very helpful and welcoming. I would give them 5 stars, but the delay to collect technical details about the car issue makes me hesitate to click 5 star.All in all, very happy with the service provided by the service department.
Very pleased today with first-time experience at Maguire Hyundai for oil change/NY State inspection. Service crew courteous and competent; minimal wait time. Thank you!
Found the issue with my car fast and got Hyundai to cover in full! I cannot thank you guys enough. After a terrible experience at Fucillo (where I originally got the car) I was out of hope for any dealership. My situation required me to go to a Hyundai dealership and Im so glad I took a chance on Macguire. Amazing customer service. Went above and beyond when they didnt have to. I will be giving them my business from now on.
I have purchased vehicles from them before but not the one I had to bring in for warranty service. Kona EV. They gave me prompt and friendly service. In and out within 1/2 hr. Nice job.
The staff was very helpful, personable, pleasant and knowledgeable.The mechanic was able to troublshoot my 2014 Hyundai Sonatas issue and resolve the problem to my delight.I should point out that I didnt even have an appointment but they let me drop off my car and they promptly gave me a ride home. They resolved the problem and picked me up and took me back all in the same day.I was thrilled with bill.. and to top it off they washed my car which was extremely filthy when I brought it.Thank you Maquire Hyundai of Ithaca for your steller service!Bill Doolittle
I had a great experience with Maguire. They were responsive, upfront, helpful and quick to help me through this process. As a first time buyer, it was a great experience.
Absolute dream to buy from! Friendly, efficient, considerate, reliable & great prices. Chris Ripley is a phenomenal sales person! Cant recommend them enough!!!
We are a Hyundai Family since 2005. McGuire Hyundai has always been very friendly, very informative and use no pressure tactics to sell a car. Their staff is the BEST!
Maguire has been servicing my vehicle for the last 8 months. My experince with them had been clean and courteous, and I will continue to give them my business.
Alex was my sales person. Let me just say I never had such a great experience with any other sales person like the one I had with Alex. Upon calling he took my number down did most of the work over the phone. Which was great considering I am 40 minutes from ithaca. Even have my a fair deal on my trade. Didnt try to sell me anything I did not need nor want. Made valid offers that only would peak my interest. Made the deal go by so fast and easy. I was there probably at most an hour and was out in a 2022 hyundai tucson. I am very happy with this car buying experience. Best so far
2nd car bought from Maguire in 3 months (1st got a tree fell on it after a snow! Before even making the 2nd payment) but once that cleared up getting another car was a breeze snagged a brand new 22 that had barely been om the lot great service no pressure
Great people to deal with, our sales person Carey, went above and beyond to find and deliver exactly what we wanted. I had previously dealt with a large dealership in Big Flats NY, but we found Maguire to be superior in every way. I would recommend Maguire to everyone. Great folks!I have continued to do business with Maguire and they have continued to provide excellent service. Its not simply making the initial sale Maguire follows up with outstanding service whenever they are needed.
Abby was extremely helpful, and she went above and beyond by contacting Hyundai regarding a necessary repair with my Santa Fe, which helped significantly reduce the repair costs. Thank you, Abby!!
My car suspension completely broke down after arriving to Ithaca after a five and a half hour drive. I was very pleased with the service I received from Jim, and the mechanical expertise of Greg. Both were on point in their delivery and in their workmanship. Kudos to both of them, an asset to this organization.
Quick, easy, fair, and left with a beautiful car! Thanks to Alex for working with me and making the process very smooth!
Service was great, price was were I expected. Colby was very helpful with my purchase, even through a couple bumps in the road during the process.
Everyone at Maguire is so friendly and professional from start to finish!! From my Car Insurance, to my NY State Inspection, Oil Change, Wheel Alignment, and even drilling the holes for my front license plate. I highly recommend the Maguire Family for all of your vehicle needs!!
Experience was awesome. Salesman - Colby - was just great. Best car buying experience ever, and I have been buying vehicles since 1969. So glad I went to Maguire Hyundai. And, I love the car. Hyundai Santa Fe.
I bought my leased Tucson and the the staff made it quick and Easy. Got a great deal on a great car what’s not to like. We have been dealing with Hundyi for over twenty years now and hope for twenty more. David Jamarusty
Wonderful experience all around! Dillon went above and beyond to help me though the decision process and ultimate purchase of my first Hyundai. If you are in the market for a new Hyundai, be sure to check out Maguire in Ithaca. 10/10
Today, Ryan - the service department manager, got my vehicle looked at and repaired with zero notice during a very busy day.I was having problems with my engine stalling in the middle of driving which was preventing me from traveling 2 hours to my hometown.Not only did Ryan immediately look at my car, but he even went around the block with me to observe the problem first hand. Afterward it was quickly relayed to the service techs and my car was repaired within 1 hour ready for my return trip home.Customer service as well as technical service at this location is unparalleled. Thank you very much Ryan & the whole service team!
Colby was an amazing salesman, entire process of buying my new elantra was a breeze!
My family has shopped at Maguire in the past and have had positive experiences. We drive up from Binghamton because of the great customer service and variety of vehicles! I was very impressed with Maguire Hyundai and working with Alex! He was very knowledgeable but never pushing the sale. He made sure we got the deal we wanted. I would highly recommend this business and working with Alex. Thank you!!
I made a quick phone call about a promotion I heard about on the radio with a few questions. Was quickly greeted with a response. I live 2 hours away from the dealership so I didn’t want to make the drive for nothing. The salesman gave me his cell number so I could txt him photos of my trade vehicle and other info needed to start the numbers. I had 1 car in mind that was on the lot, I made the drive down and was home by 6 with my brand new car! I’m beyond pleased with service and sale! I certainly recommend and already have recommended my friends make the drive!!
I have a 2011 Hyundai Elantra and McGuire Hyundai’s Service in Ithaca is Great and people are friendly. I bought my car there and I love it!!!
I was driving and was beeped at a couple of times and told my brake light was out. I called Maguire and at first they gave me an appointment for the end of the month, but then they toldme just to come then. They took me right away and also washed my car. I was so appreciated for their service. They were also extremely nice,
Drove from Long Island, NY up to Ithaca (about 4.5 hrs) to look at (and purchased) a new car at Maguire Hyundai/Subaru/Genesis. They were a pleasure to do business with. The car was all ready for me to test drive as soon as I got to the dealer. No pressure, no intimidation, fair and honest across the board. Mike, and Alex who assisted (they were busy that day) were great, friendly, personable salesmen. Everyone was down to Earth, and I was so happy I made the trip up. Mike even followed up the next day to see how my trip home was and any questions I may have had about the car on my trip back downstate. Great experience and communication. I would not hesitate to recommend or go back.
