Delivery
Yes
Mattress Firm Vails Gate in New Windsor
Categories
Location on the map
New Windsor, Orange County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Repair services
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 845-561-1265
Site: https://stores.mattressfirm.com/...
Site: https://stores.mattressfirm.com/...
Opening hours
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:10AM–7PM
Comments (199)
It was an awesome customer experience with the service provided by Cassie. She really knew her stuff, engaging, attentive, and patient with all the questions I asked regarding the best bed fit for my comfort. She made a difference.
The store is clean, the sales help was knowledgeable but not pushy. Cassie listened to what I was looking for and directed me accordingly. I picked my mattress by comfort. There was no push to sell a higher end product. The whole process was quick and painless.
The initial phone call to Cassie on 1/17/21 was great. She provided me with a lot of information. We visited the store on 1/18/21 and Georgia was also great. Very knowledgeable and efficient. Both women are very professional.We scheduled a delivery date which had to be changed and Georgia was so helpful.Thank you for hiring such great employees.I would give Mattress Firm 5 stars but when I made my initial purchase in February of 2020 I was not advised that there was a choice of box spring heights and our visit today was to order a lower profile box spring.Our bed had only been slept on about 15 times in the past year. It seems so wasteful to have the box spring thrown away and for us to incur the additional expense of a new one. Due to an unexpected need to use the guest room on a nightly basis we have to make this change. I would have chosen a lower box spring initially if given the option.
Wonderful shopping experience. Cassie was a great salesperson; very kind and helpful. Plus we got a good discount.
Cassie was great and found an affordable mattress for me. I was in and out of the store because she knew exactly what to recommend based on my needs. I am surprised by how fast my mattress arrived and am very satisfied with the staff, service and products!
I had a wonderful experience at Mattress Firm this evening. My daughter needed a new mattress and the sales rep Lauren was so kind and helpful. She did not pressure us and was genuinely happy to assist us. We found the perfect mattress. We were in and out of the store in less than 30 minutes. Wonderful! We will be back for sure.
The service was very excellent! Cassie was a very friendly and informational employee. She had great recommendations that helped with my budget. I would highly recommend anyone that needs a mattress to come here.
I finally convinced my 85yr old mother to stop into MattressFIRM on Saturday. She’d been complaining about her mattress for quite some time, but dreaded the thought of shopping for a new one. I am so glad that we stopped in!!!! Cassie, our sales rep, was very pleasant & helpful. She gave us the space to browse, try out mattresses and to talk amongst ourselves. She had ready answers for all of our questions. We had not planned to purchase an adjustable bed and didn’t know it was even an option. But we were pleasantly surprised when we found just the RIGHT bed at the RIGHT price. The mattress arrived today as promised (3days after purchase). We received multiple delivery updates, which helped to plan our day. My mother is looking forward to a good night’s sleep tonight. However, if she finds the bed not to her liking, there’s a 120 night sleep trial period! Thank you for everything MattressFIRM.
Cassie store representative was extremely helpful bright and informative. She answered all my questions and helped me to pick out to the right mattress for a good nights sleep. Thank you Mattress Firm for having such an excellent employee. She is an asset to your company.
Cassie was amazing and really worked with us. She was informative and helpful, not at all pushy or trying to force a sale which was nice. I hate feeling pressured, and we ended up leaving with an amazing mattress and great deal. Definitely recommend this place and working with Cassie.
Cassie was very helpful and patient with helping my family get new mattresses. She took time to explain features of each mattress and gave her professional opinion for which mattress would best suit our individual needs. She was very polite and friendly and took her time with us. Thank you Cassie!!!! :)
Choosing a new mattress can be a confusing task these days. The information and advice given at this store was very helpful in making that choice. We worked with Cassie. She was great - pleasant, informative and above all, very low key - no pressure, which we greatly appreciated.
My husband and I stopped by the New Windsor location today to purchase a new king size mattress and we found the perfect one! There were so many great options so it was tough but thankfully we had Emily to help us find one just for us. Emily was super sweet, attentive, helpful and just all around made our experience great! We left very happy and satisfied with our new comfy pillow top mattress. I will be returning here for any of our future mattress related purchases :) Thank you again Emily!! And thanks Mattress Firm for your awesome selection and prices!
