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Mattress Firm Upper West Side in New York
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Location on the map
New York, New York County, New York, US
Payments
Phone: +1 646-237-0731
Site: https://stores.mattressfirm.com/...
Site: https://stores.mattressfirm.com/...
Opening hours
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:10AM–7PM
Comments (164)
I initially worked with Steve at the 72nd street location. He was great to work with, very personable and kind. He let me try out a number of mattresses and checked to make sure my spine was in alignment. He was very accommodating and made sure I got the best price and a mattress I was confident in. I never felt rushed or anything like that.Unfortunately, the one I chose ended up being a little bit too soft and I needed something a bit firmer. So I went to this 82nd street location since it was closer to where I lived. I worked with Andrew who was awesome! He listened thoughtfully to all of my needs and issues with the old mattress. He was patient and let me spend as much time as I needed on each mattress he recommended. He never tried to push me toward a more expensive mattress, and gave his honest opinion about what mattress he thought would work best for me no matter the price. He is clearly an expert. The exchange was quick and smooth and he went out of his way to save me as much money as possible. I cannot say enough good things about both Andrew and Steve and the 82nd street location. I trust their advice.
Andrew, at the store on 82nd and Broadway, was great! My intention was to find a mattress I liked, price check on the internet and order online. However Andrew was so helpful in so many ways, from working on the price to securing me the fastest shipping (less than 2 days), I happily ordered directly from him. This was a great shopping experience!
I just bought a mattress and had a wonderful personal and professional experience! Angelis& Andrew made it easy and so easy to appreciate the different styles. Shop Here!
It was a great experience visiting Mattress Firm UWS. Angelis was kind and so professional. Way beyond our expectations and made our shopping experience a wonderful one.
I am a lucky duck. When my order went afoul Angelis made everything come out right. Angelis found a mattress and frame that matched my original order. It took a lot of time and clever effort to resolve the problem. She was magnificent. And I’m very happy. Thank you to Angelis and Hasan, her colleague.
I dealt with Hasan Tanvir at the Upper West Side location of Mattress Firm, on Broadway. Hasan was informative, welcoming and very pleasant to deal with. He made a confusing process (so many choices! And whats the difference between them?) much clearer and simpler. I would recommend dealing with him anytime.
Mattress Firm on Broadway at 82nd is an excellent store. The staff are knowledgeable, informative, patient and friendly. And the mattresses are comfortable, attractive and of high quality.
Angelis in the UWS boutique was fantastic! Kind, intelligent, and anticipated customer’s needs. Exceeded my expectations and made my shopping experience a breeze.
Amber made the entire experience 5 star! I was out of state when ordering but Amber helped me choose a mattress, order, and schedule delivery. She was available throughout the process and was so helpful every time I had a question. She facilitated a seamless delivery with a coi for the building. Thank you Amber! The delivery people were also professional, polite, and on time. I really like my new mattress & Im so thankful for a seamless process.
Hasan was very professional & knowledgeable. After listening to the presentation and demonstration l made a purchase. Thank you Hasan
Andrew provided an incredible experience at the UWS Broadway location. He was helpful knowledgeable, and patient. I enjoyed working with him and he made the process seamless. I also worked with his manager Elon and the two of them were incredibly accommodative. The purchase and delivery process were white glove. Couldn’t recommend this store and these guys to work with more. Thank you Andrew!
Angelise saved the day when an online retailer ($$$) completely dropped the ball on a mattress delivery. Service, service, service! Kudos.
I had a great experience at the UWS Mattress Firm last week. Amber was helpful, friendly, didn’t try to upsell me and got me exactly what I wanted. My mattress was delivered today in the window provided and everything went well. Thanks to Amber and the team for making a potentially stressful experience so simple!
I never thought visiting a mattress store could be the highlight of my week, but Elon and Tyler proved me wrong. They were incredibly nice and patient. These two went above and beyond to find me the perfect mattress. Great work boys!! Could not be more pleased!
