Mercedes-Benz of Orange County powered by Benzel-Busch in Harriman
Site: https://www.benzelbusch.com/merc...
- Monday:9AM–7PM
- Tuesday:9AM–7PM
- Wednesday:9AM–7PM
- Thursday:9AM–7PM
- Friday:9AM–6PM
- Saturday:9AM–5PM
- Sunday:Closed
I got my first Benz from Mercedes Benz of Orange County and it was a painless and very smooth experience with the help of Eric Makofsky and Thomas Tzimoulis who were so patient with answering all my questions.I love the car and it even came earlier than expected. I would recommend the dealership to friends and family.Very nice doing business with you guys.
I highly recommend Mercedes Benz of Orange County; we had the greatest experience. This was our introduction into the luxury car space, and it did not disappoint. My husband and I definitely received a top-of-the-line service experience. We identified the car we wanted, test drove on a Saturday, and took it home that Monday. The process was seamless, quick, and straightforward. Eric Makofsky was exceptional! He took the time to detail many of the car features with us, making us feel extremely comfortable in our new car! Additionally, he was genuinely personable, thoughtful, and knowledgeable. I’m so glad we were paired with him. Thomas was also super awesome when going over the financials. All of our other interactions with the staff were also very pleasant. I cannot say enough good things about our overall experience at MBOC. Surely, we’ll be back!
I am so grateful that I met Dave Krueger & that he was the one who sold me my car. Dave took the time out of his day to review every single detail with me from the car to the fine print, he truly had my best interest in mind during this whole process. Even after my purchase, Dave reached out to me to make sure I was happy, you dont find many car salesmen like Dave I am glad I had such a great car purchasing experience all because of Dave.
My first experience with Dave Kruger in purchasing my first car from that dealership, went so well and we developed a good relationship over time.and he got to know what i like in a car. i dealt with Dave for my second car and things went as smooth as the first . Dave is very concern with helping his client to make the best purchase that they will be please with. He shows that by the way he deal with you. Dave is the best!
Had a great experience with Mercedes Benz of Orange County! I just bought my first Mercedes and took it in for the first time to get serviced as well as connect to the Mercedes Me app. The service team completed the service fairly quickly and efficiently. Everyone was very kind and courteous. Dave, my salesman, helped to connect me with my new car. He was thorough, personable, and very pleasant. I highly recommend him and this dealership.
My experiences are always great with this team. From my Salesman Roger P… to service managers Frankie and Caiya D. I feel like they always take great care of me and my truck needs. Frank the GM is simply the best to work with. Very professional… Keep up the good work:-)
Dave Krueger made buying a car here the best possible experience! I cannot say enough about the professional and great service I received! Very honest and friendly! I will definitely return here to buy my next vehicle! Thank you for today 🙂 Best salesperson ever. 🚘
I was told about the dealership by my sister at night, and I was so intrigued that I went the next morning. I got there half hour into opening and was greeted by a young lady who than got me the exact person who helped my sister without knowing. Wow what are the chances. Chris Taccetta was extremely kind and honest. Finally felt I wasn’t being swindled when a buying a car at dealership. Hats off to management who made sure we left happy even after buying the car. Now I’m in a 2021 Glb with no second thoughts.
I went to browse at Mercedes because my lease was up in a few months with Audi. I was not expecting to walk out of the Showroom with anything. I looked at a few vehicles on the lot and was looking at a black Cabriolet Convertible and I was contemplating it, but to be honest I was going to settle! Mike Paccione, my salesman, came over to my husband and I, I said I like this but I just wish it was White. Well it was like I rubbed the lamp, because like a Genie Mike said youre not going to believe this, but one just rolled into the showroom. I couldnt believe it! He said follow me I followed him and it was like a dream there it was, we had just walked through there from the lot and that space was wide open and empty. Without hesitation I said thats my car! I was so excited. Mike really shared my excitement and disbelief at what just happened. Most importantly, he made sure my wish became a reality, with some help from the Finance Genie Tom and Walter who helped take my Audi off my hands. I walked into the dealership on a Saturday shortly before closing and was called on Monday and given the good news that I could pick my new 2021 C300 4Matic Cabriolet Convertible up the very next day!! I was so excited and in disbelief, yet on cloud 9. If you are in a wishing kind of mood... I know that Mike Paccione, Walter and Tom are the people to see at Mercedes of Orange County in Harriman NY they can grant your wish, with a smile. Definitely 5 Star Service at Mercedes of Orange County.
What a disappointing dealership. First they refused to honor a warranty for our transmission, under 100,000 miles, because we didnt get our service done at their dealership. We complained, they said tough, it cost us $10,000.Now they insist we pay cash or certified check up front to perform any service. Granted were not fancy, were farmers, who paid $70,000 hard earned money for a new sprinter from them. I dont wear a suit. And we are a family of color. Do they treat everyone like this? Cash up front?
The easiest car buying process Ive ever had. David was courteous, professional and very helpful. He answered all of my questions, returned every text and all of my phone calls. There was no stress or pressure from him like I have experienced from other salesman in the past. He made me feel like my business was truly appreciated. If you are in the market for a vehicle, I would highly recommend you ask for David, Great guy.
I am over 60 years old and have purchased and leased many cars from many different dealerships. By far, this dealership is the best! Roger in sales and Tom in finance are the most honest and accommodating, the easiest to deal with, the most efficient and astonishingly they also offered the best deal on to different cars that I purchased years apart. I am moving to Florida but will never use any other dealership ever again and if I can help it, neither will any of my children.
Adenike who responded very quickly to my email was patient and very knowledgeable throughout this process. I explained what I was looking for and without giving her an exact model was able to get me into the perfect vehicle Ive always dreamed of. So happy with my New Mercedes-Benz and the service I’ve received. This location is brand new and amazing!
By far easiest car buy experience ever!!!….salesman Eric Makofsky was tentative, responsive, and all around not pushy. He made the car buying experience easy and stress free…….I would recommend anyone buying a car at Orange County Mercedes Benz to contact him directly. Thanks again Eric
This dealership is thorough, professional and transparent. I received explanations for what work needed to be done on my vehicle, and why the services would be beneficial.The rep I worked with was Frankie DeVita. He was straightforward, extremely professional and informative. He was knowledgeable of the services that were being done to my vehicle and explained how they would benefit/impact the performance of the car. Frankie was a tremendous help.
This dealership really knows how to service their customers...we walked in looking for a pre-owned but walked out rolling away with a brand new 2021 Mercedes Benz GLB 250 4MATIC - Fully loaded, all within our budget. From the walk-in we were greeted with respect and taken care of. The smoothest - stress free trade-in transaction ever. All our desires and needs were listened to and met - above our expectations! Chris Taccetta - you are an amazing sales consultant! Thank you for going above and beyond and helping us get our Dream Car! Tommy - thank you for getting us that beautiful rate! I highly recommend this dealership 10/10... Go get you that Benz you been eyeing, you deserve to ride in Luxury!
This was literally the best car buying experience my husband and I have ever had!! We drove over an hour from our home in Connecticut to the Mercedes-Benz of Orange County dealership in Harriman, NY, solely because of the initial inquiry phone conversation my husband had with an account representative named Chris Taccetta. My husband quickly recognized how knowledgeable and incredibly helpful Chis was to a stranger over the phone and he immediately knew he wanted to work with Chris. We have never met a nicer, more honest, trustworthy and sincere sales team, starting with Chris and ending with their wonderful finance guru Thomas Tzimoulis. We will never go anywhere else to buy a car again!!
This was my first experience purchasing a higher end vehicle, and I couldnt have asked for a better experience. Eric and the team at this dealership made us feel comfortable from the initial phone call. They were fair and found us the best deal possible.
Stay away from their service department. Always running late and not only charge for all services, but add in an extra service charges and forget to wash the vehicle! Dont even think theyll work with valued customers on parts discounts or a couple mile out of warranty. MB of Wappingers is a much better choice.
I drove quite a distance to see a car at this dealership and wasnt sure what to expect. A woman alone shopping for a car! I was so impressed with the exceptional professionalism and customer service I was extended by Account Representative, Eric Makofsky. He is knowledgeable, patient when answering a plethora of questions and cares that you make the right car buying decision based on your needs. His sales manager, Walter Pensa, added his professionalism and flexibility to my experience by making the elements of my buying decision easier. In the end, I was pleased I made the drive to NY. I was treated respectfully and as a valuable potential customer - a rarity in other car dealerships. Bottom line...if you want a pleasurable and rewarding experience in buying a new car, you would be hard pressed to find a dealership that is on par with Mercedes-Benz of Orange County!Marie DeWees - NJ
Michael is awesome and professional. Michael made my buying experience so easy. I will be referring anyone interested in buying a vehicle to purchase their vehicle at Harriman Mercedes Benz. Ask for Michael he will get you the car you are looking for!
My husband and I was treated great. Eric our sales person was very informative, polite, and patient. I will always bring my car there for any service. The place and all its staff was very pleasant and welcoming.
