Kerbside pickup
Yes
Messner Flooring, Pittsford in Pittsford
Categories
Location on the map
Pittsford, Monroe County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Repair services
Yes
Service guarantee
Yes
Amenities
Wi-Fi
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 585-381-6880
Site: https://pittsford.messnerfloorin...
Site: https://pittsford.messnerfloorin...
Opening hours
- Monday:9:30AM–5PM
- Tuesday:9:30AM–5PM
- Wednesday:9:30AM–5PM
- Thursday:9:30AM–5PM
- Friday:9:30AM–5PM
- Saturday:9:30AM–5PM
- Sunday:Closed
Comments (107)
I was very pleased with my experience at Messner.The carpet looks beautiful and the price was reasonable. Pete and Bryce were courteous, capable and personable installers. I would definitely use Messner again.
We had a bad experience with the installer.When we scheduled the installation, we asked Messner to send an installer that would wear a mask. When our installer arrived, I politely asked him to wear a mask when he was in my home. My wife and I are high risk for COVID, and we wore masks when he was in our home. The installer refused to wear a mask, and he wasn’t very nice about it.This installer also did quite a bit of damage to our walls during installation and to our furniture that he moved. When I brought this to Messner’s attention, their general manager came to our home and repaired some of the damage, but not all of it. He promised to come back and finish repairing the damage, but we never heard from him again.I suggest you go somewhere else for your carpet if you are looking for polite and professional installation services.
The sales staff was fantastic and super knowledgeable about their products.The installers were great!!I would 100% recommend Messner to anyone who was thinking of purchasing flooring.
Our new carpeting in the master bedroom is beautiful. Peter and Bryce did an excellent job on installation. The sales and customer service staff were friendly and responsive.
Once again I say why wouldnt you go to Messners for your floor covering needs?. They have a range of every variety and price point. With their help, Greg and Barbara made it easy to select new carpet for bedrooms and office. The installers were the best, and worked tirelessly on a very wintery day to do the job. With left over carpet, Messners suggested having it bound/area rug, for a small sun room. It is just perfect. I do give Messner flooring 5 stars.
We had tile installed in July and are extremely pleased with the result! Jason and Curtis, our installers, were very meticulous, answered all of our questions and were very personable. Highly recommend Messner Flooring and Jason and Curtis,
Nothing but great things to say! Greg was super helpful in the store. I had no clue what I was doing and he made some awesome suggestions and 2 months lady I am thrilled with our new carpeting. I will be back!
Jennifer was great to work with. We made several visits , and took several carpet samples home to evaluate . The installation crew was very professional and focused on a detailed installation. Would hoghly recommedn.
Jamie Marciano was great. He installed our flooring with care and took obvious pride in his work. In picking out the materials Greg and Jessica could not have been more helpful. We will use Messner whenever we are in the market for carpets or tile.
The overall experience at Messners was excellent and efficient. Product quality is excellent and Greg did a great job of keeping us informed on any back order issues. Will definitely be using Meissner in the future.
Messner employees have always provided exceptional service for our home projects over the years. From planning to installation, they do a beautiful job!
From start to finish, the service was exceptional! We are so pleased with the final result- of our custom stair runner.Thank you to everyone at Messners for the professional service and attention to detail.Would highly recommend.
Despite issues with material availability and worker shortages, Messner completed our project on time and as promised. There was great communication throughout the process and we were always provided the highest level of service from everyone involved.
Dealing with Messners is always a pleasure. Quality products and excellent staff. We purchased some carpet padding.
Messner flooring installed new carpet in my house. Great job, very nice carpet. Installation complete in one day.
Top notch quality, selection AND service! Ive used other local companys in the past and ever since Ive used Messners, its the ONLY place Ill purchase flooring for my home! Greg and his staff are knowledgeable, insightful and professional, a real class act. Thank you! We absolutely LOVE our new carpeting!
Disappointed that it took 10 weeks to get the carpet installed after ordered. The installer was smoking cigarettes while cutting the carpet outside, but they did a nice job.
