Kerbside pickup
Yes
McDonalds in Staten Island
Categories
Location on the map
Staten Island, Richmond County, New York, US
Service options
No-contact delivery
Yes
Delivery
Yes
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Highlights
Fast service
Yes
Great coffee
Yes
Popular for
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Coffee
Yes
Kids' menu
Yes
Late-night food
Yes
Quick bite
Yes
Salad bar
Yes
Dining options
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Counter service
Yes
Dessert
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Groups
Yes
Payments
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 718-876-6088
Site: https://www.mcdonalds.com/us/en-...
Site: https://www.mcdonalds.com/us/en-...
Opening hours
- Monday:6AM–11PM
- Tuesday:6AM–11PM
- Wednesday:6AM–11PM
- Thursday:6AM–11PM
- Friday:6AM–11PM
- Saturday:6AM–11PM
- Sunday:6AM–11PM
McDonalds in other cities:
Comments (199)
This place is usually unorganized, long waits for simple orders and the store is not cleaned often while operating.
This place is disgusting, the staff are rude and they are always messing up orders. Giving me a cheeseburger with no meat.
Place was a mess when i was there most of the tables were dirty and i took a ling time till i can get me food
Dangerous exit needs better signage ppl think its the entry when its the drive thru exit..
Every time i go there, someone always messes up my order. This is ridiculous! I spoke to the Manager after my order was messed up again, and he rolled his eyes at me. Terrible service
They asked and charged me for two upgrades and my fries werent filled. Please give me what I pay for. Thank you
Horrific with wait times...they should close one entrance because cars cut other cars its horrible!!! Update Jan 30, 2022,,,,forgot that this is the worst McDonalds...Cold cheeseburgers and a water tasting ice tea...go back and complain and the workers start acting ghetto...this is become a trash place...i will never go back here...not to mention they messed up the replacement order with no ketchup on the burgers...smh!!!
Very low iq staff. Closed at 11 pm instead of 1 am, probably never took a math class or even know how to read.
Difficulty in parking and exiting! As usual excellent breakfast deals and very tasty
When you order for a 20 piece nuggets they end up giving you less than, so count em before leaving
Avoid ordering from this mcdonalds at night on ubereats or grubhub. they always forgot a few items
Advertise specials on the Billboard when you get to window to pay your told, the special are no longer being honored . They charge you full price.Customer service has changed must be new owners they are very unfriendly .
This McDonalds at Forest & Broadway committed a host of offenses (skip to end for most egregious one):5. All the hand sanitizer dispensers were empty.4. Very long wait for simple order: two six-piece nuggets & two small fries.3. When my number (262) is called and I work my way through crowd to get to counter, the employee is only holding my receipt, no food. He gives receipt to different employee and leaves. Why call my number if food isnt ready?2. When food did finally come, there was sweet n sour dipping sauces. I wanted a spicy dipping sauce, but was never asked.1. When I tasted the fries. Unacceptable! Had I not been intermittent fasting and hungry, I wouldve returned the fries. The one advantage of a crowded long wait time McDonalds is that all fries should be fresh & piping hot.
I dont know what got into this crew, but today they were ON FIRE .. I was a bit of a difficult customer today, and they got my order figured out very quickly in the drive thru. Whatever process they had going today was very smooth and it was all correct. Thanks!
Quick service but not so friendly customer service... Pulled up to the drive to pick up my food employee didnt even give me any announcement just passed the bag over 🤷
I would rate 0 star if I could. After repeatedly asking the lady at the drive thru to make my food fresh it still came like a 2 day old breakfast sandwich. The bread was so hard it could be added to my nephews rock collection. Totally unacceptable.
This place is so filthy they dont even have soda
They got a good looking Spanish man running drive thru sometimes. Very nice people
Check your order they forgot to give a 10 piece of Chicken nuggets could not go back to get them and they do not answer their phone. Shame you on you McDonalds!!!!
This McDonald’s location denied to complete my order and stated that supposedly “the voice that came through the system was automatic” which is complete BS. Even though they’re open, according to their online page, the rude workers completely disregarded my order as a customer and wouldn’t help us with the service needed. Horrible service!!!!
I wish I could give no stars. I went inside to order Chicken McNuggets and waited almost 15 minutes. To add to the wait, the Manager was screaming at one of her employees in front of the customers because he helped another employee put in an order on his kiosk. No supervisor should talk to an employee in front of customers the way this Manager did. I will never visit this McDonalds again.
Standard mcdonalds except for the fact that at night they cant follow a basic task like when ordering a double quarter pounder and doesnt even include the double that you paid for and it even says it on the box. ask for no ketchup? theyll slather it all over. pay for extra bacon and all? wont put it in. above all, didnt even give a receipt but it still says it on the boxes. there have been countless times, almost EVERY single time that ive ordered from here in the drive-thru, that they always mess up an order and do not give me what i paid for and its getting so exhausting. i understand this happens in fast food but when its been almost ten times in this past month as its the nearest place for me at night, whoevers working the night shifts really need to pay attention on what people order or just quit their job.
