Mattress Firm Peekskill in Mohegan Lake
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Mohegan Lake, Westchester County, New York, US
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Site: https://stores.mattressfirm.com/...
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:10AM–7PM
Very good experience. I was there to buy my mother a new bed. My mother is in her 80’s and has Parkinson’s disease so there is a lot going on when my mother is involved and even more when she has to make the decisions herself, but the saleswoman, Shari Roufberg, was very patient and accommodating. I appreciated that, but more importantly so did my mother. She felt at ease and oh so happy afterwards when she realized she’s getting a new bed (mattress and an adjustable bed frame)!for the first time in half a century!
I had a wonderful experience with Mattress Firm! Upon walking into the Mohegan lake store, I was greeted by Shari who was phenomenal! She answered all my questions, helped me choose the right mattress and delivery for the next day!The men who delivered my mattress were courteous, friendly and respectful of my home. I would definitely recommend Mattress Firm to anyone !
We had a wonderful experience here!!! This was my first time looking for a mattress. Donald made the process fun and easy. Before we even started we went through a list of what I liked the most: soft, firm, memory foam, adjustable, size, type, price range, etc. He was very accommodating and took his time to find the best mattress for me. While trying out different mattresses he got me the comfiest pillow to try out with each mattress, (with the sheet on top of course) which made the experience entirely different. I left the store with a great price, a great mattress, and a great experience. We definitely will be going back and I highly recommend this Mattress Firm.
My wife and I have been looking at mattresses and trying to figure out what would be best. My wife has had a few back surgeries and I myself have lower back issues. We were confused in what would be best. After months of looking into online, reviews, etc. and still confused as to what we needed. We knew we would be spending money on a quality mattress. We visited mattress firm in cortlandt town center and was helped by Shari, let me say she can answer any and all questions that I had. Never could I imagine the amount of what goes into all these mattresses all of which Shari not only knew but could explain. Never felt pressured, rushed, gave us the same info again on certain mattresses that we went back to. I can say I don’t always look forward to buying things (especially when I felt I was sold something in the past that I wasn’t exactly told the truth, yes a mattress) Hands down I would recommend Shari to anyone who is looking to purchase a mattress, stress free, polite, honest, just a person of knowledge, top notch service by Shari. TEN STARS
We decided to visit the store to browse for a new bed. We have been looking online, but couldn’t get an idea of our needs. When we walked into the store, we were greeted immediately by Donald. He was very pleasant and wanted to be of service.Donald walked us through a lot of different options. He was very easy-going and answered all of our questions. He was very honest, which we really appreciated and never felt pressured to make a purchase. Due to our interaction with Donald, we went ahead and made the purchase before leaving the store.He really listened to our needs and provided an option that we were happy with. We will definitely keep his information handy. We would love to conduct business with Donald in the future.
Donald was welcoming when we entered the store. He explained everything in detail and took his time with us. We never felt rushed or pushed in buying any of the products. He told us about all the promotions as well. I would definitely recommend him to anyone who needed to buy a new bed!
When we walked into un we was greeted and told he would be right with us soon as he’s done with the customer he was with. As soon as he was finished the gentleman came over to us Introduced his self and asked how could he help us. We told him what we were looking for and he showed us different mattresses and the difference between them. We stayed for maybe 1 1/2 and was very pleased with his friendliness and knowledgeable information about the mattress. Great, correction Excellent sales man. I told him it was a pleasure doing business with him and would refer everyone from work to friends and family. Thank you Donald for your professionalism.
What a learning experience!! Knew we needed a new mattress but had no idea all the different mattresses their were! But with the help of Shari Roufberg she explained all of our choices. We narrowed it down to 3 different mattresses and she was so patient and answered all our questions!! We ended up with a Tempurpedic with an adjustable base. We are looking forward to getting it in just 2 days. Definitely a learning experience, thanks Shari for all your help!
The sale guy Ronald was knowledgeable and experienced with the products. We spend over an hour trying various makes and model. He was friendly ,, personable and listened to what you wanted and didnt push you to something you didnt want to buy. The product speaks for itself and that does make his job easier.
Great selections and an awesome salesperson Shari made my experience as smooth as possible! She didn’t try to push anything on me and was very receptive to what I needed plus for a nominal fee they’ll deliver on time and even assemble the frame! A+ all around and def recommend!!
We couldn’t have been happier with our Mattress Firm experience. Our sales associate, Jack Dolan, was courteous, knowledgeable, and extremely patient in helping us find the perfect mattress. We had had a previous mattress purchase nightmare from another retailer, and Jack was simply wonderful. He took this into account when assessing our needs and not only made helpful recommendations, but also gave us factual information based on our reports to support his recommendations. We felt extremely comfortable that he had the best interest of our health and comfort in mind. We are getting the best nights sleep in a long time, not only because our mattress is excellent quality, but also because we had a fantastic customer service experience that we could trust.
