In-store pick-up
Yes
Metro by T-Mobile in New York
Categories
Location on the map
New York, New York County, New York, US
Service options
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Repair services
Yes
Amenities
Wi-Fi
Yes
Crowd
LGBTQ+ friendly
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
Phone: +1 212-360-6727
Site: https://www.metrobyt-mobile.com/...
Site: https://www.metrobyt-mobile.com/...
Opening hours
- Monday:10AM–6PM
- Tuesday:10AM–7PM
- Wednesday:10AM–7PM
- Thursday:10AM–7PM
- Friday:10AM–7PM
- Saturday:10AM–7PM
- Sunday:11AM–6PM
Metro by T-Mobile in other cities:
Comments (108)
The flagship store for Metro PCS on 116th Street and lexington is where I choose to do my phone shopping and upgrades. The staff is very knowledgeable and always go the extra mile to be of help. I recommend this place to everyone.
Not so great experience on my visit to this location. The wait was long for no good reason considering how many employees they had working at the time. Not to mention that someone was sent on a break while there were so many ppl waiting. The attitude of the young lady helping me wasn’t pleasant at all. She seem pretty irritated by my questions concerning my purchases.
Surprisingly very very honest great place to be you got a phone to get a plan ask for Moe. I have gotten over three or four phones from here never felt once that I was mistreated or taken advantage of:-)
The staffs are friendly and the manager Jennesen was very helpful when l had a problem with my account she resolved it quickly. This location was Lexington Ave and E 115 Street in Spanish Harlem.
I love the location it has a big selection of phones. However the people that work at the store are very disrespectfull. They are talking and laughing to each other while taking care of costumers I wanted to upgrade my phone and had questions, but when I told them i wasnt going to buy a phone for the moment, i was told to wait for another worker to takecare of me. What? If you buy a phone they be helpfull. I have notice changes simillar to this since 2 years ago.
This store is really shady. Spent 30 minutes instore with representative and manager? to look through my phone to see it is over 90 days which I think violates my privacy, than call my mobile provider if my account is over 90 days. I can accept all this but why did the rep say its mandatory insurance on the phone? I also find out they added nameid for the iphone which doesnt even work for the iphone???I should have walked out but you spend 15 minutes waiting them to verify your account and port the number to say, insurance is required; What can you do?!???!
The first time I got my phone over in this exact store was awesome, but the wait was far too long! The phones are great and the service is awesome. The only this is that they never pick up the damn phone!
Well , I do have a lot to say . If you EVER find yourself at the MetroPCS on 115th St. and Lexington Ave BUYER BEWARE. Make sure that you record your entire encounter because when it comes to taking your money they will promise you the world and hide behind the lies! Make sure you understand that youre getting a refurbished phone and believe you me, the workers push the additional insurance on these phones and you know WHY ?? Well I will tell you BECAUSE THEY ARE SO SO DEFECTIVE AND MOST BREAK ONCE YOU HAVE THEM CONNECTED ! The store on 115th St. Im not sure is a Corporate Store and if it is SHAME ON YOU !! I WILL SAY THIS ... THANK YOU TO CUSTOMER SERVICE. They do the best job and offer wonderful help and if it were not to them Kudos to Brian , one of the CS guys , I dont know what troubles these store would have. I have learned from experience and I hope when and if you do decide to go to a MetroPCS store , dont go to the one I went to . If you do make sure your on top of your game. ... Good luck
Quite frankly, considering my wife and I have had problems with every device ever sold to us from this concern, my theory is there is a gold, virtually trouble-free standard that is going to cost you some money. And then, there are places like M/PCS, that has managed to imperfectly clone the essential technology with similar looking devices offering cheaper, troublesome, knockoff-like performance. The facial expressions of Oh-another-one-of-those, Custserv reps are such that these on-going problems are expected and unsurprising. In 3 of the most recent attempts, I was unable to get the manager to simply acknowledge the new cell I had purchased for my wife, was an inferior discontinued model far worse than the troublesome model that was stolen. A turn-over in staff and store renovation has made stating my case coherently absolutely impossible.I cannot wait to get my hands on a normal fully-functional cell from a reputable
The staff are very courteous and are truly customer focused. They approach you with a genuine smile and they do not act like its a burden to help you. They also do not try to scam you and over inflate the prices line some of the independently owned stores
The wait time in this store is interminable! And the payment machines are often BROKEN or DO NOT GIVE CHANGE. While some of the staff are nice, it doesnt make up for this overall mismanagement at this location.