I had a good experience with this Mattress Firm location. Elon was incredibly helpful and he helped me navigate the mattress purchase and was able to address my concerns immediately when I had them. I appreciate Elon and the Mattress Firm UWS team for their great customer service.
Had an extremely professional experience with a really great deal on a solid mattress. I just moved to the city this year, and Ashley at the Mattress Firm Broadway location near the Upper West Side insured that we got a great deal and found a mattress that was extremely comfortable. She gave great customer service and searched for deals that would best suit my situation. I would definitely recommend this location to anyone who is looking for a great mattress, but doesn’t want to break the bank. We ended up with a $900 mattress for only $450. So great!!
I called the Upper West location on 82nd St moments after receiving an email that a prior mattress I was in the process of returning (Tulo) was scheduled to be picked up in 2 days. I immediately called my nearest Mattress Firm, in fears that I would soon be sleeping on my couch, to understand what my options were. Courtney answered the phone and he was a total pro. Friendly and knowledgeable come to mind. He immediately began explaining the difference in mattresses at certain price points and even let me know what my options were to have something delivered the same week. My partner and I visited the store and took our sweet time trying mattresses to avoid making the same mistake twice, and Courtney was very nice about it. I would highly recommend speaking to him if you need an expert opinion and value great customer service.
Sales person Amber was terrific. Super knowledgeable about the benefits of the mattresses offered by mattress firm. Helped me select 2. Now hoping delivery goes as smoothly as shopping with Amber went
The Young man that took care of me, was very knowledgeable, regarding, all products.Efficent, effective and had an excellent reproar. He was a breath of fresh air. He answered all my questions and was able to speak of Mattres Firm in a manner that would make any Manager proud. This young mans name is Andrew Recio - Crespo. If I needed to return to this outfit. I would request Andrew Recio - Crespo. He would be someone, I would hire to work at my Firm.
Elon and Tyler were amazing! So so helpful. Spent so much time listening carefully to our needs and showing many different options and ultimately found us amazing mattresses at an amazing deal.
Very friendly sales staff. Ashley helped me pick the best mattress for my needs. She was super sweet and knowledgeable. Great conversationalist. Plus she showed me future possibilities without the pressure to buy. Definitely recommend this location.
Elon and Amber were very helpful and patient with helping me select the perfect mattress. They explained all the details and options for financing my new dream bed. I would highly recommend them for anyone who is looking for a place that will help you find your next mattress that you will be investing in for much needed rest in New York City.
It’s been so long since I’ve purchased a new mattress I didn’t know what to expect when I came in. The salesperson Elon was fantastic! So nice and friendly.. very very helpful and knowledgeable. He helped me find the perfect mattress within my budget, delivery went well and all around I could not be happier with the mattress or the service I received. I will be recommending mattress firm and ELON to everyone I know.
My experience at mattress firm, on the west side, was great! The sales representative, Sabrina, was very friendly and helpful. Sabrina, greeted me, as soon as, I walked in the store. Further, Sabrina, assisted me in finding the perfect mattress. I expressed all of my concerns with my previous mattress to Sabrina and Sabrina, listened to all of my concerns, and recommended me some sweet mattress options, to choose from. Sabrina, also, allowed me to take as much time as, I needed, to feel out every mattress and to answer any questions, regarding the different mattresses. In result, I decided to purchase the beauty rest plush top and it’s only been theee days, hence, so far, I love it! Thank you, so much, for all your help, knowledge, and patience, Sabrina. I love my new mattress.
Abdel Laabidi was amazing to deal with! This is the second time I have purchased a mattress from him and I would never go to anyone else. You should see him for the best deals and the best customer service anyone could ever ask for. I am so thankful for his help.
