Delivery
Yes
Mattress Firm Poughkeepsie in Poughkeepsie
Categories
Location on the map
Poughkeepsie, Dutchess County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 845-473-6434
Site: https://stores.mattressfirm.com/...
Site: https://stores.mattressfirm.com/...
Opening hours
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:10AM–7PM
Comments (199)
I bought a $300 twin mattress and it is defective. The foam layers are not even especially the top layer has a noticeable gap that doesn’t measure up to the other foam pieces. The store told me multiple times they would contact in what they could do to solve the problem and no one ver got back to me. Don’t buy a mattress from them they are quick to take your money and not able to help when there is something wrong with the mattress.
I went to Mattress Firm Poughkeepsie New York I met a young man by the name of Jordan he was so awesome there wasnt a question that I asked that Jordan didnt have a adaquate answer to I told him what I did and didnt want and he took me straight to comfort land Jordan is a wonderful people person and a asset to your team I wish I had him to work with everytime I go shopping thanks again Jordan
Reginald was our sales associate that assisted us on finding the perfect mattress that fit our needs and price range. His professionalism and ability to relate with us surpassed our expectations. Extremely happy with the choice we made, I would definitely recommend to my friends and family to ask for Reginald when they are going to buy a mattress.
My sister in law and i went to this Particular mattress firm. We were just looking to price a new mattress for her and her husband. The store was huge and clean with Reggie as the floor representative to assist us. We found Reggie to not only be Knowledgeable about the different mattresses that he had in his show room, but He was extremely patient with all of our questions (while we hopped from mattress to mattress to test them out). He took his time showing us the different displays, the different bed frames, mattress protectors (and different pillows as well) all the While explaining the pros and cons of each. I am a researcher by nature, so I researched the different prices of the mattresses before we enter the store room. I feel that Reggie gave my sister-in-law a much better deal than if she had gone online or anywhere else to purchase a new mattress. If you are in the market to buy a New mattress, I highly recommend going to the mattress firm in Poughkeepsie by The Home goods And ask for Reggie. He will not only listen to your “wants and expectations” That you Have for your new mattress, but he will also help you find the perfect mattress for you. Happy mattress hunting and good luck!
Was very happy with the service of our rep at Mattress Firm in Poughkeepsie. No pressure, but took the time to show us several different options. Very knowledgeable and very helpful.
Our salesperson, Dale, was most helpful, knowledgeable and patient. He actually made spending $$$ on a new mattress almost painless. I’ve always said that since we spend about 1/3 of our life on our mattress, it’s worth taking the time and money to get the one that’s right for you. I took quite some time trying out and deciding. Looking forward to getting my new mattress. I would recommend him to anyone looking to buy a new mattress.
Our Salesman was Excellent. I apologize for I forgot his name for it seems at 69 I have trouble with names.. Sigh... He was friendly, very knowledgeable, and extremely helpful. One of the things I like the most was he actively listened to us and our concerns. At one point we tried to compare 2 mattresses but one was on a different frame and would not raise like the first one. He and his co-worker switched the mattress to a frame that could tilt, they gladly did so.There was no high pressure sales pitch which was greatly appreciated. In fact, it was a factor in our decision to purchase from him.I highly recommend Mattress Firm in Poughkeepsie, NY
Emily Stern helped us out at the mattress firm in Poughkeepsie and was super helpful! We bought a mattress right then and there with her help, definitely would come here again!
Emily was very helpful with helping my father obtain the bed he needs.The experience was actually enjoyable!
We needed a new mattress and did not want to spend thousands so we went to Mattress Firm. And are so happy we did. The salesmen were friendly, helpful and knowledgeable. Especially the new salesman who helped me get my husbands wheelchair 9nto the showroom. The delivery was super fast, we bought the mattress on Saturday and it was delivered on Sunday. The 2 delivery men, Johnny and Schwami were really personable, efficient and helpful. We would definitely recommend Mattress Firm to anyone looking for a new mattress. Bravo Mattress Firm.
Great experience. Sales rep was knowledgeable, considerate of my time and personable. As a salesman myself I appreciate a great salesman and he was that. I always buy my mattresses from mattress firm and previously sleepys and haven’t always had pleasurable experiences with the sales reps. Congrats to you guys for identifying this talented man and I hope that he goes as far in the company as he clearly deserves.
Bill was extremely helpful and knowledgable. He knew exactly what I needed for a guest room and at aa great price !
Jordan was very helpful with helping me finance my purchase and selecting the appropriate accessories to help me sleep better
Was very knowledgeable about the different types of mattresses and thorough without pressuring the sale. Even came back the next day to purchase. Next day delivery. The website does have some issues though. Overall it was a great experience.
My husband and I went to Mattress Firm looking to replace our 11yo mattress. Elijah welcomed us and helped us select the mattress we purchased. He easily answered all our questions and was knowledgeable and friendly through your the entire process. We were surprised to know that our delivery would be the next day and the delivery was free.The delivery drivers were efficient, pleasant and left our home without a trace that they were there.From beginning to end it was an easy process and I would gladly recommend your business to anyone.
Customer service was exceptional, I was with a friend but would shop here when ready to replace my mattress.
I had a very nice conversation with Mrs.Hoskins. No pressure sales. He was very knowledgeable about all the different beds and mattresses. Set up a great package for me. I am buying a bed for my parents. Will be returning to see Mr. Haskins to purchase another bed for myself and my wife. Over all I had a great experience at you store. Thank you, E. Hoskins.
I came in here about a week ago. Shaheem was incredibly helpful and professional. He showed me several options and was patient with my questions and getting me more information when requested. He really does a great job and the company doesn’t deserve him, frankly.Unfortunately, I had a bad experience with one of the mangers. When I walked in, there were no customers in the store and this manager looked at me with complete disinterest.. It was very clear that he did not want to have any interaction with me. He barely told me anything about the floor models. He didn’t ask what I was looking for, my price range, or any other questions relevant to selling a mattress. The rudeness and indifference were noted. I walked to the other end of the store to get the help I needed from the great associate I mentioned above and he was happy to help. Once the manager saw that it was interested in buying a mattress, he feebly attempted to insert himself into my conversation and it was awkward and grating. I was in the store for about 45 minutes and this manger went outside for cigarettes and to make phone calls for the majority of the time. When it was time for him to actually be helpful about a very direct, simple pricing question. His answer was “no one ever really charges.” Just say you don’t know the price or you don’t have the information. I wasn’t looking to make an under-the-table deal, please. I decided I would tale my chances with the website but once I thought more about it, I decided I never wanted to give these people my money. I will likely end up getting a much more expensive mattress from another retailer but I am happy the money will not go to this company.If your interested in being profiled by unprofessional managerial staff, this is the place for you. If not, please choose another option.
