Kerbside pickup
Yes
McDonalds in Hornell
Categories
Location on the map
Hornell, Steuben County, New York, US
Service options
Delivery
Yes
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Highlights
Fast service
Yes
Great coffee
Yes
Popular for
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Offerings
Alcohol
Yes
Coffee
Yes
Kids' menu
Yes
Late-night food
Yes
Quick bite
Yes
Salad bar
Yes
Dining options
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Dessert
Yes
Amenities
Gender-neutral toilets
Yes
Good for kids
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Groups
Yes
Payments
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 607-324-3367
Site: https://www.mcdonalds.com/us/en-...
Site: https://www.mcdonalds.com/us/en-...
Opening hours
- Monday:6AM–11PM
- Tuesday:6AM–11PM
- Wednesday:6AM–11PM
- Thursday:6AM–11PM
- Friday:6AM–11PM
- Saturday:6AM–11PM
- Sunday:6AM–11PM
McDonalds in other cities:
Comments (199)
Visited at noon on a Thursday, service was quick and competent and food quality was great. Bathroom and restaurant was clean and tidy, staff seemed friendly. Convenient location with a double drive thru, only one minor knock was a small parking lot. I would definitely go back.
5/29/22 - Thought Id update this section...my recent experiences have been pretty good 👍...havent been messing up surprisingly!! Theyve been pretty good at getting orders right!! I see they just came out with a pretzel cyclone or whatever its called there...looks and sounds pretty delicious!!! May try it before it disappears...just came out with it about 4-5 days ago...so, good job guys! Keep it up! 😊👍
Worst experience at a McDs Ive ever had. I went thru the drive thru for breakfast. There was a traffic jam in both lanes. No one could get in or out. The girls mic must have been stuck on, because I heard everything she said inside.Finally we got moving. The girl at the counter dropped my change on the ground. Without so much of an apology, she slammed the window in my face. At the pickup window I got everything but one of my coffees. I had to pull up and I waited another 4 minutes for that!!Got home to finally open my bacon sandwich and got this...see picTotal time for a fast food meal.....30 mins. Looks like Burger King for me from now on.
From what I see it has a nice work environment an they nice employees
Waited for over 15 mins for my order in wait line 1 at the drive thru and they still forgot my quarter pounder so i had to go in anyways what a waste of 30 mins after making in a online order to make it easier for them....
I never write these. I know everyone has a bad day but I never been so uncomfortable before. Absolutely miserable girl employee who just kept saying she couldnt wait to she leaves at 3 and legit giving attitude to every customer she has! Me just watching her attitude to the older folks especially really has me bothered! Fast food will always be in business regardless of me but I will not return here just cuz of her! And it wasnt even towards me. A half hour of watching it was sickening!
The person in drive thru seemed a little befuddled, but it is understandable, it was a large order and 11 oclock at night. Overall the order was correct, the food was hot and fresh. The window person had a great sense of humor, over all it was a good experience, the only draw back was the wait time. Aside from that they earned there 4 out of 5 stars.
Took like 12 mins to get my Café and Cheese Burger.
Person at drive thru signed when we were ordering food and didnt listen to what we were saying. Workers had a very unpleasant and unhappy attitude.
The worst experience as always. Ordered food get all the way home and they have one item in the bag. I drive all the way back and the guy at the window says “another one”? We speak with a manager and says there’s nothing we can do, but put you in the books for a free meal. Thanks for letting us drive home 10 miles and 10 miles back for nothing. Worst customer experience as always. 👇
Its McDonalds, you get what you pay for food-wise. Orders are typically fast, one of the better McDonalds
Went to a job interview. They didn’t even have the courtesy to call back. Somehow didn’t get hired even though I attended a culinary arts program.
I waited 15 minutes for two cold cheeseburgers, neither had been done right. Do not recommend.
Today I found a hair in my Big Mac was not very happy
Asked for fresh food, they said they would make it fresh and got home, food was not. Bread was stale, chicken was dry and rubbery. This place and its workers are terrible. Dont recommend.
They avoid the phones at night you go there theyll be cpnversating outside with there friends
No fountain drinks, didnt even offer milkshakes
This was the worst McDonalds I have ever been to. Service was slow, I waited 10 minutes to order and another 20 to get my food. Then the order was wrong and I had to have it redone. If there was less than one star I would give that.
Took 15 minutes in the drive thru for a single drink. Almost anytime Ive used the drive thru here its 15 minutes.Update: 12/3/21: they still suck. Waited 30 minutes in drive thru for them to forget a sandwich I ordered. Wont give a refund unless you go into the restaurant. This place is clown shoes.