Cassie was great. Friendly, knowledgeable and didn’t make me feel rushed. She helped me choose the right mattress based on my comfort and not on price. I’m happy with my choice. Will definitely come back snd will recommend to friends and family.
My Mother and I are new to the area and we walked in unsure with what to expect at Mattress Firm. We used to go to Mattress Firm in Cortlandt because we lived close by. However the minute we walked into this Mattress Firm, Nathan was welcoming and had great energy to help us! Nathan was such a great sales person! he made sure we left with everything we needed and he provided us with great details on any questions we had, we were so happy with the deal he gave us and recommendations. it was definitely worth it. Thanks to Nathan i’m excited to get my new mattress and base and my mom is excited to get her smart base! We will definitely be back soon!
Nathan our sales associate was extremely helpful while we were in the store! He made the entire transaction seamless.. from trying out mattresses to scheduling delivery there were no issues at all!
We went to Mattress Firm in Vails Gate, NY today for a mattress and was helped by Cassie. She was extremely helpful and very nice. I would recommend Mattress Firm to anyone especially if they get the same kind of help and patience Cassie gave us!
Cassie VanOyan was honestly probably one of the best salespeople Ive ever met. She was kind, polite, bright, and really cheery. Was always able to answer any of my questions, and there was never a moment where I felt helpless because she was politely there to guide me through it. Now, I didnt get the chance to see anyone else working there due to how they follow every code restriction to the t, but if any of the other salespeople there are at least half as good as Cassie youd have a wonderful experience at this location. Thank you so much from the bottom of my heart for helping my elderly father and I.
100% a perfect experience at this mattress firm, Melissa was very efficient and gave us the best deals on a mattress. we walked into the store only wanting to look and had no intention of purchasing a mattress, but through her kindness with the deals and pillows she was able to give us for free, made our experience very good, and I would totally recommend the store to anyone who would like to buy a mattress (as long as Melissa is there). thank you Melissa your pleasantness and clarity it was helpful to help to us find a perfect mattress and understand the process
Just purchased a mattress. Lauryn was my sales woman. She was super helpful and very knowledgeable. This was my first time ever buying a new mattress and I thought it was going to be a difficult process but Lauryn really made it an easy process. Satisfied with my purchase and overall experience
My husband and I purchased a mattress yesterday from Mattress Firm from our Sales Associate Nathan.He was very knowledgeable and provided excellent service answering all our questions with a positive and friendly attitude. It was a pleasure working with him.
In store was buying was great ! But the delivery for $89 which you have to use the service because you can’t pick up the merchandise with your on truck ! Although my husband basically had to reset up the bed himself. The delivery team did not take the old bed and they left it on my bedroom and the bed was dragged to the curb by my husband and it’s still there 3 days later ! Supposedly they are coming !
I had a wonderful experience with Kyle. He made sure that the mattress that we pick, was the perfect fit for us. He paid attention to every detail. Honestly, he has provided the best customer service I have ever had. Thank you Kyle 😊.
The service was fast and efficient. Nathan couldn’t have been any more friendly and helpful. He was knowledgeable and courteous, and we love our new Nectar bed!!! Thank you, Nathan, you were awesome!!! I would’ve give.n you 10 ⭐️ If I could’ve.
We had a great experience shopping here. I highly recommend getting help from Jessica! She was very nice and gave us great advise on our new mattress. This was our first time shopping for a real mattress and she made it very easy and stress-free. Jessica was very knowledgable and made perfect suggestions for us to try out, ultimately leaving us very happy and excited with our decision. I would definitely recommend anyone to go to this location and ask for her help. She worked very hard to work with our budget and get us the best deal on the mattress we wanted without having to downgrade in addition to giving us a great bundle on our mattress, box spring, and mattress cover.
The level of customer service provided by Georgia was awesome. She was very informative and found us the bed that fit both our needs. She also gave us several options on ways to purchase the mattress. All and all it was a great experience and I would definitely recommend anyone looking for a mattress set to go and see her. Thanks Georgia!!!!!
