Delivery
Yes
Mercedes-Benz of Massapequa in Amityville
Categories
Location on the map
Amityville, Suffolk County, New York, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Car hire
Yes
Car wash
Yes
Oil change
Yes
Repair services
Yes
Payments
Cheques
Yes
Debit cards
Yes
Phone: +1 631-213-2023
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Opening hours
- Monday:8:30AM–8PM
- Tuesday:8:30AM–8PM
- Wednesday:8:30AM–8PM
- Thursday:8:30AM–8PM
- Friday:8:30AM–8PM
- Saturday:8:30AM–6PM
- Sunday:11AM–4PM
Other Mercedes-Benz dealer Nearby:
Comments (199)
Had a great & amazing experience with Sales man Josh , he has lots of experience & is a great sales man . I have Mercedes for two years prior & didn’t know anything about mercedes , he educated me on everything & I was very comfortable with him . Thanks josh . Now I know everything about Mercedes’ & teaching my kids also. Means a lot to have a sales man that educates you at the same time
I would like to thank Nelson Morales for his patience, knowledge and sincerity. You made buying a car painless. You were efficient and forthcoming in helping me make finance decisions as well as the best vehicle for my needs and lifestyle. Thank you Nelson. I wish you the very best in health, happiness and success. You deserve nothing but the best. Thank you team Massapequa. All my best, Chris.
Third Benz purchase in 5 months from Massapequa. This one for my parents. Went back to Nelson and he delivered again. Very accommodating and efficient as always. Just like the first purchase, he took care of everything. Absolutely the best. Would recommend him to anyone.
Paul Rodney the Service Advisor was Amazing..He took the time to assist me with my new purchase.. even tho I had no appointment..I just took a gamble to stop in for help...He went above and beyond to help me and made sure I had an understanding of the vehicle..Hes now my Go To Guy... and this Mercedes is my Go To Dealer because of him!!Much appreciation!!
I had a wonderful experience! I had a nail in my tire and the service associates were able to help me right away; even though I did not schedule an appointment. I was back on the road within an hour. My service advisor, Mateo Calderon, was kind enough to check my warranty and offer additional services that my vehicle needs. The service I received today definitely made me smile!
From beginning to end the experience was amazing. Josh our sales representative beyong amazing without the hassle or dealing of a typical car salesman which I as most detest dealing with. Dolores Finance manager was outstanding with explaining all my questions and smooth with all the paperwork. Dont know about service yet but if the team is as good as the sales team all shall be good.
Walked into Mercedes of Massapequa right when they opened to check out their wide selection of preowned cars with two specific cars in mind. I was quickly helped by Amanda Viera who had a pleasant personality and tried her best make me happy . We went to test drive one of the cars that I was interested in and she showed me around. When it came down to finalizing the deal , she again tried her best make me happy and to meet me at the price I had in mind. Amanda introduced me to the sales manager , Nick Guadagno who went over the price with me and confirmed the best possible deal. Lastly the finance manager , Edvin Bilali reviewed the paperwork and warranties with me and answered any questions I had regarding the sale. Noone was ever pushy or rude , everyone tries their best to make the customer feel welcomed and to walk out with their perfect car and at a great price. Amanda got me in and out in about 4 hours with the car. If you see something you like at Mercedes of Massapequa , stop by and say hello to her and you might just be driving out with something new.
This was my first time dealing with Mercedes of Massapequa. Josh was such a patient and helpful salesman. He took his time and explained the car and was never pushy through the experience. I would recommend Josh 100 percent if you are in the market for a new Mercedes. Thanks for a GREAT experience!!
My experience was extraordinary with the expertise of Service Consultant, Charlie Graf who is professional and personable! My warranty allowed me to have primary services performed and the whole process was streamlined! It was truly my pleasure going there! I will continue to go there for any maintenance jobs or repairs needed for my vehicle. Thank you all for taking good care of my car.
Shout out to Chris he was very helpful and was always there to pick up my calls even when it was late at night when I had questions or concerns! Got me the deal I was looking for without any hassle. Will definitely recommend him.
Josh made my buying experience smooth and easy. No long waits everything was taken care of the day before and I came in and signed and was out in less than an hour. He consistently followed up to make sure I was happy and found my dream car for me in no time. If Im ever looking to upgrade would definitely go back.
I want to thank Nelson our salesman for walking us every step of the way to purchasing our new car. He was very professional and very attentive. Definitely would recommend everyone to him. He made our buying experience very smooth, thank you.
Had the best experience at this dealership. Definitely treated you as if you were part of a family there. No Shady business just beautiful cars and hard work. Noah Roth was out salesman...we couldnt have had a better salesman to assist with our needs. I will always return to Mercedes..the best of the best 👌
Nelson helped my Mom trade in her car for CPO MB! He was fantastic to work with—professional, straight to the point and didn’t waste our time with a “car salesman pitch”. Oliver the finance manager was also wonderful in getting my mom the best warranty possible while sticking to her budget. Can’t say enough good things about MB Massapequa!
I can’t say enough good things! we had a great experience. we drove 4 hours from PA twice due to some hiccups in the process, but the dealership was beyond amazing to make signing/pick-up happen when was convenient for our family. Team effort made it a great experience, would drive here again for the experience alone! you want to be taken care of, this is the place!
I recently purchased a Mercedes A220 from Massapequa dealer and the experience was so smooth.. we were there for about 4-5 hours on a Sunday and Angelo G. made sure we were able to leave with the car that day… he listened to everything I requested price wise and car… everyone was very helpful and offered amazing service.. thank you Angelo, Eric and Oliver!! I’m recommending all my friends and family there
Excellent service. Not the usual haggling over dealer prep charges, blah, blah. Got the exact car I wanted and got pretty close to the trade in value I was hoping for. Mercedes financing and out the door with my new car in 3 hours!
William West was amazing, made the whole process seamless. During COVID times when there is a scarcity of supply, many dealers have forgotten the basics of customer service. William is definitely an exception to that, which makes him one of the best in the industry and makes me a customer for life.
Ok wear do I start. As I walked in I was welcomed by who I now consider the most Awesome Car Salesman in the world! We just clicked from the start. I already knew I wanted the truck advertised and with no hesitation Erick said no problem he will go get the key and I can check it out. Unfortunately the car was so new to the dealership that it was being repaired and cleaned up. I told him I still wanted it to his surprise I was serious. Erick and me worked out a solid no nonsense deal within minutes. We hit another bump in the road bec something else had to be repaired but again Erick kept me informed every step of the way, even sent me Picts. He went way above the call of duty. I just want to say thanks and I wish there were more honest and straight forward Reps out there like him!! Make sure you ask for him when you go there!!
Thank you to Mercedes of Massapequa and Michael Lebhar in Sales for an outstanding experience! Mike’s professionalism and determination to make his customers satisfied is remarkable! He went above and beyond for my husband and I . We had such a amazing experience , we not only leased one, but 2 cars in one month! Thank you for making the process nice and smooth!! We are recommending Mercedes Benz of a Massapequa to all our friends and family!Stephen and Rosa Schillizzi
Michail in Sales and Edvin in Finance are just amazing professionals and very easy to work with. We got our GLE from them and they made it happen in a day and it was a pleasure buying the car from them. Beautiful show-room and amazing team make Mercedes Massapequa the place to buy your next car. All the Best guys!!!
My husband and I had the best experience working with Albert. He was very helpful, knowledgeable and patient with us. Albert provided us with all of the information we were looking for and made our experience easy and made us feel like we had known him for years. We definitely recommend asking for Albert at Mercedes if Massapequa!
Great service. .just bought a new used MB and brought my car there for inspection and service. John took car of me. He was very friendly and knowledgeable and what needed to be done to my car.. All the staff are very friendly and always remember who I am. I actually enjoy bringing my car there for service.
Best experience hands down, in and out for a brand new car. I had a great salesman I would highly recommend ( William Craft Aka Bill) he as honest, attentive and made sure we were happy. I highly recommend this location and my salesman Bill!
My experience was top notch from beginning to end. I decided to drive away from my home MB dealer and give them a shot. Massapequa MB has earned a client for life. Charles Graf has earned my service business for life. Charles is very knowledgeable, kind, and very patient.
If you want top notch customer service and a professional experience like no other, this dealership is just that. Joshua was an amazing person to deal with. He was more than just a salesman, he was a genuine down to earth happy person that cared more about myself & my fiancée then selling the car. I drove about 2 hours from NJ to buy this car and what drew me into this dealership were the people. If you want to stay away from the typical car salesmen and have a great car buying experience, dont hesitate to visit and ask for Josh. Please also use mbm.josh(Instagram name) for reference of my purchase. :)
Peter (sales manager) and Ness (sales specialists) provided the best sales experience ever!. This is really hard to find in a car dealership. Thanks Ness for finding the right vehicle for my wife. She is really happy!!!!
We had a great experience with Mercedes Benz Massapequa. Our Salesperson Joshua Kadukara was outstanding. He is very personable and made my husband and I feel so comfortable through out the sales process. He kept hes word and kept us informed throughout the entire process. He made our car buying experience a pleasant one. If your looking to buy a new car visit Mercedes Benz of Massapequa and ask for Joshua Kadukara you wont regret it.