My wife and I stopped by the Upper West Side location (2273 Broadway) and were greeted by Jameel, who normally works at the Verdi Square store (2080 Broadway). Even though we didnt really know what we wanted (other than a bed that was more comfortable than our last one), Jameel patiently explained the technical differences between the different models as well as which mattress different types of customers commonly choose. He let us take our time trying various beds and pillows, all the while being chill, good-natured, and informative.In the end, we selected the Pro Adapt Medium king-size mattress, even though we came into the store thinking wed most likely get the Tempur-Adapt Medium Hybrid. Following the sale, Jameel kept us informed about the delivery, which happened on schedule and with stunning quickness. Within what seemed like just 5 minutes, the delivery team had carted out our old queen-size mattress (I dont remember the brand), brought in the new glorious one, taken the plastic wrap to the trash, and said goodbye.Since receiving the Pro Adapt Medium mattress, weve been singing its praises on a daily basis. We also finally decided on pillows, one Tempur-Adapt ProMid and one Tempur-Breeze ProHi. We absolutely love the mattress and have no complaints, other than questioning why we waited so long to make the change. Big thanks to Jameel for all his help and top-notch service!!
From start to finish this was the easiest experience for buying a mattress I could have imagined. I was honestly dreading this because its the first mattress Ive ever purchased, however Sabrina made this easy, stress free, and enjoyable. She guided me through what I was looking for in a mattress and delivered on the exact one I needed. She was kind and welcoming throughout from the moment I entered the store.Great experience - Thanks again Sabrina!!!!
Elon was our sales associate - and he did an excellent job of listening to our preferences, and then showing us a variety of choices at different prices. Friendly and knowledgeable, he worked to find a deal we could all be happy with. I hope the delivery and installation process will go as well!
I was super impressed with my experience at Mattress Firm at 2273 Broadway. Vanessa was super thorough explaining to me the differences in the firmness of the mattresses and giving me the best deal available. She even followed up with me to be sure I was happy with my purchase. I would definitely recommend Mattress Firm because of her exceptional service. Plus: she spoke mama-to-mama to me and rocks!
I had come into the store a couple days prior to do some “research”. When I came back with my husband, within an hour we had found our next mattress, received great advice and deals! One of our more pleasant big purchase experiences where we didn’t experience buyers remorse or feel swindled. If you’re ever at the W82nd and Broadway location ask for Elon, he’s great!
Big shout to Amber who was incredible I was looking for a firm mattress she helped me picked the perfect mattress. She helped me understand each Mattress and very nice and patient. If you need a mattress go see Amber she was fantastic.
Amber was absolutely incredible; her product knowledge was excellent, and she answered any question I had. She was not salesy or pushy, which made my experience 1000 times better. I highly recommend going to this location for a new mattress.
Elon Tokar was the nicest and the most helpful salesman Ive ever met. I am very happy with the mattress I bought and the price I got.
I had a great experience! Staff was very knowledgeable and patient with my needs. A new mattress is an investment, and after the thorough shopping experience with Ashley I am confident I purchased the perfect mattress!
Solid place for finding a well-priced mattress, there is lots of selection and they are happy to let you try everything out and be helpful in getting you a nice price that can fit your budget. Definitely give them a visit if youre in the market for a mattress!
Bought a mattress with my girlfriend here yesterday. Jamil worked with us to find the one for us and our ordering processes was seamless. Great experience and much cheaper than other vendors
Had a fantastic experience buying a mattress here! They are knowledgable and were so patient with us inexperienced shoppers. Would recommend friends and family to stop by here~
Ryan was very helpful in selecting a mattress that met our needs. He also handled all the paperwork very efficiently and we completed the purchase in record time.
Amber was extremely knowledgeable and helpful, great experience and great suggestions. A mattress is an expensive investment and you want Amber and Elon there to walk you through every step and every option.
Evonne at Mattress Firm was extremely helpful when I was looking for a new mattress and box Springs. She showed me several different options and I was able to try them out and choose the best one for my needs. I highly recommend the store!! I hadnt heard of it before and was very impressed with the selection, pricing, and the customer service.
Just moved to NY and needed help getting a mattress. I was recommended to go to Sleepys.Derek, the store manager was extremely helpful. He made recommendations and advice based on what I was looking to spend and personal comfort.I never felt like I was being talked into a sale. I felt very comfortable/confident with my decision in getting my new mattress. I highly recommend this location to anyone in need of a mattress and outstanding customer service. :)
Amber was extremely helpful! This was my first time purchasing a mattress and she asked me a lot of questions about my sleeping to help me pick out the right one!