So today 4/25/2021 around 2oclock I went to McDonalds to get a Sweet Tea and 40 piece nugget bundle. We got our order plus someone elses ( didnt know until we were already on highway back home ) which is two hours away. While on the way home I noticed something didnt taste right in my tea...Then I started getting weird chunks of something in my mouth when I took the cap off there was a receipt from 4/25/2021 @ 10:41 am for 2 bacon egg and cheese sandwiches and two diet cokes... Im pretty disgusted knowing I was drinking a tea that had a receipt from 10 am in it not even being mine.... You guys are lucky Im two and a half hours away or I would have turned around and thrown it in your drive thru window. 😡 You want 15 an hour... So unacceptable 🙄 thanks for the dirty cup.. Ill be contacting corporate have pictures as well 😡😡
They got are food order wrong 4 time when me and my boyfriend went there and a hole bunch of other peoples orders were not right I’m never going back there again
Did pretty good service.
Im glad I wasnt starving, I waited 23 mins for my order while ordering inside to go. You can tell the priority is the drive thru which the 2nd order screen is worthless its not like you can worm through the line... First come first serve. I will never go to the Hornell McDonalds ever again Ill drive the 17miles to Bath where they seem to have gotten their stuff together. And this is not a one time deal here in Hornell, it is literally everytime I go. I can see them losing lots of business when people start getting repermanded at their jobs for coming back late from lunch at this McDonalds.. its not worth it! And then I get home and find out they shorted me 3 hash browns, hot sauce and gave me the wrong sandwich...ughh
This particular Mc Donald’s has terrible service. They are always messing up orders. This evening we ordered a quarter pounder deluxe ... received a chicken sandwich inside the box that said quarter pounder. The chicken sandwich was dry& fried so much that it was hard. The patty was so thin, could hardly taste the chicken. I called, the Manager said we could go and exchange it but we were already home. Doesn’t help when you are hungry. They didn’t even pack napkins or any ketchup. Can’t understand why the corporate office doesn’t take any action. Lots of people have complained about messed up orders.
They should all be fired waiting 39 minutes for some dumb person to wait in you is ridiculous, carry on your personal life outside your job, you people arent worth$5.00 an hour, worthless and dirty nasty and no customer service at all!!!
Good service great legs
The line supervisor who was handling all of the food coming out of the kitchen was not wearing gloves and her facemask didnt cover her nose. Everyone else, even the employees outside had facemask and gloves on. I asked the waitress who was waiting on me to ask her supervisor why she wasnt wearing gloves. The supervisor became immediately upset and refused to answer me. In my mind good leadership leads by example not, do as I say not as I do. Everyone has a bad day. I hope that was the case this time. However, I wont go back. Not going to change an ingrained attitude of entitlement by posting my experience.
Well, I ended up with a large fry instead of a small (charged for small)... my double cheeseburger was hastily thrown together, with the cheese nearly half out of the buns and partially cold... and my nuggets came with no sauce, even after ordering extra.
Fast service, food is good. Orders are wrong sometimes.
I didnt eat here but I used the rest room. There was an employee in the stall I needed but he promptly finished his business so that I could use it. Very clean and fresh, fully stocked with paper and such, air dryers instead of paper which isnt my preference but being green isnt easy. The employees were having some kind of meeting outside when I finished but they didnt make it awkward so thats nice.
The nuggets are only good right as lunch time starts. Except for that, theyre cold and chewy. And they only give 1 sauce for a 10 piece. Like thanks let me go ahead and put a drop of sauce on each nugget.
Very slow service, could not getvorder correct, guy had long hair, heavy ski cap on his head, facial hair, will never, ever go there again.. Should be closed by health dept..
Typical McDonalds atmosphere.lots of family with children. Always a pleasent experience. Just have to remember that the workers are only human and mistakes happen. If your looking for a perfect meal with everything you ordered to be absolutely correct then maybe you should stay home and cook dinner. We always enjoy McDonalds because the people are friendly and the other customers are always fun to talk to and maybe we might just meet so good friends.
The wait was at least ten minutes after ordering and paying for our food and it was lacking items after being rushed through our order. When my husband was exiting the store after getting our sons drinks (chocolate milks forgotten from their Happy meals) he was nearly clipped by an employees vehicle going at least 30 mph!!!
Worst McDonalds I have ever been to. Waited in line 20 +min and could not leave because I was blocked in the drive thru. Do not ever go there.