I have to say this was the BEST experience Ive ever had looking at mattresses... I went into the New Windsor store by chance and came across a salesman Lucas DiTomasso he was so polite, knowledgeable and had the best disposition... I didnt buy yet but Im sold and will be going back... Thank you Mattress Firm for hiring good people
This mattress firm is a solid place to buy a bed. I am a return customer. Cassie was such a super sales person. She knows how to work with you to find the right bed. A wonderful experience.
Jordan was a nice guy who helped me get 2 box springs and 3 bed frames all for a good price. He then wrapped my stuff up in my pickup truck so it doesn’t fall. Good customer service.
Georgia gave me good service to start but when others came into the store I was left for a while considering my order was over 2500 I would think I should had more attention and I was there first. Well she did help me find the best mattress option. Although after I left the store follow through lacked my order got put out by weeks and feel she should had contacted me to let me know and get it resolved I never heard back from her. So glad that someone else help resolve it and my order had to be changed but happy with the service the other person gave me. Not so happy with Georgia follow through seemed to be distracted a lot.
Visited mattress firm, Cassie was so helpful and knowledgeable about the mattresses and bases. Definitely will go back and refer all my family and friends. Thanks Cassie!
Jessica was our sales associate and we could not have been happier. She took the time to explain all the different mattresses. She was very patient while my son and I laid on every mattress in the store.She was also very accommodating. We had such a great experience with her that we went back two days later and purchased a second king sized mattress.
Candace was so helpful and informative as soon as I arrived. She showed me the best options for what I needed and was patient and friendly. She provided a great shopping experience.
The young lady was very pleasant. We just needed a bed frame and although our purchase was small, she offered to show us some more items that may be of interest. We will return.
Great customer service by the manager, Adam Gonzalez, during, and most importantly, after the sale. I had to take advantage of the Comfort Guarantee since the mattress was not adjusting to my body after 4 weeks. Adam shown much concern and was intent on correcting the issue by exchanging the mattress to one that was much more comfortable. He was extremely helpful and very knowledgeable of the product line. I highly recommend this store.
We got an excellent memory foam mattress for an excellent price! The salesman, Adam was very knowledgeable about all the products that Sleepys has to offer. He is sincere/patient and walked us through all the details about pillow top mattresses to our final selection of a memory foam mattress. Our delivery was on time and the mattress is just fantastic! We wouldnt go anywhere else, especially with the service that was provided to us. Thank you for the great mattress and the best service my husband and I have ever experienced at a mattress store.
Went in around 8:40pm, right before closing, we meet Cassie, she was amazing, we bought 2 mattresses and she helped us greatly!!! Love that place now!!!
Georgia was extremely helpful to me today, both on the phone and in person in the store. She took me to the items I wanted and the transaction took place very efficiently and satisfactory. She is a great, friendly employee and you should be proud of the nice face she puts on your business.
Great place with many mattress options. We needed a new bed ASAP so I stopped in. The manager asked a series of questions regarding sleep and we started testing mattresses from there. Found a great mattress in 30 minutes even with my kids acting crazy in the store. Excellent service. Very excited to get my delivery quickly and have a guarantee for exchange or return after using it. Im very happy with my purchase and glad to have this store close by!
We had such a pleasant experience at mattress firm. Georgia was the most helpful associate and really helped us find the best mattress that we BOTH loved. Also got a great deal. Will return if we ever need another mattress :).
I was impressed by Nathans knowledge of the products and his patience in letting me out the beds. He was extremely helpful in this process. The delivery was smooth and on time. It was a great experience all around.
Nathan was on Point! The experience was quick easy and detailed. Thank you Nathan! Ended up purchasing two adjustable bases and the Hybrid mattress.
My fiancé and I walked in unsure of what we might find, and if we would be able to find something at all. Emily was absolutely fantastic. She went above and beyond in helping us find something that worked within our budget, as well as something that we feel comfortable sleeping on. If you go here, make sure to ask for Emily. She’s great!
I went to mattress firm for two new mattresss and got a great deal! Daria Carey is the nicest most friendliest person you will meet! Very welcoming! We had fun the entire time we were here! Great help! I highly recommend mattress firm!
Great customer service! Katherine was extremely helpful and knowledgeable. She took the time to ask about our needs and recommended the best options for us. Katherine represents the Mattress Firm brand exceptionally and I will refer others to this location and Katherine.
