Kerbside pickup
Yes
Mavis Discount Tire in Poughkeepsie
Categories
Location on the map
Poughkeepsie, Dutchess County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Amenities
Gender-neutral toilets
Yes
Mechanic
Yes
Toilets
Yes
Wi-Fi
Yes
Planning
Appointments recommended
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 845-471-6833
Site: https://www.mavistire.com/locati...
Site: https://www.mavistire.com/locati...
Opening hours
- Monday:8AM–6PM
- Tuesday:8AM–6PM
- Wednesday:8AM–6PM
- Thursday:8AM–8:30PM
- Friday:8AM–6PM
- Saturday:8AM–5PM
- Sunday:9AM–5PM
Mavis Discount Tire in other cities:
Comments (199)
Terrible service. My mechanics gave me a better alignment with their HANDS.. they have a tendency to overcharge and underperform.. I recently got an alignment their and it sounds as if I didn’t regardless of the fact that I have brand new parts
Friendly staff. You will definitely be offered to have additional services to spend more money than what you come in for. You have to know exactly what you need done or you will spend extra.
Employees were extremely polite and helpful. The car inspection process was quick and easy without any issues.
Made an appointment online (in advance) to get my tire checked out as it has been going flat. The day of the appointment I get there 10 mins early and no one comes out for some time.. Finally a man came to the desk and I told him I had an appointment that I had booked online for 2 pm. He didn’t even ask my name or any info before telling me that he was booked and couldn’t do it. Even with the appointment that I made in advance? It’s not like I made the appointment an hour beforehand or something. He couldn’t have even checked to see if my name was on there at all? I’m sure I’m not the only person who’s ever made an appointment online.. No where on the website does it say you have to call to confirm your appointment but the guy told me I should have called so he could have told me they’re booked, like how would I have known that? I’ve never been to another place that I’ve made an appointment online and they tell me it doesn’t update in their system. I realize that the system not updating is not the employees fault however this man’s tone was extremely rude and unwelcoming. I would not return to this location solely based on the fact that this man was extremely rude from our first interaction. If you do choose to use this place I would recommend only making appointments over the phone.
I made a silly mistake & went to the wrong Mavis, but this Mavis took me right in & they were very understanding. I loved the quality of services I received, and my car was completed in a timely fashion..Thank you so much to the employees at Mavis on south road! My children & I thank you tremendously, as we are now galavanting around safely for the holidays!
Worst experience ever. I had an appointment at 11:00 for my car to be inspected. Two hours later it still was not done. I tried to find out what was going on and was spoken to with a horrible attitude and totally disrespectful. The guy tried to say they called to leave a message to just drop the car off but I did not have a missed call or voice mail and neither did my husband which again was said to me with an attitude and then proceeded to go into the garage where they continued to talk like it was my fault in some way.
Fixed my bent rim quickly and at a very fair price. Thanks for the great service - saved me a ton of money over buying a new one!
These guys were quick and efficient. Isiah took great care of my tire & gave me knowledge on how to preserve it better! I’ll definitely come back for an oil change. Alex was also helpful in the whole process I had to leave a review, thanks!
I received quality service from Mavis tires. The customer service was very professional. They took time to find out exactly what I wanted and needed, then got me in and out in a reasonable time so I could get ready for my vacation. I highly recommend this company. They do a great job and keep you informed of issues so you can always make a decision, when necessary to keep your repair on track and on time. Keep up the good work Mavis Tires, and I’ll be back when I need something else!!
I have been a customer for couple years now never had a problem I live 45 minutes away and I dont mind driving at all it is worth it.Excellent staff with Excellent service 💙Thank you Vinny & Matt 💚🍀
Don’t go here for an inspection. Even with an appointment there’s always an excuse as to why they can’t take your car or you’ll be there for half your day if they do take it. Customers time is not valued here. NEVA goin’ back! Byeee Felicia
This was the best service I have every had with my vehicle...so friendly and helpful...I would surely recommend Mavis tires south road Poughkeepsie NY
Warning make sure you always get a second opinion! I had power steering fluid leaking and was told it’s my rack and pisson which is an expensive part. Was told it would cost $2,500 to fix! Bought the part and took it to a mechanic I trusted only for him to tell me that part was fine and it was just a hose leaking (much cheaper fix) So either they are terrible at their jobs and couldn’t identify the problem or they were trying to rip me off!!!! Have been ripped off at other mavis in wappingers falls as well which is why I didn’t trust them.
Used this location many times, never had a problem with tires or wheel alignment! Fair pricing too
Such a pleasant experience at this Mavis location!! Mike assisted me from the moment I called to inquire about services I required, to the moment I left after the services were completed. He was incredibly knowledgeable and thorough in explaining everything in great detail as to ensure I understood and was satisfied with all of the work required on my vehicle. I got all 4 tires replaced as well as breaks and it was completed in a timely manor at a great price. The location was clean I was treated with great respect. I felt very safe with covid regulations in place, all staff being masked. Mike was beyond helpful in this entire process and I could not be happier with my experience!! I highly recommend this location and will be returning for scheduled maintenance in the future!
Amazing place everyone is so nice and efficient. They work on your car and don’t bs you.
My experience was one of the worst. Got warranty on all 4 tires. I came in for a patch on my tire. They ended up plugging it. Lazy people. Also, They Tried to steal from me, plus tried to play me by trying to make me buy rotors which I did not need whatsoever. Still have 60% life left in them and lied to me about “oh your rotors are shot” they don’t even know what shot is. It’s just disgusting to see how selfish and greedy people are in the world.
Super friendly staff! Been going to this facility for years. Quick service all the time. Thank you!
Staff was very courteous and polite. Went for an oil change no problems.
Came here today for your basic tire on rim situation. Called before hand they said the job would be done by the end of the day ! I was already on the way and the gentleman on the phone was very nice and helpful. When we arrived they already had the tire ready to replace the old ! We were in and out within 20 minutes ! So not only did they get it done way before expected but they also fixed it right there and then. Both gentlemen were very helpful and professional within the service they provided. Everything was fast, simple and we couldn’t be happier. I highly recommend this mavis over the others in the area. The service is just outstanding at this location you can clearly tell they take pride in their work and want the customer to be fully satisfied with their service. They also have over night shipping in case they do not have what you need in stock at that particular time which is great when you are in a pickle. Overall this was the best service I have ever received within anything automotive.
I was getting tires for my van, they were quick and professional. Very friendly and affordable
These guys are great! They always are able to help me out and the price is always right
In and out nice and quick, Evan was a huge help and super nice guy. Very happy.
