Delivery
Yes
Mattress Firm Mcdonald Avenue in Brooklyn
Categories
Location on the map
Brooklyn, Kings County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Payments
Credit cards
Yes
Phone: +1 718-253-2808
Site: https://stores.mattressfirm.com/...
Site: https://stores.mattressfirm.com/...
Opening hours
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:10AM–7PM
Comments (159)
Mohammad was a great salesman and we were happy with his service. The reason for the two stars is when we went to pick up the mattresses we purchased Mohammad was not there and the fellow told me here are your mattresses and box springs all the way in the back of the store. I asked him if there was a dolly or cart to bring it over 125 feet all the way to the front of the store and he said no.I asked him if he could help me and he said it wasn’t too heavy. So instead of him offering to help me, he watched me carry two mattresses and box springs to my car in front. After taking two our I was tired and I asked him if he could help me, he then pulled one of them 20 feet out of the back and left it for me to carry them all the way to the front. I realize that I chose to pick them up instead of having them delivered since I work late hours. However where is the customer service? How does a company like mattress firm allow a 62 year old person do all this work while the man just watches. It’s not like he was busy helping another customer. I was the only one in the store with him. What would have happened if my wife had come to pick it up. Would she have had to do the work by herself. This is not something I would expect from a big company like mattressfirm. I was going to order another 6 sets for my new home. But now I have serious reservations.
The salesperson who worked with us was awesome. She asked us questions about the sleeping habits and who will be using the mattress. She showed us different mattresses and explained the difference and protection for them, also she gave us great deals for our purchases. We had a great experience there.
Nice place to shop for matress. Staff is very helpfull especially Muhammad was very nice and friendly. Will go again definatelly.Thanks for being so nice.
It was an Excellent experience ! I had to go to a Second store for an addl bedframe and altogether 3 sales reps. at the 2 locations were Courteous , Kind and Well informed , Thanks ! Ed
We loved this place -- Marina helped us try out a bunch of mattresses, and was very knowledgeable about what we might like, made lots of great suggestions and was a huge pleasure to deal with. The place was super clean and big with all sorts of new mattress tech, well come back again
Sales rep Mohamed was very helpful in my decision. Very nice, well mannered, and not pushy. Gave me plenty of time to make my decision and shared his knowledge and experience. Easy process. Thank you Mohamed!
My experience here was quick, easy, and amazing. Mohammed took care of me and gave me an amazing offer on a mattress. This is our new go to place for mattresses and other bed items. Thanks a whole lot Mohammad!
We had an easy and pain-free shopping experience thanks to Deepak! He was helpful and not pushy, and we found our perfect fit within minutes. Thanks for the help and mattress wisdom!!
This is the best location to purchase a mattress! It was a delight to visit the store because of the great customer service provided by Muhammad Mudassar, I would recommend working with him because he was incredibly helpful in showing us a variety of options and guiding us in selecting a great mattress.
Mohammed is extremely helpful !! He helped me get the purple full size mattress— the process was soooo easy and fast. Everything I wanted. and when I received the mattress I felt like it was too small and it was so easy to exchange for a queen size. He really is the best. I recommend him to everybody. He has so much patience and actually listens to your needs ! He’s the best. HIGHLY RECOMMEND HIM !!!!
I have to say that Muhammad Sakhi was an excellent salesman. I came over to store show room with lots of pain on my back. The salesman told me that he has the right thing for the problem that Im experiencing. Muhammad show me an adjustable bed that relief my pain by adjust it relief pressure on my spine and it has massager. Its a great purchase.
I went with my fiancé to purchase a brand new bed and Mohammed greeted us with the most gracious welcome and offered great service! At first I wasn’t sure I wanted to spend so much on a new bed lol but I’m glad I did. He introduced us to the tempur pedic mattress with massage and lift so sleeping will be the most relaxing and best sleep we’ll ever experience in our life. So happy we made the choice! He’s a great sales rep! Very happy with our experience and to have met him today! Thank you Mohammed!