Went in for a 8k mile complimentary oil change and maintenance ony 2022 Venue.Staff was very friendly and service was fast.
The Hyundai app doesn’t give the user any idea how long the service appointment it helps you make might take. So it’s impossible to know whether it makes sense to wait or get someone to pick you up. Offering choice without information doesn’t really add much. Not the dealer’s fault, but I emailed them twice before the appointment to ask about this and got no reply. Which wasn’t great either - I was there for more than 1.5 hours in the end.
I had a recall on my 2018 Tucson and gave Maguire a call to help get the work done. They were quick on setting the appointment and were timely with the repairs . The manager there spent time with me explaining what was done too so I understood the work done to my car. They did a great job and for me earned a five star on this visit.
This will be my third lease from Maguire Hyundai of Ithaca. Each and every time I have been treated as if I was family and never felt pressured into any sale. Whenever I have had an issue everyone stepped up from sales, service and management. They truly care about a forever customer and not a fast sale. Recently Alex from Sales and Cory from Management have been there from the beginning of a great deal on my 2022 Hyundai Tuscon and signing the papers to now going through some bumps in the road. They have stepped up and provided me with such caring, trusting and reliable service that I will forever be grateful for. With Alex H. and Cory; Maguires has surpassed what true customer service and family truly represents. Thank you again Alex H. and Cory.
Cameron went above and beyond by driving 3 hours to bring the car to us.We are so grateful and would highly recommend him to anyone.
Maguire Hyundai of Ithaca got me in within a day and helped solve my problem and also assessed other problems that need to be fixed without just going ahead and doing them. I appreciate the quickness in which they were able to help me with my car. Thank you!
My vehicle was towed to Maguire Hyundai on July 28, 2021 due to a loud and unsettling noise when being driven. I picked up the vehicle today, October 15, 2021. I have been a very loyal customer, both to the Hyundai brand and to Maguire. I believe strongly in having my vehicle serviced at the dealership.When the vehicle was towed to Maguire, I was told that it would be at least a week before the car could be looked at and months for the vehicle to be repaired because it was a motor issue and there were 18 motors ahead of me that needed to be repaired. However, at this point, the vehicle had not been looked at, therefore I questioned how it was certain that there was a motor issue. I requested to be placed on a waiting list for a loaner car at this time. I was told on this day that my vehicle “wasn’t a priority” to Maguire since it had been towed. Even if this is the policy of the dealership, it is not acceptable customer service.I verified several days later that I was on a wait list for a loaner vehicle. However, six days after the vehicle was towed, I was told that I had never been added to a waitlist for a loaner by the service manager, Brian. Brian also told me at that time that my vehicle had not yet been looked at, and couldn’t tell me when it would be. Then, after looking, Brian informed me that the vehicle had been looked at and told me an “error code” that had no meaning to me.I was told on August 9, that my vehicle needed the motor replaced and that it was ordered and would be shipped. I went to the dealership to clean out my remaining personal belongings from the vehicle and found it parked in the driveway (not a parking space) with the passenger window open. The next day, after contacting Hyundai Customer and the general manager of the dealership, I was offered a loaner vehicle. I asked about my vehicle being parked in the driveway and with the window open and was told it remained like this overnight, but the window had been closed in the morning (as if a favor had been done). This is unacceptable. I was also informed that the vehicle needed to be jumpstarted, with a clear message that somehow this was my fault. At the same time, while asking about the status of the vehicle. I was asked “what is your problem?”. I was also questioned as to why I requested a copy of the signed rental agreement. Again, this is not acceptable customer service.I was told the motor for my vehicle would be arriving by September 20 at the latest. After asking on October 11, I was told the motor had arrived but it was possible that other parts needed to be ordered. I received a call on October 13 that the vehicle was ready for pick up.On a positive note, due to the amount of time the vehicle couldn’t be driven there was damage to the brakes and it was determined that it wouldn’t pass the New York State Inspection that was due, so Maguire replaced the front and rear brake pads at no charge.If you have any choice, avoid this dealership. Unfortunately, since the repairs to my vehicle were covered under warranty, and Hyundai Roadside Assistance only covers a tow to the nearest Hyundai dealership, I did not have another option.I understand that there are workforce and supply chain shortages. However, customer service and communication go a long way. I never received a proactive phone call about my vehicle. All communication was initiated on my end and was met at times by a negative attitude.
Ive always had a good experience getting my cars serviced here. Theyre friendly on the phone and in person. The work is quality. This last visit they were able to get work done under warranty rather than paying over $500 out of pocket. They have also been able to help get me a loaner or a ride to work whenever I needed one.Ill let coming back.
Chris was an excellent sales person. well versed in the features of different models and patient while showing me cars. He worked hard to get me through the paper work and get me out in my new car quickly at the end of the day. No hassle with the price, very efficient. Very respectful that I wanted to stay outdoors.
The dealership personnel were very nice and they listened to me, but could not solve my problems with the car or with the My Hyundai.com website. I had 2 different very repeatable mechanics tell me that I had a slow rear differential pinion seal leak. I also told them that I have an open service ticket for a recall for an ECU update. They could not find the leak and said the ECU is up to date. I have also been on the phone with My Hyundai customer service and they stated that the service campaign was NOT complete and the dealer needs to clear it on their end. I have been going through this for 2 years now as the campaign was completed in 2020. I dont know how to clear these issues up rather than to get rid of the car and go with a different model. I dont feel safe driving this with a rear seal leaking and I cannot seem to get ANYONE to clear this service campaign error. Hyundai Customer service tells me to go to the dealer, the dealer tells me to contact Hyundai Customer care. This is VERY frustrating as I get reminders regularly to schedule service for something that has been done already.
I want to give them 5 stars because they were extremely nice to me, got me in very quickly and even washed my car for me after the recall work was completed. However, upon returning home I saw that my windshield wiper has the rubber hanging off just by a thread. No one mentioned this to me and when I checked my 5 point safety inspection they rated my wipers as Green. Did they even check this? Which makes me wonder if they checked everything else. Also, they said they would call once the work was completed and they did not. I just happened to go in and check and it was done.