Sooo unprofessional!! They should close this place down ! They never send full orders never double check for the items! Pay attention people!
Welp. My food was given to another patron and then regiven to me.I literally watched the bag of food get opened and passed back to the worker. Dont expect for anything different, I bet noone even pays attention to the people who help pay their bills.When I pulled up next I asked her to make my food fresh while she lied in my face telling me I didnt see her give it to someone else first.The manager asked her and she finally admitted the food had been touched.By this time were done. You cant even be trusted with the truth!
Need to speed it up a little. Never two people on the two registers they have one person at window taking drive through orders and one register all used for drive through. And only one for customers inside.
They ii8 one of my second choice of McDonalds on staten island they not so bad always have my frappes tho 🙂 ❤
Sticky floors. The kiosks are broken and the food was off the mark
This is worst place of McDonald’s!!!!!!Crowd of people because of slow workers. Not correct order. No receipt!!We waited 15 minutes.
I don’t like this McDonald’s because i pay for my food online to pick up Then my brother went to pick up the pick up but the girl said that they could not receive the order and told my brother to cancel it and in the online order application he could not cancel and they deducted my money that I supposedly paid. I ordered my food but they could not receive the order that I supposedly asked for it nasty this should correct those who are working dont buy more here
I went today at 9:15 and ordered coffee and I could not get it because the machine was broken!! How can that be. My family and I were very disappointed. I am passing this on to the rest of my family and friends. I really hope you fix that machine. Thank you for reading this. Feel free to write back to me.
If you order inside, you will be there FOREVER. Drive through lines are long but faster, usually. The workers are nice though.
Horrible service never have I waited so long for just my order to be taken cashier proceed to pick up his phone and leave from the front of the store he didnt notify anyone that he was leaving and I waited almost another 15 mins before I asked another employee that was taking orders for drive thru orders in the front registers if someone was going to come work the register and they had someone come start taking orders for the customers in the store I then started waiting for my order that was taken wrong because I had asked for two orders of apple slices and cashier only rang one up when I finally received my order there no napkins in the bag this is the worst experience I have every experienced in this location Im am ashamed to say I have worked at this location but it was never this bad also need to add that multiple employees working on orders for mobile pick ups and delivery was so disorganized
Consistently lousy customer service through grubhub delivery! Always items missing from my orders. Complete waste of time ordering through grubhub. Apparently lazy workers dont double check bagged orders before passing them off to grubhub. Not grubhubs fault for this...
The value menu was not clearly listed and the prices were hard to read on the drive thru board. Ended up ordering a 10 piece nuggets not realizing they charge 5 dollars when they have a 1 dollar 4 piece nuggets, the math doesnt add up, you save money by making them waste packaging, it doesnt make sense in this more environmentally aware climate (I guess its on par with the white houses view on the environment though). On top of that my sweet tea was warm, I now remember why I barely go to McDonalds anymore.
I just got my food with a long blonde hair in it and the four straw berry cream pies we ordered where not in the bag as well. I was going to call the store and speak to the manager but BOOM!! There’s no number to call.
Every time you go to this place, theyre mainly, concerned with filling uber eats, grub hub.instead of concentrating on customers who are waiting for their orders who are already in the store. Its a nice place the owners are friendly and the place is clean, they just need to get more help or pay more attention to the customers inside the store as well as out going orders.
Not sure whats going on , but they are over cooking their food, it dry, and cool to the touch. Get it together, your prices and gone up, but quality has gone down.
I dont know why they started charging for sauce that should come with finger foods im the first place but its a real turn off for all McDonalds for me for that. Place was cool though its McDonalds
Food was hot and fresh. The drive thru line moved pretty quickly and I had no issues with giving my order. The cashier was very polite and repeated my whole long order to confirm it was right and suggested a way to make it cheaper by ordering a special . I appreciated that very much. Thanks for the great service.
Couldnt make change from $10.00 for a total bill of $3.26. Claimed they had no pennies or quarters. Rudely suggested its my fault for not carrying change. Went across to Dunkin Donuts, enjoyed my meal and the correct change.McDonalds, you always have poor service.
This McDonalds is very busy so sometimes you would have to wait a while but you can see that they do their best to make the orders on time. Other than that they treat you well.
