Delivery
Yes
Marina Chrysler Dodge Jeep Ram in Webster
Categories
Location on the map
Webster, Monroe County, New York, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Repair services
Yes
Payments
Debit cards
Yes
Phone: +1 855-616-8084
Site: http://marinadodge.com/
Site: http://marinadodge.com/
Opening hours
- Monday:9AM–7PM
- Tuesday:9AM–7PM
- Wednesday:9AM–7PM
- Thursday:9AM–7PM
- Friday:9AM–6PM
- Saturday:10AM–5PM
- Sunday:Closed
Comments (199)
Buying a car here was a pleasant experience. Worked with Juan and he was very knowledgeable and helpful. He explained every single detail in the process and helped move the process very quickly. Happy to have done business with them.
Completely unorganized and severe lack of communication. The owner John and Anthony of the dealership made me feel cared for and were empathetic and that is truly the reason I cannot possibly grant 1 star. In spite of all my outrage, I truly felt that they cared and wanted to provide me with as much care as possible.Credit was run 10 TIMES by the dealership, which did not do any favors for taking the loan out from my own bank , and impacted the credit tier my elderly parents whom I was helping shop for cars received. Although I explained the unique loan option I received I was “guaranteed” that they could beat it. When they couldn’t and after they checked every single bank in the tri state area, it seems; left us holding the bag and to deal with the immediate damage done to my father’s credit (including inquiries for mortgage loans and other personal property loans done either by the banks or requested by the dealer). If I was a half glass empty kind of guy, I could bet this was done purposely to thrash my credit and secure that financing was done with their affiliates.Upon asking multiple times to not wash the car, and that I wanted to detail the car myself: entering to pickup the vehicle I heard in passing that our Jeep Gladiator was finishing up the wash now and should be out. “The kid” was still washing it. I believe it truly could have been a child washing it, as when I got home I noticed a large scratch on the rear plastic bumper and under LED detail paint inspection light, a nice round spot on the tailgate from where the polisher was left for too long. Some polishing defect on the rear-driver side color matched fender flare as well. I was focused on inspecting paint as best I could prior to leaving dealer that I did not notice the bumper scratch. I guess that’s on me expecting the new car to be treated carefully and not doing a full top to bottom inspection before leaving.With new cars being far and few between, some tips if Marina has the car you want to buy: You’re better off securing financing somewhere else, getting pre approved prior to even thinking about coming to this lot, whoever “the Kid” don’t let em wash/polish your car, and try your best to speak directly to Anthony and John (if you feel like your getting taken for a ride no pun intended). Look at every square inch of the vehicle when you choose it, once it’s ready for pickup PRIOR to signing paperwork, and once more before leaving the lot.As excited as I was to help purchase a new vehicle for my parents, with all the commotion over financing that has had real world consequences, and the marks on the paint and scratch on the bumper I really feel the “new car charm” fell a little flat with them once my parents noticed the scratch, and for me once I used my detailing tools to inspect the paint in a way I could not on the lot. In addition to the damage done to my fathers credit initially, the big purchase that some people make only once or twice in their life became less reason for celebration than it should have.Mechanically the car is new and sound so far, small ding on the frame likely from dismounting it from the trailer upon delivery which is difficult to control with so many variables and often limited space, and it runs great for the small time we drove it. Was happy to find the car we wanted at Marina, just unfortunate that lack of communication, careless back-end workers, and greed all but ruined the experience for us.
I went to Marina just to look around and that is where I had the pleasure of working with Nick Inzinna. He was so helpful answering every question that I had about the vehicles I am interested in. Nick was very knowledgeable and professional on top of all the help he gave me! I highly recommend going there to see him because you’ll have the best experience and he will go out of his way to make things happen for you! I know I’ll be back very soon to purchase the vehicle I’ve been looking for and it will most definitely be with Nick!
Nick was a good sales man. He was very personal and made the buying a car experience as easy and stress free as possible. He was even willing to help me on his day off to help me get the jeep I bought.
Had a great experience at Marina! Nick was great with my daughter and I. Very transparent, professional and made sure if there was any problem or question to reach him personally. I recommend anyone interested in buying a car to go to Marina and/or Nick Inzinna directly! Thank you again Nick!
Sales was great but good luck with service. We purchased the warranty for our vehicle to cover any future problems. About 6 months ago I took the vehicle in with an issue and we were told it was covered under warranty and the part would be order and they’d call us when it was in or when there was an update. It’s now 6 months later and still haven’t heard a thing. We have called dozens of times over the months and have not yet been able to speak to anyone as you get sent right to voicemail. They do not return any calls when you leave a voicemail either. It has been very frustrating as the warranty makes the payment $50 more a month but what’s the point of having it if you can never get in or talk to anyone.
Our salesman Kevin was great to work with. He made the whole experience easy and comfortable. My wife and I would definitely buy another vehicle from this dealership.
The experience purchasing my 2022 Outlander was fantastic! Alex in Sales kept me in the loop throughout the entire process from my initial inquiry to vehicle delivery. When my car arrived at the dealership, Alex was prepared with everything in hand and took time to introduce me all of the features and functions of my new car. I would very highly recommend Marina Mitsubishi
I was in a very tight spot and worked with Mike Mason. He was very enthusiastic, knowledgeable, and explained everything to make things very easy. The team he worked with was quick and had everything ready faster than expected. I would recommend see Mike every time
This was my first experience with Marina Dodge and they really made it a pleasant experience. They had exactly what I was looking for a nice Jeep Compass limited, with great features, which were demonstrated very well. It’s my first jeep and I’m confident it was a great choice. It was ready for me the same day but they had it ready when I chose with the tank full.The aftercare follow up has been reassuring so thank you Jim Pullara Jay Brown, et. al.I’m a happy customer.Stacy G.
Nick was such a pleasure to work with! He made my experience so much better and he was not pushy like people at other dealerships, this made the experience so much more relaxing for me. Thank you nick for being such a gem!
Nick Inzinna was awesome to deal with when buying our new jeep! Great communication and very knowledgeable about the car and the whole process! We would definitely buy another car from him!
I just recently bought a jeep from Marina CDJR , and I will say that Michael Dilorenzo made my experience in car buying easier than I could imagine. Mike was super helpful, super friendly, and explained the entire prosses and every paper to me. Unlike most dealerships, I did not feel pushed into buying a car. Mike let me test drive the cars I was interested in and asked which one I liked the most. Then he showed me price options and let me pick. After a call from my insurance the next day I was able to pick my car up the following day. If anyone is looking to buy a vehicle that fits your needs, I highly recommend going to Marina. Also , ask for Michael Dilorenzo, and he will get you started , and make you actually feel like your satisfaction is their top priority. I when I get ready for a new car, I will be heading back to Marina first.
UPDATE:Popped in there today with my sister for an appointment with Buddy. Again he was awesome and helped put my sister at ease. We didnt find the perfect car for her yet but fingers crossed we will soon.ORIGINAL:My experience at Marina was amazing. I was set up with someone else originally and was then set up with Mike Buddy Lawler. Mike was by far the best sales person I have EVER dealt with at ANY dealership. He was able to run all the numbers, answer any questions or concerns I had with perfectly clear and concise answers. He put me at ease and treated me respectfully, which is hard to come by being a woman buying a new car.Alex from the mitsubishi side was equally great for the short time that I spent with him. He helped me set up the car and walked me through it all. He also answered any questions I had.Good job to both of them. I will definitely be a repeat customer in the future. I would highly recommend friends and family to this dealership.
From the time I walked in, to the time I was driving off the lot, Nick was the epitome of customer service! I never felt rushed, pressured, or taken advantage of as he took the time to find out what kind of vehicle would fit best into my every day life. I will be coming back and referring all my friends to Nick at Marina Dodge!!
I purchased my new jeep from here and the process was seamless and professional. Carlos the sales rep was beyond helpful. Cant wait to upgrade my car here next time.
Nick Inzinna and the entire crew were amazing to work with. Seamless and quick from start to finish. Nick went above and beyond in his customer service!! Highly recommend!
Service at Marina Dodge Webster is awesome 👏 great employees we had the pleasure of working with Shane Pitts he is literally the best, treated us with respect like family and is so sweet thank you so much for your great service and getting my husband a great car that he loves 👍🏽 I will definitely recommend you guys.
I love the car I got! Salesmen were great, financing guy was a little pushy, but overall my experience was great!
I just bought a beautiful used Acura TLX from marina dodge and I just want to say that i had a great experience with NICHOLAS INZINN, he made the whole experience a breeze and painless.Thank you!!!! Nick
Alex at Marina did a great job with the no pressure sale of our new Outlander. While inventory everywhere low, we ordered SE model that arrived within his estimates and he was very responsive via text on questions and status updates. He made the paper work efficient and did thorough job on feature review at pick up. REALLY pleased with both the car and the buying process at Marina.
Kevin was fantastic! He was very personable and transparent with helping me find my first car. The on-boarding process was very straight forward and they answered any questions or concerns I had! Highly recommend.