Where to begin. This dealership is a gem filled with some of the most genuine people you will ever have the pleasure of meeting in your lifetime. First and foremost, my wife and I have never stepped foot in this dealership until yesterday (3/5/2022). My wife and I were traveling on route 6 heading towards the Palisades when our front tire blew out. we immediately pulled over and contacted roadside assistance. it was 2:45 when this took place, and roadside notified us that it may take a bit to find a tow service to come get us off the highway. At the same time, we called roadside we called Orange County because my wife was smart enough to see if there was a Mercedes dealership within a reasonable distance. We were hoping they had a tow service that they either had or used. They unfortunately did not, so my wife and I figured since the tire is a run flat and the dealership was only 2.2 miles from our current location, we gave it a shot. On the way we contacted, well begged Ron at Mercedes to please hang tight and we were on the way. At this point it was 3:40 3:45, so we were asking a lot of them. They did not know us from a hole in the wall and we did not purchase our vehicle there, so they had no obligation whatsoever to wait for 2 strangers and changed their car tire. Ron was like, bring it over, we will wait for you guys. Oh, we also had our two dogs with us, so when we got there my wife took them around to use the bathroom, Thats when we were greeted by Caiya and her first words to us were, oh, look at these two, we are dog friendly here. I thought she meant like hey, we like dogs here, no she meant our 4-legged children were allowed in their dealership. Then Ron came over and said, glad you guys made it here safely! Then we met the Service Manager Frankie, all three of these fine human beings were immediately welcoming, helpful, courteous, friendly, warm, and just some incredible people. They went on to treat my wife and I like family; all the employees were coming up and petting our babies. We thought it would have been the worst day we had in a while, and it ended up being an incredible day because we got to meet some amazing people. We will never step through the doors of another Mercedes dealership as long as we are alive, and this dealership exists! They waited and stayed to almost 5 oclock when they should have been home relaxing with their family and loved ones. instead, they made 2 new friends that appreciated every valuable second of their time! Thank you all! God Bless you and we will be returning to buy our cars from you soon!! =) Huge shout out to the tire technician that stayed late and to the valet personnel that stayed late as well! You are awesome and we are grateful for your time! Thanks guys!
Eric & Thomas were an honest pleasure! Prompt communication, very honest and thorough individuals! An overall great experience they were very welcoming and made me comfortable! They really made the process a breeze. Highly recommend
I saw a GLS that met our checklist and contacted the dealership via email (I luve over 1000 miles away). They responded soon after. We agreed on terms and conditions, and the deal was done remotely.My wife and I took delivery of the vehicle on Saturday, having flown in from our home city after allbthe paperwork had been prepared.Chris, Thomas and Walter (their General Manager) were excellent collaborators.
I would NEVER come back to Mercedez Orange County for service in the future. The service manager Frankie DeVita’s horrified response and attitude made me doubt Mercedez as luxury brand. They would ask you to sign a paperwork to charge you for the parking, administration, and other fees should you choose them to repair. THINK TWICE before you do that. Because the employee who followed up my repair case left the company, there was a few days delay of getting the repair started. My insurance doesn’t cover rental car and it’s not convenient to rent and return a car in my area, so I had to ask a friend to give me a ride to go there in person to fill out the paperwork on Saturday (03/19/2022). The person who helped me preparing the paperwork only asked me to sign my name and he would fill out the rest and take care of other things, and he didn’t mention to ask me to fill out a claim number. I waited for a few days, got no response from them and thought the repair should got started, so I called them to ensure the repair started. The service manager Frankie was very impatient; he was blaming me for not filling out the claim number and sounded like he was doing me a favor because one employee left the company and he had to take over her accounts. And he was bragging about he was the service manager here; sounded like he is the “boss of the shop” and you can’t complain about him. I followed a few time through phone calls; later on when I requested to talk to the service manager Frankie, he even didn’t pick up the phone or return the call even I requested. On the paperwork I signed, it clearly stated that Mercedez will represent me to negotiate with my insurance company about the repairs. However, I am doing all the work of asking for more claim credit and sending him the insurance report for repair. And when I called him again and he told me the repair didn’t start yet because they want to use Mercedez parts which are more expensive. I asked him yo lost out which parts are more expensive, he was very impatient and he said he would hand write the parts that will cost more. Is it really that hard for Mercedez body shop to identify what needs to be repaired and create a repair report? I am shocked. On his two initial email replies; he all replied in CAPITAL letters. I was surprised by this kind of reply, that sounds of yelling, and it is from Mercedez Service manager, a brand I used to love so much, but I may even consider buying other brands in the future. I trusted them in the past because I had my tires changed in year 2021 and the associate was very friendly and helpful, and explained every charge in detail before starting the work. After multiple calls and follow-ups, he replied on 04/02/2022 and said that he would get back to me and follow up with body shop manager, but he didn’t get back to me. It’s almost 3 weeks since I signed the paperwork. During this process, I felt hopeless and disappointed, Frankie was either blaming insurance or me not giving the information he need, or one employee left the company. Very poor customer service and follow-up.
I just completed purchase of 2021 GLC300 4Matic from MB of OC - thank you to Eric Makofsky for excellent service, deep knowledge of the vehicles features, and easygoing and up front approach to sales. Overall a great experience.
David Krueger and Mercedes of Orange County were amazing to work with! David was kind, attentive, professional, and fair. This was by far our best car buying experience ever. Thank you David!
My guy Abe hook up with my first car and and he’s customer service is amazing treated me like one of his own. Very understanding and very dedicated to the customer needs. If anyone needs a new whip hit my guy up ASAP.
I had the luck of having Dave Krueger answer the phone when inquiring about a used non-MB vehicle from out of state. I knew I was in the right hands when I found out he was a (former) US Marine. Dave was exceptional from start to finish, going above and beyond what I expected. He even drove my newly purchased vehicle to NJ to meet the vehicle transporter. We plan on using Dave when we purchase our next MB, even though we are in the southeast. I would give Dave six stars if it were possible.
I purchased a GLS 450 from them back in May and I am very pleased with my purchase. Black interior and exterior. I named her Raven. Lol. My sales executive Dave was the best! Very knowledgeable and friendly. Highly recommend this place!!
The best MB experience I ever had. This is the 4th MB I have leased or owned and Eric Makofsky was extremely helpful and Knowledgeable with my recent purchase of an E Class Mercedes. He explained everything about the car in detail and without wasting my time. I highly reccomend this dealership and Eric to anyone looking for a MB.Ray Cumella Huntington NY
I fluffed this transaction off on my husband due to hate dealing with stressful car purchasing. Needless to say it was one of the most pleasant non stressful purchases of my life. Dave Krueger was extremely professional and made it very simple. I have to say everyone one I dealt with was extremely kind, courteous, and got us the best deal and the most beautiful car ever!!!! They have my business for life!!!!!!!
Mercedes Benz associates service was absolutely stellar. The courtesy and professionalism shown by Chris our salesman as well as his manager were excellent and their vast knowledge of the GLC 300 Coupe was superb.. Definitely an awesome experience and high recommend!
A nice lady name Josephine helped in getting my van serviced. She was knowledgeable, sweet, and very accommodating. She did am awesome job. The dealership was beautiful and clean. Im completely confident that the service techs did an awesome job. The vehicle is running beautifully. Thanks guys
Service manager Caiya has saved my life more than once. I’ve been stranded 50miles away from home and her professionalism and dedication to making sure I was taken care of made the experience stress free. I could not give any higher praise to Mercedes’ Benz of Orange County and their staff
Almost got hit on the highway today by some maniac driving their Courtesy shuttle. Weaving in and out of traffic at 90+ mph on I-87. My lawyer would have been very happy to take that case if this person hit me. Video to be posted later on Reddit. Drive like you care about people.
I’ve been so CAUGHT up in enjoying my ride!! I didn’t want my appreciation & experience with the Company/Staff to go UNannounce…THANKS SIR.ERIC & THE HELP OF SIR.THOMAS!!!…Any Doubt You Fulfilled..YOU GUYS SAID YOULL GET IT DONE… ( MOVE MOUNTAINS ) & YOU GUYS GOT IT DONE. It’s my pleasure. (OK IM WRITING THIS HERE WHILE IN A DRIVE THRU 😁) GOTTA BLAST! By the way CLA 250 🥂
The best Experience of my life buying my dream car.!Excellent attention from Jason F. at MB of Orange County. He was very educated about the car I was looking for, gave me the best recommendation on the options I needed for my built car. It made my experience so easy and pleasant, that I will always go back to this dealer to buy a MB. Thanks for making this an awesome experience buying a new car. I love my AMG GLE 53 Coupé.!Thank you so much Jason.!
Eric M. is amazing! From test drive to purchase, Eric delivered world class service with no pressure and transparency. He kept me well informed during the process with frequent updates and took time to review options and features. Eric is a well of knowledge and consummate professional with a great sense of humor. Shout out to Thomas who made the closing process quick by planning ahead of my arrival and preparing materials in advance. MBOC has been my best dealership experience thus far. All of the associates I interacted with were both professional and courteous, making the process of getting a new ride as smooth as a Mercedes Benz!
Thanks to David Krueger and GM Walter Pensa of Orange county MB for the absolutely exemplary service and customer dedication you showed me recently. Dave was very efficient and knowledgeable I was in my vehicle within 24 hours with plates and registration. I highly recommend anyone I know to do business with this A team. Stress free. Thank you again. 😊 🙏
Kudos to Orange County Mercedes for an excellent buying experience. Especially Adenike who was very knowledgeable and helpful in guiding me throughout the purchase of my previously owned 2013 Mercedes Benz E350 4matic. The vehicle was spotless and runs beautifully. So glad I drove from White Plains to check out the vehicle.
Excellent Customer Service!!!! I’m truly pleased with the way in which I was greeted upon my arrival to this dealership. Mr. Eric Makofsky was the Representative that I worked with to purchase my vehicle. Eric was so extremely knowledgeable, helpful and patient with me and answered all of my questions. Eric is who I would recommend to everyone.This was my first Mercedes Benz purchase and because of the way I was treated by Eric, his Manager Thomas and the way in which the gentleman who was in charge of the dealership (my apologies for forgetting his name) took the time to talk with me, I would definitely recommend The Orange County Mercedes Benz dealership to make your vehicle purchase. They really know how to treat a customer. I will definitely be back here for my next purchase. Just Stellar Service. ⭐️⭐️⭐️⭐️⭐️💫
I was extremely happy with the manner in which David helped me with my purchase. In fact he was able to accommodate the delivery on his day off. I was thoroughly impressed with Thomas as well. I have both bought and leased Mercedes cars in the past and have never been so pleased with the way the dealership accommodated me. David did everything to make it happen.. Thank you David and Thomas!
It was just the beginning of 2022. There is a microchip shortage which unfortunately translates into a car shortage. We were recommended to Adenike, sales consultant at Mercedes-Benz of Orange County from a great friend who have purchased multiple Mercedes from her previously. There was just one… you read that right, one GLE model on the lot which had multiple scheduled appointments later on in the day to be seen and test driven, yet Adenike fought her way through a sea of salesmen to locate the key which was neatly tucked in the pocket of a determined older car salesman. We drove it and immediately fell in love, and then immediately began the process of securing the vehicle for us.