Cant believe what we went through. Went to Hornell McDonalds after the movies with my grandson. Placed my order and proceeded to wait an HOUR. It wasnt until myself and another lady went to the front counter (she also waited an hour) demanding our food, did we get anything. It wasnt swamped with customers in the least for a McDonalds. Could have gone to Applebees and been waited on faster. Tables were dirty. Thankfully I carry my own lysol wipes. Drink area had soda dumped all over and there were no cup lids. After the lady and I finally got our food, another man was behind us, stepping up to demand his food, only saying he waited 1/2 an hour. We assumed with current service, he had another 1/2 to wait. We had a totally terrible time. Sad McDonalds is my grandsons favorite place. Guess well have to rethink the whole fast food idea.
Nothing is ever right when we place an order and the speakers are always pushy to ask is that it , is that it? When they should let you continue and then offer something else to complete your order. Very terrible service.
Terrible customer service and horrible time management I waited in line for 15 minutes to get told that they can’t just pull up my order and that I need the exact phone that I used to order with me and not just the code
Staff ignored me. Husband was given burnt coffee so bad he couldnt drink it. Went I tried to get a fresh cup all the employees just ignored me and walked right by me. They looked right at me n did nothing. Another lady was treated the same way. Tables n floor was dirty. Light above or table was filthy. Staff was very disorganized. Nobody was keeping things organized. Ff bins were empty a I never heard the buzzers going off for ff like I always do in a McDonalds. Very poor all around.
I came here 1st time for soccer game since 2019
For a McDonalds this location doesnt seem to have a staff with a great sense of urgency. Service was slow,food was not hot,and my son who is 11said next time lets go to Buger king. We as parents tend to eat where our kids want to and I hope you get it together.In closing the unemployment line is long find people who want to work and get rid of the ones that think Mc Donalds owes them something for nothing.
Fries were half full. 13.49 for two fish sandwiches and two half full medium fries is just ridiculous. After that we were not full. Threw in a frozen pizza at home. I wont be going back there anytime soon. $15 an hour for unskilled labor is killing your business. Im not paying those prices. DISGUSTING cold grease limp fries. I threw it out the window. Long lines for overpriced cold grease served up every day!
So far sitting in the parking lot due to not even not bien busy ...because they simply cant do their job and want more money Mc Donalds corporate will here about this ... aggravated!!!!
Do not like the newer McDonalds!! Very slow in receiving orders in drive thru or inside. Takes forever to receive a special order. Need to improve this. Also dislike ordering my own food inside(confusing)...prefer to use employee at registers.
McDonalds sucks. Went there to get breakfast was there at 10:34 and they had told me that they stop serving breakfast at 10:30 even though they stop serving at 11. There prices are also ridiculous
Waited 45 minutes to get my order food was cold and the poor girl made 3 trips back n forth just to get all our order correct
My bisciut was so over done..hard as a rock and extremly dry. Hated it
Missing food poor service lack of full drinks
This place (drive thru) had a steady line of customers but they were able to keep up with everything. Customer service was excellent
The renovation was the worst thing to have happened to this restaurant. Orders are never right and service is impossibly slow. I had a large order for six people to put in yesterday, so I tried their new app with curbside pickup rather than risking the drive through. After a 45 minute wait to get our food, every single meal was wrong. We had several extra sandwiches, and no french fries. Applebees would have been faster, and they would have gotten our order right.
Went through the drive thru and ordered one night after a long day at work. When I got home they had totally messed up my one sons food. I had ordered a big kids meal with a Sprite and I got teeny-tiny fries which should have been a regular order and a Coke so I had to drive all the way back for them to fix the order.
Most times I visit, theyre very fast in the drive thru and food has been fresh. Inside Ive had the same experience. Theres only been one time it took longer than usual.
Im ok with pulling up and waiting for my order. After 9 minutes & watching multiple happy meals passed out thru the window, I had to go inside for my meal. Nice girl threw in cookies, that was ok
Long long long wait which I dont usually mind, I work in fast food so I get it. But no one was in any kind of rush to get the work done and the dinning room was a mess and while things were a mess and orders were taking forever there were people standing around doing nothing. Everything I could have over looked had everyone been engaged in serving the customer but it obviously wasnt their main focus.
Same as all McDonalds. It looks clean and the service is nice. The great thing is that is never super busy its just like the right amount of people every single time Im so its nice it makes the service to be quicker the quality well is McDonald is a chain restaurant standard so its always the same idea pretty much but yeah Ill definitely go again unhealthy snack
Easy access thru drive thru.