Knowledgeable staff, no pressure, fast efficient buying process, “best fit for customer” approach.Picking up my vehicle was a breeze.. Jay in finance is a wizard. Always prepared, will go as fast or as slow as you need to so you understand all aspects of the paperwork. Insurance, registration, plates all handled without complications for me as my salesman Kevin had the vehicle prepared and didn’t miss any details in setting up the many software options..Ownership was visible, involved and friendly, stopping by to make sure everything was moving smoothly and thanking me for my purchase.A full tank of gas, the keys, a tutorial on the vehicle features and off I went with my new vehicle.Thanks Marina!
I walked into the Marina dealership looking for a lease deal on a Jeep Compass and I got just what I wanted. I was offered every incentive available to me and a number of payment ranges to choose from. I chose the one right for me and picked up my new Compass later that day. It was a very simple and comfortable process, every employee I dealt with was welcoming and knowledgeable.
Marina dodge is currently dodging my phone calls. My partner and I have been trying to make an appointment with the finance manager Corey since before the holiday season. We purchased a vehicle from them and two days into ownership, a flashing warning light came on that the oil levels were dangerously low. We took the car into the shop and were informed, there was no oil in the vehicle. Marina said there was nothing they could do since we went somewhere else to get the oil changed and our deal was done. That was the start of our problems with the vehicle. After finally getting out of that vehicle we are now fighting to get our refund for our service contract and extended warranty. After owning three mopar products, this dealership has inspired me to never purchase another vehicle from any stalantis dealership ever again.
I had a great experience at this CD. Mike Mason help me find the exact car I needed for my business in tip-top shape at a fair price with excellent customer service and attention-to-detail. I highly recommend this dealership.
Tom Fitz and the whole crew were great to work with Live my Jeep Compass Trailhawk. Tom even took time to watch instructional videos with me!! Great guy and salesperson!!
I had an awesome experience from start to finish with Marina auto group. Each individual was extremely knowledgeable and helpful! Thank you Russ Perrone for my new Dodge Durango!
They sent me a quote one day and told me over the phone that they would honor it, however when I went there the next day, they started making excuses about the current values in the marketplace and low-balled me with an on the spot price that was more than $2000 less than the bottom of the previous range quote. Very dishonest and unethical. Cannot be trusted.
Amazing team at Marina Auto Group! Everyone was very helpful and friendly! They made the entire experience amazing! This was my second purchase with Marina, and I plan to use them in the future!
Really a seamless, easy purchase. Total time in the dealership was about 90 minutes. Rob, our sales guy was great.
We are super satisfied with are purchased. Thank You Nicholas for making the process super easy. Ask for Nicholas next time you buying a car.
Marina Auto Group is an amazing dealership to work with. From Sales, Finance and Service teams they give a great experience. A special call out to Bob Dunn an outstanding sales person with exceptional customer service
Carlos provided excellent customer service from start to finish. I would definitely recommend Marina if your in the market for a vehicle.
Me and my wife just bought out first new car together and it was a great experience from start to finish. Our salesman Tyler showed excellent customer service with a personal touch and a smile, they do everything they can to make sure they get you into a great vehicle while sticking as close to budget as possible, all while making the whole experience as comfortable as possible, the car is a Mirage, and we love it!! Couldnt recommend Marina Mitsubishi or our salesman Tyler more!
Great experience! No pressure and their goal was to make me happy. It was fun working with Carlos and Corey! My 3rd vehicle bought here this year! The owner John Gabrielle was there all three times. He took the time to come over and say hi and see if everything was going well. Also remembers who you are each visit! I highly recommend!
I am a college student and was looking for a nice car for me so, this is where I went. I brought a used car from them a year ago. Nice, black, 2013 Mitsubishi Outlander Sport. So, last week my car was acting weird when I drove it and I found out my transmission is messed up and the fluid is burnt. I went to have my inspection and oil change in May this year there and they told me everything was great. They lied. If my transmission wasn’t good they would’ve knew that already because they are supposed to check your transmission during an inspection. Why would you sell a college student a car like this? How would you feel if this were to happen to your child? I work very hard everyday for work and college, and they told me it cost $9,600 to fix my car. Excuse me? How does a transmission cost more than I paid for the car?! I know that transmissions are expensive, but also know that they don’t cost THAT much money. Makes no sense. I so was furious. Then they were telling me it’s not worth repairing and I should just trade it in. No thanks. I refuse to even buy another car for them. They must think money grows on trees or something. I honestly believe they never even serviced my transmission. Another thing that happened after I got the car was the battery ended up dying. That should’ve been replaced before I got the car. Also, I had my brother call to talk to the service manager named Larry. My brother was in the middle of a sentence and the manager hung up on him. Terrible customer service and everyone I spoke to sounded so careless. I will honestly never deal with this place ever again.
First time in a new vehicle and it was a fantastic experience. Kevin was the salesman and I couldn’t have asked for a better salesman. He worked within my budget and around my schedule. Fantastic experience. Thank you to the Marina family and most of all Kevin for making this as easy as possible.
Got scammed from this dealer. Had to throw the car in trash after the three months of purchase. Engine need to be replaced within three months of the car purchase. They didnt help me at all. I never recommend this dealer.
Great experience working with Nick and team. Simple process that got both my wife and I new cars, thank you!
The Dealership had to order the vehicle I requested with a delivery date 8 to 12 weeks. To my astonishment my vehicle came in in record time. Truly a great experience dealing with the personnel at the dealership. My hat is off to them for sure great service. And prompt delivery from the sales department.
I deal with Shane thumbs up car guy Pitts, hes treated me with nothing but respect and they are fair. Its nice to have all my servicing done there as well. They are fair with pricing for service repairs and I have never had an issue with any repairs. Just got my second jeep from here and I am very happy.
The worst new car place from sales to service. My new Jeep, or should I say fiat is on its third moter. Also brakes the front end bar rings weekly. John acts like its my fault. It is for giving him my money 💰John says he doesnt make the cars, go somewhere else. Dont be afraid to get some legal help.
I worked with Louie R. for the second time and super pleased with both my visits at Marina! Great customer service! 5 stars! Thank you for my new wheels🥰
My family has been loyal to Marina since back when they were in Irondequoit. They have always gone out of their way to make things easy, from buying cars to service and more. I recently custom ordered and bought a wrangler (my third car through them). Things could not have gone more smoothly. It is a great family owned and operated dealership that tells it like it is and they are just genuinely good people.
Total bait and switch job. Found this dealer through a search for a specific truck through the Dodge website. The vehicle was listed with a MSRP of $83,770 which we were willing to pay. I called and spoke with sales person Kevin Kordas. He took a credit card for a deposit and had us complete a credit application. Prior to running our credit card and prior to submitting our credit application he sent us a summary of what the payments would be. He added $10,000 to the price. When I pointed out the mistake he said it was not a mistake but the price of the truck after the “Addendum” was added. I have purchased dozens of vehicles and never heard that term ever used. He never mentioned this price bump in our initial sales call and even after sending us the payment summary he didn’t point it out. I had to ask about it before it was discussed. This is exactly why car dealers get such a bad rep. Very sleazy tactics. Not a dealership I would ever want to do business with. Very disappointing.
Not to happy with our salesman. Bought out our leased 2019 compass. He sold us on paying extra to make it a certified pre-owned. The big selling point was the 3000mile/3month bumper to bumper. He kept telling us if ANYTHING is wrong its covered. Went in for an oil change and rotate today....was told by him our first oil change and rotate is free.....and we also have 2 bad sway bar links . Well.....the rotate was NOT covered...even though he said it was. I bought our tires at bjs so I get free rotation there....one of the guys in service was nice enough to cover it when I told him. But then we found out the warranty he sold us on has a $100 deductible. He never once told us that ever. And we even asked to make sure there wasnt. I dont know why we wasted our money now. Not sure we would purchase our next one there now.
I had an excellent experience recently at Marina! My jeep is back to running like new! It’s almost 10 years old. David in the service department was great to work with. He was very patient and never acted like I was bothering him. He made sure the issue with my Jeep was taken care of before letting me come pick it up!
Got to Nick Inzina for an amazing experience!! Extremely professional, knowledgeable, and an amazing people person. Want a vehicle that you trust!?! Nick is your guy!
Jose G. got me into a 2021 compass trailhawk 4x4 and it is a dream to drive. He made the entire process and transfer into the new car a breeze, had everything ready for when I arrived and was extremely honest in every detail of the process. Finance department had all my paperwork ready to sign, no hassle negations, they ensured I felt comfortable with my payment before I signed anything and broke down all costs and such for my deal. Very clean and professional environment. Would 10/10 recommend Jose G. and Marina Auto Group as a whole for anyone in the market to buy a car!
Purchased my truck from Kevin yesterday.. excellent service! They took care of more stuff that I would have never expected ! Extremely happy with the entire process from sales to finance.. great people ! Highly recommend!!!
We had a great experience upon walking in one of the salesmen sat with us a tall guy and after telling him our budget and situation he “checked” and said “we don’t have anything close to that” and gave us the address to another of their locations, Alex heard that and was looking at some papers and said hold on I’m sure I can help you guys out and he certainly did, he worked with what we had and got us on something a lot newer than we were expecting with payments so low my kids karate class is cheaper. He was genuinely trying to help us get what we wanted within our budget even going as far as saying that if he didn’t have it there our info would be in the system so we could go to another one of the dealerships they owned. But it wasn’t necessary he got us the car we wanted answered the 1000 questions we had and he always seemed eager to help us all the way. I will be coming back and asking for Alex, we’ve never been treated better. The guy from accounting could be better but Alex made the experience worth it.