Honestly this is is the best place Ive been to. Buying a car there is super easy. I personally dealt with Alex and hes super easy to talk to and very helpful. If I could give it 10 stars I would alas I will settle for 5. But more than that everyone there is super helpful and pleasant to work with. They really go above and beyond the normal to help you get the car that you want. Its something I appreciated more than anything. I would 10p% recommend them to anyone who needs a car or service done.
Prompt, courteous, effective service. Always a good experience with Maguire.One suggestion: The night time key drop off needs bright lighting for security and to help in filling out the drop box form.
Had a very pleasant experience. The sales person, Brian, was very accommodating and helpful. He allowed us plenty of time to discuss things without being intrusive and listened to what we were saying. Got an excellent deal and were totally done in about 4 hours including taking time for lunch. Will definitely go back again.
I brought in my leased vehicle due to a recall and this was the only time I have been to this specific dealership!The service advisor was courteous and the recall process with replacing the wiring and fuse kit took almost half the time I was told as I indicated that I would wait for my vehicle.Waiting area was clean and quiet. Thank you!
Very friendly and nice. I was 30 minutes late and still they got my Hyundai right in and in no time at all it was done, oil changed and tires rotated. It was our first experience with Maguire and it will not be our last. Thank you so much. We will be back.
This was my first experience with Maguire Hyundai and I was impressed. The salesperson, Chris Ripley made the experience a pleasure. He was knowledgeable, very helpful and straightforward. I will definitely be back and would highly recommend Chris and Maguire. And I am vary happy with my new Kona!
As a first time buyer, I was nervous to speak with a salesperson and had a lot of questions. Chris R. was so very helpful and patient with me and walked me through the entire process. I bought my first brand new car, a Hyundai Kona, and I LOVE IT! Chris was able to save me a bunch of money and wasnt pushy or aggressive about up-selling features I dont need.I highly recommend this particular Maguire and this particular vehicle. Helpful, clean, knowledgeable, and friendly.
The service I received at McGuires Hyundai did exceed my expectations. Every staff member I dealt withshowed me respect and listened to whatproblem I was having with my car. I had called the Hyundia garage where I purchased the car and I was told it would be at least 2 weeks before they could check my car. McGuires had appointment for me in 3 days.The service department diagnosed theproblem and explained parts needed would take the big 3-4 weeks to come in. McGuires offered a loaner car for as long as it took for parts to come in.I definitely would recommend McGuires to family and friends based on the excellent service I received. When it comes time to look for another car, I will be going to McGuires.
They were wonderful from beginning till the end. I was pleased with the customer service they were very helpful. They made everything so easy I didnt feel the stress you normally get when buying a car. I would recommend Maguire Hyundai to anyone looking for a car. Thank you Brett and Cody.
The location and lot leaves something to be desired, but the people more than make up for that. My first pass through I drove around the facility and right back out. Still, they had just the car I was looking for and I had a really great experience. The sales staff I worked with was engaged, and knowledgeable.
Outside of getting repeated calls while working that my ride from Maguire was there (wrong number, location, etc mix up) and the request to leave a review before getting my car, the service itself was great!
Great service! It was easy to schedule, staff was friendly and professional. Highly recommended!
Maguire is reasonably easy to deal with. I dont like the slick process they try to use to hide the cost of extended warranties. They should just be upfront. The detailing on my new car was quite sloppy, a bunch of stickers, tape, plastic and the windscreen was really grimy. I would go to them again.
I have bought two cars from Maguire Hyundai now. One was planned after an accident, another unplanned after the cost to repair was more than the previous car was worth. So 10 years and 164,000 miles after buying a Sonata I upgraded to the Santa Fe. During the pandemic the team did a great job making me feel safe and uncomfortable with my decision. They walked me through the different models and entertained my many questions about different financing options. In the end I know I got the best deal I could have and didnt have any questions through the arduous process of completing all the paperwork. Everyone should buy a Hyundai because they are the best cars on the market and they should get them at Maguire.
Awesome service on both sides! We have 2 Hyundais, one of which we leased from this dealership. We had a seamless and no-pressure deal and we love our car. From the salesperson to the general manager, everyone was personable, friendly, and professional. Also, I have been dealing with their service department since I have lived in the area. The service people talk to me like weve been friends for years. Everything Ive needed theyve taken care of. They dont try to sell me unnecessary services and verify anything they feel needs to be done. Their loaner cars are all very well equipped current model cars, i.e. 2020 Subaru sedans or wagons with a limited trim level. They are on time, their work is great, as I have never had to bring my car in more than once for the same issue. What more can you ask for? I love Maguires Hyundai!
I was having some hard downshift issues with my sonata. I was able to setup my appointment to get my car looked at. They were able to find the problem and my car has been running great since. I really appreciated the shuttle service as well. They were able to drop me off and pick me up and that saved me taking a day off of work. Excellent service and kind staff all the way around.
We have had some issues in the past. This time around they were VERY helpful. Great communication and the job was done well in a reasonable time frame. The staff was friendly and helpful. Great experience.
Worked with Thomson Khan on the purchase of a New Santa Fe. We called ahead to ensure the vehicle was available and he had it ready for a test drive as soon as we arrived. Great salesman, would highly recommend.
Upon first meeting Chris Ripley, we felt totally comfortable with him! He was very knowledgeable about the SUV we were inquiring about. We took it for a test drive and Chris would explain all of the different “bells and whistles “ and then have me try them out! He didn’t seem to be in a hurry with us at all and we know that day he was very busy moving cars around on the lot!We talked numbers with him and then, as usual my husband has to go home and check all prices and reviews.At first, we were a little disappointed that Chris couldn’t come down on the price, but after researching we found that McGuire price was considered a good to great price to pay for this vehicle!We looked at the car on a Friday and brought it home on the following Monday! The process went very smoothly as Chris had everything ready for us to sign when we arrived!He even got into the car before we left and again explained all the buttons, symbols etc!He again didn’t seem in a hurry to just send us off!This is the second time buying a Santa Fe from McGuire and Chris made this experience such a pleasurable one for us!We are both retired school teachers and Chris told us he went to school to become a teacher also! He surely would have made an excellent teacher, his personality, sense of humor and easy going attitude prove that! Although he would have been excepted into the teaching profession very easily, we are super happy we had him as our salesman and to have received such exceptional treatment!Chris, “ You da Man,” at McGuire in our eyes! Thank you for everything you did for us in making buying a car an enjoyable one!!!( Chris, is this what you told us to write??)LOL just kidding with you! You Rock Chris!Thank you so much!Rick and Kathi
Went for the first time today and they were very friendly and quick. My appointment was just for NY State Inspections, oil change, and general multipoint inspection (just purchased this car, used) so I cant speak regarding their repairs on bigger jobs. The appointment was at 8:30 and I asked them if they could have the car ready by 11:30 (but told them it was no big deal if they couldnt have it by this time). They called at 10:50 letting me know they were already done.
