Mattress Firm Clearance Center Nardozzi Place in New Rochelle
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New Rochelle, Westchester County, New York, US
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My experience today at Mattress Firm in New Rochelle, NY was outstanding. The customer service was excellent. The sales representative Erik walked me through the showroom. He thoroughly explained the difference of each mattress I was interested in trying out. He assisted in helping me choose the correct mattress and the correct adjustable base. I appreciate his professionalism, his honesty and his customer service. Hes a very pleasant person. It meant a lot. I walked away one happy customer and Im so excited about my purchase. Cant wait for my new bed to arrive. Thank you!!!! Today 7/4/22 was my second time purchasing a mattress with Erik. The transaction was easy and quick. He walked me through several options while explaining the difference and quality of each mattress. It was more exciting to learn my mattress, box spring and pillow will be arriving in a couple of days this Wednesday 7/6/22. Yes!!! Im Happy. Thats what I call Excellent Customer Service. Thank You.
Very happy with my purchase. The metal bed frame is perfect and you don’t need a box spring Just unfold it and snap it together. Also the customer service through text and in person was great. The staff was very helpful especially Eric. I would highly recommend this store.
They are truly helpful!!!! Going beyond for us to give us the best mattress we can get for us. We were looking for a firm mattress because of back pain and they were very helpful and had so much patience with us. I think they did a outstanding job. Delivery was very professional as well. I’m truly happy and satisfied with my experience!
I have purchased a mattress a couple days ago and Yember was very helpful. The mattress was delivered very quickly but I realized that I ordered the wrong size. I came back to the store and the store manager Kobby, who was very understanding and helpful scheduled another day to swap the mattresses.I’m very happy with the service they both provided.
The salesman was amazing today. His deliverance of products was great! He heard everything i said concerning my price and quality, he was not trying to rip me off like a cheap car salesmen. I would easily send family/friends to him especially!Thank you so much Mattress FirmHis name was Craig.
Shopping around for a comfortable, and not so pricey mattress is daunting these days where everyone wants to sell you one. We made the decision to go to Mattress Firm because we its a mattress store. The experience was satisfying. Our sales representative Eric was very knowledgeable about all the brands even threw in his expert opinion with present mattress he had with the different brands he had purchased in his lifetime and very courteous . The price was right for us. I recommend Mattress Firm in New Rochelle, Ny.
They were incredibly friendly and helpful from the moment I walked in until the moment I left. I told them what I was interested in, they showed it to my son, who loved it. They had it in stock, apparently mattresses are sold rolled up in boxes now; it fit in my trunk and my son is sleeping peacefully on it tonight. I could not be happier.
Visited mattress firm about a month ago in New Rochelle . The sale rep Eric was very helpful and informative. Very knowledgeable and found the right product for us . He was very patient throughout the process . I would definitely recommend this location and Eric for your mattress purchase . Thanks Eric ...you helped us make the right decision! Our sleep has been better than ever !
Salesperson was very polite, informative, professional. He even came outside without a jacket to tie the mattress on top of my vehicle. It was a very pleasant experience. If you are a woman it would be your best experience. No stress. You have the customer is always right feeling
The sales representative Eric was one of a kind. He took us through various types of mattresses and explained fully the pros and cons of each. I did my own research going in so I had a few question and he answered it and give us better insight to making the right decision for us.So on the day of delivery I only receive the mattress and the two pillows, I was supposed to get a free adjustable base, never came. I call the representative and was told that the was an issue with the truck not having it and it was noted before they left the warehouse. So the delivery f the free base is now set for 9/3 and that was fine waiting two more days is not a big deal. So come the day of the new delivery 9/3, I called back because I didnt receive a confirmation call like I did for the first delivery. Only to find out that the delivery was scheduled for 9/5 smh. Now this date is now an inconvenience to me because I wont be available to receive the item until Monday 9/7 smh.So now we paid for was they call a Gold Service but definitely did not receive it. To me it would have been better they told me the delivery wont come until we have all the items and make one delivery even Amazon gives that option.I was pleased at the beginning of the process but as it went on the actions of the team changed my opinion. I will not be recommending shopping here to anyone.
The salesman Eric was very kind and patient. I told him what my main needs were and he focused the sale on that. He really helped me choose the best bed for me. I have serios back issues so I needed a good bed for my back.Eric did not try to sell me something I didnt want. He is a very good salesman.
