McDonalds in Hamburg
Categories
Location on the map
Hamburg, Erie County, New York, US
Service options
Highlights
Popular for
Accessibility
Offerings
Dining options
Amenities
Atmosphere
Crowd
Payments
Site: https://www.mcdonalds.com/us/en-...
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
McDonalds in other cities:
Employee at counter was the least personable person Ive ever met. And the lack of common sense. The only thing giving this a 1 star is the food was edible.Update: Don’t come here late at night. You will wait at least 30-45 minutes for food. Horrible place, just close it down.
Last three times Ive been there, Ive had bad experiences. First time the egg Mcmuffin was grayed put and I asked to verify if they were put and was told no. Got to the window, they were out.2nd time system was down, cash only, couldnt accept a $50 (all i had as it was my emergency cash).3rd time. Nobody answered for a solid few minutes, to the point I drove back around to see if anyone was actually there, only to be told on the second go around that their system was upgrading and she couldnt take any orders.
Horrendous smell emiting from inside restaurant!!!!!! Walked right out!!!! Had to pick up and order a few days ago and the same.smell was.enitting thru drive thru window, asked what it was and was told it is the ice cream.machine/shake machine. Was told management was aware......DO NOT HAVE ICE CREAM OR SHAKES FROM HERE UNLESS YOU WANT TO INGEST WHATEVER IS IN THAT MACHINE
The bathroom was gross with urine on the floor and toilet seats, and trash on the floors. It then took far too long for someone to come help us at the register, even though we were the ONLY people there. The girls who were working seemed to need to finish a conversation first. Then, they were out of barbecue sauce. The chicken nuggets tasted like they had been under a heating lamp for hours. And the fries were completely tasteless. Not likely to visit this McDs any time soon.
First time coming through the drive in, our order ended up having some missing fries from our order, we were given no recept either. When we entered backthrough the drive in and noticed then hoping to get the fries back thag we payed for already, when getting to the window however, we did order a second set of fries, and handed over a fived dollar bill. We were apparently charged for both fries, instead of one, and only given 13 cents back in change.
Every once and a while, I like to indulge and get what I call a snack attack...thats a late-night weekend bag with two mcdoubles two mcchickens and a large fry. figured Id try the mobile ordering because in this day and age, shouldnt you place your order ahead? they rocked it and had my order nice and fresh. had to wait a few minutes, but who doesnt like fresh fries? thanks guys...funny thing is, the person behind me got inpatient (its 12:30 at night on a Saturday) honked at me, and left the drive thru. if they wouldve waited another 20 seconds, then they wouldve been up for their order. Thanks 5087 Camp Rd McDonalds for my Snack Attack!
You couldnt hear the person talking through the speaker at all extremely crackly and loud. She could hardly hear me. I ordered a $5 McGriddle period And when I got it it was not put together properly. Its had cheese all over the side and not on the other half I had to put the sandwich together and have didnt even have cheese wouldnt normally complain but it was $5 and some change for one single sandwich it should come out properly
Went here at 11:30 am for my lunch break. I spent 25 minutes in the drive thru (I ordered on the app when i got there so i have the exact times). I wasted my entire lunch break, plus the money wasted on the meal I didnt even get to eat. Extremely poor service!! Do not go here for fast food if you want your food in under 30 minutes! Left late to work and unhappy!
Amazing, fast friendly service. I visit and order there at least once a week in the mornings. The staff is so friendly, and polite. The restaurant is always clean. Such a great experience Everytime I go. I use a walker and they always offer to take the food to my table for me and even open the door for me when I walk in. Not many fast food restaurants have that much respect for their customers but this one does.
Mcdonalds on camp has really stepped up their game this year and most of the time the food is hot and fresh. Typical mcdonalds pricing through, expensive.Edit: Nov 2021IF YOU ARE GOING TO RAISE YOUR PRICES AT LEAST RAISE THE WAGES. Typical short staffed due to covid bullsh-t. Waited in the drive thru for over 10 minutes and didnt move, went to arbys next door and was in and out before the car i was behind even moved.
The night person working the drive thru. Was outstanding. She listened to exactly what I wanted and I got everything hot fresh and delicious. I have been boycotting fast food chains for poor quality. But this McDonalds exceeded my expectations. Very kind courteous staff. I will definitely be back.
I really dont like McDonalds at all, but I will eat it once or twice a year because I teavel and they are open all night. Im giving this restaurant 5 stars because the service was great, food was hot and no wait time, my milkshake was actually perfect (I took a few sips and bites and handed it to my husband, he said the fish could use a little more tartar sauce, but that this particular McDonalds products tasted better than some restaurants). Thank you for great service.
The new overnight menu is really limited. My fries were unfortunately well over cooked or reheated in the fryer, one of the two. Staff is usually friendly but for the most part, every time I order here my sandwiches are luke warm at best, and that just makes the whole experience suck. What happened to serving burgers or chicken patties or nuggets hot!!?? Geeze.
