Metro Mattress Batavia in Batavia
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Batavia, Genesee County, New York, US
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Site: https://www.metromattress.com/
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:10AM–7PM
The most fantastic experience I’ve ever had buying anything. Matt made the process so easy and his knowledge of the products was astounding. It was a pleasure to give them my business. Superb customer service. Great quality items. Delivery and set up of my new bed the very next day! I will definitely be sharing my experience with family and friends who will be looking for a new mattress in the future. I guarantee when I need another one I’ll definitely be going back here!
The service here was excellent!! Prior to coming to the store, we stopped at another mattress store. We e tired the other er store, and the salesman didnt even get up from his chair. Just yelled out you need mask on! Now he works for the government. Vaccinated...since government forced the issue. To keep job. And the mandate ends Thursday! So we left that store. He lost the sale. Between his cookies and mask wearing. Forget it!!Matt at Metro Mattress welcomed us in! And didnt require a mask. His service was excellent!! He was knowledgeable, courteous and superior service!! Thank you MATT for doing a great job! Go check out Metro Matress, youll be glad you did, I am!!
The mattress came early afternoon. The two men were very helpful and pleasant. I received exactly what I ordered. On good condition. My husband put the matress protect ion on easily. I would recommend.I metro mattress to anyone. We are very pleased. We also received the gifts with mattress. Thank you for your service.
Tyler was amazing! We stopped in at 8PM with another couple and our three toddlers and he was so accommodating and patient! He was very knowledgeable and found us exactly what we wanted in the right price range. We will definitely be going back and telling all our friends!
I had a warranty problem with my mattress which seemed to be going no where. Matt Lofts from the Batavia store picked up the ball staying on top of it till he resolved the issue. Matt was a very big help for me and very well appreciated. I will continue my business with Metro Mattress in the future because of Matt Lofts upstanding ethics. Charles Hughes.
Matt greeted us with a smile, and we told him what we were looking for. We didn’t feel pressured, and he helped US decide what mattress was best for our situation. First he totally educated us on what Metro had to offer, and he waited patiently for us to come to a final decision. We left knowing we got the best mattress we could afford AND look forward to a good nights rest for years to come! Thanks Matt!
I had Matt today in the Batavia location and it was my first time buying a mattress. He was very helpful with us picking out a mattress for us. Also very friendly even My mother in law even said she come back there and buy something from him too! I’d definitely recommend anyone in town to see Matt and have him help you find something you know! He told us things we never knew. Had a Pleasant experience would definitely come again and gonna tell anyone I know looking for anything to go to here!
We went to Metro Mattress in Batavia and had a great experience. Matt Loftus explained all of our mattress options and helped us figure out which ones were most comfortable for us. I felt no pressure at all and I would go there again. He really made the decision so much easier for us. Go see Matt at Metro Mattress in Batavia!
Finally fed up with my lumpy bed, I went in search of a new mattress. I chose Metro Mattress, as it was convenient to my home, prepared to do battle with a pushy salesperson. Instead I was pleasantly surprised to work with a very professional young man, Matt Lofts who was able to steer me towards the exact mattress I wanted without trying to up sell me on a more expensive model or gimmicky add-ons. He arranged delivery for a mere two days from then, instead of the weeks I had been anticipating. Overall, I was in and out of the store in under fifteen minutes and left feeling very satisfied with my purchase.
Cassondra was great! We didn’t anticipate our trip today, nor did we anticipate leaving with a new mattress on the way. She wasn’t pushy, rude or made you feel overwhelmed with all the choices. She was awesome. Can’t wait for our new mattress. To be delivered.She was pretty thorough making sure she checked all the boxes showing us mattresses to fit us. She knew her stuff. If we need another we would go back & see her!
I unfortunately spoke too soon about this interaction. Our initial interaction was great with only a few minor hiccups. Since then:1.Our delivery was missing a piece (I had to go to the store to pick it up and believe it was missed due to it not being on our final bill as we had to correct the salesperson because they wrote us up for the wrong base) this wasnt a huge issue and I went to the store to get it without issue.2.We were provided a rebate which didnt start until the following week and were given confusing direction as to how the rebate worked. Again, we may be out $100 bucks, but I was willing to let it go.3.We signed up for the no interest financing and were told that we could pay the balance with a credit card to the financing company. I found out after the charge hit that they only accept bank accounts payments. Another nearly hundred bucks in rewards points gone along with us using that payment as part of a $200 credit card initial promo on top of it.4. I called over a week ago to the store and the salesperson there said that the regional manager or our original salesperson would be in touch, but didnt know when. I would hope that when you have an unhappy customer, you would try and respond in under a week.I understand that people make mistakes, but I find the number of issues in this situation to be crazy. We would likely return everything if it werent for the fact that there are no refunds. Also, we were planning on not only buying another set in the near future, but also referring family members because of the great service. What little did I know would happen afterwards.Im not saying its a bad place, but I personally would never go there again and if youre sure you want to go there, check everything little thing you possibly can. If you dont feel like the headache, I suggest elsewhere.
