Metro Mattress Johnson City in Johnson City
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Johnson City, Broome County, New York, US
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Site: https://www.metromattress.com/
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:10AM–7PM
We were in desperate need of a new mattress but wanted to talk to someone and get opinions on what would be a good fit for us and needless to say Josh Sergent did an AMAZING job helping us find the perfect mattress! Thank you again! We will highly recommend anybody to go see him, he was so helpful and delivery was very quick and they also were very nice!
Our shopping experience with Collin was terrific. He’s knowledgeable, professional and has a great personality. We didn’t feel any pressure and he let us take our time deciding on what should be the perfect mattress for many years to come. We will definitely recommend Collin & Metro Mattress to friends and family.
Kamren was by far an excellent help in us buying a mattress. Not only was he extremely knowledgeable, but helped us make a purchase we have been putting off for years. From start to finish, he ensured we picked exactly what was right without any of the typical pushy salesman nonsense. I would recommend for anyone not quite sure what their needs are and who were, like us, in desperate need of a mattress upgrade!
Kamren was phenomenal today! He was so helpful in answering questions and getting us everything we were needing for a wonderful sleeping experience. Monica also was so pleasant and they make an excellent team. This was my first and only stop today! It is a pleasure to give 5 stars!
My wife and I had a very good experience at the store with the manager Josh Sergent. Josh was super helpful with his knowledge about his product lines and his willingness to answer any and all of our questions. He explained the differences in the way the various models we tested were builtand why they felt a certain way when we tested three of them, even though they were all rated Firm support.. He helped us make a more informed decision about our purchase choice and we did not feel any sales pressure or up-selling during any time we were at the store.We look forward to receiving our purchase in a couple of days and expect the install to go smoothly.
I highly recommend Josh at Metro Mattress Johnson City! He took the time to make sure our needs were met. He was not pushy and made us feel very comfortable. He made sure our mattress was the best choice for us! I would recommend him to anyone looking to purchase a new mattress.
Worst customer service ever. I was out mattress shopping on Saturday, August 21st with my spouse for our 12 yr old and figured we would check this place out. We let the sales person know when we walked in that we wanted to look around and wanted a little bit of space. He asked how much we were looking to spend and started making suggestions. He asked us to lay on the beds and we declined multiple times. He kept hovering and asking questions and we stated again we would like some space. After the 4th time of him telling us to lay on a bed and us refusing he then felt the need to ask why. The response was because we dont feel comfortable was beyond his comprehension as he then stated I just dont understand why. We told him that he was being rude by not listening to us and he just lost a customer. The other person in the store wished us a good day and then when we made it to the door muttered something quietly to the salesperson. When we inquired, he stated he said nothing and when we asked who the manager was he said he was the manager. When we let him know we heard him and that it was plain disrespectful he threatened to call the police, and I laughed and said go ahead, we are just asking what you are saying. We left after this altercation just in complete shock at how we were treated. I have worked numerous retail and customer-facing positions and was raised to treat people with respect, but apparently at this establishment it is dont listen, push your agenda, and insult your customers.
Jeff the sales associate was stupendous. He was an absolute pleasure to work with, a lovely man who was patient and helped me shop for the perfect bed, dedicating his time to accommodate my needs and was kind enough to also blow up an extra balloon for my niece who was with me. Im very happy with my purchase and service provided!
Josh is very polite and knowledgeable. He helped my sister to find the best quality mattress for her price range. He’s kind and was a pleasure to have assist us with our shopping. Thanks and I’ll be looking for you when my husband and I are ready to buy a new mattress.
I am assisting my grandmother in purchasing a mattress through a program that my company offers. The problem is that I live out of state, over four hours away, so I sent her to try out a few options at Metro Mattress. She called me after her visit and told me how patient and helpful Jeff was, that he gave her the same level of attention and care that he would have any other customer. I work in sales myself and it is, unfortunately, difficult to find this kind of commitment to legendary customer service—salespeople who are willing to take the time and energy to help even when it doesn’t personally benefit them. Those are the people you need and hope to deal with when purchasing a new bed because it’s a decision that directly impacts your quality of life. You will not be disappointed if you shop here; I trusted them with my grandmother and they delivered! I highly recommend this location.
Josa was a very helpful sales person and knew exactly what to have us try out to pick out the best mattress for us. He constantly asked what we liked and disliked about every mattress to help figure out which one would be the best for both of us who are completely different on the way we like our mattress. Finally, we found one that both of us fell in love with and Josa was awesome about when do you need the mattress and what he could get us for the best price we could afford. Josa was awesome and I would refer him to everyone to go see about a new mattress.
I was greeted by josh store manager at Johnson city ny. Josh made sure that he listened to what I needed and made sure that I tried a lot of mattress before I knew which one I liked. Josh was friendly knowledgeable and professional. I will recommend my friends to the store.