Colby was a pleasure to work with. He was knowledgeable, patient, and prepared. Overall, my experience with him and Maguire were beyond my expectations. I drove away with the exact car I wanted.
Excellent customer service. I highly recommend Maguire Hyundai/Subaru
My Kona “Lil Lime Twist”, got a flat tire ! 😮 My nearest Hyundai dealership is Maguire Hyundai of Ithaca, NY. It was towed there for this repair. Andrea was my contact person at the dealership. She was very professional, efficient, & personable! I explained since my Kona was there, it was due soon for yearly inspection & oil change. She was extremely accommodating & this service was also completed. They received my car during lunchtime. Andrea called to say they received my car & twice after with updates. Tire needed to be replaced, they found one to match at the nearby Goodyear tire store. All work was completed by end of day when Andrea called me. I wasn’t able to get a ride to pick up my car until the next morning. I am extremely pleased with the efficiency and the work done on my car. I most definitely would recommend Maguire’s service Dept, ask for Andrea, she’s the best 5 stars ⭐️ to her . 😃
Service and sales staff are excellent. Cordial, friendly and go above and beyond up help. Chris was exceptionally knowledgeable, patient and resourceful. If I ever trade in my car - which I love, I’ll come all then way from NYC just to buy directly from Chris!!!
I had a great experience with my recent purchase from Maguire Hyundai. My salesman was very knowledgeable about the car and very thorough and patient when demonstrating all of the features. Pricing was clear and no hassle. The General Manager responded quickly to my inquiry about the manufacturers rebate and resolved the issue to my satisfaction. I highly recommend Maguire Hyundai.
Jason took the time to understand my issue and made me feel confident in his team’s ability to resolve my problem. Andrea was extremely friendly and maintained great communication. The work was even completed sooner than expected.
I had high hopes after my first conversation with service. The person seemed knowledgeable and was friendly. I immediately emailed the requested information for the loaner. I followed up with an email the day before my appt to touch base. The same person seemed to be surprised by my upcoming appt as if the appt had never been made. We then started the questions over as if I had not spoken to the person the week before. What car, vin, what do you want done, ect. I am new to genesis and have their 3 year complimentary care which includes oil changes and point inspections along with free pickup of my vehicle. Several times I mentioned to please call me before they do any work that i would be charged for. I was assured that no work would be done without my approval. The day after the car was with them, this person called to ask for payment. I was immediately handed over to the mgr who was started the conversation with an attitude and was basically blaming me for not expecting to be charged. After several minutes of having to listen to his speech, he did comp the service. I am not happy with this customer service. I would take my vehicle to another Genesis dealer if there was another one around.
I took my car to have the transmission flushed. They let me sit in the waiting room the whole time they said it would take to perform the task only to then ask if I would like a loaner car as they didnt have the materials needed to do the job. It ended up taking them a week to get the job finished. No communication other than me calling them. They have a poorly run parts department and their customer service needs some major attention. I will take my business elsewhere.
I found three dealership friendly and welcoming. Alex, my salesman, was patient when I needed him to be answering my questions and waiting for me to decide, but also available at an instant, even on the weekend. I didn’t feel pressured or hurried, not oversold on any features. Plus he remembered my musical taste and had the right station tuned in when I was pulling out of the lot.
Dropped my car off at 9 and got it back at 12. The woman I spoke with when I dropped my car off seemed knowledgeable. When I went to pick my car up, the gentleman that helped me check out didnt seem to know what was going on. He has mentioned that there women I spoke with before was on her lunch. Not sure if it was a lack of communication or training but no one seemed to have a clue about what was going on.
Abigail in the service department at Maguire Hyundai is by far the best service advisor they have!
Was a smooth and easy buying experience, we test drove a few cars and decided on one and was able to take it home immediately but after waiting some time. The sales rep messed up our plates though so they were crooked on the car and fell off soon after and also didnt know the answers to several questions about the car purchased like type of tires or difference between models.
I dropped my car off at their service department at 11am on a Friday morning to get my driving belt changed because my AC was squeaking. They said it would take an hour and I could wait there but I had a friend pick me up. They asked what time I needed it back by, I said 3:30pm and the guy helping me wrote that down with my phone number and said he’d call before then to let me know the status and when it would be ready to be picked up. 3:30pm came and went and no call. I got a call at 4:26pm with a voicemail saying to call back. I called them 6 times between 4:30-6pm, but it went straight to voicemail every time. I left two voicemails but knew I wouldn’t be getting my car back that day. Next morning I called 9 more times between 8-10am and same thing. Finally someone in sales answered and took down my name and number. Got a call back an hour later saying they never even looked at my car (mind you this is 24 hours from when I dropped it off) but would check with their tech to see if they could get to it that day and would call me back. I called again 4 hours later multiple times and finally got a call back saying to pick it up because they couldn’t look at it. They had my car for over 24 hours for something that they said would take an hour and didn’t communicate a single thing with me the entire time.I went to Maguire because I’ve always had a good experience with them but this ruined my opinion. If you know you’re having an issue with your phones receiving calls you would think that they would call someone back when they said they would. If you don’t have the right number of techs then don’t schedule appointments, and if you’ve had a car there sitting for days maybe finish that car before you take more? I shouldn’t have had to call them a total of 19 times (I just checked my call log) to be told that nobody even looked at it and I could pick it up.When I did get my car everything that was in my glovebox was thrown over the passenger side floor, there was a discarded mask on my passenger seat (clearly warn, not mine), and all of my settings were different on my dashboard so clearly someone was in there doing something.Extremely unsatisfied, I couldn’t care less if they told me they couldn’t get to it, but you need to TELL ME, not leave me with no information.