I would give this dealer a 100 star review. Outstanding! From the beginning buying process Renee contacted me and set me up with Sales associate Kevin . He kept in contact with all my questions always kind and courteous! Worked out a great deal for me with the finance team. 2 days later picked up car and received the best buying experience ever. Thanks to Kevin and Jay in finance. Also best detailing job I ever received on pickup of a new car. Also I drove 150 miles to purchase the challenger and it was well worth it! Thanks to everyone at Marina Dodge! And having a covid safe environment! Thanks James
Michael was really nice and helpful. He explained everything to me. I would recommend him to everyone.
Drove from Buffalo to deal with Mike Mason. Great guy, very professional. Thank you marina jeep Chrysler Dodge
This is our 3rd purchase from Shane ! I will never buy another vehicle from anyone else. Shane is the best of the best with every detail!
I had the best experience when I leased a new Jeep Renegade a few weeks ago. I worked with Kevin Kordas. He was terrific. He was professional, knowledgeable, easy to work with and I received a deal that I was very happy with. When I picked up my car he went over all the operational information with me. I was already familiar with the service department because I had leased my last car there. He made this experience easy! He mentioned several times to contact him any time with questions or concerns. Thanks, Kevin!
Ive now leased my second RAM with Marina Dodge and again its been an easy and effortless experience.
Mike Mason A+ - Thank you for such an easy painless experience. The whole experience from the moment we arrived for the test drive, to when we drove off with our new vehicle (all within 24 hours). I’ve never had an experience like this before with any other dealership ever!! Mike you have a returning customer and will be having some referrals coming your way soon :-) ! Everyone we interacted with was very friendly and accommodating. Overall A+ experience- Keep up the great work !!
Kevin was amazing! He made sure I was super comfortable with the process and sold me an amazing vehicle. Marina made everything go smoothly and helped make this experience a great one! I definitely would recommend them to anyone!
I went into Marina Dodge/Jeep for the first time ever, to trade in a relatively new vehicle, on an alternate one. The salesman Kevin was courteous, helpful and informative - not pushy. We ended up quickly coming to, what i viewed, as a very fair deal. I am glad i went and thrilled with my new Jeep. I would recommend them, and Kevin in particular.
From the first time I began my inquiry into a new vehicle, right through the vehicle selection process and subsequently the signing of the documents, everyone at Marina Auto Group was a class act! Owner John Gabriele truly made me feel like he appreciated my business, and he was prompt and transparent. My sales consultant, Juan Gonzalez, was professional, and handled everything with care. I highly recommend them for an exceptional customer experience.
Ive bought and sold many vehicles over the years and was fully expecting the typical dealership experience here: lack of communication, excessive fees, unclear numbers, overselling on ext warranty and contracts. Experience absolutely none of that. Was shopping for a specific used car and one showed up online. My inquiry was immediately responded to and I was provided the cell # of Kevin K. who called me right away and offered to text me. We negotiated a fair deal over text and there were absolutely 0 surprises when we came to pick up our new/car. Kevin was straight forward, honest and super easy to deal with. F&I/paperwork was quick and seamless. No excessive fees (doc fee $95, shop supplies $75). Used to seeing doc fees of $499+ in CT. Overall we had an excellent experience and are very happy with our purchase. Aftersales follow up so far has been great and we have had no issues. As a sales manager of one of the largest motorcycle dealerships in the Northeast, this was a refreshing car buying experience.
I have been a loyal Jeep customer for the last 12 years, and have done sales with various Jeep Dealerships in Syracuse, NY. Recently, I was in a situation where I was almost over mileage with a lot of time left on my lease. I had spoken to a couple dealerships about my situation, and they were quick to write me off because it was easier to do that, than help me get out of the situation I was in. Shortly after, I was encouraged to reach out to Johnny Gabriele at Marina. From the first conversation we had, Johnny not only listened to my concerns, he also looked into the situation, and got back to me in a very timely manner with a couple different options. He was respectful of my financial budget, while also trying to find me a vehicle that would be best for my needs and situation. Too often when purchasing a vehicle, it becomes overwhelming because of the pressure placed on the customer to make a purchase. Johnny provided me with options, and reassured me to take all the time I needed before making any decisions. During this process, he made himself available during times that worked with my schedule to talk and answer any questions I had while I made a decision. Once I decided on the Jeep Grand Cherokee I wanted to purchase, Johnny was very organized and detailed about what I needed to provide for every part of the process. From the moment I walked into the showroom, I felt welcomed by every person working at Marina. During a time of many uncertainties with COVID, they made sure every space was clean and were very mindful of health & safety guidelines. When it was finally time to sit with Johnny to sign paperwork, he took the time to explain in detail what every paper, description and number meant. He was respectful and patient, and willing to answer any additional questions I had. He also spent time showing the new car to me, and making sure it was set up before I left. I can’t say enough about the incredible experience I had at Marina as well as working with Johnny. I love my new Grand Cherokee. My only regret in all of this, is that I didn’t make the drive to Rochester years ago to get my Jeeps through Marina. A huge thank you to Johnny and everyone at Marina for making this entire process such a positive one. I look forward to working with you again in the future!
Being new to the dealership, I didn’t know what to expect. Dealing with Shane was a breeze and he did everything to make the experience great! Still waiting to hear back about a bed liner and hitch, but overall a great experience!
Excellent experience second to none.I love my vehiclethank you
Want to thank everyone in service! A special thank you to David and Rebecca for their above and beyond courtesy. You guys are amazing and great at your jobs. Cannot thank you enough for the loaner car even if only for the afternoon so I could get to my customers! Thanks again…
Sales dept is fantastic! I worked with Shane and he made things very quick and easy. We changed our mind last minute on which trim level we wanted and he accommodated without issue. The service dept... a bit of a nightmare. Left another customers keys in my car when I picked it up, both issues I brought it in for were not truly fixed. By the time I got home the same issues were present. I have now taken it to a different dealership who is taking care of the problems the correct way.
Love Marina Dodge in Webster,ny! Everyone very experienced and helpful also accomodating and cosiderate to your personal needs! Love Love our new Ram 1500 Big Horn would go no where else!! You need to see Shane Pitts.he is very knowledgeable and curtious ,having him as your salesperson takes the whole scare out of a big purchase and makes you feel so relaxed and confident you made the right choice coming to see him at Marina Dodge Webster,ny!!
It was a very pushy experience. I like the jeep i bought, but if i would of had more time to look over the features i may have passed. Then each quote i got from the website to the sales rep to the financial officer kept growing and growing to almost $100 more per month from what i originally thought itd be. Not cool with some with excellent credit and putting a large down-payment down.
Nice people. But I only went in to get some numbers and find out where I needed to be to purchase a vehicle. They ran my credit for some reason so I got dinged on my credit score. Not a huge deal but Im trying to build my credit back up. Plus they were about a $1,000 off on my trade. Again would not have been a big deal but the trade in value of the car was only $3000 according to KBB. They offered me half of that. Another dealer offered us $3000 for it towards a used car. This was for a brand new vehicle. So all in all I will probably never go back.
The best car buying experience Ive ever had. I worked with Corey Ryan, he was very knowledgeable, honest, and easy to work with. When it came down to financing the Jeep, I understood this isnt just a dealership but a team. They surprised me with an amazing offer and I couldnt be happier! I highly recommend to anyone needing a new vehicle GO HERE!!!
Shanes the best. This was my 4th purchase from him...always makes everything simple and understandable.easy process.
The best car buying experience Ive ever had. I worked with Corey Ryan, he was very knowledgeable, honest, and easy to work with. When it came down to financing the Jeep, I understood this isnt just a dealership but a team. They surprised me with an amazing offer and I couldnt be happier! I highly recommend to anyone needing a new vehicle GO HERE!!!
I had the best experience at this dealership! Johnny and Mike were so helpful and friendly and got me a great deal! Would definitely recommend Marina Dodge to anyone!
I’m a satisfied customer of Marina dealership in Webster NY. I have purchased quite a bit of vehicles in my lifetime & it must be noted that the staff at Marina will treat you like family, and put forth tremendous efforts to help you get financed-approved to purchase/lease the vehicle you want at the price you need. John and the financial team took the utmost caution & time to choose the best APR and bank loan that would give me the best deal of approval. My personal sales representative was Mr. Shane Pitts, the floor manager. He was personable, professional, and fun to do business with. The purchase process that I experienced with Shane, the owners and financial team was a 5-star adventure. I recommend this dealership. It is family owned and that is something to value.
Just purchased my new Jeep Cherokee - Im in love! I owned two Jeeps years ago and have missed driving one. Jeep still does not disappoint! Had a great buying experience with Marina. If you are looking for a car, please call and schedule with Kevin Kordas - hes fantastic! Very friendly and made us feel comfortable. He clearly wants his customers to be happy and puts forth the extra work to ensure that happens. Everyone at the Webster location is super nice and they are taking great care to ensure the safety of all during this pandemic. Thanks Kevin and Marina team for everything! We will back next year when its my hubbies turn for the new car! :)
I had an awesome experience here. Johnny was so helpful and went above and beyond to make sure I was getting what I was looking for. This was by far the quickest, smoothest and most streamlined experience buying a car that I have ever had! Will definitely be returning to Marina for any future automotive needs.
