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Phone: +1 845-561-1265
Site: https://stores.mattressfirm.com/...
Opening hours
  • Monday:10AM–9PM
  • Tuesday:10AM–9PM
  • Wednesday:10AM–9PM
  • Thursday:10AM–9PM
  • Friday:10AM–9PM
  • Saturday:10AM–9PM
  • Sunday:10AM–7PM
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Total reviews rating 4.9

199 Reviews for Mattress Firm Vails Gate 2023:

Review №1

2022-01-21

I have made several purchases at this location prior to this last one. I needed a mattress quickly and the sales associate Cassie, was able to help me over the phone and set up next day delivery, taking care of every detail. The mattress was delivered and we are very happy with the entire experience.

Review №2

2022-05-18

Georgia was fantastic to work with. She is extremely knowledgeable and took us through the entire showroom so that we could properly test each bed/pillow combination. I highly recommend working with her if you are in need of a new bed.

Review №3

2022-06-29

Elijah was my sales expert and he is true to his title. He is professional, friendly, knowledgeable, and answered all my questions thoroughly. I would highly recommend Mattress Firm to my friends and I would encourage them to work with Elijah. His customer service skills are outstanding. Regards, Sue Kelly

Review №4

2022-06-18

Georgia is an ultimate asset to your organization.Not having shopped for a mattress in several years I experienced sticker shock.However, Georgia walked my wife and myself through the sleep process and various price points.Ultimately leaving with a complete set and a price point we were comfortable with.

Review №5

2022-05-13

I received a great deal on a pressuresmart mattress.Elijah was so very helpful. He acknowledged me as I walked through the door and proceeded to tell me about the various mattress and the sale.Thank you so much Elijah!

Review №6

2021-12-22

Elijah was very knowledgeable about the mattresses and made the purchase quick and seamless. He was very helpful and offered valid reasoning behind which mattress was best and why. He didnt try to upsell but instead focused on our need. It was quick and easy. Im very happy with the service and purchase. 4 stars because they were completely booked for delivery when I wanted but during this time of covid and delays, that is expected. I am pleased.

Review №7

2022-01-04

Very good customer service. Sales rep was polite and knowledgeable. He knew exactly what I was looking for within my price point. Didn’t feel pressured at all. Entire purchase and delivery set up was very easy. Showroom was clean and organized. Very satisfied

Review №8

2021-10-23

Purchased a Sealy posturepedic last night, and excited to have it delivered! Five stars for your Salesman, Wilson, who made it possible!! From the moment I walked in the store, I received such a friendly, welcoming greeting, and excellent service. Wilson was very knowledgeable and patient, and helped me select the best fit for me. It was a great experience, and I will definitely recommend Mattress Firm to my family and friends! Best regards, Gina O.

Review №9

2021-07-02

I came in on 7/2/21 with a warranty credit for a five year old mattress and I am happy to say that Mattress Firm lives up to their promise. My husband and I werent quite sure what we needed for the type of sleepers we are but Cassie asked a few questions about our sleep habits and quickly knew what ro suggest. She offered great options, very knowledgeable of the mattress types, was incredibly helpful, made convenient delivery arrangements and very pleasant to work with. Cassie is AMAZING!!! Thank you Cassie 😊. 100% satisfied customer.

Review №10

2022-01-11

Great experience. My salesman, Lucas was knowledgeable and very kind. No pressure involved but still pointed me in the right direction.

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