Mattress Firm Vails Gate in New Windsor
Location on the map
New Windsor, Orange County, New York, US
Other Mattress store Nearby:
4.9 ·(199)from this place 5 mi
I actually was just going into Mattress Firm to do some reconnaissance before I went to Macy's, b...
4.9 ·(177)from this place 10 mi
Worked with Wilson at the Fishkill store and he was the best sales person I have ever dealt with ...
4.7 ·(15)from this place 10 mi
Beautiful Store,Furniture is gorgeous,well made.I bought many pieces an they made custom pieces f...
Z & Co. Furniture (Formerly Frankels Juvenile)from this place 11 mi
Outstanding! Opened the store after hours and was very patient and caring.Answered all questions ...
4.8 ·(192)from this place 11 mi
Brandon was awesome! He expressed sound knowledge of the products, provided insights into why the...
4.4 ·(199)from this place 13 mi
Our service rep Rodney was awesome..... No pressure.... Easy to work with..... Spent a tremendous...
4.8 ·(165)from this place 15 mi
Shari the Mattress Firm sales rep had the patience to listen to my questions & concerns. Then she...
5 ·(199)from this place 15 mi
Hi we stopped by Box Drop today due to all of the positive reviews we read. Had no intention of p...
4.8 ·(199)from this place 16 mi
Had an excellent experience. I was in need of two twin mattresses for a bunk bed. Emily was incre...
The initial phone call to Cassie on 1/17/21 was great. She provided me with a lot of information. We visited the store on 1/18/21 and Georgia was also great. Very knowledgeable and efficient. Both women are very professional.We scheduled a delivery date which had to be changed and Georgia was so helpful.Thank you for hiring such great employees.I would give Mattress Firm 5 stars but when I made my initial purchase in February of 2020 I was not advised that there was a choice of box spring heights and our visit today was to order a lower profile box spring.Our bed had only been slept on about 15 times in the past year. It seems so wasteful to have the box spring thrown away and for us to incur the additional expense of a new one. Due to an unexpected need to use the guest room on a nightly basis we have to make this change. I would have chosen a lower box spring initially if given the option.
I had a wonderful experience at Mattress Firm this evening. My daughter needed a new mattress and the sales rep Lauren was so kind and helpful. She did not pressure us and was genuinely happy to assist us. We found the perfect mattress. We were in and out of the store in less than 30 minutes. Wonderful! We will be back for sure.
I finally convinced my 85yr old mother to stop into MattressFIRM on Saturday. She’d been complaining about her mattress for quite some time, but dreaded the thought of shopping for a new one. I am so glad that we stopped in!!!! Cassie, our sales rep, was very pleasant & helpful. She gave us the space to browse, try out mattresses and to talk amongst ourselves. She had ready answers for all of our questions. We had not planned to purchase an adjustable bed and didn’t know it was even an option. But we were pleasantly surprised when we found just the RIGHT bed at the RIGHT price. The mattress arrived today as promised (3days after purchase). We received multiple delivery updates, which helped to plan our day. My mother is looking forward to a good night’s sleep tonight. However, if she finds the bed not to her liking, there’s a 120 night sleep trial period! Thank you for everything MattressFIRM.
Cassie store representative was extremely helpful bright and informative. She answered all my questions and helped me to pick out to the right mattress for a good nights sleep. Thank you Mattress Firm for having such an excellent employee. She is an asset to your company.
Cassie was amazing and really worked with us. She was informative and helpful, not at all pushy or trying to force a sale which was nice. I hate feeling pressured, and we ended up leaving with an amazing mattress and great deal. Definitely recommend this place and working with Cassie.
Cassie was very helpful and patient with helping my family get new mattresses. She took time to explain features of each mattress and gave her professional opinion for which mattress would best suit our individual needs. She was very polite and friendly and took her time with us. Thank you Cassie!!!! :)
Choosing a new mattress can be a confusing task these days. The information and advice given at this store was very helpful in making that choice. We worked with Cassie. She was great - pleasant, informative and above all, very low key - no pressure, which we greatly appreciated.
My husband and I stopped by the New Windsor location today to purchase a new king size mattress and we found the perfect one! There were so many great options so it was tough but thankfully we had Emily to help us find one just for us. Emily was super sweet, attentive, helpful and just all around made our experience great! We left very happy and satisfied with our new comfy pillow top mattress. I will be returning here for any of our future mattress related purchases :) Thank you again Emily!! And thanks Mattress Firm for your awesome selection and prices!
My Mother and I are new to the area and we walked in unsure with what to expect at Mattress Firm. We used to go to Mattress Firm in Cortlandt because we lived close by. However the minute we walked into this Mattress Firm, Nathan was welcoming and had great energy to help us! Nathan was such a great sales person! he made sure we left with everything we needed and he provided us with great details on any questions we had, we were so happy with the deal he gave us and recommendations. it was definitely worth it. Thanks to Nathan i’m excited to get my new mattress and base and my mom is excited to get her smart base! We will definitely be back soon!