UPDATE**I would give 10 stars if I could for the help and service I received from Muhammad S., Store manager. My mattress was scheduled to be delivered within a certain frame of time, however it was overlooked and not placed on the delivery truck (from Long island). Muhammad drove to Long Island, picked up the mattress and delivered it to my apartment in Brooklyn so that I would have a mattress to sleep on that night. Not only did he deliver it within less than half hour from the original delivery time, he personally brought it into my apartment, unwrapped it and placed it on my bedframe. I am so grateful for the care that I got and will definitely be recommending to others.Original review:I had a great experience shipping at Mattress Firm. The store manager, Muhammad S. was really helpful, patient and forthcoming. He gave me the opportunity to ask in detail about each potential mattress and to try them out without rushing me. Muhammad respected my price point and did not try to coerce me into buying a more expensive mattress. I am very happy with the service I got and highly recommend shopping at this Mattress Firm branch.
I had a very positive experience at the store. The salesman was extremely helpful- showing me a variety of mattresses in my price range, specifications, telling me of course to try them all out. He was very low key and helpful. Finance questions were slowly and carefully explained. I was very happy with my selection- and happily, it was on sale.
Jackie was super friendly and helpful. Very knowledgeable and had answers to all my questions. A pleasurable experience.
I knew this spot when it was called Sleepy’s over 10 years ago. Got mattresses for my whole family from here then. I was so happy with my purchase and the service provided, that I returned 10 yrs later to purchase my now teenager son and myself a new bed for our new home in Staten Island. We worked with Mohammed who provided us with the utmost courteous customer service, gave us a great deal on our 2 Purple mattresses and free delivery to SI. Excited for our new beds, and cant wait to recommend them to our friends and family!
Muhammed was super patient. We came close to closing time and he didn’t rush us at all. We ended up buying 2 mattresses, he arranged the best delivery time for us and was helpful in getting us a replacement mattress as well! I definitely recommend Mattress Firm on McDonald Ave!
My partner and I stopped in at Mattress Firm for the first time last week. We visited the McDonald Ave store and spoke with Muhammad S. He was extremely helpful, very knowledgeable, kind and patient. The store had a wide selection and Muhammad provided extensive details about each one and how it might fit with our needs. Ultimately, we decided to wait a little longer to look for a mattress, but we would definitely go back to Mattress Firm. We had a wonderful experience.
Mohammad from Mattress Firm on McDonald ave was very patient when it came time for my husband and I to choose a mattress. He helped us choose a mattress that we were both satisfied with and the price was within our budget. Good customer service.
My husband and I went to mattress firm on Ave I and McDonald. Mohammed helped us pick out our mattress that day. We never met a person more knowledgeable and honest about each mattress. He took his time to explain every detail and understood our needs. He has awesome customer service skills and truly listened to all of our concerns and frustrations with our older mattress. Mattress firm had many brand named mattress, as well as a variety of comfort levels. That day we picked out a new mattress and can’t wait for it to arrive! Thanks Mohammed for taking the time to help us.
It was a pleasure going to the store. Sales associate Muhammad Sakhi was extremely supportive and helpful. I went there to get a bed cover and left there with much more information I had expected. He gave me information on the different kinds of beds and benefits. I left very satisfied and looking forward to go back and purchase my next bed. Excellent customer service.
Upon entering the store, Alex, the store manager, was assisting another guest but immediately acknowledged us and let us know that he would be with us in a few minutes. That made us feel very welcomed. Alex asked pertinent questions in order to determine which mattress would be most suitable for our comfort. After testing a few mattresses, we decided on a Sealy Hybrid Firm Mattress. Alex explained the sales terms and delivery conditions and emphasized the safety standards for Covid19 which is very important to us. This was a great experience at Mattress Firm and we were particularly impressed by Alex and his professionalism.
I had the pleasure of working with Muhammad and he was very patient with me. I went in with a lot of anxiety because I did not intend on my bedframe breaking and my finances were not in the best place. He listened to what I wanted and upon speaking further, I mentioned that I - in the near future- was looking to replace my bed as well so he showed me what my best options were and tried to give me the best finance option considering. He was very nice and his personality worked well with me. I would recommend working with him as there is full disclosure and no punches held.
