Marshalls in New York
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New York, New York County, New York, US
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Site: https://www.marshalls.com/
- Monday:9AM–9:30PM
- Tuesday:9AM–9:30PM
- Wednesday:9AM–9:30PM
- Thursday:9AM–9:30PM
- Friday:9AM–9:30PM
- Saturday:9AM–9:30PM
- Sunday:10AM–8PM
Marshalls in other cities:
Let me get started it’s never no staff on the floor because they’re too busy focused on trying to force you to get Credit cards I feel so bad for the staff that’s not in management because they were treated horribly I witnessed several times the management talking to them extremely passive aggressive. All the supervisors and managers are extremely unprofessional with their staff and extremely rude …. This place has gotten bad over the years when the old manager was there she was always so nice to me I used to shop there for years with my kids she will always greet me her staff was always nice now I don’t recognize nobody that work there and the quality of the store has went all the way down it looks horrible on the floor… please bring anna back and all her former staff members that used to work there I would not recommend nobody to work here and I would not recommend nobody to shop here if you want to shop at a good Marshalls go to the Tribeca location
Huge and clean store located in the small mall 0,8 miles from Madison Square Garden... it has many things you can choose from and I was impressed that even the taxes in New York are a little high they have good prices and very good deals... we walked in every corridor of this store and things there are in good shape and the staff is extremely pleasant and polite... overall it was a good experience...
Disinfectant wipes were available for carts.Team members I asked for help, were willing to do so with a smile.Cashier was AMAZING Senegalese lady, absolutely friendly and gave great customer care.I went for undergarments and came out with socks, facial masks, foot masks and other beauty items and games. Products and pricing and always unmatched! I do NOT travel to shop anymore but if I step into a Marshalls...I HAVE to leave with things.
Great location with a lot of space. Very good selection of footwearwear, clothes, make-up, perfumes, mens beauty products, beauty products in general. Also furniture, pillows, candles, gourmet food products, towels, toys. They have gifts for any ocassion. The also have a section for cleaning products and pets. One of my favorite stores to get all what I need in just on stop.
A midrange selection of items compared to the other Marshalls Ive seen. Large single-floor open space, very busy but enough registers to keep the line moving. Associates were kind and helpful. Sizes were mixed up and everything out of place, but Ive come to expect that at Marshalls. Prices are excellent. The TJ Max directly on top is convenient because they sell similar items.
An absolute mess. There is consistently more products blocking the aisles than there is on the racks and shelves. Most employees seem either unhappy or overwhelmed. Perhaps that explains the long and painfully slow cashier queues.That said, it is a great place for eclectic finds and like a moth to light, I subject myself to a visit every couple of months.
Best Marshall ever. just come and see by yourself. it is a must to visit when you come to New York City. Thank you so much to the manager Ms. Myrian as well as to Ms Rodriguez for holding my shopping cart full of merchandise while a head back home to get my credit card which I had left. They both were very helpful so thank you. And dont forget that it is a huge and well stocked store where you cant beat the price.
I arrived at the store to buy a few candles.... the store was crowded... But it didnt get bad until it was time to check out.... The line was extremely long and they barely had cashiers to handle the transactions.... only 3 registers was open and the line was almost to the back of the store.... the second issue was Marshalls rep working the floor constantly screaming out loud for people to sign up for their store credit card.... And when you tell the representative no, you have to get nasty about it for them to understand that you dont want to sign up for their store credit card
Everything you would expect from a Marshalls! Good deals and great selection of clothing and home good options. One thing to note is that there is an even more extensive TJ Maxx that has an even bigger selection located just two floors above this Marshalls, so if youre only going to one or the other, Id suggest going to TJ Maxx!
This particular location was something else. From the moment I walked in, I was followed around by the staff in the bed & bath department while shopping for soaps and body wash. They proceeded to follow me and circle me as I went to purchase bedding and towels near the back entrance. I felt weird and uncomfortable but I decided to not let it deter my shopping experience. To add insult to injury, one of the women asked was I purchasing a bed throw as I checking out with the young lady Megan. Then, another associate came and asked to take my cart and did to no one else at the checkout. Megan, my cashier, felt just as uncomfortable as I did and gave my the number for customer service. Let me say this to anyone who is black: THIS LOCATION IS GOING TO RACIALLY PROFILE BLACK PEOPLE ESPECIALLY BLACK MEN. BE CAREFUL.