I just bought a new car from here and I’m sooo in love. Everyone there was so helpful and friendly especially Eric and Thomas. Eric was so nice and helpful when it came to looking for a car. He was even the one who found the car that I ended up getting. I didn’t even notice it until he showed it to me. Now because of him I have a 2019 Toyota Corolla and I couldn’t be happier. If you need to find a nice and reliable car, this is the place to go. Ask for Eric and I promise you won’t be disappointed.
Buying a car with Davids help could not have been easier and more pleasant. I was actually traveling in Europe and asked David to help me find a new car while I was away. He found a beautiful ML 350 which Im very happy with now. He also arranged the trade in for my old car which had some issues but he was able to obtain a very fair price for the car. Finally he arranged the financing for my new car. When I returned home I went straight to MB of Orange County to pick up my new car. It was a completely effortless process and saved me a great deal of time. I highly recommend with David and M-B of Orange County.
My husband and I just bought a GLS450 from Eric at MB of Orange County. Every step of the way was smooth sailing. I wasn’t pressured like at other dealerships. Thomas was also a pleasure to work with, and I got top dollar for my trade in! I didn’t need to go anywhere else. I highly recommend this dealership!
I’m a 1000 miles away, told David what I was looking for, when he came across the exact car he sent me pictures, I approved, came up picked up the car and drove back home. The easiest car buying process. David was courteous, professional and very helpful. He answered every question, returned every text (even when he was off work) and made me feel like my business was truly appreciated. When I need another car I will be buying from him. Great guy.
First time buying a car from a dealership, and it was such a stress free experience. Roger helped me through the entire process and explained everything extremely thoroughly. Absolutely recommend, especially for those who are new to the car buying process. Thomas also helped a tremendous amount by helping me get approved for an auto loan. Huge thanks to the both of you!-Update: had a couple of issues with the car (these issues were found days after, and could really only be found if you were driving the car a decent amount.)I brought it in and Roxanne and the techs did an absolutely amazing job getting everything fixed free of charge. Great communication, and I had the car back the same day. Thanks to everyone for such great service!
I recently had an issue with a part in my car that went bad under the manufacturers warranty and the vehicle required towing on a Friday. We had the car towed to the closest dealership, Mercedes of Orange County. I received a call from Frankie, my customer care manager, on Friday evening. When I asked when the car would be looked at, I was told that he did not know. I asked if I would be added to the service schedule, and again he could not give a time frame. I also asked if I could get a loaner as we did not know when the car would be looked at or how long the process would take. Again, I was told no...no cars available for loan. I called Frankie every other day for over a week, and my car was not looked at, not even a quick peek to see what was wrong. After day 11 of my car sitting without a look, I decided to call Mercedes USA and was told there was nothing they could do and to transfer the car (at my expense) if I was unhappy where it was. So, I called a different dealer who said they would look at the car within 48 hours (which seemed like a more reasonable time frame.) At the same time, I was initiating that transfer, I got a message from Frankie that they were looking at the car now, but it wouldnt be fully assessed until the next day. It took 12 DAYS to just look at the car...12 DAYS. I do understand that there is a supply chain issue and that we then had to wait for the appropriate parts to come in, not a problem as far as that was concerned. It took a total of 1 month for Mercedes of Orange County to return the car to me. If they had done the diagnostic on the car within a normal timeframe, I would have been without the car for only a couple of weeks rather than an entire month. I am utterly DISAPPOINTED in the service that was provided at the beginning of my experience. In addition, whenever I have had my Mercedes worked on at any other dealership location, I have received a customer care survey from the dealer and also one from Mercedes- Benz. This leads me to believe that Mercedes of Orange County picks and chooses who they ask for reviews and feedback in order to inflate their ratings. Shame on you Mercedes of Orange County for taking my car in and not evaluating it for 12 days and leaving me carless for a month!
I just purchased my GLB from here and they were amazing. I’m from out of state, which complicates the process a bit but they made it seamless. Chris was super communicative throughout the whole purchase process. He spent tons of time going over some of the new, unfamiliar technology with me to make sure I was comfortable prior to leaving. This does not feel like a “pushy” car dealership. They were totally honest and upfront and made sure I was fully informed. I would absolutely purchase from here again
I dealt with Adenike and she was GREAT from start to finish. Never one second of pressure. Spent as much time as needed; never felt rushed. Would definitely purchase here again and would very highly recommend this dealership to everyone. My experience with Mercedes Benz of Orange County was perfect. Totally unlike any car dealer experiences from years ago. I should know, I sold cars and trucks for almost 50 years.
My wife and my experience in purchasing the Mercedes Benz C 300 through Chris was very pleasant and quick. There was no unnecessary delays that one experiences in other auto dealerships.Chris and Thomas were very professional and good.It was one of the best experience.Sincere thanks. Leslie.
Great People through and through . Liliam, Walter and Tom, many thanks for your Professionalism, and True Customer Service. Looking forward to many years purchasing and servicing our cars with you. Thanks again, Joe B.
This place try to rob me . The guy to watch out for is in service is Frankie DeVita. He does not like black people. Every time I come to the dealership I spend over 1k plus. I needed a brake line done to my car. 10 thousand dollar don’t make since. Got it done at another dealership for 250 wow.
David Krueger was the salesperson for our purchase. From the moment we met David until the deal was completed (seamlessly) the next day was a pleasure! David is knowledgable and fantastic to work with ! The lead finance person was also incredible, the process was easy with zero stress - I highly recommend this dealership as well as David Krueger he is an amazing salesperson knows the product well answers every question made our purchase a pleasure ! Thank you David ! Lori Cerisano and Brooke Franco 1/4/22
I brought my car in for a service and my service advisor was incredible ! Frankie Devita helped me with all my needs and got me into a loaner car right away, I had such a great experience at this location that I even came back and bought a new car a couple days later. This location is one of the best experiences I’ve had at Mercedes.
The service we received from Mercedes-Benz of Orange County was exceptional. Carlos was always available for any questions we had and was the most professional out of all the dealerships we visited. We received a review in our email and unfortunately filled out the incorrect review thinking it was for a local dealership. We wish to retract that review and defer Mercedes-Benz of Orange County to this review. It would be 10 out of 10 stars for all questions. Please extend our thanks to Carlos and the team for assisting us in our 2021 GLB lease. We hope this review replaces the original review as we were dealing with multiple dealerships, but none have been as awesome as Carlos and the Mercedes-Benz of Orange County Team.
I had an absolutely amazing experience while working with a woman, I believe her name was Caiya. She was very friendly and knowledgeable about the products and service I was looking for. She was very timely and able to answer all of my questions without hesitation. I would definitely reccommend Mercedes of Orange County to anyone I know, your service team is amazing!
Avoid at all costs!-Sent my Benz GL450 to this dealer due to loud humming and knocking noise at speed of 40-60mph. After paying $300 diagnosis, dealer told me the Right Side wheel bearing was bad and need replacement.I asked if that is correct as most of the noise clearly from the LEFT side.Dealer confirmed that they are certain it is the Right side wheel bearing as they did acoustic test (see picture)-Spent $3000 on all recommended fix and took the car. To my horror and shock, the noise did not change a single bit, still the loud humming and knocking noise at speed of 40-60 mph.See the video attached and hear the level of noise AFTER MY $3000 Repair!-Called back with dissatisfaction and took the car back for a more thorough diagnosis. This time, dealer said they confirmed the LEFT SIDE wheel bearing is bad and need replacement, just as I suspected!-The report I get for 2nd diagnosis is another $3000, including replacing the LEFT Side wheel bearing, plus my Airmatic suspension on left side is low and needs be fixed, plus the driving belt needs be fixed. Total adds up to another $3000.I checked Airmatic by measuring wheel to wheel cover distance and they are all the same!In 20 days, they came up with another $3000 fix, which they did the wrong diagnosis in first time, and now driving belt comes up which nothing was mentioned in their first diagnosis-I asked for any credit or discount for replacing the LEFT SIDE wheel bearing? Answer is NO. They advised me to to an unnecessary replacement of my RIGHT SIDE wheel bearing, and made wrong diagnosis despite I told them the noise was from left, but NO, no discount no refund whatso ever-I wrote to the dealers head of customer service twice. there was absolutely no response from the guy.-Now I have submitted formal complaint at BBB (Better Business Burea), as well as other Consumer Protection Agency. Also I will bring this to small claim court.-What was horrifying about this dealer:1. made a wrong diagnosis - incapable technician2. did not do any road test when I pick up the car and paid them $3000. I drove on to I-87 and the big noise immediately coming out. They did not check if they fixed it at all!3. They admit the wrong diagnosis but no discount. customer is their ATM4. They came up with another $3000 repair with nothing wrong to the AIRMATIC suspension.Who would pay $169/hour for their service???Avoid at all costs!!
I approached MB of OC with a specialist project, bringing my modern classic benz back from the dead after several years of sitting-- a bad idea for any, car let alone a V12.Unfortunately we quickly found the deterioration was worse than expected, but thankfully this project was being overseen by Frank Devita, who worked closely with me to ensure that my beloved set of wheels had a new lease on life. He is a class act through and through, very knowledgeable, and understands the importance of good customer service. Id certainly recommend MB of OC.
