Delivery
Yes
Mattress Firm Nostrand in Brooklyn
Categories
Location on the map
Brooklyn, Kings County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Payments
Cheques
Yes
Credit cards
Yes
Phone: +1 347-729-5057
Site: https://stores.mattressfirm.com/...
Site: https://stores.mattressfirm.com/...
Opening hours
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:10AM–7PM
Comments (80)
What an amazing experience it was to buy a new mattress from Mattress Firm. Renee was simply amazing, knowledgeable, personable and customer service oriented. I told her the three key things that I needed and she pointed me in the right direction, where I purchased a phenomenal mattress and saved TONS of money!!!Thank you very much Mattress Firm!!! Thank you very much Renee!!!
We had great service. We went to buy a mattress and ended up buying a memory foam hybrid mattress and a base. John was very knowledgeable and devoted time to explain all the differences between the mattresses and bases. Everything in the store was clean and we felt safe trying mattresses and what not. The service was extraordinary. We can’t wait to get the mattress delivered on Wednesday (which was the day of our choice). John also provided advice on financing and we were able to have everything done and organized very easily in the store. They also get rid of the old mattress! I highly recommend this place (so close to Brooklyn Colege a
It was a true pleasure meeting John at this Mattress Firm location! We really needed a new mattress and were overwhelmed by all the options and info we read online and were honestly dreading going to a store in person. To our surprise, as soon as we walked into this location, we were greeted by John and received the Most Professional Courteous and Friendly service anyone could ask for! John answered all of our questions, helped us figure out the best type of mattress based on our lifestyle and sleep position. We were only looking to purchase a mattress but after his recommendation to try out the adjustable base, we were both sold and cannot wait for our mattress to arrive. Thanks to John, our experience and visit to this location was super productive!!!
I ordered a mattress online from another retailer and 3 weeks later it still hadnt even shipped! I understand COVID is delaying everything but my air mattress had a hole and I was desperate. So I went to Mattress Firm and asked the woman working there how soon I could have a mattress shipped to my apartment. She said two days. Sold.Im kicking myself for not remembering her name because she was fantastic. She stuck to my budget, helped me find the perfect mattress, and helped me set up 12 month financing for it as well.Delivery was easy. She called me that day letting me know my two hour delivery period. She didnt have to, she just really went out of her way to help me out.And a week later I got a call from her again asking how the mattress was doing and if the delivery went okay.Amazing customer service, and a great mattress. Ill never order another mattress from Amazon again.
Went in Saturday and was helped by John. Great customer service, great at explaining and helping me pick something that is just for me.
Both Mgr andSales Rep Raslin were so knowledgeable and knew exactly how to info on the many levels of Mattress and details of each mattress performance and function. Raslin is a true professional and extremely knowledgeable sales person.This Nostrand Ave store Rocks!!!
Alex at this Mattress Firm location was amazing. He was very helpful to my father that went into the store for assistance with finding a new bed. Alex was attentive and extremely accommodating to the requests. His customer service was outstanding.
My warranty is three years away, and the mattress is sagging, so I did everything that was required to apply for a new mattress. I was unable to send the information to the company. I would not buy another mattress from this company.
All I have to say is wow! There was an employee by the name of John who really really helped us out! He taught us all we need to know about buying and taking care of our new mattresses! We don’t know what we would’ve done without him! Thank you John and mattress firm!
This was my first experience with Sleepys. Faith was my salesperson. She was helpful, friendly and not pushy at all. I was able to negotiate easily with her. She was beyond helpful, staying within in my budget and specifications for a mattress. My memory foam mattress is amazing!
We went into Mattress Firm, and needed to buy two full size mattresses. We had already gone shopping, and knew our price range. We dealt with Bill Kerry, and he was awesome. He gave us everything that we were looking for, gave us a great price, threw in some extra stuff, and delivered it on the day it was promised. It was a little later (1/2 hour after the window they gave us), but all-in-all a very good experience, and I would recommend asking for Bill when you go there. Good guy.