As soon I walked in, I was pleasantly greeted and assisted. The product I was searching for was in stock and the Sales Associate was eager to assist! Quick, and straight to the point and I felt the care and passion behind the service I was receiving! Top class and unmatched!I’d recommend Mattress Firm to and of my many friends!
Great store, great people, great products!! Bought a new mattress for my husband and I there last summer and have been sleeping so well that when my son needed one, that was the first place I thought of going. Mike was fabulous - talked my teenage son through the process and was friendly and patient. In under an hour, the deal was done and everyone was happy. Highly endorse and recommend - will definitely go back!
*Updated*I am updating my review for Mattress Firm in Mohegan Lake because of the salesperson Shari Roufberg who helped me yesterday. I decided to give this business a second chance and I’m am very very glad I did, Shari was fantastic!!!!, she is very knowledgeable, patient and really tries to fit you to the perfect bed for your specific needs. I am more than confident everything will go right this time. Thank you so much Shari for making this a much better experience. Go see Shari at Mattress Firm in Mohegan Lake if you’re looking for a Mattress, you won’t be disappointed.____________________________________________________The salesman Kevin and the manager Jason are good guys. But the companys delivery service is outsourced and they are horrible. I waited on Saturday during Memorial Day weekend for my mattress and base totaling over $4700. When the delivery crew arrived I helped move my mattress and box spring off the bed, one of the crew looked at my bed frame without measuring and stated nastily ” that’s not going to fit and I’m not here to do double work so once I drop the frame that’s where it stays”. Needless to say I refused delivery and called my salesman Kevin and the manager Jason who tried to work with me but in end unfortunately it did not work out. I feel I should have been offered a better deal initially not after I had lost all patience. Now I have to waste more time looking for a mattress and base. Nothing like wasted time!
Steve was responsive, caring, and attentive. All of my questions were answered. I left the store confidently and assured about my choice and purchase. Could not have asked for a more personal experience. Choosing a bed is a very important decision. Steve understood that and gave me the space and information I needed to make an informed decision.
I just bought a bed that meets all my needs and it’s beautiful. Thank you Jason at Mohegan Lake for all your help and patience with answering all my questions. *Just as an update: Ive been sleeping on my new bed for a few weeks now. I can say I have no back problems. The adjustable bed 900 Power Base is awesome with the Olivia Plush Chattam & Wells mattress. This was a really good buy and Im happy with my purchase.
Shoutout to the absolute best sales person here at the Mohegan Lake, NY location. Her name was Shari. She guided my husband and I on what was a mind whirling internet search. She went out of her way to really get to know our sleep patterns and habits. The professionalism and knowledge she possessed was very impressive. Best part is she wasnt pushy as other salespersons sometimes are. We can finally put our minds to rest! Thank you Shari! 👏👏👏
Never before in my life have I experienced such efficient customer service. My wife of 12 years has a loose disk in her thoracic vertebrae, requiring an upgrade from our old mattress (which in my opinion is more than a few years past its prime). Luckily for us, Mike made us feel right at home from the second we arrived at Mattress Firm! His positive can-do attitude made this boring task quick and painless. I could not be more satisfied with the outcome.
Visited this location this afternoon with my family looking to buy a queen size bed for ourselves. Ended up leaving with one for us and a full for my son. Mike was great to work with. Friendly, professional and knowledgeable. Will definitely recommend friends and family to this location and return the next time I am shopping for a new mattress.
Loved my experience! usually my memories of going to a mattress store are never good, but the service and knowledge I received from Mike and the staff were more than helpful and made me feel comfortable and confident in my purchase! would definitely recommend this store to anyone in the market!
Just bought a mattress from mattress firm in Mohegan Lake. Steven helped us find the perfect mattress (hopefully!). He was super friendly from the moment we walked in and helped us test mattresses until we found the comfort level meant for us. No pressure sales and very knowledgeable.
All of the employees were very professional and helpful. Mike personally helped me to find a mattress that would best fit my needs. I would recommend this store to anyone in need of a new mattress. I would personally ask for Mikes help because he was very professional and helpful with my purchasing experience.
I felt comfortable from the minute I walked thru the door. Tim was the best. Patiently waited as we worked our way thru the showroom and offered great advice for deciding on the best mattress for us. Shopping with Tim was a very good experience. Ask for him when you go in. He knows all there is to know.