Went to get a new mattress recently and knew nothing about it and Elon helped me find a great mattress in my budget, giving me great recommendations with plenty of knowledge of the products, and I love it, definitely recommending to my family to go there first !
Great experience on the upper west side mattress firm! Excellent service from Lalita Duke- got a great new mattress and box spring and was cognizant of my price range. Highly recommend!
Very relaxing and informative. The area manager was really helpful and nice. He made my experience enjoyable and gave me a lot of good deals. He even came in on his day off so I was lucky. Cant wait for my new mattress! His name is Derek Barton. Ask for him.
Lalita was great! So helpful and friendly. We didn’t expect to walk out with our dream mattress but she made it so easy. Def recommend.
I had a great experience at this Mattress Firm location! Derek was patient and kind explaining all the different types of mattresses and price ranges for me as a first time mattress purchaser. There a variety of options that Im sure anyone would be pleased with, as I was. I would recommend Mattress firm to anyone looking to buy a new bed!
We had a great experience at this Mattress Firm location! We went in to try out mattresses for my son, whos getting tall. Derek was very patient with my kids who LOVED the store and atmosphere (in fact, they wanted to live there - what does this say about my house, I dont know...). We tried lots of mattresses and Derek explained the different kinds and price ranges, etc. I recommend Mattress Firm to anyone wanting to try out before buying and looking for a stress-free experience.
I came to Mattress Firm with absolutely no intention of leaving with a mattress. Not only did Lalita help me so aggressively well, I was laughing the whole time and walked away with a deposit on a mattress. I learned why investing in a good quality mattress is important but also, why the way I sleep is affecting the quality of my rest. LALITA IS THE QUEEN OF MATTRESSES! GIVE HER A RAISE! AND A PUPPY!
The sales person at this location was very helpful, efficient and helped me get back home with what I wanted, quickly- I think her name was Ashley. She was helpful in letting me continue my shopping elsewhere, as she did some price and availability research and contacted me with exactly what I wanted. Good Day!
Very friendly and helpful staff, especially Elon. He was very helpful in selection of mattress specific for my needs.
Hello, Ashley was so kind, courteous, knowledgeable and personable. She made magic happen for me and my children and I had a wonderful experience. I told her she’s my gal moving forward!! Thank you!
Great service! The salesperson David Schwartz was very knowledgeable, patient and professional. We tried a variety of mattresses and pillows. He was able to help us find the perfect fit. Definitely recommend David if you are looking for a mattress.
Outstanding service! Evonne was there ready to help us when we walked in the door. An extremely pleasant, easy, and fast experience. They helped me get a new box spring for my old broken one. Ill definitely return for any future mattress needs.
Derek and Alex were wonderful and helped me find what I needed fast. They were very informative, and it was a pleasant mattress shopping experience. I would highly recommend going to them for all of your bedding needs.
If you need a new mattress and you live on the uws go here. Derek is very fun and easy to work with. He showed us around and explained everything then went off and let us pick for ourselves. The selection of the store was great and the deals were even better!
I walked into Sleepys needing to upgrade from my crappy IKEA mattress. I let the sales associate, Derek Barton know my budget and what I was looking for. He was very kind and helped me find the perfect mattress! Great place- highly recommend.
Elon Tokar was our sales man. He was very attentive and helpful. We were very happy with his service. I hope the delivery is the same.
Amber went out of her way to help me find a mattress that was good and within my price point. Additionally. Se went above and beyond to make sure it would be delivered on time.
I had an excellent experience with Ashley who helped us find our dream mattress at a very sensible price. Could not have hoped for better more helpful service!
Amazing selection and awesome customer service! Jocelyn was amazing - she was so patient as a tried out different beds and really helped me with my complicated delivery restrictions. I highly recommend getting your mattress from here - you will definitely not regret it.
