Mattress Express New Hartford in New Hartford
Location on the map
New Hartford, Oneida County, New York, US
Other Mattress store Nearby:
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4.6 ·(32)from this place 5 mi
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4.8 ·(163)from this place 6 mi
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I recently purchased a new mattress from Mattress Express. I was immediately greeted with a warm smile from Faruk. He was helpful and attentive. He answered all of our questions and guided us expertly through the process of purchasing a new mattress. I highly recommend this store and I highly recommend and appreciate Faruk. Thank you for everything including a good night sleep
Havent mattress shopped in about 20 years, and I was a little nervous about such a big decision - but I had a great experience at the New Hartford store with Faruk! He has a no-pressure style, and was very patient as I flopped back & forth a zillion times between the 2 mattresses I liked. He was very knowledgeable, not only about mattresses, but about sleep hygiene in general (as I had mentioned insomnia). He made a good point about not getting into bed too early before youre actually tired... He said - you wouldnt sit at the dinner table and wait until youre hungry. Very true. Seems like a good practice to train your body to know that when you get into bed - its time to sleep (not watch TV or read or scroll through FB). He also laughed at my dumb jokes. Points! Looking forward to my purple mattress being delivered in a few days. I love that I have 100 day, risk-free trial (if you want that deal - you have to buy the purple mattress protector too. I would have bought a mattress protector anyway - so no problem!). Thanks, Faruk! :)
Faruk was excellent to work with! He was knowledgeable, listened to what we needed, and most importantly gave us time and space to make the right mattress decision for us! His laid back approach not only made us feel comfortable but also confident in the decision we made. He went way out of his way to accommodate our delivery and we really appreciate it! We love our new mattress and adjustable base! I wish we visited this store sooner! Forget about the bigger stores. Just go here. You will be thrilled!
Super friendly, smiling, and no pressure from the time we entered the store until we left. Ive been putting off buying new mattresses for our guest rooms for years. Faruk made the experience so easy. He was knowledgeable and patient. I cant imagine any place else giving us better service. He is a definite asset to the Mattress Express company.
My recent visit was great! I was pleasantly surprised with my purchase experience. The store manager, Faruk, answered my numerous questions with patience and a friendly demeanor. He is very knowledgeable and accommodating, made sure I was satisfied with my purchase and thoroughly explained everything. I highly recommend Mattress Express in New Hartford for adjustable beds. This is the 2nd purchase I have made with this store, needed to upgrade to a king sized flex head bed. Can’t wait to receive my new bed!
Faruk, the New Hartford Store Manager was a pleasure to work with and very accommodating. He was knowledgeable and patient and explained options to us and answered questions we had. He did not pressure us to buy and gave us time so we could make a decision. Overall a great experience. If you are looking to purchase a mattress go see Faruk, you wont be disappointed!
Faruk and nick were GREAT! they both were very knowledgeable about all the mattress and products they had. faruk didn’t try to push any specific mattress but rather asked about my specific wants/needs and gave me all the information on them and had me try everything out more than once to make sure i would be happy with my purchase! he was very patient and great to work with, i am very happy with my purchase and can’t wait to sleep on my bed!
I’m not the type of person who likes to shop around before I buy something, which is very unfortunate for me because I’m very picky when it comes to most things, mattress especially. Dreading going mattress shopping, I reluctantly headed out with my wife and we first stopped at Metro Mattress. The salesman showed us the most expensive bed first for $12,000. Didn’t even ask us anything initially. Just boom, right to what would most likely give him the most commission I would assume. After trying a handful of uncomfortable beds, we left, and headed to Mattress Express, where we were greeted with a smile by Faruk, the store manager. He asked us what we were looking for, what we’ve seen, and what we were looking to spend, and brought us immediately to the most perfect mattress in our price range. It turned out to be the one that we purchased, too. All the while, we made great conversation and were able to make our purchase. Keep in mind I usually dread this process, but Faruk just made it so easy for us with his knowledge and customer service. Such a seamless mattress buying experience! I would definitely recommend this store to those seeking a new bed.