Elijah was very helpful in working with us to select the perfect mattress. Just the right amount of knowledge and salesmanship combined with giving us more than enough space to decide for ourselves based on our budget. We can’t wait to sleep in the new bed! We will definitely recommend Mattress Firm to friends and family!
We were going in just to get a replacement for the mattress we have now. We weren’t expecting much help because normally when you walk into one of these stores, the sales person is just looking to make a sale. Emily Stern is not the typical sales person. She cares about her customers. We thoroughly enjoyed our time in the store. I would normally want to buy online but because of her I am buying in store. Emily doesn’t just want a sale and move on. She cares about making sure we are happy and can actually sleep better. Thank you Emily. You’re amazing
Shaheem is awesome. He is very knowledgeable and found the perfect mattress for me.
I had the opportunity to visit the Mattress Firm store in Poughkeepsie today. I was greeted by Emily who was very welcoming. Emily was able to provide me with some education around solutions for the right mattress and was able to answer all the questions that I had. While doing this she also was not too aggressive in trying to just sell me a mattress. Ironically because of this I felt comfortable and confident in purchasing a mattress the same day. Looking forward to having the mattress delivered to the house and I thank Emily for helping through this process.
Lorraine was a pleasure to work with and spent lots of time explaining all of our options. Would highly recommend stopping in if you need better sleep.
Our salesman, Keith was very knowledgeable and patient. He took the time to explain mattresses to my husband and I, as well as gather information from us about our current sleeping situation and/or problems that we are currently experiencing. He was more interested in finding us the perfect mattress, not making a commissioned sale. We appreciated his input and the whole shopping experience and we left the store confident and extremely happy with our choice.
One of the most uncomfortable and awkward shopping trips ever. Initial salesman let us know immediately he had only been there for 2 weeks and it was quite obvious. He tried his best to answer our questions but consistently had that deer in the headlights look. When the experienced salesman came over, it was as if we were on a used car lot. We heard the infamous line that the sale was only good today and all we needed to do was to leave a refundable $25.00 deposit to lock in on the sale price.When we were told the sale price, my daughter showed him the price of the exact mattress on THEIR website and all we heard was ummmm. We finally gave up and left.
Great knowledge of the product, Jordan was very helpful in helping us pick out our new base and mattress.
Experienced salesman made purchasing the best bed that will work for me easy. He made every effort to stay within my price point. Im very excited to get my comfy but supportive bed home, so I can start using it.
A friend recommended Mattress Firm after their second purchase with them. We were looking to get a new bed because we both have back issues and need a bed that will allow us to get a restful night of sleep comfortably. We went in knowing a good mattress was going to be an investment. Our salesman, Keith Meyer, was great! He was knowledgeable, listened to what our needs were and wasn’t pushy or trying to sell us a bed. He really listened and gave us options and helped us choose a bed that was right for us. We are very pleased with the ease of the whole process and will recommend The Mattress Firm in the future and specifically recommend asking for Keith!
Keith Meyer was very helpful to us and was very informative. He listened and was attentive to our budget and needs. I would recommend him for your mattress needs. The facility was clean and spacious with a decent selection. We look forward to our new mattress delivery in a few days!
Kyle helped me find the perfect mattress for mycomfort and my budget!! He is the only one I would go to from now on to invest in a mattress. He truly cares about helping you find the right mattress for you. He is very knowledgeable on the products and he is such a great help in making it a smooth process!! Thank you so much Kyle!!
Ill definitely come back here. I needed a mattress and had a few requirements, price being one of them. Emily greeted me upon arrival, answered all my questions, knew her stuff, and was so laid back through the entire process. She talked to the pros and cons of each and then let me choose. No pressure! Thanks, Emily!
Tajh and Emily were both fantastic. They really took the time and effort to go through all of our options with us. My husband has especially tough to deal with back issues. Their knowledge of their products and the time they dedicated to us, really made us happy that we decided to stop in. They really went through every style and brand to make sure we left with something that we feel is a great investment. If you are going to spend money on something as important as a mattress. Go see them at the Poughkeepsie store.
Such a nice, big showroom with a wonderful selection- it’s hard to pick! Place was absolutely spotless as well with sanitation stations available and clear distancing indications on the floor. Kyle helped us; he was absolutely spot-on with his suggestions, made everything fun and easy, and really took care of us. Would highly recommend!
My boyfriend and I were helped by sales associate Erik De Los Rios and it was by far the best shopping/ customer service I have ever experienced. He genuinely cared about finding us the best mattress for our first home and took his service above and beyond to make sure we were taken care of. He even went as far as pulling out almost every mattress to make sure it would be comfortable for my boyfriend post shoulder surgery. I wish more people care about customers as much as Erik did
Had a fantastic experience in February 2021 at Mattress Firm in Poughkeepsie NY with salesperson Kyle. After being a loyal customer to Raymour and Flanigan for years and having an awful in-store experience with their manager we stopped at Mattress firm. So thankful that we stopped in and met Kyle who was great with both myself my husband and our two young children we picked out a fantastic new mattress that we are extremely happy with and plan to visit again this week to get our toddler a twin bed highly recommend stopping in. While their store may not look as fancy as Raymore and Flanigan the service and product were great. The following day I received a phone call from Raymore and Flanigan corporate letting me know that their manager was incorrect and they wanted to rectify the situation and I told them I had happily made my purchase elsewhere.
Best prices and quality mattress. Sales person was very helpful and fastest delivery time. Thank you mattress firm.
We purchased a mattress here. Keith the salesperson was very knowledgeable and helpful, patient and kind. We were able to try as many mattresses and take as much time as we needed. Didnt feel pressured in any way, we were able to make our decision. Delivery was terrific and very easy.
