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Mattress Firm The Hub in Bronx
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Location on the map
Bronx, Bronx County, New York, US
Payments
Phone: +1 718-402-0585
Site: https://stores.mattressfirm.com/...
Site: https://stores.mattressfirm.com/...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:10AM–7PM
Comments (87)
The customer service here is great!! My sales rep Aaron was very knowledgeable, informative, and extremely helpful. He was well dressed and well mannered. He made me feel very comfortable and safe.
The customer service from Frank was exceptional very informative super helpful, store was clean and peaceful environment follow protocol for COVID-19 and will definitely refer friends and will come back again for 2nd set of mattresses. Thank you Frank. You rock !!!
My experience with Mattress Firm was really good . Christopher was very friendly with me and my kids. We bought two twin beds XL. He explained everything very well . I recommend this store in the Bronx. In third ave. New York
Let me start by saying that Mr. Victor Mitchell is an excellent employee. He really knows his beds and his customer service skills are amazing. I told Victor what my budget was and the kind of bed I was looking for, and right away he showed me a few beds,and I ended up buying one of the beds. I’m happy with my purchase and so thankful for the help that I received from Victor. Also, I was kind of in a rush because the store was about to close and I didn’t want to make him leave late but he insisted I take my time to tests the beds. I really appreciated your help Victor, you’re a great employee! I will definitely be recommending this location to all of my friends!
Beware if you go to the mattress store as soon I made my purchase twin mattress they charged me 54 $ more for delivery without asking me they supposed to offer free delivery which is silver delivery and the lady never asked me just charged me automatically tha is my only complaint
The first day I walked into Mattress firm near me I went with tons of questions looking for a great bed and something within my price range. I was greeted at the door by a female associate and she answered all my questions she was super professional and carried herself really well. So I had told her I will come back the next day just wanted to do a bit more research. Today I was expecting her to be there but I guess she wasnt and a gentlemen was in the store alone. His whole entire Auroa was off, he smelled like alcohol and was just making me and my family very uncomfortable. We had asked him if they price match the same prices that they show online in store he said yes. My husband and I since wanted to purchase a bed with box spring cali king (definutely knowing its a custom order because he said it about 10 times) he kept walking away saying he had to go to the bathroom or had a phone call to attend to. He couldnt even keep his eyes open when my husband Continuously asked about prices. He had also offered us a discount if we purchased the bed, box spring and legs all at once. When he added everything up and we made him aware of the promise he made about the discount he proceeded to be defensive, got loud with my husband whose been respectful to him and called us liars while he was on the phone with someone named Karen. His unprofessionalism and the smell of alcohol was already a issue from the beginning but we still wanted to purchase a bed. But once he got so irate and disrespectful in front of my toddler I decided to leave in complete disappointment. Please please please really look into your employees customer service counts ALOT and no employee should have such a strong odor of alcohol coming out there pours when they need to assist customers. I am very disappointed that I didnt even get to make the purchase I wanted and hope that no one else goes through that same encounter with that specific employee...
Went there and met with chris who showed us an amazing selection of beds while asking us questions about preferences and budget. He helped choose the best one for us! Cant wait to get my new bed! Thank you chris!
I knew exactly what I wanted because I had seen it on line. I phone the store to make sure they had it on hand. The very pleasant woman I spoke with had assured me they did. I told them I would be there within the hour. I arrived it was waiting for me and the gentlemen who serviced me brought it to the door for me. Overall pleasant experience.