Faruk and the team are awesome!! Had to buy 8 new mattresses for our seasonal rental in old forge. They delivered them and took the old ones no problem. We have had rave reviews from renters about our beds since we upgraded. I also sent my parents here and they had a similar experience. Great customer service. Great prices.
I just bought an adjustable bed withthe adjustable base. The salesman Fauruk, was so helpful and knowledgeable, that we ended up buying 2. No pressure from Fauruk either. His personality was beyond great!! Excellent salesman, and I would highly recommend him and mattress express!
My husband and I just moved into a new home and one of our first purchases that we wanted to make was a new bed for ourselves and upgrade our 3 year old into a big boy bed. We went in and worked with Faruk who helped us easily select a great full size bed for our son and then assessed our needs for our own bed. We determined that both my husband and I enjoy the same level of firmness and selected a bed that felt perfect for us with the adjustable base (god I wish I had that base when I was pregnant!!!). We then tried out pillows specifically for side sleepers and at that point I was so comfortable I could have taken a nap right at the store!! The service was excellent, the delivery and setup was quick and painless and 2 weeks into the new beds/pillows we are all sleeping better than ever!! Thanks Faruk!!
My husband and I have been talking about a bed purchase for quite some time. A few weeks ago, we went in look for something specific... or so we thought we did. We we made it to Mattress Express, and Faruk Lidan not only showed us what we wanted, but also showed us options in our price point. We didnt buy that day, we wanted to shop our options. But after a few weeks we went back. He remembered us and what we were looking for. Faruk wanted us to walk out happy. On the day we ordered, he said it may be a few weeks. But Faruk went out of his way and we had the bed set up and delivered within the week. We couldnt be happier with the excellent customer service.
My husband and I recently purchased an adjustable bed. Carl Neff, our sales person was awesome. He listened to our questions and helped us to make our choice, without being pushy.2 days later we had our bed delivered and set up. That night, I had the best sleep Ive had in years.Thank you Carl!!!
It was a great experience working with Faruk Lidan. Very knowledgeable, patience, and answered all my questions and more.We ended up buying 2 adjustments beds because of the great service we received. I will recommend it to all my friends. Can’t wait to sleep in my new bed
The manager of the New Hartford district store was excellent. He made sure we left with an affordable and wonderful bed. And even offered to bring the mattress to us personally if no delivery was available. Even after 2 years from an issue with our previous mattress he still honored a discount. 10/5 will shop again.
We stopped in tonight on a quest for a new bed. Not really knowing what we wanted or needed Nick was able to answer all of our questions and help us pick the perfect bed for us. Absolutely would recommend going there for your next bed. Very friendly and knowledgeable.
A mattress store is kinda like the dentist... you dont go unless you have too! That was me but fortunately I had a great experience. Low pressure, good information, excellent financing.. Faruk took care of my sleep issue and made it easy. I would highly recommend Mattress Express to anyone
This store has some amazing affordable mattresses and presented me with 3 month interest free financing when I was trying to work a purchase into my budget. The beds are super comfy and the payments fit into the budget. I highly recommend this store if you’re looking for a good deal and knowledgeable sales rep!
We had a very pleasant experience at Mattress Express in New Hartford this morning. The store manager, Faruk, was very enthusiastic and knowledgeable. He was also very COVID-conscious: utilizing a mask and hand sanitizer, using disinfectant spray and protective coverings on the beds, etc. This was very important to us! Thank you, Faruk, for a very pleasant bed buying experience. Looking forward to many restful nights in our new bed!
My wife and I went in looking for a new mattress and Faruk was more than helpful. He answer all are question. He had showed us a few options and didnt pressure us what so ever. He took him time. It was a very good experience with him. He made it very easy for us. He knew what he was talking about and helped us for over a hour to pick out the right bed for us. My wife and I couldnt be happier with the out come. And cant thank him enough. Faruk use all the safety precautions needed with covid going around made it feel safe. Just want to say thank you very much for helping us out and making are experience one of a kind. I definitely would recommend anyone wanting to buy a new mattress I highly recommend going to see Faruk at mattress Express. Thank you Chris and meghen.