Went in last week with a apointment to get tires and alinement. Told me they was to busy. Then today I went in there with a apointment. He told me wait around should be finished in hour and half. I was waiting 3 and half hours. Asked the manager Matthew whats taken so long as my car still has not even been pulled he. He got nasty and told me to go else where and through my keys at me when i questioned why it was taken so long. Will never go to mavis again .
Experience here was excellent. Price was very reasonable and techs knew what they were doing.
Craig and Michael are fabulous at what they do, unbelievable customer service and honesty, which is rare in the automotive repair business. Thank you both and the technician that worked on my Jeep.
Have had some less than stellar experiences at other Maviss over the years but this was different.Craig was awesome. Got me in on a Saturday when other repair shops told me to wait and try Monday.He was very friendly and reassuring on the phone and then in person.My car was fixed and I am very happy.Thanks guys.
Always love coming here, everyone is up front and honest and check in about your car. Great service!
I had an 8am appointment for an inspection and I’m still here at 11am. What good is an appointment. I kept checking on it and it was in the same position with the hood open and 1 tire off but no one even near it for over an hour. I definitely do not recommend the Mavis near price chopper in Poughkeepsie. It’s awful!
The guys at MDT are always courteous, considerate and professional. Today I just strolled in without an appointment… as usual no matter how crazy it gets around there the guys always manage to fit me in and remedy my problem.. satisfied customer!👏🏽😊
Always had good experiences with Mavis in Poughkeepsie! The best mechanic works there.
Very disappointed. I made an appointment for 9 am. I was the first one at the door, the first one on the line and the first one to hand in their keys. I expected somewhat of a wait. I mean, it IS Mavis. However, I did NOT expect to be sitting there while people who came in AFTER me got seen first and left. When I questioned why people who were coming in after me were leaving before me, I was told that many people make appointments for 9 a.m., and the men were just taking keys and bringing cars in.Unacceptable. First off, whats the point of an appointment. Second, even if someone else HAD an appointment for 9 a.m., why isnt the first person on the line who handed in their keys the first person that gets seen? Common sense would be to take first who came first, otherwise, dont overbook for a specific time.I watched about 7 people go in and out before me, ALL of who came MUCH later in the morning (definitely without a 9 a.m. appointment leave before me.)Finally, about an hour and a half later, my car gets put into the bay and onto the lift.Of course, they tried to sell me something but in the same breath tell me that I take very good care of my car.Needless to say, I will NOT be coming back to this Mavis, nor would I recommend it to a friend. Being the first one in and the last one to leave is completely unacceptable.The only good thing I will say is that Greg was extremely pleasant.
Dont call here and believe them. Even though it is a local number, they are not actually there and have no clue as to whether they can get you in or not. Im paying a hefty price for believing them. Staff on site was excellent.
I went to the Mavis on route 9 off south road in Poughkeepsie in the price chopper parking lot... I initially went in for an oil change but found out I needed new brakes, tire rotation and wipers as well. Michael who I believe was the manager of the store, had been the one who had helped me. Never in my life have I had good experiences with car shops...being a female I feel I usually get the run around or am told I need things that I don’t really need, however this time around was absolutely nothing like that. He greeted me right away and was completely honest about everything and didn’t overcharge me or try and push anything on me. I was very pleased with the work they did as well along with how fast and efficient everything was done. If anyone ever needs work done on their car I highly suggest going to that Mavis location ! Thanks again Michael for everything :)
Extremely helpful employees, super patient and generous! great service overall :)
The staff at Mavis Poughkeepsie are extremely professional and courteous. They laid everything out for me as far as the what, when, and how much. They didn’t try to upsell me and delivered exactly the service I needed. Extremely satisfied with this location!!!
I was very happy to have my vehicle serviced with Mavis Discount Tire in Poughkeepsie NY. I was in need of emergency service and had no problem getting everything done that was needed, which was quite a bit considering i was not from this area. Staff is kind and courteous as well as take the time to explain whats going on with your vehicle. I would absolutely recommend this place to anyone needing any type of service for their vehicle. Michael, you are the best! Thank you so much! Thank you to the rest of the staff as well.
I think that the Poughkeepsie Mavis did a better job with my cars alignment bc at other Mavis every six months I need an alignment. This time the tech who was an older guy, in his 50s had to free up the bolts bc he said that after a while they get seized up. COME ON, REALLY? I dont think the other places ever did my alignment properly. I cant believe that from May to October my bolts were that seized up. I am happy for now. Maybe its my car. And no I didnt hit potholes and curbs. This car is not an everyday driver.
I made an 11am appointment today for a NY state inspection, and when I arrived (early) the unmasked attendant told me they were backed up for at least 4 hours because of walk-ins. 11am is the first time available any day for an appointment, so Im not sure how they were backed up for four hours. Also, when. I asked why I bothered to make an appointment if walk-ins were taken, the unmasked gentleman told me that they had no control over appointments. I would take my business basically anywhere else.
I recently visited this location to replace my tires and I was so impressed I needed to let everyone know about my experience. The service was absolutely amazing! I was able to get replacement tires faster than I thought possible. Super hospitable team members at this location. Mike took care of me and was super knowledgable! He steered me in the right direction and turned what could of been a bad day ( getting a flat tire) into a good one. All fixed and ready for the road! Thank you for all that you do here. Highly recommend and will be back in the future!
I don’t usually make reviews, but I feel like I absolutely need to recognize this Mavis for the outstanding service!! They are doing an awesome job of following safety protocol and yet still took the time to explain to me what I needed to get my car in tip top shape. And the prices were so reasonable, I have definitely felt taken advantage of at other places but that is so not the case here! I highly recommend a visit here if you are in need of servicing for your vehicle, I will definitely be back!!
Terrible service. I brought 3 cars in there and they blame that I needed calipers and rotors replaced every single time. At the third car I just said goodbye and left. I brought the car to a different meccanic and they told me that the rotors and calipers are totally fine. 6 months later I have no problem with my car. I saved $600. They try to get as much money as possible. I will no go to Mavis anymore.
Most recent set of visits here was much better than other Mavis I have been too past visits to this one!The customer service here was great. Everyone one super friendly and willing to help. Took care of my tires and car right away.
Thank you Manager Miguel for your friendly and professional service. The staff were very knowledgeable of the service that was provided. The waiting time was reasonable and you kept me posted on the service progress stages. I recommend that you go to Mavis Tires for your vehicle needs. You will be so pleased as I was.
I have been here multiple times since getting my Nissan. Craig and others have been very kind and helpful through this all. From inspection to the new tires, even checking to make sure it’s good before driving! I appreciate all that they have done and will continue to come back.
