Mattress Firm Port Jefferson Station in Port Jefferson Station
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Port Jefferson Station, Suffolk County, New York, US
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Site: https://stores.mattressfirm.com/...
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:10AM–7PM
My salesman, Robert Wozniak, was extremely professional & knowledgeable with fitting me to the appropriate mattress for my body type. He was very patience with my indecisiveness and he worked with me on completing my mattress firm exchange. I highly recommend reaching out to him should you be looking for the perfect mattress!!
Had a great experience with Jeffery. I was a little nervous knowing how the mattress shopping deals work. Jeffery got straight to the point with everything and answered all my questions. We went over which firmness and style mattress would work best for me and gave me as much time as I needed to test them. Then we went over what my budget was and found a perfect deal I am happy with. Store was clean and very easy to understand everything . Will recommend to family and friends. Thanks!
Just a few words about our wonderful experience aith Mattress Firm, Port Jefferson Station. Ordered an adjustable split king set and two pillows. Trouble free transaction with Sean, the Sales person. The delivery was flawless. Showed up on time, wore booties and gloves and were polite and efficient. All in all, a remarkable experience. Best of all, we LOVE our new bed !
Jamie Morris was amazing! He helped us save more than 600 dollars on my purchase. I couldn’t have asked for a more helpful salesman/store manager to help find the perfect bed for me. My college house is in Connecticut and we just bought it and it will be there just two days after purchasing!! Thank you so much Mr. Morris for all your help and your kindness.
Needing 2 complete mattress sets for my two sons I went to Mattress Firm after not finding what I needed at Bobs and Raymour and Flanagan. When my husband and I walked in we were immediately greeted by Jamie. He was extremely nice, knowledgeable, and helpful and not at all pushy. He showed us everything we were looking for at all price points. Ultimately, we decided on the Beautyrest mattress. It was way more than we were planning on spending but after Jamie worked his magic we got a great price for 2 lovely and extremely comfortable mattresses. Delivery was smooth with no issues. The boys are sleeping like Kings and are very happy with their new beds! I would definitely recommend this location and asking for Jamie.
We got the pleasure of getting Jamie Morris to help us find our new mattress. He was so very positive and friendly and super helpful. He made it so easy for us to get the bed that we wanted and fit our budget! If you plan on going to a mattress firm I highly recommend going to see Jamie over at Port Jeff station. He was awesome!
Great experience with Jamie! He was really cool, a great conversationalist & good vibes all around. Tried out a bunch of the mattresses, he helped me and my boyfriend find the best one for us. He even guessed which one we’d buy before we tested them out, and got it right! Really great experience, real people that care about their customers. Highly recommend this location!
Went to Mattress Firm not expecting to purchase right away, but dealing with Jamie made us think twice. He was super helpful and gave us an excellent deal. Jamie was truly a pleasure to work with, and we are excited to sleep with our new mattress. Thanks Mattress Firm & Jamie!
It was a pleasure working with Jamie as we purchased our new mattress during the pandemic. He was very knowledgeable and we were in and out in under a half hour! Delivery was quick and completely safe. The delivery men took all safety measures seriously and quickly removed and brought in the new mattress. Would highly recommend Jamie and this store!
Jamie was very knowledgeable of the mattresses he sells. Comparable prices and quick delivery scheduling. We are happy with the transaction, and we also had the chance to try out the mattress in the store before purchasing. Something one cannot do when buying on-line. A Plus!
The store owner (Jamie) was extremely helpful with my purchase. I let him know my budget and that I sleep on my back and prefer a firmer mattress. He showed me several options and most importantly NEVER pressured me!! He is a class act and even though I don’t expect the need to purchase an additional mattress/bed anytime in the near future, I will definitely refer family and friends to Mattress Firm and too his store.
Jamie and Robert were great! They were very helpful and patient while taking the time to go over all of the different options that were available for my wife and I. They helped us pick out the perfect mattress and we know we got a great price. Looking forward to it getting delivered! We will definitely purchase another mattress from them if we need one in the future.
I bought my first new mattress here and the service was excellent. Shaun was super friendly and went above and beyond not only explaining the different types of mattresses but having me try them. Every bit of the process was transparent and I will be highly recommending Shaun and this location
The Mattress Firm staff were very inviting from the moment we walked through the door. The first associate was already engaged with a couple but greeted us right away. Jamie had been notified we needed help and seconds later he helped us out. He made our buying experience fast, safe and easy which is exactly what we wanted. Would definitely recommend heading not just to Mattress Firm but this location. We’ve had experiences with other locations and they did nothing wrong but Jamie and his team helped us at a level that made the whole process feel genuine and professional. Gotta go see it for yourselves.