Haven’t gotten my mattress yet to leave much of a review but the phone customer service I received was great. I wanted to buy and pick up a mattress on the same day but since no store had what I wanted in stock, they next day shipped my mattress and did not charge me delivery fees. Now I await my bed, hopefully it’s here tomorrow as said 😃
Wonderful service, Freddy was great and clearly showed me the various options based on what I was looking for. Easy transaction, would definitely use them again!
Very friendly young lady helped me find the best mattress for me.
Went in to the store and our Sales person was Anthony. He gave us the most detailed run down of all the mattresses and the comfort level.Once we were able to find the mattress we needed he did everything in his power to help us pick the right payment options . Highly recommend the Nostrand store Sales Rep was attentive and very professional.
Amazing experience at the Mattress Firm on the Junction. Raphael was extremely informative and knowledgeable. He helped us pick the perfect mattress for our needs and gave us a great deal. If youre looking for a new mattress, I highly recommend coming to this location!
I actually ordered a mattess set online and when i was ready for it to be delivered i stopped by this Mattess Firm location to make my last payment and to set up delivery date. I believed it was Anthony who helped me with the delivery. He was a great help. Anthony told me about their guarantee, the 120 days they allowed for you to get used to the mattess. Overall what to expect. He was awesome.
My experience was not as painful as I thought it would be because of Mr. Anthonee Francis’ professionalism and pleasant personality. He provided the time and attention I required in order to make a decision about which mattress to purchase. And, while I had a ton of questions, he was patient and answered all of them. Mr. Francis is an asset to Mattress Firm.
Juan Knox is an exceptional salesman: helpful and knowledgeable, provided great service. We’ll buy from him again. Raisa T from Brooklyn
Marie-ashley was extremely knowledgeable and pleasant. She answered all our questions and made it easy for us to pick a mattress.
I purchased beautyrest king size mattress from this store with Mr. Anthony Francis. In just few months now, my mattress is sagging. It literally takes my body inside. I started to have a back-pain. Later, I got to know my back pain is because of this mattress. Mr. Anthony did too much promises that we are just a phone call away. This mattress has 10 year warranty and if it saggs more than a inch, we replace it and all. I purchased this highly expensive mattress on his words. Now when problem happened, no body is hearing. Anthony said I need to do it online or Ive to pay 80$ for third party inspection. He cant do anything. I said, Fine.Now, I have also spent 80$ and took third party inspection. The company name was Mattress Marshals. Inspector name- Clark.I did not wanted to do by myself because this sagging is not visible on pictures. You need to actually sit snd feel how deep youre going. So I spent the money so that the Inspector could get clear idea about the actual problem.He came to inspect. He told, Its Crazy, Mattress is sagging heavily. Its not good. It is damaged. This was his words.After few days, I got the result, it said My warranty claim has not passed. The company csn not provide refund or replacement.This was extremely horrible. After that I contacted the inspector Clark few times, but he did not recieved a call even once. I emailed to the company back, but did not get the response on email too.I could have spent 200$ on some random mattress and could have thrown away. But Ive spent 2000$ and its not a small amount.I request the concern team to re-investigate the matter. Look into the problem and do a justice to the problem. Also, please note, most reviews are 5* because the associates tell us to make the reviews in front of them, marking 5 star and writing positive. Doing this doesnt provide genuine feedbacks.Upon request, Ill share all the necessary details to look into it.I hope, this review will not go in vain and will reach to the concern authority who can provide a fair judgement.Thanks.Tejas Shah
My experience at this Sleepys was AMAZING!!! Afeia was extremely helpful and wonderful to me, I came back to the store 3 times in one day (twice with my mom) to show her how much I loved these beds. I told Afeia I have back and neck problems and she showed me the perfect bed and also the adjustable base. I was completely sold! She was professional and patient with me, also great humour. Im glad I came the days she was working. Anyways yess I brought a new mattress with the massaging adjustable base and two pillows. I cant wait to get my bed delivered and my neck and back problems fixed. If anyone plans to go to Sleepys at this location, please go on Thursday and Saturday, youll have the best sales associate EVER!!