It was a great experience buying a mattress here. I had a couple of urine stains on my old bed so I had to cop a new mattress. Also, my girlfriend was complaining about the stench. Thankfully, I bought a new mattress and our relationship is going strong. Shout out to Mike for the help with picking the right mattress and saving my relationship.
Great service from Kwesi , I wasnt really sure which bed to get and he assisted me on a difficult discussion. The store was also very clean and well orinized. Ill go back anytime I need a bed also would recommend all friends and family to go specifically there for Mr.Kelly.
Will always be Sleepys to me. My sister and I bought a mattress from Sleepys for our mother the mattress was defected they refuse to change it. Trust me people go to Raymour & Flanigan, Macys, Sears anywhere but Sleepys oh mattress firm changing your name doesnt change the nature of the beast
Stepped into mattress firm and automatically felt welcomed me and my wife explained to mike what we were looking for and he helped us narrow it down he walked us thru the whole process and was very patient in listening to our needs mike you deserve 10 stars i would definitely recommend mattress firm!!!!
I WAS JUST WINDOW SHOPPING WITH SOME FRIENDS AND WALKED IN TO BROWSE A LITTLE.... LITTLE DID I KNOW I WAS GOING TO WALK OUT WITH A BRAND NEW MATTRESS. I HAD THE BEST SALES PERSON EVER HIS NAME IS KWESI . MAKE SURE YOU GO TO HIM LITERALLY THE BEST. THANK YOU SO MUCH MR KWESI, I AM IN LOVE WITH MY MATTRESS!!
Very poor sales interaction i was the only customer in the shop the phone ring the sale person answered the phone and speak to another customer for over 5 minutes totally ignoring me I left and went to the other store and both I need but will never go back to any of your store
Total reviews rating 4.8
165 Reviews for Mattress Firm Peekskill 2023:
Review №1
2022-07-05Shari the Mattress Firm sales rep had the patience to listen to my questions & concerns. Then she had me test a few mattresses while making a few valid suggestions without being pushy. I did wind up buying a mattress and bed frame (both in stock) which I’ll be getting as luck would have it two days later! Don the Manager was also a gentleman too. All in all a great experience for this Marine Veteran. Kudos & Thank you!
Review №2
2022-04-06I walked in to Mattress Firm looking for a frame for my Queen size bed and I received the best advice and the best frame for the bed. The sales woman who I talked to was very knowledgeable about the product she was selling. The Mattress Firm Peekskill store location is the best at what they do!! Very much satisfied with my purchase of the frame with room for storage space . I recommend you check them out 😉!!👍🏼👍🏼
Review №3
2022-02-20Buying a new mattresses is a very subjective experience and not one that most people have the proper tools too navigate effectively on their own.I for one have been confused about the best mattress to buy as well as concerned about making the right choice. For those reasons I have been dithering and delaying the purchase of a much-needed new mattress for sometime now.So with that said, a big shout out to Shari at Mattress Firm in Mohegan Lake, NY for being my guide, answering all my many questions, crafting a fair price and helping me decide on the best mattress that suits my needs.Highly recommend!
Review №4
2022-05-10I was greeted immediately by Nick as I entered the store. He was pleasant,knowledgeable,and professional.I looked at several mattresses and frames and there was no pressure what so ever on deciding or buying one.The store had great sales and a large variety of models to select from.Cant wait for my delivery.
Review №5
2021-12-30Our whole experience was very pleasant. Don was a gentleman, easy to work with and friendly. He gave us a great deal on the perfect mattress for our daughter. I highly recommend this location of youre in the market for a new mattress.
Review №6
2022-07-05Excellent service. Our sales representative Shari explained everything in detail to my wife and I. She also had a trick up sleeve on how to keep our children entertained while we shopped for our new bed. Thank you again Shari.
Review №7
2022-05-29The salesperson was very knowledgeable about the mattress I had researched. He was very patient and showed me several products from which to choose. My experience was pleasant.
Review №8
2022-02-06We needed a bed and Jason helped us find the one that was just right for us. Jason was knowledgeable and demonstrated the different types of movable bedframes. He made us an offer we couldnt refuse. Thank you.
Review №9
2021-08-18Noah was our salesman. He was friendly, personable and knew the options - $ wise as well as the variety of options for each mattress manufacturer. Once he knew what we had in mind, he was able to make suggestions for the mattresses that would meet our needs. All in all, Noah was a savy salesman who helped us make a decision on our mattress that met our needs and we were very happy with the service he provided.
Review №10
2021-08-11Don was very helpful with picking out a mattress. He showed us all our options and we tried out each mattress to see which one was the most comfortable. We ordered the hybrid medium Tempur-pedic. It was delivered within 2 days. I only slept on it one night so far; seems comfortable.