Noelle was very transparent with us and did not cut corners. We were there for maybe 40 minutes before closing a deal. It’s scary spending a good chunk of cash on a mattress but this is something you do not rush on and need to invest in. Noelle helped us pick the best mattress for us and even gave us a great price we could not argue with. She’s very professional and definitely one of the best salesperson we have ever dealt with. Will definitely recommend highly because of her.
We just bought our second mattress here in the past several months. Jamie, the store manager, was wonderful to work with. He assisted my teenaged daughter in finding the best mattress for her. He explained all options, made suggestions based on our price range, was very nice to work with and very knowledge about all of their products! It was such an easy and pleasant process. The store was clean and followed COVID protocols. I highly recommend this store and it’s staff.
The store is really clean and they seem to be sanitizing often.Our salesperson, Jamie was really great. He let us wander around before coming to him when we had a decision. He answered all our questions, made us feel comfortable and gave us a good price on the mattress we ended up choosing.
Jamie was very knowledgeable and professional. He was very attentive to my needs for a new mattress . Also made me feel comfortable. I did not feel rushed. He was able to answer all my questions. I was very impressed. I would definitely recommend this store to friends and family
Wow Im impressed with this location and Charles the manager was amazing to work with. He saved us nearly 500 dollars and even called us on the day of delivery to make sure everything was to our liking I wish I can give this review more then 5 stars I could not be more happy thank you Charles!!!!!
I would recommend shopping at Port Jefferson Station Mattress firm to anyone who cares about their body and sleep. Coming in I was ready for any bed that seemed comfortable to me, this was not enough for the exceptional managers. I tried numerous beds suggested by manager Jamie who then examined the straightness of my back as well as instructed me to try specific beds for my injured back. Needless to say Jamie helped me find the right fit for me and I couldnt be happier.
My wife and I went down to look at mattresses on 2/24/20. We were welcomed by Jamie Morris who was more then welcoming to us and our three year old son who was getting his big boy bed. We told Jamie what we were looking for and he was honest, kind, informative and did not try to push or up sell anything in the store. He was very knowledgeable about all the products, and again left us to look around without any pressure to buy a certain product or price fixed product. Jamie has a family so he was understanding of the attention span of our three year old. We ended up purchasing the Pressuresmart plush Matt full. Jamie really took care of us. He was kind and understanding, and again, did not push us on anything. I would recommend this store to everyone. If you would like a no pressure experience in buying a mattress with a professional atmosphere this is the place to go.
53 minutes agoMy wife and I dealt with Stephen and Peter, both great guys to deal with, they made the whole process of buying a mattress painless and easy. Peter is at the Rocky Point location mainly and Stephen was at the Port Jefferson store where the mattress that we wanted was in stock at. Neither guy pressured us into buying one model v.s. another. Basically what we said we were looking for they showed us a few models and left it up to us to finally decide what would work for us.Again great guys and service!
Steve and Jamie were wonderful. We were honest with them that we had visited other stores to look at duel king adjustable beds. Here we were able to take our time with no pressure to buy. They were both so helpful, and the price was definitely nice. Might I also add that the delivery crew were courteous, quick, clean, and respectful of being in your home. We love our new bed. Thank you.
My husband and I purchased a mattress today. The manager, Jamie was so helpful and courteous. As soon as we walked in, Jamie was there to help! He showed us a variety of mattresses. In the end we decided on a Beautyrest. It has great comfort and just the right amount of firmness and at a great price too! I would definitely recommend Jamie and this store to family and friends.
Ordered a new mattress here on Thursday night, and it got here yesterday (Sunday). Beautiful mattress, completely stopped my back pain, more comfortable than anything, and Jamie got it for us for a great price! He was super helpful. Fantastic store and location. Very happy with the service.
Jamie was terrific!Friendly, professional, and very knowledgeable. He did not try to steer us towards high end mattresses. Got exactly what we wanted for a great price.The delivery was equally great. Came on time, considerate and helpful. Everything was smooth and seamless … could not be more pleased.Why cant all purchases be this wonderful?
I stopped in the store just to take a quick look when I then met Jamie. He was very professional and made the whole transaction smooth and efficient. The store did an excellent job following all covid guidelines and I would recommend anyone buying a mattress to check out Jamie!!!