We couldnt be happier with Messner flooring! Jessica was a huge help walking us through the process and helping us pick out what we wanted. The installers showed up on time and finished our entire upstairs in just 2 days. I highly recommend Messner flooring and will gladly use them again!
We wanted to replace the carpet in our great room, dining room and hallway plus the stairs to the basement. We used Messner flooring and got vinyl planking and carpeting. They removed the old carpet, rolled it up and placed at the curb for our weekly garbage removal. They then had to add an additional subfloor to even out the space and finally install the new planking and carpet. The job took 3 full days and the 2 workers were there each day and put in a full days work. The job came out perfect and we could not be happier. We plan to use them again in the near future for re-carpeting our bedrooms.
Messner has a wide selection of quality flooring products. The sales staff is knowledgeable, helpful and friendly. The installers did a beautiful job on the three rooms that we had done. We are very pleased. Highly recommended.
Messner Flooring is the best place to get carpet in Rochester, NY. I had used them 30 years ago and was very satisfied. Recently, I was replacing carpet that had to be patterned & cut. Went to several different carpet places that were not able to reach my expectations. Messners people were pleasant, informative and able to offer what I wanted. My carpets came out beautiful! I am very happy with Messmer Flooring and will go there the next time I need flooring.
From start to finish everyone at Messner carpeting was top notch. Greg Messner provided me with samples of various carpets and rugs and came out to measure for me. I received an estimate on a timely basis and placed an order for new carpeting as well as a family room rug. Due to the container shortage they took a bit longer than anticipated but Greg kept me updated regularly. Once they arrived we were scheduled for installation within a week and the installers did an excellent job in removing the old carpet and inputting in the new. I would highly recommend them for your flooring needs
Thank you Jamie Marciano and Mike for great work installing our floor! It looks great and you left it so clean for us. The work was also done so quickly!
I was so happy with Messner. Jessica was incredibly patient while picking my floors, as I tend to be a bit indecisive. The guys that did my installation also did a great, fast job. I have been recommending them to everyone.
Has been a pleasure working with Messner from sales to installation. Looks great and Jamie and Mike did a stellar job.
Jamie and Mike (the installers)paid special attention to detail, cleaned up all their mess. They finished a 3 day job in a day and a half.
Always a great experience with Messners! They have a extraordinary selection of quality products and excellent salespeople who have a deep knowledge of the flooring industry. The installers are very professional and efficient. Couldnt be happier!
Excellent service as always. Excellent products and selection. Ordered the same product as I had used previously and they were able to fill the order exactly as before. We have Messner wherever we have carpeting.
Service was great. Picking out a carpet for our bedroom was simple and Jessica knew what would work best. The installation went really well. We could not be happier with the carpet. Thank you.
We purchased flooring for our sunroom at Messner’s. Jessica was very knowledgeable and professional. When our flooring was delayed for months, we were offered a remnant so we could still use our sunroom. We would definitely purchase from Messner’s again and have already referred them to our friends.
We highly recommend working with the professional staff at Messner’s- We needed to replace most of our first floor flooring and Jessica was patient, knowledgeable and friendly every step of the way! The installation was a smooth and clean process- we couldn’t be happier with our new flooring and definitely will be giving them a call again for future flooring needs!
We have always heard that Messners is one terrific place to buy floor covering. Now we have actually experienced the Messner way we understand why folks are so enthusiastic. From our first visit to pick out carpet to the final installation everything went smoothly and without a hitch.Everyone we interfaced with was professional, helpful and there were no surprises. Thank you - we love our new carpet.Deborah Lattime
From the first time I contacted Messner, when I had a myriad of questions, they took the time to thoroughly answer all my questions, offered guidance and never left me feeling I was wasting their time. I made many trips to the showroom, swapping out samples to take home several times until I finally felt I had picked the right carpet. Throughout the delivery delay due to COVID, they kept me apprised of the ETA. The installers were lovely - went above and beyond - and kept everything clean and protected. I didn’t even know Messner was there before my internet search, but they will be my only floor source from now on. Special thanks to Jessica!