Jim helped us with our lease we leased with Marina previously and upgrading was made easy. Thank you! Love our new Jeep Grand Cherokee L Altitude
I had multiple negative experiences here last week. The main cause of my negative experiences seems to be a lack of communication at the dealership.We paid a deposit on a 2017 Jeep Grand Cherokee. We tried to pay the evening before, but were told to call over the phone the next morning to pay the deposit for whatever reason. The deposit was paid the next morning and I went to the dealership that same day expecting to trade in my Jeep Renegade for the Jeep Grand Cherokee I had my heart set on only to be told that someone else paid $7,000 on it. We paid a deposit plus had the value of my trade-in, which far exceeded someone elses deposit, but were told that I could not get the car because someone didnt inform whoever that a deposit was paid on this vehicle. They didnt even tell us who paid first. I was extremely disappointed because this was obvious it was the dealerships error, not mines. The dealership tried to rectify the situation by saying they had the same exact vehicle in gray for $1,000 more with less mileage and threw in a free package valued at $2,000. But the car was actually silver billet metallic and had rust and dents. The car also didnt drive as smoothly as the first car. I put a deposit down but ended up going back to get a refund because I felt like it wasnt worth dealing with this dealership.The day before I was screwed over on getting that 2017 Grand Cherokee I wanted, I had originally went to the dealership with the hope to buy a 2017 Jeep Cherokee priced at under $16,000. In fact, multiple people did and we were all told by management that the car was actually $19,000. We even saw a lady and a young man excitedly test drive the vehicle and were ready to get the car, only to be told this disappointing news. This was minutes before we were told the same thing. This was a huge disappointment and it made me wonder why the error wasnt fixed if multiple people came by the dealership that same day. It seemed to me that the salespeople werent told about the error either.Based on what I experienced, the poor communication between people at Marina is what prevented me from getting the 2017 Cherokee and the 2017 Grand Cherokee. This is also what prevented me from getting the rusting 2017 Grand Cherokee, too. I would not recommend Marina to anyone based on my experience last week.
When buying a car they seem very professional. However shortly after the purchase there level of help dissipates. Loosing important documents not returning phone calls and one member of there group after i said good morning how are you answered saying, Im to busy, just tell me why you called. All I want to do is cancel an extended warranty Im paying for and i cant recieve help which now cost me another $138 because they are too busy to work with me. Professional? Only if your willing to throw money away
Terry was one of the best car salesmen I have ever worked with! He was super friendly, supportive, and made me feel comfortable from the moment I sat down. I have been to a couple other places and this was by far the best experience I’ve had because of Terry. I highly recommend anyone looking for a car to go see him! Marina is lucky to have him! Will definitely do business with Terry again!
The staff at Marina was great from the very start. I had been to multiple places and was very discouraged. When I called the woman assured me I wouldn’t be wasting mine or salesman job. I made an appointment and came right in. Alex was awesome. We reviewed a bunch of options and was very honest. I thought there was no way I could get approved. I left extremely discouraged. He and all the staff worked really hard and got me approved with better numbers then we had even agreed on. He was extremely proficient and respectful of my time. I drove off in a brand new 2019 Jeep! Thank you so Marina staff!!!
Kevin Kordas was a pleasure to work with. He took the time to explain everything thoroughly, was very knowledgeable and answered all our questions. He made the whole process of buying our beautiful Jeep a great customer experience! Very pleased!
So i won’t beat around the bush I have bad credit and I couldn’t get financed at all! I’ve been to buy here pay here’s and I was quite frankly reamed!! Then I heard about the “Thumbs up guy” at Marina Drive in Webster and He helped me get into a Brand new 2020 Mitsubishi Outlander Sport and i couldn’t be more happier! His professionalism and drive to get me behind the wheel was immaculate. His stellar service accommodated me coming from Buffalo Ny! I was impressed and relieved that I’ve found a vehicle! Thanks Shane Pitts for your professionalism and your time I appreciate everything that you’ve done for me! If you have questionable credit please go see the Thumbs up Guy Shane Pitts at Marina Dodge Webster! He’ll get you what you need!!
This is my second Jeep that I have bought from Marina.Staff is very friendly, very nice showroom. My salesman Shane is great, he was there from beginning to the end.
Bought a car from them. They tried to cover an odor with some sort of chemical cleaner, it was way to strong. We had to have cabin filters changed after we bought it and we have kept the windows open in the garage since we bought it trying to let the odor dissipate. We also negotiated them to get mats (for some reason they were removed). They told us they would get us Volvo mats, but they didn’t. They got us some off brand mats and they didn’t get a trunk mat. It is a luxury vehicle off the lease and we paid what the car was worth...the mats and the chemical odor are inexcusable.
Drove by and saw a Range Rover in the lot which I have been looking for. Stopped and looked around the car and saw multiple sales men outside and asked if it was for sale. They said yes the owner is just driving it. When I asked the price they said “that’s a big ticket” and “not cheap” as if I was totally unaware of the cost of the vehicle. Reluctantly one went inside to check price and came back with price but no miles or any other info. Extremely unprofessional and demeaning as if I couldn’t afford or know enough about the vehicle.
For legal reasons I wont make any claims about this business. If you decide to do business with them, dont be a fool like me. Record ALL conversations with sales reps and anyone you talk to. I would never recommend this business in a million years, they are exactly why people are turning to services like Carvana. Please consider any other options before you purchase a vehicle here.
This was my first experience leasing a car and Marina has turned me into a long-term customer. BIG THANK YOU to John and Jim for helping me get the car I wanted within budget. I not only felt I could trust them, but that they wanted the best for me. I couldnt be happier with how straight forward and simple the delivery process was. 10/10 would do it again.
Best car dealership out , everyone was very friendly & did an amazing job to get me into a vehicle. I personally worked with terry smith , lord knows I gave this man such a hard time but we finally got it down pack ! Such an awesome, friendly, & out going person . didn’t give up on me not once even when I gave him million of reasons to lol love this place love this guy I advise you guys to come on down & get you a new vehicle if not now when ? go treat ya self with a new vehicle from Marina ! ❤️
Shane was recommended to us by another friend. He was a great guy to work with. He was friendly upon first impression and throughout the sale, knowledgeable, and forthright. I had a great car buying/leasing experience. I hope to continue to work with Shane in the future. The financing people were also great to work with and friendly. Thanks for working with me!
This was a refreshing auto buying experience. My salesman, Corey Ryan was so nice and worked hard to get me into a vehicle that I really like, a Jeep Renegade. I have contacted the dealership and him with questions and have always been treated with kindness and respect. Definitely would return. Thank you Marina for restoring my faith in autobuting.
I love my Jeep gladiator the customer service at marina Jeep is unbeatable and I’m apart of the truck family and the Jeep life . I truly enjoyed working with Shane pitts he is a excellent salesman he is upfront and honest .Shane is very patient and knowledgeable and he knows everything about Jeep trucks and dodge trucks and motor vehicles.I love marina Jeep and dodge and I would recommend marina Jeep and dodge too anyone.Look for Shane pitts he is a excellent salesman
After having a really bad deal at Genesee Valley Ford in Avon it was such a pleasure to meet and work with a real auto dealership. Everyone and everything was done on the upmost professional level. They listened to my concerns and walked me through a warranty program that worked for this deal. I feel I got a really great deal and would recommend this dealership to anyone . Also want to thank Kevin Kordas for all your help.
After much stress of trying to decide where to purchase my vehicle and many bad experiences along the way I finally found the perfect fit. Michael Szefc at Marina was awesome. He made the process smooth, easy and less stressful. He did a great job finding me the vehicle I wanted and worked very hard to meet my needs. I loved my experience and I love my vehicle!!
I was so pleased with Carlos and group at Marina. The whole process was smooth and efficient. Even Jay had paper work streamlined for safety and easy completion. Way to start 2021 with New Car and great Services!
Michael S was our salesman. He was very energetic, personable, willing to work with our concerns & requirements. I would recommend him to my friends & family. The manager help explain all our concerns and did it in a way we could understand. The finance man was amazing and came in on his day off to help us, it was evident he is a professional with years of experience. Overall a good experience! The only negative was I would have liked to go over the numbers prior to them printing everything out for finance. Thanks to everyone and loving our Jeep Cherokee do far! Deb V
Purchased my Jeep a few years ago at Marina. But this review is for the service I received last week. Huge shout out to Marisa who was so helpful in every way. She responded to my online message immediately the next day and managed to get my car in that following day as I was concerned about the safety of the vehicle as the transmission was acting up. She excelled at communication, calling me with updates numerous times. Also thanks to the service technicians who did the repairs and waived the diagnostic fee. Turns out it was just the battery!