This is the worst McDonalds I have ever been to by far. Despite giving them about 3 tries they failed every time. The French fries always look old and taste like cardboard. The chicken nuggets look old and tasted very unusual. The Apple Pies I got were seriously expired to the point that the inside turned stale. The customer service here is poor as well, there are a bunch of teenage employee just in the back eating ice cream and laughing. Serious changes need to be made here; avoid at all costs
I’ve gotten into the habit of writing reviews because I find it brings awareness to the restaurant about certain things. This review couldn’t wait and had to be written immediately so I pulled my car over.While waiting in the driveway for 7mins for someone to take my order, I witnessed two RATS fighting over a piece of meat in broad daylight! This happened on the grass right in front of my car! Now can you imagine what that does to a person and their appetite AND what this says about the establishment itself! I had to drive right through without stopping because it’s not like they took my order anyway. Can you imagine what it must be like in the dark?! There must be rodents everywhere!This is really unacceptable and isn’t something to be taken lightly. If the outside of this establishment is like this, can you imagine what it’s like inside when the lights are out?All of this counts. One little incident like this can really affect business. Cleanliness is so vital to a fast food place. When was the last time this establishment was under review?
Absolutely horrible service, supposed to be fast food but I waited 35 minutes for a single sandwich, late night staff was absolutely rude and disgusting
Bought the new Travis scott burger. Yum. Reminded me of when my dad was around. He left to go grab milk 12 years ago. What an awesome dad. Would reccomend. Not my dad though. He is still grabbing milk.
Its amazing how these guys and girls(mainly) work!!This is a repeating job. They dont get bored because they cant stop at this Franchise. There times, things works like a dream others is like the car wont start and everyone is stuck which most of the times the job of the manager to look ahead instead of being a firefighters after things got f*up. Why should all soda machines would run out of syrup? Ice, mistake one flavour for the other? At the same time?They have 2 for the public and one dedicated for the car window.The one for the window is always good but since there is no one checking these machines they go bad all the time.Well, enough of machines, what makes McDs happy is that the food is the same like a big franchise is supposed do.The workers here except one ARE the best. Well trained.
We brought our grandson for lunch and ordered him a happy meal, when I asked if they had a different toy a staff member was very rude when she responded no, that us all we have. I understand it was busy at the time and the staff seemed overwhelmed but that is no excuse for rudeness. Will not return here, and will reccomend to family and friends to avoid it as well.
This restaurant just reopened after being rebuilt from the ground up.Everything is about a thousand times better but it was before the rebuild. The dining area is open and airy with lots of windows and sunlight. The staff is very friendly and attentive and helpful. The food is delivered fresh and warm most of the time, which wasnt the case before.
Ok service ..we were served pretty quick..the only exception was when the worker used the same cloth for about 7 or 8 tables without rinsing or changing the rag..and she still left food particles at the ends she couldnt reach. For a change I dined in... when school is in session its usually crowded, noisy, and messy.. My mcnuggets were too hard as well
Should be called slow food instead of fast food. They havent compensated for multiple ways orders come in: online orders and the new kiosks. I heard them say they were out of multiple sauces BBQ and sweet and sour. And their new floors were sticky and filthy. I was expecting a lot more with all the new store upgrades but someone in hiring needs to reevaluate their needs and staff the place properly.
Always crowded! They move very slow in this location. And got my order wrong twice. (But the manager was nice and apologized and gave me free fries for being inconvenienced.)
Avoid doing Uber with this McDonalds. Staff is completely incompetent. My uber driver came with the wrong order, he went back then came back with the wrong order again. Thank god for the pandemic as the actual restaurant is disgusting. They never clean the tables.
This is the worst McDonalds on staten island. They are slow, always give cold fries and mess up orders.
Service takes too long, the new system doesnt work. They want you to put your order in on the computer to save time but it doesnt. You have 20 people standing around waiting on food. They should go back to the old way. It takes too long. I was waiting on a fish meal for 20 minutes. Thats ridiculous. Stay away
Everytime i order from uber, they mess something up.. i just ordered 2 times and didnt get my Frappes. They sent me orange juice instead.
Drive-Thru review:Always love this location. I come though at night only. Service is best most times compared to every single other McDonalds Ive been to in NYC. Seriously.
Fresh french fries just delicious
Yuck! Couldnt eat inside as all the tables were filthy. Not going back there again
This is probably the worse run McDonalds I ever been in! They literally take the word fast out of fast food. 3 registers but only 1 is opened and when they opened a 2nd one to accommodate a difficult customer on the first one the 2nd one only takes cash. Me and 8 ppl behind me stood there like freaking statues for 15 minutes until the customer in front of me was done and afterwards the cashier just leaves the register and doesnt come back. Me and the 2 guys behind me had to yell out at the manager to ask them if they were ever going man the credit card line again before they finally got a clue.
This place gives you extremely fast food at McDonalds price. Also it does offer the app and curbside. Fresh and hot. Go there. Even if the lines is looking long its not a long wait. No matter the time.
Food is fine. Sometimes have wrong orders for breakfast meals. The main complaint, only one stall in the girls bathroom. You renovated, and went from 3 stalls to 1. Hoe does that make any sense?
Its McDonalds. New paint new interior same place. Drive through was quick although signs are in wrong positions. So everyone behind you gets to see your order and total but you dont. Inside order always seem to take forever.
