Delivery
Yes
Mattress Firm Harlem in New York
Categories
Location on the map
New York, New York County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 212-866-2573
Site: https://stores.mattressfirm.com/...
Site: https://stores.mattressfirm.com/...
Opening hours
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:10AM–7PM
Comments (131)
I am very dissatisfied with my service. I ordered everything a few days ago. I was sold a used outlet mattress frame without being told by my salesperson, Alpha at the 125th Street, NY Mattress Firm store. I have not received any information regarding my new frame. This is unacceptable.
I brought two mattresses with the help of Mr. Yah, who was very knowledgeable and I appreciate that. I had went to PC Richards prior and the representative was listening to a webinar and not helpful.
Pearl was outstanding had the knowledge of what she was selling kept it real, honest and i appreciate the fact I wasnt rushed throughanything didnt try to sell me what I didnt want
AS I EXPLAINED WHAT I NEEDED THE SLEEP EXPERT, YAHJ KNEW EXACTLY WHAT I WANTED... HE SHOWED ME A VARIETY OF BEDS, WHICH WAS GREAT... HE ANSWERED ALL MY QUESTIONS THROUGHLY AND WITH KNOWLEDGE... I BROUGHT A STERN N FOSTER MATTRESS AND IM SO EXCITED TO SLEEP PAIN FREE ON MY NEW BED... HARLEM STORE ON 7TH AVE BTW 125ST AND 124ST IS ONE OF THE BEST STORES BY FAR...
Larry was patient, knowledgeable and fun! I really enjoyed my mattress purchase experience.
I was immediately welcome by Yahj, who was very knowledgeable about the inventory. He asked me questions and walked me through my best options. When I was wary about price, Yahj worked with me to get to a comfortable price point. In the end he gave me a great discount on a better model and I left extremely happy and looking forward to my new mattress! Thank you, Yahj!
I asked my sister to meet me at Mattress Firm since she has made purchases from there. We was so blessed to have a salesman named Yahj to help us. He was wonderful. We probably stayed an extra 20 minutes in there talking. He is very knowledgeable in many things as well as all things in Mattress Firm. It is so wonderful when you get someone who is truly looking out for what you need and who will not just try and sell you the most expensive items in the store. For anyone who finds themselves shopping at the Mattress Firm on 125th Street in Harlem, ask for Yahj.
I met a Sleep Expert, a very sharp sales professional. Great experience and the best place for bedding in Harlem.
Yahj did a great job of explaining everything and setting me up with the better payment plan. I have no complaints, 10/10 service!
GREAT experience. The staff were friendly, knowledgeable, and ready to help me. Easiest buy since I moved in.
Yahoo our sales person was great, he took his time with us and allowed us the opportunity to explore and find our comfort zone.
The mattress firm in Harlem is absolutely fantastic. The sales associates were extremely professional and very knowledgeable about the products. I came in Looking for the perfect bed and deal as I just moved into my first apartment in New York City. The professional that assisted me name was Alpha. Not only was he knowledgeable about the product, he totally took the time to understand my aesthetic and got to know exactly my needs and wants pertaining to this new apartment and bed. Alpha guided me throughout the show room and spoke highly of each bed, It’s pros and cons etc. we all know shopping for a new apartment can be stressful however this experience was very easy and I feel confident about my purchase.Alpha was also assisted by Yahj who also was extremely helpful within my decision.They both provided me with great customer service and I’d 100% recommend anyone go see them for their next Mattress needs.
Had a great experience working with Yahj and I highly recommend asking for him at the 166 W 125th st store. He helped us pick two great mattresses and gave us a fantastic deal. The entire process went very smoothly and we are extremely happy with our purchase!
Im excited for my new mattress to b delivered. I felt comfortable purchasing it as well. The salesman was really nice, attentive, courteous and he knew wht he was doing!! Thank u again Chauncey!! Stay safe n b Blessed😇🙏💯🌹
Our experience with Pearl was wonderful. From the moment we walked into this location, we were greeted with a warm hello and lots of knowledge. Not only did pearl listen to our needs and wants, she provided us with lots of facts. Pearl walked us through a 100% process of finding the perfect mattress fit, and we did. After spending a two hours with Pearl we purchased the perfect match. I’m looking forward to the great nights rest that is to come ! Thank you so much !!