Fantastic time dealing with Josh, out of state purchases can be a little daunting not seeing the car and doing everything remotely but he made it a breeze. Car arrived just as described and he was in constant communication every step of the way.
This review is for the service department. The attendees are extremely friendly and respectful. I have been to almost all the service centers in the greater New York area. That includes Silver Star, MB of BK, MB of Rockville, Helms Bros, MB of Manhattan. None of them have come close to this service center. Especially because of Vivian Keshtgar. She is the crown jewel of that location. If you need someone who actually cares about your needs she is the one. Very determined to find the problem and solution. She has a lot of experience and I got really lucky to have the opportunity to coordinate all my repairs through her. I live in Brooklyn and drive all the way to Massapequa to take my car to her and her team. She should be a manager not the position she’s currently in now. They have great availability and are able to get to your car sooner than other service centers. Thank you for everything Vivian.
What an incredibly great experience purchasing my GLE from Mercedes of Massapequa. Michael our salesperson was very helpful throughout the entire process. I highly recommend this dealership to purchase or lease, the service is top tier!
The best possible service personnel I have ever had the pleasure of doing business with. Both Paul and Jay deliver professional and curious attention to all Customers beside myself.Thank you both for your efforts and the detail you have provided to me it was an exceptional experience.THANKS DEAN
I would of appreciate my truck to be properly cleaned during my service appointment.After all Mercedes is not that cheap to be paying for and its part of my package. My truck was not even vacuumed and properly washed. I was so disappointed and upset at the point where I payed at a car wash to get it clean.
I am thrilled at finally purchasing one of my dream automobiles. This 2018 S560 Coupe is special. Owning a R350 and having it serviced at the Massapequa dealership is always a pleasure. Its been a journey. John McGuire in the service department (whom I consider a friend) years ago got me started looking for my next vehicle. His encouragement brought me to this purchasing decision. I have to also give Fred in the service department a special thanks for his polite conversations. We old guys have to stick together.I initially strolled in the showroom looking for a SUV for my sister in law. Salesman Vishnu DasVish came over and gave me some information. I casually asked about the two white convertible S560 Coupe on display. He said How about this black hardtop S560 near his office. The rest was history. Vish is easy going and made it easy for me to realize purchasing my dream car. I brought my wife with me and she gave me the green light. IT WAS ON!!! We had Vish laughing. He seemed like a family member instead of a salesman. I brought my sister in law to meet Vish. We laughed so hard that she will be placing an order for a GLB 35 AMG from Vish next week.When I came to take delivery of my S560 Coupe, Mercedes Benz of Massapequa detailed my vehicle and staged it with a VERY LARGE RED BOW on the hood. They also had a stand with my name on it congratulating me on my purchase. Vish took pictures along with my wife. Delores Russell came over along with other staff members congratulating me. It seemed like Christmas 🎄. Very moving moment.I have to thank Eric Walker. I told my wife if we had a son, it would be Eric. Kept us laughing and he was patient. Me Being old school, Eric was VERY GOOD in explaining to me how to operate the switches and buttons. He was extremely informative. Much love to you Eric. The technology on this vehicle is next level. Hard to believe its a 2018!I know this is a long thank you, but I had to express my gratitude to Mercedes Benz of Massapequa dealership. They are the best!
I bought a S550 Cabriolet from Massapequa Mercedes and was thoroughly satisfied with the entire buying experience. The initial sale was handled by Amanda Viera who was very professional and knowledgeable about the whole process. Delivery and financial aspect was taken care of by Oliver Barreno who also was outstanding at his job. The final part of the buying process was handled by Paul Napper who sat with me and explained all the options of the car and showed he how to use them.
Not in a million years I would’ve of thought I’d be able to achieve the all new C300. Joshua Kadukara made my dream car come true from the start of the process. He will exceed all your expectations in an incredible professional way. Please ask for Joshua when searching for any type of Benz he will definitely help you out 100%!
Amanda Vera was amazing and great to work with. Easy process and the car was spotless! Thank you so much for helping our dream of owning a Mercedes become a reality.
Entire experience, from start to finish was amazing. From the girls at the reception desk, to the sales associate, the fabulous finance dept/women and the detailed in-service on how to use the features and understand the car upon leaving ... all super fantastic! Would highly recommend dealership for all the above. I couldn’t of asked for a easier and more enjoyable car buying experience!
I was looking to purchase a sprinter which is hard to find. I saw one on their lot and double checked their website to see the price and I actually spotted 2 sprinters but I wasn’t able to spot any numbers so I called Instead to see he said they don’t have any sprinters so I drove by the next day and it was still there and it’s been 2 weeks that sprinter is still there for sale but if you ask them they don’t have it. So make sure they have what you’re looking for before you go there because seems like,they don’t!!
My sales person Joshua Kadukara was awesome. If you want a sales experience that has no sales to it…..just knowledgeable. educated and advisory then he’s your guy! He worked out a fair price my trading and the new car ……. they did not price gouge!When the manager Matthew DencyCame out front to “say hi“ I was pleasantly surprised that he actually was there to just say hi and to chat. He Was an consummate gentlemen. When I got to the financing Dolores Russell Was fantastic as well. No hidden costs no gibberish just straight information. And I really I want to thank Fredd Abban who Randomly called me that morning to let me know There was a similar SUV to the one I had available in the dealership. So on a whim I went down to try it out. This team was so on top of their game , Joshua is so phenomenal, I bought the car. Thanks again Joshua. I am a sales person myself and I very much appreciate the way in which you handled my entire transaction. Keep up the good work I appreciate the hustle, you have a great team around you keep up the good work!I will definitely recommend you and I will definitely be back. God bless
Just got my new mercedes HLA250 on 4/26/22.The car is really nice with awesome features and the ride back home was impressive.Tha sales consultant Mr Albert Salib was really friendly from the time we made the deal until we got a hold of the car.The staff was equally friendly and helpful. Special thanks th Mr Oliver Barreno the financial manager.Thanks Mercedes Benz of Massapequa
Very unprofessional!!! Made an appointment for servicing for 0930 on 20220520 got there on time was inform that it would take 2.5 hours. At 5:30pm called for an update only to hear that car hasn’t been in shop they were waiting on a specific mechanic and the vehicle would be worked on in the morning. Ok where was the courtesy phone call to inform the customer of what was going on. So I could decide and why would u think I would be okay with that. Messing up my plans inconveniencing my family and I. It was a thunderstorm that evening and it took me over and hour to get there because I was no longer interested in them working on my car. Don’t even deserve a star
Of the many times that I had to go thru the process of buying a vehicle, be it new or used, this was my best experience by far. My salesman Joshua Kadukara was very straightforward and super professional. He took his time to carefully listen, and gave all the necessary info on the new 2022 GLE 450 4MATIC SUV that I came to check out. Within a few minutes, I decided to purchase the vehicle. His approach was truly second to none. Thank you so much Josh!!!
Awesome! Nesvelyn Reyes Was very polite and helpful. She went out of her way to explain my options in detail. The staff were all welcoming and friendly
This is our first Mercedes and it was the best experience weve ever had at a dealership. Noah, AJ and Brandy get 5 stars each! #happywifehappylife
Recently purchased a 2021 AMG C 43. The process was smooth from seeing the car in the showroom to me driving off the lot within a few hours. Mike Lebhar was my salesperson. Very easy to talk to and he listened and understood what I was looking for within the product and finance. Edvin handled the financials and lease and is the coolest finance guy I’ve ever come across while purchasing a vehicle. Eric Walker introduced me to some cool features as he handed the keys over to me. Awesome, warm, and helpful staff. Highly recommend Massapequa over any other MB dealership on the island. I also had a nice conversation with another salesperson named, George Murdock, where we both had some mutual ties in another state. Great people!
My wife brought her car in for service and was given a loaner car. According to her the loaner had the distinct odor of cigarettes in it. She was immediately suspicious when they gave her the car with the all the windows down. It was 20 degrees out! Also it appeared there was a sticky substance on the dash and console buttons and knobs. Very disappointing!
Great team. Vivian and Fred and rest of the team very friendly and helping. Everyone makes me feel very comfortable and that I am in good hands. Highly recommend.
I would recommend anybody who’s in the market for a new vehicle to come here! Everybody had wonderful customer service and made the process as quick & efficient as possible! Ask for josh
I would just like to say that William Mecca of Mercedes of Massapequa did a great job explaining the car thoroughly of what the car can do the safety features inside and out. He gave me the better price of any other dealership. The process was very quick no haggling and gave me the bottom line price. They made the deal work quick, had the car prepped and showed me a great feature that Mercedes does with the Mercedes app auto starting the car locking the doors. I would recommend Mercedes of Massapequa with their staff great job!!
I was accompanying my mom in law thisnpast Saturday on her way to purchasing a Mercedes as a 60th birthday gift for herself. We had the pleasure of being paired with Michail Lebhar who from beginning to end was so accommodating and upfront with us. He helped my MIL secure the best deal on her purchase and I never got the swindling car salesman vibe from him. We left out of there with her new C300 and great appreciation of the service we received from him, Gloria in finance and Eric with tech support regarding hooking up her vehicle. Top notch!