Xavier was awesome in explaining everything to us sooo well. He was knowledgeable and low key and not pushy at all.A pleasure to deal with someone in business this way. And the mattresses and box springs info was very well explained to us.Wed recommend the store and Xavier to all.
Making the purchase was very simple I knew what I wanted and the sales person was very knowledgeable I was able to be in and out of the store and complete the purchase within 20 minutes
9/21 UPDATE: To their credit, they had the COI ready minutes on Thursday before their delivery people arrived with a mattress today. Admittedly, it was also invalid the second time -- listing workers comp insurance that expired months ago.They at least honored their discount policy, and are refunding the $180 price difference between what they charged, and the price I could find on 1-800-MATTRESS (since I was minutes away from canceling the order and going elsewhere).9/20 REVIEW:It was hard not to be impressed with Derek as an in-person salesperson, but thats about the only asset this store has. Ive wasted hours simply trying to get a mattress delivered a few blocks away from the store. I would *NEVER* do business here again.8 days, 2 reschedules and countless wasted hours since my dropping $1,000+ at this store, Mattress Firm has yet to produce a valid COI for my condo building, or to deliver the mattress I paid for. My neck hurts every night because Im sleeping on a cheap air mattress.When I call their corporate HQ for questions, they put you on hold for 20+ minutes.The problem with this store is that they dont take accountability to their customers.* When I was rescheduling delivery to the THIRD date (T+13 days and counting), the worker literally could not commit that the paperwork would be ready by that date, or provide a specific date that it would be ready by.* Derek is nice in person, but my e-mails asking to get things fixed have somehow been inexplicably missed or ignored. When I finally visited in person (because the e-mail/phone calls werent getting anywhere), the promised follow-up call the next day never occurred.Instead, I had a call with a staff member at his store expressing her surprise to me that Derek said I should call around noon, insinuating that he obviously didnt know what he was doing. Gee, that really helped build my confidence that your store was going to fix things up.* Oh, and even though we cancelled tomorrows delivery (since the COI wasnt ready), I still got a text hours later notifying me of the planned delivery.Finally, the other people who Ive spoken with at this store are just yowser-terrible and have no business being in a service role without foundational retraining. Interactions have included:- putting me on hold for 10 minutes without ever explaining why- when I finally blew up and explained how angry I was dealing with this as a customer, her response was (slightly paraphrased) well, I dont want to be dealing with this either, frankly.
Derek was the perfect salesman. He went above to provide excellent customer service. He provided multiple options to serve my sleeping needs and was very patient in allowing me time to select my best option.
Anjanette is amazing, always looking for the best deal for you and truly accomadating to your Preferences and needs. She was detailed and organized but most of all we left feeling appreciated and excited about our new mattress. Cant wait refer my friends to her, I truly know she will make them very happy. Thank you Anganette. ❤️
Fantastic customer service by Amber. The stores selection was impressive and Amber’s knowledge of the brands and product made my decisions easy.
Steve was very knowledgeable, patient, and helpful.Broadway and 82nd
I’ve been sleeping like a king for a week now thanks to Elon! He got me a great deal and recommended a mattress that changed my life.
Amber IS SOOOOO AMAZING! She took us step by step throughout the whole store and showed us options designed specifically for us. Ask for Ambar! She’s the best.
Christel was such a great help. She assured that we found the perfect mattress that meet both of our needs. Everyone in the store were extremely helpful. I recommend to anyone mattress hunting!
Came in looking for a firm twin. Amber spent time showing me my options and was able to find a complete package for me, great experience!
Amazing and friendly staff, shout-out to Hasan and Angelis!