Georgia at Mattress Firm was awesome! She is extremely knowledgeable about the beds in the store and of the bedding industry in general. She answered all of our questions and was extremely honest and good natured - a great help to us.
Georgia was absolutely amazing! Not only was she friendly, kind and helpful but very knowledgeable about every single product in the store. This helped make our purchasing experience easy and stress free. I highly recommend this location and you’ll be very satisfied to have Georgia help you out!
I bought two twin sized mattresses here. Georgia was fantastic as I was overwhelmed by the number of mattresses available. She listened to all my concerns and found the perfect fit for my needs. I would definitely recommend a friend
The New Windsor store experience was amazing! Alex Manson was so courteous and helpful. I got a delivery of my Tempurpedic set the following day. You get an automated phone call with a 2 hour delivery window and then a call saying the driver is on the way and ETA. The delivery personnel were professional, very careful, even wearing gloves and booties. Not one bump into the walls! I highly recommend this vendor.
I’m so happy Cassie wasThere she was extremely helpfulVery honest I and warm exchangeI got the perfect frameThanks so so much✌🏼
Just bought a mattress! Alexander was very helpful, knowledgeable and patient with us. Its a difficult process to know what you want with so many options to choose from. Our experience was great. Thank you, Alexander!!
Great experience; lovely customer service. Had no intentions of purchasing anything but the kind representative helped me place an order I couldn’t refuse! 5 STARS ⭐️ ⭐️⭐️⭐️⭐️
Most notably the sales person at the store, Emily, was fantastic. I felt like I was treated fairly and not pressured. I got a great deal and would return to that store for futures purchases without a second thought.
I am posting a second review. I love these guys!! Last week I had a queen sized bed delivered and the Box spring wouldnt fit into my apartment. I had just worked a night shift and I completely lost it! I was so tired and between work and moving, was exhausted! I called the store and spoke to Elijah who got it switched to a low profile to be delivered within 48 hours. Today (48 hours later) Lane at the store was able to help me further by giving me a better estimation of arrival time and helping me with 2 more mattresses for my teenage sons!! Thrilled with the service. No upwelling, just basic what do you need and want, we can help!! Will always buy and refer here. Thanks guys!!!
Georgia was extremely knowledgeable, sooo helpful and went above and beyond to make our dream mattress a reality. She worked with us for about an hour. Amazing product, great price, and exceptional customer service !
I purchased from new windsor location. The 2 girls that were managing the store were extremely helpful and knowledgeable, and very pleasant. What great customer service.highly recommend. Wish i could remember their names to acknowledge them. .
My wife and I visited MattressFirm in Vails Gate and had an awesome experience with our sales rep Georgia. Georgia was very attentive and informative. She walked us through the whole process of finding the right mattress for our needs. Thank You Georgia!
Melissa helped me to relax in making my decision on what mattress to buy. Melissa knew all the answers without hesitation, she even sold me the bundle,sheets,pillows and a waterproof protector. Cant ask for a better salesperson.
Katherine was so attentive and helpful, I had little knowledge of what i was looking for and she was very patient and informative. She worked very hard to get me the best price within my budget and i would be thrilled to return to her again for my bedding needs.
Lucas Ditomasso was very helpful throughout the whole process. Thank you!!
Jessica is AWESOME. I was having a hard time choosing a mattres size and style, she was very patient and offered excellent suggestions and helped me choose the perfect one. Definitely go see her if you need a new bed!!
Melissa was very knowledgeable and professional. She was instrumental in helping us pick out a mattress that was perfect for us. She is a true professional! Excellent experience! 5 stars!
Great experience!! My salesman listened to what I needed and I had what I needed in 5 minutes!
Katherine helped me find the perfect mattress for my mom. She worked around our budget since we just moved but desperately needed to get my mom off the couch with our low budget. I will definitely return when I need a new bed for myself.
Bill helped me out and got me exactly what I was looking for. He gave me a great deal and great price. Super easy and quick purchase. Fast delivery and very specific time frame down to the half hour they would be here. Couldnt be happier!
The young man working there Nathan was very helpful... not pushy at all and very polite. I had a great experience buying my new mattress 🤗
The staff were very friendly and informative. In particular, Cassie. She answered all of my questions and helped me out tremendously. I would definitely do business with this company again.