Best customer experience thus far. Alejandro was very clear and thorough. We were able to make a well informed purchase and feel confident about it!
HI GN HOW U DOIN I BOUGHT LUXIOUS MATTRESS FIRM TODAY THE ASSOCIATE WHO HELPED ME 💗 WAS VERY CAUTIOUS HER NAME IS RENEE SHE DID A GOOD JOB CONVINCE TO BUY THE BEST MATTRESS FOR MY BACK IT WAS COSTLY OVER A THOUSAND AND CHANGE IM HAPPY I WILL ENJOY MY AMAZING 👏 MATTRESS FOR COMFORT WILL VISIT IN THE NEAR FUTURE....THANK U
First I was greeted with a warm welcome with the repAnd he was very professional and knowledge about the product I purchase
My experience with Dennis was great his knowledge and customer service helped me to make an informed decision with a great mattress choice exactly in my price range.
Anthony was a dream! He put our financial and personal preferences first, was patient and polite as we made our decision, and helped us protect our purchase and set up a next-day delivery. I hope to work with Anthony again when we purchase our next mattress - hes the man!!
I was really nervous about buying a mattress. I heard they were expensive but Raphael made me feel really comfortable and explained everything in detail and thanks to his help I have the perfect beautyrest mattress.
Excellent service. Pleasant personalities. Not pushy. I was given time to make up my mind about what I needed. Will be back in the store to purchase another item.
Raphael was great, helpful, very accommodating and very informative. He offered me a variety of different payment options. I will definitely recommend people to come to Mattress Firm.
George Samot was a very helpful and patient salesman would recommend him for your business without reservations.
Just came by and made a purchase with Alex he was a great help in helping me find the bed that i need
The sales associate Anthony Gay was great. Very informed, patient and honest. No misleading information , bait and switch, or pressure to buy. I highly recommend this store.
The salesman Alex was very helpful in explaining everything to me about my purchase. He went above and beyond in helping me and was very professional.
I had a great experience with the sales lady Afeia she was extremely helpfull.Would definately do more business with sleepys.My daughter had an awesome time with the store my son also purchased bedding accessories,In all the entire family was extremely happy with the results.
The lady renee was very informative quite pleasantI would love to deal with her again.
Renee was kind, experienced, patient, and exceedingly helpful in picking out a mattress.
Absolutely Amazing! Went there with a Budget and fell in love with an Hampton & Rhodes for my niece DeeDee the Mattress Fairy worked her magic and us an irresistible DEAL! Thank you so much! 😍😍😍
Excellent mattress experience with Raphael Peters. Great customer Svc.Ii highly recommend him as he is very knowledgable about the product he is selling.
The service rep was a nice guy he was patient and explained everything and convinced me to purchase
Your services were very excellent 10 stars up and if any body aske me a bout a bed i will refering them to your company.
Faith was very friendly and helpful! She helped me find the mattress I was looking for with a payment plan I could afford.
I went to the store on 2223 Nostrand ave on July 3 2020 the salesman name is Dennis R Williams he was excellent and extremely polite I recommend him for Best salesman EVER!!!!
Dennis was fantastic! Great service, and such a friendly experience. Would definitely recommend buying from him!
Great Customer Service. She was very helpful and made the purchase very smoothly. I will definitely recommend this place!!!!
Overall pleasant young lady
Mattress was not comfortable and they would not accept return of mattress within their stated 120 day return policy so had to get credit card company to enforce this.
Rafael was personable and extremely informative. I will comeback to get adjustable base and mattress. Many Kudos to Rafael.
Prompt, pleasant service. Only 4 stars because I was looking for a mattress at a slightly lower price.
Great salesman knowledge attitude a first class place.
