Mattress Firm Riverhead in Riverhead
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Riverhead, Suffolk County, New York, US
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Site: https://stores.mattressfirm.com/...
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:10AM–7PM
We had a sour experience at another Mattress Firm location so when we walked into the Riverhead location, it was a breath of fresh air! Toniann was our sleep expert and she was professional, knowledgeable and an absolute pleasure to deal with. She informed us of sales and promos while the other location told us there were none and couldn’t be bothered to help us. Toniann also made sure we knew of the interest free option for financing. She was so thorough and totally impressed us. So happy we gave Mattress Firm another chance and chose this location!
Rachel Casey was a literal angel sent from heaven! From the moment we stepped into the store, she was warm and welcoming. I was thoroughly impressed with her knowledge of all the mattresses. My fiancé and I were dreading having to make our first “adult” purchase together, but Rachel made it easy for us. She listened to all of our needs, and she found us the perfect mattress. I said yes to the mattress, and I will forever be grateful for Rachel’s impeccable customer service.
Rob, my Mattress Expert was able to find me the perfect combination base and mattress, and at a very good value. He answered all of my questions, and was able to set up delivery very quickly.I would recommend going to see Rob if you’re in the need of a great bed and at a good value.
My experience with Sleepy’s in the past tainted my expectations as to the level of service I might receive from Mattress Firm ... that said, my expectations weren’t high. We exchanged a mattress 4 months ago and were warmly greeted by Rob in the Riverhead, NY store. He treated us like we were spending “new money” and not just exchanging. He helped us to secure our exchange and was excellent to work with. After almost 5 months of use the mattress was exceedingly uncomfortable on my back. Knowing I was outside any return policy I reached out to Rob again and asked if we had any options. He encouraged us to come down and wanted to make sure we got a mattress that would work for us. Once again, we were treated like we were bringing new money into the store and he spent a lot of time to ensure we were satisfied. We finally chose a new mattress and he got all us all set up. Rob has completely exceeded our expectations and I hope Mattress Firm knows the quality of person they have in him. I can’t wait to highly recommending Mattress Firm and specifically Rob to all my friends and family with no reservations! Thanks for providing “old school service” with quality selections. My wife and I couldn’t be more satisfied.
Ben was very helpful, professional, and patient as we tried many different mattresses! My husband John and I highly recommend Riverhead Mattress Firm. Ask for Ben. He knows about every mattress and helped us compare and get exactly the mattress that was perfect for us. And he’s a super-nice man as well.
I havent purchased a Mattress and Box Spring in many years. Not to familiar with all the new upgraded mattresss, We did not have any knowledge of what we would need. Upon entering the store Robert greeted us as he was either a good friend or one of our family. He made us feel very comfortable. In a matter of 15 minutes with his expert knowledge of Mattresss we purchased a Serta Mattress and Box Spring.It was a no brainer with Robert, he made it very easy.Mattres Firm I thank you for having a sales person like Robert Moschello, a professional.Norman Bank
Rob Moschello at mattress firm is awesome! We went in there about 7 years ago and he was so knowledgeable and helpful but ultimately we couldn’t afford the top brands and ended up buying cheaper. Well now our mattress kills our back so we went back today and Rob was so helpful. We remembered him from last time, he was able to answer every question and knew every fact about all the mattresses. He even was able to compare to a competing brand we were considering without bad-mouthing. Ultimately we ended up with the tempurpedic we always wanted and Rob was even able to find us one on clearance to help with the cost. He hooked us up with a adjustable base as well. Couldn’t be happier and we couldn’t have asked for a better experience! Thank you!
It’s not often that purchasing a high ticket item leads to laughs and good times, however, such was the case while working with Robert and the good people at Mattress Firm in Riverhead.From the moment I entered the store, my interactions with Robert were engaging, informative, lighthearted, and efficient. He made trying out mattresses feel like a day at Six Flags (minus the vomit inducing rides). He knew his product line and presented the information in a non-salesman like manner that did not feel like pressure or stress. He took his time with my husband and me even though other couples were floating through the showroom. He made us feel...like we were coming home.I purchased several mattresses from this particular location and by far, this was my most enjoyable experience. If you find yourself losing precious sleep to a poorly designed or badly fitted bed, do yourself a favor and stop on down to Mattress Firm in Riverhead and visit with Robert. Whether you end up purchasing or not, he will make you feel like you are coming to visit an old friend. And at the end of the day, isn’t that...worth getting out of bed for?