Cassie was very pleasant. She was patient considerate and very understanding. Took her time and went threw everything for me.
Had a good low pressure experience with this store. Layne was really helpful talking us through different mattresses without trying to push us into anything too high end. Would come here again for another mattress in the future.
Hands down, GREAT customer service. The manager Adam is helpful, genuine and cares about his customer leaving happy and satisfied. --I highly recommend Mattress Firm, IN NEW WINDSOR, and have Adam help you. He is the best!
My experience at Mattress Firm was exceptional. Georgia was a pleasure to deal with. Professional, knowledgeable, and courteous. I will definitely shop here again.
Katherine has done a fantastic job helping me choose a bed best for me. She listened to what I needed, and helped me with price, and product. Awesome Sales Rep!!
Georgia was patient with us and a great guide to finding the perfect mattress. We are thrilled that this was such an enjoyable experience and can’t wait for our delivery.
Georgia was exceptional with helping as far as making sure that we had everything that we needed. Her knowledge of products items exceeded my expectations. Will come back to buy additionally products here with her help!
Georgia was absolutely amazing and very helpful. I would recommend this location to anyone. She made me very happy and was very satisfied with how much she educated me.
It was a great experience. Good service.
Katherine was very helpful and very patient with me and my husband to make a decision of what we wanted. We found what we needed and wanted, the price was set worderfully. Im am happy with my new purchase.
Excellent customer service. Very professional staff.
Purchased a mattress last night and I can’t wait for it to come! Kyle was super helpful and so patient while I figured out exactly what I wanted.
Were considering upgrading from a queen to a king, so for the past couple of weeks weve visited a couple of Mattress Firms and other mattress retailers in the mid-Hudson Valley to get a feel for prices and styles. On a beautiful Friday afternoon, we stopped into the MF in Vails Gate and were warmly greeted by Layne S. He was friendly but not pushy, and gave us space to look around and get used to the store layout before engaging with us to answer our questions and better guide us to models that would suit our needs & budget. It was our best mattress shopping experience by far!Layne was extremely knowledgeable about the similarities and differences between the models, and took care to explain in as simple or detailed terms as we wanted. He truly went above and beyond in caring for us as customers... he even hauled a couple of the mattresses down onto the floor so we could try them out on a firmer, more platform-bed-like surface. We NEVER felt pressured or like we were being snowed with a bunch of confusing terminology.I highly recommend that you swing by to see him! He circulates around and works at several MF stores throughout the week, but is at the Vails Gate store almost every Friday. Stop by and see him... you wont be disappointed!
Georgia, the sales assosiate was great. She saved me a ton of money and I got an amazing mattress out of the deal. Would not have been able to afford it If not for her help!
Geronimo was very helpful in finding me a mattress that was suitable for my liking as well as answering any questions I had. Mattress Firm is accommodating with its payment plans and wide variety of mattresses!
Georgia gave me outstanding service today. She was very patient and answered all my questions professionally and honestly. She worked with me to get the best deal possible that suited our needs. Thank you!!!
Starting our Labor Day weekend with a new mattress all thanks to Cosmo!! His expertise and helpfulness led to my husband and I choosing the perfect mattress and pillows!!! Thank again and if your looking for a new mattress Cosmo is the guy to talk to!!!
The sales associate Melissa was very nice to us and made sure that we were comfortable with our purchases and gave us the best deal possible. Definitely recommend to any one.
Absolutely loved working with melissa in your new Windsor store.. so helpful and friendly..working with me for the best deal.around!! If your in the market for a new mattress..please go.see her!
Katharine was very knowledgeable and helpful. She showed us a variety of mattresses and accessories and worked with us on pricing. It was a very pleasant experience shopping in this store.
Adam store Mgr at the New Windsor Store provided great customer service! Hes very knowledgeable & courteous. Im looking forward to my new mattress!
This is the fourth mattress I’ve purchased from the Vails Gate store. The staff there has always been very courteous. Layne was very professional and was a pleasure to work with. I would definitely recommend this store to others.
Fantastic service!!! So nice and helpful. Ask for Georgia, she is amazing and makes buying a matress so much fun, easy and not stressful!
Georgia was amazing. She greeted me right away gave a cookie and was amazing with my son. She took her time and I did not pressure or rushed at all. Made this an amazing experience.