I AM BEYOND FRUSTRATED, THEY HAD MY TRUCK 4 OVER A WEEK & I STILL DONT HAVE IT BACK. I WAS HAVING ELECTRICAL PROBLEMS & HAVE A WARRANTY 2 COVER THIS PROBLEM BUT I GET A BILL EMAILED 2 ME 4 ABOUT $2000 4 WATER DAMAGE UNDER MY DRIVERS SIDE, I BOUGHT THE BENZ LIKE THAT & IT HAS NEVER BEEN A PROBLEM W/ ANYTHING WRONG W/ MY BENZ WHICH I HAD GOING ON 3 YRS, THE WETNESS UNDER THE DRIVERS SIDE HAS NEVER BEEN A PROBLEM, AN ANNOYANCE, YES BUT IT HAS NEVER STOPPED MY BENZ FROM PERFORMING. I DONT UNDERSTAND Y THEY CANT FIX WHATS WRONG & STOP GUESSING WHAT THEY THINK THE PROBLEM IS, MY ATTORNEY TOLD ME HE HAD THE SAME PROBLEM, THEY HAD IT 4 2 WEEKS & HAD 2 UNPLUG EVERYTHING ELECTRICAL FROM HIS BENZ & NOW HIS BENZ RUN RIGHT AGAIN W/ NO PROBLEMS, BUT IM STRESSED OUT TRYING 2 FIGURE HOW 2 COME UP WITH $2000 2 FIX A PROBLEM THAT MAY NOT B THE ISSUE W/ Y MY BENZ IS NOT RUNNING & HAVING ELECTRICAL PROBLEMS
Highly recommend visiting Mercedes of Orange County. Adenike made the process so pleasant and from the start made me feel so welcome. I’ve been visiting many car dealers in the search for a new lease and was appalled at the service I had been receiving. I had basically given up on the idea of good service, then I met Adenike and she changed my mind completely . I will recommend this dealership to all my friends and family. Thank you to Tom the Sales Manager as well for the great service as well.
I can not say enough good things about this dealership. Right when you enter the showroom it is comfortable. Without question the best pre-buying experience we’ve ever had. My wife and I dealt with Mike Paccione, who was awesome. Mike was honest, attentive and hardworking. Mike was very knowledgeable about the cars on the lot and how they married up with our needs. Finally settled on a GLB 250 and we could not be happier. From pre-buy to deal close, just a top shelf experience
This is my second S class Mercedes I’ve purchased from this dealership. My salesperson Adenike was great. She wasn’t aggressive about selling me a car she cared about my concerns on purchasing a new car. I found her to be very pleasant during the negotiations. I didn’t purchase the car until 2 days later and she gave time to consider the deal without annoying phone calls. I found here to be very knowledgeable on the new technology of this vehicle and very patient with me. I would highly recommend her as your salesperson if you’re looking to purchase a Mercedes
What a great experience we had from the minute we enter the car dealership. We were welcome by all and felt comfortable from the beginning. I highly recommend Eric Makofsky who was professional, helpful and one of the kindest sales person Ive ever met. He was not pressuring us in any way just allowing us to lead the way in what we felt was the best car for us with no hassles. He was friendly,” “helpful,” and “knowledgeable” and I would recommend to all my family and friends.
This is our first time buying a Mercedes (20 year BMW and Cadillac people) and using this dealership. They were beyond wonderful! We worked with Mike who was very informative, helpful, easy to reach and moved things along so quickly! We wanted the car ASAP and he got it done. I would highly recommend this dealership as well as Mike for any of your Mercedes needs!!
Service was great and went really fast. Everyone was really friendly. Caiya was a big help though she made sure my car got what it needed. I’ll be coming back for sure
Had an excellent time with David and Thomas helping me get out of my old finance and into a better situation with the truck I wanted. David gave undivided attention during the time I was there with a great attitude. Thomas ran me through every scenario with my finance so there would be no misunderstandings. Over all great experience!
I purchased a 2021 gel 450 from mb of orange county which is by far the nicest vehicle I have ever owned. But of course that goes without saying. My salesperson Adenike made this the most pleasant experience I have had in purchasing a vehicle. She was extremely professional, but very patient. I truly felt like she sincerely cared that I was satisfied throughout the entire process. I did not feel pressured, and yet felt she was always in my corner. I feel I could not have been more satisfied had I gone elsewhere. I would recommend her as she is a caring and truly reliable salesperson. Thank you Adenike
The service and patience given during these crazy times of the car world was phenomenal .Honored everything from an earlier order .David Krueger went above and beyond to make this happen. Very pleased with the service.
I was searching over the internet for a 2019 Acura RDX and I saw that Mercedes-Benz of Orange County had one. The pictures were awesome and the SUV looked really nice. I called the dealership to confirm availability and spoke to Michael Paccione. We made an appointment for 2 days later.Michael kept in touch with me via text messages to let me know if the car was still available.The day of my appointment arrived and my dream car was still available. It was meant to be :-).I arrived to the dealership and the whole experience was spectacular. The atmosphere was perfect. Mike offered coffee, water and snacks.We agreed on a deal and I was out in 3 hours.I liked the staff, the place and the excellent treatment so much that I felt like 3 hours went by too fast.Thomas Tzimoulis gave me a great warranty deal and he even recommended a service contact person at my local Acura dealer.I also met one of the managers (Walter Pensa) who came to greet me and treated me super nice too.I was soo soo soo excited about my new baby that I left all my paperwork behind. I texted Mike to let him know and they sent my paperwork by FedEx overnight.I would DEFINITELY recommend this place to my family and friends and for my next car Ill be coming back to this dealership to get my top of the line dream vehicle: A Mercedes Benz ;-)If you are reading this review, trust me. In this dealership they treat you like family.
I recently had the pleasure of meeting and working with Dave Krueger at Mercedes-Benz Orange County. I had brought my 2014 E350 in for a service appointment and asked for a trade-in valuation. I was introduced to Dave in the sales showroom and expressed my interest in a CPO vehicle listed on their inventory. I had no idea that I would drive home that evening in a beautiful GLE350, but Dave made it happen! From start to finish this was by far the BEST experience I have had purchasing a vehicle. Dave was personable, professional, patient and attentive! His last words before sending us off in our new car, were This doesnt end today, Im here if you need anything. And true to his commitment to excellent customer care, Dave has continued to offer guidance and support. It really does not get any better than this and I wholeheartedly recommend Dave Krueger and the AMAZING team at Mercedes-Benz Orange County in Harriman, NY.
I had picked up my C43 AMG a few weeks ago and it was a great experience! As soon as I walked in I was greeted with open arms. The sales manager had introduced me to David Krueger. David was nothing but great. He allowed me to test drive a few vehicles within minutes. David did not pressure me at all but instead gave me great advice and made me feel very comfortable. The process was very smooth and I drove off with the car that night! The dealership is beautiful and it was overall a great experience. I recommend Mercedes Benz of Orange County and especially Dave Krueger to help you get in your new Mercedes Benz!
In desperate need of a new car and have been shopping around until recently when I came to Mercedes of Orange County and met with Adenike who made this car search nightmare into such a pleasant and smooth transaction. Adenike was so informative , knowledgeable, friendly and caring. She was so patient with me throughout the whole process because I know I can be a pain. I will refer all of my friends and family to her for her outstanding service. Have never been more satisfied leaving a car dealership. 10 stars !!
I actually walked out of a dealership a couple of days before coming to Mercedes-Benz of Orange County because I was not pleased with the interaction. I didnt plan on visiting another dealership in the near future but I saw the car on Car Gurus and decided to visit the dealership ... Im so happy I did. I LOVE MY CAR! My salesman Dave was patient, kind, professional just a pleasure to work with. My son accompanied me and opined on the good experience as well. I would definitely go back to this dealership. An error was made in the interest rate, they corrected it and made the purchase a little better because of the error, thats good customer service and buyer friendly. I didnt give them 5 stars because theres no such thing as perfection and itll give them something to work towards, LOL. Lastly, the 2nd set of keys was left at the dealership and Dave personally dropped them off at my home ... thats service.
Just bought my first car and it was my dream car. I had the best experience I could’ve ever asked for! I wanna thank Liliam Abril who sold me the car she was incredible and very wholesome and sweet. I also want to thank Thomas Tzimoulis for going above and beyond to help through the process. They were both very honest and actually cared about the customer not just making a sale! I highly recommend going to this dealership and asking for Liliam!
Amazing service and professionalism among the staff. Denise and Eric were fabulous to work with. Denise Tortura went out of her way to help me find the vehicle that I was looking for. Eric had all my paperwork ready to go by the time I got to the dealership. I was in my brand new car in under 3hrs!! Definitely one of the easiest and best car buying experience I have had! Will definitely be using this dealership again.
I was very pleased with my overall experience at this dealership. I’d like to thank Caiya for being very patient with me and answering all of my questions.--Caiya was super organized, very knowledgeable and overall great to work with! Highly recommend the Caiya specifically to anyone considering a Mercedes.
My Wife and I rarely give’s reviews however it was our pleasure in writing about our experience at Mercedes Benz of Orange County. We contacted the sales person Ms Adenike who was a pleasure from the very beginning very knowledgeable professional, patient in answering all of our questions. Even after making the purchase of the car she took as much time with us going over everything we needed to know about the car. We will definitely refer our friends and family to Mercedes Benz of Orange County especially Ms Adenike. Thanks
The Mercedes Benz of Orange County Salesman Mike and the Service and Parts Department has made my experience with my first MB an exhilarating and fun experience. I love my first MB. The quality of the car is like no other. I feel safe, comfortable, and smooth in my new GLC 300. Mike explained everything about the vehicle and my options since I also had a trade-in. I just had my first service for my car, and not only was I in and out quickly, but the personnel in the service department offered me coffee, tea, or water to make my waiting as stress-free as possible. There was a nice waiting area where I can work or read. Thank you for the hospitality and the quality of the service. I have owned many cars, and MB of Orange County has been the most friendly, professional, and honest car dealership I have ever experienced. Thank you!
Caiya, youre an Allstar service advisor. Very professional and knowledgeable.. Do you also advise on stock option? We had a great experience speaking with you. We knew what we wanted so Caiya helped identify a number of vehicles that fit our needs and it all fell into place perfectly! Thank you!
From the moment my husband and I walked in, we were greeted and treated with comfort & respect. The energy here is spectacular. Eric Makofsky is very generous and took his time. No rush, no hassles, and he made certain, I understood what I needed to know. The team here is awesome. I left pleased with my beautiful car. A+ service is what you can expect.