I went their for an inspection...had 2 questions...1 about jacking points for my Smart car and the other about removing my wheel lug caps....the old cratch inspector said are you saying I dont know how to inspect a car?.....and he refused to inspect it...I filed a complaint with the NYS DMV....I just read Mavis response to my review, and they are liars....The video will show me asking about their jacking procedures and that I preferred them to use a floor jack rather than a lift, but would go with the drive on lift.....The next day, after Mavis refused to do my inspection, I went to another inspection station with the same concerns and got an inspection...See Photo
All the guys here went above and beyond for my husband and I today. Awesome all around!
Great service! Work completed on Time! For Poughkeepsie store ask for Vinny
These guys where very nice & friendly & helped me with my car & had it done faster then they told me it would take. Awesome place & crew & ill be going back there again when the time comes
This place has a GREAT customer service and a really fair price. I was a walk-in customer and they did everything to help me with my car that had died across the street. While waiting I noticed the respect that they give to each customer, approaching each one to talk to them about their cars and being clear and friendly. I was really grateful for founding Mavis with the Manager Michael in a such stressful moment. Totally recommend!!!
Mr Michael is a great and knowledgeable point man. He is kind attentive and helpful. He surpassed my expectations in the customer service area. He explained in simple terms what was needed then proceeded to check for any discount or coupons . He did that !! The technicians are also amazing .Thank you for keeping our vehicles running .My Rock Star is MR Michael⭐️⭐️⭐️⭐️⭐️👌👌👌👌
These guys have always quick and helpful, and their prices are competitive with any other shop in the area
I went to the Mavis near price chopper in poughkeepsie. I just needed an inspection, cause i was getting ready to pull a travel trailer for vacation. The manager Michael had pointed out some saftey issues on my vehicle that I was unaware of. They were able to fix everything in a timely manner, and Michael worked with me to keep it under my budget. My wallet thanks you, and my family thanks you for a safe ride to vacation!!
Car dealership reported my back brakes were 2cm. After purchasing rear brake pads went to Mavis for installation. Very kind staff showed me both brakes were like brand new. This is were I will always take my car for service. Ecstatic, Wonderful, Honest, Knowledgeable!!!!!!
Brought in same day as emergency and they had no problem taking it in with no appointment. Always helpful with all my cars. Always professional and helpful.
Really great service from Gill, Evan and the team. Thanks for squeezing us in.
I’ve always left after getting my car serviced with no worries. This shop and its manager (Mike) have never attempted to sell me any services that were not necessary. In fact, the last time I took my car to my dealership, the dealership tried to convince me that I required work that would have cost me $950. Mavis Discount Tire at this location told me that I did not need that service at all. They were right. I have driven my car an additional 20,000 miles since and no issue! I trust the team and manager at this location.
Craig is an excellent employee. He fit me in with a flat. The place was hopping with business and closing in 45 minutes and got the job done with a smile. Ty. Great work!
Make sure when you come you talk to Evan and Matt. Best guys there. Made everything a breeze
I had such a great experience with the guys! They walked me through everything I needed, completed my car in a timely fashion, and also great pricing! This will be my go to shop from now on! Mike was amazing ☺️
Great service experience with the staff; very knowledgeable and efficient
Went in to get struts replaced on the car, only to find out that they did not do a complete job and decided to not include parts necessary for the job and have it held together by zip ties. Only found this out after taking the car to another garage after still hearing a rattling noise. We could not simply take it back to Mavis to have it fixed because we needed a loaner car as the job would took longer than a day to fix. Couldnt get refunded after it was fixed elsewhere because corporate only cares about their bottom dollar and would rather have the same people put zip ties to fix it, to fix their own mistake. In other words, do your research everywhere when getting a job done on your car and avoid mavis if you want to ensure your car is fixed correctly.
Called ahead for my sister in law to take our car in and have the wheels changed. Thats right. literally the easiest possible thing. Take one set of wheels with winter tires off and put on a separate set of wheels with summer tires. They told me to send her right in and that they werent very busy. Three hours later she was still sitting there waiting for them to do a ten minute job. The place is HUGE and has tons of guys working there. why isnt one of these guys just churning out the quick and easy jobs to get people out of the door. This would have taken me a third less time to do by hand in my driveway. Also $90???? Are you kidding me. Must have a really inflated concept of what you think this job is worth. We have 3 vehicles at home and I operate another 6 a work and not one of them will be going back to Mavis
Got new tires installed and balanced. Car shook after I drove off so balance was off. Went back the next day to have it balanced again. Same issue. They told me to bring it by the next day again and then they wouldnt take my vehicle in right away to fix the issue though it was something they should be correction. I needed my car right away and now have to drive with a vehicle shaking. They know Im a first responder and this is how I was treated. Im going to take it somewhere that knows what they are doing. Never going back to any mavis again. UPDATE AS OF 9/27/21: so on may of last year is when I purchased these tires I had an issue with. Now a new issue. This Nikishi tires were either defective or I was sold older tires then was told to me. I went to mavis a couple weeks ago and was told I need new tires. Wait a minute, I’ve only driven the tires 25k miles since I bought them. I was told they were good for 45-55k miles. That’s only half the life of the tires. How can they possibly be balding? Well just today I brought this issue up with them and was assured a manager will be calling me back. That never happened. I will never ever purchase tires at any mavis again, especially this one. Not only was I sold faulty tires, but they didn’t even try to correct the issue. I will be contacting corporate in regards to this. I had a bad experience with the mavis on freedom plains rd in Poughkeepsie recently as well. Mavis discount tire= crooks. They will take your money
Over the past several years, I have found myself in need of the services provided by Mavis Discount Tires. My experience with my local branch at Hudson Plaza, Route 9 Poughkeepsie, NY has been truly outstanding. I am very impressed with the professionalism from the customer rep who greets me at the sign-in desk, to the expert skills of the mechanics who work on my car. I have always been extremely pleased with the service, the outcome of my needs, and have returned to Mavis in Poughkeepsie whenever I have a tire problem because I know the job will be done right by the professionals, and done right the first time.
Jason’s communication was straight forward and the service was timely as promised. I called last minute expecting a long wait but they reassured me I could be in and out in good time. I was back on the road in no time! Thank you to the management and the crew for excellent service. I’ll happily be returning for anything I need.
Asked for two tires to be put on my SUV and that was all. They tried to sell me new brakes after I told them I do them myself do not offer. Also told them I needed to be out of there by two oclock if it was going to be an issue let me know. The car was on the lift at oclock but took an hour and a half to put two tires on and offer a service I explained from the beginning I would not need. Proceeded to call the customer service number and spoke with someone who told me a district manager would call me back. Two weeks later and I have not received any response.
My experience with Mavis Poughkeepsie was incredible!. The guys were extremely courteous, and extremely professional!. I highly recommend anyone to come to these guys for any, and all of their tire needs!.
Great service, fast and easy, evan was super helpful and friendly, definitely will be returning here for some winter tires.