(Disclaimer: All new cars purchased from Marina have good reviews, and all the negative Ive seen were people that purchased used) I purchased a used car (2010 Nissan Rogue) in June 2017 and have never had more headaches with a car in my life. My first red flag should have been that they were extremely eager to sell me an extended warranty. After 3 refusals, and them continuing to sweeten the deal - I decided to go with it. Thank God I did, the car has been an absolute nightmare. It was in the shop 3 days after I bought it, and the warranty company called to say, was it in this condition when you test drove it?? Their service dept is equally frustrating, even with the majority of repairs covered under warranty, I typically wait until I have more than 1 concern to make a visit and on multiple occasions, they only address 1 concern and completely forget about the other reasons for the visit. I have had the car in their shop over 2 dozen times for legitimate concerns that led to repairs. (Listed: Inner and outer tie rods, both sides. CV shafts, both sides. Botched CV shaft repair which jacked my entire transmission, got a new transmission. Wheel bearings replaced front and back, parts failed 6 months later and had to be replaced again. Multiple sensors, etc.) Moral of this story: Check dealer reviews before making a purchase.
Had a tough time with this purchase. I love my Jeep, but trying to get information regarding all of the issues I had with bank and dmv after the fact wasnt easy.All though my difficulties, finance manager Jay Brown did me a huge favor with the bank and he was absolutely wonderful.
This place has a great selection of automobiles the people that own it are honest and the managers are second to none the salesman Alex does a good job
Omg I can not express my satisfaction enough with Marina Dodge and Shane Pitts. This is my 14th vehicle my husband and I have bought from Marina Dodge and Shane Pitts. We will continue to bring our business here and will tell all of our family and friends about how amazing they all are here. You dont feel like a number they make us always feel like family.
This was the best experience we have ever had at an auto dealer. The dealer Louie was outstanding in that he never pressured us and took his time so that we understood everything involved. The rest of the staff was also very friendly conversing and joking with us along with showing interest in who we were. I would recommend Marina Auto Group to others in the future. Once again thanks for your service.
I had the pleasure of working with Lou Nitti for my most recent car purchase. He had just brought in a beautiful Jeep and I instantly knew I needed to have it. However, I was leaving in 3 days for my honeymoon and was worried I wasn’t going to be able to get everything done in time. Lou made the process SO easy for me. He was easily accessible whenever I had a question, he took care of all the paperwork and made it stress free for me, and never made me feel uncomfortable. I told him what I was looking for number-wise and he made it work for my budget. Even after I took my new purchase home, went on my trip and got back and STILL had annoying questions, Lou answered everything in a timely manner and was extremely professional. He provides quality customer service and went way above the expectations of a “typical” car salesman. He truly cares about the customer and getting them what THEY want. I would highly recommend him to anyone looking to purchase a vehicle. Thanks Lou!!
I came in knowing exactly which vehicle I wanted but had to get rid of a lease that wasn’t quite finished. Scott Tam worked with me to get exactly the numbers I was comfortable with to get out of my old lease and into the vehicle I was dreaming of! He was professional, friendly, and very hard-working. I had such a great experience at Marina!
They are dishonest. If your credit is not perfect.they will not try to help you. I was told on phone all was good, but when I got there they told me they will not help me.
My initial phone call into the dealership I spoke with Hannah, she was very friendly, knowledgeable and answered all of my questions. She scheduled us an appointment to come in and our experience only got better from there. Our salesman Corey (#caringcarguy) was knowledgeable about all of the cars and really listened to everything we wanted and needed in a car. He was not your typical salesman, he was very personable and not pushy at all. I would recommend Marina Chrysler Dodge Jeep, everyone we spoke with was so accommodating... even the receptionist kept asking us if we needed anything to drink or if the temperature of the show room was okay while we were waiting to finish up the deal. Will definitely be back again for my next vehicle!
Nick Inzinna made leasing our new vehicle a painless process. Thanks Nick!
My experience was efficient and pleasant. John Jr was my sales person, in less than 24 hours from start to finish- he found the exact jeep I wanted, had all financing completed and cleaned and ready for me to drive! Talk about a quick and great car buying experience, thank you John Jr and the whole marina group! (PS I love my Jeep already)
I worked with Salesperson Corey Ryan and he was amazing. He worked his tail off finding us exactly what we wanted (which turned out to be much tougher than any of us anticipated it would be). However the end result was well worth the hard work he put in and the wait. We got an amazing deal on the most insane Vehicle! Everyone at the dealership was really nice....we would highly recommend Marina to anyone.
Eric and Scott are a powerhouse team who did all they could to work a deal that was comfortable for my family. I have purchased from Marina in the past and although I’ve always been happy with the customer service, Eric and Scott went above and beyond to make the purchase of a new Jeep possible. My twin toddlers even left with pink balloons that were blown up just for them-thank you!
Great experience at Marina.I recently purchased a Jeep Grand Cherokee and had a great experience at Marina Chrysler Doge Jeep. I have purchased vehicles in the past and felt pressured/uncomfortable. The sales team was great and i didnt feel pressured at all. The helped me find he perfect model and offered a very reasonable trade in appraisal as well!I will be highly recommending Marina Chrysler, Doge, Jeep, to friends and family from now on.
Just bought a 2021 grand Cherokee from them had a great experience. My sales guy Alonzo is the man he took care of everything. Sat down with him told him my budget and he made it work no games!
We had a great experience leasing a truck at Marina Dodge. Our salesman, Terry Smith was exceptional. He was courteous and professional and we were so comfortable working with him. We will definitely recommend him to friends that are looking to purchase a new vehicle.
Shane Pitts is a true professional. I have purchased my last two vehicles from him and everytime it is an amazing experience. I most definitely recommend him to anyone in the market for a vehicle new or used. The whole Marina family is great and I can not commend them enough. Two thumbs up for Shane!!
Great service, great communication. Very easy transaction. Thanks to Tom and Cory. Will buy another truck from Marina Chrysler Dodge.
Absolutely top of the line service from Marina and specifically Johnny Gabriele! Every single employee was friendly and offered their help as well. I came in to get a Jeep as soon as possible and end my current lease with a different car dealership. He took care of me from start to finish - walked me through all my question & the different options of inventory, let me test drive all the different Jeeps I was considering, and helped me decide on a payment that was in my budget. Within a day I was driving out in my NEW Jeep with everything I wanted!! The exterior and interior look, safety features, and reliability are everything I wanted in a new car! I can’t thank them enough. I HIGHLY recommend anyone considering a new buy OR lease to go visit them. They will go above and beyond to delight customers. Can’t wait to be back to lease (or buy) again - Consider me a lifetime client!
Working with Joshua Rawls was a great experience. He was up front and honest. Walked me thru everything and help out were he can. I will be going back up to see him in several months fir my girlfriend. Thank you
This was my first time buying a car at Marina and I was not disappointed! Johnny Gabriele and his team made my experience super easy and painless. I was hesitant on what Jeep I wanted so Johnny let me take as many test drives as I needed. He even let me bring a Jeep home over the weekend. Once I made a choice, Johnny was able to get me to where I wanted to be. Highly recommend buying a car from Marina!
Terry smith is a fantastic sales man. He is very determined to get you into the car you want and wont stop on till it happens. Thanks for everything Terry, Ill definitely be coming back in the future 😊 Also I want to thank Tony the finance officer for working hard to get me approved. The dedication is real with this guy , your amazing. Thanks again 😊
Rob Jourdan was great to work with. Extremely helpful and responsive.
Fantastic experience! Went in on a whim, curious to see if the team at Marina could get me out of my vehicle, which I wasnt happy with, plus three years left to go in financing, and into a Jeep at a fair price. Not only did my salesman James Pullara and his manager Edgar do that, they went above and beyond to make sure I was happy with what I was doing while at the same time making the experience an unexpectedly enjoyable one for my seven year old Daughter, who I had to drag along with me. Ill definitely deal with them in the future and I highly recommend them to anyone else in the market for a vehicle.
Nicholas was super helpful on the phone, answered all my questions and was very polite. Will Recommend!!
I couldn’t have asked for a better experience. Josh and Edgar were so great to work with, and they helped me get to the right price without any pressure. The customer service at Marina is second to none! Josh listened to what I wanted and made the whole process as smooth as it could possibly go. I couldn’t be happier with my car and the overall experience at Marina!
Amazing amazing experience:) Nick Inzinna was my salesman and handled my sale with perfect ease I’m extremely satisfied with my purchase ! Thanks again Nick your the best
I went into Marina looking for a bright and expressive Jeep! When the price wasnt what I thought it was going to be, Scott Tam saw my disappointment and worked with me. He asked more than once if we could get the price closer to our needs. I left with my Omaha Orange Renegade and am so happy to finally own my vehicle and not worry about miles while I commute to school each week from another city. Thank you, Scott!
Their website says they pay up to $1000 more than CarMax to buy your car. They wasted my time by forcing me to come in only for them to not even match my CarMax offer. They werent even close to matching my CarMax offer.
Beyond impressed with the employees of this establishment! They went above and beyond to help me find a car that I am absolutely in love with!! Scott, Shane and Johnny Jr were personal, welcoming, accommodating and professional!! I will definitely look to this dealership to buy all my vehicles I’m the future! You guys rock! Thank you for everything!!
We worked with our sales person Michael Szefc who greeted us at the front door and gave us all the time and attention to allow us to test drive some vehicles and go through them in detail. He gave us a comfortable environment to work in with no high pressure tactics. It was a welcome experience and i would recommend others. The Jeep Renegade we went with was for our daughter and she left with a great experience as well. Thank you for a job well done
They were professional that’s all I can say that was good about this place. They overcharge on labor, so if you go into the place to get something little done it’ll cost you. Don’t trust dealerships.
