Wheelchair-accessible car park
Yes
MERJ Fleet Services, Inc. in Buffalo
Categories
Location on the map
Buffalo, Erie County, New York, US
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Amenities
Mechanic
Yes
Toilets
Yes
Phone: +1 716-604-2300
Site: http://merjfleetservices.com/
Site: http://merjfleetservices.com/
Opening hours
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
Comments (72)
I arrived at this place at 7pm for a FLAT TIRE ON MY TRAILER, on a Wednesday, regular day, 45 degrees, dry, it was the outside rear Axle of my trailer 53, nothing crazy, there was a couple of young technicians, they took their time like about an hour, when it comes the time to pay, they said I was there for 2 hours of labor FOR A FLAT TIRE, those kids should be working at McDonalds making burgers, my bill came $322.00 dollars for a FLAT TIRE, please do not come to this place for a flat tire, $322.00 was a rip off, it was bad, I wont come here again I swear on my dads grave.
Charging 2 hours labor up to $300 to change 1 tire on the trailer...
Super nice staff very accommodating . Great communication. Help to get needs met and back on the road. And very nice service write is very sweet .
GUYS ARE CROOKS. THEY TELL YOU SOMETING AND THEY CHARGE WAY MORE THAN THATTHEY WILL TAKE ADVANTAGE OF YOUR SITUATIONDONT NOT EVER CALL THESE CROOKSTHEY WILL RIP YOU OFF BIG TIME
Even though they were unable to fix air supply issue with the truck, Alex was incredibly professional and didnt give up. The kw dealer in buffalo wouldnt touch my truck until the next day. Hopefully i dont have future issues, but would definitely call them in the future. The docusign thing was a bit awkward, but it worked out. Not everyone carries phones capable of email yet these days. I understand why they use it, but can see some issues with less technically capable drivers in future.
Had a broken equalizer on a tank trailer, basically on the roadside, they came out, evaluated the situation, got the parts needed, fixed it up, back on the road in no time, I definitely recommend MERJ Fleet Service for any repairs you msy have, i was impressed with how quickly they arrived and got it done…
I initially contacted a local rental/repair agency due to a lift gate hose issue. It was after hours, and the shop told me they couldnt make a hose and didnt know anyone that could. Luckily, I remembered MERJ was able to. They literally got me in within 20 minutes and the driver was in and out in less than an hour with a fully functional lift gate. Outstanding service from Dispatch to the Technician that made the repairs.
Nice costumer service 👍Smokey 👌
Our company is based in Florida but I have a driver who lives in NY so weve taken his truck to MERJ twice. Very happy with the service weve received. Will go back again.
We were passing through the Niagara Falls area in our RV when a coolant line developed a leak and lost several gallons of coolant. We called a half dozen truck repair shops and their next availability was in 1-2 weeks. MERJ, on the other hand, said no problem and to bring it in. I limped it to their shop 30 minutes away, and they dropped everything when I arrived and they had me in and out within 45 minutes. The coolant line was replaced on the spot, and their pricing was fair. Id highly recommend and trust these knowledgeable gentlemen again in a heartbeat!
I had a appointment for 230pm and showed up a hour early they got me right in did terrific work got me back out on the road fast. I would recommend any semi drivers out of state to come to this place for there quality and service
Speed quality of service without a doubt the best in all of buffalo 🏆
We have used their services on a few occasions. They have been top notch, always quick, friendly and fair. We will use them again and would recommend them to anyone.
Thanks to this Company. On time and good Technicians.Good Job !!!
Had an issue with the DPF filter on a Volvo, and I thought i needed to clean in the oven (which they have). They told me it would take 24 hours, so i took the truck in. The truck also had the check engine light on, so they diagnosed that as a NOX sensor which then fixed the issue and regeneration went smoothly, so the truck was ready to roll earlier. Now i say this, because other shops, will probably have cleaned the filter first, and then check the engine light, just so they could charge you more.Great customer service from them as well (Patty and Michelle, if I recall correctly).Either way, will definitely stop by if im in the area and will need something done on the truck.
Merj is one of the most dishonest roadside service assistance provider that we ever encounter, they double charge us for the same service which they claim they have done on our truck, and when we asked them why are we being charged for the same mechanical issue that we have paid for already when we first call them to come out and fixed our truck, which didn’t fixed the original problem to begin with, an I also I ask them if the truck was actually fixed, how comes after only 10 minutes of driving the truck same engine check lights came back and their crooked mechanic claiming it was a different engine check lights, which was all fabricated lies, but anyhow, I told him I was not going to pay them twice for something that they didn’t even fixed, which then lead to their mechanic going into my truck and stealing my keys to prevent me from leaving on the side of the highway road, which then lead to him assaulting me after I told him to return back my truck keys, so I called the police and report him and thinking that the state side police would see through these lying crooks, but obviously this company knows how to lie, scheme and twist the truth to extort money from you right underneath the police nose. This company have bold face lied to the state authority stating that they fixed our truck when they didnt, which end up with us having to pay these crooks money for service that they didnt even do, which was very upsetting, so after spending $586.63 dollars on engine check light code clearing service which didn’t fixed the problem, only to have our truck brake down again in less than an hour, which end up with us having to pay another truck repair shop a lot of money to get the truck fixed correctly, due to the fact this company didn’t diagnose our truck correctly. Both management and mechanics here are a bunch of dishonest people, they will lie to the authority to extort money from you, so be aware of these people and this type of scam they will pull on you.