I would never go back. Didnt get the right proper assessment in assisting me in purchasing my mattress and adjustable beds. Then when I thought I got the right assistance the mattress was still all wrong.Mattress Firm replaced my mattress one time but then didnt want to replace it the second time without charging me additional money for another mattress that I thought would help me sleep better. I had to negotiate with upper management on a delivery price for the second delivery.Now, Im still unhappy with the mattress that I have and had to buy a mattress topper because the mattress is too firm.🤔 How often do we really buy a mattress in our lifetime and Im so unhappy. My mattress topper is too soft mattress is too firm. Just trying to make do until I can afford a medium firm pillow top thats what I should have gotten 🥺😭Updated Review: thank you for reaching out & trying to assist me via review post. My current mattress is a Beautyrest Heartfield Luxury Firm Mattress Queen Prime. Which is very uncomfortable Im a disabled senior w/several medical conditions who wants to get a good night sleep. I thought I was purchasing the right mattress after meeting with several staff, managers & corporate. It had been years since I purchased a mattress, box springs & decided finally purchase an adjustable bed due to my medical conditions. I believe the right fit for me would be a Beautyrest medium firm pillow top with additional fees waived Ive truly suffered enough. Feel free to reach out to me via email or phone which is on file. Please lets make this a Merry Christmas for me so I can ring in the New Year right. Thank you!Unbelievable I was asked to update my review which I did. Ive reached out to the 154 St 3rd Ave location where I purchased my mattress from which always has someone new answering the phone theres always a floater on location its sad. Ive tried to reach out to find out who Megan is who responded to my review. I finally was given corporate phone number as well as transferred over the corporate not speaking to no one that can help me and since Megan has a last name and I was told there are a lot of Megans that work there. I previously indicated what type of mattress I had purchased. If Megan reads this message please leave a phone number and an extension and they last name for me to reach out to you. If I knew I was going to be this dissatisfied I would never had let my daughter purchase her mattress from mattress firm. Thank you
Had an amazing experience with Hansel!! He got us the best price and has the kindest heart. We really loved the service here and had an excellent time and lots of laughs! I love my new mattress!!!!
Sal was very helpful in helping us to choose the perfect mattress. After being home for almost 4 months our current one just wore out(we’ve had it for 9 years) but he carefully showed us options still while social distancing and keeping things clean.
I went in knowing exactly what I wanted (I checked the website beforehand). Although they didnt have the mattress I wanted, I was shown a different mattress for the same price as the one I wanted. I was in and out within 10 minutes. Cant wait to get my new bed.
Had and amazing customer service experience at this location. I was attended by sales representative Wilson Mejia and he was more than knowledgeable about what I was looking for. He actually helped me choose a better mattress than the one I was looking. I would highly recommend this store.
Above and beyond. And I wasn’t even a high dollar client but the genuine customer service from Mr K.Ramos was refreshing. Just as I had given up hope Mr Ramos surprised me with a solution, allowing me to leave happy and excited I was able to purchase a well needed item for a better nights sleep!! Thanks again!!
I had a great experience with the gentleman he helped with all my needs,he was courteous well mannered and a delight to talk to!! Ive been through some that I rather not talk about but today he made my day pleasant, so I greatly appreciate his effort and assistance!!!
Excited about my new purchase today... I walked into the store and Hanser (sales Associate) was able to help me find the best Mattress for me. I couldnt be more happy. I wasnt excepting to purchase today but Im happy I did. I look forward to peaceful sleeping nights now. Go shop now at Mattress Firm / sleepy in the Bronx 3rd ave.
Walked into the store and was greeted by Hansel didnt realize I could still use my sleepys card at MattressFirm. Also found out that both companies merged. Hansel was great at making my shopping experience easy I walked out with an adustable base and an amazing mattress I would highly recommend not just the store but come and speak with Hansel he was very patient and informative.
The experience was easy. No lines, know what Im looking for. Price is cost effective, Pay, delivery and out to do whatever is next. Nice and simple customer service encounter.
It was a pleasure working with Hanser Guerrero... He was inviting and welcoming the moment I walked into the store .. He was very patient in explaining the difference mattresses . His voice is very soothing he makes you feel very comfortable... It was a pleasure doing business with him ..
Thr salesman Mr. Suero was very attentive and polite as well as knowledgeable. Wecant get auxurumattress now.but we can and will soon. The one we chose fits the budget without being a bill for life.
My experience was great!!!the staff was knowledgeable, ready and willing to help... the site was in clean condition. They also provided hand sanitizer and mask... I will return there if I ever need a matress...
