Kerbside pickup
Yes
Metro Mattress New Hartford in New Hartford
Categories
Location on the map
New Hartford, Oneida County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Crowd
LGBTQ+ friendly
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 315-768-1100
Site: https://www.metromattress.com/
Site: https://www.metromattress.com/
Opening hours
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:10AM–7PM
Comments (170)
Both associates were amazing! Friendly, respectful and professional. Parker was on his 2nd day and you would of thought his 2nd year. He gave us no pressure and was great to work with.
On 5/5/22 we visited the New Hartford store. Lydia was very helpful and took her time to help us find the perfect mattress. We were very satisfied with our experience
Lydia was fantastic. She took the time to find the perfect mattress for both my husband and I. Mattress was in stock and set up for 2 day delivery
The staff was super friendly and helpful, they removed all of the stress of buying a mattress. Zoe was wonderful to work with, made for an overall awesome experience!
Salesperson was knowledgeable and intent on finding a product suited for our special needs. LMW was personable and easy to work with.
Courteous sales staff, competitive pricing, and prompt delivery. Johnny worked with us to find the best deal on a great mattress.
Pablo was very pleasant and professional. He worked hard to give us what we wanted at a good price
This is now the 3rd mattress I’ve bought from the New Hartford location. Great customer service and they go out of their way to showAppreciation for customer loyalty. Meaghan was awesome to go through the buying process with also the young man andWoman I originally talked to when I first began to look.
Metro Mattress staff are very knowledgeable and personable!!! Pablo and Dianna are both great to work with! I highly recommend them. Pablo went above and beyond to make our experience and purchase “comfortable” and reasonable. He deserves 100 stars. We can’t wait for our mattress to arrive and have a goodnight sleep.
Had a positive shopping experience. Was offered good advice, didnt push too hard to make a sale but helped us make a decision. Diana and Pablo were very professional and helpful. The delivery men were efficient and friendly and followed covid protocols(which I dont care about but some people do). Product was delivered in good condition and meets all expectations. Would recommend shopping here.
The staff was extremely helpful in determining the firmness of the mattress I would need. They worked within my price range and delivery would be within 2 days, due to the holiday weekend. I will highly recommend this store. The staff will take the time to find what will work best for you.
Pablo was by far the most courteous, knowledgeable salesperson we’ve ever dealt with. We started off “just looking” for a new mattress, but were quickly convinced by Pablo and his expertise that a new mattress was exactly what we needed. He was never pushy or made us feel rushed or uncomfortable. I would not hesitate to recommend seeing him to anyone considering a new mattress!
Unfortunately I am editing my review because I had my fiance take a day off Thuraday to wait for the $7000 mattress I purchased. I waited today for a phone call until 835pm to tell me what time delivery was only to never recieve a phone call and then be told that the spot was filled and I wont be getting a deliver now u til Friday. But have to wait again until tomorrow for a phone call to find out the time for Friday when we both now are unavailable. The girls were very nice and helpful at the time of purchase but unfortunately this is very poor customer service and I wouldnt go back. I hope the mattress is worth it. Because I wasnt even offered a set of sheets for the inconvenience.
This was BY FAR, the BEST shopping experience Ive had purchasing a bed. Nichole was OUTSTANDING! So warm & personable & very, very knowledgeable. She never made us feel unwelcome and went out of her way to answer all of our questions and make sure that we purchased the right bed for our familym she gave us the impression that it was not at all about the sale but more importantly it was about our purchase and our continue to experience with that bed. I will definitely tell all of my family and friends about what a great experience buying a bed at Metro Mattress was and how our salesperson was absolutely incredible!! Thank you Nichole and Metro Mattress!! 💕💕💕
Metro Matress New Hartford the process of ordering and purchasing a Matress and box spring was as easy as could be. Surroundings clean and comfortable. I wanted to purchase everything in the store.
Dianna was amazing, she helped me find the perfect mattress for the right price and put in effort to meet what I was seeking out of my purchase. Highly recommend
Excellent sales help from Jillian and Diane! Guided me to the perfect mattress for my wants and needs and best price! Fast delivery. Great store.