We recently purchased a mattress for our son’s bed. Faruk was knowledgeable, professional and very pleasant to deal with. When we got the mattress home and unpackaged it we found there was a defect with it. We contacted him, and he immediately ordered us a new one. He followed up every few days to make sure that we received a replacement and were satisfied. The mattress ended up being just what my son wanted and the customer service was exceptional. Would do business again here
Faruk helped us out a ton. We exchanged our original purchase after about 25 days of sleeping on it for a much more suitable option. Faruk is very knowledgeable and a great salesman. He made all the numbers work out in our favor with the exchange and 2 awesome pillows and a mattress protector for free. Good business!
Frauk the manager of new hartford did an amazing job with helping me and my family pick out a perfect mattress. So polite and understanding to our situation, I really appreciate it we really needed a mattress 😁😁😁 if you need a mattress he is your man to help and get it done.
Nick was beyond amazing from showing us what we wanted to see to what we actually needed to get, didnt rush the process and had a great attitude the whole time even with my kids and crazy questions we had. thank you so much i will be back for the next purchase and will send referrals:) cant wait to sleep on my new mattress
My husband and I decided to start looking for a new mattress. We weren’t exactly sure what we wanted or needed for ourselves. At mattress express we received wonderful service from Faruk. He helped us explore all of our possible choices, what type of bed we both preferred and what was best for us. Overall it was a wonderful experience that we were both very impressed by. Faruk took a lot of time to help us, and he knew exactly what he was talking about. Highly recommend going in and talking with Faruk If your looking for a new mattress, base, sheets or pillows. He’s got it all and knows what he’s doing. And will do what he can to make sue you are happy with your purchase!
Update: originally bought a Posh & Lavish adjustable bed & had a sudden financial hard ship, could not afford the bed and called to cancel, was told by salesman that sold it to us that we couldn’t cancel and it was a “special order bed” (he never told us that when buying it). I got in contact with the VP Jon and he personally met me at the New Hartford location from Watertown. He showed me beds that were in our price range and worked with us to get the previous loan cancelled. We went with a king sleep number bed and 2 posh and lavish pillows. He also threw in king sized adjustable bed sheet set for us because of the trouble.
We just moved in from out of town and we’re looking for mattresses. We shopped at a few other stores and they were a little too pricy for a mattress. We came here and got 2 nice queen sized memory foam mattress that are pretty high quality for way cheaper then anywhere else. Paul helped us as well as Amel. Both were super helpful and didn’t get frustrated by my mothers stubbornness or confusion. Very nice people and a nice clean store!
I went in not really knowing what to expect and met Paul Michael. I gave him an idea of my situation and what I was looking for what for and knew exactly what to do. Very polite, light hearted and made it an incredibly easy and streamlined the process. For buying a mattress for the first time this was a PERFECT experience.Thank you Paul.
Went to the store and was amazed with the service, Faruk was there to help like im his own family ember, thats how i felt and thats how every professional should be to the consumers. Wish i could give 10 stars review instead of 5. Great job Faruk. Highly Recommending this Location.
The manager of this location is awesome he knows the product and will go that extra mile in order to help his customers !!!! He understands that a “ Number Bed” is an investment and also understands that once that relationship is established it continues after the “investment “ is made !!!! Support your local business they know they’re consumer and establish and maintain that relationship!!!!