EXCELLENT DEALERSHIP - GREAT CUSTOMER SERVICE (CUSTOMER MEANS SOMETHING); EVERYONE TRIES HARD TO SATISFY. i HAVE LEASED MANY CARS FROM THEM AND AT PRESENT HAVE TWO ON LEASE-I WAS NEVER DISAPPOINTED IN SERVICE RESULTS (VIVIAN IS TRULY OUTSTANDING AS A SERVICE REP-SHE GIVES HER ALL) AND ALBERT AND GEORGE ARE TRUSTWORTHY SALESMEN-TRUE ASSETS TO THE COMPANY. MY NEXT LEASE WILL BE WITH MASSAPEQUA OF MERCEDES BENZ
Albert Salib was absolutely PHENOMENAL. I would not have felt as comfortable buying my new car without him there. Ill be a customer as long as hes there
One of the best dealerships for servicing your Vehicle in the Long Island are. Very pleasant, nice, and accommodating Service Advisors!
Fastest to schedule appointment for service with a loaner car and great process for drop off! Less than 20min start to finish and Dwayne was great!!!
Ask for Josh, he keeps the process stress free & is always there when you have a question or need anything. Never makes me feel like a bother & he always goes the extra mile for his clients!
William Kraft help me find a great vehicle at a great price. Thank you William thank you Benz of Massapequa I would definitely refer them. Peter
Micheal was a great sales person helped us very smoothly will definitely recommend Mercedes Benz GLB 250 SUV
My first visit to MB of Massapequa was a wonderful experience because I had the pleasure of having Nelson M. As my salesperson. He listened to everything that was important to me, within minutes I was on my test drive with him and I quickly realized he was patient and well informed about the vehicle. I purchased my first Mercedes that day! Dolores and Brandy were so pleasant and personable which was comforting. Eric was super friendly, patient and knowledgeable while explaining the technology of the vehicle. I highly recommend visiting this dealership for your next purchase.
Usually the service is excellent. The staff is amazing. My service manager is awesome. This time the issue is not resolved. Had to bring the vehicle back.
I know it’s easy to write a rave review when things work but I have to in this case. My wife hit an enormous pothole that took out three tires on car. She was shaking when it happened and called John a service manager that was still there that evening. He helped her with contacting tow…and basically went through everything to help the situation. He really kept my wife calm and got appt next day for us and stayed in touch next day. Thankfully I had tire insurance and it was covered. The one item I always take and this time needed. This is our 3rd lease and just signed for 4th. Very attentive now and always in the past. Thanks guys
Best purchasing experience I’ve ever had. Brandy and Marc were excellent. Their friendliness and kindness made me feel right at home at this dealership. Matt the GM was professional and came out to greet me and make sure all was well. I will purchase all my vehicles with them. I recommend this team to all my friends and family.
It was great purchasing a vehicle at Mercedes Benz of Massapequa. In all of my experiences Ive had with this dealership, I have yet to have anything but the absolute best. The salesman, Peter, was very knowledgeable, helpful, and most importantly he never pressured me to make a sale. I went to numerous dealerships in an attempt to pinpoint which vehicle I wanted to purchase and Im glad I didnt purchase a vehicle from the other dealerships. Mercedes Benz of Massapequa is one of the best dealerships I have ever been too and next time Im looking for a new car, for sure i’m going to Mercedes Benz of Massapequa. Peter patiently saw me through all the details. I was able to buy the best car to suit my needs and it was all because of the wonderful staff. I would recommend this dealership to anyone who feels like buying a vehicle is a chore or to anyone looking for a terrific experience. The car buying experience should be fun and enjoyable, which is precisely why I chose to give Mercedes Benz of Massapequa my business.
I was looking to purchase a sprinter which is hard to find. I saw one on their lot and double checked their website to see the price and I actually spotted 2 sprinters but I wasn’t able to spot any numbers so I called Instead to see he said they don’t have any sprinters so I drove by the next day and it was still there and it’s been 2 weeks that sprinter is still there for sale but if you ask them they don’t have it. So make sure they have what you’re looking for before you go there because seems like,they don’t!!
I had a service appointment yesterday at 10am to have my car picked up and a loaner dropped off at my work address. No call, no show. I called in the afternoon to inquire about what happened - apparently all the managers were in a meeting and I was never contacted. This is the second consecutive occurrence.Previously when my vehicle was being serviced, they actually had another loaner crash into my driver side door at their facility as they were about to depart to make the return. They provided several loaner vehicles while they replaced/fixed the damages at no cost to me. It was the right thing to do. At the time, we were interested in purchasing a new vehicle but their sales dept was so far removed from what was going on in service that there was no special handling of out interests. I wanted to keep my services here in good faith that when I needed a new vehicle we would be well taken care of but based on my recent experiences it doesnt seem likely.When the car is actually there for service, they do a phenomenal job. Kuang is my service manager and he is really the best. No complaints at all but unfortunately everything else is sub par.
I enjoyed visiting this dealership.The process of leasing was very smooth.Joe Bonavise ‘s presentation of the car was beautiful. Joe is an excellent salesman and a very thoughtful person.I highly recommend him and the dealer ship.
Wonderful experience, today I went and saw Mark and I’m happy that I got my car today. He is one of the best. I recommend this dealership to anyone looking for a Mercedes-Benz. They have a wonderful team that works together.
Michael Lebhar is amazing!!!!! He helped me get the car of my dreams. Made it easy and the whole process enjoyable. Thank you Michael!
This is my second time purchasing from Mercedes benz in Massapequa. My salesperson Albert Salib was very professional and personable. He made us feel like family and worked for me to make my lease affordable
Mr. William West was amazing he was kind and worked with me and gave me a deal that I couldn’t refuse and Ms. Brandy got my paperwork done so fast I was in and out in no time great Dealership they’ll definitely be seeing me and friends there again!
Everyone I come in contact with at Mercedes Benz of Massapequa from my service advisor Victoria to Doreen who sets up the appointment right down to the drivers that take my car and deliver me a loaner Nick & John they are ALL AMAZING!!!! I do not live close to this dealership and I choose to deal with them because they always go above & beyond!!!! ❤️❤️❤️ them!!!!! They make servicing my Mercedes stress free and pleasant!!!!
This was by far the best car leasing experience I have ever had! Everyone was incredibly nice and welcoming, and our sales person Josh was an absolute pleasure.
I had the pleasure of working with albert , he sold me my 2018 GLE 350 I wouldnt have bought a car from anyone else. outstanding costumer service and attention to detail on finding me exactly what I needed / wanted personal experience great guy . Albert the best of the best
JOSH! Thank you for making the experience rewarding and memorable. Josh was attentive, informative and extremely professional. I would definitely recommend Josh if you’re visiting this dealership.
I had a GREAT EXPERIENCE with the Service Department of Mercedes Benz of Massapequa. Starting with It being super easy to get an appointment. I was greeted as soon as I pulled up by two young men then in a Flash the Service Advisor, Ms. Victoria Thompson, was at my side to welcome me, check my car in and tell me what to expect from the servicing. The waiting area is very comfortable and after a not so bad wait, my car was done, washed and waiting for me. A++++
Dwayne is the best! He communicates with me about my car and is very knowledgeable. Thank you for always taking such great care of me!
I was well taken care of by my service advisor, John McGuire.He explained what needed to be done , ordered the parts, and had my cleaned car back to me the next day.Thank you for the excellent service!
Went in for a windshield repair appt and basically sent home since no one contacted me for 2 weeks for insurance info and basically considered my fault. Waited for their call and even called in Friday to ask to see whats going on since i needed the loaner also, was told come in Monday as scheduled just bring in the info it should be good. WELL, not the case. Im figuring it was a higher up service rep who helped me since she was in one of the glass window offices in the back. Straight out told me cant do the windshield since they did not get the insurance approval and started to tell me to call the company who handles it and see how they can help me and come back but wanted to do other services on my car. Like seriously, the windshield is my main concern. Instead of going out her way and actually saying hey let me try to resolve this since there was misinformation on their end and let me call the windshield company and see if i can get it done sooner since we will have the car for other stuff, instead she easily lets me walk out the door. When i walk out immediately shes in the office next door chatting. Was actually going to drive back and just pay for the repair since i took the day off but then i figured nope dont want to give this dealership money. Second time this place has wasted my time. Really need to work on training their service employees and train them on customer satisfaction.
From dropping off the truck to picking it back up the service was excellent. My service agent Kwang stayed in touch with me letting me know what was happening by phone, email and text. When it was ready he advised me and gave me the options of different ways I could pay which was great I did pay by phone with him and pick up the car the next day all clean up and looking good. I was in and out in about 5 minutes. I have been withthat dealership since 2007 and the service is always impeccable.
I recently purchased my second vehicle from this deaership, The team was very attentive and professional. Eric Walker, Mark Kimmel and Oliver Barreno were great communicators, quite pleasant, very straight forward and they made my car purchase experience an awesome one!
This is my 3rd car from this dealer. I am very happy with their service and their professionalism. The built me the car without trying to sell me one from the inventory while other Mercedes dealers in the past have refused. I traded my 5 year old Mercedes and I got a good price.I will be returning in about 4 years for another one.