Pedro was excellent, he help us choose the Right mantress. I would give him an excellent review. But, with the money we spent, free pillows would have been niceRespectfully, Claire McCoyLaurie Kranz
We recently visited a metro mattress and we were looking for a good mattress at a good price. We spoke with Joe who was extremely knowledgeable and very helpful. We walked out 45 minutes later with a great mattress for a great price being delivered tomorrow. He was very nice to us and I recommend you go talk to him.
I had to come in twice to purchase our bed. First I had the pleasure of meeting and working with Joe. He was very helpful and explained the differences in the beds and showed me around. unfortunately I didn’t purchase a bed as I needed my wife’s approval. I went back the following day with my wife and had the pleasure of working with Nichole. She was very helpful pointing us in the direction of mattress that we both would like. We ended up purchasing a bed we were both very pleased with.
Meghan (regional mgr) was extremely informative, sweet, not pushy, and helpful. She is a real asset to metro mattress.Have wanted a tempur-pedic mattress forever. Happy day!
We were long overdue for a new mattress. My husband and I waited for the Columbus Day sale at Metro Mattress and got a great deal on a king size. We are very happy. We purchased a memory foam mattress with power adjustable base with vibration modes. The gentleman helping us was very helpful in helping us pick the best mattress for our budget. We were picky and spent a lot of time and the he was very patient. Thanks again. We love our new bedset!
Our Salesman was extremely helpful last Tuesday. He really spent quality time with us discussing the mattresses and giving us adequate time to see which we liked best. Even when another customer entered the store I felt that he divided his time equally and gave both of us the attention we needed. My husband and I couldnt be happier with the service both in the store and the delivery. Being able to track the delivery was a great feature too. We will let all of our friends know to shop at Metro Mattress for their new beds.
Maria had me try different beds, asked what I was looking for, wanted to make sure I was comfortable and happy with my purchase. Offered financing, offered all the extras but wasnt pushy about any if it. She was very knowledgeable too. I feel like I got a great deal on a great bed.
Salespeople very upbeat and friendly. Had exactly what we needed in stock. This was after visiting 3 other stores. There are our #1 choice next time we need a mattress. Thank you so much.
We had a great experience. Our salesperson, Pablo was patient, informative, and made sure we chose the perfect mattress for our needs.
The sales representative was amazing! He helped us find our comfort level and mattress we wanted. Now we can sleep easy!
My wife and I worked with Nichole today. We went into the store knowing what we wanted to try and possibly buy. Nichole was extremely helpful and didn’t pressure us into trying anything else. She suggested three mattress covers and we opted for their premium cover for the cooling effect. Nichole checked a nearby store to see if the mattress we wanted was in stock, which it was. We picked our mattress up. The whole experience was easy and we are happy with our purchase. **We have yet to try our mattress yet.**
Nichole at our local Metro mattress was very helpful, kind, thoughtful to work with. I told her what we were looking for and she pointed out the Mattresses she thought we would like. There is just so much information out there on mattresses. We wanted to buy one that was of a very good quality, comfortable, and that would last. The Mattress we wanted to replace was 25 yrs old. It was a very good mattress but it was time to replace it. Thank you Nichole for a great shopping experience. This was our second trip back to buy a mattress from Nichole at Metro.
The woman (Nichole) that sold my my mattress was very knowledgeable. She took her time explaining the differences between brands comfort levels etc. I told her what I was looking for and replacing. She went through and after trying several mattresses I found exactly what I was looking for.
My daughter needed a new mattress and we had no idea where to even start. Her room is upstairs in an attic space with low ceilings and a tricky staircase to navigate a mattress up. Nichole was so helpful in showing us all the options we had to get a bed that would work for now and well into the future. Delivery was fast, they were friendly and efficient (and didn’t complain once about the stairs!). My daughter is so happy! This experience really made our weekend!
Joe is the one who worked with us. Through conversation in their beautiful showroom I learned that he was the Store Manager. I was impressed of his knowledge of mattresses. Theres so much to know. He made excellent recommendations based on our sleeping styles and positions. Our mattress is being delivered on Friday around my daily schedule. I feel very relieved that the entire experience was handled in a timely fashion that made it very enjoyable. He even went so far as to offer us some tea or coffee, which we gladly accepted. Smiles around.