Saleperson at this store was very knowledgeable paid great attention to my needs and we got to pick the right mattress for me and my wife.Franklin abreu at store the hub#155012
I am really happy with the Bed I purchased at your 3rd Avenue 154th street Location The Store Manager is great and has Excellent Sales Skills I will recommend this store... Thank you!
Aaron Jimenez was a very informative sales associate.. went into the different details about each mattress . Answered all question that I asked.
Purchased a purple mattress and base from Raymond Negroni at the 3rd ave location and he was an excellent salesman and got me everything i needed, very professional & great salesman
My wife and I went inside this store to look around and thanks to Mr . Rafael Diaz we walked out with a mattress,box spring and a bed frame,Mr Diaz was so friendly,patient and knowledgeable, he is a great sales person , also, this store is kept clean and organized, we had a great shopping experience
So overpriced... Dont buy in Mattress Firm
Fantastic experience shopping for my new mattress at the HUB! Hansel Guerrero was extremely helpful and accommodating to my needs. Will definitely return!
OMG! Me and my Husband, truly is in love with our Bed that we just brought. The sale guy at the store was very professional, and on point! 💞💞💞💞💞💞💏🏡💪
Pig k ds c r67 y hg
So happy everything went great....sales person very kind with great experience......perfect I will recommend Mattress firm to many friends...thanks again for great service
Came to this mattressfirm in third avenue today and the gentleman Adrian helped me get my new mattress. I completely recommend this store and Adrians service is going to keep me coming back. Thank you so much!
Alphonzo is VERY knowledgeable of his products, he understood me on what I was looking for and didn’t make me feel uncomfortable low price range i was going for. He’s also very patient
Frankly from the store on 3rd ave 154 was amazing he went above and beyond to make sure I was completely satisfied with my experience and Purchase go see frankly he will not disappoint you
Lol... no I stood in front of mattress firm while on my phone. I actually purchased my adjustable king size bed and mattress from the Bartow store.. Im differently enjoy both my bed and my sleep
Worked with Jeylee who was great, she walked me through a number of options and helped me stick to my budget. Easy and painless experience.
Great customer service. Rep.Hansel was very helpful will definitely shop here for my future bedroom needs A+ service
The Representative was professional, very helpfulIn me purchasing a mattress cover. For my new mattress.
I am very happy with the rep. Hansel & the store Sleepys with my purchase of a mattress I have very satisfied with with the price and quality
Great customer service, very professional and patience. The new store manager really goes out of his way to help his customers. Keep up the good work.
Very clean provided gloves and hand sanitizer! Frank was awesome took his time with me! Thank you!
Great costumer service. Wonderful prices. Went home with the mattress I was looking for available on the same day
What awesome Customer Service...super excited about my new bed! Highly recommended 😊
Very personal help me any questions I had concern excellent customer service will come back and bring family and friends thank you
Wide selection of Mattresses, and Victor was very knowledgeable and helped us get the best mattress for us!
Great service the gentleman by the name of Wilson.Pena really helped me and my mother find the best bed. Thank u so much for ur professionalism and honesty
The items are excellent prices are reasonable plus the quality and the great staff are amazing. The person that took care of us was Hansel he is so helpful.
Excellent shopping experience!!!
Wonderful service , store manager was very helpful in every way! Thanks Osbaldo
Was very impressed with different mattress size and the salespeople I give it a thumbs up.
If you want great mattresses and a good mattress for your money go to Mattress Firm
Great experience 👍 had fun learned a lot about beds. Will recommend
The store is clean and organized, they have a great sales person in Rafael Diaz
Great service. Delivered the merchandise on time. The workers knew what they were doing.
The sales rep was a great help and a cool dude .
Hansel was great, he got me everything i needed and more!!
Excellent service, very professional would recommend this store to friends and family.
The sales lady was super nice and helpful.
Terrible customer service and outrageous prices
EXCELLENT DEFINITELY WILL BE MY MATTRESS STORE FROM TODAY FORWARD
I love there mattress but its very expensive
Great service good people.
Good deals on mattresses.