Plz read this fully*******************What a terrible experience! What rude people? Workers have no say there is a guy named the Owner, these guys will rip u off. If they do roadside for u just pay them and go if u ever allow them to brong tour truck inside They will mess it up they will iver chrge you and u will regret working with them.They promised to charge about $950 including taxes they ended up charging close to $1200 . After they did that , my truck knoy drope 3 hours sam eissue came up and they refused to help.Guess what?? After noticing that there is an issue I called them as if I am a new customer they were willing to help after finding I just left their shop liek 3 hours ago, they started saying BS “oh thats too far. Bla bla bla”Guess what ? The onwe is dishonest, he promised me he will listen to the call and come back to me and see if indeed i was promised about $950 on the recorded line, he had the nerves to come back and tell me he heard the conversation and I was charged what i wa s promised? Wow!!!!! Thanks Thanks Donald Trump for owning a such wanderful business that knows how to robe Poor immigrants. This is the most dishonest shop I have ever worked with.Long story shortTook the truck to FreightlinerThey charged me $600 fixed everything and noticed this bad company has miss connected the wires and so on and so on.The owner of this company is not a good person, not honest and is so full of himself.I am hereby rating u and your company for 0/ 100. I will not rest till I take legal action.Bad for business
My truck stalled out and wouldnt start got stuck on side of road. They were friendly and profesional from the first phone call till fixed. I would def come back if i need work done. All the techs were professional and kept me up to date with issues. The 2 hook guys were great as well.
Excellent service, the owner himself came out and took care of my baby and was rollin with the quickness. Replaced both belt and tensioner. Caleb the dispatch was nice and helpful as well. Good job guys!! Stay blessed
I dont recommend this place..they like to play smart to double charge you.
Had a generator go down on one of my units this past Sunday morning (3-10-19) Ran through the entire troubleshooting process, but I was not able to identify the problem over the phone. I know from experience, it is very difficult to find anyone on the road to work on a generator , but let alone on a Sunday morning... But I have to try something, so I found Merj Fleet Services on the web and gave them a call.As luck would have it the owner of the company (Joe) answered the phone as it was his weekend on call. Without hesitation he agreed to go to the unit and see if he could help. In less than 2 hours Joe called me back to inform me that my generator was running.The bill was reasonable and we discussed other opportunities to do business in the future.Merj Fleet Services is now my go to contact in the Buffalo NY area.
Mechanic very nice but is TEL ME coming in 1 hours but take 2 hours but still very good mechanic so nice 😀 😊 😄 👍 ☺
Outstanding prompt service in a snowstorm! These guys got the job done when others could not. They were friendly, concerned, 100% professionals. I highly recommend them. Cant say enough about the excellent service, attitude, just everything.
Great company! Limped my truck in yesterday. Back on the road today. 10/10. Decent prices & excellent mechanics. Excellent customer service.
Good response time with immediate correction of issues encountered.
Every time they fix the truck there’s something else wrong with it. They fix one thing and mess up another
Terrible service, charge double for simple service not done right, provide with the false estimate. After questioning the invoice driver was inform- he dont have any rights and he have to pay ether he like it or not. Avoid if possible there is many honest services in the area.
Check engine light came on, ran diagnosis on dash, called dealer who said code showed actuator/turbo☹️🤑. Friday at 1:45 I stopped in at MERJ. They put the computer on to confirm. First estimate was both for $9300! Long story short, by 5:15 I was rolling $1893. So, yes! SHOP OF CHOICE. 225 miles from my house, on a Friday afternoon. Could have been a lot worse to say the least.
Just got a flat fixed, a plug for $34.55 & tire is flat after 15 minutes. Very unprofessional 👎
Was in an accident and they supposedly did over 20k in repairs, after the fact I find out that they were paid for OEM but used cheap aftermarket park, the say they used they extra money for other OEM parts but the job wasnt completed and when I took it to a dealership they immediately pointed out the aftermarket parts and told me Id have issues down the road which I already have, came back to address my issues and concerns and spoke with the owner Joe and shop supervisor Jim who was addressing the issues until he realized the extent of the issues then Joe told him to stop theyre done even though they are they reason Im having issues in the first place....
I had work done there today they were able to get be back on the road within two hr for my problem. I would use them again if I ever breakdown again up there
I made the call a little after 0400... tech showed up a little after 0600... back on my way by 0630ish... very reliable, friendly, professional & punctual... HIGHLY RECOMMEND THIS COMPANY
They were very good at getting me in and fixing the problem quickly
This is a great place and very smart mechanics and a great crew I have done my major repairs at this place and so far then didn’t let me down I appreciate their work great job Merj crew
They showed up to service Penske truck; The service was fast and professional!! Tow truck driver was awesome!! Very kind and courteous guy...Thanks!!!!