The service department was very helpful and easy to talk to. Would highly recommend using this dealership. Definitely will go back for any other work needed. Or to look for a new car. Im satisfied with the work they did.
Your service personnel are the greatest, especiallly your service manager Brian. Totally above and beyond all expectations . A pleasure to work with, intelligent, efficient, personable. Also many thanks to your tech folks. A total job well done. Thanks much.
Great service, friendly people. Addressed my concerns and loaned me a car until the technicians could run a diagnostic on my car and fix the issue. Absolutely love Maguire of Ithaca and there team members. Thank you so much again.
If youre in the market for a Hyundai absolutely give Cameron a call! He is a fantastic salesperson who went above and beyond answering any questions I had and being available whenever needed. Great experience all around!
THE BEST service I could have asked for. My husband and I have been leasing a car through them for the last three years. We just went in to look for a new lease and Shawn was nothing but helpful through the entire process. Full tank of gas in the new car, a loaner to get around while they searched for the car in a color I wanted, prompt responses to every text and phone call I had with questions along the way. I have been coming to them even though I am about 45 minutes away because theyre the best. Thank you to Shawn and the rest of the team for amazing service, a headache-free process and the best price Ive found anywhere. I will HIGHLY recommend them to anyone I can.
Awful. When I arrived for my service I was told I did not have an appointment and there is no fix for the recall and the online appointments dont work. Maguire had sent a reminder notice that service was overdue for my vehicle so I used the link provided to me in the message to make an appointment. The site notified me of a recall and so I checked that service also. Happy so far. I received an email and a text confirmation and several reminders of my appointment.Having used 3 hours of vacation time to bring my car in I opted to wait an hour to get the 15,000 mile service which would throw off my grocery pickup and other appointments. BIG MISTAKE. Due to Covid there was no place to wait so I went for a walk. After 1.5 hours I got a call that they could not rotate the tires because the lug nut key was lost. I explained that I only have had the car serviced there and asked if they could show me where the key should be. So I walked back and was told the technician was gone and they didnt want to move all the junkie in my car to look anyhow. I had two empty plastic bins in the back to put my qgroceries in.... Trying to checkout out and get my keys back....... The desk person asked if I wanted a quote for alug nut key and I said yes because if I got a flat I would be stuck without one. She walked away and asked the parts department for a quote after berating me for losing the part. I said the only time the key was used was by the dealer! She did not return to check me out but proceeded to help other customers. I was starting to feel Ill and tried to get her attention but she pointedly ignored me. I put my head down on the counter as there was no place to sit. My car had been here 3 hours so far for a service that was supposed to have taken 30 min.. Im tired hungry dizzy and getting a migraine at this point. After 25 minutes she finally comes back and takes another opportunity to reinforce that this is all my fault for using the online appointments and losing my lug nut key and that I cant apply the service coupon that was included in the service reminder I was sent because I didnt have the tires rotated because I had lost the key. I lost my cool. Raised my voice and reiterated that the tire rotation wasnt done because they couldnt find the key that had only ever been used there. PAID AND LEFT CRYING WITH FRUSTRATION AND EXHAUSTION.
Great cars, great people and great prices, but the location is not great. Its difficult to get into and out of the lot and parking was pretty limited. That being said if I were ever to buy a new Hyundai I would buy it here. They seem to have the best prices and selection of anyone in the southern tier area.
On Sunday, 28 February 2021, I went to move my vehicle—a 2009 Hyundai Santa Fe. I had difficulty moving the automatic transmission shift lever into drive. Eventually, the transmission shift lever became stuck in neutral. I had AAA tow the vehicle to Maguire Hyundai in Ithaca for service. I had purchased this vehicle from Maguire Hyundai. On 02 March, I received a call from Maguire informing me that I needed a new transmission. I was quoted a $5,000 price. The service rep suggested I consider buying a new car—presumably from Maguire.A new transmission probably exceeded the value of the vehicle. So, I declined the repair and told Maguire I would have the car removed at my earliest opportunity. I was pleased when Maguire said they were not charging me for looking at my vehicle. I arranged for Koskinen’s Towing & Repair to retrieve the vehicle and tow it to my home. I called them because they had, through AAA, been the people who had towed the car to Maguire’s. I thought they were personable, professional, and did a good job. In discussing my dilemma with Koskinen, they suggested that I might want to let them look at the issue. They suggested bringing my Santa Fe to their Lansing shop for a second opinion on the problem.On 05 March, I received a call from Jamie Stevens, a co-owner of the shop, informing me that the transmission was fine and that the trouble was not in the transmission. Rather, it was with the shift cable and some associated corroded parts. He said the repair would be $406, which would also include a new battery as mine died sometime during this ordeal. I picked up the vehicle and it is running/shifting perfectly. (If I subtract the new battery and labor for battery test/install, that means for the transmission repair alone, it was only labor @ $180. Here’s what the mechanic wrote about my repair: “will not go into park. Removed air box, battery, and shift linkage found rod seized up. Lubed up shift lever and worked back and forth until it was free. Removed transmission range sensor and cleaned up park rod. Reassembled and shifter works fine.”)Given this set of facts, I can only say that I have no trust in Maguire’s service operation. Not only did Maguire misdiagnose the problem, they did not offer any other options for the transmission repair/replacement. Even prior to looking at my vehicle, Koskinen suggested that even if they found that I did need a transmission replaced, they could offer me a remanufactured or even a used option, which would be much less costly. Maguire just offered me the one BIG $$$ option.The other disturbing issue was the suggestion Maguire made to me that I should “consider buying a new car.” While it is possible this suggestion was not driven by a purposeful falsity, it is difficult to not consider that the motivation may have been dishonest. Had I taken Maguire’s advice and purchased a new vehicle from them, and assuming that I would have been given a very low trade-in amount for my vehicle, Maguire would have sold me a new car, I would again have a new car payment, and Maguire would be able to repair my vehicle for a few hundred dollars and make thousands of dollars profit on that!Of course, Maguire’s behavior may have all been innocent and mistaken. But based on this and some other unfortunate experiences with Maguire Service, I’d be stupid to trust my vehicle to Maguire again.