Just had my car worked on and I have to say, the staff here was very professional and helpful! I will definitely be coming back for all my service needs from now on!
I don’t usually make reviews, but I feel like I absolutely need to recognize this Mavis for the outstanding service!! They are doing an awesome job of following safety protocol and yet still took the time to explain to me what I needed to...
I came in with a flat tire before I had to go into work. I had the one tire replaced and bought the other three and came in next morning to have the other tires put on. Always remember to either drop off car or just wait. If you wait understand you may have to wait. I am happy with my new tires.
I did not have to make an appointment. Incredibly courteous customer service. Work was promptly done. I felt appreciated and valued. Was provided a better price than I was quoted a year ago! Highly recommend.
I am using this Mavis location since 1994. So, we are talking about 25 years. Would you imagine how many different employees i saw there for this period of time. ? 04/062019 i tried to get inspection of my car which drove perfectly normal!! They told me that car has front lower control arm excessive play on both sides, and immediately offer me to fix it for $369. 99 each . I already had issues in the past in this location for doing non necessary work and overcharge me because of it. At that time i contacted in main office and i was reimbursed. So, i was cautious at this time and said that will go to my mechanic to fix it. When my mechanic looked at the car he said that there is NO issues whatsoever!!!!! Then i pulled to another mechanic and was told the same: You do not have excessive play which may prevent you from get car inspected. But because sticker was removed i asked my mechanic to fix it He said that price will be $245 with tax. I get it done and brought car back for re inspection. I said that i will wait . Usually it takes up to an hour . In this case it took 2,5 hours, and they even did not put car inside in the shop. They simply put new sticker and it was end of story. So, my household has 5 cars, also i told this story in my neighborhood. I told my children do not use this place anymore and will not go over there again. After supporting them for 25 years, i am dumping them, unless they reimburse me for not necessary done work on my car!!!! And i also will headquarters know about it. This place simply uses to do unnecessary work before to pass inspection.
The guys at the Poughkeepsie Mavis are very nice n courteous n professional. My expected wait time wasnt as long as stated n they make you feel like they appreciate my business...
The manager Tyson and the staff there go above and beyond helping you out. They’re trust worthy and dont try to sell you something you dont need aka...take advantage of you. They’re honesty and quality control keeps me coming back. I work for a small business locally and even convinced my GM to start bringing our work vehicles there. Keep up the good work guys.
I called this morning to see how long it would be for my car to be taken in for an oil change. They told me if I got my car there in 15 minutes from when i called theyd be able to take it right in. They also told me to come back to pick it up and hour and half later. I dropped my car off at 9:30 and called 3 and half hours later at 1pm to see if it was finished yet. The manager said theres one ticket ahead of mine and that my car would be taken in after that. Then once I told them dont worry about my car Ill be there to pick it up the manager says oh we can take it in now.
Best experience ever fast and best prices for tires labor and everything they will work with you in all ways they will always find a way to meet your need with experience and efficiency and you can always ask for Michael he is the man over there thanks to him
They tried over charging me multiple times on state inspection on 2 brand new vehicles. I caught this each time and they have corrected the issue. But what about the customers that are not aware of this. I believe they over charge then after customers leave they cancel the order and input the actual price and pocket the difference. 4 x they tried charging me 21 dollars. It should have been 10 dollars. They do this to unexpecting customers and pocket 11 dollars. They also told me they had to jump start my truck 3x and that I needed a new battery. I had zero battery issues going in. I did not get a battery. I went to autozone to have it tested. It tested perfect. If I could give negative stars I would. Do not go here. Crooks. UPDATE: Battery is still working just fine. Almost 2 years later. CROOKS!!
So my mom went in to get my mothers brakes and rotors replaced. I told her specifically what she needed because i used to work on cars for a living but sold my tools and changed careers. Next thing you know they start doing a full system flush behind her back, replaced oil filter...etc. Next thing you know not even 3 days later she has a serious exhaust leak, and the catalytic converter was broken and the brackets that hold her exhaust and keep it from vibrating and rattling were missing. Now i was starting to think something was fishy. So she goes back to get it fixed and they used the cheapest glue ever and did a childs job in fixing it but it isnt having any issues yet but will soon enough. So she comes home and next thing you know her other pipe is messed up in the front. I see hammer dings or something and almost like spray paint with dirt with the bolts undone, but in just enough to keep it attached. Long story short, these mechanics are hacks and completely new to their line of work. Go to the professional locations if you want something done, do not and i mean DO NOT go to mavis ever!! If you call cooperate they just say theyll meet up with you next week, and then defend their company and mechanics and wont make good. Horrible company, horrible mechanics, horrible customer service. Law suits will be coming shortly.
I was out with my mom and sister and was in desperate need of tires, I really didnt know exactly how bad until the salesman told me that if I hadnt got them now it would have only been a matter of time before they blew.... imagine my surprise!! So it took around an hour and they put two new tires on, rotated the old ones and we were off, the price was very reasonable!
I dropped my car off on a Sunday for an oil change, and if was done in less than an hour! The guy who helped me was super friendly. Will be coming here from now on!
I’ve been to many Mavis locations in the area and have had a range of interesting experiences. Every time I come to this location I feel taken care of in a non aggressive manner! Thanks so much Craig and friends!
I had taken my truck to Mavis because a tire was loosing air. A nail was found and the put a plug in. The following morning I went to leave and the low tire pressure light was on. I looked at the tire and it was low again. I went back down to Mavis. I didnt wait very long before they took the truck in. The mechanic couldnt find any leaks. He took the tire off the rim, cleaned the bead and the rim. He also replaced the valve. Hopefully this issue has been resolved.
The woman who waited on me was pushy, rude and inaccurate in her physical observations. She pawned me off on her male co-worker when I finally told her, frankly, that I felt as if I was getting a hard sell from her. Although he was courteous, I had to wait the entire 3 hours from my arrival to closing for the simple new tire application and rotation. There was no time for an alignment even though the steering pulled to the left when they were finished. A gifted mechanic I know who wasnt available until a day later told me that the tires may have been unevenly inflated on purpose to create the pull and hence need for an alignment. If so, they may have felt it could work on me as I am a woman.
Great online deals. Quality service in a reasonable time. Mechanics were very honest and took the time to show everything that was wrong. They worked to give us the best deal and only recommended what needed to done. I didnt feel like I was being taken advantage of. Ill definitely go back.
I woke up to find I had a flat tire and called and they immediately got me in. Mike was very friendly and helpful and they got my tire fixed within half an hour. This place is amazing and I am so grateful !! I definitely recommend this Mavis!
