Chipotle Mexican Grill in New York
Categories
Location on the map
New York, New York County, New York, US
Site: https://locations.chipotle.com/n...
Related: allergy report nyc
- Monday:10:45AM–10PM
- Tuesday:10:45AM–10PM
- Wednesday:10:45AM–10PM
- Thursday:10:45AM–10PM
- Friday:10:45AM–10PM
- Saturday:10:45AM–10PM
- Sunday:10:45AM–10PM
Chipotle Mexican Grill in other cities:
Bad place to eat ever since the health department stopped visiting these restaurants Chipotle grill Park avenue South has really falling off its dirty greasy
It’s locations like this that make me so glad I don’t live in NYC and am only here for a work trip. I had to ask for more rice… like bruh it’s Rice.
Wow.... I ordered 2 burrito bowls with the Boo-rito special online for pickup in store. Even though the online platform told us that our bowls would be ready in 10 min, we arrived to find a mob of people waiting for their orders. Unfortunately, this Chipotle was understaffed and behind schedule. They stopped taking in walk-in customers. I am sympathetic towards the workers but the online Chipotle should not say an order is going to be ready in 10 min when in reality, people waited over an hour for their bowls. Needless to say we walked out. It was absolute chaos in there, workers were slow and there was no way to cancel the online order. So many people walked out frustrated. This place needs to up their wages or better prepare when they expect an influx of customers, and ensure the online platform is synced with the actual customer experience. Will never be ordering from Chipotle again.
I love chipotle 😋. Thats all I have to say about that. Yall should try it out.
The food was given very little, not fresh and the staff was lazy.
The store was a complete mess , three managers in the store no one taking the line orders and the mobile order just one person was making them and the store was full of crew members talking and chilling
I ordered a brisket quesadilla and walked home only to see they gave me a burrito bowl. I walked back and asked them if they wouldn’t mind just making the quesadilla. The cashier said no and then proceeded to laugh with his co-workers. I then said that I had paid for a quesadilla and would really appreciate it if they could just quickly make one. The cashier groaned and had his coworker remake it. I work in the food industry so I know how hard it is to to be a service worker. However, if you make a dish wrong you have to own it. The ticket very clearly said quesadilla. I don’t normally post reviews but the cashier was so rude that I felt inclined.
GOOD DEED ALERT at this Chipotle! I was at Chipotle 464 Park Avenue South buying my son a burrito. When we got up to the cashier to pay for the burrito I pulled out my Iphone thinking I could just pay with Apple Pay well not so fast they do not accept Apple Pay and I only had my phone with me :-/ They said sorry we do not accept Apple Pay and I said Oh ok sorry began to leave and feeling like a dummy, but the young woman cashier stopped me and said that is ok, We would be happy to take care of it for you and even offered a drink. So props and much love to the young woman working at Chipotle 464 Park Ave South around 5pm on June 30th :-)
My daughter and I went to this Chipotle location yesterday 12-10-19. The cashier had excellent customer service skills. Unfortunately the server’s weren’t. The food looked like it was just dumped to be served, the pink beans weren’t cooked, they were hard white rice wasn’t cooked. To top off the food was Cold. They had no means of heating food up, we took food home. Horrible!!!
I ordered from this location through seamless, the driver forgot half of my order and I thought there was no way to get it to me. Thankfully I got a call directly from this Park Ave Chipotle location stating the driver left my food behind and they personally brought it to me! 5 stars !!! I forgot the gentleman’s name who helped me out but so nice! Thanks so much!
Stood there for a while, no line. Guy ignored us and would not take our order. There are plenty of better restaurants nearby, don’t waste your time here.
Overcharged me for a burrito which is standard and refuse to give my regular price since I asked for extra cheese. What’s worse is the burrito tasted strange as if something was expired.Chipotle doesn’t charge extra for cheese?! Super rude staff, go to any other location.
Quickest Chipotle in town! Busy spot but you dont have to wait long. I only wish the manager will take into consideration the cleanliness of tables...Ive been here plenty times and I dine in all the time...but Ive never seen anyone come around to wipe tables clean... Chipotle, fix this please! Tip: the stairs lead to nowhere.
I stated in my survey that I did not report the problem. That is why I am taking this survey. The restaurant on Park Avenue and E. 31st St in NYC used to be my all time favorite Chipotle. The last two times, I have found it to be unclean. There was litter on the floors and the tables were not clean. The last time, the server placed my food on top of other food that had dropped on the counter. I am not sure I will go to this Chipotle again. Fortunately, I do have others in NYC, but just not in that particular area. I hope that someone does a quality control visit to the restaurant.