AMAZING sales team!!!!! Best in the business. I worked with Mike & Tom and will recommend them to anyone I know looking to get a car. Best deals in Upstate NY for sure
Got what I considered to be a very good price on a Hyundai Ioniq plug-in. Salesman (Mike)was very competent. He tried pretty hard to sell me on extra protections I did not want, but was always polite and did listen to my explanations for why I did want them. It took a little while, but he did eventually accept my “no thanks” on any extras.
Great staff, exceptional service. I did not have to wait long for my vehicle service, and they washed my car when they were done! I plan on only using this location for my Hyundai Konas service appointments. Thanks for being great Maguire Hyundai!!!
Reception was excellent, service was very expedient. I drove from Syracuse to Ithica because they could fit me in and didnt tell me they were booked up til December..This was my vehicles first servive
We have purchased two cars from Maguire in the last year. We had such a positive experience with Brian Knowlan the first time that we sought him out the next time we were looking to buy. Extremely helpful and easy to work with. Highly recommended.
Had a great experience with the service department with my car. Thank you for all your hard work.
Staff was friendly n professionalChristina explained the services being done and checked to see that repairs were done in a timely mannerI’ve been to other Hyundai dealerships, McGuire Ithaca is by far the best I’ve been to
The service department at the Hyundai side is completely incompetent. I bought a brand new 2019 Santa Fe in March and after having the first oil change, I noticed, what I thought was oil on the floor of my garage. I the spot kept getting a little bigger over a weeks time and I put a piece of cardboard under the front end of the vehicle to be sure. Yes, oil was leaking! I called the service department and told them what was happening. I took in the vehicle at the scheduled time, and an HOUR LATER, was told that the plug wasn’t holding and needed to be replaced. So then it took another HOUR 1/2 to actually fix the issue and replace all the oil that had leaked out! Why it took an hour to figure out what the problem was, I can’t understand! Then today, I had an appointment at 2 pm to get a Hyundai requires software update (recall). I was told, when I made the appointment that it would be 1/2 hour to 45 mins. I arrived at 2 pm and then noticed at 2:45 pm that my vehicle hadn’t even been taken in for service yet!! I went to the service department to find out what was going on. It was then that a service employee went out to get my vehicle to take it into the garage!! Now I will have to wait much longer than necessary because they obviously can’t abide by their service appointments! My vehicle needed a software update. Plug my car into the computer system, and done!! It should have been taken in at 2 pm. The customer service, for wait time, is horrible! I’ve bought and/or leased 3 cars from Maguire. This will be my last! I will also let Hyundai know about this poor service department. I will take my car to Simmons-Rockwell from here on out!
Dillon Adams provided excellent service. He is knowledgeable and responsive. He made the leasing process fast and simple.
I dont normally leave reviews, but I dont normally get such poor, undetailed, and thoughtless service. I got an oil change here this morning (which supposedly includes a general inspection and free car wash) and asked if they could also check out the engine light as well. I was told that they were too busy and that they would reschedule me. I was fine with that except I was never rescheduled, nor even asked about what problem my vehicle had.I left the shop at around 11 to take care of some errands. They clearly had not begun any service on my car at that point. Twenty minutes later, I get a call saying that they are done (Im guessing they spent maybe 5 minutes on my car?)...When I returned to pick up my car, they didnt seem busy at all. There were no customers in line, and the servicer/manager was on his phone. I paid for the oil change, and I wasnt given any sort of diagnostic report of the condition of my vehicle proving that they actually did something, even though the receipt said the service included an inspection and free car wash. I knew as soon as I saw my car, there definitely was not a car wash.At least they replaced my mileage sticker? Anyways, wont be coming here again.
Brandon was nice to work with. I wanted a 2019 Hyundai Elantra, but they didn’t have the color I wanted in stock. They went out of their way to get me the color I wanted, and fortunately I got it. No hassle. Upfront lowest price. Simple and straightforward process. The only thing was doing all that paperwork, which is part of the process anyway. Happy with my purchase and experience.
I am very happy with the quick service that I received at this Magure location. Cory Olivares went out of his way to help me get a quick appoinment and make sure my vehicle was safe to drive. Cory is an excellent manager and I am so thankful that he was able to help me with my car.
Had a great time with Mike getting my Hyundai Elantra financed. Cold water, good conversation. Done efficiently. What more could I ask for? I think we solved the majority of the worlds problems and I left with my beautiful car. A great time! Give my best to Mike M.!!🇺🇸🇺🇸🇺🇸
Excellent service. Wait was just as expected. Very friendly service man.
Very friendly and new a lot about the vehicle I was looking at.
I was traveling from out of town and had a problem with my Hyundai Elantra. I looked up the nearest dealer. I talked to Bobby and he told me to come right on in. My dog and I waited in the waiting room until my car was done. Everybody was very kind and professional. Highly recommend this location!
This dealership is not well managed. Many of their brand new cars are parked at the Burger King down the street (no kidding, just drive down and take a look). They occasionally leave the keys inside, unlocked vehicles. Their deals are not that great, and their staff is not well versed in the product, their inventory, or available manufacturer discounts.
Horrible service department, service supervisor lied to us, argued about what needed to be done even though we had already had an independent inspection done and ultimately never completed the work to make sure this vehicle had no issues when we finally drove off the lot with it. After having the vehicle for 12 days it had to be towed back to the dealership. We were told 2 days later the vehicle was fixed and to come get it only to find it had the same issues as when it was towed in. A week later we were again told to come get it, there was a vibration that apparently only I could hear even though said vibration gives my 12 year old a headache and the door handle broke off in the assistant GMs hand. We were again told to leave the vehicle until it was completely and properly fixed. Two weeks after this we finally got the vehicle back. Just over a month later the vibration is still there and now the vehicle is pulling to the left. After a second independent inspection was done I have been told the rear rotors and brake pads were never changed during the MONTH that Maguire had my new-used vehicle to get it fixed. The GM and sales person were wonderful, however, the service department is Horrible. Will never buy a car here again.I gave this review 2 stars only because the GM and sales person were so good to deal with each time we had a complaint. If not for them it would have been a Zero.
Best dealership to do business with by far! This is my second brand new vehicle from them and I also purchased a used Sonata a couple years ago I still have! Very friendly and professional!!