Cassie VanOyan was honestly probably one of the best salespeople Ive ever met. She was kind, polite, bright, and really cheery. Was always able to answer any of my questions, and there was never a moment where I felt helpless because she was politely there to guide me through it. Now, I didnt get the chance to see anyone else working there due to how they follow every code restriction to the t, but if any of the other salespeople there are at least half as good as Cassie youd have a wonderful experience at this location. Thank you so much from the bottom of my heart for helping my elderly father and I.
100% a perfect experience at this mattress firm, Melissa was very efficient and gave us the best deals on a mattress. we walked into the store only wanting to look and had no intention of purchasing a mattress, but through her kindness with the deals and pillows she was able to give us for free, made our experience very good, and I would totally recommend the store to anyone who would like to buy a mattress (as long as Melissa is there). thank you Melissa your pleasantness and clarity it was helpful to help to us find a perfect mattress and understand the process
Just purchased a mattress. Lauryn was my sales woman. She was super helpful and very knowledgeable. This was my first time ever buying a new mattress and I thought it was going to be a difficult process but Lauryn really made it an easy process. Satisfied with my purchase and overall experience
In store was buying was great ! But the delivery for $89 which you have to use the service because you can’t pick up the merchandise with your on truck ! Although my husband basically had to reset up the bed himself. The delivery team did not take the old bed and they left it on my bedroom and the bed was dragged to the curb by my husband and it’s still there 3 days later ! Supposedly they are coming !
We had a great experience shopping here. I highly recommend getting help from Jessica! She was very nice and gave us great advise on our new mattress. This was our first time shopping for a real mattress and she made it very easy and stress-free. Jessica was very knowledgable and made perfect suggestions for us to try out, ultimately leaving us very happy and excited with our decision. I would definitely recommend anyone to go to this location and ask for her help. She worked very hard to work with our budget and get us the best deal on the mattress we wanted without having to downgrade in addition to giving us a great bundle on our mattress, box spring, and mattress cover.
The level of customer service provided by Georgia was awesome. She was very informative and found us the bed that fit both our needs. She also gave us several options on ways to purchase the mattress. All and all it was a great experience and I would definitely recommend anyone looking for a mattress set to go and see her. Thanks Georgia!!!!!
I have to say this was the BEST experience Ive ever had looking at mattresses... I went into the New Windsor store by chance and came across a salesman Lucas DiTomasso he was so polite, knowledgeable and had the best disposition... I didnt buy yet but Im sold and will be going back... Thank you Mattress Firm for hiring good people
Georgia gave me good service to start but when others came into the store I was left for a while considering my order was over 2500 I would think I should had more attention and I was there first. Well she did help me find the best mattress option. Although after I left the store follow through lacked my order got put out by weeks and feel she should had contacted me to let me know and get it resolved I never heard back from her. So glad that someone else help resolve it and my order had to be changed but happy with the service the other person gave me. Not so happy with Georgia follow through seemed to be distracted a lot.
Jessica was our sales associate and we could not have been happier. She took the time to explain all the different mattresses. She was very patient while my son and I laid on every mattress in the store.She was also very accommodating. We had such a great experience with her that we went back two days later and purchased a second king sized mattress.
Great customer service by the manager, Adam Gonzalez, during, and most importantly, after the sale. I had to take advantage of the Comfort Guarantee since the mattress was not adjusting to my body after 4 weeks. Adam shown much concern and was intent on correcting the issue by exchanging the mattress to one that was much more comfortable. He was extremely helpful and very knowledgeable of the product line. I highly recommend this store.
We got an excellent memory foam mattress for an excellent price! The salesman, Adam was very knowledgeable about all the products that Sleepys has to offer. He is sincere/patient and walked us through all the details about pillow top mattresses to our final selection of a memory foam mattress. Our delivery was on time and the mattress is just fantastic! We wouldnt go anywhere else, especially with the service that was provided to us. Thank you for the great mattress and the best service my husband and I have ever experienced at a mattress store.
Georgia was extremely helpful to me today, both on the phone and in person in the store. She took me to the items I wanted and the transaction took place very efficiently and satisfactory. She is a great, friendly employee and you should be proud of the nice face she puts on your business.
Great place with many mattress options. We needed a new bed ASAP so I stopped in. The manager asked a series of questions regarding sleep and we started testing mattresses from there. Found a great mattress in 30 minutes even with my kids acting crazy in the store. Excellent service. Very excited to get my delivery quickly and have a guarantee for exchange or return after using it. Im very happy with my purchase and glad to have this store close by!
My fiancé and I walked in unsure of what we might find, and if we would be able to find something at all. Emily was absolutely fantastic. She went above and beyond in helping us find something that worked within our budget, as well as something that we feel comfortable sleeping on. If you go here, make sure to ask for Emily. She’s great!
Great customer service! Katherine was extremely helpful and knowledgeable. She took the time to ask about our needs and recommended the best options for us. Katherine represents the Mattress Firm brand exceptionally and I will refer others to this location and Katherine.