The salesmen were kind courteous and professional. My son has needed a bed for a long time and we waited forever to buy one because we dreaded the sales experience but Metro Mattress made it an enjoyable and informative trip. No pressure, we have to buy a washer and dryer soon and wherever we go to for that has a tough challenge trying to equal our high expectations for salespeople that the Metro Mattress team set for us. Thanks again!
We thoroughly enjoyed everything about our experience with the store and Addison.Addison is exactly the type of salesperson who is good for any store, but man, he knew so much about mattresses, pillows, sleep, and finding the right bed.We planned to just go in and look, but Addisons knowledge and likeability are serious assets. He really did everything to make the sale comfortable, and he had a lot to talk about in life, not just mattresses.Once he had a feel for us as people and what we wanted, he really seemed confident sharing his strong opinions and thoughts about what would work for us without forcing anything on us.He let us take an unlimited amount of time to find our bed and beyond that, we took two hours just to pick out pillows, and his patience in doing that just felt good.He guides us through the features of beds, the differences of the guts inside beds, and truly had an answer for every question we asked.Through conversation we learned about each others lives and needs, and he took a holistic view of our life to get us the bed that, as we walked out the door, we felt we made a really good decision. It was also nice feel we werent dealing with a sleazy salesman, but instead, someone who truly likes their job, and their life.We cant wait to get our bed and would absolutely recommend Metro Mattress and Addison to anyone looking for a bed.
We purchased two mattress sets. The sales person (Trevor) spent quite a bit of time with us asking questions about out sleep habits, sleep positions, what we did for a living and how that impacted our back, neck, hip health. He steared us towards what we felt were the best mattresses for each if us. I would highly recommend Metro Batavia, and ask for Trevor. However, delivery didnt go as smooth. Scratched wall, ceiling and bed frame.
I was impressed with the knowledge Eric had about the different mattresses. My visit to the store was great. I actually enjoyed it. He was so helpful and knew our unique situation and help us solve it. I did not receive that type of service any other place. I felt he cared. He is a great actress to metro mattress. Will refer him and company to friends and family. Thanks again Eric for your help. Greatly appreciated.
Buying experience was great but after service was lousy. Salesman got in my face and said I would have to pay more than the agreed on price for accessories. They called me to come pick up accessories but it was not at the store when I arrived. Sales people need to take a personel management course and not argue with the customer. Mattress was great but again management sucks. I wish I could give them a zero out of 5 stars.
My family had an amazing experience here thanks to Eric. My wife called and talked on the phone with Eric and he was extremely friendly, helpful and knowledgeable. After calling several other mattress companies we decided to continue our relationship with Eric at Metro Mattress. Upon entering he recalled the telephone conversation about replacing our mattress with a comparable mattress making everything easier and more comfortable. Upon arriving only 30 minutes to closing Eric never made us feel rushed, took his time having us try out a few beds before finding the perfect one. Happy with the floor model we purchased immediately! We were extremely satisfied customers and recommend Eric and Metro Mattress in Batavia to all who ask.
Erik was very helpful & worked with us to get a mattress that hopefully will be a good fit for us. It was a low pressure experience. My husband & I went in with an understanding of what we wanted & Erik answered our questions.We have purchased mattresses from this location in the past & had a good experience which made us go back again.
We needed a. Twin mattress and box spring for a grandchild and have a limited budget to work with. We were treated with wonderful customer service and consideration. The employee was able to exceed our expections and offered to us a great purchase offer that was affordable. We are beyond pleased with our visit today. Thank you!!
When I walked in, I was welcomed in by Cory. Lord knows I didnt want to go mattress shopping, but Cory made everything super easy for me. After telling him a few things about how I like to sleep, he had me try a few mattresses that surpassed my expectations. I got a great mattress and its being delivered tomorrow! Cory was knowledgeable, easy going, and made me feel comfortable. I would definitely recommend visiting him to buy your next mattress!
Spent 4500 on a mattress and was told by the salesperson that the mattress could be exchanged if the mattress cover was purchased as well; did not receive the same quality mattress that was on display and must absorb the cost if you downgrade ; terrible policies and salesman is a liar, read every word of the policy and don’t listen to a word he says.