Knowledgeable and attentive staff during the sales process and after is the reason our family buys all of its cars at Maguires and recommends them to friends as well!
Maguire Hyundai Service Department is great to work with. They explained the repairs needed clearly, was a breeze dropping off my car for the repairs and picked up my car when without any delays.Highly recommend Maguire Service for your repair needs.
I had to have a recall completed and they got me in and out quickly and were really nice. I was very impressed.
I’m from out of town and needed emergency services! They provided excellent service from the desk to the technician. I recommend everyone to bring your cars here because you will get taken care of. Special thanks to Christine You are the Best!
Best service, taking care of my car. And also I noticed that I got a free wash!😂thx u
I had a wonderful experience leasing a new Hyundai Kona, from Maguire. The entire process was really easy and very pleased with the service! Recommend going to Maguire Hyundai in Ithaca for any Hyundai car!
Not going so well, bought a new Subaru here, went in for its first service. The person who checked me in obviously did not listen to what I wanted done. The specialist was not notified of the computer issues that deal with the door locks, I asked for full synthetic oil to be used, conventional was used, they rotated my tires and now there is a very sticky residue on my rims. Had to go back the next day to have the oil changed again with the full synthetic oil. I once owned a Hyundai Tucson, had it one year. I got rid of it because of this service dept, I thought under Maguire ownership the service would be better, nope! Its A shame because I really am loving my Subaru Outback!
We had some recall work completed, it was done well and in a very short time.
Meggan Conklin did a wonderful job with my daughters first car purchase. From explaining everything to getting us to the price and extras we wanted. We did search many different car dealerships and this one had the lowest prices within 60 mile radius of Ithaca. Definitely recommend. The building could use a remodeling but that does not effect the good service and good prices.
Excellent experience. We worked with Alex who was professional and very helpful. I would highly recommend this dealership for your next vehicle purchase.
Really friendly and knowledgeable salesman. Second car from Maguire and will continue to come back in the future. Cory is awesome, overall really friendly sales staff.
I just bought my first vehicle and boy was it an experience. I was very underprepared and super uneducated about the car buying process. Pablo Canales came to my rescue. He patiently dealt with my endless questions, and my inability to make a decision until the bitter end. I finally signed on my first car purchase today (after a month of indecision) on an Orange Jeep Renegade Latitude and I couldnt be happier. I am so relieved that my first time buying experience was such an enjoyable one!! Thank you Pablo!!! :)
Called salesman previously dealt with told him what I was looking for and asked him pick me Out a car. Loved car and help from sales couldn’t have chose better myself
Carrie was amazing!!! She was so helpful and friendly. She also knew so much about the car. She gave me her personal cell phone Incase I had any questions. She has been so great! I will be a returning customer! Thank you for everything!
The staff were polite the requested for routine maintenance was performed in a timely manner and the car was washed. I will continue to use McGuire Hyundai for service and needed repairs.
I had an excellent car buying experience here. Meggan Conklin took all the stress away from finding the new car thats just right for me. I left without any worries or doubts about my new purchase. Definitely recommend.
Excellent service as always. Alex was very informative and quick to get me in and out on my lease swap. Will go through Alex on my next purchase!
Hyundai advised me of a recall on the traction motor of my 2017 Hyundai. Even though I bought the Ioniq at Maguire, I had to drive to Vestal, NY( 100 miles) to get the service, because Maguire did not have a qualified tech. I am extremely disappointed and had to waste a day . Next time I think I will ask to have service guaranteed in writing, if there is a next time
I had a great experience, everything went smooth from my trade-in to getting handed the keys to my new car.
Diagnosed the problem relatively quickly and gave an actuate estimate. But took two extra days to complete the work because of a part delay and wasn’t updated until I made a call.
Took my vehicle to Maguire Hyundai for a VCM Motor problem. Diagnosis was that I needed a Intake Manifold Assembly. Maguire charged $644.00 for the part in which is at least over $250.00 higher than other Hyundai dealers. Total cost was over $1000.00. This will be the last time I take my vehicle to Maguire for service and most certainly will not purchase a vehicle from this dealership in the future.
Always met with a smile and my car is always squeaky clean after service when I pick it up! Thanks for doing a great job!
Very friendly and professional. The estimate for work done to my car was true to the actual cost. I am now a loyal customer!
I have been considering purchasing a subaru for some time now so decided to stop in the other day. Carrie was very knowledgeable and had an answer to every question I asked. I will definitely be back to buy my car there because of her!
Not even a day that I had the car. I just drove back home, before I could get ready to leave for the winter break. Only to discover that one of the bolts from my rear brakes that the service was working on, is missing. I paid for new breaks, and they FORGOT to put one of the bolts in them to hold it all in place. What a joke. I expect at least SOME sort of response from them on here. But otherwise? I will discourage everyone I know from getting their car taken care of here.
Best trip for car service EVER, All around, from greeting until departure. Special note of the professional and positive attitude of all the counter personnel, thank you.
Upon arrival they offered me bottled water and escorted me to customer waiting area. Within 45 minutes by vehicle was repaired and I was on my way. Very courteous.
The sales manager was very kind and easy to work with. No pressure and very efficient. Quick to respond to any questions I had.
Courteous, professional experience! Ended up with a good deal on my car. Would recommend!
My experience started out a little rocky but by the end of this experience which was a couple months,everything worked out well and the Girls that helped me out were great.
Okay until I leased car. They said blue link was set up on car but isnt. Cant use the Android Auto. Difficult to reach. It seems that once you sign the papers on the car youre on your own.
Poor communication led to a bill $300 higher than what I was led to expect when deciding what work would be done. When I complained about this, staff was dismissive. Unlikely to do any non-warranty service with them again.
For my first time buying a car the sales person I spoke with provided an excellent service and was very thorough in regards to the lease and overall information about the car
The car (Ioniq PHEV) exceeded my expectations, and the purchase process was easy and straightforward for the most part.
The two gals at the service desk were very helpful. Nice to have warranty....got a loner car..makes me want to upgrade
Very courteous and timely. The price was better than expected and the staff knew a good place to send me for lunch
Service always takes care of my car, and the girls are so friendly. Would highly recommend.
Meggan Conklin is one of the most genuine car salesperson Ive ever known. Bought my first new car from her and would recommend her to anyone!
Prompt service. Friendly welcoming front desk staff. Efficient checkout process. Quality service all around.