Wow, what a great bedding selection experience and purchase at Mattress Firm store in Poughkeepsie today. Beautiful store and knowledgeable Assistant Store Manager, Lorraine, was the best. She was extremely patient with us as we made our selection on a new King Mattress. It was so refreshing to go to a mattress store and feel comfortable knowing that our salesperson knew her stuff and aided us in making an important and what will be comfortable decision. Mattress Firm has tremendous Memorial Day sales going on. Thank You Lorraine for all your expertise and help.
My husband and I went in to purchase a new mattress. Keith was very helpful and the prices were reasonable! He was also very friendly especially towards our 4 yr old who was enjoying trying out the different mattresses I would highly recommend to anyone.
Keith at Mattress Firm in Poughkeepsie was amazing to work with. From the moment we walked in we felt comfortable and not being pushed or sold to. He was very knowledgeable in the products and honest in what would and wouldn’t work for us. We shopped around and each place we went to do didn’t give us a good feeling; crowded stores with a busy atmosphere, pushy salespeople, and not as good as of selection. We added on a mattress cover and dog bed for our pups and can’t wait for the mattress to be delivered! Finding free delivery isn’t easy, stores tend to always hide fees, but with a truly free delivery we opted for the add on to have them come in, set it up, and remove our old mattress for such a small fee, it’d cost us more to dump our old mattress ourselves! We’ve been putting off buying a mattress for a long time due to the whole experience of buying furniture and how pushy some stores can be but Keith has completely changed this for us. We’d recommend Mattress Firm for their products and selection as well as Keith for his calmness, knowledge, and professionalism.
We needed a new mattress after our old one of 16 years started to wear out. Lorraine was so helpful from the moment we started looking around the store. She listened to our needs, gave us different options and helped us decide the perfect mattress for us. Lived the reasonable prices, comfy options and great customer service. I would definitely recommend Lorraine and Mattress Firm to family and friends.
My husband and I had a great experience at Mattress Firm. The salesman was extremely helpful and knowledgeable of the products. Thank you Shaheim!
We made our purchase in Newburgh New York. Our sales person ,Reggie, was knowledgeable, friendly and extremely polite. We received our mattress and Remote controlled bedframe within a week of purchase. The men that delivered the mattress/bedframe we’re fast, polite and very careful. Maneuvering the mattress to where it had to go was not an easy task. (The thing weighs a ton.) The mattress is very comfortable and the adjustable bed frame makes reading in bed much easier. Overall a very pleasant experience.
This was our first time buying our own Mattress. Keith was very helpful and patient with all our questions and concerns. He worked with us on our limited budget and gave us great deals for our new mattress, box spring, and frame plus a bed cover. Cant wait to try the new bed and their 120 day trial if we dont like it. Thank you again Keith.
I Went to the Poughkeepsie location a week ago on a Wednesday and Kyle showed me a bunch of beds and answered all my questions. I purchased a bed that night and it was delivered Sunday within 30 minutes of the 2 hour window. The delivery guys were in and out and I couldnt be happier with the experience. Ill definitely recommend them to all my friends.
Our experience at Mattress Firm was a good one. We love the mattress. Keith was great and worked with us within our budget. He knows his business and is very helpful. Will definitely be going back to him for our next purchase.
I had a wonderful experience at Mattress Firm in Poughkeepsie. Lorraine was excellent as she helped me decide on the best mattress for my new bed. The service provided was prompt, professional, and most appreciated. I will definitely be back for mattress and bedding needs. Highly recommend this store.
We had a great experience here. Lorraine Portland is a wonderful consultant with great knowledge of the products and logistics of getting the mattress to you. We came here first and looked at several other places, ultimately returning to this store. We even passed up a closer Mattress Firm in order to work with Lorraine who helped us during our initial visit.
My salesperson was Steven H. He was lovely. He had a great attitude, was very patient, and helpful. He made my experience of finding a new mattress easy and seamless.
Dale was wonderful. He gave me all the options, but did not feel pushy. Ive needed a new bed for at least 5 years, because I hate pushy salespeople. Dale was wonderful and made our even in, just by being himself.
Yesterday, we purchased a mattress from the Mattress Firm on South Road in Poughkeepsie, New York. The Manager at the store assisted us and did a good job. Today, we decided we did not want the mattress and contacted the Manager that sold us the mattress. He tried his best to persuade us to keep the mattress but in the end we decided we did not want it. The Manager did not like our response and rudely said that he will refund our money and hung the phone on my husband. My husband called back and informed the Manager that what he did was poor customer service and that he shouldnt treat people that way.The Manager rudely said he will refund us and hung the phone again. We have never been treated like this anywhere and just for the reason that we simply changed our minds on a product. We are disgusted on how the whole situation was poorly handled!
Keith and the staff at mattress firm were amazing!! Keith was very helpfulHe helped me understand the many kind of mattresses they had. He spent a lot of time. I picked my bed well I thought I did lol. Turned out to be too soft but no worries the return was just as easy as buying the bed the first time and it was delivered the next day!! Love my new bed!! Would highly recommend Keith and staff!!
We purchased a new king size mattress from Mattress Firm today. The sales associate was extremely helpful. She took the time to walk us through all of our different options and was extremely patient and informative. I would highly recommend Mattress Firm to anybody looking for a new bed.
My salesperson, Keith Meyer, was extremely polite and personable. I knew what I wanted and he didnt try to upsell me nor was he pushy in any way. My experience was nothing but pleasant. Looking forward to sleeping on my new mattress! Thank you, Keith!
I was looking to buy a new mattress with my boyfriend and was nervous about the shopping experience. As we we walked in we were greeted by Elijah who was so helpful and knowledgeable. He made choosing a mattress easy and stress free. Very satisfied with my experience and would highly recommend to others.
We walked in knowing we wanted a mattress on a budget. We spoke with Lorraine and she was very helpful. We told we our price range and the type of mattress we were looking for. She helped us get a deal that we could afford and delivered at the time that we needed it. Lorraine also allowed us enough time to decide without being pushy which made our experience 10 times better. Overall we had a wonderful experience!!! If you need a mattress come here!
Lorraine was our salesperson. She was helpful in finding the mattress that best suited us. She also found great prices for the product! Our mattress was 50% off, but a showroom model. I have since found out that our warranty will be honored but if replacement is necessary we will have to pay the difference to the full price if any problems arise. I was not made aware of this fact anywhere along our discussions. Keep in mind to ask questions and then more questions.