Cameron was amazing. Very friendly and helpful. I had no idea what I wanted but he helped me thru the whole process giving great suggestions and tips. I got exactly what I wanted and at a great price along with excellent customer service I couldnt be happier with my experience
Found exactly what we were looking for, and stayed well under budget. Salesmen were very helpful and got us a great deal.Just recieved my delivery. Wow polite. Quick. Carried upstairs not dropped at my door like another store was going to do. So happy I stopped in their store. I great over all experience.
Positive experience upon entering the showroom through the entire process of deciding which mattress was the best for me. Salesperson was patient and listened to what I was looking for in a mattress. Did not feel pressured at anytime. I would recommend them if you are in the market for a new mattress.
Jeff was totally professional and friendly. He was very knowledgeable regarding different brands, products, etc. encouraged me to try many different kinds and firmness’s in my normal sleeping position to get a good feel. He answered all of my questions and thoroughly went over all of the paperwork and information. Looking forward to a great night’s sleep soon.
Josh and staff were very knowledgeable about the product (temperpedic), werent pushy and saved us quite a bit of money in comparison to a previous quote given to us from a nearby furniture store with a nearly identical mattress/base package. We happened to visit when there were 2 different labor day season sales intersecting each other, so our timing was very good to say the least. We saved a bunch on the adjustable platforms for our Split-King package (2 twin mattresses on two separate adjustable bases), and received free sheets and pillows as well!Were still in the testing phase for the product as we have 30 days to decide. After sleeping on them for just the first few days, the mattresses do what theyre designed to do as we chose the pro adapt medium hybrid mattress. The pressure points are beautifully set free after a stressful day at work and the adjustable base is a nice upgrade after nearly 20 years from a box base.We may go back to a traditional king mattress before the 30 day trial, but its too soon to tell. The best part about the Split-King is my matress and my wifes mattress can be two different mattresses depending on our own personal preferences as well as two separate adjustable bases can be set where we individually want them without a compromise! We had such a good experience that we referred family to them for their next bed purchase as well! I definitely recommend buying from metro mattress!
Inconsistent customer service. Bought a mattress very recently but upon delivery, did not come with the promised sheets. Called in and they promised to have it ready and call me back. Never got the call back and upon following up, the next representative said he had no clue about it and that I would have to wait until the other guy came back. Just hope they dont treat every customer like this after the purchase is done.Update: Emma reached out to me to resolve the issue. Much more accommodating and respectful.
My boyfriend and I had been shopping around for a while. We came in November 2nd, Josh helped us out, and we had a new Queen mattress and box spring in 3 days!! Delivered and put together for me!! We also got a headboard which took a bit longer to get here, but I’m so happy!!! It is beautiful, comfortable, and a great price!!! Thank you Josh!!!!
When you go to make big purchases, you expect to have to deal with pushy salesman. Josh wasnt like that at all. Took the time to really figure out what we were looking for, showed all of the available options, and didnt push us in any one direction. Great customer service, would definitely recommend.
I had a great experience here! My saleswoman was extremely helpful, knew her stuff, and was very personable! She took her time, didnt make us feel pressured, and actually took the time to get to know us a little. I would definitely recommend coming here to get a new mattress!
Went in to the Johnson City, NY store with no idea what type of bed I wanted or needed for my back problem. Caleb assisted me and I have to say I was worried at first that they would be pushy and that was not the case. He was very helpful & nice. He took the time to explain the differences in each of the beds he showed me. Thank you and keep up the good work.Update on this place. Now it has been a few years since buying this bed, it sucks. Looking back it makes me think they were just looking for a sale. Had issues with paying off the bill. When calling them the guy was rude. Ended up calling the billing number which I spoke with a guy which explained what happened which by the way they never tell you at the store when purchasing the bed. I dont think I will purchase another bed from this place, just not worth it.
I was happy with my overall service and my salesman was wonderful. Ryan Shelley worked hard to make sure I was satisfied with my purchase and I love my new bed. I did have a few issues but the Store Manager, Vanessa worked to ensure that they were resolved and made sure I was happy. I would recommend Metro Mattress!
My saleswoman was fantastic. I didnt feel pressured, I felt she was extremely knowledgeable, and I thought she was extremely friendly throughout the entire experience. She used personal experiences and feelings when helping us decide on a mattress and I appreciated her honesty.
This was the most amazing purchase from the most amazing sales manager of the Johnson City, N.Y. Metro Mattress. Keith had such patience and understanding for my endless questions. I can highly recommend Metro Mattress Johnson City, N.Y. We were so pleased with the results that we even bought another complete set for our guest room. Thank you so much for the great service.
I recently visited the Johnson City location to purchase a new mattress and mattress pad on my lunch hour. The staff was quick yet thorough. They asked a few questions and were able to assist me in finding the perfect mattress. I was able to get in and out and out of the store timely which I appreciated. I was impressed with the selection of mattresses they provided along with the sleep guarantee. So far the mattress has worked out perfectly.
Bought an adjustable bed mattress etc. Within the last year. Great customer service. Answered all our questions. No pressure to buy the most expensive stuff. Best way to describe our experience, “Keith was extremely patient with us and we will definitely go back again” Price matters most of the time with us but in this case it was “TRUST”. Thank You !