Tiffany is the BEST! She went above and beyond to helping us (my family) find the perfect mattress. She asked questions to help understand what we are looking for and understood every issue and concern we had. She helped my little one find her mattress forHer first, real, big girl bed. She was patient, strong and confident. She didn’t push anything that we didn’t want and worked with us every step of the way. Tiffany is the greatest sales associate I’ve ever encountered with EVER. 👏🏼👏🏼
We had a very good experience in this store, Mohammed took great care of us, was very patient and knew how to give us the best recommendation according to our needs. we got a good price for our mattress.
Excellent customer service. Jackie took great care of us, and made us feel very welcomed! Very grateful we walked away with a nice mattress at a good price.
We had a wonderful experience. The prices, quality, and display were excellent. Marina took the time to explain all our options and made sure we were completely satisfied. Best place to buy mattresses and adjustable bases. Would recommend to friends and family in a heart beat!
Deepak, was awesome helping me pick the right mattress and fix an issue i had from the web site
Muhammad was wonderful he is full with experience and knowledge and Really not pushy.I’ve got a great price which I will never get online and there is nothing like first hand experience trying and choosing a mattress.Thanks.
Muhammad is so helpful and patient. He isn’t a pushy salesman at all. He makes sure he provides you with all the knowledge and comparison so that you are comfortable with your purchase.
Mr. Deepak provided noble, friendly and knowledgeable assistance, good sense of humor plus patience and professionalsm. Thank you for your time and service.
Coming to Mattress Firm is one of the best decisions I made in shopping for a mattress. They have a great selection and are very welcoming. Marina was indispensable in helping me make the right purchase. She really guided me through the whole process and went out of her way to make sure that I got the best deal possible. Super patient and knowledgeable lady. I couldnt be happier with my purchase!
Mattress firm has a lots of great mattresses some expensive but you can buy cheaper ones and comfortable. Sales people was very helpful.
I recently bought a mattress at this store. This was probably the best buying experience I ever had. The sales person Marina was very helpful in picking the right mattress. The service was quick, easy, and all around very pleasant. The store has huge selection, Im sure anybody will find their perfect mattress fit there. Highly recommend this store.
Wow soo my boyfriend and I were on a strict budget. I was afraid to even go in because online the price was kind of high. (In store is better for certain items) sooo our representative Jackie was SUPER informative and she gave us what we needed for a great price and didnt get annoyed when we said no to what we couldnt afford. I will recommend them and will definitely return in the future. Gracias Jackie!!
My experiences at Mattress Firm have been a major upgrade in comparison to any other mattress store my husband and I have visited. The sales representative, Drew, has been nothing but gracious in helping us find the perfect mattress. He was thorough, expedient, and went through almost every mattress in the store, as we were not sure what we liked. I will definitely be back for future mattresses. Thank you Drew!!!
We came to Mattress Firm without a clear idea of what we were looking for. Marina very patiently went through all the options with us, and helped us pick the best one for us! This was a great experience, highly professional! I would recommend Marina to everyone! We absolutely love our mattress!
Superb service by Marina, who really took her time helping me decide. Extremely knowledgeable at what she does. The store itself has a great selection of mattresses and all sorts of accessories to complement them. The delivery went smooth, no complaints whatsoever
I was thinking about buying a bed and when I went into this store, a man named Chris was very helpful and so convincing that he made me want to buy a bed. They way he explained things were phenomenal and I swear, he could have made me sold my soul. I loved the purchase and it was at a great price! He even called my number to check up on the delivery and to make sure it arrived to my house, safely. I recommend that people come to this mattress firm. Other ones I have gone to, the customers were rude and didnt know how to sale without looking desperate for commission.