Terry Smith helped me get my first car, all within 2 days! He made me feel secure that this was a good choice and i wasnt getting ripped off or anything. I highly recommend anybody who is looking for a new car to come and talk to terry. Best early birthday gift EVER! thanks Terry❤
Terry took his time and experience & made magic happen! When i had doubts , him and his team made everything that seemed impossible possible . i’m not only getting a car from here but also got a few life lessons as well that us young folks don’t know about or how to go about & now i have a game plan for success moving forward . Terry & his Marina Dodge family are the absolute best , i was comfortable asking questions even if i had to ask twice ! they get to know you and find whats best for you & your situation.highly recommend for everyone especially first time buyers!
Michael was professional, friendly, and executed great Customer Service skills that are basically lacking everywhere you go today. Thank you Michael for your professionalism, kindness, your refreshing personality, and your courtesy, It was a pleasure working with you. The rest of the staff I came in contact with were also very nice and professional. It was a pleasure doing business with Marina!The reason for 4 stars - we had to make 2 trips to finalize. I feel like the insurance and registration / plates could have been done when we came in to sign the paperwork.
Marina has been so good to me over the years. I walked in with my husband and my daughter with the goal of potentially trading in my Jeep Grand Cherokee for a Jeep Wrangler. The entire team at the dealership were so welcoming and accommodating. We were introduced to Michael Szefc. As a fairly new salesman Michael was amazing to work with. He was extremely knowledgeable and asked all the right questions to uncover what I was looking for. His goal was to make me happy and find me exactly what I was looking for .... color and features I couldn’t live without. He spent approximately 4+ hours with me. Michael was extremely well spoken and knowledgeable. During the process/negotiations Shane provided support/mentoring to Michael. Shane was obviously a long term employee and was so well versed in all aspects of the process. He spent so much time with me, was caring and provided information that was extremely valuable. Another individual who was amazing was Steve. The negotiations took time and this team was patient and made it all happen for me. I was not prepared to purchase a vehicle but i did because of them. The team approach was impressive and validated why I returned to Marina in Webster to purchase my 3rd vehicle. I live in Greece and driving 35 minutes to my favorite dealership was important to me. They made us feel like family. I am a lifetime Marina customer. Thank you for everything!!!!
I recently purchased my 2017 Ram at the end of my lease. The vehicle was inspected but the sticker was not placed on the window. Furthermore they had no record of the inspection.Almost a month after the purchase I received an email from the DMV stating my registration was expired. Marina charged me for the registration but never processed it, nor did they place a temporary sticker on the vehicle. They also charged me for the inspection after telling me that I would have free NYS inspections as long as I own the vehicle.I will never do business with them again!
I normally dont bother with reviews but I know how hard it can be to find an honest dealership who isnt trying to sell you short. I had a great experience with this dealer. FAIR trade in price and beautiful vehicles with a great selection. I was very happy with Charlie, he will be my go to guy from here on out. He really helped me out when I didnt think trading up and staying in a comfortable price range was even possible. Thanks Charlie.
I could not have asked for a better experience at Marina Chrysler, Dodge, Jeep. Every aspect of the experience was first class. The sales team was very helpful and knowledgeable throughout the entire process.All sales representatives were extremely pleasant and patient with my concerns and addressed all scenarios while working within my budget. I was also provided with a competitive trade in offer that was well within my expectations. The salesman also spent a considerable amount of time explaining the features of my new Jeep until I felt comfortable taking it off the lot.This was certainly the type of experience everyone hopes for when entering a car dealership. The hospitality that was provided FAR exceeded any other dealership I visited. I bestow my highest recommendation to Marina Chrysler, Dodge, Jeep for all your vehicle needs. I will certainly use Marina in the future, and so should you.
Had a deal done in 45 minutes. Excellent Salesman named Carlos, no BS. He took care of what I needed and provided great customer service. Highly recommended!
I could not be more EXCITED about my new car purchase at Marina Dodge & Jeep! The sales team was excellent to work with and extremely nice, especially Matt. They helped me narrow down my car search to the perfect car package for me. I was thrilled at how quickly they communicated with me and how fast they delivered my brand new BEAUTIFUL Grand Cherokee! The day of delivery, they took extra care, preparing my car and even giving it a wax. Everyone from sales to finance was a pleasure to work with and so friendly! I highly recommend the Marina Dodge team for your car purchase!
Corey Ryan was our car guy! He was knowledgeable, and was quick to help us make sure this was the car for us! Made sure everything was all ready for us and it only took 15 minutes to do our paperwork. Love a person who values my time and business! Great job Corey!
Corey was one of the best salesmen Ive ever dealt with. Listened and understood my needs and wants and delivered exactly what I asked for. They also offered my $7000 more for my trade in than a competitor.Great people. Great customer service. Great deals. Fair and honest. I highly recommend Marina!!!
Amazing customer service and knowledge of the vehicle. John helped me pick the best car and lease agreement for my terms, and continues to assist me throughout my lease. I will be referring Marina to friends and family!
I cannot say enough great things about this dealership! From the moment I have purchased my vehicle to two years later, I have had a great experience. When something does go wrong, they take the hassle out of everything and go above and beyond my expectations to be sure that it is handled even if it wasnt a mistake of their own. Thank you John! I will definitely be purchasing my next vehicle from them along with referring everyone I know!
Shane Pitts the floor manager is the best!!!! I brought my first car from Marina, it was a 2016 Jeep Patriot, Shane is the one who sat down with me. He made me feel very comfortable, not pressured and made sure I understood what was going on. I reccomend everyone I know to go see him if they need a car.
I really liked how they are doing so well adjusting to covid-19, everyone has masks and plastic shields at everyones desks. They made the leasing process very easy and my salesman Carlos was great! I recommend Marina.
Scammer dealer. Never go to this dealer. If you go, you will be scammed.
Shane Witt is amazing! We had a very tight budget with 2 vehicles to trade in and he made our dreams come true. Fantastic experience. Highly recommend. Great team of people in every department. Very friendly, knowledgeable but not pushy at all. Drove off with 2 brand new vehicles within our budget. Thank you so very much!!
Corey did a great job matching my price zone with Marinas available stock. He honestly discussed my options with buying or leasing, as well as, the different car features. Unlike most interactions with a car dealer, I truly felt like I left with a good deal
Absolutely no pressure to buy. Very transparent throughout the process.Cory Ryan was excellent. Explained every detail of the transaction. Explained every option on the car. I went to several dealerships and Marina was the #1 choice.
I have to applaud this company. I purchased a vehicle from them in November, 2018. Came with no warranty because of the mileage but I took a chance based on the saleswoman, a neighbor and friend, as well as the reputation of the company. I began having issues with the back brakes. I called them on friday, today I drive out of there with the problem completely resolved, at no cost to me.I will highly recommend this company to friends and family. The ethics of this company stand far and above any other car dealership I have dealt with!! Thank you Vito, Paul and Lucas for a job well done
As soon as I walked into the showroom I was greeted and a gentleman named Scott, was on a phone call but said he would be able to help me shortly. When he was done with his phone call he introduced himself and his name. I was prepared with what I wanted to look at . The vechiel was at the other showroom down the street. We took it for a test drive and I really liked the car. Scott worked diligently to make sure that I would be able to get the car I wanted. Everything worked out and I got the car I came in for. Scott was great and any questions I had he was able answer. I would recommend for anyone who was looking for a vechiel go to Marina and ask for Scott. I was and still am very pleased with my choice of where to buy my car and request to see Scott as their salesperson.
The whole process of purchasing and driving off the lot with a new vehicle was impeccable. Thank you to the guys over at Marina Dodge especially Juan for making it so easy.
Very helpful. They had the Jeep Gladiator that I wanted at the price I wanted. Juan helped me through the entire process. Even though it was almost a 2 hour drive from where I live, I would go there again. I had a great experience and I highly recommend them.
Chase was awesome! Tony, one of the owners came over and talked with me about friends and family and made me feel right at home....no pressure just working hard to make sure I received the best possible deal available. ONLY AT MARINA
What could I say? I knew what a wanted and needed for my next vehicle. After searching and having other dealers tell me they would not do it, Shane did. Shane worked his magic as the Thumbs Up 👍🏽Guy I was in and out with my new lease for what I could afford with in an hour. He was even able to put my in something better!! Thank you so much, your dedication to customers and their needs are amazing!!
So I want to start by saying I really usually dislike buying a car. I hate the back and forth and the misleading ads.When I contacted Marina Dodge regarding a Jeep Grand Cherokee, I couldn’t have been luckier to have been put in the hands of Brenden Dell. He is the only person that I’ve talked to in my search that really took the time to understand what I wanted and needed from the car, not just worried about pushing something on me. I was transparent in my needs of the transaction and that I didn’t want to go back and forth a million times. I wanted this to really be honest and easy. Well he said he would, and of course I was skeptical, but I could not have been more pleased with how smooth the process was! He did everything in his power to get me what I wanted and he delivered that and more! He was attentive, friendly and honest through the whole process. I am in love with the vehicle I got, as through my search I was feeling like I was going to have to compromise before we met. Brenden got us into a Jeep that I love and look forward to enjoying with my family!!I also have to mention the Finace Manager, Warren. He was super friendly, thorough and just an all around nice guy!!! I am appreciative of the work he put in to get us in this car and I could not recommend them more!!!!!! Thank you so much!!!