I went there a few weeks ago, they had absolutely no soda or iced tea. They had two drink machines, one iced tea and one soda. The soda machine had at least 10 different sodas for selection. They said the soda machine and iced tea machine was empty, not out of order but empty. All they had was bottled water for sale and the bottled water there was way too expensive. If I can remember correctly the bottled water was $1.75. Never going there again unless absolutely needed.
Dont go here. They fixed it up and made it look nice but the service still sucks! Even the manager doesnt have a clue. During my last visit, I ordered from the kiosk which werent working properly and were out of receipt paper. My order duplicated and I spoke to an employee who couldnt help me. I then told the manager and she said she would refund me. I waited for 30 minutes and she brings me both orders and I had to explain to her once again that I just wanted a refund for the duplicate order. I also told her that someone needed to shut off the kiosk or put a sign that it is out of order and she didnt. About 5 more people came in and used it after me and had issue. You would think they would do something then, but they didnt. I sat and ate my food and watched customer after customer make the same mistake and she never put up a sign or turned off the kiosk. Part of my order was a kids meal for my daughter and I was suppose to have a yogurt but they gave me apples. When we went to the table another customer told me they said they were out of apples so they gave her daughter yogurt but yet they gave me apples when I wanted yogurt.Ive never been to this location and not have my ordered messed up. The employees to the manger need better training and learn how to prioritize tasks so things run smoothly.
Awesome, customer service was great and food as usual perfect.
This McDonalds has to be one of the worst ones Ive ever been too. Went there for lunch last week went through drive thru they gave me wrong order. Then I go again today using drive-thru after waiting for about 20 mins they finally tell me they do not have fries. So even if I wanted too turn around I couldnt because of the line of cars behind me and in front of me. I do not recommend this place to anyone. Do yourself a favor if your hungry and pass by this McDonalds keep driving theres another one further down the road.....
So if you go inside you may be waiting a little while to order your food. Drive thru also at times is over packed and take a while as well. Some of the staff can get a little rude if under to much pressure. The place is clean and food is fresh, big parking lot.
Today I odered burgers fries etc.l, before I went to work. Store is at 803 Forest Ave, Staten Island, NY. Anyway, my wife opens her regular cheeseburger and a full bite was already taken out of it. Meaning someone in the store took a bite and wrapped it up and gave it to my atcthe drive through. I wont trust this place ever again.
Used to be very friendly and efficient. Then they remodeled and all the old people are gone. Very disappointing, the old people were part of the neighborhood. McDonalds doesnt care enough about its employees. The new people are learning, but its not the same.
I came for the fries and got ice cold nasty french fries. If I ask for fresh fries it will be a problem so I will throw my food in the garbage where it belongs and be better off not eating in McDonalds. My fault for even coming in here.
I’ve been waiting for my food for over an hour they won’t even pick up the phone and speak to me Everytime I call I can hear them hang the phone it highly disrespectful
Food is as expected, but the drive thru is packed at any time of day, with cars trying to enter the one-lane drive thru from two entrances. Great if you have time to kill, or just want to watch adults argue over who was first. While the drive thru doesnt exactly keep to the whole fast food experience, the employees here are very kind and accommodating.
I honestly can’t give this place a decent review. A while back McDonalds corporate came down and said they were promising to increase the speed of Drive Thru service. Many restaurants from then on up until now have kept true to that. This McDonalds can have you sitting in their drive thru quite some time. The maximum time I spent in that Drive Thru was around 15 minutes and no I am not exaggerating. On average I am In The Drive Thru between 6 to 8 minutes. That’s not to say there have been times that I am in an out but those times are few and far between.The absolute worst though is the sheer amount of times they are not accepting Credit/Debit cards and only cash. I get it, there are times when the POS goes down, but at this location it seems to happen far too much. Even more frustrating is that they do not tell you they are not accepting Card until AFTER you get to the Speaker to place the order and already have a number of cars behind you simply because they are moving so slow.Honestly it is a McDonalds that needs some serious re-evaluation and some serious help. Granted it has prime location and is incredibly popular but that doesn’t make it any better. I don’t come here all too often but I’ve come enough times before I decide to make an evaluation and write a review and unfortunately I have a consistent bad experience and this rating reflects that.
Mcdonalds is my kinda place, they serve you rattlesnakes...french fries between your toes...hamburgers up your nose...next time you visit there, theyll serve you underwear!!
Beautifully configured dinning area with open, bright and spacious seating. Friendly and helpful staff that assists when needed. Great selection of meals that are well prepared and presented with speedy service.
Walked into McDonalds at 10pm, a cashier was talking to another person and waited 5 minutes while we stood there to tell us she isnt taking in store orders, theree was 2 other customers waiting for their food
Very rarely do I stay and eat here. I always take my order to go. Sticky tables, rickety seats, and homeless people with mental health issues make it difficult for you to enjoy your meal. While Im sympathetic when it comes to the homeless something needs to be done about them harassing customers.