If there were more than 5 stars on a rating scale I would definitely use them! Great experience in overall, I would definitely recommend anyone to use Nelsons help. My family has seen many dealerships and have talked to dozens of salesmen before we came to this location, but the service that Nelson provided us with is beyond compare. Very professional and knowledgeable, doesnt put pressure on you, just simply tries to find the best fit for a customer. Experiences like the one we had makes you want to go back to this place, definitely worth recommending to family and friends. Well-deserved 5 stars.
Massapequa Mercedes Benz service and service writers were impeccable just what I would expect from a Mercedes-Benz dealership! I highly recommend them they were at efficient quick and I’m very satisfied with the service!
Went for service- wonderful- would give ten stars if I could. Our service writer, Mateo, was on top of our situation, kept in frequent communication, and could not be more professional. And Fred!! He helped us tremendously to understand the features (many features) of our GLS. He spent so much time, and really went above and beyond. This is the fourth MB Ive owned since 1995 (none were bought from MB Massapequa) and this is by far the best dealership experience I have had. Based on this service experience (my first time to this dealership) I definitely will be buying my future vehicles from MB Massapequa. Note this is an honest, real review- I do not work for them nor do any of my relatives of friends. Great place.
Charlie is always exceptional whenever I come in to get my car service and he always follow up with a phone the very next day. Outstanding service.
Service Advisor was courteous, professional, patient, knowledgeable, determined to be sure I was completely satisfied with end result. Now that’s service.
The service was excellent I will recommend them to anyone I couldnt ask for a better service An Eric from the sales department he helped me out a lot Im not afraid I had 2 erics that were perfect
Love this dealership, Bill was such a great salesman and got the job done ✅ and I finally have a Benz woohoo 🥳 . I would definitely recommend this dealership. Not only did he help me once but he helped me again buying a new car he is the best !
My service advisor was very nice but I felt some of the policies for a Mercedes dealership were poorly conceived. Specifically, I was charged $5.00+ on my credit card for gas AFTER I left when it was too late to fight it. I also only drive 20 miles, AND bought $5 in gas and returned the car at exactly the same amount as it was given me. I spent $50K on the car and $300+ on this service, and you add $5 for gas that wasnt accurate? The loaner car also had a sticker on the dashboard (of a Mercedes???) saying I would be charged $4/gallon. Everyone who rode in it commented they never saw a dealership do that, especially on a luxury car. The whole experience seemed cheap and a money-grab instead of what I am accustomed to at our Audi and Lexus dealerships we deal with. Oh, and although we paid $1,000 upfront for what was sold as two all-inclusive services, we were charged another $50 to rotate the tires because that wasnt included in the service plans. I never had a car where a tire rotation was an extra fee when paying for regular 10K and 20K services.
My service representative Victoria was phenomenal. She was very professional and efficient and made my experience absolutely awesome. My loaner car was ready promptly clean and one that was comparable to what I drive which made me very happy. She also kept me updated with text messages and phone calls. Just outstanding. I’ve had not so good experiences before in the 7 years I’ve been coming to Mercedes of Massapequa and I had vowed if this experience was like any of the prior this would be my last visit. Victoria has restored my faith and caused me to keep my service business with Mercedes of Massapequa.
Vivian is the greatest she is knowledgeable personable and just an over all the best she is an asset to Mercedes Benz
Michael, West, Fred and Oliver were amazing with customer service and the made my experience run smoothly and I left extremely happy
Eric Batista Was excellent very informative Conducted himself in a very a professional manner I would definitely use him again for myself and refer him to others.
Ive been with Mercedes Benz of Massapequa dealership since 2011. I just would like to thank the salesperson Albert Salib. He is a great guy and is very helpful finding a vehicle for you that suits your needs. Thanks for answering all of my questions. He was very professional, attentive, and polite. He doesnt make you feel pressured or rushed. I will be recommending family and friends to Mercedes Benz of Massapequa dealership and refer them to go see Albert Salib. I love my new vehicle. -(Tanya D.)
I had an issue with something with my service and Robin the Service Manager was so incredibly helpful and efficient. He handled my problem with ease and professionalism, and I was very happy. I did not expect it to go the way it did so I was pleasantly surprised. I have nothing but good things to say about everyone I’ve dealt with at Mercedes Benz Massapequa from Nelson and Mark in Sales, Victoria, Lydia and Robin in Service and everyone else across the board. Highly recommend!
Awesome Service!!!I didn’t know what to expect due to to Covid but my car needed to be serviced and this was not only my first time getting the car serviced but it was also my first time using Mercedes of Massapequa service dept. Andy Garcia was an excellent service rep. He was very courteous and professional. The entire process from the time I called to make the appointment until pick up was what I wanted from a dealership: Professionalism, Accommodating, Skilled Expertise, and Honesty. Thank you Andy for being a great rep and Alexandra for making the appointment and setting me up with the loaner. Thank you MB of Massapequa you just earned a new customer!!!!
Every time I’ve been inside a dealership, I’ve came across snotty sales people who try to BS you as much as possible just to get a sale. My experience at Mercedes of Massapequa was not like that at all. Albert has to be one of the most genuine and humble sales people I have ever met in my life. He is a great asset to this dealership. He made my buying experience a smooth and simple transaction. I was offered a great deal out the gate that I could not refuse.. unlike other dealerships, where one would have to haggle to get the deal they want. If your looking for a Mercedes, go to this dealership and ask for Albert, you wont regret it.
Mercedes benz of Massapequa is # 1 .Excellent customer service. And superb employees... All this makes it a rewarding Experience...
**Update** The next day after posting this review Jason the service director reached out to me and was very apologetic and offered to work with me to remedy the situation and make it right. I was very surprised at the sincereness and the fact that he followed up about my review. Changing my review to 4 stars.Extremely unhappy with John the service advisor. He took over a day to return my calls or get in touch with me on the status of my car. I attempted to reach him by phone and text and there was no communication till the next day and did not update me before he left and was not due back the next day. He proceeded to also take over a day to send me the link to pay for my vehicle. After having my goodwill repair he was extremely rude making it seem like its somehow my fault that Robin and I got the price of a part wrong and how I should be lucky he honored it. He also stated that Mercedes of Massapequa will not be waving the labor on the other seat handle as per what corporate and Robin agreed with therefore telling me this dealership does not honor or stand by its word or stand by corporates word. He also neglected to put my new registration sticker on and I had gotten about a mile away before noticing he neglected to put it on or call me that it was on his desk. Ive brought my car here for service since I got it and have previously had really good experiences especially with Julia. If your looking to get work done here id deeply reconsider and I have heard very good things about the Huntington dealership.
The Service crew at MB Massapequa is top notch.Professional, knowledgeable, courteous, and friendly.John McGuire and Zach Gehm went above and beyond the call of duty to help me out with my E63.Great communication and advice.Very happy with the whole service experience from start to finish.Highly recommended!A++
We bought a brand new Coachman Galleria a few months ago and have had nothing but problems with all aspects of the RV. When we were visiting Long Island we ran into another problem with the starting of the Coachman. After much effort we got the it going. It has a Sprinter chassis. We went to the Mercedes dealership on Sunrise Hwy. Amityville...with no appointment.We were treated extremely nicely with all whom we spoke to. We were directed to “Jay Lettiere”, the service manager. Even though we didn’t buy the RV from him, he still treated us with respect. He got us in quickly. He explained the problem to the foreman, “Frankie”. Frankie spent time helping us with the sliding door issue that we had. I only wish we had a Mercedes dealership near us like that. We come from Delaware and around us it is a big problem getting help like this. No Mercedes dealerships wants to take ownership to our problems. With Jay it was a pleasure meeting him and getting help from him.
Outstanding service from the sales team... Nelson is a gem and got me into a GLA250 without any obstacles. He coordinated to purchase my previous vehicle as well and I was in-and-out of the dealership within about an hour. He even invited my big dog to come inside - I declined but the team was very courteous, regardless.Ive previously had horrible experiences with dealerships and predatory practices but not at MB Massapequa. Nelson was up front, very clear and just a nice guy to work with. Stoked for my new wheels :)
The best car buying experience after 12 years of my friend Paula owning a Porsche I was afraid at the beginning but end up so easy and pleasant. My salesman, Marc Kimmel, was knowledgeable, professional and patient. No time wasting, hassle free with the best tripment from the initial inquiry, looking for the percfect car for my friend through the sales process was so easy thanks to Marc dealing with Mecedes Benz of Massapequa was an excellent experience for my friend and her new AMG C43. Thank you to Matt Dency and Gregg Vitello for always taking care my friends. She is so happy with her new car!!!! ONE MORE HAPPY CUSTOMER THANKS TO MERCEDES BENZ OF MASSAPEQUA.
John McGuire provided me with excellent service. I feel he values my business and is courteous and professional. I enjoy working with him.
Service Department is FAST, My Service Advisor Charles Graf, Knows what he’s talking about, lots of service advisors from others mercedes don’t know anything about cars. Charles kept me updated and I definitely will keep coming back
Super fast working staff. When to buy out my lease... between paperwork,credit check, and payment option....I was out the dealership in less that a hour... super fast amazing service.