Tyler was knowledgeable and good at figuring out our needs for our budget. He was friendly and not too pushy. He helped us to save over $1,000 of our total purchase. I will recommend
We had kyle as our sales rep and he was wonderful! So kind and helpful. We’re so excited about our new mattress!
We stopped by for the big sale and actually found a great sale! Vanessa was so helpful and knowledgeable and honored our request to see the beds that were on sale. She did not try to convince us to buy the really high priced beds. Due to her great customer service we ended up buying 2 beds , 4 pillows and 2 mattress covers. See Vanessa and she will get you a great bed!
Came in to get a new mattress. Found a medium hybrid bed quickly and easily. Lorraine was incredibly kind and helpful. She helped me find exactly what I was looking for in no time and offered a lot of deals for no extra charge. My family plans on coming back the next time we need another mattress.
This was a very stress-free experience! I brought my 14 year old son to get a mattress, and I needed one as well. Lorraine was extremely friendly, helpful and professional. She asked us questions, encouraged us to try the mattresses, and really helped us find the perfect mattress. Great experience!!
Dale was very helpful with helping us decide on which mattress to go with. He was patient and knowledgeable. He was also very covid conscious & safe which is always good.
I went to the Poughkeepsie store and was helped by Erik. When my mattress and box spring arrived I realized the box spring was not the right size (to high) so I called Erik and within 30mins, I am now having a new box spring being delivered to me soon (within a week). I found that Erik was very professional and a very nice person to deal with. Two thumbs up!
I had been looking online for weeks to find a mattress and found the more I looked, the more confused I became. I was nervous about making a big purchase (I have a king size bed so nothing was inexpensive) and then not liking it. I also have back issues and have been thinking my old mattress (a temperpedic) may be contributing to the problem (or at least not helping them) because of its age. Looking at Temperpedic’s I wasn’t prepared to spend over $3000 right now for a new mattress. 😩 What do I do?I saw the MattressFirm store in Poughkeepsie one night on my way home and, on a whim, stopped in to see what the difference was of all the mattresses. After all, how could I possibly make a decision about this kind of purchase simply by looking at it online?I wasn’t planning to actually make a purchase yet...just doing more research and hoping they weren’t going to be pushy salespeople.After looking around for a few minutes I was approached by a nice young man, Jordan. He was extremely knowledgeable and extremely patient with all my questions and if he didn’t know the answer he politely excused himself to go ask someone who did have the answer. He showed me the difference between so many beds and explained how the differences would effect sleep. It was closing time and I wasn’t ready to make a purchase but Jordan again was so polite and just wished me well and told me to continue my research and let him know how he can help. Wow!!! So refreshing!!!I went home to “absorb” all the info. I really wanted to buy something from Jordan because he was so helpful (and I was assuming they get paid on commission) but I wasn’t ready to spend the money on the ones I liked and wasn’t sure I’d be happy with what was in my comfortable price range ☹️ .I prayed about it, hoping I’d be open to spending the higher amount of money so I could give Jordan the sale, but also continuing my research online hoping to find something less expensive.I ended up finding something (from MattressFirm) that was half off because of Black Friday and wondered why the company would undercut their own stores by doing this! So, I went back to the store the next day to see if they had that mattress and if it was one of the ones I tried out. It was a different one but equally as comfortable and they honored the online price. 😳😁Well, at that price it was only a couple hundred more than what I had wanted to spend AND they offered three years at 0% interest. It was a no-brainer and I was finally done agonizing, haha. Even more so, I was happy to be able to give Jordan the sale, especially after finding out he was fairly new at his job...”you will go great places if you choose to, Jordan”!!I am confident I will love my new bed when it arrives and I would highly recommend Jordan and Mattress Firm Poughkeepsie for your purchase. They are extremely friendly and knowledgeable and no high pressure...We must support local business even when it is a big name store...the people working there are our local neighbors!!Thank you Jordan and Ilijah for all your help!!!
BEWARE OF PURCHASING AND FINANCING A MATTRESS AT THIS STOREI went to this store and there were 2 salesman on the floor, one salesman was rude and made it clear he wasnt interested in helping us. The other salesman Keith M approached me and told me that I could finance a bed for 2 years 0% interest. I told him since it was 0% interest I would finance my bed.He never bothered to tell me that once he ran my credit he had me approved for $5,000.00 for some CREDIT CARD with Synchrony Bank! My mattress was not even close to $5,000.00. He told me I was only financing the amount of my mattress and made it sound like I was simply financing the bed and I will receive a payment booklet in the mail. Instead I received a credit card from Synchrony Bank and it required activation. I called Synchrony Bank and the representative was very rude and nasty to me.I told her that no one has communicated with me concerning my first payment due date and no one has advised my monthly payment amount. . She was very rude and nasty to me and made it clear she did not want to help me. If I had not called Synchrony Bank I would have missed my first payment and would have possibly ruined my credit. I have contacted CNN News and Channel 7 on your side, I will also be filing a complaint with the NY State Dept of Financial Services.
We bought our first Purple Mattress from John. He took his time in helping us find the right one, and even matched the price that was online. We are recommending all of our friends to buy from Mattress Firm!
Looking for a new bed, and we came to Mattress Firm. Lorraine was very pleasant and professional, and was very willing to assist us in any way possible. We found a mattress that we love, and their Memorial Day sale of a free adjustable platform is quite beneficial for us. Thank you, Lorraine and Mattress Firm.
I spoke with Keith and he is so pleasant. He helped me because steven was off today. I purchased a bed from steven and i couldnt have asked for a smoother transaction. Everytime I call tje stor they are so helpful I received my bed and the bed is great. We moved to North Carolina but purchased in new york. Which is why I am so pleased that the gentelman are so nice. I did have a terrible experience with the delivery guys. I am having someone come back on Friday to adjust the legs. The delivery men never even offered nor even mention them . Hopefully i dont get them back.
Lorraine greated us with a pleasant smile when we entered. She explained all of the options that would help fit our needs. She was patient, extremely knowledgeable and never rushed us when we couldnt make up our minds. I would highly recommend visiting Mattress Firm in Poughkeepsie when you need a new bed. A wonderful experience!