Andre at Mattress Firm in New Rochelle is professional, knowledgeable, patient, understanding & kind to my needs. Online specials brought me in. Read fine prints. Try your mattress. Follow others reviews. Delivery will take 2 weeks. 3 price packages for delivery.I spent over my budget. Nothing online was accurate to going in store.
Eric helped us today and he was awesome. He allowed me a full 5 minutes to explain my wife’s and my history with mattresses and why we were there today. We were shown 5 beds and narrowed it down to two fairly quickly. All in all the process was painless and pleasant and I plan to send whoever I know that needs a new mattress to this store.
I walked into New Rochelle’s Mattress Firm and was warmly greeted by Roxy. I let her know what I was looking for and she quickly showed me exactly what could work for me, in a reasonable price range and she even worked in a discount and mattress cover! I’m pleased with my purchase and can’t wait until it arrives and completes my new bedroom set 🙂
Jake was very helpful from the first phone call before I even step foot into the store. He took his time to explain my options. This was my visit 2nd visit to a location after being unsuccessful at the first - I was unaware of the many options. His knowledge of products made me feel confident with my purchase.
As far as customer service is concerned, this location only, should receive 5 stars. I lowered my rating because of the negative experience that I had with the condition of the mattresses that I received. I did not start my mattress shopping journey at this particular location but I am fortunate to have ended my journey with the professionals at this store. Thomas is amazing at his job. When he said he would make things right for a customer he did exactly that for my situation. I definitely had a worst-case scenario shopping experience but with the best-case scenario associate guiding me through this trying process. Never once did I feel rushed or pressured or that I was an inconvenience to Thomas. Whenever I hit a wall in my warranty claim process, Thomas assured me that he would do whatever he could to make it right. The quality of the mattresses (yes mattresses) that I received were less than desirable. Thomas assured me that with his help I would find my forever mattress. I received a very defected and very expensive bed. Fortunately, as a consumer, the return/inspection/warranty process allowed my to submit evidence showing that my mattresses (yes mattresses) were in fact defected. I would caution other customers to do their research on the trial period, return policy, and warranty claims process. Eric and Jake pitched in as well and helped me finalize my last return. Although I was working directly with Thomas during this process, these associates lent a helping hand as well. Today I can honestly say, because of Thomas and the other professionals at this location that I do have my forever mattress.
I just had an amazing experience at mattress firm in new Rochelle. Hans was very knowledgeable and was able to help me find the perfect mattress for a great price. The bed was so comfortable he helped my parents get one as well. Would definitely recommend the staff at this store.
My husband and I came into the store after he was convinced that we would get the best deal compared to anywhere else. Hans, the manager, greeted us and introduced us to Andre, the salesman on site. After we told him our budget, he found us an amazing deal on clearance for a mattress we otherwise would not have been able to afford. We are so thankful and would highly recommend going to this location and asking for Andre or Hans.
Hans is amazing. He truly cared about his customers. He spends at much time as needed to take good care of his customers and he makes sure you leave satisfied. Would recommand to this location to everyone who is looking to purchase a new mattress! Dont bother going anywhere else because you will not be treated better than with Hans!
Our experience at the New Rochelle store with Hans was great. He was very understanding with my cousins needs and concerns about her back problems. She had visited other mattress stores and not was pleased with them. Hans has a great personality and made us comfortable. I would recommend this store and Hans to friends and familys.
They getting 1 Star because that’s the lowest I can go but this place has the Worse customer service ever, if you bought online don’t expect to come here for help they will plain & simple tell you they can’t help you because you bought online unless an online operator sends you to the store for help this is according to the sales reps at this store, this didn’t make much sense to me so left & drove straight to nearest mattress firm store in Coop City where I got all the help I needed with no problem they deserve 5 stars which is my next review
Ana was the greatest help for selecting and recommending 2 mattresses for myself and my mom. It was such a pleasure working with her - she is competent, knowledgeable and so accommodating. I would highly recommend the store and Ana! It makes a lasting purchase an enjoyable experience.
Be careful with delivery and handling charges. I was thrown for a loop when I purchased what I had originally thought was a decent mattress for a decent price with some discounts. When I got home, I realized I was charged about $250 for delivery and white glove service that was nothing special/very simple delivery to an empty room in a new house. I feel like the discount we got was erased by the exorbitant delivery fees and it was done in a very sneaky way. Personally, I would never buy from them again.