Ordered all day breakfast and everybody else was done and i didnt have it yet. when i asked about it they said they forgot about it. asked for my money back and felt i should have a full refund since they forgot but they made sure that i paid for my coffee. they need to have a zero stars for a rating.
We came in during the wee morning hours, me and my two boys. Tanisha served us, and she was so kind, even my boys commented on how sweet she was. Very helpful lady, and her manager was super nice, too. Cant beat a McDonalds breakfast—and when you come, be sure to get served up by Tanisha. (Also, I apologize if her name is spelled wrong.)
The food is alright. Atmosphere is modern and loud. Customer service is average for a fast food place. Be careful in the drive-thru, ever since it was switched to two lanes it has become dangerous. People are selfish when it comes to letting other people merge.
My wife went there the other morning. Went through the drive through and ordered two breakfast sandwiches. They were buy one get one free with the McDonalds app. They only gave her one sandwich. Cashier had not even rung up the buy one get one. When she went in and spoke to the manager to get it corrected he said there was nothing he could do because it was on the app. He was adamant that he could do nothing to make it right. In my opinion he could have cancelled the order and redone it or just given her the second sandwich. Shouldnt be a manager if he cant deal politely with customers.
I RARELY get what I order at the drive-through and over the counter is only moderately better. The drive through communications display has been broken a VERY LONG TIME so you cant tell if your order is correct, its a crap shoot. The intercom to the drive through is overly loud and may be a contributor to the aforementioned very poor service.The managers think that by offering free fries (or other) makes it right WRONG!!! People go there expecting to pay for their food but they also expect to receive what they order which doesnt seem to happen.For many years I travelled extensively both domestic and abroad and this manifestation of McDonalds is the worst Ive encountered.The area behind the counter is littered with fries all over the floor and many of the employees can be openly seen playing grabass or chatting while the lines grow.Where the hell is the owner??Do they have ANY pride?When is this location going to get its act together?Isnt there a district air area manager that advises how badly the store looks and performs?
Slow service EVERY. SINGLE. TIME. Regardless of the time of day. And there are two lanes in the drive thru, but they only ever seem to be able to answer one of them. The drive thru is not efficiently run, as shown by the constant line and half-hour wait-times. Corporate really should come down hard on the management at this store.
Come here about once a week with my friend Jeff. Usually pretty fast and usually there are clean tables. Worse part is in the summer the windows act as a lens for the sun and it can get really hot by the windows, I dont know why they dont have blinds. The food is McDonalds.
Its a very good and clean fast food restaurant... All my coworkers are good to work with and the boss she really good to work with and for her boss i never seen it know where for him to come in and help out around the store he is a awesome guy... I just love my job i meet a lot of good people i help a lot of elderly people out when they come in being there just make me feel good nothing but love...
Poor service. Ordered our food and it took over 20 mins to get it to the table. Maybe they should get rid of the Kosiaks and waiting on tables and go back to the way it was. They have more orders going threw that they cant even handle. And at the time we werent the only ones having issues. I rarely come anyways but I wont be coming back anytime thats for sure.
Clean place. Worst food ever! Food wasnt very warm. Fries cold. And they dont know how to build a burger. Seriously. If you dont know what goes on a burger at a burger place dont work there. I received a tore up cold piece of meat (it was in TWO pieces) cheese under it, two drops of mustard, a few small pieces of onion and a little bit of ketchup, and that was SUPPOSE to be a Quarter Pounder! Screwed up the Big Mac too! Extremely disappointing family dinner. Went back to counter after eating my cold fries and discovering a nasty burger asked for a different one. They did replace my burger. Whoever built that one knew what they were doing, and it was fresh, warm, in one piece and built right! Was delicious! If the place wasnt clean and no good replacement burger they wouldnt have a three star rating!
The food has no flavor.
Always have issues at this location!half the time the employees are rude and can’t seem to do there simple job right.got my order today first frys were cold,second I order twenty chicken nuggets and got three sauces like that’s going to be enough for twenty nuggets!third no napkins you guys have one job to do and you can’t seem to get it right that’s why I laugh when your employees think they deserve fifteen dollars an hour.next time I’ll just go to Burger King !
The tableside service was great!
Ever since they changed the way they serve their food and added that double decker drive through it has gone down the toilet. Wait times have gone from fast to just barrable, and their drive through is now stressful and unpleasant. It was so much better before...