Love doing Business with Michael & dealership. Honest & able to assist to get you the car you want. Already on my 2nd & super happy
Vivian is the best service rep you could ask for! She’ll take the time to go over what you need and what you don’t need. I bring my old 2016 e350 there because they understand some of us still cling to our older cars and they’ve worked with me on price knowing it’s not covered anymore. Great place.
I just picked up my Certified pre-owned Mercedes C300 coupe, and I could not be more pleased, not only with the vehicle, but also the service. Nelson was my salesperson and he was attentive, polite, respectful he made the process easy and efficient, and my business manager was Oliver he helped with the finance portion of the deal, and was very personable, professional and I would recommend this dealership to anyone.
Leased our 2nd Mercedes GLB from Mark at Mercedes of Massapequa this past year. He worked to get us into the car we wanted at the right price and quickly! On top of that their finance guy, Oliver, was great. Very personable and walked us though all the finance details until we were comfortable. Would definitely recommend this dealership!
The dealership staff were super helpful and helped me getting my dream car. I was doing and out of state trade in and they helped me through the process and all the paperwork that I needed. They went the extra step by having a delivery specialist ensuring I get to know each and everything I need to know about my car, which I haven’t seen other dealerships do. Special thanks to Nelson, Brandy and the delivery specialist who helped me through this process. I would recommend everyone to check them out.
From the first co tact to delivery of my brand new EQS 580, Mercedes-Benz of Massapequa was pleasant, professional and knowledgeable. They made the leasing process seamless and simple.Thank you, I love my new EQS.
Joe was great to work with. Knows his cars and made everything fast and easy. Everything was on time as promised and they definitely went above and beyond getting the car ready.
Michael king helped me out from the minute I walked in… didn’t rush me into anything took his time and put me in the rite car I told him my budget and situation he got me out my finance completely and into a lease that fitted my needs. Even pushed to get my mom from tier 2 to tier 1!! And also dealt with my patience cause I was very impatient and nervous lolThis place was recommend by friends and I see why , dealing with other dealers they run you’re credit with a million banks and treat you like dirt. Not here ran my info with 1 bank , took their time with us even switched up some stuff last minute and all worked out great. This is James ostrich by the way 💯🤎 go see Mike!
Noah was absolutely stellar: neither my wife, nor I are car people, but he was patient, attentive, supportive, and genuinely tried to help us find the right vehicle for our family. Can’t recommend them enough: they’re genuinely car people who enjoy and respect what they do.
I had to change the four wheels on my Tiguan I went to Mercedes massapequa very professional personal. Thank you all, I highly recommend it
Ordered parts for my shop Kevin was very helpful and had my order ready for my son when he arrived, Kevin said parts dept. Is open on sundays as well great to know.
We dealt with Jay for a problem with our Sprinter truck RV. He was very helpful and a pleasure to deal with.
I understand there is a shortage on cars these days, but came in based on inventory displayed on their website. Plus I wanted to test drive a car. Upon entering we were immediately approached by a sales person. My wife and I explained our intentions. He laughed, seriously laughed in our faces, and said there is only used cars and I should know this. Instead of trying to fit me in another suv or trying to talk to us about our needs he did nothing but award this business a one star review from us.
Salesman Josh, product specialist Fred and Sales Manager are all first rate. Repeat customer for 20+ years
I do not know why this Guy Nick (Manager) still working here even though there are multiple reviews left by people that he is rude. This guy tells me that he is giving me a discount of 5k on a 62k car. A car that is new but was used for test drives and has 4000 miles on it. So I told him that the car is not new then. There is no $5k discount, it’s the depreciation of the car as it has 4000 miles on it. So if he wants me to buy this car give me the discount and bring the number to where I want. He couldn’t understand the basics of buying and selling a car, that the value of car depreciates the moment you take it out of the showroom and it has miles on it (in this case the car has 4000 miles on it). Not sure how he became a Manager. He kept on being rude that I do not understand the math. Worst possible customer service ever. They don’t treat their clients right. They behave like they are doing you a favor by letting you in the store. Nick is the worst of them all. Don’t bother going to this dealership. Rather go to Mercedez Benz Huntington. Staff is amazing and they respect you unlike sales people at Amityville.
Got my G63 from this dealer, the salesperson is good , and finance manger is okay but the manager for pre-owned car is super nasty! I think his name is Mark? or Marc. terrible experience of trading in G550. Will not going back Again !
I have to say this has been the best experience purchasing any car ever! Oliver was my salesman and he had gone above and beyond to help me get into my very 1st dream car the Mercedes GLE 350. I had a unique situation and he had helped my husband and I through the process very easily. Its nice to work with someone who actually stands by their word and the dealership as a whole. Everyone was amazing, polite and the show Room was clean. When they tell you this is what your going to be paying, this is your percentage rate.. that is exactly what your going to expect on the paperwork. I went to pick up my vehicle it was an easy transaction my car even had a big red bow on it which made me feel even more excited and special. This dealership is 1st class all the way and I highly recommend them if youre Looking to get into your 1st Mercedes or your 10th Mercedes! Oliver and this team is definitely where you want to be. Thank you again everyone truly awesome dealership.
The sales rep name was Vish, he was terrific and made my experience smooth and quick. Oliver was in finance, he was amazing as well. The professionalism here is second to none, i will gladly buy my next car from them. Mercedes in massapequa is outstanding!
Excellent service, everyone I interacted with at this dealership is a true professional. Such a positive atmosphere as soon as I walked through the doors. Kudos to Michael Lebhar, he is an amazing Sales Rep who helped me purchase my dream car I found online. Brandy Tsintavis in Finance was also extremely helpful throughout the buying process which went smoothly. Both Michael and Brandy quickly responded to any questions I presented, I am very pleased with their services, this dealership most certainly deserves 5 stars.
I’ve been more than pleased at Huntington Mercedes. Everyone I’ve come into contact with at this dealership and service department has always been friendly and professional, especially Eric Grobert who had been my adviser for many years. I never have a doubt that when I call regarding any problem with my car that it will be taken care of quickly and properly. I would recommend them to anyone who asks.
Im writing to say how wonderful Dorinne is. Twice I had to call her with car problems. I was very upset and crying. Since Covid I’ve been very emotional She spoke to me with such a calmness in her voice and told me not to worry Merecedes will take care of my car. I came in and Victoria Gilley was there when I arrived. She was wonderful again calming me because I was very upset. Both times. Thank you for having such wonderful employees. I love Mercedes of Massapequa been coming to you for 20 years. Bought my car from you. But Victioria and Dorinne give exceptional customer service. Thank youSincerelyDiane Russo
My experience at Mercedes of Massapequa was nothing short of phenomenal. I had the dream team line up of personnel who graced my journey of getting my first Mercedes.I had the privilege of working with with Oliver Barreno. He is extremely thorough, knowledgeable, honest, and has the most welcoming personality. He went above and beyond to make my experience smooth, stress-free, and exciting. It is rare to come across someone so genuine, personable, and humorous. It is quite evident that this line of work is his passion and he is great at what he does.Christian Libramonte knows Mercedes-Benz car technology inside and out. He gave an in-depth tour of my vehicle once it was ready for me to take home. From the day I was put in contact with him he has gone the extra mile to ensure I am loving my vehicle, all my questions are answered, and I am taking full advantage of all the great features my car has to offer. On a random day I stopped by Chris took the liberty of giving me a tour of the facility, installed my weather mats right before a snowstorm, and showed me how to use my car self parking feature in detail.Dolores Russell did a beautiful job of reviewing finances and giving me a swift breakdown of everything I needed to know regarding paperwork. She was pleasant and efficient.Oliver and Chris are the reason why I will always choose Mercedes-Benz from now on.
Only dealership I would go to in all honesty.Bought my 2020 C63S from Marc Kimmel gave me the best deal possible. Very professional. The whole process was very professional, make me feel at home! A few days later realized in the center arm rest I had some type of factory defect. Looked like glue. Went into service and sat down with service advisor Victoria. Once again very professional and sympathetic about my situation, and replaced the defective part with no if ands or buts. I am a very happy customer. I highly recommend Mercedes-Benz of Massapequa to anybody who is interested in purchasing a Mercedes-benz
I brought my car to this dealer for a recall and was disappointed with the personal care. Other dealers, I always knew who was my service guy and they knew who I was as soon as I walked into the service area.I brought my car in at 8:30 for a 9 am appointment for a recall which I was told over the phone it would take approximately 2 hours. It was like a factory line which was no big deal. Not knowing what the proper procedure here was, I asked and was told to waiting in the waiting room. Then I asked someone else and was told someone would come to me when the car was done. Perfect. Questioning myself how do they know what car was mine and who I was? There were many people there. So far, there was no interaction besides someone asking my last name and leave the keys in the car and me reaching out asking about the procedure.People were leaving and by 12:30 I was one of 3 people still in the waiting room and by 1 oclock I asked someone and they immediately got someone to find out what was going on with my car. Needless to say the gentleman came over to me and said it was done and and pointed outside. Not knowing this dealership I asked outside where since it was a big lot and my first time here, only then he walked me out to show me where it was. Then another person came over and said he walked around saying my name. Well I didnt hear that, otherwise I would be out of there an hour ago. Maybe I was on the phone or on my computer, but mind you there was only 3 people in the waiting area. I got no receipt, only a text on the health report multi point inspection.