A little lacking in more budget friendly mattresses, but Nichole was extremely friendly and helpful. She definitely made the purchasing process less scary and helped me find a set I was happy with.
Nichole is extremely professional, helpful, and friendly. She helped me find the perfect mattress without pushing me to go over my budget. Very happy with my overall experience and excited to start sleeping on my new bed.
Very nice person helping you to find the right mattress for you. Having back surgery soon. Doc wanted me to have new mattress firm. Stopped at different locations liked. How much they wanted me to find out what made me feel better. Know pressure. Just helping
Went into the store a few weeks back just to look around. I talked to Joe and he was excellent. Got the information I needed and left. Was not ready to purchase yet and was not in anyway pressured to buy that night (which is the most important thing for me). I went back a week later ready to purchase, Joe was not there, he happened to be off that day. I ended up dealing with John who was just as good as Joe! We made a deal and I purchased 2 mattress sets for my kids. Very happy with my experience at Metro Mattress! Thanks.
Great customer service!! Both Joe and John were very knowledgeable and helped choose the mattress which would be best for us considering our comfort needs and budget. We were able to get delivery the next day in Forestport. I recommend this store for their service as well as pricing. Weve never had such a comfortable night of sleep since buying the new mattress. Thank you!!
Hi I went to your store for a mattress with my Daughter-In-Law & granddaughter and were greeted by Nichole on Friday July 5th. Nichole was a joy to talk to. She explained so much about the different mattress. She has a wonderful personality. We need more like her in all the stores. We joked around with each other it was just so nice to be treated like she treated us. I hope your future customers get to meet her. I will recommend your store to everyone and I’ll be back with any mattress needs. Thank you so much Nichole it was such a pleasure meeting you on such a hot day. Barb Kinney 🤗😊😊😊
Salesperson was friendly and informative. They went out of their way to help me find a mattress that fit both my comfort and budget.
Joe Czarniecki was fantastic to work with! My boyfriend and I needed a new mattress in the worst way but with my boyfriend being a larger guy and me being petite, we were having trouble finding the right mattress for us. We also needed to find the right budget due to recently purchasing a new house. Joe was more than accommodating and took the time out of his day to help us find the right mattress. He worked with us on purchasing all of the items that we needed and our new mattress was delivered the very next day. We are so happy with the fantastic customer service that we received.
Maria, our salesperson was very friendly, attentive and knowledgeable. We came in intending only to look and we had gone to other mattress stores. Maria was so engaging that we ended up buying, plus the mattresses were really comfortable.
After having a horrible experience with a local Furniture Company in our area ,I decided to give Metro mattress a try. The sales associates were very friendly and very knowledgeable. They made my shopping experience wonderful. I will highly recommend your company to everyone I know. It was a pleasure meeting Maria and Bekha. They are sweethearts.
I shopped here because of the great reviews, and I was not disappointed. I told Maria what I was looking for, and she was informative and courteous throughout the shopping process. She helped find the perfect mattress for our needs. The store is clean and bright, the prices are fair, and the selection is good. Highly recommended.
It was a great experience. The employee, Manny. Was exceptionally helpful and showed me many options to choose from. Didnt rush me and gave me great info on all mattresses so I was able to make the perfect decision for me.
Great customer service. We felt like we were the most important people in the room. Their job was to make us happy and they did. We went to few places but this store was the only one that was willing to get us exactly what we needed. We ended up with a Tempur-pedic Cloud Supreme in a King. The ordering process was made simple, with all of the options, benefits and prices clearly explained, and delivery was seamless. We love it. Great job guys!
My wife and came into the store knowing exactly what we were looking for and the sales manager took his time to walk us through making sure we chose the right bed for us. He wasnt pushy and really took his time to make sure all of our questions were answered and that we were comfortable with our decision. I would highly recommend this store. The staff is friendly, knowledgeable and professional.
Shopped around the city for a great bed and a great deal. Nichole listened to what I was looking for, and set me up with a fantastic deal that really fit my family need, at the price I was looking for. Remarkably different from the other stores I walked out of earlier that day. Ill be back to shop with her next time.