I eat Chipotle pretty much every day for lunch. They have taken especially good care of me over the past three years. Melissa and the whole crew at 464 Park Ave South are awesome. They always say hello and see you tomorrow!. Im totally taken care of when I go there.
Ordered my food way in advance. Said it would be ready at 4:10. I show up at 4:20, and it hasn’t even been prepared. Horrible management.
Quick eats. Lunch time is crowded and yet they get you in and out. 1st time eating Chipotle and they answered to me all my questions, all while taking the orders of those behind me at the same time. I dont know if was just that shift but I was greatly surprised. I will return to Chipotle again. Food was good. The line got too long and I didnt want to wait to get more food to go. So I left. The bathroom is definitely wheelchair accessible because its so huge.
Location was convenient and there wasnt that long of a line around 3pm on a Thursday. However they were temporarily out of chicken and rice was not fully cooked. The portion did seem small compared to Chipotles Ive been to in the past.
This Chipotle is always packed around lunch time during the week days and fit the most part, the line moves pretty quickly. The space is clean with a lot of energy. Staff is friendly however you do notice you never get the full scoop of what you ask for. For example, you all for chicken and they scoop up an amount, spill some out and put that smaller portion in your meal. You pick up on this if you go to other Chipotle restaurants.You cant go wrong with a burrito bowl of any kind with summer guacamole.
I order food (especially the Guac and chips) almost twice a week but this time the guacamole was not fresh at all. It was way too dark. I did not check the quality until I had already left to travel home. I am really disappointed.
Ive been to quite a few Chipotles, and I got the worst service here. I ordered online with plenty of time, and showed up exactly on time. My order was not ready, so they served the man in front of me, which was fine. But then I proceeded to watch them make what was a normal burrito bowl for him, only to find out upon opening mine that it was only half-full. They also gave him substantially more guacamole on top of his bowl than the full side that I was paying for. By the time I opened the bowl, I had already walked away from the counter and didnt want to make a scene. but to top it all off, the chips were totally stale as if theyve been sitting out for a day in the open. This is really inconsistent with other establishments that Ive been to, but even worse, was the tremendous inconsistency between two people working alongside one another. Very disappointing.
Service is quick and efficient in person. The food tasted good. I am satisfied with their food quality. The tables are clean. Only downside staff doesn’t smile. Except for the one guy who asks bowl or burrito.
I ordered food and there was a fair skin gentleman work throwing food in the bowls like he didn’t wanna be there. Then the food was too salty I complained about it and the manager said that’s how the chicken is. I have eat chipotle for years and my experience with this store gave me a different outlook. I won’t eat again. Good luck for who want to go to this store on park ave they are very unprofessional.
Good service, food tastes good. But they need to learn how to make tacos. Taco Bell and Chipotle are competing with each other to make the worst tacos ever. But Bowls are good. They always have flavor. Tacos are Nasty; May be be good for anyone else but not for Mexicas. .
The service at chipotle has gone down and coming here confirmed it. The food was lukewarm, the employees serving the food were completely disinterested except for the cashier who was smiling and asking everyone how they were doing. Tables were messy, however, an employee came around to clean up the tables which was good. However, I dont see myself eating here or at any chipotle again. I hate being served with an attitude when I always make sure to smile and say thank you.
The truth is very bad the burritos the beans very hard as stones
A savior as always. Dont forget to bring your vaccination proof and ID if you wanna dine in.
There is no rhyme nor reason as to the amount of meat given to each dish. There should be a fixed amount based on weight, size, etc. One employee was much more generous than the other, and I felt I was cheated. $10 plus is not inexpensive for a dish of rice, beans, etc. and very little meat. There should be so standard.
This place is usually good, but I just got tacos and they’re a mess. The girl mangled the burnt tortillas, put the chicken on before the rice, and put them in a bowl instead of tinfoil which makes it much harder to eat! The rice was a little hard too I couldn’t finish the last taco. Also I don’t think fake eyelashes are okay for food safety!
Thank you to whoever made my order on Dec.15 at 5pm! It was exactly how I wanted it. My order online was correct and delicious 🙆🏻♀️ All the portions were perfect !
Dirty place, very slow staff, out of Sprite soda in fountain. Guac color looks old.