It was an absolutely pleasure getting my new bed from mattress firm. The customer service was impeccable. No pressure and didn’t try to over sell me on anything
Walked into Mattress firm, the manager Marina, helped me out a lot made sure I was comfortable, she had me try 4 different firmnesses just to insure I had the best possible mattress for my body. In one day she made everything happen from picking out the mattress to delivering it same day. GREAT SERVICE WILL DEFINITELY SEND EVERYONE HERE. Ask for Marina.
Effortless transaction. Mr Deepak is as pleasant as he is helpful. Will definitely recommend.
Ive never thought that buying the mattress could be such a fun!!!I came to this store without any idea what do I need. Marina knows a lot, but she didnt push me to buy. She was friendly and professionalI bought the mattress for my son and definitely will buy one more for myself in the nearest future
The store was extremely clean and welcoming. Marina greeted my mother and I as soon as we walked in and immediately had us trying mattresses. Marina made sure that the mattress we chose was the best of the best. I am very satisfied with the service I received, my mattress, and the prices.
Excellent service. Special thanks to Eileen for helping me choose the right mattress. Her patience and professionalism were amazing.She explained every mattress in detail and had me try them out before I decided.I would definitely recommend Sleepys to my friends!
Very friendly owner, he allow me to spend an hour on each mattress. Very easy and fast check out, extremely fast delivery. Completely satisfied with service!
Mohammed was so helpful. He gave me the perfect mattress I needed, and spent lots of time and had so much patience with me. I even came back another time, and he remembered exactly which matters I needed.
After having an amazing nights sleep at the Ritz, we decided that was the mattress we wanted. We did a little research, and found that the Ritz gets their mattresses from Sleepys. On our first visit, after trying several mattresses, we settled on one that ultimately ended up being a poor choice. It was way too soft for my liking. We went back and explained the problem, and Marina (who was not the person who assisted us the first time), took time to break down the mattress buying process. She also pointed us to the most similar mattress to the one in the Ritz. After trying several mattresses and spending HOURS in the store, we finally decided on a mattress. Couldnt be happier with our purchase, or the help from Marina. Definitely go see her if you need a new mattress and want expert advice.
Highly recommend this location, I bought my dream bed lux lx670 mattress with an adjustable base weeks ago and l must say it extremely comfortable. My family and I were assisted by sales associate Steven Kanusher who was very helpful, patient and professional during the purchase process.
Marina is the best! She not only kept it real and minimized the BS, but she was kind, patient, attentive and made me feel at home! 100% recommend Mattress Firm at this location, and ask especially for Marina.
Mattress store was nice and clean, went right to the purple balloons and purple section.Aleksander was very patient and took time to go through each mattress with us.We purchased a queen purple 2, and mattress protector. Delivery set for a week from now.
That sales person was very knowledgeable and helpful in explaining all the different options that they had to offer easy going, would recommend to anyone who doesn’t like to be pushed into buying something that they may not be happy with.
This is the best place to buy your mattress! Deepak was so helpful and gave us the best price and threw in a few goodies too! Go to this location! You won’t regret it!
Awesome service by a gentleman who is there on Saturdays Chris. He was patience knowledgable and committed to finding us the best mattress. He also gave us a fair price, would definitely come back
If you are searching for a new bed or mattress, definitely go here. Marina was super helpful and knew more than you can imagine about every product in the store. Excellent experience!
This is not my 1st time shopping at this store, I have shopped 1st time with a $5000 order last year with the store manager named Marina who was and is so helpful and cooperative! I came back to the store even though its a new name only to be serviced by Marina! I sent her multiple friends and they all feel the same.
The people working at this location were so accommodating and nice. They price-matched a competitor and even offered me a discount. Had exactly what I asked for and I was in and out in 20 minutes. Amazing!
I had the pleasure of working with Steven, I definitely recommend him! He was really informative and super friendly. Please ask for Steven when you walk in! Walked out with a beautiful new mattress and a frame!
Mohammed and Jacqueline were both extremely helpful - we bought three mattresses from them and would buy many more.
I went into matress firm today, and met Dan, he helped me get a mattress. He was very knowledgeable about each mattress. I have to get a foundation that moves, so you know Ill be back.