Fast in and out drive thru.. unless theres a line then skip it... there can be 4, 5, 6 cars waiting to order then 3 or 4 cars waiting to pay n pick up. Parking is available but only holds about 20 cars and maneuvers can be difficult. Otherwise the staff is pleasant and efficient.
Very slow service. Drive through hours are wrong. They are supposed to be open until 1am according to google but we got in line at 12am behind a few cars. Came to order and said they were closed. Very inconsiderate of people’s times. At least post a notice so people don’t line up to order only to drive to the window to hear they are closed.
I always come to this McDonalds because I live not too far away but I recently visited with my brother and my dad and the staff was super friendly and fast, a worker striked up a nice conversation with us and the food was amazing. They renovated and its really nice and clean now and the best part, the food, was fresh and exactly what youd expect from Mickey Ds . Pleasure coming here.
Nice place for family outing or lunch with the kids
Im giving this McDonalds 5nstars because I was in the restaurant when a young man, about 12 yrs old, who was with a group of friends went to manager and told him he dropped his sandwich. The manager without hesitation gave him a new one. He gets an A+ in my book!
Very slow service and understaffed. Fries is awesome, but now they count the sauce to put in your bag or dont put any in your order. Drive through is hell with some very rude staffs.
An adequate Mcdonalds. Food is usually good and service is decent. Wait times can be a bit long though and can get pretty packed during peak hours since IS 27 is right next to it so be prepared to deal with some obnoxious school kids during dismissal (1-3pm). Nasir the manager is very nice however and a hard working fellow so please give this man a raise and some vacation time.Drive-thru is inconveniently narrow and densely packed so its not well suited to fit both drive thru and parking customers through the drive thru entrance. As a tip, if youre parking your car for dine-in I highly recommend only entering through the Broadway entrance than using the Forest ave entrance.Itll save you from dealing with being stuck on a drive thru line when you really just want to park.
Its getting better guys that actually putting everything in your bag that you ordered 😏
This McDonalds is ok but it is always really busy and the drive thru takes forever. There is also 2 entrances to 1 drive thru which makes things confusing and gets people angry. They need to step it up a little. Its also a really tight squeeze through the drive thru and some vehicles wont even make it.
Came at 11:55pm and they were closed. The hours are suppose to be open till 1am on Sunday. Waited in the drive through for 5min and no one answered. The lights inside were off as well. Not the first time they close 1-2hrs ahead of the time listed on the site. They also dont offer sauce for chicken nuggets. You have to ask for it.
Drive thru is fast. Just check your order before you leave. They miss items on a regular bacis.
Workers are disgusting in there, never get the order right! I asked for a McMuffin without egg and they gave me egg. I then returned it saying you put egg on it and my son is allergic to egg. The guy told me sorry nothing I could do and shrugged his shoulders. They should get paid nothing, forget about raising minimum wage
Yall got good food especially the happy meal but gurl fix that ice cream Machine it always be broken gurl i just want my icecream
Had to order twice and charged twice too with Uber eats brought to the wrong address I was charge twice I’m trying to call this McDonald’s McDonald’s to see if they can work something out with me being that the first order was left on the wrong address by Uber eats I had changed old address on my profile and was texting with the driver and he said OK he will bring it to my current address and he did not and left it at the old address I was tracking the driver and saw him at the old address immediately texted him and told him you’re at the wrong address we texted before you say you were bringing to the current address otherwise I would’ve canceled the order and he took a picture while he was still in front of the house and walked away even though I was telling him he was at the old address way before he left McDonald’s they don’t pick up the phone it’s busy for a hour I feelLike they left it off the hook so they don’t have to deal with customers
Very good good people nice area hight recomender
The new store design is unquestionably nice, as are the kiosks that let you customize a sandwich, but the food is about the same, and Burger King didnt seem to have upcharges for as many have it your way changes.
Ordered a Travis Scott meal...Got a seltzer not sprite...Quarter pounder was raw...Also got Big Mac....Patties were dry...And No BBQ sauce!!!! Avoid
Food took an inordinately long time and the order was wrong for two items. The new spicy BBQ chicken tenders is unpleasantly sweet and cloying.
It was a Doordash delivery. A few of the items were wrong. Doordash and McDonalds did the typical finger pointing, but based on other experience I bet the problem was not McDonalds. Its very close, so I checked the directions just to see why the dasher took a circuitous route. I couldnt figure it out. As for the place itself, Ive been there before, its a decent McDonalds and stays open late.
Quick for fast food. Usual prices.
I promise if you get anything put fries and a drink it is bound to be messed up even DoorDash orders do not go here
Quick drive thru but getting into the line requires patience and driving skills. To date, no orders have been mixed up but the fries are always inconsistent, unfortunately.