Takes 10 minutes to get a simple sandwich and fries. And usually the order is wrong going through drive through. But sad that you have to order a fresh bagel in order to not get one rock hard that you cant eat
The customer service sucks no on greets Customer wen they come in.Faster and better service would be nice..On 6/7/19 at 11:00 pld couple sitting outside waiting 10 min for food.I talked to them and went to go get their food. Customer service is getting worse.
The wait in the drive through was about 45 minutes. I wouldnt have waited but the 13 year old that was with me had his heart set on a breakfast burrito. There are 2 lanes but I only saw one person working the register.
The recent update has made this place ridiculous!!!! Orders are NEVER right inside or through drive-thru. The restaurant is FILTHY every time we walk in. And orders inside take FOREVER! Inside is a lot slower than previously as well. Such a disappointment, even for fast food!
Its been 23 minutes. We finally got to the window. I got handed a melted frappe and we still wait for our sandwiches. Which btw we got to pay $17 for 3 sanwiches and a melted frappe. Still have people waiting for their food that were way ahead of us in line. Correction...27 minutes
When I used to work there would always keep a dirty and I was a one-man machine cleaning all the time and after my before my lunch break so some of the staff were mean and some of them were nice and
Can never get our simple orders right. Not once have we left without having to return some thing. Here are some examples. Got 2 sausage mcmuffins... Was missing cheese on both. Ordered a sandwich without a sauce, paper on the box said no sauce. Opened at home and it was COVERED in it. Which happens all the time. We seriously have to always open all the food to make sure it was made right every time. We will just go to BK from now on. Gave them too many chances.
Friendly employees. Had ice cream. Clean lobby, restrooms and outside. First McDonalds on our trip that had dine in open. Easy to get in and out location.
Terrible, messed up the order three times, served me two raw burgers, the second one looked as if they scrapped it off the grill..gross, twenty people working and the place was a pig sty, garbage overflowing no toliet paper in the bathroom , and do go there during delivery if you need to have handicap parking, they blocked all the parking spaces with the semi, piss poor planning, not sure if they know that this illegal.. anyways dont waste your time, days gone where the food was cooked properly and the people cared, the last time I was there they where out of everything, no shakes fountain drinks where minimal and a lot of sandwiches where also out of stock....thought would try again..my bad never will see my money again
Paid nearly 26$ for 2 value meals, asked for a ranch dressing and was told it would be an extra 25 cents. So out came my credit card once again! What a joke, you can go to nearly restaurant in the area and get a real meal for the price and not get charged for condiments!
Just got a drink and they messed that up
Impressed with the reopening of the newly remodeled restaurant. On and off site reps present and helping customers through new processes and kiosk navigation. As much as Id love to see young kids have the opportunity to work, I empathize with their need to save budget wise with ridiculous, unrealistic wage increases. Kudos for being smarter than those who just dont get the big picture.
I had received top notch service. The smiling faces of the cashier made my birthday. Thank you guys so much for sticking it out even thru a pandemic 😉
Fries are always cold. How can you be 5 minutes into the lunch menu and still have cold fries?And it is NOT fast food. It takes forever to get your order
We specifically asked for kids happy meal, cheeseburger with NO pickles, Its on receipt saying they punched NO pickles.We get food and we check cheeseburgers and they have pickles!It wouldnt be a big deal but fir my 4yr old who HATES McDonalds pickles it was the end of the world!
Every time we go the orders are wrong or there are random things such as plastic tubes or stickers in our food!!!!
May very well be the worst McDonalds ever. .never get any order correct and its only Fast Food if you have a 6 hour lunch. Larger woman wearing a blue shirt ( assuming shes a manager ) needs a new career. .very rude
Would not let us finish ordering thru drive thru. We Said we were still looking and they gave us our total. Mcchickens were over cooked. Double cheeseburger was greasy. Asked for light ice got none for my swwet tea. Very bad experience there. Dont think i have ever had that bad of food at any McDonalds
Kiosk was aweful experience. Ordered then had to Go to the counter to pay because you cant use mobile app there. Food was mediocre at best and wrong. Too much lettuce on burger and burger was dry with very little sauce. Will not be coming back to this location they are usually really good but NOT today.
Literally took almost 25 minutes to get a 10 piece chicken nugget meal. Absolutely horrible!
I recently took my kids to McDonalds before going to a football game. when we got there there were maybe 3 people in there. After we ordered a soccer team came in. and amazingly enough the ENTIRE soccer team was fed before we recieved any food. I asked the manager how she can push a whole soccer team through and I was there way before them...her reply...Im sorry we lost your order. Not offer of a refund or anything...I WILL NOT be returning to the HORNELL MCDONALDS AGAIN.