I went into the store after driving for 20 hours from Florida to New York, exhausted, broke and overwhelmed. The gentleman in the store, Mr. Jamie Morris took all those feelings away instantaneously. He put my mind at ease and worked with me on the very limited budget I had. He was comfortable and knowledgeable and did not stop until he found a way to help me. I highly recommend going to him for any mattress needs. He made me feel welcomed. I also would like to add that the delivery people that brought my mattress to my new home were polite, knowledgeable when I ask questions, pleasant and overall this was an extraordinary experience, I gave those delivery people from mattress firm at 10!!!!!!
I just bought a tempurpedic bed, adjustable base, mattress protector and two pillows from Jamie at Mattress Firm.I usually keep my guard up with anybody that is trying to sell me something, but I can honestly say that I did not feel like it was necessary with this purchase.Even though it was a significant $$ purchase, I NEVER felt any sales pressure and I was extremely happy with the price I paid. I am definitely going to shop here for all of our family’s beds in the future, and I highly recommend this store!! Thanks again!
Jamie, the stores manager was super helpful and polite. He let us come in between his appointments even though it was very last minute and got us really great deals and prices. Also super helpful with advice and picking out mattresses. Social distancing was also great if that’s a concern for anyone. 10/10 experience.
Jamie knows what he’s doing, very professional, knowledgeable and caring about your needs. My husband and I went to purchase a mattress over and Jamie delivered. He knows what he’s doing. We received our mattress in 2 days. And the delivery men did a great job. We’re in love with our new mattress. Thank you Jamie!!!Bordy and Louise
Rob is awesome! Super friendly, knowledgeable, great price for a premium bed and adjustable base. Got everything delivered the next day as it was in stock. Delivery guys were good, wore face masks and polite. This is our second bed purchase from this location and it’s been easy and hassle free both times.
From the moment we walked in, James made us feel like we were dealing with someone who truly cares whether we got a good night’s sleep. He was thoughtful and informative, and more helpful than any other mattress advisor we have encountered. We would highly recommend this store to anyone in the market to upgrade or change their existing sleep situation. Thank you so much, James! We look forward to many restful nights ahead!
I recently purchased a new mattress and adjustable base at the Port Jefferson location with Jamie.I chose this location after seeing great reviews about Jamie and was extremely pleased with the customer service I received through him. I left the store very excited to have my new mattress delivered in two days. He made the decision making a painless processI received two automated calls confirming the time of arrival as it became closer, so there was no waiting. I’m am very pleased with the mattress Jamie helped in choosing for me. I highly suggest making your new mattress purchase at this location!
We couldn’t be more pleased with the service we received from Mattress Firm in Port Jefferson, NY! Our salesperson, Jamie Morris helped me order the perfect mattress online. Jamie was friendly and knowledgeable! We just received our mattress and it’s super comfortable! I would highly recommend Mattress Firm in Port Jefferson!
My husband and I have always purchased mattresses at this location of Mattress Firm over the course of many years..It’s the level of professionalism and customer service that has kept us returning.We needed to replace a bed in one of our guest rooms and came into the Port Jefferson Station location.,As soon as we walked in, we were given a warm greeting by Jamie Morris, the store manager. I was extremely pleased to see the level of precautions being implemented to maintain proper protocol for social distancing, masks (worn properly) as well as sanitizer. That’s paramount for us during these exceedingly tenuous times.Jamie Morris is extremely knowledgeable about his inventory. We never felt as though we were being pushed into purchasing a bed that was too expensive for a guest room which is seldom used. I am delighted with comfort and quality of the bed that we purchased as well as the price point. We will definitely be back when we need to replace our bed in our master bedroom.
I went in with an idea of what I wanted and a price limit and left with exactly what I was looking for and wound up saving money as well. The store manager, Jamie, is very knowledgeable and made the entire process of choosing the right mattress so easy. No pressure, no up-selling, just an honest salesman helping people find what they need. I will certainly return to his store for my next purchase.
Robert is an awesome and helpful salesman, even after the mattress was delivered was there to answer questions and concerns, always willing to make sure I was happy. I can honestly say the best experience ever! So happy with my service and purchase!! Thank you so very much for your time and patience!!
Had a great experience at this location. The store was nice, there was a wide selection of mattresses and the prices were very fair. Jamie, the manager, was absolutely fantastic; incredibly helpful, friendly and gave us a great deal. Would highly recommend coming here.