A nice lady name Adenike Dean was my sales Rep during the purchase of my GLC 43 AMG. She was knowledgeable, very professional and customer focus. She answered all my questions perfectly while looking to provide me with the best advise possible. She did an awesome job and was also very friendly all at the same time. The dealership was beautiful and clean. Im completely confident that I will recommend Adenike to anyone as well as the dealership. Sam from service as well as Thomas from financing were as so very helpful and accommodating. It was my first experience with you folks and it was wonderful. The vehicle is beautifully and the service was great. Thanks guys for everything.Collin Edwards.
We visited the Dealership on Wednesday 9/22/2021 and was greeted by Eric Makofsky. Eric was very professional and treated us like Family. He took a personal interest in our needs and as a result, we are proud owners of a GLC 350.I would highly recommend that if you decide to visit this dealership, ask for Eric!!!!
I just had another fantastic experience at this Dealership, which has been giving me the top-class treatment for 1.5 yrs now. Unfortunately, I had to let my beautiful 2014 Benz go 😔... but Chris Taccetta gave me an excellent trade-in offer for her, which made the 2016 Honda Accord I was eyeing online on their website within my price range. Chris treated me like family: I was served with kindness, trust (he handed me the keys to the car I asked about for an unaccompanied test drive), and there was NO tacky sales pitch, pressure, or bull-. He gave me his offer via e-mail as I requested it, in writing, and honored it. The Accord was in pristine condition, drove smooth as silk, & my OBD2 sensor showed no codes, so I bought the car & drove home in it TODAY! Thats the kind of Luxury/VIP experience I bought Mercedes for in the first place! Chris told me he treats everyone the same way, whether they own a Honda or a Benz. Now THAT is CLASS! Thank you, Chris & MBOC!
Dave was great. He helped me find my car, how i wanted it, gave me extra floor mats and made my experience perfect. The finance manager Thomas Tzimoulis is a sleezy sales man and lied about several things in order to increase his commission.
My cars traction control light and collision prevention light went on when I made a sharp right turn. I took my car to Mercedes-Benz of Orange county on 7-19-21 at 09:00 AM to find out why did this happen. I met with Roxana Onady a service consultant and I expressed my concern about my vehicle. She said that I was due for a service B if I was interested in doing it now. I said No but I received an email that my battery was due for replacement. She said ok we will get that done as well as servicing the light that is on in your vehicle, I left my vehicle and went to work. It was now 3:30 PM and I havent received a call so I called Roxana multiple times and left messages. At 5:00 PM I go to the dealership and speak to Roxanna. She goes on to say that she was sorry but that they have been backed up with so many cars and my car was just brought to the back to get serviced. I said that cant be its been here 8 hours, I would like to speak to a service manager she gave me an attitude but she got him. I spoke to Frank the service manager and asked him why was the traction control light and collision prevention light on in my vehicle what was the root-cause? Frank with a straight face tells me we changed the battery, I said with the collision prevention light not the battery. He made things worse by saying that my car had a serious issue and I would have to leave it there for further evaluation and testing, he added that it might not be covered by Mercedes Benz. I said that was impossible because my vehicle was a certified vehicle, I paid for the battery $366.23 and left. On 7-20-21 the next day I took my car to Mercedes Benz in Wappinger falls and they found the root-cause and corrected the problem in less than 2 hours it was the left radar sensor. I am posting this because customers should be aware the practices that are happening in Mercedes Benz in Harriman.
My experience at MB of Orange County was flawless. Their selection of cars is beautiful, and each of the staff members that I spoke with were outstanding. David Krueger was my salesperson, and my experience couldn’t have been better. Knowledgeable, respectful, and understanding. Although I live 2 hours away, I would make the drive when it comes time to purchase my next car just to have the MB of OC experience again. Five stars!
Out of state buyer here. My Account Representative, Eric Makofsky, made my purchase seamless and enjoyable. He worked with me throughout the process and was very available for my questions on the vehicle and the transportation. All of which worked out seamlessly. Thank you very much Eric, I love the AMG.
Just picked up a new GLE from MB Orange County. Made the deal over the phone with Jason Flores a couple of days ago. Jason not only got back to us very quickly and with a very good price, but he also answered all of our questions during the sale and trade negotiations(again over the phone) and when we picked up the car. We would definitely recommend him to our friends - Jason was truly excellent. Also, the Finance manager Tom T was great. He told us which additional warranties would truly help us and did not try to push us to buy anything and overall explained everything very well. That process was also extremely smooth and quick. Both Jason and Tom are very professional to say the least. We truly highly recommend this dealership and in the future if we have to buy another Benz, MB of Orange County will definitely be our first choice to contact. Thank You Jason and Tom for probably the most pleasant car buying experience we have had.
Using MB of Orange County was a great experience. David Krueger in Sales was very helpful and guided us seamlessly through the car selection process. He offered a couple suggestions based on our interaction/interests and made sure we choose the best vehicle for our familys needs. I would recommend MB of Orange County and the Sales staff.
A few weeks ago i purchased a certified used 2017 Mercedes and I couldnt be happier on how the entire staff at Orange County Mercedes serviced me. The sales rep Mike Paccione was very knowledgeable and made the purchase process a real pleasure. They even went as far to personally delivering the car to my home in Staten Island, NY. Prior to my purchase i visited several Mercedes dealerships in the NYC and NJ but Mercedes of Orange County by far has the best people and the best prices. if you are shopping for a new or used Mercedes I highly recommend Mercedes Benz of Orange County, and dont forget to ask for Mike Paccione. Big Thanks to Tom for working on the flexible finance options.
Our lease was up and we visited many car dealerships in and around Bergen County for a new SUV. When we walked into Mercedes Benz of Orange County we were immediately greeted with a warm welcome by Eric Makofsky. He was instrumental in our decision to lease a GLC and worked with us to plan the options and financing available for car ownership. The dealership is very spacious and everyone was considerate wearing masks and keeping comfortable distance. When we arrived to pick up the car, it was waiting for us indoors and many features were already programmed - truly white glove service. Eric spent considerable time with us going through the technology and features. We signed the paperwork and we were on our way... it was the easiest most convenient process for auto purchase. I highly recommend contacting Eric if you have interest in any of the Mercedes vehicles.
This was my first experience with Mercedes Benz of Orange County and I can honestly say it was extremely pleasant. The staff were attentive, professional and very friendly. I am pleased that the purchase of my vehicle went very smoothly as the process was well orchestrated by all involved, including the car salesman, financial manager and general manager. Kudos and keep up the great work!!
I bought a new Mercedes C300 Cabriolet from Mercedes Benz of Orange County and I couldn’t have had a better experience. My salesman was Eric Makofsky and he spent numerous hours trying to find me my car. I can’t thank him enough. I now own my dream car and I couldn’t be happier. Thanks to Eric for the great job he did getting me this car. I highly recommend him for all new and pre owned cars.
The team at Mercedes-Benz of Orange County were professionals. Their showroom was very inviting and they offer great service. Roger Pauletta was excellent.
Amazing staff, who were not just doing their job but really helping you out to pick your car. Very friendly and not pushy. They make you feel special and not just another customer. They accommodate us way past their closing time (doing formalities) with absolutely no rush, we felt bad but none of them had any attitude that could make us comfortable. Showroom was nice and clean as well.
My husband and I received outstanding service. They are friendly and made our experience memorable. Thank you Eric.
They deserve 0 stars for customer service. Made an apt twice and dropped my car off both times the night before. First time, I had to call at 4 pm in the afternoon to be told they didn’t know who the car belonged to with my name on the plate with apt made in same name. Next apt, the car was there for its 8am apt and told I would be hearing from advisor by end of day. Never heard a word. Called following day to be told by receptionist Nadia that Franky my advisor was out the day before and would call shortly. I explained I was now upset because this is the second time. Why would an apt be made if nobody to communicate. Mid afternoon Franky calls yelling at me he left a VM, another lie when my VM is purposely full. I told him I will be picking up the car. Shortly after a head supervisor calls asking me why I cursed out his 19yr old Secratery or was she exaggerating? Definitely exaggerating when I had a witness I did not curse at all. He said come get your car! Well within two minutes the person I had on there way was there who was greeted very nasty Franky. They did not know who this person was in relation to me and just handed him my keys with no questions. When pick up person asked for paperwork, Franky said no paperwork just take the car out of here. 4:59 pm hours later I receive a text as to my repair done and what time would I be there so they could have my car washed. No repair done. No professionalism, rude, they don’t follow through with scheduled apt. I don’t recommend! Save yourself the time and hassle, drive 25 minutes to Nyak where they stand by there word and treat customers with respect. Formal complaint will be made with corporate.
Great experience, I was actually shopping elsewhere for a car and incidentally coming across a GLE. Mrs Dean was very professional, educated on the vehicle and was able to assist in completing the transaction within 2 days. Smooth and no gimmicks, which is what shoppers wants
I am absolutely in love with my 2017 C-Class 300! After working closely with salesman Eric Makofsky and Senior Finance Associate Thomas Tzimoulis, I am left feeling as though I got the best deal! When looking for a vehicle in other dealerships, I often felt overwhelmed and pressured to buy a car that was not the most suitable for me. Mercedes of Orange County helped me to feel comfortable while answering any questions I may have had. After having the car for almost two weeks now, I am secure in knowing that I hold the support of the dealership. If I ever have an issue, I can simply reach out to any employee to receive the same helpful service. Thank you so much Eric and Tom! I look forward to doing business with you again!
