Metro Mattress Cicero in Cicero
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Cicero, Onondaga County, New York, US
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Site: https://www.metromattress.com/
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:10AM–7PM
$10,000 dollar bed held together by duct tape. We were told when purchased that there would be brackets attached to legs so beds would not drift apart. Our beds are on tiles so things like to slide when ever there is any kind of activity. We called the store within 24 hrs of delivery and we were told they legally didnt know if they could put them together. A week went by so we called again still with no results. We wish they had told the truth that they couldnt attach the foot end of the bed. At least the head of bed is attached by the headboard and brackets. The brackets we paid 45 dollars for.
The selection was excellent. My salesman had so much patience and helped me to make a great decision. He had great listening skills and picked up in what I wanted and even after trying numerous mattresses it was the 2nd one that was the one. He understood immediately what I was really looking for but still wanted me to be happy with my choice and showed me a good variety.I have always been pleased with Meto Mattress in the past and this time it was the best!!!!
Although there was a glitch with our delivery it was quickly remedied. Also, one of the mattresses purchased turned out to be too tall to fit under our daybed trundle. The delivery personnel were great in attempting to try to make it work and offer suggestions. A phone call to our sales person Ed and he again worked expedite a fix to the issue. Clearly customer service and satisfaction are top priority with this company.
Follow up. The queen mattress I purchased was a floor model so I also purchased a separate warrantee that I was told would be to replace the mattress if there was anything wrong within 10 years. Not even three years later & after being APPROVED for a replacement because the mattress is so bad I’m on bed rest for sever back pain (go figure) I was told i could use a credit towards a new mattress as they no longer sell this mattress and all mattresses have raised in prices due to the pandemic. So now I got an identical and I mean IDENTICAL mattress delivered today and still have to pay AN EXTRA 900$ And change On top of the 800$ and change credit because it’s a different brand. That’s it. It was also delivered with a huge stain on it. Thank you for that. With a fee taken out of my bank that isn’t a delivery fee.. because i got free delivery since I spent over my warrantee smfh & isn’t a payment either. Just a random first time payment that isn’t really a payment?The workers are the only reason I’m giving this two stars. They’re sweet people. The company. I would never return to. Highly disappointed.Jenn is absolutely beautiful and amazing. My s/o and I were searching for a new mattress & after window shopping all day with hardly any service offered.. we came to metro not expecting much & Jenn immediately helped us and made us feel comfortable & started showing us around explaining questions before having to even ask. Very friendly, laid back, doesn’t sound like she’s memorized a script like the other places we went to & helped us get a good deal. In the end we left with a twin memory foam mattress, a queen hybrid mattress, & an adjustable bed in the same price range Others we’re asking for only a mattress. The prices were great but her personality is what sold us. Thanks again Jenn. We will definitely be back soon.
I visited the store today without any intention of buying. I simply wanted information on the mattresses you carried and prices, then I planned on going directly to a nearby competitor to do the same. There were also 2 other places I intended on checking before I made my decision. But whenI entered Metro Mattress I was immediately greeted by Gabe. I have never encountered such a patient sales representative. He put up with all my questions, took the time to understand what I needed in a mattress and was very patient with a customer who was a genuine pain in the neck, me. He knew I was shopping around, yet he spent a lot of time showing me mattresses that suited my needs and even explained construction to me. He put a mattress I liked on an adjustable base for me and even put a cover on it when I complained I didnt like the indentations on the top. It did make a difference like he said. I was planning on leaving after that but knowing sales I knew he would push to get me to buy. I was not planning on buying today, I didnt even bring my checkbook. He had previously explained the high quality of the mattress I liked and the warranty.He offered me what I considered a good price including the adjustable base I liked, so I decided to purchase the set even though I was not planning on buying today. I should tell you I bought from this same store 15 years ago, he checked on the computer, but this visit was entirely different. Gabe is a wonderful and knowledgeable salesman and represents your company with integrity. I really was not going to buy today and I did not feel pressured to do so. I simply liked the mattress and the deal he offered me so I went ahead and bought. I would highly recommend Gabe to others.
This was the absolutely best experience my husband and I have had when shopping for any furniture. The sales associate was educated on all mattresses and was readily able to answer all questions. I am in the medical field and his knowledge regarding sleep cyles and deprivation of sleep was impressive. I think if I didn’t need a mattress I would have still bought one because he was so informative.
I have a lodge which caters to fishermen and hunters. Branching out online and opening more locations. One thing guests want are comfortable and supportive beds and pillows. Almost all my beds are twin size which are not only for children if made properly! Metro mattress has been able to accommodate my needs at a fair price. Guests love the beds and balance 2.0 pillows. If you purchase pillows annually...you might want to spend the $100 and get one that lasts 20 years! They are fabulous with a cover. One thing to note...I have a wonderful sales man that goes out if his way to find me deals. Have them check what they have in clearance and discontinued inventory to save yourself some money!