Had a great experience at this mattress firm! Came in looking for a mattress before a move and Lorraine helped me try all different types of mattresses before finding the perfect one. Everything was easily set up for an at home delivery and payment plan. Completely pleasant and unstressful experience!
Was extremely happy with Elijah and his knowledge of bedding. Although our new bed was expensive, we needed to upgrade and felt he directed us to a product that will satisfy our needs.
I had an excellent experience with Lorraine at Mattress Firm. She was friendly and helpful. She worked with me and within my budget. They have a good selection and not only was Lorraine knowledgeable, but she made it fun! I would definitely recommend coming here.
My mother and I had a very positive experience here at Mattress Firm. The employee who helped us out was Keith, and he was absolutely wonderful. Very tentative and helped us out with any questions we may have had. Totally recommend coming here for any mattress needed. Very reasonable prices and there are beds that meet everyones needs!
All and all a great experience. The salesman wasnt pushy and was well informed on the products. And helped me understand what I needed as a consumer to get the best value quality and the best product for my needs. Woupd definitely recommend. Wouldnt recommend Bobs worst service and to expensive
Great sales staff went above and beyond placed order for everything we needed and will be delivered when we wanted. Couldn’t ask for anything else
Stopped in to look for new mattress/boxspring. Lorraine, our sales person, was very knowledgeable, professional and friendly. She explained the difference between all the type of mattresses and the quality of each one. We ended up purchasing a King size set on Mon and it will be delivered Wed. Nice purchasing experience.
I bought 2 mattresses and 2 cool pillows for my daughters back in August. Today, I bought 1 cool pillow. The sales person was very helpful and nice!! I will definitely go back!
Great. Went shopping to 4 other places for mattresses and other furniture today. This was the 1st where i walked in and knew right away that i was walking out with something. Great selection of product and price range so the choice is up to you here where other places you were forced to spend a fortune just to avoid the garbage. Loraine was very helpful, patient and informative. Would highly recommend to anyone else looking for mattresses
Excellent customer service. Sales associate was very accommodating and professional. Knows how to assist customer with a smile and smooth approach in his presentation. l will recommend to potential future customers.Lou
Great store, easy to find our comfort level, company management needs help with being more educated with financing and what rules they are to go by, we had to go elsewhere for our mattress. We ended up with the same mattress, purchase and delivery went smoothly unlike the 3 hours wasted at the Poughkeepsie mattress firm store. We are very happy sleeping on our mattress we ended up with from a non mattress firm store!!!
What a great team at the Poughkeepsie Mattress Firm! I had an issue with the delivery of an incorrect mattress. The team, especially my sales rep Lorraine, worked until the correct mattress was located and delivered to me. Lorraine has a no pressure approach and helped me to get the best deal, making it possible for us to get the mattress we truly wanted. Best shopping experience in a LONG TIME! Thank you Lorraine and Mattress Firm!
Lorraine was very helpful during our purchase of adjustable beds and she did everything to make us happy and worked with us.Sharon was also very accommodating in helping us with a change.We are very pleased with these two nice ladies.
Wonderful experience with Keith! Was able to secure a mattress to be shipped across the country within 15 minutes. We were also treated to money off on sale prices on our mattress and mattress cover - would HIGHLY recommend to a friend!
I had a wonderful experience buying a mattress in a store across from the Poughkeepsie Inn. My agent was Lorraine. She was so polite and so knowledgeable about all the mattresses that we tried and which would fit our body the best. We tried lying on so many mattresses and with her help we found the best one for our body.I have been delinquent in writing a review of her from my date of purchase. But Lorraine was just so wonderful and I will not be satisfied until I post a very good review from my experience Mattress FirmAll the best ,Lorraine.........Marilyn MiklauMarilyn Miklau
I went into purchase a mattress at Mattress firm on a Tuesday and was greeted by sales woman Sharon. To make a long long story short. Dealing with Sharon wasn’t pleasant. My mattress the day before delivery was some how out of stock and wasn’t going to be delivered. Several times she said she would call me back on Tuesday night and Wednesday night......No call back ever.Needless to say on Friday manager Keith stepped into the rescue. I appreciate the time and effort he put into making it happen. Keith went above and beyond to make sure I was satisfied. He called to make sure the mattress was delivered and that I still had options if I didn’t like the mattress. I want to say Keith Thank you again for everything. The sales woman Sharon could use some pointers.
Easiest bed I ever bought! Elijah was very helpful and knowledgeable about the best beds for the types of sleepers we are. Thanks!
Lorraine was very pleasant! She showed us all the mattresses in our price range and was very helpful! She got our mattress all set up for delivery in February. Would recommend!
Thank you to Keith - wonderful personality, immediate assistance and thorough in every way. We have not received our mattress yet, however, looking forward to my husband having a good nights sleep!! Thank you again Keith for your fabulous customer service.
Lorraine was very helpful with finding me a new mattress! She was very informative about the different types of mattresses, what would work best for me and listened to what I liked or didn’t like. I recommend coming here and talking with Lorraine if you need a new mattress!
Emily was my sales rep and had a wonderful personality and was very warm and friendly. She answered all my questions and worked for a delivery date when I could be home to accept my delivery. Wonderful rep💜
Got an amazing deal with my wife on a showroom queen sized mattress and box frame for 50% off!! Vanessa was very patient and helpful, and we sleep so so well now. They even wrapped and held our mattress in the back for two weeks, as we were moving homes. Positive experience.
Went in looking for a mattress for a day bed, sales person, was attentive and nice. Lorraine took her time to find us a good deals and setting up delivery dates. Very friendly and knowledgeable. Will return
Lorraine was very knowledgeable and extremely helpful. We were able to find exactly what we were looking for at a great price. It was a great experience and I would recommend Mattress Firm to anyone needing a mattress.
I have never had a better shopping experience and I dont say that lightly. I went to maybe four different stores to look for a bed, and this place is the best!!! The staff is attentive, knowledgable, and always ready to help. Ask for Steve - hes the man! This entire experience with Mattress Firm has been a dream, especially after so many misses at other local furniture stores. Ill be reccommending this location to anyone looking to buy a bed!!
Emily was so great. She alot of patience while we decided. She the nicest person Ive dealt with while picking a mattress. Thank you Emily!