4 loooooooooooong months I had been car shopping. To be honest, I was at my wits end. I found multiple dealerships would ask for my information and promise that a car they had online was available only for me to make drives over an hour to find out that there was an undisclosed issue.Each time I would call, speak to someone, have them SWEAR up and down that this time was different, and bam! It would happen again!!I started to feel like I was single and going on a series of terrible first dates, and I started to wonder if I was the problem? It seemed like other dealerships just didn’t even care if they sold a car.MB of OC is almost TWO hours from my house and had been my third dealership of the day. I was a sliver away from just not going, but talking to Mike P on the phone, he encouraged me to come in and the car I wanted would be parked out front.I made the long haul and guess what? It WAS parked out front. And then they let me drive it with no issues. Then we got down to business. And Mike and Thomas were incredibly professional and helpful and fair.Then they stayed almost 3 hours late to help get the deal done that night. They were quick and friendly and took care of all the steps!I went from a lady at the end of my rope to feeling like I was on top of the world!I got to experience what it means to be a Mercedes Benz customer and let me tell you - it is saweeeeet!Long story short - don’t settle for anything less and make the extra drive to get treated right! Thank you guys for my great car!!!
Great customer service, quick turn around time for basic maintenance and moderate-heavy repairs. Fair pricing in the Euro market compared to private specialty shops with far more experience, specialty tools and equipment.I specifically request the tech Erik Muller for all of my repairs, he is reliable, quotes the right repairs the first time. He has in debt knowledge of not only current European vehicles but also Japanese and domestic models as well along with years of hard earned experience.Easily one of the best Mechanics in the county.I couldn’t recommend the dealership, service advisors or Mechanics here more!
We worked with Chris and it was an incredibly smooth process. They even helped us turn in a lease at a different dealership. Great, fast, easy process and we got the car we wanted.
I have never experienced the first-class service at a dealership the way everyone MB of Orange County showed me! Liliam was my go-to woman who was on it like no other. She emailed, called, and touch-based with me every step of the way. She worked very hard to get the car that I wanted, she ROCKS! Tom was out if this world with the process of financing and getting me out the door into my new car. This team is unbelievable. Run to this dealership, you will be treated like royalty because thats the way they treated me. I will buy my next car from them and I live over an hour away and its worth the drive to deal with this team and dealership!
Im 44 yrs old and was previously in the car business for over 15yrs. Never in my life have I had such a smooth and easy experience in a car dealership as I had at Mercedes Benz of Orange County. My Sales rep, Mike Paccione was very professional and easy to deal with. He and the Finance manager Thomas Tzimoulis made the entire experience buying our GLC 300 an absolute pleasure. I will certainly be going back when its time to trade my E550 coupe in. Thanks again, guys!Best Regards,Derek L.
This dealership is professional in every shape and form. Charley took care of my car with grace! I took my car in for a repair. Charley ensured I had a shuttle to drive me to work in the morning and ensured I had a shuttle pick me up from work to take me back to the dealership. The car was flawlessly repaired. I highly recommend this Mercedes dealership for all things having to do with your Mercedes car or desire to purchase/lease a Mercedes car.
I had the Best experience leasing my second Mercedes-Benz at Orange County dealership. My salesman Dave was great and Thomas the financial guy was wonderful. I highly recommend going there if you’re looking to buy or lease a Mercedes!
I went the dealership to set up an appointment to have my car looked at. When i got there Caiya at the front desk helped me with everything. She was so friendly and informative, i felt like she genuinely cared to help! I even called the dealership to check on my vehicle and she kept me updated. I wish all dealership receptionists were as pleasant as her. I will definitely come here and refer others for any of their vehicles needs.
Thank you Frankie DeVita for your help in getting a difficult situation resolved. I have been a customer for years and Mercedes Benz of Orange County service department has been consistently provided friendly and efficient service.
This was my first visit to MB of Orange County. The facility was beautiful, clean and spacious. Jason Flores was so easy to work with along with Thomas Tzimoulis. I highly recommend them and this dealership. Thank you so much for making this process seamless and enjoyable. I love my new car!
This is by far the best mercedes I have been to in NJ/NY area!! From the moment I entered, everyone was extremely nice and warm! I had the pleasure of working with Adenike. She was so sweet and patient and answered all my questions about the car. Highly recommended!
Wanted to take this opportunity to Thank Michael Paccione from Mercedes Benz of Orange County for the professionalism displayed by him and the entire staff. Just purchased a beautiful 2010 Corvette Grand Sport and from start to finish Mike was fantastic. Started the process online and Mike made the entire transaction smooth with no BS. Definitely will be a returning customer. Thank you once again Mike and Thomas for bringing my dream car to me. Highly recommend these gentlemen for all your car needs.
This dealer ship charged me $3000 to diagnose and fix noise from my GL450, but they fixed the wrong wheel, despite I told them the noise was from driver side. They insisted Passenger side wheel bearing was bad.Result:-The noise was horrible after spending $3000 on Aug 28, 2021-I brought back the car, this dealer admitted the Driver side wheel bearing was bad (like I suspected). They suggested me with another $3000 fix!-I brought the car to fix at a small local car shop, they fixed the noise for $500. The real fix was $500!-I filed BBB complaint, but the business NEVER RESPONDED TO THE COMPLAINT. They dont care about their BBB rating, which other dealers do.-I will file a small claim court for the gross negligence, wrong diagnosis and unnecessary repairs.Conclusion for my rating - predatory service and the business is NOT responsible for their mistakes and losses caused to a customer.
I got a mercedes benz c300 and they are really good! Eric Makofsky was the one who assisted me and helped me get the best deal i could !
Great experience all around from Sales through Finance up to Service.SALESI worked with Jason Flores on this purchase. From the moment I arrived, whether by perception or experience, Jason understood what type of buyer I was; the kind that doesn’t like hovering but appreciates proximity. Jason provided space while I looked over the vehicle but was within line of sight in the event I had questions. No fluff guy which I appreciate.FINANCEMy bank was not able to get everything completed the same day as promised. I became frustrated as I wanted to take the car home the same day. Finance processed my request and within 15 min I received a competitive rate and was able to get my vehicle the same day.SERVICE DEPTMy service notice came on a couple days after purchase. I reached out to Jason and he immediately responded that MB of Orange would take care of it. Service reached out to me to schedule promptly. I arrived at my scheduled time and was met by Frank Devita who took me in quickly and got me out just as quick with a loaner so I could get to work. I was advised when my car was near completion and it was ready and washed when I arrived. Turnaround time was excellent.Excellent team here.
As a first time car buyer, I couldn’t be more satisfied with my experience. Jason Flores helped us & he couldn’t have been more professional. Even though I bought a used Jeep from their lot, Jason treated me like I was a top priority. That level of customer service did not go unnoticed and for that I highly recommend MB of Orange County, and Jason more specifically!
Great experience at Mercedes- Benz of Orange County! David Krueger was a pleasure to work with, along with the Mercedes Benz Staff! Never been more excited with a Benz.. Best Car Ever ❤️
Great experience buying a car from Robert kant. Smooth transaction and Robert then took the time to explain all the features of the new car.Was in and out with the car in 3 hrs with all the documentation done. Car was detailed before we left.Beautiful waiting room and really friendly and helpful staff.
Had an excellent experience with Mike Paccione and Thomas Tzimoulis. Effortless and professional handling of our transaction from start to finish. Would highly recommend Mercedes Benz of Orange County.
Had an absolutely excellent experience with Eric at Mercedes of Orange County!He was patient while I was indecisive and helped me really find the car that would fit my wants and needs perfectly!He was very thorough and made the entire experience very enjoyable :)
Great experience at Mercedes- Benz of Orange County! Michael Paccione was a pleasure to work with. He found the car I wanted , and the whole process was easy throughout. Fantastic customer service!
This was my first Mercedes Benz. The sales team, in particular Chris Taccetta along with Walt and Tom, made the transaction seamless and painless. Chris was extremely helpful throughout the process from the initial contact through the signing of documents. His wide breadth and depth of knowledge, hands - on training, taking the time to listen before answering my questions, and the detailed, timely responses to my at times redundant messages, made things easy for me. I never once felt pressured and I appreciate the time he took, his patience, and his overall effort.
Had a great experience from start to finish while buying my new car with Mercedes of Orange Co! Everyone at this dealership was very friendly and readily available to answer any and all questions. Personally the easiest car buying experience I’ve had. Thanks Jason!!
Working with David Krueger was an absolute pleasure! David is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. David stayed in touch with me the entire time which only made the buying experience even more enjoyable. I highly recommend you talk to Dave if you are considering buying a new or previously owned automobile. The buying process of my Mercedes- Benz GLA 250 with the AMG sports package was smooth and effortless since the moment I walked in the dealership.
My experience with Dave from Mercedes-Benz of Orange County was great. Dave was friendly, professional and knowledgeable. I would go back and do business with Dave again. .
This was our first experience with Mercedes Benz of Orange County. Mike, Jason and Walter were extremely helpful and professional. They all helped in making the process of buying our new car fun and easy. Great dealership!
First & foremost, Jason Flores is by far the best sales rep , not “salesman” who we all have a certain perception upon that title. I purchase my 2020 GLE through Jason a year ago & despite I drive him nuts with numerous phone calls on vehicle searches, he was so professionally patient with me through all the searches to finally found one that suits all my criteria on my personal choice of options. Since my purchase with him, we remain friends respectfully. I now refer him to another customer whom is a good friend which I did all the legwork with Jason. Once again, after searching & shopping through other dealerships, Jason again came through with the best discount pricing by far. I, now can respectfully say that Jason Flores is “da man”! I am not writing this review as any promotion gesture. Just want to express my deep personal thanks to you Jason in working with me in vehicle searches & great pricing in liaison of my good friend Patrick whom is purchasing a new vehicle from you. Again, thank you so much with with professionalism & of course, great pricing! All the best- from Steven Wong along with behalf of Patrick. 👍👍🤙🤙
Had the best car buying experience from start to end, Jason Flores was very professional and upfront. Fair negotiation, no hidden fees, no pressure... agreed on purchase price over the phone and he took care of pretty much everything before I even reached the dealership after a four hour drive. They went above and beyond for me and the entire transaction was a breeze. Highly recommended !!!
After months of thinking and looking at cars online and on lots, I finally test drove and purchased my first Mercedes at Mercedes-Benz of Orange County. Lilliam Abril was very helpful, patient, informative and I never felt pressured. She helped the experience go very smooth. In fact, everyone I interacted with from the finance manager Thomas, to the other management and employees were professional and pleasant. I’m loving my car (GLA 250) and happy I finally made the move after 10 years with my old car.