Shopping for a matress has never been easier! My fiancée and I were treated so wonderfully; Jamie and Robert are the absolute best, 100%. They saved us an incredible amount of money on not only a king sized matress but also the platform AND matress protector. I left the store so incredibly happy. I would 1000000% recommend coming to this location over all others solely because of the great service from Jamie and Robert!
My experience with Jimmy at the store and the delivery men where impressive.Jim has done everything to make sure I was satisfied with the mattress.Deliverymen were courteous and very considerate wearing shoe coverings. They were also careful while bringing in new mattress and taking old one out.Both Jimmy and delivery men deserve 10+++I would only buy from Mattress Firm in Port Jefferson Station
James was the best representative of a company that I have EVER had the pleasure of dealing with. He was attentive without being overbearing or pushy. Knowledgeable with out being arrogant. And friendly with out coming off fake. Jamie knows the products and knows how to treat people. And that’s something missing today. Especially in sales. Mattress Firm has a real asset. I’ll definitely be shopping there again. (As long as Jamie is still working there) So James THANK YOU. And thank you Mattress Firm for employing a great guy.
I went in today to purchase a mattress and from the minute I walked in to the store, I was not dissappointed! Jamie was extremely kind and helpful and made purchasing a mattress so much less stressful! Im really happy I went to mattress firm! I will definitely be coming here the next time I need a new mattress!!
Went into store to purchase a new mattress. I told Jamie I had a pillow top mattress that I loved for 15 years. He talked me into a tempur pedic mattress since you receive a 90 day return I figured I would try it out. After the first night I hated it. I waited a few days and went into the store to find out about switching it out for a different mattress. Jaime was off and I was told he would be back in 2 days. I called 2 days later and was told he wouldn’t be in for another day. Since I wasn’t sleeping well I wanted to get a new mattress delivered ASAP. Robert helped me. Long story short it was $99 for delivery and pickup, not bad however every mattress in the same price range was back ordered for 30 days, you can not pick a cheaper mattress. I ended up with a mattress that was $1000 more. At first they wouldn’t do anything with the price because I was using a credit. After going back and forth they did drop price to only $500 more. Robert was very helpful considering this wasn’t even his sale. I received my new mattress and I’m very happy with it. However I never heard back from Jaime one time! Robert knew and told Jamie how upset I was too. You read all the reviews (which Jaime pushes for big time) and it makes me wonder how he gets so many good ones. Typical sales person.
I have a bad back injury and I dont have a lot of money. I explained to my sales person (Jamie ) what type of mattress my doctor said I needed. He was very understanding of my needs and took the time to locate a specific mattress for me. Delivery and set up was quick, clean and very professional. My new mattress is great, I have never slept so well.
I want to thank Robert the sales person we bought our mattresses and adjustable bases from . He was very knowledgeable, took his time with us , absolutely no rushing or pressuring us . Most important to Robert was that we were very comfortable with the mattresses that we pick out . We were there looking for a King bed and while talking we explained what we really wanted was twin beds with separate adjustable head and leg bases , we researched at home first and realized it was way out of our budget . Well Robert was able to work it out that we purchased twin Sterns and Foster mattresses and separate adjustable bases ... the best part it was in our budget and we didn’t have to change our choice of mattresses... Thank you Robert ... Jerry and Donna
James Morris did an amazing job explaining the mattress to me and everything to expect. I love my mattress, James worked with me in easing my mind because we we’re not being able to come to the store to see in person due to covid pandemic. He saw to our needs for this purchase. I highly recommend him if your in need of a mattress.Thank you again James for all your helpStay wellFran I
Long story short: I bought a mattress, should have taken three weeks to get delivered. Took two months, my husband with herniated discs had to sleep on an air mattress for weeks. Paid extra for an install, the frame wasn’t assembled right so we had to take it apart and do it ourselves. DID NOT get a refund for the install. Got the worst customer service i’ve ever had.Full story: first week of December I went down and purchased a mattress, for delivery to the apartment I was moving to on Jan. 3rd. Went down to settle payment Dec. 28th, and we were told it would get there Jan 14th. We were unhappy but accepted this. On Jan 2nd we decided to move to a different apartment, and would move in Jan 22nd. We called, changed the delivery address & date, and it was fine. The day before the delivery I got a confirmation text with the previous address. I called to have it changed, and was told the new address would have a different warehouse, but they can’t do a warehouse to warehouse transfer so they would have to order a brand new mattress. I would have it Jan 25th. I was upset but accepted this. Jan 23rd comes, and I get told there’s another delay and it would get here Feb 6th. I was ready to just cancel the order but was offered a $200 refund for the delay. I accepted, and it was processed Monday the 25th. February 6th comes and I get my mattress and install, but the frame is put together lopsided. We didn’t notice because the installers shoved a paper in our hands then ran out the door. We called the store and they said since we signed there was nothing they could do. We had to take it apart and put it together ourselves. We were told 6-10 business days for our refund, and it’s been 10 business days with no refund. Now we’re told maybe up to 21 business days. We were refused a refund for the install. Absolutely furious. Jamie, the manager, didn’t apologize for anything except “The other girls mistakes” and aggressively insisted he did nothing wrong and we should be grateful to him for the refund. Okay, like the $200 we still haven’t gotten makes up for my injured husband sleeping on an air mattress, and then having to move the cali king mattress and fix the bed frame. Jamie is a lot of talk with no follow up. Take your money elsewhere. If you ever get your mattress, you’ll get the run around and horrible service.Edited to add: if anyone from corporate reads this, please look at the yelp reviews from this location. Apparently Jamie refused to give information to someone else to speak with anyone higher up, and the location also sold someone else a damaged mattress, replaced it with a damaged mattress, and didn’t give a refund in the end.