Alpha was Incredible and experienced on getting our dream matress, highly recommend.
I purchased my reclining bed from mattress firm on 144 west 125 st. The young lady there was so professional. She showed me everything I need to no about my purchase. Now, I can’t wait to receive it. Thank you ❤️ and have a Happy Holiday and please stay safe.
Went there to buy a mattress, OMG theIr staffs are so friendly and helpful, bought a ‘purple brand’ mattress from them. Specially thanks so much to Pearl one the staff she was so nice and very helpful to find a best mattress along with answering all of our questions. Great service done by Pearl👍😊
Great experience with the sales person. Positive attitude and very knowledgeable.
Very professional and attentive. Definitely recommend coming here to relieve yourself the stress of picking the right piece to sleep in. Theyll find the perfect fit and they also offer delivery and theyll pick up your old mattress too.
Was excellent and professional treatment and very client oriented. Love it and looking forward to have it
I just moved to NYC, and was on a Air Mattress, my money was tight, but that Air Mattress had to go. I was looking online for a Mattress, but I say Matters Firm Harlem and was like I need to at least check then out. An actually touch the bed, and see how they feel. I first thought the Agent was trying to just get me to buy something. So I didn’t feel comfortable but as we talked I could see the Agent was trying to really help. I didnt want to spend a lot on a bed, but I didn’t want to go extra cheap cause this is a Bed, kind of important if you ask me. So once we stopped looking at things I could not afford. The agent asked what I was looking for and found me a Matters that fit my budget and comfort for relaxation on a bed. The Agent I had was Ms. Pearl, I would say one of the best will to help, and push you in a direction to make a decision that will be an investment. I am really happy with my bed, I see I could have gotten the extra soft version in the bed I got, but that is not even 1% of a reason to complain. The adjustable bed frame is pretty cool and handy too. Also the moving crew was so fast and efficient, I don’t even think they were in my place for 10 mins. I’m definitely going back to Matters Firm for my next bed for sure. I don’t see why not they have all you want and more that you didn’t even know they had. I’ll give 10/10 and I’m one of the most difficult people to deal with, so I say thank you again to Matters Firm Harlem, swing by and check them out when you have time, and need a bed.
I was looking for a good mattress at an affordable price. Mr. Diamond Coles took the time to not only walk me through the mattresses in my price range but gave details that catered to my comfort needs reminding me that he “just wanted me to find a mattress that I could sleep well on.” I appreciate the time and care he took with me today. Excellent customer service is a lost art these days. If you are looking for a good mattress and a knowledgeable & jolly salesman, he’s your guy!!
I went in looking for a mattress that would give my daughter the best sleep she’s ever had and something that would make her back feel like she’s sleeping in heaven. Mr. Diamond provided GREAT customer service and actually took the time to understand and meet my daughters needs for the perfect mattress ! His customer service was BEYOND EXCEPTIONAL and he knew everything about EACH mattress and knew how to match us with the perfect fit. Highly recommend that he is the one to service you.!!!!
Had a great experience at the Mattress Firm in Harlem. First day I arrived I met Alpha and he explained every mattress and took the time to match me to some based on my sleeping patterns. I definitely learned a lot and decided to take a day to think about it so I came back the next day with my sister and met Chauncey who was very helpful. I narrowed my choices to two beds and he helped me make my final decision. Went with the Tempurpedic and Chauncey explained all the information I would need for my bed and I’m really excited about my choice. Thank you Chauncey and Alpha for your help.