Sold a defective phone and the corporate store refused to honor the Metro Pcs promise. The phone was a day old when I attempted to return it. Worse experience Ive had. Left holding a defective phone.
Very bad customers service they always try to rob you with different phones i bought Lg k10 and phone was heating up so i went back after 8 days and they said no exchange after 7 days and their representer was very aannoying. I wont recommend to anyone.
They are liars and sell junk. Phones that are refurbished and break the minute you are on your way. The staff is trained in the ART OF SCHEMING YOUR HARD EARNED $$ ! BUYER BEWARE !!
Horrible experience, Non experience Cellphone, Traded in phone Office did not have own WiFi used employee Phone, I lost important Data because inexperienced Tecs in addition I was Charged for a phone never worked, I still have issues with new ZTE in which was not setup, the Staff was argumentive and lack of support and insulting to me and they mislead me. After multiple visits and cell calls for Assistance on Products TOTAL DISSATISFIED WILL BE CHSNGING CARRIERS NEXT BILLING! I WOUKD LIKE A REFUND! IN ADDITION I DID NOT RECEIVE TOTAL REFUND OF CELL PHONE PARTS AND THE BOX. I LOST DATA AND I LOST MONEY NOT HAVING ANY COPIES.
My phone had dropped out of my hand the day my husband died in the glass broke because the so-called manager said there was no glass protectors which it was his mistake there was so I had to get a second phone and I got screwed for it when it should have only been $25 they charge me for a whole setup and lied about prices and didnt want to download phone numbers or nothing else and it was their fault at all they had to do is go and look in the back and find a glass protector but they were too lazy I swear this is the truth I would swear it in a court of law which Im thinking about it because you Services changed uptown I have helped you help stop the lawsuit for you guys and I thank you for the free battery but to be so lazy not to look
Service is highly commendable. Staff well trained, knowledgeable and courteous.
Brenda was the best customer service I ever had. DEFINITELY represented your brand in a great way
Poor customer service they show favoritism they don’t won’t to give money back and they don’t answer their phone’s
Love the deals they have on the phones.Very helpful Spanish girl work there knowledge and has lots of patience
It was a great experience and I hope that all that reads this will go there for their own reasons and have a great time too.
Ive been there twice in the past couple weeks & I would definitely recommend. The wait wasnt too long, friendly, knowledgeable staff & great service.
Every time I call I never get no answer, that to a point when someone answers I just want to scream at them thru the phone. Then they wonder why some customers be rude smfh.
Very arrogant and nasty customer service people. Avoid this store if you can.
The phones they sale are no good. They dont want to give money back and they never answer their phone. Wouldnt recommend metro pcs to NOBODY
VERY GOOD SERVICE.
Their customer service needs to be improved. They are not friendly and compassionate with their customers.
An Excellent store to buy your cell phones they polite an explain everything you need to know thank you Metro PCS Corp.
This place and the service sucks!!! two of the female employees are incompetent and disrespectful to the point to say take this phone back and give me my damn money back!! So over it and only had my phone less than a month!!!
Bought my daughter a phone and they really helped pick out a reasonable phone and plan.
Poor customer service i visited manhattan branch the worker who was a spanish laday was very disrespectful , she was talking and laughing to her friend not paying attention to customers.
I have to be honest, you keep up dating the phone, my game dropped and I am paying for it???
It was a bit of a wait
The employees were cordially nice, enthusiastic, and professional.
Terrible service. Might aswell not have a phone number to call them they never answer.
Not working with my Huawei mate se. Always searching for GPS service.
2 employees working in a 12 windowed office. The machine wont give your change back and yeah its not worth it.
Great prices and plans. Awesome customer service.
Always busy but theyre friendly and helpful.
Best corporate store, the employees are knowledgeable helpful and accommodating.
Cell phone store very good deals and medium+ service..
Good attention good people they helps you on everything
Omayra is my fav very nice friendly and cooperative
The worker was very knowledgeable of my problem and help me to solve what I needed to do
The service was really nice and I found what I was looking for
Everyone is friendly there no problems what so ever
Best plans! Fastest network! Great team!
Great customers services. Very professional
One employee working at a service center with 12 windows. Ridiculous and unacceptable.
Great service always
The wait is extremly long, believe they need more reps.
It has lots of phones and chargers
They never pick up the phone so dont call
Fast service with a small line of individuals.
They are very..nice..,and well kept up
Good Customer Service, Good Selection of Phones
Great service Thankx Omarya!