Never has buying a new bed been easier. Had the pleasure of buying from Robert Wozniak. No pressure to buy, no trying to speed it along and get me out, he helped me the best he could from the moment I arrived to when I left. Ended up getting a new Purple mattress after he completely sold me on the adjustable base. Could not be happier. Thanks again, Robert.
We ordered 1400$ in mattresses and pillows And went in today to go return two pillows and buy a new California king bed because they’re too firm didn’t even use them wanted to just exchange them , And denied us and said they would give us a discount on the new pillows but can’t exchange them that’s Outrageous on 100$ each pillows never going back here.Responding: I was told that if my mattress is not comfortable I can return it why cant I do the same thing with the pillows? The plastic was opened and never slept on.
I had been looking for a new mattress for a while, but it wasnt until I walked into Port Jeff Mattress Firm and met Kim that I knew I was in the right place with the right salesperson. Kim was so friendly and so patient with me. She answered all the ?s and concerns I had about different types of mattresses and what would be best for me and my budget. The mattress I chose got delivered last Thursday it was quick and easy and I could not be happier. I love my new mattress and I am so grateful to Kim for the best shopping experience involving a salesperson I have ever had!
Two weeks ago, my daughters mattress delivery from another retailer was canceled due to COVID delays. She was about to move 1,700 miles away, and she had no bed to put in the moving van. She called Mattress Firm. and thankfully connected with Jamie. At this point retail stores were not open because of the pandemic, but Jamie listened to her story. He recommended a mattress and set her up with a box spring and frame. And most importantly, he arranged for it to be delivered to her new apartment. His support and service was a real relief during a stressful time. I am happy to report that her new bed arrived as promised, and she had a great first nights sleep in her new home. Thanks, Jamie.
Was in to see Jamie Morris at Port Jefferson Station Mattress Firm for the 2nd time because my wife and I needed a new mattress and we immediately thought of him because he was so great when he took care of us a year ago when we bought our kids new mattresses. Again he took great care of us. He listens to what you need and gives you the best price that he can. Would highly recommend you go see him.
Went to Mattress Firm this morning. Picking out a mattress couldnt be easier. Spoke with Robert. He was so knowledgeable and helpful. Really listened to what I wanted in a mattress and helped me pick accordingly. I strongly recommend this store for all your mattress needs!
I am moving across the country soon and needed a mattress. Having little luck at other stores I called and Jamie helped me get a mattress, box spring, and frame all within my budget. He made sure that everything would arrive to my new apartment on the exact day I needed it. Wonderful service and such a friendly person who helped me during such a stressful time!
Jamie at the Port Jeff location went above and beyond to ensure our shopping experience was a good one. He answered all our questions, and we had ALOT. Even when there was a slight mishap upon delivery, he resolved it promptly. We couldnt be more happy with the customer service we received, and even more happy with our mattress.