Thanks for helping find the matress I needed.
Wonderful wonderful wonderful they help me great
Customer service was excellent and very helpful...
Store manager is a good salesman
Great prices and service.
Good customer service.
Great customer service.
Its ok
Great 👍 customer service 👌
Excellent
Great
Great
Natisha helped my partner and me pick out the hybrid 13” medium mattress. She asked me about how we liked to sleep and was so patient as we asked a lot of questions. I’m very excited about trying out our mattress.
I loved the young Frank who attended me, he was very helpful, an excellent person, he explained the whole function of the mattress. He answered all the question I asked him, very polite and efficient !! Excellent conversation !! Full of good energy !!This was on 3rdv at their location in the Bronx !!
Total reviews rating 4.7
87 Reviews for Mattress Firm The Hub 2023:
Review №1
2022-06-16I would buy my mattresses at Sleepy’s but now that Mattress Firm bought them out, I only go to the experts, of course. They are reliable, professionals, well trained, knowledgeable and attentive to their clients and have a wide selection of quality mattresses and pillows, which I get from them. I also bought a very good bed frame from Mattress Firm and will not change them. I highly recommend the best!
Review №2
2022-06-20My experience was wonderful.The young lady who assisted me,Natty,was knowledgeable and helped me finding the perfect bed today.I highly recommend her to anyone looking for a new bed.
Review №3
2022-08-02Very sweet and kind had a lot of patience with me I would recommend all my friends and ask for Amira to help them because she had showed me many varieties of different beds and told me how each one of them is and what it haves in them and what comes with the bed all in all excellent and I will definitely come back to buy my daughter bed next
Review №4
2022-03-05I’m very satisfied with my purchase of my new bed the saleswoman was very supportive and helpful glad I brought it from Mattress Firm will recommend the store to family and friends.
Review №5
2021-11-10Franklin definitely took his time for us to find a great mattress. He explained each one and the pros and cons for us to choose what is best for us. To be honest I’ve never went through mattress testing and it was great, even the pillows were amazing! I say, give him a raise, because he definitely knew what he was talking about and found us the perfect match to fit our sleep needs!
Review №6
2021-12-07I was looking for a great deal on a King Mattress. I met with Franklin. He is the manager for this location. He was very pleasant. He made the whole experience seamless. He helped me pick a mattress that both my boyfriend and I would like. We went with the Sealy Posturepedic Hybrid Norman 12” Mattress Medium. I like a firm mattress but I went with the medium to compromise with my boyfriend who normally likes a pillow top and we both love it. I believe the sale was get a King size mattress for the price of a Queen. So I think is was definitely a great deal. The mattress is wonderful we have plenty of space now with a 1 year old sleeping between us : ) and I’m able to sleep through the night without any back pain which was my main issue with my old mattress . I would recommend mattress firm for there great quality mattresses at an affordable price but I would highly recommend you go see Franklin for an enjoyable experience while mattress shopping.
Review №7
2021-08-08Frank and Miguel were immediately welcoming and knowledgeable on the inventory. They were patient and able to help me pick out a mattress that best suited my needs. They were also diligent in explaining the different type of payment options they offered, which made my final decision even easier. The delivery service was on time and the drop off was quick and easy. I would highly recommend this location.
Review №8
2021-03-30The employee Gabriel greeted us at the door with his mask on and in a welcoming professional matter. Was attentive and curious on what ways he could help me find the perfect match for my budget and my personal preference. He was very knowledgeable in his craft and was of great help. The service was exceptional and i was in the store for no more than 30 minutes. The store needs to be spruced up but that’s on the company and not the employees.
Review №9
2021-05-22Chris was super awesome, knowledgeable and patient. I appreciate his he was considerate of our needs and went the extra mile to see where we could save money. Sleepys is long but mattress firm is here to stay. Get your new mattress over the memorial day weekend to save big.
Review №10
2021-03-07My husband and I had a great experience at mattress firm today. The salesman,Franklin Abreu was extremely helpful. He was a big help. We are very happy with our purchase.