The Metro Mattress team in Batavia helped us find the PERFECT bed. They didnt rush us into buying something that wouldnt work for us. They gave us the information we needed and let us use that to decide what was best for us. They couldnt have been more professional or friendly. Addison and Jeb were top notch. And the delivery team handled everything in our house with care. We will recommend Metro Mattress to anyone in need of a new bed.
I have gotten 2 mattresses from here now and they always seem to amaze me. Michael and Aj at this location were amazing. They helped us find the right bed, they were really nice and happy to help. Thank you. I will always recommend this place for anyone who needs a mattress.
We looked everywhere else in town and couldnt find a mattress we liked for the right price. One place had good prices but low quality, the other place had okay mattresses but the prices werent in line. Only at Metro Mattress did Addison take the time and energy to find the perfect combination of price and quality to fit our needs. If you live in the Batavia area and are in need of a mattress run, dont walk to Metro Mattress!!
I hate to bash any business, but dont buy a bed from this place! When I was there, 4 customers were in the store with complaints and issues with their own beds. Everytime I walked in there as well there always seems to be a special or a deal that is ending on that very day. I know its a a sales tactic, but if you have a good product at a good price you shouldnt have an issue. We bought our bed that would have been $3500 there for $1200 from another place.. Beware
Metro Mattress of Batavia was my go to store to buy a new mattress. There I experienced great customer service and advice from the salesman Cory Dekruger. Thanks again for helping me purchase the rite mattress for my needs. I highly recommend this store to others and hope they have the same great experience I did. Thanks.
Came in with my daughter looking for a bed for my granddaughter. I tagged along because I didnt want her taken advantage of by a pushy salesman but what we got was Jeb Taking the time and listening to all of our concerns about price and budget and finding a high quality bed for a great price without all the usual sales shenanigans. Thank you Jeb and Metro Mattress for being good to my family!
Thank you for the wonderful experience! Trevor, in Batavia NY, was extremely kind, courteous, and highly knowledged on all the detailed questions we had about the Tempur-Pedic versions. His knowledge helped us decide on the right one, and we are truly looking forward to sleeping comfortably for many years to come. Thank you Trevor...Don and Teri
Been looking to buy a new matress for some time now. Eric made the experience a breeze. Did my research, yet learned alot more after going to Metro Matress in Batavia, NY and talked with the people there. If you need a matress and pleasant people that care about the matress that works for you... I highly recommend going here and ask for Eric.
The salesman rushed me to sign all the paperwork and neglected to show me the fine print where they explain their no refund policy. Its a deplorable practice especially since their sleep on it guarantee is a sham due to the artificial inflation of the prices. Will never do business with them again.
Total reviews rating 4.7
155 Reviews for Metro Mattress Batavia 2023:
Review №1
2022-02-14We bought a mattress Monday and it was delivered Thursday. Matt was great! He made it so easy. So far I love my choice. And I love the 30 day trial! But I think it’s a keeper.Thank you so much Matt. It was great meeting you!Cindy and Dorr 😊
Review №2
2022-04-08My salesman Tyler was great. Courteous, professional, and helpful. Was able to explain or answer any questions I had and got me squared away with a mattress I am excited for. I plan to recommend this location to anyone local that may be looking for a new mattress in the future.
Review №3
2022-02-27My husband and I went in to look at our options for a new bed not expecting to find something. Matt the manager has assisted us in our search. He answered any and all questions that we had and was very patient while we made our decision. We didnt feel pressured and he helped us make the best educated decision we could. I walked out feel confident that we picked the right bed for us!
Review №4
2022-06-01This experience was a 100% win. Matt was very knowledgeable. He took the time to answer every question about both mattresses and payment options. He also listened to what we wanted and didnt want, with no pressure. I would definitely recommend the Batavia Metro Mattress and Matt to anyone looking to buy.
Review №5
2022-03-30Matt is awesome! Helped us find a mattress that suited our personal needs in no time! He’s super friendly and makes you feel comfortable while shopping for a new mattress 😁
Review №6
2022-04-12It was great. Delivery came fast and in great condition. Matt helped my husband and i figure out what we like and interacted with us. Very friendly and happy place
Review №7
2022-06-19Matt was excellent. Very knowledgeable and easy to deal with. No pressure to buy but explained all types of mattresses.
Review №8
2022-06-30Matt was very knowledgeable, friendly and helpful! He was able to give us a great 4th of July deal that met our budget and needs.
Review №9
2022-07-18Perfect customer service over the phone with a rep today! She was polite yet personable, time efficient and knowledgeable regarding my questions/concerns.
Review №10
2022-02-08When I walked into the store I dealt with the store manager named Matt he was very helpful and met my needs. I had the bed the very next day and got it at a great price. The delivery guys were just as friendly and made the delivery a pleasant experience! A definite five star experience from start to finish!