I love Marshalls...this one is huge. I struggled a little with its size and department adjacencies. I am spoiled with the suburban Marshalls locations. I must say, the selections were extraordinary. Maybe I was not in the mood to shop that day...i give Marshalls high marks for covid protection methods in the store...issue is for all shoppers to follow the simple rules. Doesnt take much to do so. I gave 4 stars only because I wad a little frustrated shopping at this location. MARSHALLS and its parent company TJX get a 10 from me !!!
As with any Marshalls its really hit or miss. One day youll find something you love, another day youll come up dry. Prices are always fantastic so never hesitate to make a purchase. Its always fun to browse and the Chelsea location is convenient to lots of other stores so no matter what its worth a trip.
Stores always look like the employees just placed items on racks or shelves to keep them off the floors and in no specific order. I cannot find anything fast so I have to wander the aisles until I make a great find. Not my idea of great shopping but sometimes you find a treasure.
This Marshalls is one of my favorite Marshalls. For me my experience at this store is pretty excellent. Its a very clean and organize environment for shopping. Love how everything is displayed in this Marshalls you can tell that the employees are working extremely hard to keep this Marshalls clean and organize. The power of teamwork. The underwear section this needs a lot of work but is doing okay it needs to be more versatile......The clothing section needs to be more versatile for women of all ages and size. The styles of the clothing , shoes, handbags, and accessories. Needs to keep of up with the changing trends for everyone woman to enjoy regardless of age and body types. I always find amazing clothing for women of smaller body type fast and easier to find and see. Both the plus-size clothing is not amazing or very bold an is not very versatile. There is always a very small section for plus-size womens clothing that is extremely wrong.This problem is starting to improve with time.Natural hair products is extremely important for everyone both man and woman are starting to you healthier and natural products on both their skin and hair. Its extremely hard to find natural hair and skin care products at any Marshalls. They do sell other hair and skin care products at a affordable price.From my experience the people are very nice and sometime very helpful. If your someone that love to do home improve of just needs to change up your decor. This Marshalls has a lot of amazing items in their home department. The items for kitchen storage needs to be available in larger sizes. The quality of there home department items looks and feels very good.This department is very clean and organize. They also have really beauty furniture in this department if you are on a budget this Marshalls might help you when it comes to saving money.....I had a hard time finding winter boots not just at this Marshalls but also at other Marshalls. This was very weird and disappointing experience it winter you should have a variety of winter shoes not just sneakers anothernon winter shoes. From my experiences with this Marshalls everything was pretty great....Sometimes they did not have the items I need but that was not a problem. I would just look for something else.
Very disappointed in the selections here. The markdown deals on womens clothing in Large - XL were just, well, awful. So tacky. As well, bras, any sports or exercise pants, tops. Looked for stuff for my husband...nada.Really substandard gear all around. Surprised not to see at least one or two sections with SOME appeal but I was so turned off after 20 minutes, I left. I think I gave it a chance & just advise Burlington, a few blocks up, same Avenue. At least there the quality of everything is better & theres a hit-or-miss chance to score deals. Not that crazy about THAT outlet either. All & all ~ go to Target. Unless ya really gotta be on the cheap!
Its interesting to see what is for sale with the Bargain prices.Lately I do not find much at this store. The selection isnt as interesting as other Marshalls. I dont like the way they display the merchandise. Its all over. The pillows are dusty and the clothes are on the floor. They need staff that helps and thats rare to find here.The lines are ridiculously long. I recently saw an expensive watch here and when I did research I couldnt find this on the merchandises location. Could it be name brands that arent true to the value?Shop till ya drop (Feb)
I was a little disappointed in the mens department.Looking for a dress shirt in a pack and for my surprise, all the dressing shirt are on the rack. When I ask why this change, I was told that some customers tent to open the package to see the shirt, or they dont know their size. Well I guess wouldnt be buying shirts there no time soon. I believe that their should be more personal to assist customers in they baying, and avoid the opening of merchandise.
Good place to shop for discounted designer clothing. They have a very nice selection of purses for half off from the original price. Id suggest going there early before the clothing is misplaced and is on the wrong rack. I wish the clothes was grouped by the clothing style/type/brand as opposed to by size, as right now if I need a shirt of the same size, ill have to search for it in a completely different rack. They also have a nice home decor section with plates, paintings, pillows, candle holdings and kitchen utensils. Great to check out!
Nice place. Reasonable prices (this IS New York City), and helpful staff...even if you inadvertently ask them the same thing a couple of different ways. I do, however, wish their signage was a little more populated; there are some areas which seem to be included in sections they shouldnt simply because they dont have a sign. Then again, they do have that patient staff.