Nichole, our salesperson, was so good at her job! She knew exactly how to step us through the different mattress and base options until we found the perfect one for us. We have had the mattress for a week now, and its amazing!! Thank you!!
The service my husband and I received from John at Metro Mattress was exceptional. He was very patient and kind and knows his stuff! He went the extra mile to get us a bed that would accommodate both of us. My husband has back problems and Im a hippy women to say the least. But John was great..We ended up with the Temper-Contour RHAPSODY LUXE, with the adjustable base and could not be more satisfied! Excellent choice thanks John!
The guys were very knowledgeable. The one saleman helping us took the time to walk us through mattresses and knew exactly what each could offer in support and comfort along with pillows and protectors
Carey and Nichole of the New Hartford, NY store were excellent in providing answers to all our questions and took their time showing us the differences between many brands and models before purchasing our new bed. Carey combined his knowledge of the industry with his outstanding customer service to provide a memorable experience for my wife and I. The New Hartford, NY store is highly recommended and We will share our experience with all our friends.
My wife & I came in a few weeks ago to look at some beds, ours was way past old and it was time to find a new one. We were greeted by the manager, Joe who was very thorough and understood what we needed. I wasnt looking to spend a whole lot and honestly didnt know what to expect, but he had us trying out different beds in our budget and made it very easy for us to decide on which was perfect. We ended up going w/ a Tempurpedic and couldnt be happier. Check them out, these guys know what theyre doing.
Would put 0 stars if possible. Went in the New Hartford location to get a new bed because my significant other and I both have bad backs and needed something comfortable. We went with a a bed that we couldnt sleep in. Went in to have it exchanged for something else. We were given 3 different prices before it was done. Not very professional in my opinion. You shouldnt quote a price unless youre sure but we went with it anyway even though it was more than we wanted. So, they come to deliver it... and set the bed on the back of the truck where its dirty and it starts to fall. The bed is not fully wrapped. My boyfriend grabbed it so it wouldnt fall in the mud. The drivers still let it hit the ground. I get a call at work with a picture of it being muddy. I sent the picture to the salesperson. At first we were told theyd give a $50 refund. Really? 5 grand and I get a $50 refund on it. I didnt accept. We just wanted a bed that wasnt stained now. So, the salesperson says itll be swapped out. But the bed never came. The regional supervisor says I can only get the refund back on the original cover we bought so we can do the 30 day comfort guarantee. Didnt even get that. You should not lie to your customers!!! We ended up paying hundreds more than we were originally told and never got the replacement we were told was coming. I will be going further with this as I have every message from the salesperson. I would not recommend this company!!!!!!!!!!!
I read a few reviews that said this place wasnt pretty good. After being to a few other places and not liking the sales people or the vibe I got from them, I stopped in for a visit. First, Ive got to say that this place looks leaps and bounds above anywhere else I went. It was super clean, lit very well and the beds were immaculate. Other places had mattresses with dirt stains and discoloration which made me not want to lay on any beds. The sales person (John) that helpped me was very friendly, which Ive got to admit, I prejudged him and thought I had gotten a shady sales person. As it turned out I was wrong. He was in tune with what I was looking for and was not pushy at all. He educated us on our options and I never knew there was so much to bedding. The wife and I felt comfortable lying on the beds that he showed us. We made him work. We probably tried 10 beds or so. He was perfectly accommodating and professional and even stayed late to ensure we were taken care of 100%. The special finamcing helpped us in deciding as our bed was more than we planned on spending- but with the financing option, payments were very affordable. Weve never slept better than now. 100% recomend Metro Mattress. Make sure to try the pillows! OMG the pillows!!
I purchased four Simmons beauty test mattresses and then went online and found them 100 cheaper( each piece). What a rip off. Cancelling my order and never shopping there again. Buyer beware.
Great clean store. Sales people were very knowledgeable and helpful. They did not try to sell me a generic foam bed as a Tempurpedic, as a different retailer had. Free delivery and free set up. Delivery drivers are very courteous and you cant beat having a whole year to sleep on a bed to see if you like it. Highly recomend. A+++
Nicole was fantastic! She helped us figure out what kind of matress we needed and one that fit our budget! Metro Mattress New Hartford was our first and only stop on our mattress hunt and our delivery was the next morning! Cant wait to have a nights rest on our new mattress!