2016 tuscan in for service and state inspection. Staff was friendly and efficient. Will come back again, even though I live in Elmira.
Very professional and courteous. They were very helpful and went above and beyond. Will continue to get my repairs done here
We bought a Hyundai Tuscan and Carrie Langley made it a great buying experience. We were in and out in no time at all with our new car.
For my first time buying a car the staff did an excellent job of making the service as quick and easy as possible!
Very knowledgeable salesmen who don’t work on commission. I feel like I got a great deal here!
Service dept runs smooth. Advisors acknowledge me right away. They listened to what I had to say and wrote it down. Overall great service experience.
Great experience buying my plug-in hybrid Ioniq, which I am very happy with as well. Would recommend.
Great car. Great price. Positive experience. Friendly salesman.
Carrie is a great sales person. Very knowledgeable and helpful! I always refer all of my friends and family her for any vehicle purchases
Very easy to do business with. Treated with respect. Price was 1500 less than locally. Worth the drive out!
Very dissatisfied. Staff was rude and not helpful. Then I had to use someone else’s phone number to get through because they wouldn’t pick mine up. Had to drive there and back TWICE in one day because they “couldn’t do anything the first time” due to the light not being on.
Great selection and very helpful salesman. I have purchased 4 Hyundais at other dealers and this was by far the best experience.
Brandon was great. Really worked hard to get us what we needed and we werent really easy. Very satisfied customers.
Great customer service and even long distance help!!!
Everyone was very friendly, very helpful, and I would highly recommend their services.
Staff was helpful and made sure all my questions were answered.
Got my state inspection fast and easy and I was very satisfied!
I was very satisfied with my experience at Maguire Hyyundia of Ithaca
Such a wonderful experience from start to finish! Wonderful customer service, quick, and friendly. I highly recommend!!
Decent service but a 45 minute drive from home so most of my service work will be done locally
Couldn’t be happier with my Elantra. the maguire experience was phenomenal - a major thanks to our wonderful saleswoman Meggan!!
I had a great experience. Brett as my salesman was very understanding And helpful.
Great service and super friendly staff, Megan Conklin in sales has helped make the car buying process a breeze!
Havent ever bought a car here personally, but have been in the parking lot, and the car prices for used cars seem reasonable.
During this crazy time in the world right now the service department was very professional and made me feel very comfortable.
Friendly, knowledgeable staff and I love their online service scheduling.
Repair covered by extended warranty.just paid deductible.
Service team was friendly, , knowledgeable and very helpful.
Very friendly customer service providers. Repair completed quickly.
The staff was incredibly helpful!
I walked in and an hour later I walked out with the car Im very happy with the service and the attention
Very professional and courteous. Washed car for us too.
Great!
A few things wrong here and there but an overall enjoyable experience.
Friendly service. No wait time.
Friendly service and thorough inspections!
Dylan Adams did a great job!
This place is very good and all staff is very professional and customer friendly I love this place.
Fast, friendly & comprehensive service!!
Easiest car buying experience of my life. Thank you Bradley!
Great freindly staff, price great for,what I purchased
Always have some problem there
Fast, friendly and thorough.
Deceitful dealership. Don’t stand being the cars they sell!
Great customer service,Very friendly!
Excellent customer service
Always efficient and friendly.
Great staff and great customer service
The experience was very professional
Carrie in sales is top notch
Fast and friendly
Great service
Total reviews rating 4.5
199 Reviews for Maguire Hyundai of Ithaca 2023:
Review №1
2021-12-27Had a wonderful experience buying a new car after an incredibly disappointing experience with a different dealership. This was my first purchase through them and I will absolutely go back for my next one. Found the vehicle I wanted online and began the process via email. Great service, clear communications... great experience from start to finish. I dealt with Alex and would recommend him as well. Thanks - Im very happy with my new car!
Review №2
2022-04-01This is the fourth vehicle I have purchased from Maguire. And each time my experience is even more pleasant than the last. My salesperson, Kristy, is knowledgeable, very pleasant, and so efficient! This is easier than getting my nails done! Seriously. I recommend them highly!
Review №3
2022-04-25Bought and traded in a vehicle in under an hour thanks to the speedy service of this team. They did not hassle nor push any extra services and were very polite the entire time. I would highly recommend working with Steve M as I bought two cars with him and he’s great to work with.
Review №4
2021-12-29Im in love with my new car! My salesman, Dillon, was very helpful and professional during and after my purchase. Very knowledgeable with both the vehicle and the lease process as this is my first leasing experience. I will definitely be coming back to Maguire in the future and recommending to my family and friends.
Review №5
2022-02-21Although the repair took longer than anticipated (replacing an engine), it was mostly because they spent a lot of time making sure it was a covered repair under Hyundais warranty and it ended up costing $0 out of pocket. They kept me informed the whole way and went the extra mile. Much appreciated.
Review №6
2022-06-27Had a great car buying experience at Maguire Hyundai! My new Elantra Blue Hybrid is great. Salesman Dillon Adams was awesome, no pressure, very knowledgeable, accommodating and respectful. Good time, good deal, nice car!😎🏎👍
Review №7
2022-06-24Colby Newlen is the best employee. He made it such a smooth and fun experience! I can’t wait to get my next car directly through him. Maguire Hyundai of Ithaca is so incredibly lucky to have him. Keep on smiling and keep up the great work!
Review №8
2022-06-29Christopher Ripley was awsome. He was very informative and answered all of my questions . He was very patient and spends the time needed to get everything taken care of. One of the best experiences at a car dealership Ive had. I love my car. Thanks again.
Review №9
2022-06-18Asked them to look at the engine and make sure there wasn’t any damage after something I did. They didn’t degrease the engine (which was covered in oil) and told me there was nothing wrong with the engine but my brakes needed replaced. Took it somewhere else and it turned out there was a very obvious problem in the engine (that they fixed and it fixed the issue immediately) and my brakes are totally fine.
Review №10
2022-02-24Have bought multiple cars from Maguire and have always been treated well. No runaround, fair service pricing, excellent service quality, and Maguire Hyundai/Subaru/Genesis staff and management, especially Bobby Hobbs, went above and beyond to help me out when the chip shortage sidelined my car for an extended period. It feels strange to praise a car dealership so highly, but hey, we live in strange times. Props to Maguire!