Terrible line service and portions. Asked for a tortilla on the side and whereas every other Chipotle folds the tortilla in some way (idrc how its folded), this girl straight out just crumbled it up and wrapped it in a ball of tin foil lolwtf.Came in December 3, Sunday night at 7p. Maybe thats why? Im sure this place might be great any other time, just definitely not the time I came here.
Ive been working in the area for over a year now, LOVE THIS LOCATION! I go at least 1-2 a week. Their regular employees have gotten to know my face and my likes, I appreciate that very much.
Nothing beats authentic Mexican cuisine I’m lucky enough to live in close proximity to the real deal...I guess if I was from the UK like my compadres I would be mucho excited about a Chipotle...but it’s ok.
Terrible. Luke-warm, smelled like fake-smoke and had burnt bits. Steak was all gristle. Threw 80-90% of the bowl away after fishing out some pinto beans. Asked for an item on the side - it never made it to the bag. Asked for sour cream, it ended up sliding onto the counter, which the server then accidentally smeared all over the lid before sealing it up (not getting a new lid nor really even looking at the process). How far the giant has fallen.I used to love the pork burritos, but todays steak bowl was the nail in the coffin. Never again.
DO NOT COME HERE! The person making my bowl gave me such little portion of rice I can almost count the grains. I also was given half a big spoon of meat and when asked for more to fill up the whole bowl the response was “Extra chicken is more money”. I was upset knowing that little bit of meat is standard. Smh do not come here.
Just started working in the are about 3 weeks ago and Ive been here about 3 times so far. Service has always been very quick and portions are almost perfect. What else is there to say, standard issue Chipotle.
Costumer service Poor, the food is okay but the portions are too small compared to other locations I’ve been to! Should improve a LOT! Want to get the amount of food I’m paying for.
I have been going to chipotle for a while now all over the city, but is it just me? when I go to this location, I get very little portion of meat. I try to avoid this location just because of my bad streak of getting little portion. But they will load me up on rice and sour cream which I ask specifically for a small scoop. Whats up with that????
Its chipotle, one of the best places to stop for a quick burrito bowl. When I visited this location it was very busy, but quick. Ive had chipotle plenty of times at other locations so nothing really about this changed my mind.
They serve so little of everything.
I always get my salad at chipotle. How can it be that they did not have lettuce? I was shocked, no lettuce so I had to go without it 😭😭😭😭😭.
Best Chipotle Staff. I forgot my wallet once but they give me food and asked me to come back again. Even I call my friend to borrowed money to pay but they refused.
I think the service was rather quick here for a Chipotle. However, the presentation was a little sloppy and harder to than usually. Still wish I could get queso on my food -_-
Those who work here are the most aggressive people. They treat customers badly. very bad service.
I appreciate how well managed this location is, Its organized and clean.The food could be a little warmer.
I hadnt been here for a while but Im glad that Im back. The service has been improved. The staff were nicer than before. I tried the chorizo which was a bit disappointing as it is s bit dry.
Fresh ingredients but only gives out half portions for the past 2 years. 18.99 for a double (half portion) steak burrito with guacamole. GTFO
I like this Chipotle better than the others in the aea. Its always clean and they are generous with the portions, plus the line always moves fast
Very fast service so I was able to quickly get in and get out. Ample seating space and clean condiment/utensils/ soda section.
The food is the only thing good there. The girls usually work the front counter but dont have very good attitudes. Personally I find the guys to be a little more friendlier.
The service is horrible!!!! Ive gone back time and time again and I have the same complaint and always have to wind up throwing my food away - the rice is always undercooked and they overdo it with the onions and peppers... The chicken is also not cooked enough!!!! UGH another meal wasted today!
I like the food, but the service is the worst. The throw napkins inside the bag and customer watching. What a awful people!
I have seen almost all Chipotle store in Manhattan and even they are really good ... I mean without any doubts Chipotle is best healthy food ...
Cheap portions. Poor attitude. Im running out of Chipotle restaurants to order from.
Not bad. Service was fast, but burritos could be structured a little better or wrapped so that it doesn’t fall apart later when I’m eating it
The food was good as always, but the place was disgusting, there were no napkins and all the garbage can were full. All the tables were dirty...
Always a safe bet for a lunch. Same as a Chipotle everywhere else. The best thing is that you can order ahead and pick-up which is great if you are in a hurry.
Great Park South location near 6 train. Insane busy during lunch because of local office area. Fair seating. 6 tables & stools.
Ive eaten here a few times. They usually serve you a decent amount of food. I havent gotten sick from this one.
Located on Park Avenue very close to the 33rd street station, this Chipotle also has a second level washroom which is accessible by the code on your bill.