Did a great job and very fair pricing
I was told it would be 1 hour to take the tire from my trunk and put it on my driver front. I knew the job would take all of 10 minutes, but there were people who got there first so an hour didnt seem bad. 2 hours later my car was still sitting outside. So I went up to inquire and was told cars were there first yada yada. Long story short it took 3 hours for LITERALLY a 10 minute job. BUT the manager didnt charge me for the job due to the inconvenience, which I thought was very commendable.
Friendly service and speedy time! They truly care about helping you out in any situation you are in!
Needed a simple tire patch on a Sunday and brought it in at 2:30PM. Was done with no problems before 4PM. Great work, great office staff.
Although I have used this place before and had an ok experience, today was different. We could not get in or start our car after the work was complete. When we tried to speak with the customer service rep the only response we got back was that it was fine when they pulled it out. It seemed as if they did not care that this was how we were getting our car back. I spent approximately 30 min right in front of the store trying to diagnose the problem myself before I went back in and complained. We looked at the key fob to the car and one of the mechanics had said it was dead. I said that was unlikely because I tried to start the car with a way that I found to do so in that situation and that did not work. Finally a mechanic came out and looked at it. After a little bit he realized they had left the car in neutral and that was why they key fob was not working. Im a little embarrassed I did not notice this myself but why would I check it? The car was parked and I figured it would be left in park. So not only did no one seem to care that we couldn’t get the key fob to work but the car was left in neutral with no ebrake on in the parking lot. This is not the way to treat a customer or a customers property and certainly does not show me that this place takes pride in their work or the satisfaction of their customers. Oh and also the key fob is fine. It is not and was not dead. I even made a trip home to get the back key but it didnt make a difference.
Unethical business practice. Will tell you need things you don’t need to simply profit. Went in for 2 new tires and was told essentially couldn’t leave unless I get this and that. I was told the extra stuff would take 10 minutes. I was there for 3 hours to get 2 new tires and I was one of the first people there at opening.Not to mention I needed an oil change that was over due by a few hundred miles but they wouldn’t bring that up cause it won’t line their pockets. It took them 45 minutes to find the correct battery for my car.Checkout I was told to pay the wrong invoice and they voided it with no receipt or confirmation to me and then I was charged for the correct amount.Just let your dog fix your car, you’ll have a better experience.
Arrived at 7:50. Walk-in customer 2nd person in door. Service person knowledgeable about cars and tires. Not so good with computer. Finally got order done. After waiting 2houts and 15 minutes asked where I was in line for work. Was told I was second in line. Mentioned I was 2 nd customer in building that morning and had waited patiently for over 2 hours. Told by manager my car would be in soon but online appt got priority. Left with my car because I was pretty sure I would not be done for another 11/2 hours and I had an appointment else where. Turns out 3 hours was not enough time to get a new tire
Received great service! If you happen to go, ask for Michael! Service was not only up to par but prompt despite being a last minute walk- in!
I am very surprised by some of the negative comments I have just read about Mavis. I have been going to the same Mavis for decades now (on Route 9 South Road - next to Price Chopper) and have really NEVER had a bad experience. As a repeat customer, the guys have always given me GREAT pricing. And the guys at this location appear to have a lot of experience, and as I said in my opening, I have never had a bad experience. I had built relationships with front desk guys like Fred, and Dave when they were there, and have now built a relationship with Mike, and he has been super with me and my sister. Ive seen many of the maintenance guys like Vince, Gilbert, Jose, and so on, that have been there for years, and are very experienced. And the lead - Angelo knows his stuff. Again, I can only comment about the Route 9 South Road location next to Price Chopper. In closing I would recommend this Mavis location to anyone.regards,J. Louis Scivolette
The staff was knowledgeable, friendly and courteous. I went in for 4 tires and they pointed to the Mavis Traction control tires made by Hankook that had 95k wearability rating. Excellent price and fast service cant be beat.
Great customer service and good prices
Made an appointment yesterday to be there today at 10:00 I was there at 5:00 after and their approximately 10 cars already parked proceeded to the front desk and sign in and then waited it was almost exactly 2 hours after I signed in when they finally took the car and all it was was a flat tire but they were pretty busy so I use the time to read some scriptures.
Made an appointment to have an inspection. They’re too busy to get the service done. So much for making an appointment. Not worth it
I agree with the previous comments.....unethical business practices and terrible customer service. Ive taken all three of my vehicles there for years, unfortunately the last time I took my vehicle they did not re-install the oil housing correctly. After I noticed it was leaking oil all over my garage I took it to the dealership. They said the entire oil housing needed to be replaced due to the filter housing threads being striped (ie. not being reinstalled properly) after the last oil change. I called Mavis and they said the prefer to repair it themselves but understood it was already at the dealership and agreed to reimburse me for the out of pocket costs. Per Mavis direction I took the damaged parts to them in order to get my reimbursement and was told that Id only be reimburse for a fraction of the repair costs. The manager questioned my integrity saying he didnt see the damaged parts on my vehicle. Bottom line, they would rather lose a loyal customer than paying for the full cost of the damage they directly caused.
Dont waste your time trying to get a quick oil change. Stopped in on a Wednesday afternoon and three hours later still no oil change. Gave them a pass because hey maybe it was a busy day. Went back the next morning and dropped the truck off yet again in hopes that I would get my oil changed. Four hours later still no oil change. Two days wasted..... Never going back again.
Went in for tires; knew I had a problem with the front end; told them about it, and they found and fixed it. Total came out to way more than I wanted that day, and no Im not sure that I wasnt sold on stuff I didnt need. I do know that it was ridiculously cold outside, and I wasnt about to get under the car and check out all those parts. I also know that if those parts were bad, it would totally cause my problem, and I would have a hard time replacing them for much less than they did it. Very happy with the service; will definitely be going back when I dont feel like doing it myself. These are my new go to guys!
Great Service! Went in for a standard oil change. Attentive staff and great guest area to wait while car is getting serviced! Definite recommend.
Very disappointing experience. I stopped in on a Tuesday morning to simply have my winter wheels/tires swapped with the summer set, and to have the TPMS sensors in the summer set paired to the car.While the lady at the counter was polite, the attempts at “upselling” started immediately. ”Are we doing an alignment”, “how are your wiper blades”, etc. I just need the tires swapped, thank you, and please don’t forget to pair the TPMS sensors..I waited a very long time (almost 3 hours) to get this work done. That’s too long. They didn’t look too busy, and should have warned me that it was going to take a while. They should have more respect for people’s time.Once the work was done, I asked again if they paired the TPMS sensors, and they assured me it was done. However, after I left and drove a few miles, the TPS light came on.. UGH.I went back and was met outside by the manager who told me that he couldn’t pair these sensors, but would be happy to sell me new ones ‘when I get new tires from them’.... (more upselling!)Its amazing that a national chain tire shop can’t successfully pair a TPS sensor on a common late model Subaru! I had to stop at a Subaru dealer, and pay them to pair the sensors.