Worst services of all time. Order from somewhere else
Waited on the drive thru line more than 5 minutes just for 1 coffee which now they charge $1.62 when inside the sign says any drink for $1.00(plus tax). I used to pay $1.09. The McDonalds on Forest Ave and Richmond Ave still charge the lower price. Why not the one on Broadway and Forest Ave?
Went through the drive-thru recently and no one was at the speakerphone to take my order. I proceeded to the pick up window and waited a few minutes as well and saw no one in there. I never got to order and left to try a different Mcdonalds.
There are times when smoke from the grill fills up the entire room, making it unbearable while ordering or eating. The food is the same as with other McDonalds store. However, the design of the store is old and outdated. The designs are much better.
This Mcdonalds Is Very DisgustingPlace Is Always Dirty .Employees Need More Help.You Wait Forever For Food .Homeless People Hang Out .Very Unsanitary Bathrooms .Dining Area Very Filthy .Was There Yesterday Just Sitting To Kill Time Saw Lots Of Flies Crawling All Over While People Eating .Them Saw Roaches On Floor Where Hole In Floor By Table .Lady In Wheelchair Was Eating I Felt Bad For Her Then Outside Parking Lot To Drive Thru Is So Dangerous When Entering Mcdonalds .The Step Up Is Dangerous No Rail Also .I Will Never Eat There Again .Really A Shame.Department Of Health Needs To Inspect ASAP .This Food Place Should Never BeKept Like This .
I stop to get some nuggets to my 5 years old and YOOODisgusting I can’t even explainI also got a coffee and that was dirty cold water.I don’t like fast food much but sometimes that what kids want i will never stop here again.
Checked into this Wendys for a quick bite, i had to step right back out. It smells like urine was poured all over this place. How they got a grade A i dont know. Checked right back out.
Ordered 2 cheeseburgers and was told only have one and I’m busy and can’t make you another one....unbelievable 🍔 Their phone is busy from morning till night so can’t even talk to a manager .
Worst wait than the post office. I left and went to Wendys
THEY MESSED UP OUR ORDER. THEY GAVE US SELTZER WATER. THEY SAID THEY DIDNT HAVE SPRITE. THEY OWE US $3.99.IT WAS THE WORST EXPERIENCE IVE HAD AT ANY MCDONALDS.NEXT TIME ILL ORDER SEPARATELY😠😠😠😠😠😠😠😠😠😠😠😠
Not good service and forget orders and always with missing ítems please make sure your works pay more attention
.Since my last review they have updated this location and im very impressed with the new look... too bad its the same lame slow dead speed..I just spent 14 mins in drive thru.. reach the pick up window only to watch the girls laughing and drinking what seems like coffee..then apologize for the wait time... sorry I couldnt give half Star.
Parking lot is a nightmare. Only 1 way out which is the entrance to the drive thru so when thats busy you cant get out (legally). Slow during peak hours.
Decent Macdonalds had craving for big mac
Terrible! My poor grandbaby got a happy meal with no nuggets! I realized when i got home, i called them 20 times and someone keeps picking up and hanging up immediately! Bad service.. I want y damn nuggets!!
The food is not that bad but the bathroom is disgusting and the dining area is ok but it could be better I honestly cant stand going there because of the people and am not talking about the staff am talking about the customers a lot of young kids with nasty mouths smh
They always forget to ask if you need ketchup and they always mess up the order
Used to be a placed to eat but certain locations need better customer service
Way better than wendys. MacDonald has done amazing job throughout the pandemic. Their doors stay open
Worse Mcdonalds Ive ever visited, incomplete order and employees talking about customers in front of them.
It’s like this place will never be good no matter how many new employees they hire. Always forgetting something in your order
I love McDonalds. The staff was on point even brought my food to me at my table. The place looked cleaner then before. Thank you
Why is the parking area allowed to go into the drive through it’s ridiculous, who’s the genius that came up with that
Iced coffee was really good. But right now it taste really bad, the young boy over there makes the coffee really nasty. Jesus
Fast efficient service
People were waiting for their food for more then 20 mins! Which is crazy and when they asked about why is it so late the stuff just runs away and doesnt give a #$/t I will try to avoid this place as much as i can!
What can I say? Its a McDonalds. This one is cleaner and better maintained than average. The coffee was good, the rest of breakfast was as expected.
Good eats
Ladie taking the cash has no idea how to do her math so she takes up to 5 minuets trying to figure out how to do 10-2 and the assistance in the back dont know what to do so their just standing there instead of getting all of the customers orders.
When i was ordering the guy was not speaking clearly and was very rude we asked him to put sauce but he never like be passionate to work at mcdonalds bruh
Slow service as usually they need training in speed and service standards if I waiting that long as least give me fresh fries
I regularly stop buying some food in this spot. I enjoy the fast customer service and well made dishes. Keep it up.