I love this food and the cost-benefit! I just think that the food is a little bit heavy, but its delicious even so.
The food was nice, service was perfect, and the whole restaurant was very clean. It was my first visit of chipotle ever.
Employees are rude and make you feel like you should have went somewhere else. I would recommend another place t eat.
Not sure if is a new management or just the workers, but each time a go less food n if you tell them can you put a little more they give you a look like if they bought the food (no good device) I think for $11 dollar we should get enough for the price or lower your price .
Ive been to these locations just a couple of times then I saw the news so I think I love my life way too much to risk by eating from this company.
Love it, food is always hot and fresh! Just keep the store a bit clean and youll be great!
I absolutely love chipotle, but the only con is that the lemonade is bad. I literally think its old. But other than that, gj Chipotle
Great taste, consistent
I have a project right in front of them and me and my team go almost everyday to eat to that place, service is good, quick and they served me a lot of rice 😎 the guys working on the place are great...
Excellent food and service and the store looks cleaner and more organized props up to the team here
Burrito not baked well. Partially cooked rice. Cashier in too much hurry to tender change.
Pretty good food fair prices,plenty of seating 4 unisex bathrooms.The staff is super friendly
The food was good but dont come here on school day afternoons. It was like a zoo with this poor security guard playing babysitter.
Poor communication, clean
Terrible food, dirty everywhere inside the place, almost nothing to choose from and everything is spicy, so if you are like me, cant eat raw jalapeno, dont go there.
Still best burrito.!But this location has few staffs so waiting time is quite annoying.
Dry pinto beans, drink dispenser down, rest room out of order
Nice clean spot. Food is good. Omg the bathroom even if, your Disabled is upstairs
Very busy at lunch time, but surprisingly good! The next time I am in the area, this will be my choice
If you are looking for something very gourmet this is not the place, it is fast food, you are served quickly and the food is average
Great place to have good lunch and not very pricey👌I had chicken platter it was very filling
Horrible customer service, cold food, and dirty. Oh but it was fast.
Excellent service fast lines and fresh food. I really liked it. Thanks!
Delicious Mexican dinner at affordable price. Definitely come back (applies to all Chipotle).
Excelent place love the food and the admofer is clean and they tread you like a boss.Thank you chipotle
Its a Chipotle. Avoid going around 2:30-3:30. It is a popular hangout for local students when they get out of high school.
Soda and ice never working, the place is always freezing cold, the bathroom code does not work, the staff is slow to respond to anything.
Good clean place, staff nice always line out the door at lunch time.
The staff is extremely Friendly and helpful! Food was Great!
Not the cleanest Chipotle Ive been in, but it was very quiet (no lineup at 5pm) and service was fast
The food is fine and I get that its crowded, but the staff is rude.
Food servers don’t wear masks... Workers off task.
Very good food and in large proportions.
My favorite Chipotle, all the ladies there know me and they give me extra portion 😋
Price seemed a little too expensive. The place is huge and ambience felt good.
Great reasonable fast food at a good price and great portions
Good food for the diet conscious guys. I like the chicken rice mix stuff.
Nice, clean, so good costumer service . I love to eat here !!
The line here looks intmidating but it moves really fast and they still manage to be friendly.
Meh the ones in kansas city are better. The food was a little cold
Thanks for the mediocre portion sizes, greedy. Literally half of what you get at other Chipotles.
Flavorful but predictable. Its a great fast yet healthy-ish option.
Delicious
Awesome food. Dont like the prices.
The soda machine & ice never works there. Also its always really freezing in there.
They are the best tasting chipotle around this area.
It was good but in NYC cost twice the price as in Ohio
They were quick. It was great. Nuff said for a chipotle.
No heat on cold days. This location cheaps out on ingredients.
Typical chipotle, but fast service and no problems.
What time are you thinking about?I will see if I can definitely bring it up, you can definitely get a chance.
Got food poisoning here yesterday, would not recommend.
Love there bowls you can put whatever you want in it.
Smooth transaction...everything went well and fast.
Being from Australia I am not a Mexican food fan due to it being common but this has converted me
Extremely slow and lazy employees.All the tables are dirty!
The food and everything same as other Chipotle however the price is little higher.
You can usually snag a seat during lunch if youre only one or two people.
The burrito tasted great and was quick.
Cheap, interesting option if youre on a budget and in a hurry
Amazingly lovely staff and yummy food 😊
Great quick place to get some food.