Great place for a quick meal. Food and service has always been good by my experience. Havent been by in awhile....now Im hungry...,😂😂
Always snappy service. Once in awhile the fried are old, but they are quick to fix that if you tell them. There is a manager there, George, who is just phenomenal. He truly makes that store the success it is!
If they could consistently give me SWEET tea instead of UNSWEETENED tea theyd get 5 stars. The manager is great tho. Other than that its mcdonalds. Every now and then they forget something or dont take the pickles off but thats mcdonalds for you.
Slow service, and they tend to mess up orders fairly regularly so check your order before you leave. Staff is normally friendly and restaurant is clean.
Terrible service, and usually get my order wrong. No butter on the McMuffin, way too much sauce on a bagel, got bacon when I ordered sausage, and have contacted corporate more times than not. If they give free food for every time these people mess up, how is this place still open?
Extemely slow, even with two drive-thru lanes. They forgot half of our order when we picked up at the window. On the ride home we discovered they forfor utems in the Happy Meals as well.
Great food but slow service, I used to live in cities (DC, Chicago, Seattle) and after moving back home to wayland I realized that fast food here is painfully slow, each car takes a good 5 minutes and so if you see a line of 4 cars l, then thats a 20 minute wait when I dont have that kind of time and wanted FAST food, like the taco bell that is literally 100ft away.
Constantly changing menu screens stink. Bacon chese fries ruin a normally decent McDonalds fry. They should call them sour cheese tasting bacon fries. They raised the price of the tea to $1.49, while soft drinks are still $1. Tea has to be cheaper to make than the all the sugary loaded soft drinks. Why they cant make a hot quarter pounder even though they market made from fresh ground beef amazes me. I think McDonalds executives need to order lunch from Wendys at their next meeting. The old quarter pounded had more taste as well. Other than the $1, $2, $3 menu, anything beyond that at McDonalds does not represent a value.
Waited a good 15 minutes in the drive threw, pulled threw was asked to wait then got burnt food. The service sucks, after the restaurant was remodeled maybe they should have got new employees too🤷♀️🤷♀️.
A fly landed in my sons chocolate milk and they gave him another for free. Nobody does things like that anymore. Im impressed! Food was good too and Im not a big McDonalds fan normally.
Very rude, terrible customer service. They seem to make it a point their job is to get people there and gone as quickly as possible
Not only is this the worst McDonalds I have ever been to but it is also one of the worst restaurants I have ever eaten at. I worked there for a little over a year. As an employee I can honestly say your food is old and put together very sloppy. No one cares if the customer is satisfied even the managers. Also the owner is a cheap douche bag that needs to get off his fat ass and find something better to do with his life. Everyone that works there eats even the managers. Rant over. Dont eat there.
Average McDonalds. Staff can be a bit surley, especially if you ask them to give you condiments with your drive through order.
Newly remodeled. This McDonalds lets you order at a computer, pay at the cashier, then sit at a table and let someone bring the food to you. Everything tasted like normal McDonalds food. We tried to view the solar eclipse from the parking lot but didnt see anything but made our eyes hurt.
Took a long time for our meal to get to our table. And it was cold in there by the window. And I watched a guy almost fall when he slipped on your floor as he got up to take his son to the bathroom. All the tables were dirty. Kind people working there.
Nice building. The works are Slow! My God dont be in a hurry. Theres nothing fast about this fast food joint and on top of the long wait they still screw up the order.
Everytime we go there the dinning room is always trashed all the tables are dirty we shouldnt have to wash off ower own table then u see two elderly people sitting there waiting for there food for 45 minutes while some of the cashers are texting on there phones its rediculous
Hornell McDonalds just cant seem to get it together. Its been that way for years. I Drive through a lot of McDonalds around the country with no issues. Also prices are higher than other stores. South West salad almost 2 dollars more. Wow
They need new headsets. Nothing like getting home after repeating your order 3 times and still getting the wrong order. At least after complaint they replaced it, but its 3 miles from my house. Fail.
Excellent service, staff was friendly and fast, food was hot, nuggets were crispy. will visit again 👍
Ate in. They brought the food and drinks (ordered sweet tea) to us. Brought it in bags, not on a tray. Busy night - 2 schools buses of kids stopped by
One of the worst mcdonalds around. They can never get an order right, staff and managers dont care when they mess up, always dirty. Long wait times for your food inside and through drive through.
Horrible, I purchased 3 double cheese burgers, cold and tasted old.
Lately this place has been pretty good, but in the past Ive gotten raw food, waited almost a half hour for an order of two dollar sandwiches and two soft drinks amongst other things.