Ive known Joe for a long time, hes always been fair to us. More recently Ive had two emergency repairs that Joe and his team pulled through and saved the day. thank you!
They are one of the best services on the road and in their shops...they really work and wont waste your time...i really appreciate for your services...keep it up guys.
Called last minute for Inspection on one of our trucks and trailers - Patty got us right in and out as promised . Thank you again - you have our Business from now on !
I have used them several times I highly recommend their services Professional fair-priced quality work prompt service
100% GREAT COMPANY AND GREAT SERVICE !! GOT OUR TRUCK FIXED UP ON THE ROAD AND SAVED OUR DAY !!
The guys were professional, very fast and not expensive at all. I would recommend MERJ Fleet Services to anyone!
Got worked in without appt, truck repaired and works properly
It aint gonna look pretty but I can get it to stay.. Mechanics words fixing our mirrors that another driver busted with rags and gorilla tape. Nice guy tho
Way over priced ,Bay pass air dryer $510 ???You can find more honest people.
This guys are awesome great service recommend 100%....
I dont EVER rate or post about anyone, but MERJ Fleet is a great place to get work done!
Very rude business owner, can not tell the truth , I agree , not good for Immigrants . He literally lies in your face , employee are told to hang up on you
Real nice place took good care of my situation with a fair price. Thg thxs guys
They were nice. They changed my trailer tier
Excellent.. They relocated to Romar repair truck.. MERJ bought them
They are stealing money.Charge you for nothing.So unprofessional.So rude.Do not hire.Stay away
Be nice if more companies had the same service and staff like this company.
Professional on time on budget very good overall experience
Made a call for road side service. .....fixed and on my way in 2 hours.
Great customer service has to be recognized
Excellent service, the owner of the company is spot on, very knowledgable
😎cool
Good workers
Super nice n fast!
Service was great in and out
Replace Tire
Over priced
Total reviews rating 4.1
72 Reviews for MERJ Fleet Services, Inc. 2023:
Review №1
2022-02-28Great service, these guys know what theyre doing! Super friendly and helpful! Needed a major trailer repair and they got the job done in no time! They do carry parts in stock so that helps to speed up the process! Definitely recommend this place!
Review №2
2022-05-27Had my starter go out in a shippers yard and Joe followed by Al came out to get the job knocked out. The starter bolts were seized inside the bell housing, to say the least Joe broke tools and pressed on to get the job done saving a tow bill to add to the day. I appreciate them both for snapping it back together as quickly as they could considering. Thank you gentlemen, it is appreciated!Ryan
Review №3
2022-06-04Helped my driver and were reasonable, the dispatch guy got sooo mad at me over the payment method but we worked it out and overall I’m satisfied with their service and would use them in future if some of my drivers needs help
Review №4
2021-02-21Got my truck buried in snow. Within 30 minutes of my dispatch contacting them, they arrived and pulled me out like a hot knife through butter. The driver was Jason. VERY professional, VERY knowledgeable, VERY skilled at what he does. GREAT job. 👍 I highly recommend these guys.
Review №5
2020-08-12They arrived to fix an air leak on my trailer. The line snapped and I didnt have trailer brakes. Oops. They did fix it but didnt have the proper parts to do it on the road so I have to drive to the shop after he rigged it to be safe for 6 miles. They were kinda pricey too but did a good job
Review №6
2021-12-13I had 2 flats company tells me it’s gonna be around 700 to come and do the repair. I had one spare and bought a tire from them. Before they come out I pay 200 dollar deposit. I get back the invoice and pay the 727.99. I call 3 days later because I didn’t get my deposit back. And now it’s a non refundable deposit of 200 dollars that they sneak in at the end. Now I’m with a 900 dollar total. Don’t call over priced for a road side tire repair. If I knew that from the start I would have went with someone else.
Review №7
2022-02-24Awesome place. Called, was immediately helped. Had them come out and change drive tire. No hassle really. Would recommend. Used them after calling 4 other places and no answer or no help.
Review №8
2019-06-19Big professionals in their field. They took my truck with a trailer from the road around 5:00 pm. They replaced the compressor on my Volvo during the night and at 8:00 am they said they were ready. !!! In addition to professionalism, I would like to note the sociability and friendliness of these people, thank you very much guys !!!
Review №9
2019-06-12Afree I was out of service by NY DOT cause my bus had a 1 cm hole on the exhaust pile, I called them for emergency service at 4:14 pm I waited at 2 nd st where is 35 mins away for this company for two hour, and a mechanic came and check my pile and looked for the parts to fix it. And the American style slowly job took 3 hrs. And then I got the bill $785. $100 for calling fee what the hell fee, and the 3 parts cost $216, I don’t know how to get these price!
Review №10
2021-03-26I had another outfit come out for 24hr repair . they installed the wrong starter for my semi. And these guys were great figured out the problem very quickly. And the boss and his employees were very attentive and nice to deal with. Not only did i get back on the road same day. But they took the time to do a good job . this is defiantly a place i will be back to if i need a repair done in buffalo NY