I worked with Eric Makofsky and he was absolutely amazing! What an amazing experience! He was very precise, informative and had such a pleasant demeanor. He was really easy to talk to and I felt very comfortable working with him. I would definitely visit Mercedes-Benz of Orange County again and work with Eric again. Thanks again Eric!
Had a fantastic experience with Erick at Mercedes Benz of Orange County. Informative, polite, courteous. Not “pushy”, like some car salesmen are. A+ experience. So happy with the purchase of my C300, highly recommended!
I spent $10.00 to get my first N.Y. State Inspection and was treated like a lifelong customer getting a new transmission installed on a Benz that was out of warranty. Probably one of my top (3) best customer service experiences ever experienced.I, like many others this year, bought a RV. My RV is built on the Benz Sprinter chassis. Though receiving temp tags/docs from my PA. based dealership, once my N.Y. tags came in...I had to get it officially N.Y. State inspected.Considered many places; RV dealerships, local service and thought perhaps Id give this Benz dealership/service center a try. Im very glad that I did.When you pull in, youre immediately met with staff who capture info, prep your vehicle (they place temporary coverings on areas that are touched by their staff during service) take your temperature and usher you into an inviting waiting area.This is where I met Frank DeVita, my Service Advisor. I had a couple of special requests for Frank and he personally saw to all of my requests being addressed.My RV was then taken from the reception area back into the Service bay where the top notch service continued. Though I never got his name, the actual Service Technician was professional, thorough and careful with his handling of both my requests and my new RV. What I like about their setup here is that you can have eyes into their Service bays and watch their Tech Pros take care of your possessions. Through decades of owning many other luxury car brands, it made an impression on me that nearly all other brands keep their service bays/tech hidden in separate buildings. Their Service Bays were meticulously clean, were in full well lit view and their Tech were well clean, tidy and busy.Upon completion of my $10.00 inspection, Frank apologized to me that they would ordinary wash my vehicle (they would actually wash my RV?) but since it was rainy last Wednesday, I told them that it wasnt a big deal..... the gesture meant a lot.So all I can say is that in my humble opinion the evaluation of true & authentic customer service and attention to detail should be paid to companies when their bill to you is small; again in this case $10.00. Sure you can say that they want my repeat business so they treated me extra special the first time...but I dont get a sense thats what these guys are about. The handling I received from Frank and the team on duty that day was second nature & was truly one of my best experiences ever....again for a $10.00 N.Y. State inspection sticker.I will be using these guys more in the future and will actually consider converting from another German luxury brand, to these guys.
My experience with Mercedes Benz of Orange County and with David Kreuger was exceptional. They were honest , yet accomodating and they all went out of their way to ensure that I understood every feature and every detail of the incredible car I was buying.
I love bringing my car for regular maintenance work. I always have a few concerns and I spoke with Caiya. She was great with guiding me in the right direction! Will definitely keep coming back, thanks to the great customer service experience.
I just picked up my MB yesterday from here. I started the process two weeks ago through email with Jason Flores. I was pretty sure I already knew what car I wanted. From start to finish the process went very Smoothly. I had many questions and Jason was able to answer them all. I haven’t bought a new car in 12 years and Jason Flores made this a very pleasant experience.
My husband and I went into the dealership looking for a car for me. We ran into one problem after the other and we’re pretty upset with our experience. We were just about to walk away when one of the sales managers Walter stepped in. He was amazing, he got to the bottom of the issue, and made everything right. He hooked us up with Chris, a very knowledgeable account representative. He was equally amazing. I am very happy with my new car and with the people at Mercedes Benz of Orange County
Had the pleasure of working with Eric Makofsky on purchasing my first Mercedes-Benz. I’ve driven Lexus’ for the last twenty years. I truly love driving my Mercedes for both comfort and the technology. I never felt pressured and really got good practical advice from Eric during the selection process. He literally had the car waiting as I coming home from upstate from vacation. Can not say enough good things about the Benzel-Busch experience.
Mike Paccione , Was Great ! Made everything easy had everything ready when I arrived and made the whole process Seamless fast and efficient. This was My second Car from him and I will definitely be going back in the future. Thomas in Finance was Good as well. I recommend asking for Mike if you are going their for a vehicle .
The parts guys here are the friendliest ever! Big shoutout to Orlando and Jason for being so nice, patient, and helpful - they even took time out of their day to help us install our new roof box, thank you so much!!
I had a great experience at this location. Roxana Onady was great! She was very attentive and gave details. She called and texted constantly to let me know what was going on with my car while it was getting serviced. She truly has spectacular customer service.
I want to give a big shout out to my sales person ADENIKE DEAN, for taking good care of me and making buying my car so easy. I bought a lot of cars over the years and this was one of the most stress free process I ever had. I really appreciate her services. Thank you once more ADENIKE DEAN you are the best!
Big shoutout to the Mercedes-Benz Orange County team for their help in purchasing our new car. We had fantastic experience and felt extremely well taken care of and very welcomed into the Mercedes family. We look forward to a long long partnership with you.
Beautiful store selection was tight because of covid but the staff is most helpful. Roger was our salesman the most patient man on the planet selling my wife a new car LOL. If youre serious about a Mercedes you dont have to drive far give it a visit.
Stopped in for some maintenance on my car. Denzell made the process smooth and easy. I was in and out rather quickly. He was also very knowledgeable about my car so that I can have nicer ride. Would definitely recommend him.
The Service Department at Mercedes Benz of Orange County was great to work with - they helped me out with everything I needed. Frank DeVita was particularly professional, personable and friendly! Overall great experience and will be using them again.
Great experience purchasing our GLE at the dealership. We enjoyed this dealership in particular as it was a bit quieter than one closer to our home. Jason Flores did a good job of taking care of us and communicating efficiently throughout the process. Although we had done our homework and knew just what we wanted walking in, introduction to the vehicle was efficient as was the negotiation process. Upon delivery Jason walked us through the details of the car to make sure we had a good idea of how to operate it well. I would definitely go back and look forward to returning for service.
Everyone was great to deal with. Recommend to everyone. Dave was a fantastic salesman!
The experience was great. Dave was very knowledgeable and helpful. He made the experience smooth and showed me how the vehicle functions. Dave was a very patient person.
My husband brought his car (C63S) in and Denzell Smallwood took great care of us. He turned a bad situation it to an awesome one. He Made sure we had a loaner car, Denzell was there every step of the way with courtesy calls etc. outstanding customer service! Thank you so much for your great service!
This is the first but not last time dealing with MB of Orange County. Jason Flores is by far one of the best salesman we’ve ever dealt with. Not a single surprise as most expect with a dealership. We dealt completely on line and when we went to pick up the car, every single thing we asked for and not one surprise. We can’t say enough about dealing with Jason from start to finish.
Denzel was superb to work with. He answered all my questions. He was very knowledgeable, helpful and friendly and explained everything that needed to be done to my AMG G63 to be serviced. He was very courteous and kind. He made our experience at Mercedes-Benz of Orange County great!
I JUST picked up my new Mercedes GLC 300 yesterday and worked with Jason Flores who was incredibly professional, helpful, knowledgeable and friendly! Jason helped me from start to finish and even sat in the car with me to help me understand every single button in my new car. I HIGHLY recommend Jason for any car needs!! Thank you so much!
Thank you Adenike for helping me getting my dream car and the whole team at Mercedes-Benz Orange you guys went above and beyond to give me the best service
I want to thank Adenike for the great service. She knows the brand well and knew the answers to my questions. I was not able to complete the purchase because of my budget, but I do see myself buying a mercedes from Adenike soon.
I leased a car here at a great price. Very smooth experience, open communication, clear, no games, excellent deal: we agreed upon everything online and I just came to sign the papers and get the car. Many thanks Michael Paccione for making a fantastic deal for us and taking your personal time to stay late to finish all the paperwork!
Excellent service for my wife’s Mercedes and great customer service. They even had Panera bread food for the customers
Recenly I bought GLA 250.Good friendly stuff.Michael is professional and very kind.
10 stars really. I’ve never purchased a car remotely, and in addition to distance there is also COVID. Nothing impaired the superior customer service I experienced by working with Jason Flores (yes, people call him the GOAT for a reason) and Thomas Tzimoulis. FaceTime vehicle demonstration with Jason, and an overall fantastic deal put together by Tom. The car is nothing short of stunning! And to top it of, the delivery driver Rocky, was another superstar in this exemplary experience, he stayed in touch during shipping, and even sent me pictures! I have had maybe 10 cars in my life, this was the best experience from start to finish, and I encourage you to look to the MB of Orange County Team for your Mercedes needs, you will love every minute of it! Cheers, Peter
I like profesional cooperation with Eric. He was very helpfull and kind.
When I leases my Mercedes in July 2019 I was told I had cruise and lane assist and full tire coverage. Guess what, I didn’t. After 10,000 miles I came in to the dealership to see if my tires were ok for an upcoming trip to NC. I was told I had a bubble in one of the tires. I said ok fix it. I was given a bill for $350. Guess what, the salesman lied to me. When I went to see the General Manager and ask if he could help with the costs of the tire. The answer was no. If you come to this dealership to buy it lease a car, buyer beware.
Erik did a wonderful job working on my 1992 300e. His explanations and recommendations were phenomenal. Erik definitely knows what he’s doing and I left with a mechanically sound Benz again! Always leave with a smile on my face.
If I could give less than one star I would. They are totally unprofessional. I bought one car during the pandemic even though they weren’t supposed to be open for sales. I was told by the finance representative, Thomas Tzimoulis not to tell anyone about my purchase.About a week later I contacted Thomas because my husband wanted to trade in his 2018 Chevy Camaro for a 2020 GLE 350. He told me he had pull and could get any lease. We agreed on the price and he never returned my calls. After, about a week I decided to contact the sales manger, Joseph Herman from their other dealership located in Englewood, NJ. Mr. Herman asked me to give the dealership another chance. I agreed and spoke to Tim Reilly from Orange County who also promised to give me a car and he also never returned my calls. I have filed a complaint with the BBB and my lawyer has also written them a letter with no response from either Tim Reily, Joseph Hernan, or Thomas Tzimoulis.