I went into buy a Tulo which was advertised on the site and apparently it was not available in the store. I ended up buying a more expensive foam. The sales person was nice and very helpful. Their inventory system had trouble releasing the mattress because it was already sold. The sales people were struggling with doing kludgy processes to sell me a mattress that belonged to someone else. Anyway the sales guy was very helpful and he had an easy sale that is why they got 4 stars but from a corporate inventory management and selling as advertised perspective, I would say, if I weren’t desperate, I would not go there again. Purely because of the salesperson at the store that they got 4 stars
Troy at Mattress Firm was so knowledgeable and helpful when my wife and I were searching for a new mattress. He made sure to get us the absolute. best bed for our budget and made sure the quality was amazing. He was the Best!!!
William was so helpful and knowledgeable about sleep and finding the best mattress that will meet your needs. He was also very good at allowing you space to decide on your options and asked what was your price range which was very thoughtful. I felt comfortable and it made me feel confident in my decision to purchase a bed for my mom.
We were advised by William, who also happens to be a Sleep Consultant. We were given solid and sensible advice about what to look for in a good mattress and we actually bought on the day, even though that hadn’t been our plan. Mattress was delivered quickly and all went smoothly. It is a month on and we are very satisfied with the mattress so far. Thanks a lot!
Loved my experience. Was able to walk right in and be assisted quickly!
I went in to change my online order because I got worried that I didnt pick the right mattress. So, Pearl helped me pick a mattress for my Murphy Bed. I left excited and very pleased about spending the right amount of money on the mattress of my choosing. Delivery came fast! Be sure it’s the right mattresses!
William was pretty helpful. He took his time in showing me different types of mattresses that fit my needs. I’m so happy I decided to come there. They have a 2 day delivery which makes me pretty happy too.
It was awesome i save money on my visit. They super chill and kool. Will be coming back to buy my electric platform for my mattress.
All we could say excellent excellent customer service!!!! Mr. Diamond is very knowledgeable and know his mattresses. This is the place to come with your spouse to pick the best mattress. I would definitely recommend them and will be back again!!!!
I went into Mattress Firm after seeing online that two mattresses were on sale. I was nervous about going into the store because of COVID-19 but the store wasn’t packed at all. In fact, other than Larry who worked the desk, the store was empty. Larry helped me once I got in the store. He let me take my time and try all the mattresses. Not once did he rush me and he kept his mask on the entire time. He even recommended that I try a mattress comparable to the ones I saw online because the one I asked about was not in the store. Once I selected a mattress Larry helped me figure out the financing. It was such an easy process. Really glad that I came to this store.
Pearl, the Sleep Expert I worked with at this location, was helpful and knowledgeable and really took her time with me. My experience at this store was excellent.
Customer service and delivery service were both fast, on time and excellent. Thank you!
Yes my experience with Yahj was amazing great customer service and person. Thank you
Diamond is a national treasure! His expert advice and guidance is the main reason we came back to Mattress Firm a second time and purchased a mattress there. He answered all questions fully--Diamond is clearly not only an expert but also someone who loves his craft and loves working with customers.
I went into the Mattress Firm on 125th and 7th Ave today looking to purchase a memory foam pillow. It turned out after talking to William about the neck, shoulder and hip problem I have been experiencing, that I needed a new mattress! This had entered my mind but thought I should try the pillow first. William had shown me the differences on sleeping on a firm mattress and a regular mattress of good quality. I immediately noticed that I felt more comfortable and didnt feel the tension in my neck and shoulder, the mattress formed to my body and my hip felt better as well.William had convinced me, I ended up purchasing a new mattress today! I would definitely see William at Mattress Firm again, if needed and would recommend my friends to him.Great customer service and knowledge!!
Both their services and management/customer service cannot be trusted at this location. I ordered a mattress around 9 or 10 am for same day delivery and the mattress never came, nor was I notified it wasnt coming. I slept on the floor that night, after moving all day. I had to take off work the next day to receive it, costing me a days salary. Larry, the manager, didnt offer a discount on the delivery fee, instead he insisted the mattress had already been discounted (as if I should just be happy with that). After having to convince him this was unacceptable, as Ive now been subject to scheduling and monetary inconveniences for their mistake, he ultimately agreed to refund the delivery fee. I asked for an email confirmation of this which he said he would do that evening or the next morning. In similar fashion to the mattress, the email or refund has still never come. Truly a disgusting way to treat a first time customer. They dropped the ball from the first day and along every step of the process. As of now Ive paid double the cost of the mattress with the salary deduction they cost me.