If you like headaches, disloyal customer service and giving your money away...Mavis is a great place. They have no knowledge about rotors and brakes. They started adding more on my tab without me knowing. I am a woman and they took advantage of me. I have never had a bad experience with a car company than Mavis. Please learn from my experience and choose someone who knows what they are talking about and knows what they are doing. At the end of the day, I am the one with the last laugh.
Horrible customer service. I called 2 weeks ago and was quoted a price. I was told I needed to schedule an appointment in order to ensure that the tires I requested would be available. Upon arriving for my appointment I was informed that tickets expire and was I sure I called the right location. Dan was extremely non apologetic, and said the call center was not the same as calling the store. He let me know that the tires were not in stock because I had called two weeks ago and its first come first serve. Then what is the reasoning behind making an appointment. I will never go back there.
Car was inspected and given back in a professional and timely manner
This Mavis Discount Tire store is very reasonable and they will give you great recommendations for the products that you’re looking for or need . The staff is professional and courteous. I will recommend this location to my friends and family.
Service was mediocre at best. Needed 4 new tires put on. Asked for a time estimate, and was told between 1-1.5 hours. It took them 3 hours. Im not sure where the initial estimate came from. They also heavily scraped the entire edge of all four rims with the machine they used to pop the tire on and off the rim. Pretty pathetic.
Super nice guys great work done quickly and great price. I encourage any one to check them out if you have any car issues wont be disappointed.
They have good customer service but not sure people who service the cars know what they are doing.
If I could give them a zero star rating, I would. Both my husband and I have purchased new tires for our vehicles here and they DO NOT know what they are doing. If you have a car with TPMS (tire pressure monitoring) - run away from this place because they will mess them up and never fix the problem. This isnt the only issue weve had with them. They have told us that certain things needed to be fixed/repaired and when we brought the vehicle to the dealer - the issues was unfounded. They are money making scam artist....stay away!
I went in and didn’t know what was going on with my car and I took it to mavis and they did an amazing job and David took great care of me
Today I went to city Inspection for my 2017 CR-V, they said me I must change the caliper, I said I do not have that much money and I do not want to change the caliper. They told me they have to take off the inspection tag. I said if that the state law, you can take it off, however you need to show me the law or you need to give me on writing, that you take it off. I do not know if that is the NY state law. Hope you will advise me. They did not give me any list that what is the reason Car inspection was fail. I believe when you go for inspection, they give the list of item, why it was fail city inspection, or what work need to be done.
I was an old customer ever after their forgetting oil in oil change I still retured. Till last year when they failed my inspect citing loose wheel bearing, LIE. Truth they wanted to charge me $300 for work not needed or even part of inspection. If you buy tires do not get Tire Hazard it is useless. Brought back blown $250 tire with 5000 miles on it they tell me damage not covered to contact manufacturer about warranty. DO NOT WALK but RUN from any Mavis store.
Stopped in with a worn power steering belt without an appointment on a Saturday Afternoon. This Mavis got a new belt put in less than an hour and at a good price
Mike is great he took my call an hour before they close. And when I got in took me right in. Thanks to the great costumer service they have I can drive to see family tomorrow. Thank you Mike and Eddy.
I got out in the time they quoted me, they gave me multiple discounts on my service, and the serviceman I checked out with was very courteous. There was some hiccups in the process but everything was taken care of.
I went to Mavis for a brake issue and tires. I received excellent customer service and was not given an outrageous bill. I was pleasantly surprised and would recommend this place to anyone.
Bought 4 new tires and had other work done to the tune of over $1300. Three of the tires went nearly flat within a week. Took vehicle back, they looked at them said they resealed them and sent me home. One week later, 2 tires going flat while sitting in driveway. Took vehicle back for a 2nd time, they worked on it again. Asked why this was happening, Mgr stated rims are old and sometimes tires dont adhere to older rims. Brought car home for 3rd time, tires went flat again. Took car to Norms on Hooker Avenue. Nothing at all wrong with the rims, rims were NEVER touched by Mavis in the 3 times it was there. Norm sanded the rims and put tires back on. Havent had a problem since. Hard to find incompetence on this level with a place that is supposed to specialize in tires
I brought my car here for the inspection and the guy tried to push me into getting brakes, saying it was metal on metal. I was told by several people that Mavis pushes services during inspections. I declined and took the car to Hudson View Auto Body. Surprisingly brakes dont need to be changed for at least another 5K miles. Mavis lost a customer because of their dishonesty!! And needless to say, Hudson View won one.
Had a great experience today at Mavis tire. Jason was very accommodating and fit me in last minute. I appreciate their help and flexibility. Thank you!
Recently i got 3 tires on my car from your store and had unsatisfactory or disappointing experience.There is no synchronization between Mavis people at store and customer service on Mavis hotline. I was given a price quote by customer service on Mavis hotline for 3 Dunlop Signature II tires for my Camry. When i had discussion with customer service, they mentioned price quoted to me by them would be final price and I will have to just pay price quote given by them plus tax at store after tire service. Customer service guy mentioned price he is giving me included everything installation, Mounting, balancing with valves and any TPMS service. He told me he would push the price quote to local store near me. When i went to store, there was argument with people at store on price that they are seeing for me. It was totally a different price quote that was sent to store. I had to struggle by myself to call customer service again to reconfirm and conference store and customer service folks to bring them on same page. Store guys ( Parsippany store ) were least bothered to even talk to me properly on price. Finally after 5 to 6 calls to customer service, i was able to get price quote that was discussed and was pushed to store. I dropped my vehicle and went home thinking to pick it once tire service is done. But after 30 minutes, i get a call from Mavis guy at store telling me he need to put a new tpms service kit and that would cost $6.99 per tire. I had 3 new tires and he mentioned that would be additional $21 over what is called FINAL QUOTE given before service. I had again another argument with Mavis guy saying whatever final quote i got had everything in it ( which was the case ). I called customer service and now it is their turn to turn-down the discussion happened.Once sale is done, your customer service was least bothered to even talk to me properly. They dont keep words as per discussion happened. I was really disappointed with the experience interacting with people at store and customer service.I would think twice to go to Mavis again and would not recommend to anybody or will explain them my experience.
Craig and David were very nice and a pleasure to work with from start to finish. Definitely would recommend to go there!
I blew my tire on a Friday afternoon before holiday weekend. Spoke with Tony at the call center and he got me seen right away at this location and was out with 4 new tires in an hour.
This store was great.The 2585 South Road store took 6 hours over 2 failed attempts to balance my tires!
Been sitting at the counter for 10 minutes with people walking passed me and not even acknowledging I’m here.Tried to do stuff to my car that I outwardly refused.