Worked with Muhammad today, great guy, made the entire process quick and painless. He really put in a lot of effort to make sure I was getting a product that fit my comfort.
It’s a very nice store. There’s lots of selections and the prices are good. The salesman Mohammed was very courteous and assisted us with selecting a good mattress.
I stopped in today to discuss new bedding options and I was completely blown away by Pavels calm demeanor, attention to detail, and most importantly the way he LISTENED TO THR CUSTOMER, a trait that has found itself go by the wayside in sales lately. I would recommend this location and especially Pavel to any prospective bedding purchaser. keep up the great work!
We went to get a mattress today and Pavel was so helpful, ask for him if you ever stop by!! We love our new mattress. We will definitely be coming back!! :)
The manager Muhammed has great knowledge and will help you find the right mattress. Buying was easy and reassuring.
Great customer service, especially when comes to Jacqueline. She was so helpful.
Pavel was amazing! He helped me get a great mattress for a great price with zero interest financing!! And he made me laugh, which is always nice. This sleepys is the best!!
Eileen Glorioso was amazing! She helped us get the most comfortable mattress for a low price. She was so nice and very patience. Thanks Eileen!!
I never knew buying mattress could be such a pleasant experience. Marina was extremely nice and helpful. Ill recommend all my friends and family.
The sales rep, Amro, was very professional, pleasant and knowledgeable. He took the time necessary to make me feel confident about my purchase.Very satisfied customer here.
I came into this store looking for a great mattress and got exactly what I was looking for. Eileen help me pick the perfect mattress and was very pleasant. I would recommend this store to anyone.
Great experience. I highly recommend this store. The sales women was knowledgable, attentive and found us a great mattress in our price range.
Marina gave us excellent customer service. She was knowledgeable, upfront, honest, and patient. Highly recommend, especially when special offers are going on.
I needed a new mattress after 17 years,and knew this was the place to go.the saleswoman,eileen was terrific.she showed me different styles and helped me to make a good choice.im looking forward to a good nights sleep, i highly recommend this store.
I went into the Mattress Firm on mcdonald ave, and I met a wonderful woman named Eileen, who was very nice and informative . it was quick and simple. I highly recommend mattress firm.
The best shopping experience ever!We came to sleepys, wondering what is new on the market the new mattress with adjustable base completely changed our lifeWhatever we do-our mattress is working with usus, not against usTempurPedic is the best sleep everThank you, SleepysThank you,Marina, for explaining it to us
Marina was absolutely delightful and helped me picked the most comfortable mattress ever! She was very knowledgable and made my experience 10 times better!
Great service. Was able to go through the process of selecting a suitable mattress and purchasing it within 30 minutes.
Im writing this review for a friend of mine who is legally blind. He claims he wasnt given the mattress that he tested in the store, rather something far inferior which now gives him backaches regularly.
Great sales guy!!! great service, great price, my best mattresses purchase experience!!!Best place to buy mattresses greatly recommended!
Amazing top of the line service. The store manager (Marina) was beyond helpful. She made shopping here a pleasure. I definitely will come back for future needs and Id recommend the place to everyone. Overall 5 star experience.
I just got a great mattress at mattress firm. Eileen was a great help with me making my choice . Highly recommended. Also great pillows ( have to go back ).
Chris was a great help showed us around th e different types of mattresses very polite and helpful ... answered all my questions whoever wants great customer service come here
So pleasant. As soon as I walked in a woman named Eileen immediately offered her help. She answered all my questions and did not push any suggestions I did not ask for. She was very professional and polite.
I had a bad back ache, came to sleepys, Marina suggested a Serta matress that presumably gives pressure relief during sleep.Pain is gone, never slept better before. Fantastic shopping experience!
Great variety of mattresses. Very professional service and peace of mind when purchasing
The 120 days trial is just a scam totally fraudulent way of selling ..... the worst return policy ever ...... it would cost you $99+ 10% of your purchase..... totally a scam.... not buying again ever
Muhammad helped us and he was super nice and showed us so many different options ! Super kind and thoughtful of the budget we were in! Would definitely recommend this location.