My husband and I had hardwood floors laid in our living room/dining room by the experts at Messner flooring. There was no question about who would do this after we had them Leah hardwood floor down our hallway.My husband is very handy at home projects and a perfectionist at what he does so when he marveled at the beautiful job done in the hall we called messengers for our next project!They were so neat leaving the area each afternoon with all their equipment located in one area with the cords even rolled up carefully. We couldn’t be more pleased with the fantastic job they did – even my husband keeps commenting on the exacting job they did in their attention to detail.We couldn’t be more pleased and look forward to the next project we ask messengers to do for us! We would also like to include the friendly people from the front desk to everyone we dealt with. Our materials arrive not only on time but early which is a rarity during this pandemic time and we appreciated it and their calls checking to make sure everything was going fine.We will and have recommendedMessner flooring without hesitation for the outstanding job they do!
Excellent workmanship, kept work area clean and cleaned up when finished. So glad we did this and the install was superb.
We had a great experience working with the team at Messner Flooring earlier this year. Our initial in-store consultation with Jessica was very easy and informative and we walked away with a lot of samples to consider. Al did the measurements at our home and was extremely friendly. Jessica helped us make a few adjustments to the order to find solutions that worked with our budget and ended up with a plan to update the flooring in three rooms of our home. The install went very smoothly and were extremely pleased with the quality. We highly recommend the Messner team for any flooring needs you might have!
Outstanding job. We are very pleased with the flooring and the installation. Thank you Tim
Great customer service and results. I’ve had two installations with Messner in the last two years and I wouldn’t go anywhere else.
Very helpful and easy to work with. Installers did great work and helped us with finishing suggestions since we were doing all the trim work after. Will definitely use again for our flooring needs.
Messners is outstanding to deal with. Very customer service oriented. We have been a loyal customer for over 20 years.
This is our third experience with Messner’s. Each time we have had excellent help with carpet selection and have been very pleased with installation. We wouldn’t shop for carpeting anywhere else
Messner is a class act! Great selection at Pittsford store. People like Jessica in sales and Dave & Adriane installers are the best in town!
From walking into the store on Monroe Avenue, Pittsford, to ordering the carpet from their huge inventory, to the day of installation, the entire experience was exceptional. A class business with competent and friendly people. I highly recommend this business for all your carpet and flooring needs.Bonnie FeldsteinPenfield, NY
I used Messner for a carpeting and for a flooring project. Both were done on time and look excellent. Very professional. Selection of options was amazing
Very helpful staff. Sales clerk and manager extended assistance with our area rug purchase. Options were perfect I love out new rug
Very professional installers and installation, beautiful floor! Long delay for product d/t supply chain issues but I wasnt in a hurry and am very pleased with the results!!
Friendly and easy to work with. We are very pleased with the rugs we purchased both in look and quality. If I could give more Stars I would! ☺️
Room carpet and outdoor stoop carpet installation excellent quality and installation.
The whole process from selecting the materials through installation was made easy by the professionals at Messner Flooring. We highly recommend them.
Fantastic installation of most beautiful carpet professional on time friendly couldn’t ask for better service
Great array of styles and price points, always professional, always “can-do” and as I’ve shared with staff (and friends) numerous times- wish I had more carpet needs in my home! I so value being able to patronize local retailers….Love Messners!
The staff and service here is incredible. Installation has been great for both times weve used them. Clean, precise and professional.
Great service from start to finish! From Karen in the showroom who guided us to find exactly what we were looking for, to Al who came out and measured, to the installation by Dave and Billy. Greg Messner even came out to evaluate a couple issues Dave came across. Everyone was professional, knowledgable and seemed to genuinely care about our satisfaction! There may be other flooring companies in the area, but it is true that you get what you pay for. We know from previous experience. Dealing with Messner was top notch!
We used Messner’s at the recommendation of our kitchen remodeler ( McKenna’s).Our first experience with Messner’s and if we find ourselves in need of future flooring, it won’t be our last.From Greg’s patient and helpful suggestions during our laborious search for the right product to Al’s measurements ( our dog wants to purchase more from Messner’s so Al will come back ) to their installers whose names we’ve unfortunately forgotten it was a easy and enjoyable transaction.Highly recommended!