Aweful experience the last three times I have been there. First time they gave me someone elses order. Second time I checked the bag, but didnt realise until I got home they forgot the egg for my Egg Mcmuffin sandwich. How do you forget the thing that is in the title? Third, and final time after waiting at the speaker for 10 minutes, with cars behind me, Im rudely told they dont open until 4M. I asked I thought you were 24 hours (like they have always been and are listed online & their website), the worker got even ruder. However, as everyone is waiting a car skips the line and drives up to the front window. When I leave I see shes been ignoring everyone and talking to her friend the whole time.
Amazing. My friends and i are regulars. Mom is the best. We all call her mom because i swear she already knows our order once she hears our voice. She is funny too. Yes mom we are all driving safe. Thank you for always being there for us late at night and putting up with us. And im gonna fill out receipt all stars mom knows i love my nuggets.
Pretty nice McDonalds. Came here after going to the Shinedown concert in Buffalo. We were the last customers in the dining room and it was kinda funny watching people try to come in. But it took the employees close to 10 minutes to make me 2 hamburgers. I ordered the 2 cheeseburger meal since its cheaper than buying everything separate, but I just didnt want the cheese because I dislike cheese. The manager kept telling the people in the grill area to make 2 cheeseburgers without the cheese and this led to it taking forever for my food to be ready. The manager should have just said 2 hamburgers instead of 2 cheeseburgers without the cheese.
This place gets worse every time I go to this location, and will probably avoid after so many errors in orders. Today I asked for light mayo on my mcchicken and got what looked like extra mayo, but they slapped the light mayo sticker on it and some nasty lettuce on the sandwich. Also every worker I saw with a mask didnt have it covering there nose.. makes the mask useless. Now over to Wendys to get edible food.
Horrible service! Couldnt even get my order correct. Asked for plain cheeseburgers and they came with everything on it; no sauce for the nuggets and to top it off the nuggets had a plastic piece inside of it that my fiance bit into. To get the food took about 10 minutes itself to make and it was only a dinner box, an extra large fry and 2 large drinks.
There were two boys that came in whos Mother works there. At least they referred to her that way. They acted like animals belching and drinking from the soda fountain with their mouths. They were loud and rude. I dont know what happened to teaching young men some manners but it was obviously lost on them. They ruined my dinner which I was looking forward to after 10 hours on the road. I guess when you are the only person eating in their restaurant your comfort level is not important. Someone should teach them some manners, and while theyre at it teach the mother and the manager how to set a standard.
Wish I could give ZERO stars ! Where to begin, lets see, just 2 people ahead of us and it took an exceptionally LONG time to get the food, others waiting were also perturbed! FINALLY we get the food( and by the way we are dining IN) ALL the tables are dirty, crumbs, trash on floor, NO one attempting to clean.....our fries were ICE cold, and we took them back and told them, burger lukewarm and NO napkins at all available , employees seemed aloof and unorganized! The ABSOLUTE WORST McDonalds we have ever had the DISPLEASURE of eating at ! Avoid at all costs, eat a cracker from your purse, it would be a much better experience! McDonalds Hamburg New York :(
Honestly it started off a 1 star. They advertised as 24 hour, and we were hoping to sit and chill while on a late night drive. But when we got there only the drive thru was 24 hours. We got our food and it didnt get any better. The burgers were burnt and had too much mustard. The nuggets were several hours old, I assure you as someone who has eaten old Nuggets many times. And the small fries which were all that one of us were going to eat were so stale and greasy and lukewarm we had to go back and get them replaced. However the young lady on staff that night seemed sorry about it and made us a fresh batch that probably went to waste otherwise and sized us up to a medium without even being asked. She saved that visit to be honest.
One of the best fries in the fast food industry but thats all this place has thats good! Burgers always under cooked orders always wrong. They introduced the triple breakfast stack sandwiches and I thought I had gone to heaven but they took it away after maybe 2 weeks of having it. Seriously disappointed in the food chain as a whole! Individual locations have their own cons never any pros though seeing how it doesnt seem to matter which location you go to they always get things wrong and many undercook the quarter pound burgers. Ill continue to give them my business because I work too much I dont have the time to cook but I just wish they would do better!
Ive never had a fat food place that so consistently gets my orders wrong. I dont know if its just because I tend to go there later at night, but I average two mistakes per order. The only reason I bother continuing to go there is the fact that its open 24 hours, and tends to be en route to my destinations.
The only redeeming quality if this place are 2 employees. They work the drive through most days. That is the only time I get my order right. Every other time they screw it up royally.Ordered a double hamburger today. The receipt says double hamburger, the special tag says double hamburger. Whats in the wrapper? A double cheese burger! Might sound trivial but remember these are people who want to make 15 dollars and hour and the simple concept of reading escapes them. Do not go there unless it is between 11 and 2 and there is a woman with short curly hair working the first window. If she is not there drive away and try arbys.
I sat at the drive thru window for an extended period of time. Employee opened window asking me if I wanted a drink try for all my drinks. I said no. I dont have ANY drinks. She looked at me like oh crap. Asked what I ordered. She told the other lady who immediately grabbed my sandwich then got my fries & dumped them in the bad. No napkins or condiments. They almost threw the bag at me. WOW!! Thank you so much.
