McDonalds in Valatie
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Valatie, Columbia County, New York, US
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Site: https://www.mcdonalds.com/us/en-...
- Monday:6AM–10PM
- Tuesday:6AM–10PM
- Wednesday:6AM–10PM
- Thursday:6AM–10PM
- Friday:6AM–10PM
- Saturday:6AM–10PM
- Sunday:6AM–10PM
McDonalds in other cities:
Went for dinner bathroom was not very good only one working toilet in the women’s restroom the girl at the register took forever to take our order because she was to busy talking to her boyfriend or someone like that. Was told they don’t sell chocolate shakes got my youngest daughter a happy meal asked for apples didn’t get them took forever to even get our food not very happy with their service.
If I could give it 0 I would. I sat at the 1st window waiting for several minutes for the cashier to give me the receipt only for her to ask me if I paid and when I told her I did she just said okay. I told her I was waiting for my receipt and this is when she finally tells me that she has no receipt paper. Then I go to the 2nd window and as soon as they started handing me stuff I had issues with my order. I got something I didnt order and found an item missing. Once that was resolved I went home only to find more issues. Another 2 items were left off completely. I also ordered a quarter pounder and told them no cheese and just ketchup...they gave me a bun with cheese and ketchup on it thats it, no freaking burger! Unbelievable!
Only went through drive thru so I cant speak about inside. The drive thru was insanely busy at 545 on a Thursday evening. Took a tremendous amount of time to even get to order our food. The poor guy taking our order through the speaker sounded so miserable. Yet when we got to the window to pay he at least told us to have a good night. The woman that gave us our food was frazzled yet still pleasant.From what I could see through the window, everyone looked overwhelmed and stressed and Im assuming they were understaffed. So, even though the wait time to finally get our food was quite long, I gotta give 4 stars just for the employees still being pleasant and doing their best.
So they failed to fill parts of our order, this was discovered at home. I drove back to get the rest of the food we ordered and paid for. Only to be met with a manager who was extremely rude, and unapologetic. She demanded I drive back to get the receipt to get the food they owed us. So 3 trips there and the manager was extremely rude in how she handled it. Her direct words were Id know if I was missing anything off your order.
FRESH FRESH FRESH FRESH are the words my parents utter every single time they eat from this particular location. Yo, they arent fibbing 🤣 The Kinderhook location should be best in the county. Their 🍟 are always fresh in taste and their 🐟 🥪 is SMACK dvd. 🤣🤣🤣 I had to say it that way because thats how good it is. You know what I mean -that food that taste so good, you start talking and sounding crazy. Lol. Heck, I dance at times🤷🏿♀️. Drive-thru has become my best friend, especially with the big screen upgrade. Its usually always packed inside and out. Service is quick and the employees are pleasant. Those French fries are always fresh. Seriously!
Very unpleasant experience. I received nothing but attitude while ordering in the drive-thru and then when I got up to the window to get my food she flung the happy meal at me and it fell to the ground. Then she had an attitude because she had to get me another one like it was my fault. Not 1 person was pleasant. Even the person who took my money didn’t say a word to me and just stuck her hand out for my card and just gave me it back with a receipt and not a single word. The customer service is laughable. It’s gone down hill quick these past few months!
Its McDonalds, what more do you need to know?I needed to get some food in my belly before a long ride and didnt have the time to go somewhere and wait for something good. So I stuffed my gullet with a grease burger and proceeded to belch my way down the New York State Thruway.
Straight up honesty here. Dont pay attention to the bs negative reviews. Staff is friendly every time I go in and anyone who says different, has never worked in customer service. speed is excellent each part of the day and each part is going to be different based on needs. food is prepared excellent and not thrown together.
Ordered 1Big Mac and 1 fries to go which were reliably good but wait time of more than 10 minutes before receiving order. Business wasnt particularly busy. Suspect more attention given to drive through than customers inside. Have experienced waits before at this location.