Georgia was informative and helpful in my deciding between two different mattresses. She looked up clearance prices for a better deal as well.
Elijah was very informative and helpful!
Very professional and courteous staff I had the pleasure of meeting with Will /Cassie what an amazing team 100% in my book
Katherine was kind, and courterous. Helped my wife and out in a big way. I hope her superiours and Mattress Firm realize how valuable she is. She is kind and considerate to both her customers and her coworkers. See her!
Daria was very helpful and found the best mattress within my price range. She also made sure that the price was affordable and what I was looking for. Thanks for your help Daria.
Georgia was very helpful and patient, went though our choices and helped us find a great mattress deal. Very happy with service!!
I came in to buy a new bed and was helped by Katherine, she was very knowledgeable and helpful! With her help I found the perfect bed! I highly recommend coming here for your next mattress
Keith is always greatKnowledgeable & responsiveCustomer centric
To be honest I was a little hesitant on coming in to shop today. No one likes to be pressure into anything. Luckily for me Melissa provided exceptional service today. Very friendly and easy going. Also very personable. A great experience 👍🏼
Melissa was very helpful and did not make us feel pressured at all. She asked us what we were looking for in a mattress and gave us some excellent suggestions
Erica was a huge help in helping us find our new mattress today! Very happy with the service, cant wait to sleep on our new mattress!
Thank you Mattress Firm for your wonderful service today. Elijah was fantastic and very patient. Thank you cant wait to enjoy my new bed.
Amazing serving by Georgia here at Mattress Firm in New Windsor! Found the mattress we wanted for an incredible deal, highly recommend to come here for your bedding needs!!!
Cassie was great! She made the experience very easy, so helpful! and so sweet
Excellent service and attention from our salesperson Cassie. We would recommend Mattress Firm to everyone.
Sweet transaction! I spent the day online and compared prices. I called the next day and Andre, in New Windsor(Normally Middletown store), helped me with exactly what I wanted.
Georgia and Bill were super great. We brought 3 rambunctious kids and they were super helpful and really tolerant and patient! Great experience.
Service was amazing, Georgia was the most honest and helpful sales rep, she helped us get a credit for our purchase, and only took minutes for approval, thanks a lot.
The advertising doesnt match up to the actual prices. A lot of people dont like being told one thing on t.v. and then its something different when you go there. However, they do have very nice beds.
Finding an appropriate mattress would have been so much more difficult had it not been for Georgia. She knew her stuff and helped steer us in the right direction in our search!
Couldnt be more happier with the purchase for a full size mattress just now the service was great , salesman name Bill was terrific and very accommodating with purchasing a new bed for my son
Bill was very professional and knowledgeable bringing us to the perfect mattress we were looking for. Very excited to sleep on our new bed!
The staff was wonderful. I spent an entire afternoon in various karma sutra positions testing out mattresses and our man Bill was patient and helpful all the while.
Cassie is a salesman all the way she was wonderful to work with got me what I wanted and I’d never go to anyone else thank you Cassie v.
Chris helped me find the perfect mattress today. He was very helpful and polite. He was able to answer all questions I had.
Just purchased a mattress from the Vails Gate store and was very satisfied with the service. Katherine was very helpful and made the experience so easy.
Ms. Porter is a true professional. Helped me order what I needed and saved me a trip to the city. Mattress Firm in New Windsor is a nice clean store. Thanks for the help.
Bill was most helpful and found several ways to save money on the mattress of our choice. Very pleasant buying experience.
Cassie my sales woman was fantastic You should give that gal a raise I cant wait for my new mattress
Nathan was excellent! Very knowledgeable and patient with helping us make our decisions.
Cassie was very helpful . Got a nice mattress for a great price !
Went in today to buy my kids new beds & got excellent customer service from Georgia!! I would highly recommend this store and will definitely return if I ever need another bed !!!
Georgia helped my grandmother and I obtain a new mattress. She was positively wonderful and I couldn’t ask for someone to be more genuinely helpful and kind.
Great customer service! Lots of choices! Amazing prices and discounts. Delivery was extremely fast.
Georgia was absolutely amazing!!! I had no idea what I wanted and she helped me to find my perfect mattress match!!