Georgia was absolutely amazing! Not only was she friendly, kind and helpful but very knowledgeable about every single product in the store. This helped make our purchasing experience easy and stress free. I highly recommend this location and you’ll be very satisfied to have Georgia help you out!
The New Windsor store experience was amazing! Alex Manson was so courteous and helpful. I got a delivery of my Tempurpedic set the following day. You get an automated phone call with a 2 hour delivery window and then a call saying the driver is on the way and ETA. The delivery personnel were professional, very careful, even wearing gloves and booties. Not one bump into the walls! I highly recommend this vendor.
I am posting a second review. I love these guys!! Last week I had a queen sized bed delivered and the Box spring wouldnt fit into my apartment. I had just worked a night shift and I completely lost it! I was so tired and between work and moving, was exhausted! I called the store and spoke to Elijah who got it switched to a low profile to be delivered within 48 hours. Today (48 hours later) Lane at the store was able to help me further by giving me a better estimation of arrival time and helping me with 2 more mattresses for my teenage sons!! Thrilled with the service. No upwelling, just basic what do you need and want, we can help!! Will always buy and refer here. Thanks guys!!!
Were considering upgrading from a queen to a king, so for the past couple of weeks weve visited a couple of Mattress Firms and other mattress retailers in the mid-Hudson Valley to get a feel for prices and styles. On a beautiful Friday afternoon, we stopped into the MF in Vails Gate and were warmly greeted by Layne S. He was friendly but not pushy, and gave us space to look around and get used to the store layout before engaging with us to answer our questions and better guide us to models that would suit our needs & budget. It was our best mattress shopping experience by far!Layne was extremely knowledgeable about the similarities and differences between the models, and took care to explain in as simple or detailed terms as we wanted. He truly went above and beyond in caring for us as customers... he even hauled a couple of the mattresses down onto the floor so we could try them out on a firmer, more platform-bed-like surface. We NEVER felt pressured or like we were being snowed with a bunch of confusing terminology.I highly recommend that you swing by to see him! He circulates around and works at several MF stores throughout the week, but is at the Vails Gate store almost every Friday. Stop by and see him... you wont be disappointed!
Total reviews rating 4.9
199 Reviews for Mattress Firm Vails Gate 2023:
I have made several purchases at this location prior to this last one. I needed a mattress quickly and the sales associate Cassie, was able to help me over the phone and set up next day delivery, taking care of every detail. The mattress was delivered and we are very happy with the entire experience.
Georgia was fantastic to work with. She is extremely knowledgeable and took us through the entire showroom so that we could properly test each bed/pillow combination. I highly recommend working with her if you are in need of a new bed.
Elijah was my sales expert and he is true to his title. He is professional, friendly, knowledgeable, and answered all my questions thoroughly. I would highly recommend Mattress Firm to my friends and I would encourage them to work with Elijah. His customer service skills are outstanding. Regards, Sue Kelly
Georgia is an ultimate asset to your organization.Not having shopped for a mattress in several years I experienced sticker shock.However, Georgia walked my wife and myself through the sleep process and various price points.Ultimately leaving with a complete set and a price point we were comfortable with.
I received a great deal on a pressuresmart mattress.Elijah was so very helpful. He acknowledged me as I walked through the door and proceeded to tell me about the various mattress and the sale.Thank you so much Elijah!
Elijah was very knowledgeable about the mattresses and made the purchase quick and seamless. He was very helpful and offered valid reasoning behind which mattress was best and why. He didnt try to upsell but instead focused on our need. It was quick and easy. Im very happy with the service and purchase. 4 stars because they were completely booked for delivery when I wanted but during this time of covid and delays, that is expected. I am pleased.
Very good customer service. Sales rep was polite and knowledgeable. He knew exactly what I was looking for within my price point. Didn’t feel pressured at all. Entire purchase and delivery set up was very easy. Showroom was clean and organized. Very satisfied
Purchased a Sealy posturepedic last night, and excited to have it delivered! Five stars for your Salesman, Wilson, who made it possible!! From the moment I walked in the store, I received such a friendly, welcoming greeting, and excellent service. Wilson was very knowledgeable and patient, and helped me select the best fit for me. It was a great experience, and I will definitely recommend Mattress Firm to my family and friends! Best regards, Gina O.
I came in on 7/2/21 with a warranty credit for a five year old mattress and I am happy to say that Mattress Firm lives up to their promise. My husband and I werent quite sure what we needed for the type of sleepers we are but Cassie asked a few questions about our sleep habits and quickly knew what ro suggest. She offered great options, very knowledgeable of the mattress types, was incredibly helpful, made convenient delivery arrangements and very pleasant to work with. Cassie is AMAZING!!! Thank you Cassie 😊. 100% satisfied customer.
Great experience. My salesman, Lucas was knowledgeable and very kind. No pressure involved but still pointed me in the right direction.