Gil was extremely professional. His knowledge was quite impressive since he taught us things that we were not aware of. Instead of directing us to the most expensive model, he took us to some more economical models so that we can make the best informed decision for our daughters bed. His expertise also allowed us to pick the right mattress protector as well. Great service and would recommend to friends and family members.
Gil helped us to find the perfect mattress. He made the whole experience so pleasurable and really easy. We went in not knowing exactly what we wanted and left feeling confident about our purchase. Highly recommend if you are looking to purchase or even just looking to browse to come down to this location and use Gil!
Nice place. Not pushy which I appreciate. As for the quality of the bed: we shall see, but it felt very comfortable and decent for the price range. I got a full size, sleepys memory foam mattress with box spring, mattress protector and a pillow for about $900 after tax, including delivery.
I highly recommend Gil, sales manager at Sleepys. After shopping around at multiple competitors I found his knowledge and customer service well above the rest. He was courteous and professional while giving me an overview of the mattresses available and helped me choose the best product within my price range. With the 0% interest on the financing I was even able to get an upgraded product and still stay within my budget. I couldnt have asked for a better shopping experience!
Purchased a Purple 3 from Ben with ease. He explained the construction and how it differs from the other Purples, ensuring I was able to make an informed choice. Thank you, Ben!I had such a great experience with Ben my wife and I went back the following week to upgrade mattresses for the rest of the family. Rob and Jodi were just as knowledgeable and helpful as Ben had been previously. We purchased an Intellibed and a BeautyRest PressureSmart. This was a lot in one day but Rob and Jodi were patient, professional and made sure everything was perfect for our family.Thank you, Rob and Jodi, it was a pleasure to spend part of our Sunday afternoon with you both!
Let me start by saying this is my 2nd review in the past 4 months! I have a really complex situation with my back and neck ..so finding the perfect mattress is not a simple task for me. Back in October the Store Manager in Riverhead, Robert offered me a deal I could not refuse..as he was suggesting I try the Intellebed, which is hopefully the best brand for my situation, it is also one of the top 3 most expensive beds in the store. He gave me 120 days to try it out and here I am now, a week away from that deadline, so I went back in bc I am finding this bed is not the bed I want to jump into nightly or spend the next 10 to 15 years in!! For me, it lacks comfort..So Rob advise that I try out the step up ..more padding more gel etc ...MORE MONEY (yikes) ..which I am not thrilled about but since my daily well being is riding on this I agreed to give it a try. Not only did he say I could return the mattress if I cant find anything at all that meets my needs in the case I dont love this one, he also called me a few days later to say he found a manufactures rebate coupon ..which he did not have to do..the new mattress was already charged onto my card. So I am just dropping another quick review for anyone undecided on where to shop for the perfect bed.. I would say they have deals that are hard to pass up and they aim to please. So wish me luck, I have another 120 days (which he didnt have to do) :) Lucy B
Had a great experience with Gil and Frank! They were welcoming, friendly and very knowledgeable about the products. They assured us that we were getting the best deal, without making us feel pressured into anything. I highly recommend Frank and Gil, and thank them for making this such a pleasant experience! :-)
Gil Wolmart was very informative and helpful in finding the perfect beds for our family. He followed up to make sure all of our beds were delivered successfully. We have always found working with Gil to be a pleasure. His knowledge of all your merchandise is impressive. We have purchased beds from him several times over the years. Sleepys should commend him for what he does for your company. We recommend him all the time and will use him in the future.
Excellent service Gil is great me and my fiancee have me looking for a good bed for a while and Gil definitely helped us get exactly what we were looking for he has awesome customer service skills and definitely made me feel welcome as soon as I stepped into the room . He is definitely a great asset to the mattress firm team thank you so much Gil.
Gil was a great salesman, helped us out so much! Will be back in the future! Thank youEdit: we were promised the mattress would be interest free for a year, then one day before delivery we get notified that we will be hit with a 32% interest rate on the first payment, not happy.