Where to start with my experience at Marina Dodge... Everything started off pretty well - our salesman was brand new (started 4 weeks prior), so he was a little green, but very motivated, friendly, and eager to help. On the first night, I was told by the salesman and the used car manager that the dealership would write me a check to pay off my final two lease payments. We signed a deal that first night (on a handwritten line, no actual contract or agreement) and put a down payment on the car - no major complaints. The next day, I called the used car manager with some questions regarding how much I need to finance (because I wasnt given a purchase agreement), left a voicemail and never got a call back.The next week, apparently the car is ready to be picked up, but I still dont know how much I have to finance. Call the salesman and he tells me he cant tell me a final price until I meet with the finance director. But Im not financing through the dealership... Few text messages later, I finally get a number that included taxes, title, and other fees. Apply for the loan through my bank, bank gets back to me that the purchase agreement the dealership sent over was $2K higher than the number I was told by the salesman. What happened? Someone accidentally added in a warranty that I did not approve or agree to. Get back on the phone with the salesman and says the first number he gave me did not include taxes, title, and other fees. Now thats interesting. Few heated minutes later, all of a sudden theres an error and he realized the warranty was added on. Get that taken off. New purchase agreement is sent to me to review before it goes to the bank. Why is the final vehicle price still $490 higher than the retail price of the car? Because instead of giving me a check for my final two lease payments like I was told and paying off your loan like they advertise, theyre going to roll those last two payments into the financing amount. So theyre not actually doing anything for you and now youre paying interest on those payments. FYI used car manager still hasnt called me back at this point.Now we have to go to the dealership to sit down with the used car manager and the salesman in person and try to get this straightened out. The used car manager is one of the most unprofessional people I have ever worked with. Very rude and seriously lacks customer service skills. Kept aggressively pointing to the paper I signed on the first night and instead of calmly explaining why there was confusion just kept saying but you signed, this is your signature, you signed this. Yeah bud, I know my signature, but the lease payoff was not explained correctly and was purposefully misleading. On top of that, he added, why would we do that referring to paying off my lease. Um maybe because thats what you told me what you were going to do and also what the entire dealership advertises.After feeling so frustrated at this point and almost pulling the deal, I finally go to pick up the car. Im told to be there at 4:30 to meet with the finance director to sign the final papers and after waiting 50 minutes for the guy we finally sit down to sign everything. Wouldnt you think they would have everything printed off and ready to go before you arrive? Apparently, thats not how they do business. Oh, and they only put a half tank of gas in used cars before you go home? Cool.Despite all of the frustration and issues, the salesman has a lot of potential and could really thrive at a different dealership.But never, ever will I refer anyone to do business at Marina Dodge.
Traded in my extremely well used Trailblazer on a 15 Compass. Sale went well, just finished my free oil change and a minor issue. The service was done at the prescribed time and completed in less than 1/2 hour. I also visited the parts department and was very impressed with the knowledge and time they took to answer trivial questions. I am very pleased with the entire experience.
The salesman Carlos was great a humble, intelligent representative for your company. I would not hesitate recommending Carlos to anyone interested in getting a vehicle. Thank you!
Terry Smith was our salesman and he was fantastic. Very helpful, friendly and worked quickly. Got us the deal we needed and the car we wanted. Very happy with him and the rest of the team.
Shane Pitts has got to be the best salesman ever!!! I have never felt so comfortable making a big purchase in my life. He was so personable and I would recommend anyone to him. THUMBS UP MY DUDE
The car buying process is stressful and time consuming by itself. It helps we you have the opportunity to work with great people who are working for you. When I came into Marina I already knew what kind of car I wanted, there were some issues on my part, but they worked around them. They got me in the car that I wanted. I worked withTerry, who was an was an excellent and informative sales person. He listened to me and didn’t try to force me into something I didn’t want. I’m happy with my purchase and I will most certainly go back to Marina to see Terry for my next car.
I had an amazing hassle free experience with Eric Whitlatch. He sold me my Jeep and made it the easiest most comfortable experience I have ever had buying a car because it can be stressful! Highly recommend Marina and Eric! Thank you so much!
I didn’t know what to expect when I walked into Marina that day, but I knew who to ask for and what I wanted and in the end I knew I made the right choice. Shane Pitts, the “thumbs up” guy... he really did his magic and got me an awesome ride for a reasonable price. The experience was all around pretty stress free, Shane got me a deal I couldn’t refuse, he made me feel like he wasn’t going to let me walk away and that makes any customer feel important. We all like to feel important! Hats off to Shane and his peeps at Marina from one happy camper!! Thank you!
Our salesman Corey Ryan was phenomenal from the moment we first walked in to the delivery of our truck. We drove an hour and a half to Marina dealership and couldn’t be happier with our new purchase. We will definitely be back for future purchases, everyone was an absolute pleasure to deal with.
I had a great experience with Marina dealership in Webster. They took my basically worthless Grand Am as a trade in towards a down payment when no one else would.Charlie, the salesman that helped me, was super patient with my numerous questions and was extremely knowledgable. He explained the advantages of the Jeep I ultimately purchased from the initial price, the fact that they hold their value as they age when properly maintained and the saving on my car insurance by purchasing one of the safest cars on the market. He even went as far as to work with me and my mediocre credit to get me a payment I could afford at a fair interest rate. I would send anyone to see Charlie if theyre looking for a car anywhere in the Upstate and Western New York region.
This was one of the best places I have bought a car from. Rob was my sales guy and he was great. I recommend you go see Rob if your in the market for a car. Simple and quick process from start to finish. Thank you I lovey jeep.
Marina provides the best customer service that Ive experienced at a dealership. Since the day I purchased my vehicle, the customer service has been informative, personable, and timely. The level of service provided at each maintenance appointment continues to exceed my expectations.In addition, Marinas technology in the service department details with accuracy all maintenance to be completed for my vehicle when I check-in. Once checked in, I receive a PDF report via email that further details suggested maintenance to be completed at each mileage checkpoint. After maintenance is completed, I receive the same summary as a print out including the work completed during my appointment. This allows me to plan ahead for maintenance required while ensuring my vehicle is in the best shape possible.If youre in the market for a vehicle, I highly recommend Marina. Not only will you have a great buying experience, but you will receive high quality customer service for the lifetime of your vehicle. Thank you, Marina!
Ive purchased vehicles from Charlie James on two separate occasions. The experience was amazing. Ive been in for service a few times since and its been a great experience. There was a small problem with one of the services done and they made it right quickly and effectively. Charlie and the crew at Marina Dodge are great.
Marina Dodge almost killed my friend. After refusing to service his truck for months, they finally took it in and gave him a rental car with bald tires. Tires that failed inspection. In November. He kept telling me that the car was a death trap until one day (surprise!) he got into a major accident. Now Marina wants to charge him for the repair. Seriously? Theyre supremely lucky that the DA isnt knocking on their door.I know this didnt happen to me personally, but thats kind of the point. My review speaks to their reputation. I wouldnt normally write a review like this, but Im happy to make an exception for gross negligence potentially resulting in death.
My experience at Marina was made exceptional by the awesome customer service provided by Warren Meeks. His focus on getting me the vehicle I wanted combined with his attention to detail made me extremely comfortable with this car buying experience. As long as Warren is associated with Marina they will always have me as a customer!!!
Shane Pitts will be our go to guy going forward! His laid back approach made us feel comfortable and not pressured. I can’t believe how easy he and the team at Marina made the car buying experience. The absolute best experience I could have asked for. Two thumbs up!
Buying a new car from Marina was complete joy! I felt very welcomed from the moment I stepped into the dealership right up to the very moment I drove my new car off the lot. They made sure to listen to what I wanted in a car and they delivered exactly what I wanted. This is my second time buying from Marina and it is always an easy process. Thank you to John jr.. Jim Amd John Sr. For making the buying experience easy and no hassle.
I had the awesome pleasure of working with Terry Smith. He did an awesome job listening to my needs and paying attention to exactly what I was looking for! Let me tell you he DELIVERED! I am throughly satisfied! I am leaving today with a brand new car that exceeded all my expectations. All was done in a timely professional manner. I highly recommend you take the time to check Marina out! #carpro
Recently purchased a vehicle from this dealership. Skye was the name of the salesman that I worked with. He was patient, very kind and knowledgeable about the product and did his best to make sure that I ended up with the vehicle that suited my lifestyle. Skye continues to be my go to person as I become more familiar with my new Jeep. He stated that if I had any questions to contact him, which I have. He is dedicated, but not pushy. Due to the positive experience with Skye, another member of my family will be seeking him out at this dealership in the very near future for their vehicle.