Odell was truly wonderful. He made the buying process so easy! He was sensitive and caring in listening to our needs and wants. He was not pushy at all. He was informative and taught us about the differences in mattresses. I recommend him and this store to anyone looking to by a mattress. Remember to ask for Odell. Hes the best!
We came into store today in need for mattress ! I was really afraid because at same time my credit wasnt all great! We just started looking for mattress n right away A nice gentlemen name Hans n came to my rescue ! He explain everything ! We got amazing mattress n price was awesome ! I definitely recommend new Rochelle sleepys service was amazing and definitely see Hans ;)
Came in looking for a new mattress where I can actually sleep comfortable. Was shopping around and stopped here first. Didnt have to go anywhere else due the exceptional service I received. Thomas Suarez gave me information of all the different mattresses and provided me with exactly what I needed. Customer service is very important when you are looking to spend money and make it worth it.
Great experience, first time I ever bought a mattress from Sleepys, David the manager was so engaging he explain the difference between comfort and support regarding each mattress. He really made it so easy. I really got the right mattress for the best price!Thank you David!
Eric was very helpful and not pushy which was very important to us! He led us to what we wanted and made sure we understood what it was we were looking at. We took advantage of the interest free financing and Eric made it so we got 24 months instead of the initial 12 months offered. We cant wait for our new bed!!
Once we came in we were helped by Odell and he showed us what time of bed mattress we liked either firm, medium, or soft, then he should us what beds were in our prize zone, he was really nice and pulled out mattresses for us to try them and gave us pillows and made us feel comfortable and really try the bed made us nice. Very friendly and kind. Would def recommend him to Someone else.
I ordered a mattress set in September I was told that it would be here in a couple of days its now the 2nd week of October and nothing each time I call each representative says they will call me back and never do. As of now I still have no idea where my mattress set is and havent heard from anyone by phone or email. I will not recommend this store to anyone
David was very accommodating ! I bought a pillow a week before and was unsatified with the high desire being that I’m a stomach sleeper. Despite the policy he allowed me to choose another pillow that best fit my sleeping style. My experience was amazing w/ David. Would definitely shop here again. Hey
The guys in New Rochelle sleepys/mattress firm were great.. The guys are really fantastic, I will be going back there to purchase another bed for my youngest.. If you want exceptional service, go see Hans and Eric, you definitely will not regret it... A winning combination
Joel was awesome at handling my new mattress purchase. I was impressed with his level of professionalism in addition to his fast response to all my concerns. He is the guy to see when buying your mattress. At New Rochell, joel and his colleges are very knowledgeable and will help to pin point exactly what you need.
I ordered a mattress that was in stock in a nearby store. They said it would be on the truck the next day. 6pm the next day I call to make sure it is there. They say yes it is. I show up and it is not there. Employee had no facemask either. I dont normally leave reviews but Mattress Firm sent me a text asking for one so hear it is.
We are SO happy today with sleepys agent Hans !!! He was very friendly ,helpful, and professional!!!! He is definitely our SANTA😊😊!!!He really feels good to go to a store and meet people like him!!!!! He advised us and we get our new bed!! Thanks Hans and happy holidays!!
Visited this Sleepys (Mattress Firm) store in New Rochelle for the first time today. Store manager named Hans took care of my familys sleeping needs, budget and more!!! Very friendly, welcoming and informative. Will definitely recommend this store site to any and everyone in search of better sleeping needs!!!
DEAR SleepysAlmost 3 months trying to solve my problem and no one knows how to handle my case.Store Manager is either inexistent or unreachable, and has no idea of what’s going on. Sales people can’t do much since they follow protocol.My Mattress is still on the 10 year warrant and my option is limited to either buy another one or throw mine in the garbageI’m Extremely frustrated with the way they are dealing with my problem.We recognize a good service when they are able to handle situations out of their comfort zone and clearly this Store can’t do that and for that I’m giving it ZERO stars!As of today 5.4.18 I’m sleeping with a “broken” mattress ⚠️When I call them to try to find a solution for the 50th time their answer was “there’s nothing we can do since there’s a stain on the mattress and that voids the warrant” - excuse me, the stain was there the day they delivered my mattress ( 2016) and I didn’t even notice since I had the mattress cover also installed in the same day and time of delivery -Well I’m not an average costumer since I’m dealing with major issue that don’t happen often and I feel I should get a different kind of treatment or at least priority service from them at this point. Beyond frustrated with this Store
Manager is very uneducated and rude and unhelpful. Does not care about his clientele just about the money.Delivered My bed to a different address and refused to deliver to my original address. Would give zero stars but it won’t let you. Think twice before giving your money to the store in New Rochelle.