Very good prices. I compared pricing with Home Depot (which seemed like a good deal, but the cost was hidden in the padding which was 3xs as much as at Messners). Add to that the expertise of the staff at Messners, and it was an easy choice. The sales staff knew just what I was looking for and steered me in the right direction. I avoided getting a carpet that was too dark for the space with their guidance. The installation people arrived on time, were very courteous and professional, and did an amazing job. The difference between what was here before and the work they did was night and day. Every corner and seam is crafted so well.Weve just decided to add a runner to the stairway... We are very impressed.
My floor looks awesome and I highly recommend Messners ! The installer Jamie was the best !!!!
All aspects of our carpet replacement were great. We had bedrooms, closets, hallway and stairs replaced. Very pleased with the whole experience.
We are very happy with our newly carpeted stairway. The installer worked very hard removing all the extra staples holding the old, previously installed stairway carpet.
We had a flood that ruined the family room carpet. We looked around at various discount places without finding much in the way of knowledgeable help. We then looked up local carpet companies that had decent reviews. Messners name came up on that search.We visited them and got very helpful information from the sales person, went home with samples, and purchased our carpeting from them the next day. They sent someone to measure.The furniture (heavy) was moved without complaint or damage, at a pre-arranged price of $5 per item.Installation was done perfectly on the day scheduled, a little bit ahead of schedule. They used power stretching on the carpet. When asked, the installer said, if you dont use power stretching, you cant work for Messner.We are very pleased, and will use Messner for future needs.
Thank you Ted for you and your company’s contribution, including the installation of the flooring in our service project for a person desperately in need. Your workers and workmanship were at the highest level.Thank you again for your incredible kindness.Jim Parshall and Paul Maginn
Amazing service from start to finish. Jessica at the Pittsford location was so helpful during our process of choosing carpet and scheduling installation. Dave and Adrianna came out to install the carpet during the massive snowstorm in March 2017. They were there on time every day and they were happy and pleasant - even with 2 feet of snow in our driveway! We love our carpet and would highly recommend Messners to anyone in need of beautiful carpet.
We will never go to any other retailer for our flooring purchases. Messner’s products and customer service are exemplary !
Great company to deal with great service, good price, deliver on time
Messner is the only place for carpet and flooring. Their selection is outstanding, prices fair and their workmanship is professional.Their installers are masters at what they do. Save time and money and go only to Messners for all your flooring needs.
Messner is the best source for everything flooring in Rochester! They have great product lines and all of their staff are very nice and helpful.
Outstanding service. Have used for many years and just did again. Heavy traffic hall and replaced carpet with Armstrong laminate tile. Extremely satisfied and their installers were outstanding. Highly recommend.
Great communication, on time install, friendly installers quality product, would definitely use them again for our carpet needs
Im a multi-time repeat customer.........love Messner Flooring !!
Messners is professional, caring and have excellent prices. We have been using them for over 43 years and would never go anywhere else. If you want a job done perfectly, go to Messners.
Very professional staff, excellent installers, great product.
We loved working with Messner Flooring. Everyone was knowledgable and friendly. We are so happy with how our flooring turned out!
Got the floor I wanted and they held it at their warehouse for us until the contractor was ready to install it. They held it for several months and it was much appreciated.
We always have a great experience when we are there, wonderful customer service. They are coming out to measure later this month for new flooring so I have hight hopes.
Great job from the crew here. Professional and thorough. Would recommend.
Great selection for luxury vinyl flooring. Installation team was great. Could not be happier.
Great installers: professional, clean and polite.
Sales experience and the installation were excellent.
Courteous, prompt, very good product.
Good service and lot of different carpets to choose from. all of the carpets and floors are high quality, of course, at high quality prices.
Awesome! Easy to work with, great products to choose from, and very helpful staff
The process was very smooth. Highly recommend!
Great selection awesome staff they really know their stuff. Nourison carpets are amazing.
Friendly staff and great pricing. Quality flooring with an abundance of choices.
Easy to work with and very knowledgeable about their carpeting.
Id like to know the rest of Ed Jones story. Was it an accidental disconnect or was he just a pompous a**?I think the people are great!