I always feel at home walking into Massapequa Mercedes facility. The staff always welcomes you and ask if they can do anything for you. The service department very comfortable and cozy. Dwayne McCrea has been my service agent. Very professional and explains details of what needs to be done on my car. I appreciate the loaner car for me to continue to get around with my daily life. I am looking to buy another car soon, This place is amazing.
I have been to several car dealerships over these past few weeks. But the service at Mercedes Benz Massapequa was amazing. Nelson Morales has the BEST customer service! He was knowledgeable and patient. Because of him, I purchased my very first luxury car. I’d highly recommend this dealership. I wish I could give more stars!
Great experience at this dealership! Mark Kimmel my salesman made my car buying experience smooth and easy. Very professional from start to finish. I love my new car!
Josh was excellent and made the buying experience smooth and pleasant.
I was called and harassed by the “manager nick” and accused of leaving a negative review. - I did not but I should have at the time. THIS is in-fact MY Negative review- your employee took a cash deposit from us without having a vehicle that would be available, as promised- we explained our current lease was up and that time was of the essence. It happens, but your communication or lack thereof was and is disrespectful. Given the fact that you were unwilling to rectify the situation it looks like we’ll stick with BMW. Learn proper customer care. Have a wonderful day nick- you sure lived up to the stereotype of a “used car salesman” - unfortunate.
I love this place. Even though I didnt buy my car there, they treat me warmly and like family. They communicate and send you a text telling you and showing you your issue and possible other things you should address and advise if it is immediate or down the road. My personal advisor, Victoria, is totally the best, however EVERYONE there kicks in and will help you. Thank you guys (and ladies) for taking the time and great care of my car!!
I had a recall on my Sprinter. Since I live on the Northshore I made an appointment with Smithtown. They made me wait months for an appointment and said it would take 3-4 days. I dropped it off and 9 days later it had still not made it into the shop. Being that I use it for work I picked it up and figured I would call another dealer. I called Massapequa and spoke with Jay, he said drop it off tomorrow and we will get it done immediately for you. And that they did! Jay was a pleasure to work with, he communicated throughout the process, my Sprinter runs great and I plan on telling every Sprinter owner I see to go to Massapegua and speak to Jay!
Sttay away from this dealership, would be my advise to all. It started that due to these times there is a shortage of cars due to manufacturing chips for cars. I understand that I also understand that due to limited cars there is a wait time for new ones to be delivered. As well, I understand that the dealers are selling vehicles above MSRP because of market rates.What I dont understand is when you are spending $70 k on a car and the sales person tells you that they didnt realize a co-worker sold it to someone else. Realistically, since I didnt put a deposit in it because it was not required yet, I can see it being sold to someone else. My loss! I go back and forth with Erik trying to find a vehicle that Im not just going to settle for and need much sooner than later. We come up with a car that is now almost $75k. Its not coming in for another 4-6 weeks but if I must wait, what can I do? I immediately gave a deposit of $1000. I never signed a sales order or anything. They had absolutely no problem immediately withdrawing the money from my account. I talked about possibly trading in my truck and I told the salesmen the KBB Instanf Cash Offer and after Erik talking to the guy who deals with used cars, he came back and said they wouldnt take it and I should grab the offer I got elsewhere with the truck. Fortunately I did and got $2000 above the KBB price. Since I was at the ‘other’ dealership I cane across a truck that I realized.this other truck was better for me. The very next morning I told Erik I wanted.out of our deal and I would like my refundable deposit back. That was Aug 18th and 19th. It is now the 30th and still no refund. Im not sure what the possible holdup is but in my business refunds are returned and posted the same day. I find it ridiculous that I have to fight for my money. Im done with excuses. Too bad I would never step foot in that dealership should I be looking for another vehicle in the future. 2nd advise to others. ALWAYS use a credit card, not cash, check or debit card. This way you can dispute the charge with the issuing bank.
Upon arrival to the Massapequa dealership, I was kindly greeted by Nelson. Nelson was very patient and knowledgeable in making the right decision for the perfect GLC that suited my taste and personality! The overall demeanor of Nelson, Dolores, Eric and Paul was warm and inviting. They “held my hand” through the entire process. The professionalism exhibited by this great team was phenomenal!!!!! I have no reservation in recommending each of them to family and friends. If I could give a 10-star rating, I would. No doubt, my next purchase will be from this particular location. Make it yours also! You will not be disapoointed.A very happy client,Cheryl B.
Picked up a GLE 53 Coupe from this dealership and will be the first to say that this dealership treats you like family. They are willing to go the extra mile to make sure that your experience is nothing short of stellar from the moment you step foot into their doors. Words cannot express the high aptitude of customer service that this dealership provides. They make sure that you leave extremely satisfied with your purchase. Will be recommending all friends and family who are in the market to purchase a Mercedes to check this dealership out first as this is the best experience Ive had in 15 years of this brand and other dealerships should strive for this level of service. Al is the sales person who assisted us with the purchase.
Horrible experience ever! The guy whose name is Michael has no idea what he was talking about. We were there planning to spend at least 80000 for our new suv, but we were treated as we were going to ask for a free car from him, how ridiculous! We asked him several questions about the model we are interested, the only answer we got from him is “ that model is very popular and I don’t have anything to show you until I don’t know when ..” Definitely, we will not recommend this dealer to any friends.
I am updating my review for this dealership. They took the time to get back to me based on the below and since then I have encountered extremely supportive and delightful sales managers and financial managers. Specifically I would highly recommend Amanda Marie Viera. She is so personable, kind, and really treats you like a friend. She took over our case, and made getting us into our new 2021 GLE 350 an absolutely seamless process. Peter Papadogiannis handled our negotiation and was able to get us down to exactly where we wanted to be! If anyone goes to this dealership - I would highly recommend working directly with Peter and Amanda and from a finance perspective Brandy. Amazing service, and it shows the dealership took my feedback into consideration. We are thrilled to be in our new vehicle just in time for the arrival of our baby! Thank you to Amanda, Peter and Brandy!Written 2 weeks ago 4th of July weekend 2021Horrible service and extremely rude staff. Being 9 months pregnant and since i got my first Mercedes from them we went back to upgrade. We first dealt with Vishnu and were unable to get close to our budget price. On June 29th we spoke to him about other options at 12:30 pm and he gave us numbers that we could work with. When my husband and I arrived around 4 pm he made us wait for an hour. Finally i was starting to get tired and so my husband went looking for him and he finally passed us to someone else…something he could have done an hour ago if he couldnt attend to us. The new sales rep was nice and gave us numbers that were so far off from our convo with Vishnu. She went to Vishnu who denied even speaking to us. We had to show proof that we had a 13 min conversation with him just a few hours ago. After 3 hours of being there and no deal we left so disappointed. Mercedes client services reached out to us and when i complained they said they would have a manager call us back. 4 days and no one called us. I called back and they put me through to Peter who was nice to work out other options and called me back with another deal still a bit far from our number. We called back a few hours later and spoke to Nick since Peter wasnt there and this man would NOT let us speak. He was rude, condescending, disrespectful!! My husband frustrated by his attitude asked “can you please let me finish my thought” and Nicks reply was “no you cannot because you are not understanding”! We were shocked!!!These people do not want to sell cars. They have more demand than supply so they treat their clients like absolute garbage!!! I would never recommend going to this dealership!!!!Being 9 months pregnant the run around they gave me and my husband and the stress they put me through is disgusting!!! They need to learn some humanity before they think about selling cars!!!
I came into the dealership to trade my car! I worked with Ness and she was the absolute best! Thank you so much! I’m extremely happy with my new GLC 300!
William West is a great salesman, very knowledgeable and courteous. Kept me updated on delivery of vehicle, as well as advising me on all options available. Fred and Ed were also very helpful. Excellent service.
Totally awesome experience. Patient and not pushing to give you something you dont want. One of the calmest car buying experience ever. William West walked me through this process of buying my first Mercedes-Benz and Brianna Tsintavis helped me stay on my budget to go home with the first car Ive bought and didnt settle for. Everyone knows we always settle. Definitely got my moneys worth. Looking forward to my new relationship with Mercedes-Benz family.
Great dealership. Pleasure having my car serviced at Mercedes-Benz of Massapequa.
Fair deal on a car. George kept me appraised of the wait for a car to be delivered every step of the way. Best salesman I ever had the pleasure of dealing with for the last 15 years. Yes, 15 years. I’ve purchased numerous me/be from him.
Same day Appointment made on the website, came in a little earlier, loaner car was arranged appropriately and in the timely fashion. Everything was done fast and perfect. Next day I picked up the car, it was all done the service and repairs, car was cleaned. Advisor was great as well as all other employees. Very satisfied with this dealership ( leases my car there as well). Had Mercedes for my last 5 cars, but this specific dealership is pleasure to deal with in all aspects!
Very professional, knowledgeable and courteous staff. They go above and beyond for what it is that you need and get done.Thank you
Absolutely fantastic. Vivian is the most professional service advisor I have ever had the pleasure to deal with. From the ease of making an appointment to the active delivery she is by far the best. Great job to everyone @ MB Massapequa !!!!
Everything my vehicle needs Massapequa mercedes has done I wouldnt trust my vehicle needs to no other place for 2 years Ive been a loyal customer & I plan to make my next Purchase with massapequa mercedes.