Great prices. Great service. And great products You won’t lose sleep shopping at Metro Mattresses.
Nichole was very friendly and really helped us find the best mattress for us! She found us great deals and really made this experience so much better than I had expected it to be. Thank you!!
Had a wonderful experience with Metro Mattress in New Hartford, NY. The salesman certainly knew his stuff, but was not pushy. We ultimately were able purchase just what we needed, and the products have proved to be excellent!
After reading some of the reviews online I decided to take a look at what they had. I recently moved to the area on a promotion and needed a bed stat. The 2 gentlemen that helped out were very accommodating. I wanted memory foam and they had it. Simple, no pressure. Delivery was fast. Thank you so much Metro!!
Stopped a few places while searching for the perfect bed. My back ached constantly on my old bed, a $1000 King size memory foam bed that Inhad for only 3 years. Let me tell you- cheap memory foam beds are good for two years tops. I paid $1000 for the last one and spent considerably more on this last purchase. The reson being, is the one year comfort guarantee that Metro offers. If i didnt like the feeling of the bed, I could exchange it to something better, for one full year.I tried a Serta iComfort at anothrer retailer, and the sales woman was nice etc... but the ypung man at Metro Mattress encouraged me to try the Tempurpedic flex hybrid. It cost more so I was hesitant. But he didnt presure me, he just gave me the facts and put me on a bed that he thought would help my situation with my back. He was spot on! I opted for the Breeze model because I sleep warm. He showed me the benefits of the adjustable base I Purchased and explained how needed the proper pillow is, in order to get a good nights sleep. I used thier 0% financing as tjey were running a nice special. I now pay about $1.00 per night for the most incredible sleep ive ever had. I ended up buying family some of these Tempurpedic pillows for xmas gifts this year. Thanks Jon and Metro Mattress delivery guys who were great guys too!
We made a wonderful king mattress set and frame tonight with Nichole’s help! She is highly intelligent for your sleeping needs! We cannot wait for our delivery this weekend!
Probably the worst place I have ever walked into. The salesman was absolutely rude, acted like we had no money. Was pushing stuff on us when we were just trying them out still, and when we said we wanted to talk it over, he said Oh well dozens of other stores are seeing our inventory so if you take long someone else will buy it. This was AFTER he acted like we were dead broke. So right next door got our money. And we didnt go any cheap end. Treat people better and you get more sales!!!
I had a very good experience with Metro Mattress. I have no idea if I spent too much money on the merchandise bought, but the delivery was free, easy, and the employees made the experience pretty painless. Comfy bed too.
Store manager was very helpful, we received our delivery the next day at the promised time. Delivery men were polite and clean. All in all I would return for another mattress
Nichole made our mattress buying experience wonderful, and went above and beyond to get us the best deal. I would definitely buy my next mattress here.
Worked with Manny at the New Hartford Commercial Drive location. He was very helpful and professional. Very smooth process and a positive experience overall. Would recommend.
Came here to purchase furniture for my new home and was assisted by the WONDERFUL RHYONN. Somebody give this girl an award for amazing customer service. I felt so comfortable with all my purchases along with her advice. #thisgirldeservesaraise
Went in with my 2 kids a couple of days ago. The kids were being.... well, kids. The saleman John went to the back and inflated 2 balloons for each of my boys to keep them happy. After about an hour I found the perfect bed (Im super picky). It was more than I planned to spend so they offered me 3 year zero interest financing! That helped alot. He was super helpful with everything. The bed got here yesterday. I slept perfect last night. They even took the old bed back. Thanks much! Now I cant get the jingle out of my head haha! Metro Mat-Tress.
Maria was wonderful! She answered all of my questions, and educated me on some things I didn’t know to ask about. She wasn’t pushy, and I am eager to shop with her again in the future.
Great experience with this place. Weve purchased 4 beds in the last 7 years through Metro Mattress. Always a pleasure to deal with. Thank you. Ed and Theresa M.