Vaughn and Melissa, thank you. We appreciate your recommendations and ability to match our mattress preferences within budget.
Adam was very professional, welcoming and kind. He was knowledgeable about the products and was able to assist me with what I needed. This location is great and convenient with lots of parking
Everything was a great during my visit. katherin and Geronimo were very helpful. I think the bed was great. I will recommend the store
They were very polite and well mannerd couldnt do any better than that. Very professional. Thank you
Bill Wegele was both informative and patient until I chose the mattress of my dreams. A great place with the best deals I could find! 💤💤💤💤💤💤
Jessica was terrific! She made the entire process easy and answered any questions we had. Highly recommend this store!
Excellent customer service. Gary was good at helping choose the perfect bed. Prices are affordable
We had a great experience. Our representative Bill Weagle made the process easy and quick. He was extremely helpful!!
A fantastic experience with my sales person Georgia. I would recommend this store for your next mattress purchase.
Erica was knowledgeable and patient. She made sure we were comfortable with our purchase.
Georgia worked very hard to make sure we got the best deal reviewing several options even what was available at other stores.
Elijah was professional and exceptionally knowledgeable. He was a no pressure guy but had the right answers at the right time. Well done, we will be back.
Wonderful store. Been coming here for years. Great prices, fast delivery. Special thanks to Cosmo for helping us! Very knowledgeable and personable!
Visit Ernest at Mattress Firm. Great customer service and willing to work with you. Highly recommended.
Erica was knowledgeable and wonderful to work with. Amazing saleswoman who made this purchase easy and painless. Thanks so much
Bill was fantastic to work with. He really spent time with me and was very patient and helpful. Highly recommend!!!
Georgia was excellent! Took her time and we took much of it! Very polite, friendly and helpful. Knows all the info!
Georgia was great and very helpful. She was knowledgeable and helped us make the right choice. Thank you.
I have purchased mattresses here before and they never fail me . They are honest and upfront. Don’t waste your time going anywhere else.
The staff was very helpful and friendly. I would 100% reccomend buying your next mattress here.
Great experience here at mattress firm of new windsor ! Go see Adam . He is very helpful and kind . I definately would recommend.
Daphne was great! Very helpful and friendly and made the entire process very easy. Will definitely come again.
Over here at mattress firm with my man Layne the best in the bizz if you want a best price an the best mattress its right across from the new burgh mall.
Excellent service!Went into the store and was met by Bill Wegele who was very knowledgeable and informative about the products. Will shop here for any future purchases.
Young lady was great. Got me the mattresses I needed at the price I was looking for. Thankyou.
Georgia was very helpful and lead me to the bed we were looking for. Explained the deals that were going on and helped me with pricing. Thank you for all your help!
Bill is a very knowledgeable and pleasant salesperson, would recommend this location of mattress firm for anyone in the market for a new mattress
Georgia was amazingly helpful and informative! Definitely will return to buy another mattress
Katherine at the mattress firm in vials gate was extremely helpful and knowledgeable on everything answered all of my questions I would definitely recommend anyone to viset the store
Quick service, price alittle over my budget...but overall good deals! Thank you! Georgia was amazing!
Katherine was very helpful! She was great. My kids love her!
I was in mattress firm and was very pleased with the service i received from jessica hill.she was very infotmative and nice. Ask for her when u go in
Reggie was an amazing salesman. Helpful and accommodating, no pressure to buy.
Very easy to deal with very little pressure and made shopping for a bed enjoyable
Georgia was knowledgeable and enthusiastic. Great sale..... a new comfortable bed.
Cassie was professional, friendly and knowledgeable. Highly recommend.
Cassie was wonderful and such a help! 100% recommend!
Nathan was Very knowledgeable and a pleasure to work with!
It was a great experience. Cassie was very informative and professional.
People are very nice and helpful
Great time. Georgia gave us a lot of her time to make sure we made a good decision.
Georgia was very helpful and a great saleswoman. I would definitely recommend this place to others.
Nathan was very knowledgeable and couldn’t have been more helpful.
Cosmo was great and helped me get the mattress that is perfect for me!
Buying a mattress was very easy. Katherine was wonderful!