Alex was great! Explained everything in full detail and gave great suggestions.
My sales associate Renee was great!
Store were clean associated was welling to assist me with my purchase ..
Great product selection and knowledgeable staff. and the showroom is pretty clean
Very good salespeople.Very helpful.
Just left mattress firm brooklyn college location had a wonderful times with vernard we brought a bed for my daughter aweome experience
Juan was very kind to us and made our experience worthwhile.
I like it. Not many options to look at at this location. But its a good store. Great customer service.
Customer service is A1. Very professional and answers all your questions.
Juan was super helpful.
Great experience, with vernard very helpful sales staff. Great prices!! Love the experience
My experience was extremely excellent 👌
Great customer service by Maria! Thank you
Staff member Andre was extremely helpful and went the extra mile
Super helpful staff
Juan was very helpful and knowledgeable.
Vernard was very helpful. Thanks.
Mary on Nostrand was A+
Good products
Me
Total reviews rating 4.7
80 Reviews for Mattress Firm Nostrand 2023:
Review №1
2022-04-15It was an awesome experience. My sales representative was great. Knew everything about the different types of mattresses and asked about how I slept, to help me choose the best one for my needs. He was patient and listened to my concerns.
Review №2
2022-07-08The sales lady in the Brooklyn store off Nostrand Ave was the best. She took her time showing me all the different kinds of mattresses. I ended up buying from this store. I will recommend Mattress Firm to everyone. They have great deals and great customer service.
Review №3
2022-07-26I purchased an adjustable base from Mattress Firm that broke within a matter of months. Mattress Firm states that they are not responsible for the repair of this product that they sell. Their website and their customer service will direct you to a long list of supposed manufacturers who can fix the adjustable base. However, ALL of them state that they are not responsible for the repair. Mattress Firm WILL NOT honor their warranty. I was also foolish enough to purchase an extended warranty when I bought my mattress and base from Mattress Firm. I wish that I knew about their business practices in advance. Save yourself. Look elsewhere when you want to purchase any bedroom item. This is not a good company.
Review №4
2022-03-18The service was EXCELLENT!!! I am a very happy customer.The mattress is great and comfortable very excellent affordable pricing.the customer Rep Juan was very helpful and professional...The delivery was also Great. They delivered at the time that was set.I recommend this Mattress Frim on Nostrand to anybody.I will definitely go to this store again.
Review №5
2022-04-30I was looking to purchase a new mattress and I was greeted warmly by sleep expert Raz. She was friendly and super knowledgeable about the stores offerings. She explained pros and cons, all while keeping me on budget. I highly recommend coming to this location for your sleep needs! Raz was the best and made my experience so easy!
Review №6
2022-06-01Mary at the Mattress Firm on Nostrand was an amazing help to me in an emergency time of need. I couldn’t have had a smoother experience. If you go to this Mattress Firm, ask for Mary!!
Review №7
2022-06-05I have bought 3 mattresses and thrown out thousands until I came here, Mary is the absolute best, so knowledgeable and she took 3 hours with me around and around the store until we picked my matress. Undeniable how good it is to have a human touch!
Review №8
2022-05-21Great customer service I forgot the lady name that helped me but was very helpful & ended up buying a mattress that same day
Review №9
2021-01-15My boyfriend and I went into the store on New Years Day and didn’t expect to purchase anything. We were greeted by John and this man is an absolute amazing salesman! His customer service is impeccable, and he wasn’t pushing anything onto us (which we appreciated because we’ve worked retail for years and know how hard companies push sales). He was genuine, clear, and very informative. We ended up purchasing a king size mattress and an adjustable base. Thanks again, John! We love the bed and base!
Review №10
2021-02-25The sales person who attended to me was very knowledgeable about the merchandise and caring about my needs. She made me feel very at ease and comfortable. She explained the differences of the mattresses we look at and from her doing so it was very easy for me to come to my final decision. It was a very pleasant experience. Much thanks again.