I asked an employee behind the front register counter who just got off the phone to put my stuff on hold for later pick-up. She didnt want to instead she told me to go bother a cashier who have their hands full helping other customers. Some people are just lazier than others.
I have been many times here. Today the last one! I needed 2 different receipt to pay with 2 cards. The cashier was not paying attention to me because too involved in conversations with other cashiers; it ended up that I had everything in one count payed just with one card and he said ‘ if you want we can start over’ laughing on my face... no good at all!!!
Its a second rate Marshalls, without the quality of brands of the tjmaxx and Marshalls of the suburbs. Its a shame because consumers are consumers and money spent is money spent, right?Shopping here you would never know it; the staff is particularly unhelpful, everything is all about like no one bothers to put it back in its rightful place... As if nothing has a place. The bathrooms arent fit to be used, so its hard to contemplate spending a long time shopping here... Maybe needing to use the facilities. The quality of goods is horrid and the prices are ofttimes more than you would find in other places when the things are in season... Shameful. I no longer shop here. I can do better, so I spend my money in places Im treated better. Harlem Marshalls aint it!
One of the smaller and less impressive Marshalls, but the reason it gets 4 stars is that occasionally they do get some very solid cookware which Ive been quite grateful for. Also, their drawer organizers are basically half the price of the ones sold in BB&B upstairs and The Container Store across the street, and those are consistently there, so worth dropping down if youre doing a kitchen/housewares trip.
This Marshalls was surprisingly better organized than others Ive tried. I went with my family for one item but somehow spent over two hours shopping. How is that a thing? Also, who knew you can find Frye boots brand new at Marshalls ?! Had to get me a pair. We also found Stewart weizman shoes but only gods can walk in 6 inch heels without dislocating joints. Overall it was a fun experience. They have it all for all of your needs, known or otherwise. :) And for a fraction of the price.
This place is a fortune of finds if you are willing to dig a little bit. Some of my favorite sections are the gourmet foods aisle where I can find items avocado oil and maple syrup at pretty good pricing, and the beauty section where I can find my favorite mascara and eyeliner at less than $4 when they normally cost $10 or higher at retail. Again, you have to be willing to search for these items because they tend not be organized in a sensible manner. The sttore is also great for athletic clothing and I can usually find great quality leggings for $16 that normally gor for twice that in other stores. Finally, the shoe department offers excellent pricing and tends to be pretty well organized. I found a pair of Frye boots going for $69 that go for $199 elsewhere online, and Sperry waterproof duck boots for $39 that usually go for anywhere btwn $59-99 online. The store offers layaway on most items, not including shoes. If youre a coffee drinker you will find several options at good prices, such as several brands of k cups starting at $5 (for a box of 12) and that includes Starbucks. Time spent at Marshalls is never wasted.
Very very bad experienceI bought 2 kids shoesThe size was not the same in the two pairsThen I had to travel overseasSo I gave them to a friend to return them for meThey returned them with different prices I paid 39.98$They paid my friend 27.98$And till now all what I get from customer service is selly answersThey dont about there productsThey dont care about the customers
Great choice of whatever you need from clothing to accessories, shoes, perfumes, toys, homeware. Many clearance sections allow you to save big money even on well known brands as Tommy, Nike, Reebok, Champion, Under armor...even the tech cprner is well equipped with whatever you need.
Big store, with lots of product and traffic. I found, though, a set of overwhelmed employees (or they were trying to beat the store closing). But not very convenient too many product misplaced by type or size, making shopping really really difficult. I will return hoping in a better experience.
I started out at Bed Bath & Beyond and nearly had a panic attack when I saw the prices. I have to pay rent, you know! So I headed down to Marshalls and checked out the bedroom section. I needed to deck out my bed in my new apartment for not a cent over $250, max. And I have a Queen size and 6 pillows so thats a challenge. Well, Marshalls options were on point. I bought a reversible mattress pad with Sherpa for $40, and a gorgeous 9 piece bedding set for only $60 (fitted sheet, flat sheet, two plain shams, two decorated XL pillow shams, two decorative pillows, and a reversible comforter!). I then found a super soft luxe throw blanket for $20 and a plushy 2 oversized pillow set for $20. With tax it came to $150 -- $100 under budget, with more than Id expected!!! Wow. Last night, it felt like I was sleeping at a 5-Star hotel room. Thanks, Marshalls.