Food is constantly cold and I never receive what I actually want. If I could rate it zero stars I would.
My kids love it. I try not eat it too much.
The food sucks and the workers are rude! I rather go to Wendys right up the block.
This place need serious mangment action ,Unclean table, dirty floor, dirty appliances back the counter, broke restroom , al ketchup and sauce container is empty or broke. , ketchup mini cup is empty and no one take action all day,
Please check your order before leaving, but other than that, the staff was friendly, quick to correct mistakes, and had excellent food for the money spent
Drive through is so slow, with 2 ordering stations but only 1 in use (always)! Long wait times! And they NEVER HAVE BBQ SAUCE!
This place has parking,drive through and very courteous staff.Your desired items always available.The service time is very fast and has a nice seating place.The Manager is a very nice guy.He works very hard to fullfill all the needs of the customers asap.
Clean fast polite service my local Mickey Dees Sorry No restroom use there yet
They are always out of something and orders take long. There is also a language barrier at times which has lead to the wrong orders given to us. Unless you have too..... Go elsewhere
Nice mc place
Food is great. N spent very lil time on line mind u it was a long line n im talkin bout the drive thru👍👍👍
Employees barely speak English, move like they have cement bricks on & after waiting at LEAST 20 minutes your order will always be missing something🤷♂️Then when u try to let them know they become deaf🤦♂️
They Put In 2 Drive Through And They Cant Handle One. Also They Have Broken Machines For Special Drinks This Place Is Not Run Smoothly. THEY. NEED. HELP .FROM MANAGEMENT TO THE STAFF. McDonalds Should Check Them Out!!!!e
Tasty fish sandwich.
This place is one of the better McDonald restaurants on Staten Island. The staff is very friendly, professional and kind. That is the reason I keep coming back and supporting this establishment.
The food was hot and fresh and theyre just remodeled the store and put in automatic check out they even offer table service.
Most nastiest food I had from the McDonald’s on forest ave in Staten Island I ordered from DoorDash yesterday and my burgers were undercooked my chicken sandwich’s were nasty too they put some type of mayonnaise on it which I don’t think it was mayonnaise it left a nasty taste in ur mouth
Its just mc Donalds
There’s flies inside, the seats and tables are dirty, they have no drinks because the machine is broken and i spent about 10 minutes trying to order off their self register and they Printed a blank receipt and didn’t take payment.
On Forest and Broadway the McDonalds this morning the girl was very rude she didnt make my iced coffee the way it should have been made and she just was not in the mood to help customers she dropped my sandwich out the window before I had a chance to grab it she gave me another one or was it nice about it at all
Drive thru was slow. They allowed two separate orders from one car, the passenger got out from the car and placed an order while the driver moved up.
The service is amazing and my son loves it - @get_crump_fit
The service sucks,had to wait at least 15minutes on my food. They had a very long line of people wait to order. Service their is sad
The place was nice, clean but almost emty and the workers to slow with no care in the world. Parking lot not easy ether, full of cars from people not even buying or eating at the place.
Very dirty...and I ordered an avengers happy meal and got an incredables toy. Went to the bathroom. Olives in the sink and no toilet paper ..
Went to the drive through but the staff was not friendly at all..not a single smile..even the staff Inside looked so moody..
This cashier doesn’t know English and how to order and wasting my time. This cashier is a guy
Just ordered food and literally got my order in 3minutes. Very fast service. McDonalds has the kiosk for food ordering. Clean place, big parking lot.
Hate their food only get the smoothies.... @zoreaga140 (Instagram)
Always missing some items out of my order
Counter service is slow, drive through slower. Odor of dirty diapers, from the bathroom, construction debris thrown about the parking lot, worst third world McDonalds ever.. Sad place.
Very welcome fast food restaurant. Quick service didnt have to way. Love it
Cant reach them for hours to ask why they charge my card 17 times for one purchase.
McDonalds is usually the best. Unfortunately this place wont serve half the menu items 2 hours before they close
Drug addict hangout, filthy, a woman urinated on herself while we were close by. Omg, is this what weve come to as normal behavior. Stop the ride n let me off.
Drive thru crowded but walk-in order quick
Terrible service these workers cant seem to make anything right. So disappointing to receive bags of burnt nuggets undercooked fries and chicken sandwiches that for some reason had beef on it, like how stupid are you?
Beautifully Rebuilt 5 stars on the facility. Unfortunately it remains understaffed... Slowest fast food restaurant on Staten Island..
Spicy Nuggets for the complete wine. Not too spicy that kids cannot fully enjoy and that is great!!
When for 45 minutes on the window to someone to take my order and still nothing this is the worst McDonalds ever
Horrible service... couldnt hear person 9n drive through speaker and they couldnt take credit cards. Didnt find out until I waited 10 min in line
I bought vanilla ice cream and vanilla Sunday ice cream very very very bad taste before very good . Disappointed now very sad
Order ONLY a large strawberry banana smoothie. Waited 10 minutes for it. Received it only 3-4 full. Terrible service
Food cooked thoroughly. Wait times are crazy but worth the wait.