Katherine was my sales rep today. She was extremely knowledgeable and helped to secure the right bed for me. She was a pleasure to work with. I would highly recommend stopping in to see what she can do for you today. Thank you Katherine for your patience and guidance. You rock!!!
Very polite. I am from out of town and spoke with customer service named Dale. He sold me a twin size mattress at a good deal. They charge a delivery fee. Will give you a discount for doing a review.
I worked with sleep specialist Lorraine today and she helped me feel out a few memory Foam mattress beds and I found the one I wanted in less than a hour, I was given a free set of sheets with my purchase and delivery with take away was only 50$. Im very happy with this mattress firm location!
We had a great experience at Mattess Firm. There was no pressure, our salesperson Lorraine was knowledgeable and answered any questions we had, and there were a lot of options available. I would recommend going to Mattress Firm for a new mattress.
Elijah was really helpful for me especially it being my first time getting my own mattress. He made me test out 3 different comfort levels and was patient with me. He was a great help overall. Would recommend
Loved our experience here. Came here looking for something comfy after our bed started sinking and we were not disappointed! Definitely will be back when we need to upgrade our bedroom. Keith was very personable and helped us stay in budget.
I love my new Serta icomfort 300 firm mattress!!! Edwin was a knowledgeable salesperson who helped me find the perfect mattress within my price point. The delivery was quick and worked within my busy schedule. I highly recommend this store! Go visit Edwin today and get a new mattress! (You wont regret it).
Wonderful experience! It was my first time buying a bed and Lorraine Portland was so helpful, knowledgeable, and most of all PATIENT. Ill be telling all my friends to come, and Ill most likely come back for that comfy lavender pillow I tried out ;]
Had a fantastic experience at Mattress Firm today! Our salesman Keith was fabulous, knowledgeable and worked with us to get the perfect mattress for our daughter. Easy in and out!
Elijah was great and very knowledgeable. He helped us and gave us a lot of details about the various brands of mattresses. It allowed us to make a decision. I highly recommend you go to Mattress Firm if you need a new mattress and ask for Elijah!!
Purchased two guest mattresses from Lorraine. She was very nice, helpful, and efficient. Spent less than 20 minutes total. Able to get mattresses delivered next day.
Keith at Mattress Firm in Poughkeepsie is extremely knowledgeable and honest! He was patient and showed me many different styles in my price point and took the time to explain the features of each mattress. I highly recommend him!
Came in today with my fiance. Leaving with a brand new mattress set. Lorraine was very welcoming when we first walked in. She listened to our needs and pointed us in the right direction. We purchased a new set, pillows, bed frame, and a mattress protector. Lorraine even informed us about the interest free financing. Cannot wait for our set to be delivered so we can sleep. :)
I had the best experience possible with the help of a very friendly and helpful salesman that showed me exactly what I was looking for that fit my needs. Thank you Mattress Firm for a great bed. Had a great nap today.
I had a great experience visiting the store, salesperson... turned out to be one of the managers and was informative and quite helpful... purchased my mattress and looking forward to the delivery. I definitely recommend this store!
My boyfriend & I decided to go check out mattresses because we are moving into a new place. We werent planning on purchasing anything but our amazing salesmen, Keith did such an awesome job we couldnt walk out empty handed. He answered all of our questions without hesitation and was not pushy at all. There is nothing more annoying than an obnoxious salesperson shoving sales pitches down your throat. Keith was nothing like that. He was patient, understanding and helpful. I would recommend him as well as mattress firm 100%.
Elijah was so Amazing on our visit today to buy a mattress for our daughters first big girl bed. He made the experience effortless. Definitely recommend this store!
Keith Meyers was extremely helpful and knowledgeable during my re-selection of my new mattress. A true asset to your company. He made this very difficult decision painless and very comfortable (no pun intended)... I have and will be referring anyone, I know, to visit him and ONLY him for their next mattress!!! Thank you Keith😊
I actually went to both Kingston and Poughkeepsie locations. Both times I was helped by great staff; Jim, John and Johns wife. Very informative, no-pressure and patient. Nice people and helpful, they also match other offers and deals. I highly recommend seeing for yourself.
We worked with Daria at Sleepys who was very nice and attentive. She was assisting both myself and another client at the same time but managing it very well. We got two mattress from them and are very happy.
Friendly and helpful staff. Kept purchase within my budget and pricing was fair compared to competition. Just made purchase today so can’t speak of delivery satisfaction or comfort level yet
I had a great experience at Mattress Firm today. Keith was very helpful, informative and nice! I recommend anyone looking for a good quality, good price mattress set to go here!
Staff were willing to work with our needs and our price point. Friendly and understanding of the seriousness of the crisis that we all find ourselves in right now. One customer in the store at a time. Wearing PPE. Had hand sanitizer. Good job guys.
Customer service was great, helped us pick out everything we were looking. Friendly attitudes and the entire experience was quick and easy. No hassles. Would shop again here for next matress.
My first time purchasing a mattress and I decided to go to mattress firm and I was very impressed by Keith and was extremely happy and satisfied with his service. He was very kind and helpful!! I love the mattress he helped me find. I would definitely recommend going to Mattress firm!!
Great experience. I was helped out by Lorraine. She helped me find my comfort level. Tried out a bunch of beds and found one thats just right for me. I highly recommend this place to anyone looking for a new mattress.
Great experience. The salesperson was friendly helpful and gave me a good deal. Cant wait until the mattress arrives.
Elijah was our sales representative. He was great and very knowledgeable about all the different types of mattresses. Would highly recommend this store to everyone.
We ordered a box spring for our 95 year old mother in Chicago on Sunday and it was delivered Monday! They were in and out of her home in 10 minutes! Shes delighted and so are we! Our salesperson was professional and extremely helpful! Thank you!
Fabulous experience at this mattress place. The woman named Katherine was extremely knowledgeable and very professional. On top of that she was very pleasant. Love the product. I am so happy. Highly recommend this place. Its the old Sleepies under new management. Stop in and see Katherine.
I had a fast and easy experience with Lorraine! She was friendly and helpful, got me in and out! Highly recommend her and mattress firm for your mattress needs!
Elijah our salesman was very knowledgeable. No high pressure sales. Completely satisfied with our tempur pedicure mattress!
