McDonalds in Bronx
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Bronx, Bronx County, New York, US
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Site: https://www.mcdonalds.com/us/en-...
- Monday:6AM–11PM
- Tuesday:6AM–11PM
- Wednesday:6AM–11PM
- Thursday:6AM–11PM
- Friday:6AM–12AM
- Saturday:6AM–12AM
- Sunday:6AM–11PM
McDonalds in other cities:
Used drive through. Ordered large sprite and fries. Fries were cold and sprite tasted like club soda. Had to turn around and go 20 miles to get back. Went inside to alert the staff the soda machine must be off and requested a new soda and hot fries. Took me 8 minutes of being ignored when I asked to speak to a manager. A young lady rudely approached me, and rudely walked away from me before I even finished expressing my complaint. She said she was the manger but I noticed she had the same color uniform as all the other employees. After waiting another 10 minutes a real Manager approached me, listened and put a cup in front of me and made me some hot fries. I requested the other employees name and a complaint form. I was given the name Akie and ab1800 number and promptly dismissed. I felt very disrespected and will never go back to that establishment or recommend it. I will follow up with my complaint and hopefully the corporate office will value a paying customer and screen and train their employees better.
The folks that are there are very professional and a very nice I really like going there and not to be whatever Im African-American but I noticed that the folks that are Latino that work there or Mexican or Ecuadorian in whatever they always nice always its a pleasure to spend your money when people act decent towards you thank you call Guatemala theyre very nice people you dont mind spending your money some places you cant stand the people that work there at McDonalds.
Cuatomer care was very rude and unprofesional to customers, on 6/6/21.@approximately 10 am. manager or franchise owner, need extended a course in professionalism with there staff. Foid was not bad could have been better, there is always growth and improvement in every business.
This is one of the worst McDonalds in the Bronx by far. The violate several Health Dept laws daily, the are constantly in violation of the food temperature danger zone, as Ive seen frozen food left out to melt away without remorse. The staff is not only rude and condescending, but also filthy as the main counter always looks a big mess. Just disgusting! Do not waste time dining here. Also caters to the projects down the block which attracts the worst of the NYCHA hoodlums. All this tied together makes this the worst McDonalds I have seen in the Bronx, but probably takes the cake in the whole state!
Quick and easy drive through, a decent-sized parking lot which is rare on Boston Road, and pretty accurate staff. If the parking lot doesnt look too busy, I think its easy enough to walk in as well. The good news is that this location isnt cramped into some corner lot, so theres pretty good space to navigate around the drive-thru line meaning you dont have to go hunting for parking anywhere else if you dont want to. The staff is always been relatively friendly, and at minimum they get the job done and put my food in my bag so I appreciate them for being quick, efficient, and accurate.
Ordered from the app to this location. Manger refused to give me my.order cause her system waS faulty that day despite me showing her the receipt. She made me order again (had to pay twice). AGAIN giving me trouble about the cups. I cleared paid and showed her the receipt again. Worst experience ever! They need to fire that manage with the aburbed hair styles. A blind person can see I cleared paid and ordered here.
I go in and there is 1 other customer standing in entire restaurant. I walk up to the counter and the cashier does not acknowledge me for a solid 4 minutes. I place my order and am waiting for my receipt while she chats with a coworker. After another 3 minutes she asks me what I am waiting on. I tell her the receipt and she tells me to take it myself. I go to the pickup area and about 4 or 5 customers come in, place their orders and leave. The same cashier comes over and calls my receipt number. I raise my hand in acknowledgement and she says Youre still here? Then looks half away and makes an oops face. Time from entry to collecting my food 25 minutes.Several things management need to look at. The prioritization of online orders over in-house ordering. Customer service training of their cashiers. Organization of the pick up counter. Every time I go to this location it makes me less likely to ever go back. Do better.
Ok now first off Ive been going to this McDonalds for approximately 2 years now. Reason being my kids love McDonalds. With that being said the level of customer service here is non-existent.The majority of the time that I go there Im faced with a bad attitude. Why is that I dont know and Im so sick of it that I had to leave a review. So sad it had to be a bad one because there is a nice manager there her description is light skin complexion with dreadlocks and she wears a pair of glasses.The fries are stale and they always forget my food wow. Ask for extra bags for my food Im hit with evil looks and smart comments to the point I have to come out of my good character. Im truly done with supporting this establishment please refrain from spending your hard earned dollars here.These are trying times and no one needs the added stress and negativity thats already engulfing us at the present moment. At least have some dignity and support a better class of individuals.For too long weve accepted less for our money its time for change and that starts with this review #valueformydollars
Very rude person took are orders, and order was totally wrong. I asked ice for in my orange juice and didnt get. We was kissing a hashbrown and my wife coffee was dont with the incorrect ingredients she ask for moca and got caramel. Very bad experience, if yiu could avoid it in the morning I will say try your best not to go to this McDonalds. I will have given a - star if it was available one star is to much for this location the morning I when.
I Think McDonalds Is Great Restaurant To Eat Out At Its Friendly- Family The Staff Are Nice And Helpful Plus The Service Is Great And Food Is Delicious Also Its Good For Socializing And Hanging Out With Your Friends And Family After Work Or After school I Wish I Could Work At McDonalds Its Such A Great Place To Grab A Quick Bite And Enjoy Yourself
The food is ok, good enough to grab a quick bite if your hungry and thats the only place around you at the moment. Still hoping they come up with a better menu and new options. I remember years ago when they served chicken fajitas...those were so good. But of coarse always eating at home and cooking healthy food is a better choice and saves you money.
I immediately felt sick after eating a Bic Mac with no cheese from this establishment. My throat became itchy, then my neck itchy an sweaty now I have the bubble guts and my chest feels heavy. I hope there was no EXTRA sauce added with the special sauce they piled on very sloppily. Not to mention I had to pull up to the Thank You sign for them to bring my food outside. Lord please help me.