The salesman made my purchase very easy. He explained the difference between the two products. Although one of the two products was not in the store, he said it would be shipped out from another store
AVOID THIS LOCATION AT ALL COSTS. I have placed 2 orders with this company in the last month, one of them in the midtown location which they were extremely polite and quick with efficient service the other in the Upper West Side location at 2273 Broadway. I came in looking for a king mattress with a specific budget and the Manager Jameel was quick to show me a sale item which was on clearance which at first I thought was very helpful. I thought this was a great deal and happily ordered the mattress the next day. After that it went all down the hill with these guys. I needed a COI and 2 other forms with my building as most buildings need in New York City. After 30 painful emails, 100 calls back and forth I had still just half the info needed for delivery from these guys. The night before I asked them again and mentioned that if the paperwork was not done prior to delivery not to waste time with the delivery as my building would decline the delivery, another sales worker named Abdel told me very rudely, that Im tired and want to go home, 30 minutes prior to the shop closing. NOTHING IS RESOLVED other than more rude behavior. They waited until 30 minutes before my delivery the next day to finally send me the forms my building needed. The mattress arrived but wait its not over yet. As you can see in the photo there are huge signs saying pre-owned. So after all this nonsense and pain to get the delivery done they sent me a used mattress during Covid-19. I emailed the manager again asking what on earth is this and he actually had the nerve to tell me that he told me that he mentioned to me that it was a pre-used item. I asked him to please review his camera footage as this is COMPLETE LIE and I am currently still waiting for a refund. Never in my life in NYC have I witnessed such incompetence and behavior for such a simple order. My husband and I will be sleeping on a couch now for a few days due to this. If you live in a building in New York City and need paperwork done prior to delivery and want to avoid this type of mess, then I suggest you avoid this location at all costs.
Great experience shopping at Sleepys on Broadway! Sales manager Derek Barton was extremely prompt and helpful. Fair pricing and next day delivery was very convenient!
Lalita helped us immensely in our search for a king-size mattress. Would highly recommend!
Alex was so very helpful and I was in and out if the store in no time. He was very knowledgeable which was a relief given that i had just had back surgery. Recommend him without hesitation.
Excellent customer service with Derek. He found us a great mattress and a great deal. Highly recommend!
David was extremely helpful and accomodating! He went out of his way to find me a great mattress within my price range. Thank you so much, David!
Well I haven’t received or tried the mattress yet at home but the store experience was great!
Used to purchase from Sleepys. Would avoid going forward. Bait and switch.Central customer service didnt bother to refund me for 2 weeks until I contacted the store and spoke to sales rep who sold me mattress.Lesson learned
Derek, the manager, was amazing - both patient and efficient with no pressure. He even stay a few minutes after the store was supposed to close to make sure I had time to make a good decision.
I went to mattes firm o nBriadway and 82 street NYC and Ibought a mattress,Mr David Schwartz assisted me.He was very knowleadgable , very polite and unrerstanding..I glad I made the purchase.Dalia hagiescu
Derek provided me with top notch customer service and thorough information. I walked in just to have a look and walked out with a great mattress and even better deal. Thanks, Derek!
Sales associate made selecting/buying a mattress stress-free. Knowledgeable and friendly.
Derek and Alex were awesome! I was checking on my warranty and I am walking out with a new bed! Cant wait to test out my zero gravity!
We went in to buy a bed frame and got upsiold to the “heavy duty” frame...when the bed delivery people came from the store we bought the bed from they put together the frame and told us it was not heavy duty and of very bad quality. I would never buy anything from here again!
Alex suero is a great Sales Associate he worked with me to get the right mattress that fit my comfort love this place I definitely recommend!! Got the best bed and Great Price!!
SAVE YOUR SELF!Just dont buy from this company! Zero knowledge and explanations about the different mattress. Zero enthusiasm to see customers or make a sale. very Very poor customer service. Delivery issues.
I was at this amazing store where I just happened to walk in and the manager Derek Barton was amazing. He helped me walk away with an amazing bed and I get to finance it. Im so happy I would recommend this place to everyone. Thank you Derek.
This sleepys location is the best in the city! I recommend going there and asking for Derek! He helped us to find the perfect mattress for my husband and I.
Derek did a fantastic job helping me find the best bed and made sure my exchange went through smoothly!
Very helpful and friendly sales staff, didnt upsell us for no reason and gave us plenty of space to try lying down on the floor models.Thanks a bunch! Been sleeping great :)
Had a wonderful experience choosing a mattress with the help of Kevin, who was so welcoming, knowledgeable, and warm.