We had a great experience. Keith was professional and knowledgeable. He was able to get us into our perfect bed quickly and affordably. I’d highly recommend to anyone.
Lorraine was our Mattress Expert and she was great! She gave us a great deal and we got a free pillow and duvet cover on top of everything. Thanks Lorraine!
Lorraine has candy for everyone! She was a very sweet woman who took time to get to know us and our desires. She was patient with our silly confusion and provided us with every option. Prices are awesome for holiday sales!
Almost was a great experience until, came in on Thursday on and was told different pricing from the last sales associate we spoke too. Then after being shown a spring matress, we told him we do not like spring matress, he continued to try and sell the same spring matress bed to us
I was helped by Lorraine. She was a pleasure to work with. Helped me find my perfect mattress, and it was super simple to get it delivered to my home. Overall, it was a great experience.
We stopped in on Memorial day to look at mattresses and Lorraine was absolutely eager and willing to help us find a new bed after our old mattress was no longer big enough for us. Thank you so much Mattress Firm and Lorraine!!
Emily was fantastic. She help us out so much. She showed us options. And had patience as I went back and forth between choices.
Thank you Jordan , good courteous salesmanship , not too pushy , we came in to just look , and left with a purchase !! Keep up the good work Jordan !!! Gail was so happy with her purchase !! Thanks again , Noli
The service was great and everyone was so friendly. I would definitely go there again to buy mattress. I was able to get discounts on a lot of things and they were flexible with the deliveries as well.
Amazing customer service! Keith was very informative and helped me to find exactly what I was looking for--under budget. I would highly recommend this store if you are looking for a new mattress.
Emily made it easy and made my family feel comfortable. You can’t ask for anything more now a days. Pricing was aggressive as well! Thank you Emily
Jeff is one of the best customer service agent, they have in the Poughkeepsie are.he goes above and beyond to make sure your happy and gets what you need. Go see Jeff at mattress firm 100%
I love this mattress and of course the adjustable bed frame. My sales rep, Lorraine was very helpful, and knowledgeable. I would recommend MATTRESS Firm and their products to everyone.Tress
Well we originally met Kyle at the Fishkill store and we met up with him yesterday in the Poughkeepsie store to finalize our deal again very friendly knowledgeable very helpful and picking out the mattress that we needed along with the adjustable bed frame I would recommend him for anyone who wants to purchase a mattress from Mattress FirmYHANK YOU KYLE
Worked with Craig. Said the very expensive pillows would be delivered with mattress. Delivery guy tells me go to store. Craig never returned call when asked about the missing items. Dont feel like all the money I spent is valued by this salesperson .
Sales man was great. Very knowledgeable made sure we checked out all the styles of mattress to make sure we got the best one for our needs.
After searching numerous mattress stores we finally found the right place to buy a mattress. Tom, our sales person was low pressure and quite knowledgeable. Great delivery and takeaway policy.
We had a great experience shopping for the mattress..our guide was extremely helpful ...we tried out every mattress in the place and found just the right one. Thanks 👍
Had never been here before today. Went and purchased a box spring for my son today. Reasonably priced with a delivery in three days. Recommended highly
I was helped right away. All my questions were answered, and I received very friendly service. I had never been to Mattress Firm before, but I will be a repeat customer.
I had a wonderful experience at Mattress Firm. Lorraine was a delight and very helpful. She was friendly and very knowledgeable. It made for a great experience!
Id recommend this store to anyone looking for a mattress. We went in and the salesman Keith showed us exactly what we were looking for. He was super friendly, nice and a big part in us getting our mattress!
Elijah was extremely helpful and knowledgable. Exceptional service. I would recommend shopping for your mattress there to anyone and everyone.
We stopped in with no desire to buy a mattress but after talking with the sales-rep we left with a new mattress. We spoke with Edwin who was very knowledgeable about the different types of mattresses, and which one was best for us.
Emily provided great customer service!
Outstanding service and producta! Low pressure environment and an excellent showroom. What more could you ask for ?
Purchased a bed in Poughkeepsie store today for our grandmother. Geronimo Sanchez was our sales man and was kind, informative and extremely helpful. Found us a great bed within our budget. Thank you so much!!
Mattress buying can be daunting! The staff at Mattress Firm was so helpful. We had a weird buying scenario and they could not have been more accommodating.
Such a great sale going on now! So I decided nows the time to splurge on a new mattress. Lorraine was very professional and sweet and now I am anxiously awaiting my new mattress.
We were greeted and assisted by Lorraine, who was very personable as well as informative. We let her know what we were looking for and she knew just how to help us. Fabulous experience!
No pressure, excellent guidance towards which beds I would like, and lots of patience for kids testing every bed by jumping on them.
I had a great experience. Craig was great, really friendly and helpful. He was knowledgeable and helped me find a great mattress. I would definitely recommend coming here and working with Craig.
We enjoyed our experience here! They were professional and answered all questions. Elijah was the man and was not pushy. Walked away exciting to receive our new mattress.
Had an awesome experience at the Matress Firm in Poughkeepsie. Got to try out a couple beds the sales associate recommended and went with the Serta Perfect Sleeper I saw online. It was exactly what I was looking for!
Keith, the Salesman, was FANTASTIC. Thanks for being extremely knowledgeable. In and out with purchase of new mattress with delivery the next day (and theyre taking my old mattress with them).
The guy that was working at 11:25 am on the 11/29/2019 told me there was a way around there normal credit check to get me approved!! I told him my credit was bad .. He reassured me he can get me approved .. He said that synchrony bank does a hard inquiry and progressive does a soft inquiry.. I was confused because in the phone he made it sound that there was no credit check !!Once he asked me for my social security number I was suspicious!! I know based on my history during the past 2 years it hasn’t been good. He ran my credit anyway and of course they didn’t approve me!! He mislead me to believe that I would be approved . Now I have to see how hard this hit my credit !!
Went to poughkeepsie ny store had a great salesman named Keith help us he let us take our time and was very informative about each mattress he showed us we brought one today great store great salesman
Lorraine couldnt have been more kind and helpful in helping us select a bed! The process was easy, fun, and we got some great deals!
Edwin was a knowledgeable and helpful salesman. He explained a lot to me and my daughter who was very excited about choosing her first real mattress.