It took almost 20 mins to get my food and my fries was cold and had to wait another 5 / 10 mins just to get a sweet tea will never go back
Food was good it is just they threw to much salt on a hamburg and it wasnt put together right!
Good food not very good about getting orders right though.
The customer service is awful, the drive-thru always takes 20+mins. And you still dont get the right order after all that
Waited in the dual drive thru for 10 minutes, gave up & went inside...waited 20 minutes to get order. This was @2pm. I wonder what lunch time was like?
Prices are getting wayyyy to expensive especially for a fast food place!
They didnt know about the mobile app that well. Could use a cleaning. Restroom was new but dirty. Windows and door were dirty. Staff was friendly and was helpful.
Worst service in hornell by far ..... I mean come on how hard is to get things right and ur making more you all are entitled snowflakes worthless and useless
The service was very bad. The staff ignored my order and discussed their private business instead..!!! I had only ordered coffee and nothing else.
We were in line at the drive thru for almost 20 minutes. That might be acceptable if we werent only 3 cars back.
Really really slow we waited 10 min or more. Asked to pull to the side.
Slow the employees dont work they play food is good when you finally get it, polygon through drive-thru eat in takes as long as a fine dining place
I purchased a steak egg bagel twice a week every week and maybe once a week it tasted fresh. Today I could have broke rock with it
Poor service they forget my two cheeseburgers or something Everytime I go through drive- thru they forget stuff all the time. So we dont go to McDonalds anymore!!! Rip-offs¡!!!!
This McDs is slow. Took 20 min to get my food with barely any customers in the drive thru or inside. They lost my order.
Waited 10 minutes and order was wrong. Worse place to eat.
The service was quick and the food was good. The team all wore masks and hand sanitizer was available.
I think its despicable on how youre going to beat the $15 an hour for your cheap labor by putting in a self-service what is wrong with people in America I thought we were supposed to all lend a hand and take care of one another and everybodys always worried about the almighty dollar I will never come to one of these again
Good food service was a little slow
Forgot part of our order, no shakes.
Didnt actually eat anything but my boiz all about that dollar menu and he isnt complainingHeres what my friends gotta say:amazing 5/5its a McDonalds what do you expect
Friendly staff and fast
Orders two cheese burger meal asked for extra pickles and extra slivered onions on both and only put it on one also fries were cold
The girl that drive through window was very helpful very polite and nice great coffee
Clean facility. Friendly staff. Good properly cooked.
Worked out well for a quick stop on my travels.
McDonalds is alright. The one in Hornell isnt great. Service takes forever and when you finally get your food its never exactly what you ordered.
Great service and you gotta love their fries!
Ok. Im here again to ask.... why has corporate NOT been to this location to check it out?? Do they NOT check their reviews? Clearly, this location is VERY poorly trained/run.
I said the Geneseo location was my least favorite, but Id forgotten about this place. Orders are wrong frequently, food is generally cold, and it took them FOREVER to even support credit cards! I really dont like this location.
Its okay for fast food.. The McDonalds in Bath is so much cleaner, friendlier and ran the correct way! I always perfer the drive to Bath if McDonalds is an option.
Sitting in drivethru,30 minutes now. took 3 orders from left lane ignored right lane and right lane cars were here before the left lane cars. What a mess. Line going of parking lot.
Got the entire order wrong and when called to inform them. Did not answer. Called 3 times no answer. Would give 0 stars if could
It seems like everytime you go there prices are ridiculous I mean my friend got the fish fillet sandwich and it was over 7.00. For the sandwich alone crazy expensive
The best part was leaving. I ordered a choc chip frappe and the choc chips were so tiny. Never again!
No senior discount here or military discount as our normal Canandaugua, ny MCDONALD give us
Fast service nice
Very slow but the staff was nice
Was a little packed during the weekend. Nothing inherently wrong, just slow when packed.
Long wait at drive through and was the only car just to receive food that was cold. Disappointing for a place where food is usually just warmed up.
Slow and system always crashes waited in the drive threw for over 5 minuets people were honking their horns and nobody told anyone anything about the system being down except the lead car who was told some communication would of been appreciated I will not go to this location again left without my order went to Wegmans and had pizza was better anyway
The service was very nice and helpful for me to order our food.
This is the slowest McDonalds I have ever been too even simple orders take 20 minutes.
Waited 20 mins then finally went to counter. Gave me part of my order (cold) . Then still had to wait longer for the rest. Horrible service.