Great service.Larry was professional, friendly and helpful.
Pearl was amazing! Professional, patient and kind. Thank you so much for your assistance. We will be back for our next mattress, Pearl!
Do yourself a favor and RUN to this Mattress Firm and ask for Diamond and William. I have never even written a Google review before, this but these two people are a WHOLE vibe. I went yesterday because I have been losing sleep because of a bad mattress. William is incredibly knowledgable and completely changed my perspective on sleep. He is even writing a book about it!It has to be said: I am a type-a/finicky person that usually gives salespeople I hard time because I am demanding and impatient. (#selfaware) Somehow, despite my budget constraints and having a hard time making decisions I left here with a fantastic new bed and a fresh perspective. I don’t think I could have had a great experience at another Mattress Firm and I think William is definitely one of a kind. So happy!
Diamond was exceptionally helpful and knowledgeable about his products. His staff was incredible . They helped me find my son his first mattress and Im coming back for my bed soon.
Yazz was great! He was able to accommodate both my husband and I, very informative and knows his line of work!
The salesman Chauncy was able to get me a great deal! I Needed a certain type of mattress.He found it for me quickly...If you need a mattress,you need to check this place out on 125 st!
It was a great experience and consultation. Pearl was very friendly and helpful. She explained everything and worked with my budget and still got the quality I wanted.
My man Larry gave me great customer service, which is a nice change. I was at the store on a Wednesday early afternoon, so not much foot traffic at this location at this time. Quick and simple, Larry let me sit on pretty much every bed anyway. I wasnt looking for anything fancy, and got a decent price. You pick your delivery date, and Im just excited to have a new bed. Hopefully I picked the right one. Thanks!
Wonderful Experience with Alpha at the 125 th street store! He went above and beyond to find exactly the right mattress at the right price I highly recommend!
Evonne, the sales representative at the Mattress Firm West Harlem, NYC location was very knowledgeable and helpful. She has excellent customer service skills. I will return in the future.
Everyone from the Salesperson at the store to the delivery guys were extremely patient and professional. I’m so happy I went to Mattress Firm for my new bed!
Larry was absolutely great and we love our mattress! He was very helpful as we decided which mattress was best for us.
Good experience.Had to exchange my matteress. Sales person and manager, Diamond assured me that he would help and he did with great satisfactory. Would recommend this store and manager.
Always is an pleasure visit Mattress Firm West Harlem. They welcome you with e very nice smile, words and help you about your needs. Special thanks to Mr. LARRY.
Larry helped me by listening to what I needed. He was able to show the best choices available, and his knowledge made the selection enjoyable. Didnt feel pressured, but like he understood and wanted to help. Great experience, left feeling satisfied.
I love love love this store the man who helped me was professional and he made me feel like we known each other for years.GO TO THIS LOCATION you won’t regret it. Ask for diamond he will take great care of you
William made looking for a bed an easy experience for me, also he is very knowledgeable and that’s important. Most importantly I felt like he really wanted to help me and I appreciate that.
Very nice showroom and Yvonne was more than helpful, friendly, knowledgeable, and efficient. Thanks Mattress Firm!! I’m looking forward to having a great nights sleep thanks to you ♥️
Received great customer service from YAHJ the employee at store #155014.
I feel so bad not remembering the gentlemans name who helped me but he was awesome. Didn’t try to oversell anything and was very helpful and honest. Great service!!
Salesman was Knowledgeable Courteous and Professional. Mr. Session was amazing would definitely recommend and purchase again from this location
Visited this location recently. Had a slight problem finding, thought it was on 125th but its actually on 7th. Had a huge selection to choose from. Had great experience with larry sales rep. I would highly recommend this store. Only place i recommend to get your mattress.