Every time I order with the app the manager(I assume, an older lady black hair, pony tail and scratchy voice) screams my email address back to me at the drive-through speaker.I have tried explaining that is my email and she doesnt seem to care at all.Not happy or uncomfortable sharing that information with nearby guests who already had their window downPlease address this and only ask for the CODE for future mobile orders.
Service was quick even for a McDonalds and the Fries were surprisingly fresh and hot while also being perfectly salted. The swivel chairs are a great distraction for small children waiting for their food. This establishment was well kept and very clean upon my last visit.
Prefer eating here than the McDonalds in Hudson. Food is a lot fresher than in Hudson. Service is okay, depending on what time of day you go and who is working. It can get very busy, very quickly, especially in the drive-thru, but I have never waited longer than 15 minutes in line.
Not like it used to be. Customer service is usually pretty bad. No one has manners or respect. No one greets you they just want your food order and your money. Save yourself the hassle, eat better and dont bother with McDonalds at all. Food is not fit for human consumption anyway
I promise that this is the worst McDonald’s near Albany everytime my food came cold...tonight my girlfriend picked some up for herself and her quarter pounder had no bottom bun and fries were cold and to top it off the burger fell through the box because so much grease was on the burger I don’t recommend at all going to this place
I went in to the dining room and all the fountain drinks were flat. There was another person that brought it to one of the workers. It sounded by his response that he was already aware of the problem. I have gone there periodically and the service is very slow compared to other McDonalds.
The place was PACKED. Lunch drive thru line circled around the restaurant for nearly the full hour, PLUS patrons inside. It felt like we were near some summer attraction. Despite the lines, the food was served FAST AND THE MOST ACCURATE ORDERS EVER! The SW salad was surprisingly FANTASTIC. It seemed there was a whole new, SMILING CREW! Even the iced tea was good! Not weedy or stale tasting. GREAT JOB STAFF - I was happily satisfied all afternoon.
The employees are ALWAYS very nice and accomidating. I work with individuals with special needs and we go there alot. The empolyees are patient and just wonderful. I wont go to McDonalds in catskill bc they are rude and always mess the order up. Never had this problem in valatie. Id give 10 stars
👍👍PROS:😍 PROMPT SERVICE!😍 CLEAN ATMOSPHERE!😍 DEDICATED STAFF!👎👎CONS:⚠️ Occasionally have a longer wait during lunch rush.. They need additional staff during lunch hours to decrease wait time, especially at drive-thru, for those who go during their lunch break, on a time limit from work.
Showed up at 10 30 at night when they are supposed to be open till 11. Sat at drive through for a good 10 15 min no answer went to window with 6 other cars behind me watched them give the car in front of me food then as I pulled up got told they are closed cause they ran out of food. Absolutely unreal. They have done this numerous times. Itself that they really run out of food but they just want to go home and come up with some piss pore excuse as to why they close early. Not very good business ethics. Time to find some real shift supervisors or Change your hours sign on the door to open till whenever we want.
First bad experience at McDonalds in 10 years.The cashier was not polite and had trouble taking orders. My wife had to repeat and explain what whipped cream is and she finally said ah you mean whip cream. I guess she either did not do well in English class at elementary school 50 years ago or McDonalds did not provide enough training to employees.At last she freaked out and manager came to take our order, without apology.We left and went Dunkin Donuts next door, where everyone there understood what whipped cream is.
Would give a 0 I possible, had to go back in 3 separate times to get Mac sauce when I went through the drive thru. The register woman was incompent and unhelpful and the drive thru were rude and rolled their eyes at simple orders. Joke of a McDonalds, next time Im throwing my burger in the fat slobs face. Sorry not sorry. If you have the option of this or another McDonalds, youre better off somewhere else. Itll take about the same amount of time to get what you ordered than to drive the 15mins to Hudson. Really.
Same as any other mcdonalds really. A bit smaller. If you go during lunch hours be prepared to wait as its one of the only fast food choices for a quick bite in the area otherwise they do seem to handle the rush well for such a small place and the customer service has always been top notch for me.
