Mattress Firm Columbus Avenue in New York

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Phone: +1 212-864-1828
Site: https://stores.mattressfirm.com/...
Opening hours
  • Monday:10AM–9PM
  • Tuesday:10AM–9PM
  • Wednesday:10AM–9PM
  • Thursday:10AM–9PM
  • Friday:10AM–9PM
  • Saturday:10AM–9PM
  • Sunday:10AM–7PM
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Total reviews rating 4.8

169 Reviews for Mattress Firm Columbus Avenue 2023:

Review №1

2022-03-07

Worst worst worst experience I ever had. Theyre complete criminals, buy your mattress literally anywhere else.Wasted so much energy and ended up with nothing other than a headache!!!!A day after I placed an order, I found the same mattress for cheaper online. I also happened to receive a coupon from the company via email. I came back to the store to use the coupon and the price matching 120 NIGHT LOW GUARANTEE: – We guarantee the best brands at the best prices.* that were expressed to me verbally and in writing on my invoice as part of my deal.The store manager, was very aggressive and rude. He insisted that he would not give me the mattress I ordered (I was already charged for this) unless I forfeit the 120 day trial period warranty, despite the fact that I was purchasing a brand new mattress, (not a clearance) and this was part of our contract, and the companys policy. When I refused to forfeit my right to exchange or return the mattress in the future for no reason, the manager canceled my order and my deal without my consent, and the reason he give me is that he is not making as much profit on it as he would of liked.*120 NIGHT LOW GUARANTEE: – We guarantee the best brands at the best prices. Subject to the following terms, we will match any advertised price. If you find the same— or a comparable — mattress set advertised for less than your invoiced price within 120 days of purchase, simply bring the advertisement to a Mattress Firm store, and we will credit your account or mail a refund check for the price difference. Our 120 Night Low Price Guarantee does not apply to clearance items, floor models, vendor rollbacks/rebates, special purchases, promotional items, doorbusters or discontinued merchandise. Merchandise offered for sale on auction sites (e.g., eBay, Craigslist, etc.) or by closeout/overstock dealers (e.g., Overstock.com, The Dump, Wayfair.com, Amazon.com) is excluded from the 120 Night Low Price Guarantee.

Review №2

2022-05-05

I was looking for a mattress and box frame for my uncle who is elderly. I called and the Sales Specialist Richard happily took my information. When I arrived at the store he promptly explained my options and took into consideration the height of the unit for the safest way for my uncle to get in and out of bed. The service was excellent. He pays attention to detail and is diligent and professional. I was in and joyfully pleased with my purchase in less than 30 minutes. Perhaps less! I intend to return and highly recommend this store. Just ask for Richard! 🏆👈🏼

Review №3

2022-08-13

Beatrice was incredibly helpful! She pulled down multiple mattresses for me to test and input my information into her system to determine the best options for me based on my body/how I sleep. She was kind, listened to what I was looking for, and helped me confidently purchase a new mattress.

Review №4

2022-03-07

I had a great experience at Mattress Firm. I worked with the manager, Abdul, and he was super straightforward and patient with me. The other sales associates that day were kind and respectful, one of the other customers even came over to Abdul to praise the sales associate they were working with. Highly recommend!

Review №5

2022-07-01

Salesperson was very helpful. Tried to find us the best deal which we appreciated. There were several hairs on the pillow I tried which I only noticed after I tried it but I guess that can’t be helped. Overall nice experience!

Review №6

2022-04-29

Today April 29th my experience.....The sales Representative at 96th Street and Columbus Avenue store was courteous fair and totally transparent I purchase a great mattress for under $500 and guess what next day delivery with no extra charge. I will definitely shop there again

Review №7

2022-08-24

This was an unexpected but surprising and ultimatejoy.Why? I have been a Mattress Firm customer and was not prepared for the new and old converging.Let me explain.The new was Vive, the old was a brand that I had coveted for long ago.I got both.The sales expert hooked me up.Yesterday,I was in the right store,with the right sleep expert.She was outstanding.

Review №8

2022-08-05

Natasha did an amazing job with helping us find exactly what we needed. She did this in a fun and energetic way which made mattress shopping fun which i didn’t know was possible.

Review №9

2022-08-16

We worked with Richard as our sleep expert and he provided the highest level of customer service and expertise one could expect.

Review №10

2022-05-28

Great experience with Beatrice. She helped us try several different mattresses, and she is super cool. Thank you.

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