My sales person William was outstanding he went above and beyond the whole team were great I highly recommend!
I’m so happy with my new car! I walked in straight from the gym with a cut up jacket and sneakers on. I didn’t imagine walking out with a new car. I was just “looking” but knew I wanted a new luxury vehicle. As soon as I walked in, I was greeted by the receptionist who was very friendly. I thought maybe I’d be brushed off given my appearance but she was so nice and had a great demeanor. Soon after, Nelson walked over and the rest was history. Nelson and I immediately connected as he was down to earth and relatable. I gave him an idea of what I wanted and he worked with me. He didn’t try and convince me that I needed anything more than what I wanted and that was important to me. Nelson was patient, knowledgeable, caring & took his time to ensure I was happy. It made me happy to see that he was sincerely happy for me in my new BENZ !! 🙌🏽. Mercedes of Massapequa is awesome 👏🏽.
There are honestly not enough words to explain how amazing this dealership is.Every step of my purchase was AMAZING.If you deal with anyone at this dealership make sure you deal with Amanda & Bill, they are both amazing.Amanda helped me find my moms dream/retirement car and I couldnt thank her enough.If you needed a sign to take your business here, then this is it.GO! GO! GO!
What an amazing experience! From start to finish, Noah was the perfect professional and when it came to financing, Edvin explained all the details meticulously. I highly recommend Noah for all of your sales needs, he is the best.
5 Stars are not enough to give this dealership!! Ness Reyes was absolutely incredible when purchasing my new car from her. This is my second vehicle from this dealership and every time I come back, their team is beyond accommodating and cannot do enough for you. I am beyond pleased with my purchase and recommend Ness and this dealership to anyone looking to purchase a Mercedes. 5 Stars across the board!! Thank you Ness!!
This was one of my best shopping experience for a car. Sales person wasn’t pushy they’re honest and accommodating. My husband and I never felt more comfortable with the dealership, and the sales person. I highly recommend going to Mercedes Benz of Massapequa for a car of your dreams.
I have owned a variety of cars in my life. I always dreaded going to the dealership. However, dealing with Mercedes Benz was an absolute pleasure. My service light came on and I brought my car in for service. I made an appointment for 10AM and requested a loaner. You have a concierge assigned to you (mine was Victoria) and she quickly met me outside asked for my license, credit card and insurance and within two minutes I parked my car and was driving a brand new nicely specked out 2020 Mercedes. Victoria gave me her cell and updated me on the car’s progress. The car was fixed with no fuss and was covered under the warranty. I received a text saying my car was ready to be picked up. I picked up my car everything was fixed and they even washed it for me. I was once again out the door within two minutes. It was the most enjoyable experience I’ve ever had at a dealership. They really went above and beyond. Kudos to Victoria and the people at Massapequa Mercedes Benz. This is my first Mercedes, but it won’t be my last!
Terrible experience. If you are not buying a brand new vehicle that is in their inventory right then and there they will treat you as though your money is some how less important. Representatives are very misleading. They make deals on loaner leases and mislead you about when the car will be available and try to tack on any extra charges they can. Stay far away. You are treated better at any other Mercedes dealer.
William was super friendly, helpful, and a very professional member at Massapequa Mercedes. He made my first car buying experience a breeze and I greatly appreciate him for that. The experience was basically perfect from start to finish. If you’re a first time car buyer or just a car buyer in general, he will take care of you.
I was due for a the one year service. Appointment was made quickly and when I came in the loaner car was waiting, the Service Manager Kwang was right with me and I was out fast. Service was thorough and I had my car back later that day. All of my service experience at this dealer have been easy and well managed.
Exceptional experience. Service rep Julia Callaghy is extremely professional and knowledgeable.
After acquiring 5 vehicles from the same MB dealer in the past 14 years. Ive relocated & on a recommendation from a friend , I decided to give this dealership a try.I was fortunate enough to meet & deal with Ty personally. He helped me build & order the car with all the specifications I wanted & managed to keep the price within my budget. Ty was professional, patient, friendly, knowledgeable & very fair. My car was also delivered earlier than expected.Oliver, who handled the paperwork & delivery was very courteous, friendly & knowledgeable.Johnathan who went over & explained the new features on this car was also very friendly & knowledgeable.A big Thank You to Ty & his wonderful staff for making this a pleasant, positive & seamless transaction. I would definitely recommend this dealership.Update: This review is for the service department.Ive had the pleasure of meeting my new service advisor Vivian. She provided excellent service for my new E class. She was professional, courteous & friendly. She kept me posted daily, & even made arrangements to switch out the loaner cars for me as I was not comfortable with the first one they gave me. In my opinion, Vivian is a true asset to the dealership.
I showed up without an appointment with a bad tire. Kwang,, my service person, greeted me with a smile and did not miss a beat to help me. I had an appointment to make and he did all he could to ensure I was out on time. He found me several times in the waiting area to give me updates about the car. Everything was taken care of. He knew I will be traveling out of state and took the initiative to have service check everything with the car. Thank you Kwang and Mercedes of Massapequa!
Never has buying a car gone so smoothly and easily! Albert Salib provided me with outstanding service. He listened to my needs and concerns and truly guided me in the right direction. I am so happy with my purchase and thankful that I found him. If you are looking for a Mercedes, I highly recommend you call and ask for Albert. Also, Brandy in finance was extremely helpful too. The whole process was a pleasure.
Terrible Service Experience. My girlfriend made an appointment to have her tire change due to a nail. Was told it would be ready by end of day of day if brought in the morning. Brought it in and they waited until the end of the day to say they don’t have a tire in stock! Came to Mercedes and service advisor Qwang basically laughed at me when I said we need this car ready for our out of state trip by Wednesday. His solution was to drive to New Jersey with a nail in the tire. Thanks Qwang
My five STAR goes strictly to Eric. He literally made everything better for me at MB of Massapequa, and I recommend him to anybody new in NY and at MB of Massapagua.
Great service! Vish was by far the most professional, knowledgeable and humble salesperson ive encountered out of many years of going to different dealerships. Thanks to him my wife and I bought a vehicle from Mercedes-Benz of Massapequa! Thank you for the awesome service and ill definitely be coming back for my next vehicle!
Great dealership. Michael L and his manager got me the deal of a lifetime. Thx guys. Love the new car.
I bought my car at the Massapequa dealership and was happy with the service department for this repair. It was a steering column recall/repair. I received a clean loaner car for the day which unexpectedly ended up being a two day repair. I had requested that the service representative look up my purchase information to verify my tire and wheel package purchase hoping to have some scratches removed from the wheels, but they were unable to find my records. That was a little disappointing. I was hoping not to have to look for them myself. Upon returning the loaner, I found some expensive Bose ear pods in a case on the floor in the rear seat and gave them to the return garage attendant; hopefully they were reunited with their owner. My car was repaired washed and vacuumed. The repair is fine but there was an issue with the passenger seat which was moved and left all the way forward; I assume to vacuum the car. When I reported the issue to my service representative I was informed that the repair was to the steering column and had nothing to do with the passenger seat....really! Not what I wanted to hear. He did however get the service manager right away. Robin, the manager, was respectful, he listened, and repaired the issue. Thank you, Robin. Stellar job and a satisfied customer. Refreshing these days.
The experience at this Mercedes dealership is really bad. I have owned seven Mercedes vehicles during the past fifteen years and it had been a great experience until last month at this dealer. Usually if you walked in a Mercedes dealer, people there are so nice and welcoming, but unfortunately not at this dealership. The first salesperson I encountered was Mr. Lebhar, who was extremely rude that you can hear he was arguing with someone in the background while on the phone with you. After conversation was over, you could still hear him cursing someone before the phone line was completely off. Usually if you go to Mercedes dealer for service or buying new or used Mercedes, the dealer would make sure your car is washed. You would feel so grateful when you pick up your car that is completely cleaned inside out, but unfortunately not with this dealer. It was a three-year-old car, but it still needed to cleaned before the dealer gets paid a ton of money. The car had been at dealer for over half month, no cleaning was done, instead it added 140 miles from 30800 mile to 30940 miles, long enough to go New Jersey back and forth a few times. After you paid for the car, you got the title, but that title contains wrong information that DMV does not accept. Then, you contact the second salesperson who handles the deal. His answer was “I am on vacation” without even telling you who can handle the title issue. The second salesperson was nice to you at beginning, once he gets paid, he is no longer helpful. This is my first-time bad experience with a Mercedes dealer. Never happened before. A few years ago, I purchased S-class from MB dealer of Nanuet, they assigned a manager to handle all after-sale issues. Unfortunately, at this dealer. Really bad experience.
I had to change my battery in my key fob and it was done at the parts department it works I am happy 😊
I just want to thank so much to Oliver and financial lady Dolores to make our experience wonderful. I purchase the car for my mom and the Servise was amazing. We made an appointment to coming to pick up a car , and we were very surprised that everything was ready car clean and ready, all documents was prepared and we spend with finance lady 35 min. Thank you so much to make us very happy 😃.