Kiosk only slows things down. I ordered and waited close to a half hour for my food . People that came in after me ordered at the counter and got there food before I did.
If they get any slower you will have to call ahead. Its faster to mate elephants
Service was good. But fries were cold. They did replace them with hot ones
Literally the worst mcdonalds Ive ever been to. The staff was rude qnd didnt even care about what was going on.
Drive tru sometimes misses items. Eating in is always better. Friendly staff and a modernized decor is a plus.
Im a regular here. Coffee always hot (I ask for a cup of ice). Staff is friendly and remembers what I want.
So glad they added two drive through areas with one window so you can wait even longer then you used to to get your cold food.
My Husband went in today and ordered a to go meal waited forever finally got the food waited for peppermint mocha forever got home the order was sort one fish sandwich this is the worst MacDonalds in the area this isnt the first time but it will be our last
Food is usually great and the line goes fast sometimes
Very slow service. Fryer caught fire no fried chicken. Behind counter was a mess. We were there at 3pm. Not rush hour!
Horrible! Their new so called faster system had made things 20x slower and if they get one order right, its a miracle!
Nasty sticky floors and tables over cooked fries and soggy chicken sandwich. Just when you thought a McDonalds couldnt get worse....... hornell said hold my beer
Wont go back until they get over there stupid mask policy
Literally the worst. The wait time was ridiculous. The quality of the food was terrible, not to mention completely wrong - and very overcooked. Floors and tables were also gross.
Food could have been better.
Drive-thru is a little slow at first but then we flew right through it
Always missing something from my order if not several things
Very busy, food was very fresh , friendly staff .
Charged me for every single sauce. I would never go there.
Took along time to order and didnt get my order right along with other peoples orders most of the staff was not very motivated needs improving
Build your own!!
Menu said they had new spicy nuggets.. When I tried to order they had no clue what I was talking about
New ordering system confusingI ordered lite matchup and it was swimming in it, I sent it back and they replaced it. Tell me how, when you have a special order, it comes out cold???
Food was typical and service was fast.
Nice servers, pretty well kept! Fries were awesome & burger ok.
Very poor workers wiped his nose then touched our food with out washing hands
Waited 35min in the drive thru line if people working here think they deserve the stupid money they think there worth they are wrong place sucks do not stop there
Service was extremly slow. Took me ten mins to get through the drive after ordering.
Place is a joke takes 20 min to go through drive through, and the manager have no authority over there workers
If I could give a negative rating I would one of the worst McDonalds anywhere and corporate McDonalds doesnt seem to care to take action against owner and managers
Total reviews rating 3.2
199 Reviews for McDonalds 2023:
Review №1
2022-05-26Always very slow no matter what you order. By the time you get your food its cold. I dony understand when they have way more employees than they need working each shift, about 90% of them not even in proper uniform. I dont get how wearing a visor barely over a beanie cap with your hair flying all over the place is professional. Thats because its not.
Review №2
2022-05-24My favorite fries ever! And got to have the caramel frappe with EXTRA caramel and whipped topping..yum! Usually pretty quick service
Review №3
2021-11-14The food I have gotten has always come out good, though right now they are training a bunch of new people, and it seems to slow down production DRASTICALLY. I waiting 10 minutes for 2 double cheese the other night. They were fresh and hot, but the line of people seemed less then pleased with wait time. All in all though the food is pretty on par, and the place is pretty clean for how busy I have seen it get.
Review №4
2022-04-08Going through the drive through meal not ready last time there ordered mcnuggets got the sauce but no nuggets, hornell McDonalds has gone down hill, the kids working there need proper training
Review №5
2022-02-26The wait is rediculous 20 mins for one burger food is cold most the time french fries are always soggy used to be a good place but obviously management sucks
Review №6
2020-09-23Fast customer service the fries were hot and nice buttermilk crispy chicken was fresh not overly done just right
Review №7
2021-01-16I went through the drive through today and when I pulled away and looked in my bag, this was what they called a large fry! 😕😮😦🍟🍟🍟 I promise you I did not take any out before I took this photo! And there were no spills in the bag either! Also no napkins and about 1/4 cup of ice in the top of my drink. Not the greatest quality control apparently.
Review №8
2022-03-04I like thier cheese burgers and fries. Only thing is thier shaker is always down so I could not get the chocolate milk shake. This happens alot.
Review №9
2021-07-18Fast friendly Food 🥸No candid camera in the drive through please 🤭Only place in town to get a Big Mac 💀
Review №10
2022-05-24No napkins like always, poor attitude at the drive thru