I went to Sleepys with my wife today to look at mattresses. We were met immediately by the salesman Gil, who first got to know us a little, asked us questions about our current mattress and what our problems were with it. After a quick discussion on what type we were looking for, we went and tried out some mattresses. Not like a quick test drive but a good 5 or 10 minutes on each (maybe 5 different mattresses). We tried the remote for massage features and all the leg, lumbar and foot lifts. Gil spoke about each position of the mattress and its health benefits. After an hour or so with no pressure to hurry up (it was a Friday evening after all), we decided on a mattress, features and a foundation. We also had a coupon for some free stuff with the purchase (pillows and a Gift Card) and had no problems cashing it in. Billing and credit was a snap and we got the delivery date and time we requested. Gil was first rate throughout all the time he spent with us, very friendly, knowledgeable, and concerned with our needs. This Sleepys was great, along with the salesman Gil.
I have had the pleasure of purchasing two mattresses from Gil Wolmart during the past 2 years. Both purchases have been amazing. He knew exactly what I wanted and was able to deliver within days of purchase and at amazing prices! He saved me so much $$. Sale and delivery seamless. I will definitely be sending my friends to Gil!! Thank you!!
Gil was extremely helpful and patient with us! We told him what we wanted and he showed us multiple beds, explained each bed to us. We found an INCREDIBLE BED!! We are EXTREMELY HAPPY! With the bed we purchased, we tell everybody about our great experience with our purchase at Sleepys, and tell them to ask for Gil.Thanks,Greg & Christine Montalbano
We went into the store to just “test beds” tonight swearing we wouldn’t buy anything right away. Well after being helped by the store manager Benjamin Vassallo we couldn’t wait to buy. We had visited a competitor earlier in the week and were super unimpressed by the level of customer service we received. Ben let us try out beds for over an hour and was so patient and helpful. We would highly recommend this store based on our experience tonight.
Thank you Gil! We love our new adjustable mattresses!!! They are so comfortable!!!Thank you so much for all of your help and expertise in choosing the proper mattresses for us. Once our mattresses were delivered there was a problem and you gave the situation your prompt attention and resolved the situation quickly and to our satisfaction.Youre the best Gil Wolmart and Mattress Firm is very fortunate to have you on their team!We will refer you to our family and friends.Maureen and Joe LaPlaca😊
We stopped in today just to take a look and get an idea of what we need and prices. We were greeted right away by Ben, who was such a great help! He found out our needs, budget and got right to work showing us the best options for us as we both sleep very differently. I was pleasantly surprised by his knowledge of the products and straight forwardness throughout the process. Ask for Ben you wont be disappointed!
Now this is a great salesman and sleep mentor...I went in to look around to see what kind of mattress I wanted to buy and walked in, Gil came over to assist and took me straight to the most amazing bed I ever layed on. It was like I had died and went to heaven, needless to say, no other mattress could match up to this beauty. I was amazed at how far mattresses have come in the last 15 years (since I last purchased one), an adjustable bed plus massage, could it get any better?? He was so knowledgeable and passionate about making sure you understood the importance of finding the right mattress as well as how you slept (side, back, stomach) to make sure you were perfectly aligned with the right product to improve sleep quality (and we all know that means also improving overall health). It was truly an amazing experience & I knew I could not leave without buying that mattress. But, I wasnt the only one impressed with Gil, my stepdad who came with me to browse also ended up purchasing a mattress and didnt know he was even in the market for a new one. He did realize he couldnt pass up the perfect mattress and better sleep quality. We could not have had a better experience with anyone else. Thank you Gil!!
I was in desperate need of a new matress, however I am normally an extremely indecisive shopper and like to make sure I know all my options. With in seconds of walking into the store Gil greeted my boyfriend and I with a very energic welcome. I was honest with him about my budget from the beginning. He showed me different options, listened to my concerns, and didnt try to push me over what I wanted to spend. He was extremely friendly, knowledgeable, and I feel walking out that I got an awesome deal! To say I am a satisfied customer would be highly understated!! If you are in need a bed, come find Gil!