I walked into this store yesterday with the sole intention of purchasing a specific mattress that I had my mind set on based on recent ConsumerReports Reviews. Turns out that this mattress was indeed one of the popular internet bed in a box products that Mattress Firm does not carry.I was greeted by Steve & off the bat I gave him a list of demands on what I wanted & needed. I didn’t have a set price range in mind, I was concerned with finding the right product and then worry about the price. I am an active career firefighter with a long list of injuries including a back that is really in need of surgical intervention at this point. A new mattress is a must.Understanding what I was looking for Steve immediately brought me over to two beds specifically. Both beds were great, the same brand & quite similar with the major difference being a $1,500 price difference. The “new technology” was more expensive. I put Steve through the gauntlet of questions on the differences between the two mattresses. Steve introduced the Manager Jamie at this point who offered his opinion of the same two choices. Both Steve & Jamie answered all of my questions and said themselves that I should save the $1,500 and go with the brands #2 mattress. I am confident that they helped me make the right choice (while saving money).When it came to selecting a base for the perfect mattress I was told that the store was offering a promotion based on the mattress I selected that gave me a free remote controlled adjustable head base, (an $800+ value). This was the first time that I experienced the magic of a base like this. I immediately sold myself on a couple levels up from this base which didn’t qualify for the promotional offer.Steve & Jamie worked a little magic on the computer and were able to apply the $800+ savings to the base that I selected. Much appreciated. Choosing a new bed is a stressful & expensive event in my opinion. I urge anyone in the market to give Steve & Jamie a visit before pulling the trigger. They helped me find the right product at an exceptional price. Gentlemen that I hope are still there in a decade when I need my next mattress.
This store is the best. I went to 4 mattress stores before this store. Sleep number store, a local mattress place, Macys and Sears.... within 5 mins of walking in we felt comfortable with Rob. No cheesy sales pitch, no bs, didnt try and answer my questions by steering my wife and I to the mattress he needed to sell for the day. Greeted us in 30 seconds was friendly informative, and from the plethora of information provided we sold ourselves on the best mattress for us. . if you want an honest and open experience go to mattress firm or port Jefferson station. SEE ROB!! 😁
My experience of Mattress firm was excellent, both CJ and James were extremely helpful in matching my budget to their stock. I was able to purchase my mattress with a frame and have it delivered for a great price. Everything went like clockwork from a delivery angle too, the guys were on time, set up and gone in just a few minutes. Would definitely recommend Mattress firm.
I had a great experience shopping for a mattress at the Port Jefferson Station store. Jamie was very knowledgeable and attentive. I explained what kind of mattress I wanted and Jamie only had to show me one kind. The mattress felt great in the store and felt even better after it was delivered. Thanks Jamie!!
We were hesitant to spend a lot of money on a mattress - but shopping here was quick and easy. We found a mattress we loved at a good price, and were helped by Brian, who was amazing and helped us get our mattress and coordinate its shipment across states. Delivery was timely and everything was as described - we felt at ease through the entire process. It was a very smooth transition which we are grateful for - one less thing to worry about in our move. We highly recommend!
Jamie at mattress firm in port Jeff was absolutely amazing!!! I’ve been to at least ten different stores looking for the perfect mattrsss he had my sister and I in and out in a half hour, both with new mattresses for a great price! He was super personalble and knowledgeable of all the mattresses and what would work best for us. I would recommend him to anyone looking for a mattress. Thank you Jamie !!!!!
My special needs brother and myself went there and couldnt have been treated nicer by Jaimee. He was patient understanding and explained everything so well. We were working with a budget and he gave us several options to make it work for us. Great store,mattress and salesman.
The store was clean and well kept. The sales associates, Rachael & Ronald, were very pleasant and personable. When I shopped there the computer system was not working correctly; all the appropriate phone calls were made and everything was rectified in a speedy manner. The computer system glitch did NOT reflect any shortcomings regarding the sales associates.
Purchased a mattress yesterday at Mattress Firm.The salesman was excellent.Very experienced with the products in the store. I am recommending the store to my friends and family if they are looking for good quality products and reliable service.By the way the prices are very reasonable.
Had a great experience at Mattress Firm in Port Jeff Station. Jim really helped us find the best deal on our mattress. Even with our kids playing hide and seek throughout the store, he still gave us full attention and was super knowledgable about the product. Cant wait to come back and get my Lavender pillow!! Thanks Jim!
As soon as I walked in and told the salesperson I was looking for a queen size firm mattress his one of his first questions was if I were gonna buy the mattress today or another day. When I told him I would like to come back another day after exploring my options, his response was COME BACK THE DAY YOU WILL BUY THE MATTRESS. After insisting to show me some mattresses at my price range, he decided to get off his chair and show me the options.Imagine you go to a doctor to explore the options to quit smoking but you are not ready to quit yet and the doctor tells you come back when you ready to quit without explaining you the available options to quit smoking, how would you feel?