Was very disappointed with this visit! I did not get what I ordered and it was up-sized. I did order a shake instead of soda but was not giver credit (as in the past) for the soda I did not have. The food was good, but I would rather not be up-sized and get the food I ordered,
-1 Actually, but I cant post a negative number. Stopped here on 9.22.21, at 745pm. Rude staff, NO beverages. No foutain drinks. Only blended drinks and bottled water and chocolate milk. No outside lights on, no lights on in the parking, no sign lights, no building lights. Absolutely terrible
Apparently the people working at McDonald’s in Valatie are illiterate! Plain fish sandwich means nothing on them but Fish and a bun! plain Cheese burger means cheese, burger, and the damn bun. I got a fish sandwich with melted cheese And a hamburger. Plus they forgot to give me sweet and sour sauce, (paid for two of them) now I can’t even eat my French fries 🤦♀️
Use to work there so Im a little bias but I do have to say unlike the one in Hudson everything is fresh juicy and not dry the fries and chicken are top notch and guest service is expinential everyone knows each other and get along with customers, we even get customers from Texas, Michigan, Florida, Massachusetts, etc.
Total reviews rating 3.4
199 Reviews for McDonalds 2023:
Review №1
2022-06-16So I know that this was a while ago but regardless of whether how long it was the fact that the amount of money that they charge you for a milkshake plus they cant even give you what you paid for!! These were supposed to be Shamrock ☘Milkshakes which as you can clearly see that theyre not!!! This is not the only issue how difficult is it for them to get your orders right without forgetting to give you what you ordered????
Review №2
2022-05-25So sat at drive through for 10 minutes beforehand pulling up to the window. Still no one acknowledged me. So I chose to call. Laura answered the phone immediately to let me know there closed. The reason stated was they were under staff and had to close early. Well Id thats the case why are you counting your drawer at 1055pm of you closed early? You chose to close a little early so you could be out on 10 on the dot. There was another gentleman cleaning up while I was waiting so couldnt have been closed for long. Get your lies straight or your house straight. Asked for owners number and Laura said she didnt know it. What good are you as a manager then?
Review №3
2022-04-20A gourmet delight. The unexpected variety of the place is astounding. The beef wellington was out of this world and the chef made a point of stopping by our table to check on things. The suggested wine pairings are top notch. We appreciated the sherbet served between the courses since our palates were so sated.
Review №4
2022-04-23Worse McDonalds ever. Order a Filet Fish (cold and had a hair in it) Double Cheeseburger (ice cold and roll was stale )Fries (Ice cold and crunchy) Would never go there again. Its like no one cares there. Stay away
Review №5
2022-02-02We had appt in Albany, NY, stopped in Valatie, NY at 11:30 a.m. and ordered two six piece McNuggets. Both orders were really bad, they were obviously from the day before. No time to go back and complain. Taught us not to order McNugggets again!!!
Review №6
2020-01-09Order was right this time. But, has to be the slowest McDonalds I have ever been to. The crew were friendly that was a plus. Just needs better management if you ask me. Edit for today! See the picture...dont know why I go back!
Review №7
2022-04-06Ive had the crispy chicken sandwich before. Usually theyre pretty good.. Given that theyre easier to chew than a Michelin X series semi steering tire! I wouldnt be surprised if the entire corporation went bankrupt. When the Clown named ronald died he took quality with him.DisgracefulPatheticThanks for readingFollow me on insertgram
Review №8
2020-12-06Order was messed up as usual and less expensive food was in the bag. Creative solution was offered by very apologetic staff but we opted for food being re-made. Not long after the correct food was given and was cold. Then we decided lets eat the holiday pie you cant mess those up. Photo attached shows how wrong we were........
Review №9
2022-06-20I dont eat this food but my grandson and his girlfriend were hungry. I think the price was a little bit more than I thought it should be since it was frozen food.
Review №10
2022-04-21Good quick food cant complain. Strawberry cream pie seems like it was sitting for awhile though.