Yesterday I was out shopping for mattresses. I first did my research online then hit up some of the brick and mortar stores on Commercial Drive: Joe Tahans, Raymour and Flanigan and Metro Mattress. What a jerk did we come across in the Metro Mattress location next to olive garden.I enter the store and ask him about a few specific mattresses Im interested in. He gave me a very forced speel about the history of the company and how its local, when im trying to make it really obvious to him he needs to sell me on the mattress and the price... not the damn company.We did the usual try out various mattress styles and the salesmen was OK at first, but not very good at his job, not very smooth and kinda pushy. I notice the price of the King-Sized Simmons BeautyRest listed at 2400$, literally 1000 dollars more then the same mattress down the road (under a different store-specific model name). I let him continue on with his various pitches, when I go to leave things took a turn for the worst.He basically refuses to let me leave, saying things like So which one are you gonna choose? and This is a one stop shop I dont understand why you need to go elsewhere. He says these in a really insulting tone making me feel really unconformable. He then proceeded to insult the rest of the competitor stores on commercial drive saying Joe Joe Tahans sells Chinese Style whatever that means (they have the same Sterns and Foster as anyone else). Raymour doesnt really sell mattresses because they are a furniture store. Sorry bro, their inventory is at least as large as metro mattress.I personally worked with Joe at Raymour and Flanigan, but I would recommend ANYONE on commercial drive over the crappy prices and salesman at Metro Mattress. Please do not give them your business because they do not deserve it.
Excellent service by Nichole - smart, personable, and cordial. Focused more on getting me the right product rather the most expensive product. I would definitely shop there again.
Pros: Friendly sales people. Very nice and clean store. Prices marked clearly. 0% financing. Free coffee. Good background music. No pressure. Knowledgeable sales person Jon/Jim.Cons: no donuts with the free coffee.I recomedn this place.
I had an excellent experience and I will recommend that store and your staff to anyone I find out is looking to purchase a new bed or mattress
Purchased a Temperpudic from Jon. Really made me understand the importance of a good bed considering my back issues. Its been about three weeks and i am inpressed at how different I feel in the mornings now. I am a contractor and really beat my body up during a days work. Im glad I got this one.
We went in just to start the process of looking and left with a mattress platform and headboard! Great service and good price. We are very happy and can’t wait to get the bed
Nichole was very good while I was in the store. She gave her undivided attention and took her time to help me find what I was looking for. Very satisfied with my experience there
Excellent experience with sales staff. Prompt attention, informative and knowledgeable . Great price on a quality product. I left with confidence that i could not have done better anywhere else !
Great experience from the moment I called. Salesman, Cary, was knowledgeable and friendly and the delivery men were polite and helpful. I would definitely recommend the store!
Very professional and very helpful staff over the phone!
Highly recommend. Excellent experience selecting our new bed. Nichole was excellent and very receptive to our needs.
I would give it 0 if I could. Found out this lady opened a credit card without my knowledge. I have to now put it in as a fraud and it hit my credit score. Called the bank to close this account and had to put a fraud alert on my credit report. Do not trust these people!!! They are very sneaky and manipulate.
Nichole was great. Very knowledgeable and patient with us as we tried several mattress multiple times!
Nichole took us around the store and we found our perfect bed, great customer service and even greater price. Thank you again for your help!
Glad we took advantage of the 1 Year sleep on it guarantee. Great program and took full advantage of it because we are picky bed owners and needed to switch ours. Great customer service!
Nichole was very helpful and knowledgeable. Fantastic buying experience. Personable, professional without any sales pressure... thank you!
Seems like a front for a motorcycle gang. Salesman was a 350 hulking behemoth wearing his motorcycle jacket. Intrusive. I suggested I would like to walk around the store and then come to him with questions. His response was Why would you want to do that? Walked out at that point. Now I know why their parking lot is always empty.
Manager Joe Czarniecki was very knowledgeable and helpful. We had a great experience picking out our mattress.
Great service and a super price! They brought the price down from the sticker and included free delivery. We have bought many a mattress there.
Brad, from the Yorkville Store, helped me find the mattress just right for me. He was patient, knowledgeable and friendly. He is an asset to your company.