Was ordering food with a friend. No organized line. Then at the register, instead of asking is there anything else was told by cashier your total is.... before I could complete my order. Then was properly told my seltzer water was to be given to me by the staff not the self serve fountain. The worst thing is I was charged for a premium sandwich and didnt get it. The weather was nasty so I didnt feel like going back for the sandwichHorrible experience.
I have the McDonalds app which basically means my credit card information is already there.I had to go outside really quick and then decided to stop by McDonalds.only to find out that my order could not be fulfilled because I dont have my card with me, keep it mine I use the app on a regular basis.To sum it up this McDonalds is different from the others I have been to.😤😠😡😧
Good evening. I am writing this to inform you that I lwas just in your McDonalds restaurant on Nov 26 2018 at 8:45pm. I received very awful customer service from 2 of your employees. I believe one of them was the floor manager. I placed my order. It took a long time until it was ready. Then the manager threw it up on the counter at me instead of placing it in a bag. Then I asked for a bag and another young woman threw the bag at me. I then asked for napkins and the manager handed me the napkins in a very rude manner. I live 1 block from this particular McDonalds and come in there several times. This was the first time I was treated very rudely as though I was a bother to them instead of a paying customer. This is a problem that seriously be addressed and fixed. A customer is there to be serviced. The customer is not an annoyance. Neither I nor any of my friends and family will ever be coming in again and I plan to inform other folks in the neighborhood about how unprofessional and rude your evening staff is.
Bad attitudes, lack of professionalism.Got the wrong order. I was missing items and I was treated like a beggar when I was asking for my missing items that I paid for. There was nothing but straws and lids on the napkin dispenser. No salt, pepper. Customer service was trash.
The mobile order app did. Not work. They served me like warm fries when I went back to counter instantly realized their mistake this shouldve been caught before the fries. I then ordre a mocha you see Im on the phone nobody called my number and Luke warm coffee I got bless their heart its ok
The service was bad. The girl with a red and black hair weave, I think her name was Sherell, forgot 1 order of my french fries. Then she searched through the bag and said in a rude way that she put the right amount. After she checked the bag and saw that it was the wrong amount, she got the other order of french fries with a VERY BAD attitude and she did NOT apologize for her mistake. She was an extremely rude young lady
I went in to order on 10/5/18 between 3 and 3:30pm. There was no organized line, and only one register was open. When another employee opened a second register, two lines were formed, but people starting running up to the counter, and a customer cut me in line. When I brought this up to the employee taking her order, she said and did nothing except take the line cutters order ahead of mine. She just let it happen. When I talked to management, the line cutter cut in front of me again to talk to the manager, who also ended up doing nothing . I asked for the store number, but she didnt know it. Everyone was either indifferent or incompetent to the situation. The whole situation was embarrassing. Never stepping in that McDs again.
Ordered a sausage and biscuit meal, was charged for a sausage, egg and cheese biscuit, received a bacon, egg and cheese biscuit. Uh... what? Staff was really unfriendly and borderline rude too. Also yall gotta learn how to roll, not fold, a burrito right. Like for real guys.
Female associates were very rude, ignored all attempts to get their attention, I ordered a McFlurry with extra Oreo and the associate didnt mix it, when I then asked her to mix it she threw out my extra Oreo and mixed it then handed it to me very rudely. I payed for extra Oreo and did not receive it, so I returned to address the matter, theyve closed the doors before closing time and told me they couldnt help me, I am overly furious and utterly disgusted with this restaurant and would like a refund
Total reviews rating 3.7
199 Reviews for McDonalds 2023:
Review №1
2022-06-06Love the new look and environment. Clean, fast, and convenient. Has nice ordering kiosks. If you have difficulty you can purchase from the counter with an employee. Bathrooms readily available. Fresh tasting food. Table service. Oh yeah, their Ice Cream Machine works lol.
Review №2
2022-04-24Had no problem there last time, I went and order. That was my first experience and it was a quick order, took about 5-7 minutes. Which was about a month ago. Strict place, face mask required and no sitting down.Anyways, this McDonalds is under some sorts of construction. When is this McDonald opening up again? Maybe talk to the construction workers.
Review №3
2022-07-04Pros the remodel is amazing spacious clean few ordering kiosk clean bathrooms cons 1 cashier so the line is long plenty staff in the back preparing food but seems food takes just as long as before even using the app. FYI use the ap save time and money always deals
Review №4
2022-07-06Very long wait even tho I ordered my food ahead of time. Theres a bunch of ppl behind the counter but only seems like 1 person working. Be prepared to wait!!
Review №5
2022-07-11Dine in ,very well lighting, beautiful painting, lovely floors, pick up section separated from the cashier, it was delightful 😊
Review №6
2022-06-30On the weekdays, they are soppose to close at 11pm. Today, Wednesday June 29 2022, the security guard closed the door at exactly 10:24pm. Very unprofessional.
Review №7
2021-03-31No black pepper no tomatoes slow service , and the chicken with not great!
Review №8
2022-07-03The place was renovated and it looks great, the drive through is really popular its fast food so always check your order before you go.
Review №9
2021-07-31I was charged and McDonalds is closed and I would like to know how can I get my money back
Review №10
2020-01-23I am kind of person l pay attention to detail. Starting from the person that took my order and all other staff and the kitchen, watching how clean and cleanness of person making food. To my point of view theyre all professional and very respectful. In every restaurant the person who take the order always tell it all the kind of service youre getting. The first contact will determine the rest of the service. You know what l mean. Hygiene wise and body language. So far this location is great. I love the service and the food . Is great!!!