Experience and service was horrible. Went there and ordered two Happy Meals. One with a six piece Chicken McNugget and the other with a plain hamburger. The hamburger had ketchup, mustard, onions and a pickle on it. When my wife took it up and told the manager about it and that the child has allergies to the condiments, he was very rude and unprofessional. He even told her I will give you your money back if it that much of a problem. When he came over to us with the hamburger and money, I asked him never to speak to my wife the way he did. He then addressed me as Dude. I asked him not to call me dude and he told me that he didnt know my name. I asked him to call me sir and he stated not to me your not. I asked him for the manager and he told me he was the manager. I then asked for his name, which he replied I dont have to tell you my name. Of course he didnt have a name tag on. He told me to leave his store. He then kept threatening to call the police, which I told him to do it. Its unbelievable that this so called manager didnt even care that a child wouldve had to been taken to a hospital for the reaction she wouldve had. I know mistakes are made, but you make it right. Its called customer service. This manager is a horrible leader for this restaurant.
Fast food ....... need I say more ....o er proced and understaffed yet they want 15 n hour to throw food in a wrapper or box n mess up food orders or forget to give mme part of my order....... fries were. Old n cold asked for new to get dirty looks and rude shortness after that ... but its fast food did I expect any less of them .....and I see the menu increase in prices
Stopped for breakfast, food was not hot, place was dirty. Seen trash on the floor, including a frenchfry from who knows when, tables needed to be cleaned, there was a burned frenchfry in the hashbrown we got. Apparently no pride in this establishment to do a better job. Last time going here.
One of the better run stores. Ive eaten at all of the local McDonalds and this has better service and food quality.That said, its still McDonalds.One thing I like about this location is that they hire special needs adults. There are two Ive seen there pretty regularly and I like that they give them the opportunity.Thumbs up!
This was a McDonalds that ...like , what can I say ... ummm..its a McDonalds, lol, !!! On the real , it has good food and actually hot & Not cold ... thank-You, McDonalds, for hearing my prayers,about 8 × out of 10 times my burger was predictably , Cold , Not anymore at this particular restaurant, a clean mickey s with fast and friendly service! 🍟🍔
I love McDonalds food if you get it while its still fresh.plus its gotten so expensive lately.bring back the dollar mc double!a mc chicken or a single burger is all you can get for a buck nowadays which is kind of sad.a small fries should not be 2 bucks thats kind if ridiculous
I Dont Eat McDonalds Food I only ordered a Vanilla Milkshake, but my stepson ordered MickeyDs Dinner Box @ $11.99 through Drive Through the Total Bill came to $16.94 they had only one person working Casher/Drive Through person mind you it was 8:48pm and it seemed like a 25 minutes to wait in drive through so Im not certain what the normal wait time is at that hour.
Total reviews rating 3.5
199 Reviews for McDonalds 2023:
Review №1
2021-06-17Went here for my breakfast and there was hardly any line but when I was waiting to pay the order in front of me took forever! When I finally was able to pull up and pay and get my order I asked the guy what was going on. He said he was the only one working the front of the restaurant by himself. They need to get more employees to get things moving faster and my sandwich was just ok as you can see with the picture.
Review №2
2022-06-07The tall woman who works at front register and the manager Bethany during day shift is politest young ladys I’ve seen in this place in a while they always greet me and family with big smiles and makes us feel valued 4.5 stars to them but overall 1 star to the restaurant management could be run better cuz overall I have been here enough times to notice that not everything is as it seems on paper poor run business for most part and food is not worth the high changed prices
Review №3
2021-11-05Horrible experience. I recently went through. The drivethru i was rudely interrupted each time I was ordering asking anything else as im ordering. Then I got to eat my burger and see attach photo. I try to contact the store and all I get is the fax machine.
Review №4
2022-02-28Wish i could give this place a negative rating because that’s how bad it was. spent 30 min in the line and all my food was cold. when i asked for them to remake it, the one lady was rude and said i guess. wanna waste time? go here. if not go somewhere else. rude, slow, and not even good food
Review №5
2022-03-31Took my granddaughter there while her Baci was at the doctor. Staff could not have not been more helpful or caring.
Review №6
2022-05-26Good place but not enough option for Muslim people. They should have vegetable burger or fish option for people who dont like chicken.
Review №7
2021-12-10I’ve had problems with product freshness at this location before. So I make a mobile order today and there is an up charge to add lettuce and tomatoes to the burger I ordered. Needless to say when I got my order home it didn’t have the items I had to pay extra for. I’ll be going to a different location from now on even if this is more convenient.
Review №8
2022-07-04Our breakfast was good and the speed of service was great.
Review №9
2022-03-25Dont like their sweet burger bread. I bought their burger only once, and will never again.
Review №10
2022-05-10Its McDonalds classic. What can I say. I eat it when I cant possibly wait five more seconds for food like every 9 months or so.