Nichole Sardina was so helpful and knowledgeable and made the transition so easy. So excited to try out our new mattress
Friendly , kind , knowledgeable! Had the best time learning and trying mattresses . So happy with our purchase
I had a very good experience there my salesperson Nicole was very helpful very courteous she made sure I got just what I was looking for I would recommend her to anybody I went to three other mattress stores before going there and she made me feel very comfortable and gave me the best deal and the best quality mattress for my money thank you Nicole
Jay was an awesome salesperson because my fiance is a hard sell but jay old was such a soft sell that I got could convince him to pull the trigger ! My body thanks Jay💜
Nicole was very accommodating, knowledgeable, and puts forth very satisfying effort to get her customers the best deal that fits their specific needs. Thank you!
Dianna was very knowledgeable and friendly. Found just what I was looking for in short order.
Nichole was a great sales woman. She was attentive, a good listener, and patient.
Nicole was very helpful. I’m excited to have a new mattress after losing the contents of my home in the flood.Susan
Best experience and A-1. Customer service... can’t wait to enjoy my new bed
DO NOT GO!! These people are not to be trusted!! They are nothing but scammers looking to make a quick buck. They will try to take advantage of you espeically if you are young and inexperienced.
Great thank experience! Very accommodating. Helpful and courteous.
Ladies very friendly and helpful. I appreciate them not trying to push a sale on us and just giving us the facts to let us make up our own minds.
Associate was very friendly and helpful. Great experience. Thank you SO much. Very satisfied customer!
Dropped in bought a mattress and the saleswoman was very helpful.
Told the two guys what I wanted to spend. They showed me stuff. Had a couple choices and chose one. I like the bed. Its soft for me.
This location is fully of shady people. I would not buy a mattress from them! They will just try to con you.
The woman who helped me was so kind personable she made me so comfortable she made sure I was truly satisfied
Excellent customer service! Maria and Nicole were very helpful in my selection. I highly recommend them.
Great services. very helpfull, walked me through bed sets and what was best for my sleep pattern. excellent.
Nichole was very helpful. She was wonderful. I would recommend Metro Mattress.
John and Nichole went above and beyond to get me what I wanted. Excellent customer service and a great price!
Nichole was great, she took the time to find me a bed in my price range. Thank you 🙏
The staff was very helpful, prices were reasonable, and the mattress was delivered right on time.
I would do business with them again. Very please with the knowledge of the salesman. And, I had a lot of questions!
Jillian was super helpful and worked well with what I was looking for.
Great salesman that went above and beyond! I would reccomend Metro Mattress to friends and family.
Nichole was extremely helpful and personable. We had a great experience.
Salespeople did a great job finding me the bed I was looking for at a cost I couldn’t turn down!
Salesman was very accommodating.1st mattress delivered was the wrong one but was quickly replaced.
Nicole was wonderful in helping my wife and I get a new complete bed set
Easy purchase.. Nice and friendly sales person, as well as delivery guys. Smooth purchase and delivery.
Nichole was very helpful with buying our new mattress!
Great customer service! Can’t wait to try out my new bed! 😁
Miranda was very helpful & knowledgeable!
Friendly, knowledgeable salesperson .. delivery was smooth - no issues - would patronize this store again
Not much of a selection at this location. Prices are double or more of their competitors.
Our salesperson was very informative!
I had a very nice experience, very accommodating and with the best price on the market. Thank you 😊
Maria was most efficient and she was very knowledgeable. Maria was friendly
Joe is great. I will never shop for a bed from anyone else.
Clean and neat. Well stocked with knowledgeable staff.
Very pushy sales tactics, refused to take no for an answer and was awkwardly trying to save the sale by arguing with me as I was walking out that I had to buy the item.
Wonderful experience and very helpful associates!
Joe has 20 years experience there. Great service and pricing!
Nichole was thorough, extremely knowledgeable, and a joy to work with.
Girls very helpful showed many options, great service and set up
Nichole was awesome and now Im in a great bed 😍
Fantastic attention to detail, warm reception and patently answered all our questions and concerns
I found the sales staff to be delightful and well informed.