Helpful staff and good deals on all types of mattresses and they can find a way to get you into a bed that fits your budget!!
Great customer service. Marina was very knowledgeable and helped us pick a very comfortable mattress.
Had a wonferful experience at Mattress Firm. Moustafa was very knowlegable and patient. He got me great deals!
Eileen gave us all the info we were looking for. Not your typical pushy sales person, listened to our wants and had us in and out in 20 minutes. Definitely recommend this location.
Tiffany Hawthorne was an exceptional sales person. She was thoughtful and provide great assistance.
My name is Raphael this time I went to my wife shopping to Sleepys on McDonald Avenue and Avenue J in Brooklyn New York and I was very fortunate to meet a gentleman named Alex and his manager Marina my wife and I are extremely satisfied with Alexs courtesy is professionalism is sensitivity his time and patience and letting us know if we need it without any kind of pressure and as I said we were very fortunate to come early please Alexs demeanor a disposition or fantastic to put any pressure on us we got some youre very happy with
Having a Great Presidents Day Sale ..At Mattress Firm ... Id be very happy to assist you and help you purchase a great mattress ..My name is Eileen and I do hope I get to see you today ..
Came here because my order got screwed up at another location Tiffany took very good care of me she made it happen and now all I have to do is wait for my mattress delivery in two days couldnt ask for a better outcome
Very helpful, clean. Bought a flip leg bed base full size.
Pavel was awesome, he made us laugh and helped us find a great mattress for me and my husband.
MARINA helped me she is awesome . From the moment I walked in sleepy until I left with the bed that I needed for my daughter she was awesome .5 stars all the way..
Excellent customer service, no pressure an Mohamed is the best, very accommodating.
Im so happy with purchase mattressMickeal is great helper with good experience.
Great mattress selections, very knowledgable and friendly sales peopleThank you Marina!
Amazing serviceMade sure that I get the right comfortability with the mattressGreat priceGo see Marina for best service
We went to the matress firm today spoke to the saleman Drew who took very good care of us he explained every thing to us answering all our que
Courteous and very patient salesperson. Pavel was really nice and showed us many choices to pick from.
Super great service! Got 2 mattress for great price. Highly recommended!!
I came into mattress firm, its very wonderful place, employee was very friendly especially xeileen.
Hi my name is Mike. I work every Sunday at this store. Mention my name from this review and I will give you a Free Pillow
Marina is amazing with her customer service and does the best to find you a matress that is best for you. Ask for her
Highly recommend this Mattress Firm great customer service MARINA was very helpful on everything.
Great deal the woman were very nice and understanding n finance was easy
I appreciated the customer service that I have received. The salesman was polite and courteous. I recommend this store to everyone.
Very helpfull staff both gentlemanworking there were very knowledgeable and honest and its was pleasure of a transaction
Marina was incredible, patient, friendly, and took her time to make sure I get the best matteress for the best deal
This location is by far the best location I have been to.The service is absolutely excellent,MARINA definitely makes sure to take care of all your questions,concerns and makes sure you leave satisfied with what most suits your needs.This location is my place to go and MARINA is my person.You will leave happy.
Drew was great in helping me decide on what to get to help me sleep better. Very Professional highly recommended...
Got a great deal from the store manager. Let’s hope it all works out!!!
Marina was very kind and helpful made our shopping experience smooth and easy.
Jacqueline was great!
Speak to Eileen, best customer service. Assisted us quickly and found what is appropriate for me.
Excellent service from Steven and Sujani! Not pushy but very patient and helpful. Highly recommended.
This place is excellence. I highly recommend it. When you go there ask for Chirs to help you and he will explain you what actually good for you.
We are very happy with a customer service. Marina is professional and carrying. Thank you!
Great mattress at great prices! Marina is the best!
Good service, strange they dont do free delivery, Alexander is the best!
Beautiful store, excellent service
Very nice and knowledgeable sales person.
Sales woman was great professional knowledgeable
Good shopping experience Jackie is awesome !