WONDERFULMy Yorkie, Sparkle MyLove and I Went To Purchase A Wonderful andComfortable Mattress And The Customer Service Were As WonderfulAs The Mattress! WE THANK YOU FOR BOTH! When I Got On A BedTo Test The Comfort, My Yorkie Got In With Me💖To Try It Out Also#24ktSparkleMyLove
The GREATEST experience a person can have trying to find the right mattresses and bed setting is located in Harlem on west 125th street at Sleepys. Larry, the sales representative is very knowledgeable about the merchandise sold by his company.So much so, he can show you how the quality of these mattresses will fit your needs and comfort level.The best part of this experience is when you get the products home, I found everything Larry said was true about the mattresses and bed sets!!! I have been with this company for ten years or more at the same location and i have shopped around with other companies with no satisfaction. The reason I feel i am an expert on this matter is because i have repeatedly brought bedding for my elderly dad, myself and son with great satisfaction, Thanks Larry!!!!
I worked with Larry and it was really good experience. I never felt pressured or misled. I told him what I was looking for and he provided me many options to try. This location is very convenient as well.
Mr. Larry is very attentive, helpful, friendly and knowledgeable, with his professional help, I found me the perfect mattress with a great price Thank you LARRY 👍🏾
Ok. Got a deal on a matress and frame. The website said 50 off to sign up with the email. However the sales person refused to honer it.
Very good customer services,great quality matress and a very good experience in the store...
Everything, i experience with MATTRESS FIRM was professional and done in a timely fashion and the man who took my order was nice and very helpful
Mattress firm had a bad fire. It is no longer there. I was actually there visiting the adjacent Verizon wireless store.
First time buying a mattress. Courtney has been very helpful in finding the perfect mattress for me in my price range.
Early bird gets the worm, I was the very first person at the store this morning and met a wonderful woman by the name of Laura who has helped me out with my uncles situation.
It was a nice experience dealing with the workers in the store. They were nice and helpful.
The store was not open, they close at 9pm and it is currently 5:57.I also called the place and no one picked up. DONT COME TO THIS LOCATION!!
Great Customer Service. Answered all of my questions
I was very happy with the experience, however entire process took a long time with constant verification.
MR LARRY SESSION WAS VERY PROFESSIONAL AND HONEST ABOUT THE PRODUCT WE PICKED FOR OUR DAUGHTER. HIS HONESTY AND KNOWLEDGE OF IT GOT US A TO CHOOSE THE RIGHT ONE AND A GREAT DEAL. THANKS FOR YOUR TIME AND HONESTY MR LARRY. WE GOT WHAT WE WERE LOOKING FOR.👍👍👍👍👍👊👊👊👊👊😎
Great customer service
Quick, knowledgeable and informative. Appreciate the service.
Sales person is really helped me out with finding a mattress within my budget
Larry session is a great reliable salesmen and easy to work with. Very knowledgeable
The service was excellent. Pearl display of professionalism and courtesy was refreshing.
Its time To Update Our Mattresses.I Went There To See If The Prices Were The Same At All Of Their Locations.
Wonderful foam mattress Im sleepy on thanks too the great salesperson...
My specialist was very knowledgeable energetic and extremely helpful and efficient
Good mattress. Great salesman!
Overly priced. Weird people work there.
Always going above and beyond to make sure my purchase is the right one.
I think there should be more deals. And my bed didnt get delivered when they said it would with no phone call to say otherwise.
Friendly and capable staff. My purchase was quick and painless.
Great customer service and quick delivery time.
Larry made my purchase fast and convenient
Great costumer service, very helpful personal 👍👍👍👍 great price
Thank you Diamond!. You were great. Thanks so much
Great service. I was in and out and I got all that I was looking for.
Just walk looking around
Pearl was very informative and helpful.
Great service by the associate who helped me.
Very courteous and helpful will recommend this store
Great customer service very nice employees
The employees are way too Facetious and its way too expensive for nothing t mobile would be better🤷🏿♂️
I dont hate it i didnt go in
Its Verizon now. Bought new tablet!
Exellent service, Larry is very knowledgeable and helpful.
David was fantastic! Very help guy. Thanks!