Nice service and patient，i have bought the suitable one. Thanks.
Fast easy and got what I wanted with all the help I needed
Quick and easy transaction. Thank you for the help Nichole
Amazing customer service. Very helpful and informative.
Joe and Nichole were amazing!! Thank you!!
Great to deal with , very friendly
Expensive! Dont go here unless u plan to drop 3k on a bed
Excellent service/customer satisfaction was guaranteed!
They lie.
Salesperson and delivery was a pleasant experience
Worlds greatest customer service hands down!
Very helpful and pleasant.
Very helpful and free delivery!
Excellent service 👍 Thanks
Very nice and helpful.
Excellent experience
Great service experience
Best sleep everrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr
Great
Total reviews rating 4.7
170 Reviews for Metro Mattress New Hartford 2023:
Review №1
2022-02-25Our sales rep, Josh, was friendly, knowledgeable, courteous and personable. He patiently answered all of our questions and explained the benefits of the various mattresses and bases available. He was also very thorough when guiding us through the different finance options so that we could find what worked best for us.We are extremely satisfied with our bed purchase and love waking up with no back pain! Based on our experience, we highly recommend Metro Mattress - and Josh - for anyone in the market for a new bed!We also want to compliment the excellent customer service we experienced with delivery. We had to reschedule due to weather issues, which resulted in rough road conditions. The delivery drivers could justifiably have turned around and not delivered our bed, but they worked hard to figure out a solution and conducted a quick, efficient delivery and set-up. They were friendly and professional, which we really appreciated.
Review №2
2022-04-13Pablo was friendly & welcomed us upon arrival. We were able to try several mattresses that fit our life style and also Pablo gave us info on the store and the history of its maker. After trying a mattress we laid their for a bit to make sure we were comfortable and the firmness was what we wanted. Pablo was so knowledgeable on everything including the different frames and the height adjustments. We wanted top line but our budget was lower so Pablo worked with us till we were satisfied. Over all, Pablo was professional and very knowledgeable in the mattress world. He gave us every opportunity to get what we wanted and made us a very satisfied customer. So please shop here and ask for Pablo you won’t be dissatisfied.Michael & Beverly O.New Hartford, New York
Review №3
2022-03-25We went to find a new mattress for our son. Johnny was very friendly and helpful. He was not pushy at all and let us (and our kids) try out many mattresses. Once we picked one, the sale was quick and easy. This was our second time buying from this store and would do so again.
Review №4
2022-03-03My wife and I went to Metro Mattress for the first time and we had an exceptional experience. Jonney was the salesman and he was very professional and knowledgeable. We felt no pressure and were very comfortable. We are happy with our purchase and will continue to do business with Metro Mattress.
Review №5
2022-02-06The sales rep was amazing! He had me try several beds several times to help me make my decision. He was extremely knowledgeable and answered all of my questions. Very friendly and not pushy at all! Excellent customer service!
Review №6
2022-04-22Johnny and Pablo at the Commercial Drive location in New Hartford were SPECTACULAR. Earlier this month, I was in need of the delivery of several new mattresses to a location over an hour away. I was in and out of the store in less than 45 minutes with 5 brand new mattress sets and delivery scheduled for the very next day. The team was incredibly kind and beyond helpful. Thank you so very much!
Review №7
2022-06-10My wife a I had a great experience shopping for our new mattress at metro. The salesperson (Dale) was very knowledgeable and took his time showing us the different options there were. We highly recommend metro mattress.
Review №8
2022-03-05Our sales rep, Jonney, was incredible. He took his time, had us try multiple beds, was knowledgeable about the beds, and worked within our budget to find what we truly wanted! The warranty on these beds is INCREDIBLE! We left that day very happy! Delivery was the following day. It went very smoothe and was quick.
Review №9
2022-02-12Great place to purchase a bed and frame. Lydia, our salesperson, spend a great deal of time making sure we found the right bed for us...with comfort and price together. I would recommend the New Hartford store.
Review №10
2022-06-22Had a quick need, called Metro Mattress in New Hartford. Lydia answered and she went well out of her way to be sure I got what I needed. Cant ask for more than that! Very happy with Lydia and Metro!