The Best car buying experience that Ive ever had. Thanks Ms. Gwen for the referral & Shane Pitts you rock!!!! Thank you for making it easy & fast!5 monrhs later, I call to schedule an oil change the service dept guy who answered the phone was not helpful at all and must have been having a bad day. I arrive today and the lady at the service desk again wasnt pleasant and I felt I was bothering her. Im not sure if she thought I was a regular and knew my way around, I feel everyone should be treated with the up most respect since we chose Marina for a vehicle. I could have stayed with Bob Johnson, great customer service for years. I still absolutely love my vehicle and Shane Pitts was excellent but the service department needs a course or two on customer service.
Marina Chrysler Jeep, and specifically Alex Cavallaro made my experience of purchasing a new vehicle a truly wonderful one. I had just gone in that day to get some more information and see if I could afford the type of vehicle that I wanted, and knew exactly the type of vehicle that I had in mind. Not only did Alex make me feel welcomed, but he really made me feel like I was just not another sale. He treated me with kindness and respect, he has a great sense of humor and he took the time to actually get to know me, and I left there feeling like I had made a new friend. I feel comfortable enough with him that I could just pick up the phone and he can answer any questions that I have. Best of all, I left that day in the truck of my DREAMS with an affordable payment. The rest of the staff also at Marina were kind, and Alex was just as happy as I was to see me driving my new truck off the lot. Thank you, to Alex Cavallaro and Marina Dodge Chrysler Jeep for a wonderful experience all around!!! Ask for Alex, you will NOT be disappointed!
I had a great experience buying a used Jeep Patriot from Charlie James. He was patient and let me drive the car four different times. He answered all my questions. No high pressure sales. Finished the financing with John Jr. he was also great to work with. Ill be back for my next car!
The Marina team offered great, quality service and was able to put me in a new JEEP while avoiding any headaches!! I felt like I was given honest feedback I love that they support our military as well .
WOW what a great experience I had purchasing my new Jeep Grand Cherokee from Marina Dodge in Webster NY. Brenden Dell made the purchase very smooth from beginning to end. He took the time, on a Sunday afternoon during Memorial Day weekend right around closing time, to show me old and new Jeeps. Brenden even went on the test drive with me and answered my many questions along the way. Brenden made sure I purchased the Jeep that I loved, and assure everything I wanted and needed were available in the Jeep that I purchased. Brenden was very professional and honest throughout the process. His knowledge and expertise was far superior to that of salesmen I had encountered at other local Jeep dealers. I would recommend anyone looking to purchase a new vehicle to go to Marina Dodge, Brenden Dell will certainly take care of you.
Great experience purchasing my vehicle with Marina Dodge. The sales team was excellent to work with - John Jr. was not too pushy and extremely knowledgeable - really wants what is best for the customer. The service team is excellent too - a full service dealership that I would highly recommend - thank you Marina Team!
I found Marina Chrysler Dodge Jeep through CarGurus, the car I was interested in was showing great deal and I did a little bit of research myself and found that to be true. I contacted Scott Tam to inquire about a Jeep, we went back and forth for 2 weeks I believe. He has gone above and beyond, and his fast responses sold me! Thank you very much for my new ride!! Couldnt be any more happier!!
We chose a used car and got there to purchase, they were unwilling to come down in price as the car had 3 accidents. Used high pressure sales to get us to buy. Very disappointed in the experience. I realize they have to make money too, but to take advantage and pressure you into buying by holding your deposit and your card. The car was beautiful on the outside, but after 3 accidents. They would not reduce the price, they wanted me to pay the full price no matter what. Had an internet add that said for that car 0 down $222 a month, that was ONLY if you took 8 years to pay off a USED car. Beware of the fine print that was not there in the add!! You have to actually ask the dealer to explain how they come up with that price. That was to get us in the door. :(
Reached out several times for a receipt for the plates they turned in for me so I can give it to my insurance. They turned it in two weeks later and I am being charged for a car I don’t even own anymore in addition to my new car. I was told I couldn’t use my old plates if I wanted the car. I was told the DMV would mail it to me, and now I’m being told the dealership has to mail it to me. Very unprofessional and untimely responsiveness, sometimes no response at all. Still waiting.
Had a great experience at Marina Dodge today. I was greeted and helped immediately as I walked in the door, and left with a brand new lease at a great price. Johnny Gabriele and salesman David McCarthy worked with me to get the car that I have always dreamed of having. They are the best here!!! Highly recommend going here before you go anywhere else!!!
Shady practices and I do not recommend their service department. I live in Florida now and I have to pay for something they claimed they had done. Still waiting on my call back from three months ago.
Brenden Dell was extremely helpful in the purchase of my new Jeep. He has unbelievable knowledge of the Jeep, and got me exactly what I went in looking for. He took his time, was friendly and made the purchase very easy. The service I received from Brenden was by far the best I’ve ever received at any dealership.
Highly recommend this dealership! we were in need of a new vehicle ASAP as our vehicle was a total loss after an accident. Running your own business, working full time and maintaining a family are stressful enough without having to worry about getting around. Skye and Brenden made our experience there stress free, got us in a new ride and on our way. Thanks guys!!
Total reviews rating 4.4
199 Reviews for Marina Chrysler Dodge Jeep Ram 2023:
Review №1
2021-08-02I want to thank Mr. Juan Gonzalez at Marina for hooking me up with this Jeep Rene! He made my entire experience from start to finish hands down the best dealership experience I have ever had. He went above and beyond. Knowledgeable, efficient, professional, and down to earth. I highly recommend Marina and make sure you work with Juan! Thanks again I am loving my new set of wheels.
Review №2
2022-07-08I’m so happy I purchased this Jeep. Nick Inzinna made my purchase easy. I only waited two weeks for the Jeep to come in .Nick went above and beyond my expectations. He gave my his cell number to reach out w questions. He even answered when He was working from home when his child was sick. I was quite impressed that such a young man took time when ever needed. I would text him and He was always responsive. I felt like He was a family member. I would drop Nick Inzinnas every time someone if interested in purchasing a car. Thank you Nick, it’s was a pleasure to meet you! ✌🏻
Review №3
2022-01-26We went to Marina Dodge just to look at a Challenger. We reached out to Shane, a salesman from the past, and were greeted with great enthusiasm. We called ahead and he set up a time for us to come down to look at the car. When we went down he had 2 Challenger’s cleaned up and warmed up. We test drove and decided to purchase one. The process with Shane was great and stress free. He listened to what our needs were and followed through. We met Chris (GM) who also was very good to deal with. They took the time to make sure we were satisfied and understood the complete process. We agreed upon a price and closed the deal. Chris then asked how happy we were with our Grand Cherokee which we stated to him we were not. He immediately started looking into options and searching for a new Cherokee for us. To my surprise he put a package together that not only lowered my payments but received cash back. We ended up making a deal on 2 cars which I never in a million years would of imagined. All paperwork went through Cory (finance) which was also a great help and mad us feel comfortable with the 2 deals. Overall our current experience with Marina was great and we had a good group of people taking care of us. Thanks to the help and experience. Andy
Review №4
2022-03-22If you are looking for a new car you need to go to Marina Chrysler Dodge Jeep! Mike, Chris and Corey were amazing and such a big help! Everyone was professional and informative. Mike helped guide me and made me feel confident in my decision. Overall it was an excellent buying experience. Thank you Mike for helping me find my dream car!
Review №5
2022-02-26Thank you Nicholas!!! I am overly satisfied with my transaction with you!! He went above and beyond so that I was able to get my car. Absolutely love it. Even when I thought I couldn’t get the car due to issues with the bank he made it happen. Super patient with us and was not at all pushy. Ask for Nicholas when you guys go to purchase your next car 👏🏼
Review №6
2022-05-28If you are looking for a honest professional and a great customer service,who listen and looks for the things that you need and also works with what is best for your budget. Russ is your guy! Thank you Russ for helping us to make our family dreams happen. We purchase our second car today with him again and he even also agreed to help with the surprise for our daughter with a bow in the car, it was magical for her,thank you for doing that. We recomend him 100%
Review №7
2022-02-04Nick was super helpful and knowledgeable. He took his time and I never felt rushed or overwhelmed with the process. I LOVE my new truck. Highly recommend working with nick when purchasing your next vehicle!!!
Review №8
2022-02-10I just got a used 2017 Nissan Sentra from Marina and it couldnt have gone any more smoothly for me. My sales person was Nick Inzinna and he made the process so easy, especially since it was my first time ever getting a car from a dealership. He answered all of my questions and even outside of the dealership, he was reachable by e-mail and text which was super helpful. I cant thank him enough for the friendly and amazing customer service he displayed! I highly recommend Marina to anyone whos looking to buy a new or used car.
Review №9
2022-05-20My boyfriend and I started dealing with Louis in sales on Tuesday of this past week and were interested in a 2017 Ram that was on the website listed for sale was told it couldnt even be test driven because it hadnt been thru service yet.. basically wasnt safe to test drive and couldnt be sold .. lots of back and forth truck would be ready to test drive on Monday get informed today the truck is sold.. not a single apology or what can we do to make this right??!!Instead his salesman told him to bad you didnt put a deposit on it... I bought from West Herr last year. Great experience well be buying from them again next week
Review №10
2022-04-27Nick was very helpful and really went above and beyond for my husband and I. So much so that we ended up purchasing two cars! He didnt pressure us and made it very easy to purchase our vehicles. I LOVE my new car.!! Thank you so much Nick!!