Bill is the best anyone that goes to that store ask for him he is great he knows what he is doing and very professional
Great service!! Allowed me to express my choices and limits. Didnt try to upsell me! Very happy with my choice!!
Amazing customer service! Worked well with our budget! Thanks so much Bill!!
Service was excellent and Speedy and the woman Daria who helped me was totally professional and helpful.
Erica was very helpful and sold me a wonderful bed.
Georgia was very helpful and knowledgeable.. I would definitely recommend my friends and family
Katherine was awesome and shper patient and i got a really great bed
Very knowledgeable patient went the extra distance to find what we wanted glad we came here to shop
Georgia was very helpful. Bought 3 new sets from her.
This was the best experience shopping for a mattress yet. Elijah was a huge help!
Erick is a great salesman. Knowledgeable,patient, and fair.
Georgia was very helpful. Got me in and out very quickly on my budget!
Great customer service!! Erica was wonderful to work with! Would go back again!
Great customer service at mattress firm in New Windsor Jessica gave the best customer service
Professional, personable and willing to explain everything. Very happy with our purchase.
Loved the service!!!Very helpful!Adam did an excellent job helping and being patient
Had a great experience at the store with Georgia. Highly recommend!
Erica was very knowledgeable and helped us quickly make a decision. Thank you for the help.
Total reviews rating 4.9
199 Reviews for Mattress Firm Vails Gate 2023:
Review №1
2022-01-21I have made several purchases at this location prior to this last one. I needed a mattress quickly and the sales associate Cassie, was able to help me over the phone and set up next day delivery, taking care of every detail. The mattress was delivered and we are very happy with the entire experience.
Review №2
2022-05-18Georgia was fantastic to work with. She is extremely knowledgeable and took us through the entire showroom so that we could properly test each bed/pillow combination. I highly recommend working with her if you are in need of a new bed.
Review №3
2022-06-29Elijah was my sales expert and he is true to his title. He is professional, friendly, knowledgeable, and answered all my questions thoroughly. I would highly recommend Mattress Firm to my friends and I would encourage them to work with Elijah. His customer service skills are outstanding. Regards, Sue Kelly
Review №4
2022-06-18Georgia is an ultimate asset to your organization.Not having shopped for a mattress in several years I experienced sticker shock.However, Georgia walked my wife and myself through the sleep process and various price points.Ultimately leaving with a complete set and a price point we were comfortable with.
Review №5
2022-05-13I received a great deal on a pressuresmart mattress.Elijah was so very helpful. He acknowledged me as I walked through the door and proceeded to tell me about the various mattress and the sale.Thank you so much Elijah!
Review №6
2021-12-22Elijah was very knowledgeable about the mattresses and made the purchase quick and seamless. He was very helpful and offered valid reasoning behind which mattress was best and why. He didnt try to upsell but instead focused on our need. It was quick and easy. Im very happy with the service and purchase. 4 stars because they were completely booked for delivery when I wanted but during this time of covid and delays, that is expected. I am pleased.
Review №7
2022-01-04Very good customer service. Sales rep was polite and knowledgeable. He knew exactly what I was looking for within my price point. Didn’t feel pressured at all. Entire purchase and delivery set up was very easy. Showroom was clean and organized. Very satisfied
Review №8
2021-10-23Purchased a Sealy posturepedic last night, and excited to have it delivered! Five stars for your Salesman, Wilson, who made it possible!! From the moment I walked in the store, I received such a friendly, welcoming greeting, and excellent service. Wilson was very knowledgeable and patient, and helped me select the best fit for me. It was a great experience, and I will definitely recommend Mattress Firm to my family and friends! Best regards, Gina O.
Review №9
2021-07-02I came in on 7/2/21 with a warranty credit for a five year old mattress and I am happy to say that Mattress Firm lives up to their promise. My husband and I werent quite sure what we needed for the type of sleepers we are but Cassie asked a few questions about our sleep habits and quickly knew what ro suggest. She offered great options, very knowledgeable of the mattress types, was incredibly helpful, made convenient delivery arrangements and very pleasant to work with. Cassie is AMAZING!!! Thank you Cassie 😊. 100% satisfied customer.
Review №10
2022-01-11Great experience. My salesman, Lucas was knowledgeable and very kind. No pressure involved but still pointed me in the right direction.