Gabe was very attentive, helpful, knowledgeable and patient. Nothing like a typical salesmen. We didn’t know what we really wanted and he explained each mattress to us so we could make our decision based on what worked for our bodies. Would highly recommend Metro/Gabe!
Was a great day today. We werent sure what to expect, but will say Gabe knew his products and he helped us get into a bed that we will enjoy for a long long time. Very personable, easy to talk to and he listened to us. No pressure , no hassle , no nonsense.Looking forward to our delivery tomorrow. Was a pleasure to meet Gabe and his sales associate Young today.Thanks Guys,Jim & Wendy Rogers
I went to the Cicero location and Sean helped me out with finding a new mattress/box spring set. He was very helpful & knowledgeable about everything in the store. He didn’t make me feel like he was pushing a certain mattress on me just to make the sale. I have chronic back pain & I was looking for something that would help lessen the morning back pain. He took his time and made sure I found what was right for me & in my price range which made me feel comfortable about my purchase. I just received my Comfort Chill Ice mattress today and am looking forward to a more comfortable night & morning. I would definitely recommend Metro Mattress.
Terrific customer service!! Both Jennifer and Gabe were very knowledgeable and helped me choose the mattress which would be best for me, considering my comfort needs and budget. I was able to get delivery the next day. I recommend this store for service as well as pricing. Ive never had such a comfortable night of sleep since buying the new mattress. Thank you!!
Great experience!! kesaan at the Cicero, NY store was professional and knowledgeable on all products I was interested in. Showed me all options in all price ranges, did not try and sell me the most expensive mattress in the store. Buying experience was easy and painless. I would recommend this store very highly!!
The knowledge of sales person was great but he was way way way too pushy trying to up sell stuff and pushy about me exceeding my budget. There is nothing I dislike more then someone trying to push me into something far to expensive. I felt we spent so much time on the most expensive beds I had only a few minutes to test beds in a lower price range and I still doubled my original budget. In the end I found my bed but had to push back on all the up selling all the way till I walked out the door. In fact there was a minute I almost left he was frustrating me so much but I really needed this mattress right away. This is why people buy beds online, pushy sales people. Tone it down and let the great products sell themselves!!!
Kesaan at the Cicero store was very helpful, not only in helping me choose a bed, but also in helping make it affordable. Great customer service and my family will definitely shop here again.The delivery was on time and set up was quick. The guys were friendly and professional.
Gabe in Cicero is great! He was very patient with us. We had our 2 year old in tow and he can be a handful. My budget was less than ideal, but he took his time and showed us several mattresses until we found one that suited my wifes taste and my budget. I highly recommend Gabe and the Cicero location!
This was the easiest purchase Ive made with any company! Mike worked with me to fit my budget, the mattress is perfect for our guest room, and it was delivered fast! The people who delivered it were also very professional and helpful! I couldnt be happier! Thank you Metro Mattress!!
Kesaan Hill in Cicero was great. He was knowledgeable and made the whole buying process comfortable and pleasant! Thank you Kesaan for all your help tonight! I will remember you for the next 40 years!!Jayme PaulEDIT:Over a month later, Im still in love with my bed. I have bought several mattresses over my life and I have never been immediately happy and pain free. With this mattress, I have not regretted it for a moment and my body feels so much better! Thank you again for taking several hours to help me find the right mattress!!!
My husband and I went to Metro mattress in Cicero. The man who helped us was so condescending and rude and arrogant.once he found out we weren’t going to spend 3000$ on a mattress he acted as if we didn’t even mattress. We told him we budgeted for 2000$ and told us we basically would only get junk for that price. There was a nice mattress I wanted there but with his attitude there was no way I was going to give him my sale. So we went up the street to Sleep Master Mattress and bought a beautiful mattress within 20 minutes and was delivered two days later for less than we thought we had to spend. Funny but the guy at this store said the guy from metro was his best salesman because everyone tells him they didn’t buy from metro due to this man. So they came to him!! Karma! I thought it was quite funny.
I walked into the store randomly with my family. I was only somewhat interested in buying a new bed. When I was met by the salesman, Mr. Kasaan Hill, I was unaware that I would end up spending a few hassle free hours in the store picking out a new bed. Didnt even really notice I was buying the bed because the whole time I was there I felt like I was in charge and Kasaan was there to help. He answered all my questions. He was honest. He was professional. Most of all, he knew his mattresses. Felt a lot less anxiety when dealing with someone who wants to inform you making the best decision for the customer and not just seeing dollar signs. Im so glad I decided to buy a new bed from Kasaan at Cicero Metro Mattress.
Our rep was Kesaan, he welcomed us when we came in the store and we immediately felt comfortable with him helping us, he had us try different matresses and explained clearly from the best to where we wanted to be very helpful, I would definitely recommend this store for his knowledge and kindness.