July 7 2021, STILL waiting for Free gift from MEMORIAL DAY (May 28). Have inquired about 6 times to receive finger pointing and no solution.Bed is pain in my neck, literally and figuratively. One week after buying (June 3) I inquired about replacing with different bed, they again just push the buck down the road, trying to get you to stop inquiring.
Furniture shopping has never been so easy!! I called ahead to ask if they had what I was looking for. Upon my arrival, Keith took the time to walk me through a few of my options. He was friendly, answered all of my questions, AND the best part? I didn’t feel pressured into buying everything we saw.I ended up purchasing and they are delivering my purachse in just one day!Keith was professional, helpful, and I left with exactly what I have been searching the entire area looking for- leaving me to be a very happy customer with my experience. Thank you!
Ronnie and Caleb were great! They took the time to explain the difference between mattresses, mattress pad, pillows, and the replacement policy if we arent happy. I also was hoping to make the sale because I knew you have been generous with the Binghamton Rescue Mission. Thank you for supporting our community!
We were in need of a new mattress and decided to go to Metro Mattress in Johnson City, NY. This turned out to be a good decision. Kerrie, the salesperson was very helpful without being pushy. We bought a Tempur-Pedc mattress and added the adjustable base, and we are very happy with our choice. We would recommend Metro Mattress to anyone in need of a new mattress.
Metro Mattress provides excellent and attentive service. This store sells high quality, comfortable beds at lows costs. I prefer beds that have memory foam as the top layer and Metro Matress provides several brands of memory foam beds. Also the store gives the liberty to lease beds.
Total reviews rating 4.8
148 Reviews for Metro Mattress Johnson City 2023:
Review №1
2022-02-22Great experience! Went in to look at different options. Colin was very friendly and knowledgeable. Understood what we were looking for and showed us many different mattresses to get a taste of our comfort level with different firmness levels. Helped us find one within our budget. Highly recommended seeing Colin!
Review №2
2021-12-04We absolutely LOVED working with Monica at Metro Mattress in Johnson City! She greeted us with a huge smile and was extremely upbeat, enthusiastic, and knowledgeable. Monica carefully listened to our needs and pointed us to the right kinds of mattresses without wasting time... she really knows her product line and offered many suggestions on what to look for in the various beds we tried. She never once rushed us and patiently answered all the questions we had. Monica made the entire mattress shopping experience informative and fun and she is a genuinely kind, caring person in our community. We highly recommend consulting with her for your mattress needs!
Review №3
2022-05-07Colin was such a great sales person. Very personable and knowledgeable. We had not intended to buy today, but why not, our selection met all our needs and the fact that the materials were sustainable was an added plus. Would highly recommend Metro mattress, and Colin.
Review №4
2022-02-14Over the top impressed with the personality and knowledge of the salesperson we dealt with. My boyfriend is beyond picky when it comes to any large purchase and Josh Sergent was amazing. We went to 4 other places and hands down, he was the best. We received the bed a few weeks ago and with the amount of back issues my boyfriend has, hes now saying every morning that its the best purchase hes ever made and the adjustable frame makes it that much better. Go with Chatham and Wells, you wont be disappointed, i promise you. Thank you, Josh and thank you Metro Mattress for having employees like him. Such a great experience
Review №5
2022-02-19OUR sales rep was fantastic, he listened to what I said as he, Collin had me trying out alot of different mattresses. He was very knowledgeable. Mattress was on sale & super deal! Thank you Collin & mother. Great experience!!!
Review №6
2022-03-23Josh was extremely helpful in helping us understand the significance of owning a quality mattress and the benefits of making an early investment in your sleep. He laid us down on each of the mattresses (based on our preferences) and helped us understand the functionality and specifications behind each of the mattresses. He was very knowledgeable and led us to a decision that I couldn’t be happier with. If you’re inexperienced and/or don’t know much about mattress shopping, I strongly recommend this store!P.S. 30 year warranty and 18-month interest-free financing makes financing the purchase even easier!
Review №7
2022-02-18Such a wonderful experience and deal. Josh was great to us and the other customers in the store. He was very busy when we got there and handled all of us great. He knows his stuff. He deserves 10 stars. Highly recommend this place.
Review №8
2022-05-29We needed to purchase an adjustable platform to facilitate comfort and recovery from a recent illnessColin listened to what we needed, explained three levels of platforms and allow us to pick what fit best.He was able to make it fit our budget, we purchased on Saturday and it was delivered today (Sunday of a holiday weekend).The delivery team was excellent, very professional and helpful.I highly recommend the Metro Mattress in JC across from the mall.Thank you Colin, Thank you Metro Mattress team!Customer for Life!
Review №9
2022-03-26My wife and I were in need of a new mattress. We had checked a few places. Colin Phillips demonstrated the Metro Mattress selection and gave us the information we needed to make our choice. We decided that the quality and customer service offered by Metro Matress made it the best value.
Review №10
2022-03-15Josh was very personable and knowledgeable when choosing a mattress. He guided us into finding the perfect mattress for us and our budget. Highly recommend!