Went to the New Hartford Matress Express and Worked with Paul MIchael got a good deal now just waiting for Delivery and Set up but seems like a good guy knows what he’s doing unfortunately they dropped the ball twice they never called before delivering the bed and the delivery guy was trying to impersonate the sales guy from the store then they called me to say they were at my house even though no one called to confirm someone would be there gave them second chance 2 delivery date they said they would be there between 11:30 and 12:30 turns out after I went to the store at around 2 pm to find out where the bed is because it wasn’t delivered I was told that I was scheduled for delivery between 3pm and 4 pm which wouldn’t be a big deal but I took time off work and you told me a different time when you called to confirm time I went to the store to complain and Paul was very cool and apologetic however the Vice President of the company and the owner just made excuses on top of that the owner basically called my girlfriend a lier but I have proof of what happened then the owner proceeds to ask me about my religion and I’m sorry that has nothing to do with what we are talking about and no ones business but my own then proceeds to call me nuts and threaten to call the cops on me if I didn’t leave his store which I did but not before I canceled my order I understand mistakes happen but learn from them don’t let it happen again and it did how many chances do you give someone however the only good thing out of this is Paul who was very cool about it and understood and apologized but as for the rest of the company for get it!!! Save yourself time and aggravation!!!!
Spent over 3000.00 delivery was supposed to be following day Fed-ex called could not find clearly marked home 3 days later still no mattress MATTRESS EXPRESS said not their fault they contracted with fed-ex not me mattress express should have apologized and tried to make things right
Total reviews rating 4.9
94 Reviews for Mattress Express New Hartford 2023:
Great Experience! Set us up with an awesome bed. Nick C was super knowledgeable about all of the beds and what would match our needs. They have a great selection of high-end beds and multiple options for bases, pillows, sheets, mattress covers, and everything bed related. Overall my family and I had a very enjoyable experience and will be sure to come back for all of our sleepwear needs.
After visiting several mattress shops I went with mattress express. Faruk is a rock star employee who is knowledgeable about his product. He helped guide me through the process and made this as painless as possible. He deserves the promotion that he may get soon. Why only 4 stars? Bed wasnt in stock, neither was the headboard brackets. Had to wait a bit. The bed is high quality but I havent found the perfect settings yet. The experience was very good.
I can’t say enough about the service I received from Faruk. He was knowledgeable, friendly and patient. I will absolutely be sending my friends and family here. Great experience, and will definitely be getting a great nights sleep on my beautiful new mattress and adjustable base that he gave me a fantastic deal on.
My husband and I had know idea what mattress would be a good fit for us. The sales rep, Nick was very helpful and patient. Very knowledgeable about all the different types of mattresses and brands.In the end we decided on a Purple mattress.I recommend Mattress Express! Nick was a pleasure to work with!
Mattress Express was the first and only store I went to. No pressure sale tactics, courteous, friendly, knowledgeable, clean ---- that was my experience in the New Hartford store. After testing 2 to 3 mattresses, I bought a mattress and just received it the other day. Its great quality and at a great value. I feel the difference already when I wake up in the morning. Faruk, you are A-One!!! Thank you!!!
Walked in not knowing what we wanted and both Faruk and Nick made us feel comfortable and enjoyed the process. They were both very friendly and knowledgeable. Walked out with our purple mattress and couldn’t have been more happy. Definitely recommend going to see them for your mattress needs!
Walked in to Mattress Express and right off the bat Faruk was very welcoming. Made the decision very easy and showed us the mattresses just to our liking. We were able to find the perfect one for us and we couldn’t thank Faruk enough. Will defiantly be returning, he enlightened us about the massage chairs that we can’t wait to make our next big purchase!
Hands down the best experience buying a new mattress. Faruk was amazing and very knowledgeable. He made sure we got exactly what we wanted and needed! Highly recommend buying a mattress here!
Faruk is the man !! If you dont know what type of mattress youre looking for or you have any questions let Faruk educate you on everything you need to know. Great knowledge and customer service. Top notch experience at Mattress Express in New Hartford walk out feeling confident with your purchase.
10/10 best customer service!! Faruk made our experience the absolute best! Answered all of our questions and was so patient while helping us find the right mattress!!! If you are stopping into this store ask for Faruk as you will receive the best customer service.