Elon was great and knew exactly what we needed! I would recommend him to everyone.
Great customer service from Amber! Looking forward to my upgrade:)
Amber was great. Very knowledgeable. Helped me find exactly what I wanted.
Had an amazing sales person (Kevin at 82nd and Broadway) knowledgeable professional and not overbearing...my wife and I got exactly what we wanted!!!
Amber Rodriguez was considerate, helpful, and cost conscious. Great experience!
Derek Barton was so helpful with finding a good mattress that suited my needs. Please give this store a 5 star.
Best experience- Chrystal was so helpful and gave me the best deal! Free shipping and 2 for 1 pillows.
This place is awesome!! Love the pillows! Derek is the manager and hes the man! All our mattresses are awesome!
Kevin is the best! Not only is he kind and caring but very helpful! Ask for Kevin if u need help, you won’t be disappointed!
Xavier was so helpful. He guided us to 2 perfect mattresses in a matter of minutes!Thank you
Great customer service. Derek worked hard for us to get the best possible price. Will definitely be a returning customer.
Excellent and thorough presentation of choices, terms of the sale and options. Friendly and knowledgeable staff.
The staff here is so warm and helpful. They expertly helped me through a dizzying array of choices that felt quite overwhelming.
Outstanding service & expeditious delivery. Ill never buy another mattress anywhere else.
Simone is the most awesome salesperson I have ever worked with at sleepys and I have been shopping here for at least 20 years.
Great staff ! I worked with Jameel and he was able to find me a great mattress in my budget. Awesome.
Great Deals, Nice Manager ! Derek was very knowledgeable, and efficient. I got a great deal and fast service!
The staff at Mattress Firm were helpful and supportive. A great experience!
Xavier was easy and awesome to work with! I would definitely recommend going to Sleepys to get your bed!!
Extremely Nice, Great Prices, Good Selection. Chuck & Alpha are Awesome. Very Helpful.
I was helped by Symone, who was patient, taking time to find me the right bed without pressure. Im very happy!
Fast service, polite and helpfull staff, Evonne was a great help i was in and out with exactly what i wanted at the best price that could be given and helpfull with the information she provided.
Steven was the best and deserves a huge raise
Mr Barton was of excellent help in assisting to purchase a very comfortable mattress
David Schwartz worked very hard to find a great one for me, so pleasure to work with. :) great experience.
Awesome experience fast efficient and very professional Mr bond was wonderful!! I was in and out with exactly what I wanted! Thanks sleepys!!
The salesperson was very friendly and offered a very economical model. Not sure how they can sell it for so little, but it was a name brand.
Evonne was supper helpful! Found the perfect mattress. Well kept location.
Amazing store.. the manager is amazing. Very attentive and help me alot is picking the right bed for me.
Kevin at the Upper West side location was wonderful to work with, kind and informative. Thanks for making this easier!
Alex was very helpful and got us an amazing mattress.
Professional and corteous service. Easy, quick, good experience and reasonable price. Thank u Derek!
Derek the store manager was very helpful and very easy to work with. He was very knowledgeable.
The delivery was unreliable and problematic. You need to make improvements in that area.
Pearl was very helpful and considerate. Thank you for your help.
Ask for Courtney - he was extremely helpful!
Place was well kept, friendly attitude and conversation.
Excellent service from Xavier! Very happy with my purchase.
Great seamless experience with Amber!
Great service with Derek! Satisfied customer! Thank you!
Very helpful store manager. I would recommend this store to anyone.
Amazing service, very friendly and helpful!
Excellent service! Derek was very helpful
Great service! Thank you
Wonderful customer service and easy going staff.
Alex was amazing..great job :)
Great and quick service , Dereck was very helpful
Great transaction .. thank you
Very helpful and quick
Very friendly, helpful staff.
Great experiance with Derek.
So helpful!! 😉 THANKS Derek!
Kevin was great
All positive.