I came into mavis and I told the guys at the desk I need an oil change and tire rotation, they said sure well get it done, I also informed them that I bought the oil and filter I want on the center console and they said ok. When I came in at 10am, there were only 3 cars in the shop on a lift, since then Ive seen 5 different types cars go ahead of mine and my truck is still in the parking lot!, I went up and asked how many cars are still ahead of me and one of the guys at the front desk went to Joe and looked and some papers and started laughing, he then came back and told me youre next, its 12:30 and Im still here looking at my truck sitting there in the parking lot, this is the last time I come here because they obviously dont care and its not like I came here for a difficult job, just and oil change and tire rotation...
The workers are very accommodating as well as very respectful. Most of them are like family to me because Ive been going there for years and Its to the point where I wont go anywhere else because I wouldnt feel safe. I love these guys!!!
Great people. Even better work gotta come here it by far the best experience Ive ever had
Excellent service, customer representatives were friendly and workers were good
Called a couple days before and asked, How much would it be to have 4 snow tires mounted? with the response being, $14.99 per tire. After dropping my car off at 9am and waiting for over 2 hours(not sure why it takes that long to mount 4 tires when the shop has so many bays-but thats besides the point) I got my receipt and was charged $24.99 per tire PLUS labor. Granted, the labor wage is posted inside the shop, but when someone asks you how much a service will be, you dont NOT include the labor charge. You dont advertise an oil change for $25 but then tack on a $40 labor fee for the half hour worth of work that goes into it... However, my point still stands that I was charged $10 more PER tire than I was initially quoted and because of this, I will not be going back to Mavis again.Update: I was contacted the next day by the manager of the store and he explained to me how there must have been a miscommunication over the phone about pricing and he decided to grant me a refund based on what I believed I was expecting to pay. Ive increased my review to 3 stars because of the quickness and willingness to correct this error.
Went in for a tire balance and rotation everything was good in the car so didnt try to upsell me but my rims were damaged! There was chips in the outside part of the rim on two of them and all of them had some scratches inside were the lugnuts are. Now it may not be the worse damage on a rim Ive seen before but I still expect to get them back the way they were.I was told they would take care of two of them but thats not acceptable in my eyes as they are all damaged.Just to add to it the balance was worse then it was when I brought it in.
They are always super helpful at this location.
Friendly staff, fair pricing, reliable. Tyson the manager goes above and beyond the expectations of what a manager should do. Its typically a fair waiting time and they’re upfront about that.
I just want to say that, I always have the best experience every time I come here. Each of the gentlemen are are always kind and courteous. Thank you always
The handsome gentlemen at this place have been extremely supportive, communicative, and kind. This is the type of support all stores should aspire to follow.
These guys at the Hudson Plaza Mavis always do a great job. They get you in and out and the prices seem more than fair. I can’t speak for other Mavis’s, but this one is excellent.
The mechanic was rough while fixing the car and damaged another part of it. Mavis refused to admit their mistake and I ended up paying a lot money for tow and repair in another service.
Awesome customer service from everyone in this location . Fast and efficient. Was in and out in no time. I will be a return customer!
This place did the right thing when we purchased tires. The counter person was AWESOME they worked on the price to keep it fair. Dont get that kind of service much anymore. I will be back
This place doesnt even deserve 1 star. I came here to get tires and to have them put on my car. When I got my car back it turns out they put a hole in my muffler when they put it on the lift. We talk to the guy at the front desk and he asks if we can come back tomorrow because they were closing...we said no and they took 1 look at the car and said there was nothing they could do.
Great service. Was helped right away and my tire took less then I expected.
My mother went in for 4 new tires. One of the mechanics tried to upsell a $350 brake caliper + rotor + pad job claiming that the calipers were getting locked and burning the rotors (how do you burn a solid piece of steel…?) and that the car wasnt safe to drive as the brakes could stick. I had her decline the brake job as it is on a 2013 acura and shouldnt need new calipers or rotors and just get the tires. When she gets home I notice the tires are almost 3 years old, covered in dirt, and the brakes were absolutely fine.We were lied to, scammed, and possibly sold used tires as new!!!I will be following this up with seeing that this gets dealt with from corporate.
I had used several area Mavis over the years for new tires, and occasionally a NYS DMV saftey/emissions inspection. NEVER AGAIN!After talking with some current, an some former Mavis employees, and customers a larger picture has become clear.The entire Mavis chain is nothing more than a real estate holding company. They force all other smaller tire shops out of busness with price fixing, creating an illegal monopoly in the communities where they operate. Then when they are the only tire place in the area they increase prices, lower worker pay, and become more and more forcefull in thier upselling, and begin treating thier workers almost as poorly as their customers. There are numerous instances where Managers force lower tier employees to blatantly lie about New York State Law in order to force customers to buy items they now (falsely) believe they are required by law to purchase.Watch these reviews in the future, I guarantee that the complaints will increase, while satisfaction decreases. In the end, none of it matters to Mavis Corporate Operations because by the time the community catches on, Corporate will sell the property for a substantial profit having destroyed the Small Family Run tire businesses and community trust in the process.
LADIES BEWARE! This outfit will take advantage of you! I was there for a NYS Inspection and both myself and another woman were given a line of nonsense (more polite way of putting it) that our cars needed a particular repair when, in fact, they did not! Mavis Wappingers Falls is only looking for business so do not take your car there for a NYS Inspection!5/17/2013: UPDATE: I received a call this afternoon from a representative of Mavis about my truthful Google review. He continued to repeat that he wants to help me. I would not cooperate with a thief. LADIES BEWARE!! They will take advantage of you! Read the other reviews on Google and not their own company reviews. Both myself and another woman at the same time had to bear the burden of scare tactics. DO NOT GO TO ANY MAVIS TIRE FOR ANY NYS INSPECTION!
Very nice workers and very helpful
Currently sitting in the waiting area as I have been for over an hour for a TIRE ROTATION. My car is still on the lift with the wheels off where its been for 35+ minutes! I had a 9am appointment and its 10:30 now; how is this possible? Absolutely terrible service, save your time and have work done somewhere else!
Best costumer service. Patient and hospitable folks. They explained everything to me in a way I can understand. Clean location.
Matt/Pat were very helpful with my service and they had me in and out in time for work thank Mavis.
When Mavis quote me a price, I KNOW that that will be the price out the door when I pick up my car. I hate being nickled and dimed about price. That does not happen at Mavis. I noticed that they cleaned the inside of my wheels to incure the new tires would seat properly. Nice touch.
Every 3 or 4 years I use these guys and vow to never do it again. Nobody really expects you can get your brakes done for $70, but my bill was over $300 for pads and rotors. $30 to push the calipers back, are you kidding me? How about another $30 to install the rotors, a part that falls off the car once the wheel is off. Save some money, skip the phoney coupon from mavis and go to your local indy, his rack rate will save you some money...