After trying multiple oil change franchises to get my car aligned properly and driving straight, Erik was able to get my car aligned to factory as if I just drove it off the lot! I’m at a loss for words as to how great my car feels again. We need more techs like Erik! Thank you so much!
I just purchased a 2020 mercedes GLC 300 and took it to the dealership to get it checked out. I was extremely surprised by the Supreme service and the care that they provide. I would definitely recommend mercedes benz of orange county to everyone!
Eric provided me an outstanding service. He was reliable, professional and represented Mercedes Benz of Orange County to the best of his ability. I would recommend him to any prospect buyer of Mercedes Benz
Jason Flores is the GOAT! Total class act in terms of honesty and integrity throughout the sales process.Made the entire experience painless and efficient!And Frankie in service department is great too, will take great care of your vehicle and will communicate clearly and often.
Got my E350 through Jason in sales. Great customer service & communication from start to finish. Highly recommend seeing him if you’re leasing or financing a Mercedes in Orange County.
Just came in a few day ago to get my car diagnosed and serviced. Service Advisor Denzell provided a pleasant experience and is very knowledgable about the issues I was having with my C240. Usually when I get my car serviced in other counties the quote time for when my car will be finished is usually off-base by a day or two. Denzell quoted me a matching date to the completed service, while also keeping me updated during the wait. Will definitely come back!
I found Dave Krueger, to be very courteous and professional . He answered all my questions and was very patient to take the time to make sure I understood all the details of purchasing my car, He assured me that he is always available to help with any future concerns. i am satisfied with the experience I had.
I had an absolutely fabulous experience at Mercedes Benz of OC. While all the staff were friendly and helpful, the receptionist, Caiya, was truly a gem. She answered all of my questions about the GLS450 and is incredibly knowledgeable. She also made it so easy to schedule an appointment around my crazy schedule. Caiya was kind, funny yet professional, and so very helpful. I will be referring all of my friends and family to this dealership. Mercedes Benz is truly lucky to have Caiya!!!
Chris Taccetta in the Sales dept. was amazing. He provided us with the best sales experience ever.Mercedes Benz of Orange County is the only place to buy a car.For anyone in the market for a car, go here first.
Talked to Anthony on the phone and made a deal right away, Chris was my salesman and he is great. They are straight forward. No hiding BS when you deal with this dealership. Chris even finds way to help me save on my payment! Highly recommended
Just got my first C300 Mercedes-Benz and was presented with outstanding customer service. This was a true customer service and I have never received this in the past when purchasing a vehicle. Jason Flores provided outstanding customer service !!!!Over all A+++
The service me and my wife experienced was outstanding and so profficonal, Michael Paccione Account Rep was amazing the process was flawless and so easy, we would also like to thank Thomas Tzimoulis Finance Rep for making the process so easy. We will only use them in the future for all our auto needs.Thank you Gentlemen
Great experience, Erik was my technician and he did a fantastic job figuring out what my issue was with my vehicle and fixing it properly. Had me back on the road very quickly and the car is perfect again. Thanks Erik and the whole team !
Frankie Devita is the man great service always takes GREAT care of me wouldnt go anywhere else.... Highly recommend if you are looking for the best service go see Frankie D.
I’ve been a Mercedes Benz owner/customer for about 7 years now, and this last visit I came in to get work done on my GLK. I must say, the customer service and hospitality I received from Denzell made my experience significantly better than usual. He was very knowledgable, very patient, and kept me updated the whole time my car was being serviced. Thank you Denzell for your help!
My salesman, Rob Kant, was extremely thorough, knowledgeable and honest. All of the staff I met were very professional and made the car buying process a pleasant experience. I would highly recommend Rob and the dealership.
I had a great experience working with The Service Department at Mercedes Benz of Orange County, especially Frank DeVita! He was professional and extremely friendly. I will definitely be using them again in the future.
Mrs. Abril was honest, helpful and accomodating. She helped me secure my sons car and everything else fell inline. Picked up the car on Friday with plates ready to go. I am interested in doing business with Orange County MB in the future.
We recently purchased a CPO E Series from Jason Flores. Jason went above and beyond to take care of us. Our car had to be shipped to Nevada and Jason took care of everything. He was professional, returned messages promptly, kept every promise and answered his phone even on his day off. 5 stars for this dealership and Jason Flores.
Denzell provided me with excellent service when I came in and brought my e-class in for service. He didn’t give me the run around about what was needed to be done or upsell me on service. Great communication and was very friendly. A+ service and will gladly bring my car back to the Harriman location.
Dave was the absolute BEST! He was so kind and made this experience great! THANK YOU DAVE
Buyer Beware!!!!! Chris the sales rep sold me a CPO car with an odometer blocker!!! Upon discovering the blocker they rejected my phone calls and emails then refused to speak to my wife and I. This is the worst service I have ever experienced. I believe the manager Walter is covering for the previous lessor whom he told me he knows personally and was probably aware this chip was put in. Avoid at all cost, spare yourself and your hard earned money and go to BMW next door.
I just purchased a CLA 250 and I loveee my car! Jason Flores was amazing very attentive answering all my questions and concerns. He got me exactly what I was looking for. the transaction was very fast and easy I pretty much was in and out of the dealership. Thank you JasonDenise Henriquez
Michael P was amazing. No games no gimmicks. True gentleman. Got me the car that I wanted without any up-selling or mind games. Everything he said it came true. True professional and a man of his word. We will be back thank you again.
Total reviews rating 4.6
199 Reviews for Mercedes-Benz of Orange County powered by Benzel-Busch 2023:
Review №1
2022-07-02Eric was an absolute joy of working with. He assisted me with getting my first Mercedes Benz vehicle. He kept me up to date through the entire process and on the day of pickup, he spent over forty-five minutes with me showing all of the features of the car. I went to three other dealerships when I was looking to obtain a new car, however, I did not feel valued as a customer at those dealerships. Eric understood what I wanted and he got the car to my specifications. He is a good person and I would recommend Eric for your next car buying experience.
Review №2
2022-02-24Buying a car has always been an arduous process and we always walk away with a headache. This time was different. We worked with Dave Krueger at the Mercedes’ Benz of Orange County location and he made the process entirely different for us. It was easy, seamless, thorough and a positive experience. When I went to 3 other dealerships first and they said they couldn’t get me the car I wanted - Dave made it happen in the price range we were hoping for. He was a dream to work with - he now has my business moving forward.
Review №3
2022-01-04After viewing inventory on their website, I received a response call for my inquiry, from sales consultant Dave Krueger. Dave was pleasant, informative and willing to discuss my automotive interests at length. Although the dealership isn’t local for me, Dave invited me to visit in hopes he could assist with my vehicle search.Upon my arrival everyone at MB of Orange County was welcoming and helpful. Dave met me and had the vehicle I was interested in ready for me to take out on a road test drive. After discussing some of the car’s features I drove it. Upon my return he introduced me to some of the dealership staff, he further educated me about the vehicle. Dave and the pleasant staff there, were genuinely interested in my needs and interests. We negotiated an amicable purchase deal with no pressure. Dave is a very professional sales consultant and a pleasure to know and work with. He made the purchase experience easy for both my wife and myself. We picked up the car 2 days later and we are amazed and thrilled with it.
Review №4
2022-01-20I just have to give a shout out to Dave the salesman and Thomas in financial services. These guys made buying my first Mercedes Benz a quick, easy experience. They worked with my needs and were so accommodating. They did all the work within hours over the phone all I had to do was provide my needs and information. We did most of the deal on the phone since I was from PA & I got to the dealership and everything was set up and ready for me to take the car back home. They both explained everything so thoroughly and truly know what they’re doing. I am so grateful they got me into my first MB so smoothly.I’m from PA and ended up buying this GLB at the Orange County MB. As long as Dave and Thomas are on my team I will be taking the two hour drive to purchase all of my MB at Orange County!
Review №5
2022-04-28This was the best car buying experience I have ever had! From the moment I sat down at Dave’s desk he treated me like family. He is professional knowledgeable and courteous. I love my new car and Dave made it happen for me. Kudos to Dave!
Review №6
2022-03-05Eric M. did a phenomenal job assisting me with my first online vehicle purchase. Every question I asked was answered in full detail, which eased my fear of purchasing a vehicle sight unseen. From the purchase in NY to the delivery in TX, Eric was in constant communication with me. I would absolutely purchase another vehicle from Mercedes-Benz of Orange County!
Review №7
2021-12-31David is the most genuine person I have met in a long time. He took the time to understand my needs and led me through my vehicle choice. He was more interested in that I fit the vehicle, than in the sale. I will be back for future vehicles, and will be recommending family and friends to Dave.
Review №8
2022-06-28Great experience! Adenike was extremely professional and helpful. Im so glad I chose a car from this dealership. The General Manager Walter was kind enough to introduce himself and congratulate me upon purchase. I look forward to working with dealership for years to come!
Review №9
2022-02-25Thank you Abe, Sam & Walter! Coming into the dealership we were treated with respect and welcomed with warmth. No pressure from anyone and freedom to browse made the process more enjoyable.We ended up purchasing the car that we were interested in and Abe made everything a breeze! He made sure we understood the car and its functions before the test drive and answered all of our questions after as well.Abe and MB of Orange County will definitely continue to have our business!Thank you again!
Review №10
2022-05-04Excellence is the first word I think of regarding this dealership. From Thomas at Financial Services to Eric Makofsky, the Account Representative. Eric is pleasant and attentive to everything. His diligence and humanity is what sealed the deal for me. He took me step by step and in less than a week I bought a dream of a car! Awesome! I am grateful for the service which included my being picked up at the train station by Eric to being driven to the bus depot by David. I highly recommend Mercedes-Benz of Orange County. Ask for Eric and I guarantee you will be pleased 🏆👈🏼