Excellent service provided by salesman JAMIE MORRIS , he offered very clear & sufficient information about the products he sells, he was very friendly & certainly meet all our needs & concerns, overall we had great salesman; thank you so very much Mr MORRIS for all your help...
I was in and out within minutes! Guy helped me out. I told him exactly what I wanted and he directed me to a great mattress set along with a great pillow. He even gave me a discount. The showroom was clean and well organized, and the salespeople were very personable. I cant wait for my delivery! Thank you!
Kim was an excellent salesperson. Her customer service skills are outstanding. My mother needed a low cost mattress to furnish her guest room. Kim was able to guide her within her budget and quality preferences. It was a quick and pleasurable experience. We will definelty be returning in the future.
Tahir is by far the best Sales Person I have ever encountered. He was very professional in his approach and suggestions to meet my needs and I never felt pressured to make a purchase. After trying many mattresses we did come up with the perfect mattress to support my aching back. I would highly recommend him to any customer looking for excellent quality attention. He is an asset to the company
I just had the best buying experience buying a bed from Kim Goldwyn at the sleepys of Port Jeff.Kims knowledge of bed was priceless.She explained every detail about the different types of beds and how each one effects you while lying in bed. The deal the store was having allowed us to buy everything we needed in one place.Great place, great service, and will be told to everyone of my friends and family.
Who would have thought my run to the dollar store, would end with me buying a new mattress set. I walked into the store after noticing, the blow out sale advertisement. To my delight, I was greeted by Kim Goldwyn. She was very helpful and I never felt like I was pressured into buying anything. She creates such a positive atmosphere and allows you to find the perfect fit!I’m looking forward to getting many great nights of rest. Thanks so much!!!
Kim was amazing!! We had a little snafu when purchasing; however, Kim straightened it all out, while providing excellent service. Her knowledge of the system, and overall expertise should be commended. I would not hesitate to recommend someone to her store - thanks again!!
Jim from Mattress Firm in Port Jefferson helped me out tremendously. He helped me pick out an extremely comfortable bed, platform and mattress cover. I stopped in the other day and he remembered who I was. What personal, friendly, upfront customer service. Ask for Jim!
I threw out our old mattress before even buying a new one and then went mattress shopping hoping to get a quality mattress immediately. Thankfully the very helpful sales woman at Mattress Firm, Kim, saved the day and made sure we found something that both me and my picky husband liked. Yay!
We walked in today for a new mattress, ours being 16 years old. Charles quickly greeted us, listened to our specific concerns, and recommended some excellent models. We settled on an tempurpedic that is amazing. Charles was knowledgeable and funny... We had fun today.
If youre in need of a new mattress I highly recommend going to see Kim Goldwyn. Kim is extremely knowledgable and gave me a deal I couldnt refuse! I was sleeping in my new bed the next night and had the best nights sleep that Ive had in a very long time. Thank-you Kim and you can bet Ill be telling everyone I know to come see you!
The guy seating at the desk was rude and disrespectful. After we asked him if he could lower the price by $10.00 he said , if you leave this store , the price would be$75.00 more when you come back in. Upset at his rude, impolite reaction, we drove to Raymour and Flanegan outlet near Smithhaven Mall and bought the same mattress cheaper . We would have bought it at his place if he had listened to customer and not cut us off mid way through the conversation. What a joker.
I have been to multiple different stores to find the perfect bed, I saw mattress firm on my way home I decided to check it out, not only did I get such great customer service from Charles, he was also Able to help me find the perfect bed at the perfect price even for all my body aches . I cant wait to actually be able to sleep comfortably!!! Thanks Charles!!
I made an investment in our health yesterday and bought a mattress 😍 It is currently my favorite non living object in the entire world right now. I am so grateful to have a soft wonderful place to dream at night and that I didn’t wake up in pain this morning. 🙌🏽💗😂😂😂 Also, just wanna shout out Jamie @mattressfirm #Portjeff because he went above and beyond and provided customer experience—not just customer service. He hooked us up with an awesome bed that I honestly could not be happier with it. It’s like sleeping on a ☁️😴🤤 If you are in the market for a bed go see Jamie in Port Jeff Station at the Mattress Firm store next to Home Goods. You will not be disappointed 😊 #newbed #bliss #joy #goodnightsleep #finally #sohappy #mattressfirm
Total reviews rating 4.8
199 Reviews for Mattress Firm Port Jefferson Station 2023:
Review №1
2022-02-21I had a great experience at this Mattress Firm located in Port Jeff Station. My sales associate, Charles, was extremely helpful and knowledgeable towards my need of upgrading to a new mattress. He was very welcoming and patient, answering all of our questions. He made the process of buying a new mattress feel easy and accommodated to our price range. Very grateful for his help and would highly recommend this location!