Great experiences at the service department at this dealership. You are treated with VIP service by all. Vivian Keshtgar is the associate that my wife and I always request. She is professional, efficient and a pleasure to deal with. If you’re going to pay “Mercedes Benz” prices for service, this is the dealership to do it in and Vivian is the person to deal with.
Great experience. Got exactly I wanted at a fair price. William in particular was a great help and very accommodating. Highly recommended for your luxury car needs.
Nelson was a pleasure to work with he gave us a great deal. I went to some dealership in the north shore and was surprised by there prices. I highly recommend Mercedes Benz of Massapequa and Nelson Morales! I’m glad He greeted me at the door with a smile!
Mercedes Benz of Massapequa was an absolutely amazing experience. I have to give a special thank you to Jason and Robin and of course the entire service department for the wonderful treatment. It could not have been any easier to drop my car off and have it repaired. The staff was amazing and professional, no time wasted, they made it convenient to my schedule to have the repairs done, they fixed everything I asked. When I received the car back it was clean and looking better then when I left it. I would never consider going anywhere else. Thank you all for being the best!
Great experience every step of the way what a great group of people,, this is the way people should be treated
I had a wonderful shopping experience with Amanda Viera! She was patient and understanding about getting me into a new vehicle that fit my needs. She is very professional and would highly recommend her to anyone shopping for a new Benz!
Dwayne is by far on the best customer service rep. that I have the opportunity to service with at the Mercedes-Benz of Massapequa.He is extremely knowledgeable about his job. He is passionate and dedicated and knows how to treat and accommodate his clients. He has great leadership and good interactions with his guests based on my observations. One of the things that I like about Dwayne is his famous quote I just want my customers to be happy with our service and he alwaysdeliver on it. Great customer service.KUDOS to the Massapequa Team.Arold
Joe and the rest of the staff at Mercedes-Benz of Massapequa made my experience great! Everyone was very helpful and I am now a proud owner of a new vehicle! The service was like no other and I can’t thank the team enough. I highly recommend this dealership.
I honestly didnt wanted to visit this dealership after reading few negative reviews but, my wife advised that I shouldnt be disengaged by the reviews. I listened to her and I picked up my phone to inquire about 2014 Toyota Highlander they advertised on cargurus. The front desk told me that the vehicle of my interest was on site and the price is as advertised. I reluctantly drove off to the dealership, the vehicle was there and the price was actually as advertised. No hidden fees, no wasting of time.I was helped by Ms. Amanda, she looks gorgeous and breath taking. She helped me all the way and i got the best deal ever crazy deal with low interest rate..Thank you Amanda! Youre the best of all.
Had a great experience with the dealership. Felt that I got a good deal. My sales person Albert was friendly, knowledgeable and professional. Highly recommend if you go there ask for him
Excellent dealership. Everyone was super nice especially our salesman, David. He was so kind and worked with us for weeks. He was did not put any pressure on us and kept guiding us until we found what we wanted. Looking forward to continuing doing business with them.
I entered the showroom & was greeted warmly, yet left alone to browse the cars on my own, which I appreciated. After about 5 - 10 minutes, a kind, polite, & welcoming man introduced himself as Albert & asked if he could help me look for anything specific. I felt an immediate connection. He was kind & genuine. Happy to say my instincts were right. We, (my boyfriend & I), purchased the C 300, and it was the most pleasant & simple experience. If you’re considering buying a Mercedes, go straight to Albert at Mercedes-Benz of Massapequa!
I had a wonderful experience here at Mercedes-Benz of Massapequa. Nelson was so lovely and extremely knowledgeable on what he was doing, He answered every question i had on a vehicle with confidence and made sure i went home with the vehicle of my dreams. Highly recommend Nelson :) will be shopping again.
I had an excellent experience buying a car at MB of Massapequa. William Mecca sold me the car and he was amazing. He was a pleasure to work with and was sincerely interested in making the experience a great one. He added that personal touch which made the entire experience special. He was genuinely excited for us. He send me pics of the car and took more pics of him and I when we picked up the car. He is a gem!! Thank you to the team for making this a great experience.
Leased a new car for the first time with Mercedes yesterday. I Had a quick and painless visit with the help of Nick Guadagno, Nelson & Paul Napper. They made the experience for me fantastic. 10/10 on customer service! I will be back! :)
My experience with the Service Department was extremely enjoyable and satisfying. They explained exactly what was diagnosed and done to fix the issue on my vehicle And i was thrilled to know that it was still covered under the warranty . From having a loaner car, to the fixing of my vehicle, it was a fast and efficient process. I appreciate the personal attention that was given me by John! Thank you MB of Massapequa!
Total reviews rating 4.7
199 Reviews for Mercedes-Benz of Massapequa 2023:
Review №1
2022-03-04I had an amazing experience with Mercedes Benz Massapequa. Our Salesperson Noah was outstanding. He is very personable and made my husband and I feel so comfortable through out the sales process. Noah pulled out all stops...a total VIP EXPERIENCE. Im so happy with my purchase and happy to be part of the Mercedes family. If any of you are shopping Mercedes and are in the Massapequa area , visit this dealership and ask for Noah. Highly recommend 👌
Review №2
2022-05-22Nelson Morales of Mercedes-Benz in Massapequa was an absolute joy to work with! From the time we met him he was easy to work with, not overbearing or pushy, professional and very knowledgeable. From picking up my Sunday morning calls, to texting me so that I could close the deal while at work, he was flexible and helpful! He gave us a great price on our trade-in and found me a lower rate than what my bank was providing! I will definitely be returning to Mercedes-Benz in Massapequa for service and hope to say hi to NELSON!!
Review №3
2021-12-28Thank you to Bill in sales who goes above and beyond for his customers and made sure I got exactly the car and lease that I wanted. The entire team at this Long Island dealership are top notch quality people from sales to service, they treat their customers like family. Cannot say enough about Mercedes-Benz of Massapequa. Customer for life. THANK YOU!
Review №4
2022-02-10I’ve had nothing but a positive, pleasant experience with Josh (Salesman) and Mark Kimmel (Vehicle Exchange Manager). The buying process was fast, easy, and no games. I picked up the car within the same week and also traded a car to them.Josh has called me numerous times since to ensure I am enjoying the car. Their customer service at this place is on point and makes any customer want to return. I highly recommend MB of Massapequa over other dealers!!I also have had a few experiences with service which have been good experiences as well. They handle the concerns of the customer quickly and appointments are made within seconds. Again, phenomenal customer service and will definitely be returning in the future.
Review №5
2022-01-24My experience with MB of Massapequa was very smooth. My Sales Consultant, William West, was always professional and knowledgeable. He was also very responsive when I had questions or concerns - he always addressed my questions.I live in New Jersey and found an amazing, 2020 GLE 350 and just had to buy it. It’s fully loaded and has amazing interior. It has all the bells and whistles. So I took a chance that the vehicle would live up to the description and photos online and, when I saw it in person, I can say it was more beautiful in person than in the photos.The gentleman (I believe his name is Paul) that demonstrated the options in the vehicle was very thorough and professional. Brandy, the finance manager that I dealt with, did an amazing job with obtaining financing for me and explaining all the documents/processes. This was an amazing experience from start to finish! The entire team is awesome and the dealership is huge and beautiful.I am so happy to write this review and I highly recommend this dealership and would buy again from them. Even though they are over 90 minutes from home in New Jersey, it was more than worth the trip!Many, many thanks to the entire team!!
Review №6
2021-11-20I when too Mercedes Benz oh Massapequa too purchase a Mercedes Benz. At the dealership I met a sale person by the name Albert Salib. Albert Salib was professional kinda friendly n super helpful. He help me too choice the right vehicle for me. Albert Salib also when above n Beyond too make sure I got the vehicle in my price range n he did so. Thank u Albert salib for helping me in my purchase. Anyone who wants too get a Mercedes from Massapequa please see Albert Salib u wouldn’t regret it. Thanks again Albert Salib.
Review №7
2022-05-21Briana was wonderful! Polite professional and diligent! I needed to bring my car in and unlike Mercedes’ at Huntington she was able to accommodate me and expedite the service to next day! Vivian was great she is a service advisor and provided me with top notch service and made me so comfortable! Very on top of the problem! These ladies are the best and also Nick was helpful in reception! Thank you all this is my def go to place !!!BestAnita Valdez
Review №8
2021-12-18Great experience from start to finish. Noah was the best salesperson I have ever dealt with. Open and honest and not pushy. He was able to locate a car for me quickly considering how difficult it is to get a car these days. Great communication skills. Pick up day was just as smooth and they spent over an hour going through how to use everything in the car including setting the app up on my phone. Overall I couldn’t be happier with my experience and I love the car.
Review №9
2022-03-05I travel 30 minutes to this dealership because of the professional atmosphere, excellent customer service and overall cleanliness . Everyone there from the time you drive the car into the service area, then escorted to the service rep listens attentively to your concerns. I love coming to this dealership. I always feel special. Thank you all for the care you give to your customers. I really feel appreciated.
Review №10
2022-01-01One the best experiences I had at a car dealership.I worked with Joe who did a very good job in meeting me very close to where I needed tobe price-wise with the vehicle I wanted. There were no tacky or drawn-out back and forth negotiations on the price or options which I greatly appreciated. Would highly recommend to consumers in the market for a Mercedes.