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Phone: +1 315-768-1100
Site: https://www.metromattress.com/
Opening hours
  • Monday:10AM–9PM
  • Tuesday:10AM–9PM
  • Wednesday:10AM–9PM
  • Thursday:10AM–9PM
  • Friday:10AM–9PM
  • Saturday:10AM–9PM
  • Sunday:10AM–7PM
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Total reviews rating 4.7

170 Reviews for Metro Mattress New Hartford 2023:

Review №1

2022-02-25

Our sales rep, Josh, was friendly, knowledgeable, courteous and personable. He patiently answered all of our questions and explained the benefits of the various mattresses and bases available. He was also very thorough when guiding us through the different finance options so that we could find what worked best for us.We are extremely satisfied with our bed purchase and love waking up with no back pain! Based on our experience, we highly recommend Metro Mattress - and Josh - for anyone in the market for a new bed!We also want to compliment the excellent customer service we experienced with delivery. We had to reschedule due to weather issues, which resulted in rough road conditions. The delivery drivers could justifiably have turned around and not delivered our bed, but they worked hard to figure out a solution and conducted a quick, efficient delivery and set-up. They were friendly and professional, which we really appreciated.

Review №2

2022-04-13

Pablo was friendly & welcomed us upon arrival. We were able to try several mattresses that fit our life style and also Pablo gave us info on the store and the history of its maker. After trying a mattress we laid their for a bit to make sure we were comfortable and the firmness was what we wanted. Pablo was so knowledgeable on everything including the different frames and the height adjustments. We wanted top line but our budget was lower so Pablo worked with us till we were satisfied. Over all, Pablo was professional and very knowledgeable in the mattress world. He gave us every opportunity to get what we wanted and made us a very satisfied customer. So please shop here and ask for Pablo you won’t be dissatisfied.Michael & Beverly O.New Hartford, New York

Review №3

2022-03-25

We went to find a new mattress for our son. Johnny was very friendly and helpful. He was not pushy at all and let us (and our kids) try out many mattresses. Once we picked one, the sale was quick and easy. This was our second time buying from this store and would do so again.

Review №4

2022-03-03

My wife and I went to Metro Mattress for the first time and we had an exceptional experience. Jonney was the salesman and he was very professional and knowledgeable. We felt no pressure and were very comfortable. We are happy with our purchase and will continue to do business with Metro Mattress.

Review №5

2022-02-06

The sales rep was amazing! He had me try several beds several times to help me make my decision. He was extremely knowledgeable and answered all of my questions. Very friendly and not pushy at all! Excellent customer service!

Review №6

2022-04-22

Johnny and Pablo at the Commercial Drive location in New Hartford were SPECTACULAR. Earlier this month, I was in need of the delivery of several new mattresses to a location over an hour away. I was in and out of the store in less than 45 minutes with 5 brand new mattress sets and delivery scheduled for the very next day. The team was incredibly kind and beyond helpful. Thank you so very much!

Review №7

2022-06-10

My wife a I had a great experience shopping for our new mattress at metro. The salesperson (Dale) was very knowledgeable and took his time showing us the different options there were. We highly recommend metro mattress.

Review №8

2022-03-05

Our sales rep, Jonney, was incredible. He took his time, had us try multiple beds, was knowledgeable about the beds, and worked within our budget to find what we truly wanted! The warranty on these beds is INCREDIBLE! We left that day very happy! Delivery was the following day. It went very smoothe and was quick.

Review №9

2022-02-12

Great place to purchase a bed and frame. Lydia, our salesperson, spend a great deal of time making sure we found the right bed for us...with comfort and price together. I would recommend the New Hartford store.

Review №10

2022-06-22

Had a quick need, called Metro Mattress in New Hartford. Lydia answered and she went well out of her way to be sure I got what I needed. Cant ask for more than that! Very happy with Lydia and Metro!

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