After spending 20 minutes trying to find the product I wanted in one piece (pretty much everything is in awful shape in this store) I waited on a line that lasted 30 minutes if not more. I was tired and miserable and I just wanted to buy the object in my hand. It wasnt until 25 minutes into the line did I notice that the item had two different price tags. One said 14.99 and the other, 7.99. While this price difference doesnt seem too big, it is for my current situation. I work a minimum wage retail job just barely making my impossible new york rent with just enough money to survive and eat. That $8.00 difference is the difference between eating lunch or being hungry. While I must point out this item is not essential to my existence, I was able to afford it at the moment only because I had received a refund from a prior purchase. my maximum expense was to be $9.00. Anyway this is all beside the point. when I reached the register after standing in line, I pointed out like a good honest human that there were two different price tags. I have been a loyal customer to this Marshalls since it took over the Filenes Basement space in 2010. It took 3 associates and a little over 7 minutes for them to decide that I would have to pay the higher price. I could easily have peeled off the higher price while waiting on line, just as the woman did in front of me at the register. I was furious. An hour of my life just wasted. My loyalty to this store has perished. I couldnt even walk into TJ Maxx upstairs known that the two are associated. The lines in this location are always absurd, however I was able to endure it. But I no longer think I want to shop at Marshalls.Thank you for reading this saga.
Customer service in the shoe department were horrible and one of the sales floor clerks was rude when we used the clerks floor seat to try on ahoes. We explained to her that there were no seats available for customers to use and and she snatched the seat from under us. RUDE!
Total reviews rating 4.3
199 Reviews for Marshalls 2023:
Review №1
2022-03-24Great store. I got everything I wanted and found even. Massive store, and super clean! I highly recommend this store. The customer service reps are so nice! The bathrooms are clean too!!
Review №2
2021-11-18You have to go down the escalator. The store is huge. Just be prepared to spend a lot of time shopping and waiting on line. No employees on sales floor to help. What you see, is what you get. Big selection of shoes for men, women and kids. Racks, and rack of clothes. Huge selection of beauty items. Holiday decorations for both Hanukkah and Christmas. They may have a lot of stuff, but sometimes they dont have the size and style you need.
Review №3
2022-06-21Awesome store Marshalls, all need you can find. Store is clean than expected with huge crowd and many customers, all thanks to the store staff for keeping the store clean and systematic.
Review №4
2022-01-20This place is incredible! 🤩 Like many great Marshalls stores 🏪, this one is no different - it has an endless collection of household items and clothing at extremely affordable prices 🏷️! Walk in and explore the vast variety inventory on display! Definitely check out their clearance section for great affordable finds! 💲 Staff is super welcoming and cashiers are extremely nice! I wish their I came here more often!
Review №5
2022-04-24When I walk in. I thought it was Marshalls but it was actually bed bath and beyond, Marshall is downstairs and tj maxx is upstairs. I thought walking into the door with the sign said Marshall would be the dept of Marshall. But it actually by level. Got a bit confused. Store was clean, cashier was nice.
Review №6
2022-06-12This is a great store with great prices in a GREAT location. The lines are extremely long, but it moves very quickly. There are few docking stations where you can charge your mobile phone. The mens shoe department is seriously lacking. This takes it down from 4 to 3 stars for me.
Review №7
2022-04-01Great location and love how clean it always is. The staff are usually great except some of the fitting room crew kinda act like they dont got time to help you, when they are just standing there hanging go backs and handing out fittingroom numbers. The bags and beauty aisles are always organized well. Love the plethora of assorted snacks by the line entrance also.
Review №8
2022-07-01The place was okay for the most part. A littlw crowded, and some of the items were all over the place. The building had a weird smell that me and my friend noticed going in as well which wasnt very welcoming. The store couldve been a little cleaner as well. Regardless of that, my friend and I did find some good products to leave with, and most of the staff were friendly and helpful.
Review №9
2022-04-24I love thus particular store when looking for unique tops.The kids section has cute stuff especially for babies.If youre looking for baby shower gift you can find great things here such as Mellisa and Doug wooden puzzles . Additionally,you can find great household things here,such as beautiful ceramic bowl and plates from Portugal and baking dishes.In the womens section beautiful leather bags.Great soap selection everything color cordinated.PEOPLE ITS WORTH THE TRIP.ALSO BUY A 99CENT REUSABLE BAG VERY CUTE PATTERNS TO PUT YOU STUFF LOL.HAPPY SHOPPING.
Review №10
2022-06-17The best place to buy cheap quality products in NY.