Filet of Fish was reheated and cooked a few times. The fish was dry and tasted of old grease. It was a waste of money!
Place is filthy, didnt ask if to stay or to go, kid behind register is a dumby, didnt know how to talk to ppl, and didnt know how to make change.
McDonalds was okay love their fries
They gave me coffee with reg milk . I ordered low fat macchiato. But food was good.
Open late but never have anything on menu ..the soda always runs out the fountain machine never works at night food under cooked
Its fast food, you get what you expect...
The food is really good, but poor service.
Yo this place gets my 👎👎👎👎👎 because food cold ,I got hot cakes three days in a row I mean KOLD Cakes at 3:41pm and it sucks and I love Micky Ds ,love .sad to say this bad job #mickyds
Good place to go can you get busy like every other McDonalds but over roll typically you in and out.
Was quick but messed up my order. Completely forgot my guacamole and gave me beef instead of chicken.
Every time, I go trough the driver true, I take about 30 minutes in the line, Ill like to take less time there.
Not bad
They never get the order right when ordering through ubber eats and they dont give any type of sauce BBQ, sweat & sour or ketchup.
Good food,.person on drive thru was taking 1 car every 5 min.
Total reviews rating 3.4
199 Reviews for McDonalds 2023:
Review №1
2022-04-28The food here is always decent and the staff always try to help, but this McDonalds is usually the prime destination of local fistfights. Local school kids are always fighting with each other and with staff, so sometimes they will even break glass windows and doors. When I was a kid my scooter was stolen from the front of the store as well.The staff have always done their best though, so I have a lot of respect for them! If you are going inside to order, the computers to place orders are usually all broken due to vandalism, so you will need to order at the front instead.
Review №2
2022-04-30Avoid this McDonalds, I had never had an issue with any food business. Placed an order with the McDonalds app and got charged for it. When ready to pick up my order they Claim it never processed even after I showed them my bank account that I did get charge and the McDonalds app. Went back the following day to talk to a supervisor. She was rude and told me its my bank not McDonalds. When contacting my bank they told me the merchant process the payment so I walk out with no food and my money. Thank you McDonalds for losing a customer for life for under $20.
Review №3
2022-04-18Very rude about me not wanting 2 wait 4 my food in the parking lot but at the window where Im suppose 2 wait!! I had 2 call number posted ( Erica) the owner I imagine 2 help with situation , they were really harassing me about moving talking about they r asking nicely! They even asked if I wanted my money back! They said I had a big order n it takes time I ordered 2 happy meals a nugget bundle n a cheeseburger n a small fries n 2 drinks! Go figure 🤔 They told me call Erica she would tell me the same bit she didnt she straightened them out!! They apologized but at that point I was so over it!!! I had already waited on line over 15min with only 4 cars in front of me n no cars behind me!!! Go figure 🤔 🙄 never again!
Review №4
2022-06-09This McDonald’s is one of the dirtiest, most disgusting places I’ve very been too. First, the workers had music playing so loud that they were yelling at each other instead of just turning the music off. Second, the way they would speak to each other is like they were talking outside to there friends; cursing and in each other face. Third, No manager anywhere. Fourth, Garbage was on the tables and floors, and not one worker would clean it. Fifth, young teens are selling drugs inside and out of the bathroom doing transactions. Six, I managed to see all these things while I waited 7 mins for someone to take a simple order of three cookies. Corporate needs to do something about this McDonalds, an fire every worker in this establishment.
Review №5
2022-03-04It’s ironic bc every owner/operator knows to up the staff during high peak periods but this one. Do not go here!!!!! They shut the lobby down all day and if you are going in store between 2-4 you have to order using mobile. I have called corporate bc they do not follow the standard Golden Arches rules at all. What I will say is the crew is amazing. Great hospitality- but after waiting an hour for your order that just does not cut it
Review №6
2022-06-14Honestly, the young lady at the counter was GREAT!! Very nice and attentive. Place needs an overall cleanup, always messy in there.
Review №7
2021-11-11The most unorganized McDonalds Ive been too, worst service and the wait time is crazy. Missing a few things and on top their was a hair on my burger, plus the soda machines are not working.
Review №8
2022-02-27In my opinion, this McDonalds on Arthur Kill Rd and Richmond Ave is the best one on SI. I have been to others, but this ones food is always hot and they are very courteous!!
Review №9
2022-04-06Place was ghetto and thats from the employees. French fries tasted like salt. Employees seemed frustrated over who is doing what task.
Review №10
2022-05-21You guys need to blend your McFlurrys FR. They dont blend them ever. They jus throw the topping on the ice cream. Mad lazy