My daughter and I visited your Riverhead location today and Ben was extremely professional and helpful.With Bens help to I was able to find and purchase what I needed. Ben is an asset to your company and his professionalism would definitely cause me to return to your store
I came to Mattress firm looking for a bed to help me sleep better. Gil, was the man I was looking for! He had us lay on a few different beds of different price ranges and softeness. We found the perfect bed in our budget. I couldnt be happier! My husband and I had been suffering from a bed that was too hard; and we are now looking forward to great night of sleep.
I went to buy a mattress four days later they delivered it to me I had to return it because it was a different size I went back to the store to find out what had happened they told me to wait another 5 days to deliver the correct mattress 5 days later I got home but surprise only the frame arrived, the mattress never arrived. Ive been waiting for the refund of my money for 8 days they have not returned it to me
I have three herniated discs in my neck and arthritis in my lower back. So i was looking for a new bed to help me sleep. I went to matress firm and the salesman gil was very helpful.after speaking to him and trying out a few beds he helped pick out the best one. Thanks to gils expertise. I have had the most amount of sleep and feel more rested then i have had in years.
Laren help us on our phone call,went above and beyond to give us help on returning mattress to purchase another one,and Mike was very professional when we went into the store to try out our new mattress...It was a good experience all around and also being seniors we were treated very well,Thanks so much..Great employees....
I walked into Sleeoys and was greetedwith a wonderful hello and smile by the manager Gil Wolmart - Gil was very informative and patient explainingdifferences in mattresses fabrics etc.Important information considering one of your most important purchases - Gil informed me it was the 2nd most important purchase - Theres nothing like an a good nights sleep - Sleeoys in Ruverhead is highly recommended and Gil is the salesperson to see -
Total reviews rating 4.9
182 Reviews for Mattress Firm Riverhead 2023:
Review №1
2022-06-11We visited the Mattress Firm store in Riverhead. We wanted to purchase a Queen sized Mattress, Queen box spring and a Twin size mattress. Candace was our sales expert. She really knew her stuff. She was very pleasant and very helpful. Mattress Firm was the only store we visited as we have purchased from them when it was Sleepys.We were very happy with our sales experience and will return when we shop for another mattress.
Review №2
2022-06-02I have to say Ive never experienced such superb customer service particularly from a home goods type store. The manager Robert at Mattress Firm Riverhead was truly exceptional and his customer service crossing all ts and dotting all is. He went out of his way to ensure I had the best purchase experience possible. I purchased three mattresses. He was upfront and forthright with his opinion about certain mattresses and how they would benefit. He was kind, considerate, and had excellent follow-through. I will be purchasing from Mattress Firm again in the future and I would highly recommend the Riverhead location. 👍🏻
Review №3
2022-02-25On my visit I spoke with a very pleasant sales person who was clearly knowledgeable about the products they sell. The showroom was recently updated and stocked with new mattresses on display. I would suggest to anyone looking for a new bed to start here.
Review №4
2022-06-05Toni was great to work with! She was Incredibly knowledgeable and friendly. Toni provided great recommendations based on what we were looking for and budget. We would recommend her to anyone!
Review №5
2022-06-10Great store, service Candice was very helpful and she went out of her way to help us pick a mattress and we got it the same day. Mattress fit perfect in our RV.
Review №6
2022-03-20ToniAnn is incredibly knowledgeable about her product. Customer service superlative.Ronnie and I purchased the perfect mattresses and pillows for each one of us .Thank you, looking forward to enjoying a great sleep.
Review №7
2022-07-05Spoke to Roger and ended up buying a mattress. I was not expecting to buy one till September when I move into my new apartment but roger was great. Highly recommend.
Review №8
2022-07-07The Riverhead store was great. Robert was very helpful, patient,and knowledgeable. The process from beginning to end was quick once we decided on a mattress.
Review №9
2022-06-27Toni Ann was knowledgeable, professional and accommodating. She educated me on what I wanted. Let’s hope she’s correct. Many thanks.
Review №10
2022-01-03Quick, easy, pleasant experience. Browsed through a few mattresses picked one, set up the delivery and paid. About 30 minutes in the store! Delivery guys were nice, took about 5 minutes for them to bring everything upstairs and set it up.