Knowledgeable and very responsive
Professional service and great quality offerings.
The choices were plenty and the prices were reasonable
Very helpful on followup Very professional service
Great selection and customer service!
Awesome very helpful
Very helpfull in the flooring selection.
Top quality, great service
The best!!
Excellent quality, value and customer service!
Peter was incredibly helpful!
Awesome store and staff.
Total reviews rating 4.9
107 Reviews for Messner Flooring, Pittsford 2023:
Review №1
2022-01-04After shopping several other flooring retailers with no satisfaction, I was fortunate to walk into Messner Flooring. Greg and Jessica listened to what I was looking for and led me to options that worked perfectly for our kitchen remodel and carpeting needs. The installers were professional, friendly and experienced. Everything was installed before the original target date and we received a call afterwards to ensure we were happy with everything. I will not go anywhere else in the future. Excellent product, people and service!
Review №2
2022-06-19I would not recommend them for your project!The hardwood looks good, but took 8 month- from when I paid to until they start the project. They lay out a 2 week schedule to finish the project, but took them 4 weeks and 2 days. I had to schedule extra time off from work.The installers argued with each others they argued with the wood delivery team. I had to pay the delivery person extra to get the wood in.The container for garbage was pick up half way to the job, to be return 2 days later. My driveway is stained from the container.The top of the stair and transition peace come unfinished- thou I have finish hardwood installed.And though the hard wood look good, they cut the transition peace to thin so my closets door dont close any longer.I should have hard wood floor into all the closet- I did not know any better, but they suppose to be the experts, but no information was forthcoming from them.So if you want an expensive, frustrating job.. here you have it!
Review №3
2022-04-21The showroom has many samples to see installed on their floor and people are knowledgeable about product lines. The person who came to the home to take measurements explained what would work in our older home and why. I went with an Armstrong glued vinyl flooring with acrylic grout and it looks amazing! Eric and Shaun were very efficient in taking up old flooring and getting luan down solid- no more squeaky floors! It was a 2 day process and they were prompt, cleaned up demo well, and very personable. Highly recommend.
Review №4
2022-08-01This is the second carpet installation and fifth time weve purchased wall to wall carpet and/or area rugs from Messner Flooring. The selection is always fabulous, employees knowledgeable and helpful, and installation easy with skilled technicians. Wed never consider going anywhere else as we trust Messner Flooring to get it right!
Review №5
2022-02-21The flooring was back-ordered so Messner couldnt finish the job as early as Greg and I would have wished, but thats nobodys fault. The two installers were courteous and friendly, and got down to work. They raised questions when they had them and I did my best to answer. They did an excellent job and Im very pleased with the result. If I need flooring again, I go right to Messner in Pittsford.
Review №6
2022-08-22Have worked with Messner Flooring on two separate occasions. I cant say enough positive things about them! The showroom staff are very knowledgeable, no sales pressure. Weve had carpet and vinyl wood flooring installed. All the installers were very professional, couldnt be happier with the end result.
Review №7
2022-04-16One of the owners, Greg Messner, assisted me. He was very friendly, thorough, knowledgeable, polite, respectful and a pleasure to talk to. I can not comment on the pricing because everyone goes there for a different product, but I commend Mr. Messner and his staff for their EXCELLENT customer service. I highly recommend Messner Flooring.
Review №8
2022-03-17We had 700 square feet of Wickham maple engineered hardwood floors installed. After much research, we picked Wickham - great quality product with a great look. Randy and Craig did the install in 3 days. They did a fantastic job of installing! They were punctual, neat and professional with many years of experience. Highly recommend Messner Flooring!
Review №9
2022-05-18Jimmy Marciano did an outstanding job installing our floor in one day with his team. They worked seamlessly together and the result is a stunning floor. Jimmy is a master at his craft going above and beyond to ensure a beautiful product. Professional, detail oriented and meticulous, are all words that describe Jimmy and his talented install team!
Review №10
2022-06-21Great customer service! Barbara knowledgeable & attentive during selection of wood & carpet. Service staff didnt miss a beat. Thank you, Al, for your expertise in measuring & planning. Great to work w Messners!