Shauncey R was excellent!
Service is good, delivery is on time.
Very good knowledgable salespersonsl
Thanks for my bed so good so far
I thought prices were a little high
It was a lovely experience
Quick and fast service
Great customer service
Good service.
Great service !!!
Great service
Very kind people
Awesome service
Our sleep expert Pearl was phenomenal. She answered all our questions and asked us questions we wouldn’t even think to ask. Loved working with her and she was super patient as it took us a 2nd visit to finally decide and purchase a mattress. She’s a gem!
We had the best mattress shopping experience at this store. Our salesperson, Pearl, was very knowledgeable and enthusiastic, without being pushy. We were able to get a mattress, adjustable base and accessories within budget because of the great discounts available to us. I would recommend shopping here, especially if Pearl is available to assist you in finding the right mattress for your needs.
Total reviews rating 4.7
131 Reviews for Mattress Firm Harlem 2023:
Review №1
2022-08-29I had such a great experience at Mattress Firm in Harlem. I met a wonderful sales person named Pearl. She was very welcoming and did not hesitate to explain in depth all my questions. She was very Patient and kind. In addition I did not feel rushed as I tried almost very mattress at mattress firm!!! She was also informative with the other items I purchase such as the pillows and the bedding. I would recommend very whim looking for a mattress visit Mattress Firm at Harlem.
Review №2
2022-04-14From the minute we walked in to the store, Pearl gave us her undivided attention. She really helped enormously with finding the right mattress and in getting the financing to work. She was very knowledgeable and helpful overall. The manager in the store was also very nice and helpful to us, and everyone took their time with us and made sure everything was done correctly. We are in love with the great Tempurepedic mattress and pillows! The folks at this location are very nice and professional! We couldn’t have asked for better customer service!
Review №3
2022-05-03Walked in on a Sunday, and Pearl was there to help us. She was patient, courteous, and professional. She kept her good humor even in the face my bad jokes and gruff demeanor. The bed and all components were delivered on time and in good shape. The delivery guys were professional and courteous as well. Could not have asked for a smoother deal from start to finish.
Review №4
2022-06-06Great customer service ! I was helped by Yahj who was honestly such a great person. He took his time to help me out and listened to my needs. It was my first time shopping for a mattress and I was overwhelmed, but he made my experience very pleasant. Thanks for all your help Yahj, your hard work deserves the best raise !I would also like to thank Marco and Luis for delivering my mattress on time. Great communication and brought it inside for me.Great team at this location !
Review №5
2022-03-30Fantastic experience. Professional, friendly and patient assistance from Alpha made the experience super easy. Great prices and free shipping - Incredible. Mattress firm will be my recommendation to anyone shopping for a bed.
Review №6
2022-05-25Very experienced and very good Prices. Mention Luis for good pillows and Good Deals. I know I could say they are one company who will work with you anyway Going tours your expenses. Everyone go to the mattress Firm in Harlem. They have fine beds and most comfortable pillows.
Review №7
2022-03-23From the time I walked in I was greeted by Yahj, and walked through to where he showed me what felt like the perfect bed. He was very attentive, and was straight to the point. I visited one other spot, but there was no one to ask if I needed help, or for me to talk to. Right then, I knew I was going back to get my bed from Yahj. He worked out a great deal, and made it work for my budget!!! I couldnt have been happier.
Review №8
2022-05-22Yahj is the man! I came in completely uninformed on the improvements in bedding of today, but Yahj with his extensive knowledge helped me to make a solid decision on a mattress set suitable to my needs and I left the store feeling like I made a wise investment on my quality of sleep for years to come. I highly recommend him if you find yourself at this location in need of an upgrade
Review №9
2022-05-24Pearl and Larry were lovely and purchasing a mattress at this location was a breeze. We totally recommend this location- both staff members can help you through the process and help you find your dream mattress.
Review №10
2022-08-09The guy was very nice and knowledgeable about the Mattress.I would tell my friends about it. I asked him questions and he answer all of my concern of what I wanted.I got it.thanks 😌Very nice..