Hans the manager at this location is the worst sales person ever! he is very greedy and just wants to make money off of you! i ordered a mattress and twice he has send me the wrong one! he keeps saying he is trying to help me but its a lie is just wants to make his commission and act like hes doing you a favor but he isnt. after sending me the wrong mattress TWICE he still says that i will send you another one no delivery charge.....how and why would i pay for delivery if you made the mistake of sending me the wrong one!!!!! DONT BUY FORM HIM HE SUCKS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Total reviews rating 4.7
199 Reviews for Mattress Firm Clearance Center Nardozzi Place 2023:
I had a great experience shopping here. My salesman was Eric and he was a pleasure to work with. He is very knowledgeable about mattresses and answered all my questions with ease. He explained everything clearly and I felt confident about my choice of mattress. A big thanks to Eric for his awesome customer service skills.
My experience was amazing so happy I didn’t buy a mattress online. I was able to feel how my back reacts to the texture of the mattress. The Manager Koby in New Rochelle was amazing professional and knowledgeable about the comparisons and the best price for my budget no sales pitch just great customer service.
Eric took my boyfriend and i on a mattress tour around the store and really helped us narrow down what we wanted. It was so quick and easy, and we had such a laugh. We went in with zero idea of what we wanted but left feeling 100% confident on our choice. Eric is the best salesman!
I was pleasantly surprised. Michaela earned me and my wifes trust with her honesty. We would have loved to get a 5200 dollar bed for less. She gently reminded us that you get what you pay for. We look forward to a great nights sleep for years to come.
Eric was wonderful. He introduced me to different types of mattresses and let me try them as many times as I wanted. Then, he helped me go through a process of elimination. I felt 100% confident about my mattress’ choice because of Eric’s commitment to helping me find the most suitable mattress for me. He was patient and never rushed me through this important process. A+!
The salesperson was very knowledgeable about the product. The salesperson was also very much in tune to what I needed. He was welcoming, polite and expedited my transaction. I would definitely do business with him again.
Such an great experience today !! With moving this could be A challenging process I went in with just intentions to get some price checks and ended up buying a mattress and a box spring less 20 mins ! The sleep specialist Abdul was so helpful and so kind I can’t thank him enough for making this such an easy experience ! Go check it out now
I ordered via chat a frame, mattress with gold delivery and haul away. The day of delivery only the frame and mattress cover was delivered. Deliverers said they didn’t have an order for a mattress, despite me showing them my copy of the order. I asked them if they would haul away the old mattress since it was on my copy, they said since it was not on their copy they couldn’t but would do it if I paid them; I told them why would I pay you if it’s something already on my bill. I later saw that a second shipment was on its way between 7:50 and 8:20 pm. At 8:00 I got nervous it wasn’t coming(I was expecting guests the next day) I went on a chat with mattress firm and basically they could only offer a review of the case. I called the nearest Mattress Firm and they had the mattress I needed Sleepy Snug and I went to pick it up at 8:50pm.. I had to pay again for the mattresses which was now $100.00 more than what I previously paid for. When I asked the. chat about the haul away since now I was stuck with the old mattresses I was told by the chat person to call the manager from where I picked up the mattress to have him schedule a haul away. The store manager said no it wasn’t his responsibility to do that and that the online should take care of it. I asked for a refund of the mattress that was never delivered plus a refund of the extra $100 I had to pay for the new mattress I personally had to pick up
The salesman was informative made the buying experience effortless and took away my anxiety for purchasing what I consider to be a big ticket item. He answered all my questions it was a seamless process I was pleased..
Eric Darko was professional, kind and very informative of what would provide the best sleep for me, He also suggested these great pillows that I fell in love with.Make sure you go to the mattress firm in New Rochelle and ask for Eric, I’m sure you’ll love your experience with him.