Friendly staff, young men arbor counter were both very nice.
Generally good to get price match but not this time....person at the counter must have been new.....made people wait while she was talking with other employees for a good 20 minutes, 2 customers before me in line left and went to another Mavis.....then she proceeded to price matching the price I got that included taxes and insisted that they include the tax in the price matching and then wanted to charge taxes again on the total....had to get the manager to clarify and then they would not include the other vendor coupons in the price match.....
Got everything done in a very timely manner
Ive been to Mavis for inspections, tire patches, and brake service. The staff are always easy to talk to, the work is always completed within the timeframe they set, and the prices have always been reasonable.
Helped me with defective tire that was under warranty with complete replacement. Thanks Mavis
Very Honest repair shop. Been using them for years, bring all of my cars to them. Not once have I felt that I was taken. They stand behind their word.
Well Mr. Mike here have been amazing with helping me out amazing guy, he made the experience very easy no issues at all, Thanks man
The staff was very helpful and clearly communicated the repairs needed for my vehicle.
Customer service is great! Managers work hard to keep things flowing. Prices are very reasonable. Bad part is your there too long.
Mavis Discount Tire has great cutomer service and honorable mechanics.The staff is very helpful and a place where you can rely on what every your vehicle needs are.
Big Mike and team are great! I go to mavis because they work with you!
Always great service and they keep you updated with your cars status. And the mechanics are actually nice!
Made an appointment for an inspection. Been here an hour and still waiting for my car to be brought in.Go somewhere else
I came to this location trying to figure out how to use the air machine and your friendly mechanic big guy with dreeds came out and help he was very friendly and helpful
Got me in and out quickly and under budget. Way to go guys great job.
Tianna was really good at the counter and took care in what I needed. And the mechanics did a quick and clean job mounting a tire on my truck.
Had a tire replacement with road hazards and they were extremely nice about the whole thing.
Took care of me in and out service
Had an early appointment. They were quick on my repairs. Job was satisfactorily done.
Matt and the crew at this Mavis is awesome.
One of the few locations that do not try too hard to upsell products and services and give straight answers and offer fair prices.
Very friendly staff, always willing to work with me. Highly recommend.
Evan was extremely knowledgeable, efficient and friendly i highly recommend that store!
The crew at this store is the real deal, old school tire joint and they can fix anything else, without busting your budget.
Amazing experience. Great prices and service, highly recommended.
Prompt, professional service, as always, and way more responsive than the dealership where we bought the car brand new.
Helpful and respectful staff, fair pricing, and exceptional service time! Will be coming back for more tire replacement in the future!
Great customer service managers are great didnt have a great first experience but since I first went they changed staff and I must say how much of a more pleasant experience
Michael was very helpful with getting a new tire on my 2013 Ford Fusion Titanium! Thank you, Michael!
I visited this location and we very satisfied with the service as well as the staff. More than likely I will revisit again when I need brakes and rotors..
Service at this location is awesome
I was in and out in 20 mins. they replaced a flat tire and changed my oil! great service!
I have been to Mavis in Poughkeepsie many times and they always give me the best prices. I want everyone to know choose Mavis when you need service.
My experience today was awsome. I was told what needed to be done. The did a great job.
They put cheap chinese suspension parts on my car and charged a fortune. Had to fix it 1 year later. I will not go back.
Evan and his team provided grade and friendly service.
Total reviews rating 4.4
199 Reviews for Mavis Discount Tire 2023:
Review №1
2022-02-27I had to come on here to let the community know how phenomenal my experience was today I went in for a routine inspection and oil change. I ended up being greeted my a guy named Trevor and he was extremely knowledgeable and polite. We shared some laughs, he gave me advice on things I need for my vehicle and was very upfront and honest. I didn’t feel pressured and felt he genuinely cared about my safety. Trevor was outstanding along with his team! Truly A++ experience and I will definitely be going back.
Review №2
2022-02-05I needed my battery replaced and no one else would do it – Mavis did it instantly. The service quality, price, and speed was unmatched. Everyone was very nice. I wish I could give more than 5 stars!
Review №3
2022-02-27My first time going to mavis and I’m very satisfied. I was greeted by Trevor who was very nice and pleasant. I told him that I’m here without an appointment and I just need an oil change. It was slow at the time I came in and Trevor got my car handled right away. I was out of the shop in 15 minutes. I am very satisfied customer and hope Trevor continues to do great in the business
Review №4
2022-04-15Stopped in to see if they could mount my tires, Evan was so friendly and helpful!! He was able to get me in very quickly and Pancho did a great job on the car. The whole experience was awesome and I will definitely be back
Review №5
2022-06-03I had to get a tire replaced on my subaru. Not only did Mavis have the tire in stock, (which is tough due to it being a subaru and all wheel drive) they had the job done in a reasonable amount of time. They advised me of brake issues, but they didnt force me into anything, which as a women, is much appreciated. Evan was helpful and Friendly, and I will now be using them for auto needs in the future due to my Excellent Experience.
Review №6
2022-04-30I went in the day before my inspection was due and was helped by Trevor, he was very friendly and a great help in getting my car in. He assured me that although there was a wait he could get it done, and was very communicative through out the process. I would definitely recommend this location to others.
Review №7
2022-02-06Changing my review from 5 stars to 2. First of all, they ask you to give them 5 stars on the spot and walk you through the steps at the front desk. I had them put new tires on my car for the winter and they did, so I gave my review. Now 3 weeks later, a rhythmic noise from my driverside tire starts. Turns out they did not properly tighten the lug nuts on my driverside tire. They were nice guys but if tires are your business, leaving the lug nuts loose really should not be happening. Its dangerous.
Review №8
2022-03-07I had a flat repair done on at the mavis on south road about 4 days ago. It was a day where it was super busy but I could not wait another day. Trevor was so prompt and respectful and did everything he could to get me in and out!! Really love the mavis crew they have there . Always on top !
Review №9
2022-04-30Called at 9:30am to make a 10 AM appointment just to have a tire patched...sat there for over an hour waiting and they had not even touched my car..when I called I let them know I needed to be back at work and they said that they would get me in-and-out in a 1/2 an hour .I had to leave without my car even being looked at .. All they said was that they were sorry that they were short staff but funny thing is is when I got there is there at 9:45 because I was early there was only 2 cars in the bays. So basically they overlooked my car and had me sitting there for over an hour without even looking at it.
Review №10
2022-05-10I had a wonderful experience with mavis extremely satisfied with how fast my car was taken care of warm welcome and super friendly all around a wonderful time I highly recommend speaking with joe the man’s a fantastic manager and he helped me understand everything