Took good care of me&my family
I love my Metro pcs store
Service was great, thank you
Terrible service. Avoid this place.
Always bad customer service
Staff are all willing to assist.
Sometimes waiting on line takes long
Horrible service, huge lines
It open at 8 am I like it
Makes up own prices
Good customer service
Great Service & quick
Cool place to work
Great selection,,, no RIP off fees,,,,,
Service is great.
No one answers the phone
Customer service stinks
It is very good
Well trained stuffs
Awesome workers
An.
Was very extraordinary
Good service
Good service
Suck.
Good store
Friendly staff
Good
Never patronize
Bad service
Thank
Its metro
Very kind whenever I have come I always receive help thanks 🙂 especially to Oscar
Spacious store, quite good service 🙄, the only thing that the employees are slow and lost in space, and the machines to pay in chashirulo rarely have change for the client who puts extra money for not having it exact. But outside of those points, all good
I spent 2 hours waiting for there to be the store where a sign and 2 people said that they open at 11am is an abuse
Good service. I have been with Metro since they started in Orlando FLA.
I like the attention and the passion
VERY GOOD ATTENTION I HAVE THE SERVICE
Good
Excelente atención!!
Jhonny and yiret
Total reviews rating 3.7
108 Reviews for Metro by T-Mobile 2023:
Review №1
2022-06-29I had an issue with my insurance but Oscar so happened to be there today, a new face and he was delightful. i wish Metro could get more sales persons like him! thanks again
Review №2
2022-07-01Thank U for managers.like the one whom took care of me this morning at Metro T-MOBILE...He excellently handled my problem and resolved my issue....More gentleman, like him should be working, not only at Metro, but at other stores such as yours. Thank you, and thank him for me!!!
Review №3
2022-07-07Excellent service pay attention and guarantee to be happy when you leave...
Review №4
2022-06-29GREAT CUSTOMER SERVICE FORM MR GABRIEL MARTINEZ HE WAS WELL SPOKEN THOUGH AFFABLE TOO
Review №5
2022-04-02Very enjoyable and exciting metro by T-Mobile and Metro PCs your the best keep up the good 👍 work go metro!!!!
Review №6
2020-11-28I understand Metro is trying to keep cost down. Cutting back on employees salaries is one to cut cost.Metro must realise that they cut salaries they will not be able to hire responsible, educated Adults to work as Managers, especially as night Managers.By doing this Metro is cutting their own throats.Metro customers and service members are not receiving the service they are paying for.Whenever customers dont feel they are receiving the Customer care they are paying for. They will definitely switch cell phone providers.Metro needs to hire Adult managers that know how to treat their clients in a more Professional way.
Review №7
2021-02-03I have never had a bad experience at this location. They are all pleasant but I always seem to land with Christopher. Im not easy to deal with but he goes above and beyond any and all expectations
Review №8
2016-01-26This Corporate MetroPCS Store was very helpful! I was at this location about 2 weeks ago regarding information of my current phone issues. I had purchased my phone from an Authorized Dealer store. The employee I spoke with on the day of my visit is named Chris. He was very helpful and informative regarding my questions and inquiries of my phone issues. Chris even went as far as reaching out to the store that I purchased phone from to speak with the store manager. Even though he was unable to reach that stores manager (employees there claimed there was no manager at store and were unable to provide their store managers contact info), he was still able to direct me to the appropriate process to help with my phone problem. The wait time was no more than 15 minutes to be assisted at this corporate store. This store is without a doubt reliable and they sell only certified MetroPCS phones. Fortunately, unlike many Authorized Dealer stores, this corporate store stands behind the products they sell and honor the manufacturers warranty that comes with the phones they sell. Also unlike Authorized Dealer stores, this business is not out to get your money but rather to assist you any way they can regardless of getting money or not from you. This is the experience I had when assisted by MetroPCS employee Chris. My sincere advise is to go to stores like this one (NOT Authorized Dealers) if you want quality customer service and a reliable and decent overall transaction of all of your MetroPCS needs and services.
Review №9
2021-04-16Its really sad and frustrating how these people couldnt or wouldnt help an 85 years old man who needed help downloading apps to the new phone he bought at this same store. What kind of customer service are you people providing?
Review №10
2020-10-03Mario, the Retail Associate Manager, is a awesome guy. Hes made my transactions simple and enjoyable. Ill be grateful when my original store on 125th and Adam Clayton Powell (7th Avenue) reopens.