Cool
Very Helpful
Not helpful staff
Simone rocks
Yuni, The somewhat customer service is the best way to get new buyers ... Thank you very much for your excellent advice!
Total reviews rating 4.8
164 Reviews for Mattress Firm Upper West Side 2023:
Review №1
2022-05-26Our sales associate Andrew was extremely helpful. He fielded all of our questions and concerns and was very knowledgeable about all of the products. We went in with no prior knowledge, and he worked with us to help us find exactly what we wanted while being courteous and patient the whole time. Couldn’t recommend him more in helping you with your next mattress purchase.
Review №2
2022-06-03Andrew helped me find the perfect mattress for a great price. He was friendly, knowledgeable, and efficient at getting everything squared away and delivered. The entire experience was very easy and Andrew was a super nice guy. If I ever need a mattress again or need anything sleep related I’ll be coming back here for sure! Thanks again!
Review №3
2022-07-23I’m glad to see that so many people writing reviews about this store have been pleased. Overall, I would say that I have had some good experiences at this store. But last year, something happened that really felt uncomfortable to me. I came in to look for a mattress, having purchased one the year before. The mattress that I purchased before turned out to be not as comfortable as I would have liked. I wanted to get another mattress that would be much sturdier. Years ago, I slept on a futon and really liked that. So when I finally found a mattress that I liked this time at Mattress Firm UWS, it was actually one of the least expensive mattresses in the store. Not “high end“ at all. And when I begin to express interest in purchasing this mattress, the representative who had been showing me much more expensive mattresses seemed not only disappointed, but dismissive. All of a sudden, he wasn’t as available as he had been when he was showing me the more expensive varieties. It really left a bad taste. This happened about a year ago and I’m still remembering how this representative just absolutely lost interest in me as a customer once I began to show more interest in the inexpensive mattress. At least that’s how it seemed to me. Thank you
Review №4
2022-08-27Andrew here made the whole process feel like a breeze. He took the time to listen to my concerns, was patient enough while dealing with Miss Goldilocks over here and made an effort to get the best possible deal.You want a sleep expert who is genuinely invested in helping you get the right mattress.Please take my word and look for Andrew the next time you’re shopping for a mattress.Happy Mattress Shopping!
Review №5
2022-07-04I went into Mattress Firm on the upper west side with lots of questions while shopping for a new mattress. Andrew Recio helped answer ALL of them with a ton of knowledge. A mattress is important and can be expensive. Andrew made me feel good about the choices I made and confident I was getting a great deal. He made an experience I was clueless about seem easy. Looking forward to years of better sleep!
Review №6
2022-05-16I had a wonderful experience shopping for my new bed at mattress firm. The sales person was extremely knowledgeable, supportive, sophisticated and professional. It was a pleasure working with her. She was patient while I tried many different options and found me just the right option for my price range. Her name was Angelis and she should be the president of the company she is so knowledgeable and so professional! I couldn’t have had a better experience and I highly recommend mattress firm to anyone shopping for a bed. Thank you Angelis for making this difficult decision so pleasant. I am looking forward to many years of satisfying sleep thanks to your patience and expertise.
Review №7
2022-08-06Andrew is the best! He was engaged and informed and kind on the phone and then the next day in the store. This project has been hard for us and Andrew’s patience and professionalism paid off. We can’t wait to try our new mattress! See Andrew at 2273 Broadway, NYC!! Thanks,
Review №8
2022-06-26So we had the most ENJOYABLE and educational time today with Angelis.We had our eyes on a new bed but werent quite sure. She was extremely helpful, informative but also gave us our space to think!We found a great mattress and are super excited. She is the best!!!
Review №9
2022-04-07Had a great experience with sales associate Richard. Super informed, friendly, and easy to work with. Got me to a mattress of my preference, within my budget, in no time at all. Couldnt recommend Richard or the store highly enough. Joel.
Review №10
2022-08-11I had a great experience with Natasha today at Mattress Firm on Columbus Ave and 96th street. She was very helpful in guiding my decision on a mattress. Natasha was very friendly and upbeat and made the experience very enjoyable for me and my family.