I went to this location yesterday keith was the person who assisted me.Keith was very friendly, helpful and informative. He answered all my questions. I cant wait to try out my new bed which will be delivered tomorrow!
Our sales person, Sharon, was very knowledgeable and helpful. We were going to sleep on it & go back tomorrow, but decided to go ahead & make the purchase today. Cant wait until it comes.
Very patient and attentive sales persons worked with my elderly mother to purchase a new mattress here. They understood financial limitations and did not try to push something she couldnt afford, which I greatly appreciated.
Amazing customer service. Elija took his time to show me all the different mattresses and I ended up buying a mattress.
Lorraine was so lovely and helpful! Great experience and selection. We were in and out with the perfect mattress within an hour!
My daughter and I had a wonderful experience at Poughkeepsie Mattress Firm today. Miss Lorraine Portland is the best !! Shes approachable,shes friendly and shes knowledgeable !!
Great prices. Salesperson Elijah was very accommodating. We will definitely return.
The customer service I received from Sean B. was outstanding. He was professional, polite, and answered all my questions and concerns pertaining to the mattresses I selected.
Walk into Mattress Firm met Edwin Pabon, assistant manager. Helped my wife and I out. Got us an amazing mattress for an amazing price!
Sharon was a great salesperson and was very helpful. Dale was very helpful too. Good products, good price range, informative sales people.
Lorraine was great !!! She helped me find the perfect mattress set at an exceptional price. I had a great experience .
Very pleasant experience! Keith was very helpful, explained everything to us and helped us meet our budget! Can’t waig for our new mattress!
What an amazing experience!!! The nice gentleman let my 13 year old daughter crawl on any bed she wanted. Even told her to flip around and get comfy until she found the right one!!The bed is being delivered tomorrow!! She is sooo excited!! It took longer to pick out sheets than it did to pick a bed!! Thanks Keith for making my irritable daughter so very happy!! Will post again with a pic of her new bed!!Delivery was awesome! Quick and on time!!!
Fantastic experience! Our representative Daria was amazing and very helpful! Highly recommend getting all your mattress needs here!
Great experience. Very knowledgeable. Wanted the lift base, wasn’t available for a month, so gave us the next one up for the same price! Elijah was very helpful.
We got our new queen bed from Keith he was an absolutely great salesman and helped us find a great bed that we will enjoy for a while and will definitely be back for our next one and will recommend to friends and family
Nice atmosphere. Great deal on mattress. Lorraine was very helpful in picking out my first bed. Awsome experience.
Keith was terrific and very helpful when the warehouse delivered the wrong size mattress. He corrected it immediately and made sure it was completed successfully. Pleasure to work with Keith. Than you Keith.
Great service! Representative was very helpful in assisting me choose the right mattress for me! Thank you! Now I can have a perfect night sleep.
Edwin at the store on rt9 is increidbly knoweldgeable about the products he sells. Greets you at the door, doesnt tell your ideas or what you want are wrong, and answered my questions for almost 2 hours before buying. Would recommend all day.
I went to mattress firm last Saturday 03/02/19 and had a great experience Steve was our sales person and he was amazing very helpful I definitely recommend checking them out
Craig was very informative in the different types of mattresses and helpful with us making the right choice for our family if recommend his help to anyone looking to buy a mattress
Total reviews rating 4.8
199 Reviews for Mattress Firm Poughkeepsie 2023:
Review №1
2022-07-03Had an excellent experience. I was in need of two twin mattresses for a bunk bed. Emily was incredibly helpful. She answered all my questions and provided all the information I needed. I found exactly what I was looking for very quickly at a great price. The mattresses were delivered the next day.
Review №2
2022-04-16We had worked with Emily while shopping a mattress, and she was great, we had brought the family when we had gone in to look at mattresses and she was so sweet to the kids and very helpful for assisting with our budget for the mattress. We recommend her for anyone that has a future mattress purchase to make. HIGHLY recommended!
Review №3
2022-05-15From the second that we walked in, Shaheem approached us welcoming us. We explained to him what ideas we were thinking (likes and dislikes) and he pointed us in the right direction until we found our perfect bed! He was very friendly and knowledgeable and we are more than happy with our experience and will definitely be coming back and telling friends and family about our wonderful experience we had!
Review №4
2022-04-08Absolutely excellent experience from start to finish! Jordan was very friendly, professional, and knowledgeable. I even got better sleeping suggestions from Carmellia as well. I highly recommend heading to Mattress Firm for your next mattress.
Review №5
2022-07-02Wonderful experience today! Jordan, our salesperson, was very knowledgeable and patient as we tried out several different mattresses. 10/10 highly recommend!
Review №6
2022-03-26My wife and I went to the Mattress Firm in Poughkeepsie looking for new mattress, and Emily Stern greeted us with a big smile.Without any pressure Emily asked us type of mattress that we are looking for. Emily was very knowledgeable and took her time showing us different type of mattress and what best fit our budget. Emily was great we bought 2 mattress from her today she was friendly and thoughtful, I highly recommend Mattress Firm store in Poughkeepsie and make sure you ask for Emily Stern.
Review №7
2022-05-11Went in today with my mother to purchase a new mattress for her fullsize bed. Emily was very friendly and patiently helped us through the many options. We highly recommend her to anyone looking for a new bed or mattress.
Review №8
2022-03-02Shaheem our sleep expert was very knowledgeable about all of the mattress we looked. He helped us make a choice based on our sleeping comfort! Now we cant wait for the delivery of our new bed. Thank you for all of your help Shaheem, you were a pleasure to work with.
Review №9
2022-04-10Emily at the Poughkeepsie location was amazing, knowledgeable and most of all the best customer service that I have experienced in a very long time. She deserves a raise! Be that, she is a gem, you dont want to loose her!
Review №10
2022-05-30My wife and I were looking to upgrade our existing bed and the first place we stopped was MattressFirm in Poughkeepsie. Upon entering we were greeted by Shaheem who helped us every step of the way. He asked the basic questions on our preferences to get started and showed us a variety of potential beds for us to try out. He explained each bed, the material used, the features and answered all of our questions and concerns. He then gave us time alone to try each one a few times in private. We ended up buying the bed without going anywhere else because Shaheem was so thorough and honest. Would highly recommend anyone looking for a new bed/mattress to contact Shaheem.