We went into metro mattress with no idea what we were looking for. The sales rep explained everything to is in probably one of the most perfect ways possible. He asked us questions to if we have been having pains From sleeping and our mattress was in bad shape. It got to the point where we couldnt sleep on anymore without waking up in pain. Out of cicero NY...Kesaan Hill set us up with a perfect bed. Cannot wait to sleep in it. Thankyou Kesaan!
Kesaan was a huge help in supporting us finding THE perfect mattress. From the customer service and education for each integral part of sleep, we are leaving knowing we’ll be back to buy our next mattress!! Definitely going to refer friends and family here. This is the place to come to buy your next mattress!
My husband, my 2 year old and I went in and were immediately greeted by Kasaan. He was very friendly and knowledegable. He listened to what we were looking for and asked us questions to help guide us towards the perfect mattress for us! He was never pushy and was realistic, sticking with us the whole time and ensuring we knew all of the options available to us. Thanks Kassan for a wonderful experience!
We went into Metro Mattress Cicero after a day of browsing different stores for a twin mattress for our sons room and a king mattress for ours. Kesaan Hill was our salesman, and he really took time with us to educate us on all of the different brands and options available to us. We walked out with a purchase of both beds and are looking forward to upgrading our bed. The 30 day exchange guarantee really sold us, because it’s not certain if we’ll love the new mattress just from the few minutes we laid on it in the store.
Horrible experience, Delivery drivers are very unprofessional. Had complaint about delivery, after box spring issue, contacted Anthony the Regional Mgr, and he passed the buck to the store Mgr. Gabe at the store was helpful and understanding, as for the rest of metro Matress, never shop there again! If I could rate no stars I would!
The store in Cicero went above and beyond to get me our mattress as another company was supposed to deliver one and the delivery people probably gave it to another customer and tried to give me a $900 mattress instead of what I originally purchased!! Yeah, not today! Thank you so much metro greatly appreciated everything you did to help us out. Hopefully we can sleep good tonight
I found my self needing a double bed in a hurry I couldnt go to the store so Jen helped me over the phone my husband has a bad back an she picked the right mattress for him an she explained why this one was better an less expensive than the one I was going to purchase so I think others should shop here it was easier on the phone than me going to the store and a lot faster they will be bring my mattress the next day an with the covid 19 they gave me a choice to have it set up or just put it in the house I chose to have it just droped off my son an I can do the set up so give them a call with yr bed needs an ull be as happy as I am thank u metro mattress an Jen yr a life saver
This was the best experience I have ever had .Gabe the gentleman that took care of us was exceptional , patient and kind very knowledgeable and and eager to make sure we were completely satisfied with our purchases .Gabe went above and beyond we are so happy with our experience. Everyone was very kind .I highly recommend Metro Mattress in cicero be sure to ask for Gabe.Thank you!!!
Excellent service excellent service went above and beyond with the way they help me get financed the delivery was excellent the way they rearranged everything to make sure I got mine on time I forgot the young mans name that helped me but he was absolutely amazing just a couple of phone calls to me a couple of phone calls to whomever but he got it done the time they said they were going to be there they were there just great great service
Total reviews rating 4.7
159 Reviews for Metro Mattress Cicero 2023:
Review №1
2022-03-26From start to finish, the staff was attentive, not too pushy, and very knowledgeable about their products. This location has helped me out with a few purchases now, and I will continue to refer friends and family to shop here for their own purchases. They offered a choice of beverages while waiting for paperwork to be completed, which is a bonus! Thanks for helping me pick out my new bed and adjustable base!
Review №2
2022-02-13We went in with the idea we were just shopping around, but ended up with an amazing bed! Scotty (not with an IE) helped us out, was very knowledgeable and easy going! Def not an experience we thought wed get honestly! (I hope your manager gave you that raise they promised - you made the sale!)
Review №3
2022-03-01Service was great, very helpful with questions, patient with my indecisiveness, helped me upgrade my mattress choice after I purchased a mattress and changed my mind to get something firmer. Helped make calls to see if any stores had it in stock. All around great service
Review №4
2022-03-26Scotty was amazing. Hes fun and friendly and super knowledgeable. He showed us so many options and made sure that our final choice was exactly was we wanted and needed. Thanks to Danielle too!
Review №5
2022-06-25Walked in and the salesman was very friendly, knowledgeable and accommodating. Excellent mattress buying experience. Will stop in next time we need a new mattress!
Review №6
2022-06-11The bed is great the service was great she answered my questions and let us take are time to think what bed we wanted and even let us lay on some mattresses
Review №7
2022-06-03Very good quality mattress. ED was very friendly helping out on selecting mattress. Most of the mattress are available in stock.
Review №8
2022-07-06Amazing customer service, and figuring out exactly the right mattress to fit our needs
Review №9
2022-06-16They were so helpful and considerate and found us the perfect mattress
Review №10
2021-10-19The sales rep we dealt with was very knowledgeable. He provided us with several options and price points. His skills as a salesman were well honed and he did a good job working with our budget. He provided us with an all around good experience shopping for a mattress, which can be a very difficult decision to make.