Steven is a good person thank u for a good job and he help us
Mike helped us out tremendously. I would definitely come back here again.
Kevin Tappan gave me excellent service and gave me good advice.
Drew helped me out with the perfect mattress i needed
Marina shes the best costumer service amazing lady
Great Service and warm atmosphere! Definitely an overall great experience!
The best place to go great service and awesome prices!!! marine is the bast
The sales person Marina is a very professional worker!
Very nice guy very friendly
Great experience!! Marina is wonderful and very helpful!!
Great sales specialist Marina!
Eileen was so cool . Very helpful
Pavel was very helpful.
Great service!
Very good experience
Marina
Exellent store!!!!
Good Service
Excellent customer service
Very Good Service from the Seller Jaqueline
Total reviews rating 4.8
159 Reviews for Mattress Firm Mcdonald Avenue 2023:
Review №1
2022-06-15I got both of my children mattresses from Mattress Firm and I couldnt be happier. So easy to deal with and very smooth transactions. Muhammed was my salesperson and he was super helpful helping me choose the right mattress for my growing kids, they became heavier and needed a firmer mattress. I now owe these mattresses for the past 5 years and no complaints.
Review №2
2022-05-10Great experience and good workers. Deepak made sure to take his time explaining the differences between various mattresses and was knowledgeable in the field. It took about 2-3 hours to get everything finalized and processed.
Review №3
2022-05-18Met a great salesman Daniel who helped guide me to pick out a mattress that I had to do for the first time, he was very helpful, encouraged me to take my time and full of information! Thanks for making the experience better than expected!
Review №4
2022-04-16Salesman kept us there to long. Little computer knowledge. Store never has anything.We had to go to Flatbush to pick up bed then 86st 3rd ave to pick up base.Does not tell you about specials customers go in prepared. I went from 1000 to 600.
Review №5
2022-07-17From the moment I walked in to the store until the next day when my box spring was delivered I received star service. My sales rep Irakli was friendly and profession. He did not try to upsell me. Showed me three options, and I was in & out of the store and under 2O mins.The box spring was delivered the next day within the two hour window as stated in the email.The two men were professional and courteous.I recommend the McDonald Avenue location
Review №6
2022-06-26Took 20 minutes to pick the mattress and 2-3 hours to checkout. And still don’t know if I’ll receive a mattress. Just got 2 different delivery dates. My credit card looks like it was charged twice. If I didn’t have so much time invested already, I definitely would have walked out and slept on a park bench. Absolutely ridiculous.
Review №7
2022-05-28Jacqueline was very helpful and knowledgeable in the products she was selling. Also concerned in the mattress I would eventually choose would be most comfortable for me.
Review №8
2021-12-28My husband and I where looking to buy a new mattress for while and the experience was amazing. Mr. Muhammad was very helpful he guided us with choosing the comfort that best for us! He had so much patience. He didnt push anything on us. Muhammad made sure we were satisfied before making the purchase we didnt feel rushed!When they delivered the mattress the workers where concerned we cldnt fit mattress through the door cuz its narrow BUT that didnt stop them. It took them alot of patience and time to get it through the door. After it took them 5 min to set up the bed. They did everything with a smile! Highly recommend using mattress firm! Amazing service!
Review №9
2022-02-21I had just gone to the Mattress Firm on McDonald Ave I wanted to buy the same Kingsdown mattress that I had purchased twice before but they didn’t have it anymore. The salesperson showed me a Serta that was similar in feel. I got it delivered 2 days later the delivery man had my old mattress out in 2 minutes and my new one in 2 minutes despite the fact that I live in a tiny basement with low ceilings and a narrow hallway. I purchased the Serta perfect sleeper Sandberg firm I highly recommended it is extremely comfortable and had all around excellent customer service.
Review №10
2021-10-18The customer service was fantastic. Our mattress expert was Jacqueline and she truly was an expert in what she did. She was very knowledgeable about all of the products they offered and was very friendly/inviting. She helped us find exactly what we needed. Thank you