Review №2
2022-01-22We just had a very nice experience at Mattress Firm in Port Jeff Station. The salesperson, Matt Page really made the difference. He was patient and extremely knowledgeable. He helped us find the right mattress without getting overwhelmed. He knew our price point and did his best to find a fit within our range. I ever go back…it’s Matt that I would request! He did an excellent job with our purchase. Great customer service! Thanks Mattress Matt!
Review №3
2022-07-04Walking into the store we were met by salesman by the name of Brett extremely friendly and very very polite. After discussing with Brad what type of mattress we were looking for he showed us mattresses that would be of interest to us he was absolutely on the money we ended up buying a beauty rest plus pillows plus sheets plus mattress protector and spent around $5800 and that’s with getting a great buy for Fourth of July Brett was excellent I highly recommend him a great sales person a wonderful person to talk to and extremely extremely friendly and polite he was also well educated in the different types of mattresses and what we were exactly looking for I will definitely send people to that store to see bread
Review №4
2022-07-13In researching purchase of new mattress(s) for Long Island residence, I/we visited the Mattress Firm Port Jefferson, NY location on July 04, 2022. Here is my review and feedback by sales person, Brett.Customer Service:Brett knowledge of all brands of mattresses at the location was exemplary! Brett took the time to explain the benefits of each brand mattress. Brett was an outstanding professional and was able to meet our mattress(s) purchase inquiry needs. I highly recommend Brett to be recognized for his outstanding customer service and product knowledge.
Review №5
2022-05-02We had a wonderful experience mattress shopping with Charles. He answered all of our questions and was very knowledgeable and patient. Mattress firm had a nice selection of mattresses available in our price point. So excited to sleep on our new bed!
Review №6
2022-04-19***Update***Below this is my original post. But let me tell you, two months later after my mattress was replaced with the firmest mattress they sell. Shaun is the absolute best. I sent him pictures of the dented in mattress on Easter Sunday and he got back to me in minutes. Told me to come to Mattress Firm the next day and he helped me pick out a new mattress with a new adjustable base. This mattress is suppose to last 10 years and the base will last forever. Hopefully this is the best and last choice necessary for me to get a good nights sleep and make it past the 2 to 3 month mark. Mattress Firm is the best company for your bed. I am blown away by the level of customer service and care. I will refer everyone to their store. Thank you Shaun for all you have done for me and my family.I bought a mattress 3 months ago and it started to cave in. I reached out to Shaun my representative located at the Port Jefferson location and with no problems I was swapped out for an upgrade the next day. Delivered to my house and set up with no issues. Its not always about the perfect transaction, but more so the way a company approaches an issue when things dont go according to plan. I can honestly say mattress firm was the best shopping experience for a mattress I ever had and the customer service is second to none. I cant wait to sleep tonight on this new, comfortable, amazing mattress.
Review №7
2022-08-08We went in the buy a mattress for our guest bedroom. Brett greeted us as soon as we walked in a was a pleasure to deal with. We went over our budget and he provided multiple options within our range. He was pleasant and pleasure to work with. We recommend Brett. You will not feel rushed or pressured!
Review №8
2021-08-11Jamie Morris was phenomenal as well as our delivery drivers. This experience at Mattress Firm has gone a long way versus an experience I had the day prior at a competitor. Jamie was super helpful and knowledgeable right from the start. Jamie explained all of the options available to me and within my price range and never once made me feel pressured into anything I wasnt comfortable with. The availability of my mattress and base was unbelievable as well. We just had our set delivered and what a breeze delivery and setup was as well. Even on a hot summer day the delivery men were super respectful and were very efficient. I would recommend Jamie and Mattress Firm moving forward. Thank you!!
Review №9
2022-08-16The stores manager helped us out and he was incredible. Got us exactly what we wanted and exceeded our expectations. Saved us a ton of trouble and money too. Thanks!
Review №10
2022-07-04Wow, I’m impressed, I was stuck with a bed with no frame so I called this location and was surprisingly pleased at how quick and easy it was dealing with John. He made everything so simple and gave us a great deal. Big thanks to John!