I love this Chipotle the servers are very nice
Great food reasonable price
NOT OPEN
Fresh bowls and friendly service
First time wasnt bad just a little messy
This is ChipotleAt a decent locationJust what you expect
I love the burrito and the bowl
Clean. Spacious. Quick. Yummy. Courteous.
Very expensive meal $16.00 for the bowl.
Love this place and always my favorite.
You can never go wrong with Chipotle
Consistently small portions at this location.
They do great, with food allergies.
Food is the same as everywhere, but more expensive.
Consistent delivery of fresh food.
Good
Food is ok, service is horrible
Chipotle is always a good and health place for eating.
No brown rice. Green pepper and onion was burned.
Love this place good fast food
Tex-Mexican food in pleasant surroundings.
Food was great, service also
464 park location is terrible. Poor service.
I like the food and combination of Veg or Meat
Its chipotle tf u expect
Good food nice people
Bad food disgusied as good food.
Lots of space to sit on 2 floors
Its chipolte.. you know what youre gonna get
Lots of seats but stingy on toppings
Come here all the time. Amazing
Very good customer service!
Food exactly how I like it.
My favorite Chipotle spot!
The cashier was so rude and disrespectful!!
Clean & not crowded
Solidly run Chipotle
Meh, its chipolte, need i say more
Manipulate the dose of chicken.
There was a hair in my guacamole
Great place for a lunch break
So good
Good eats
Margarita patron is delicious!
Clean, nice staff.
Very good
Good food
Good, fast service.
Delish!
Careful of the guac. Salty
Good good
Food is ok..
Bad service
Bigger location to find a seat
Sprite wasnt really Sprite
Good and quick
Excellent staff and service
They always in a rush
Great customer service
Loved it!
Fast and friendly
Small choice
Great spot!
Love it
Delicious
Good
Total reviews rating 3.8
199 Reviews for Chipotle Mexican Grill 2023:
Review №1
2022-05-30I always order online so when I go there its always ready. One thing they can improve on is giving fast customers service.When I go there I sometimes have to wait 4/5 mins for online teams to get me my food ( even though its ready). But the cashier could easily help people out when there is no people in line. But she just stand there and talk to her co worker.This is not a complaint but this is what they can work on. So customers can get get their food faster and not have to wait longer. Otherwise everything else is good ☺️ 👍
Review №2
2022-08-04I had a traumatic childhood experience here once. After that, I vowed I would never go back here again. Anyway, I was about 9/10 years old and I ordered a kids meal. They didn’t have the usual container so they put the food in the small containers that they use for sides. I was pretty unhappy as a shy 10 year old and wanted to step up for myself. So I went back into the store and said I was “unhappy” with the serving size that they provided me. The employees laughed at me and said that it was the same. By then I was extremely embarrassed because everyone was laughing at me.So I went home almost on the verge of tears and I realized that it was not the same amount of food that they usually give.Permanently scarred 10 year old
Review №3
2022-08-18Not a good chipotle. New woman started working few weeks ago and she gives the smallest portions of any chipotle I’ve been to. At least 25% less by weight for the same bowl. Not returning to this location
Review №4
2022-08-10I sat through a 20 minute line thanks to some very slow staff. Upon finally ordering my bowl, the staff gave me the smallest portions I have ever seen at a chipotle location. Certainly will not be returning.
Review №5
2022-08-04No toilet for customers as required by law having 20 seats or more. Poor service and the place to dine in is not comfortable. Not recommended to dine in by the public customers.
Review №6
2022-02-14I’ve been to this place a few times. I’ve ordered only twice and the food was not good. Rice hard, food cold, etc. So I decided to maybe go in person and order. As soon as I walked in the whole store smelled like they mopped with a dirty mop. Very musty which shouldve made me turn around but I said, “let me give this location one more chance”. Ordered my food which was quick and left. When I got back to work, the food was once again cold with hard rice. The chicken was burned on the outside and had a lot of fatty pieces I had to spit out. I couldn’t even finish it. I don’t know if it’s the time (evening) or what! Will not be attending this Chipotle again.
Review №7
2021-12-08Ordered online to have white rice… looks like the spoon was held over the bowl for a second and then they moved on.. really enjoying the black bean soup as well
Review №8
2019-04-07I excellent service on Sunday mornings and mid day! I can’t speak on weekdays. The food fresh and very generous, I love it I definitely will come here soften on Sundays.
Review №9
2017-01-30I fell in love with chipotles consistently fresh and tasty, yet affordable, food years ago in Denver. As a veggie, I was ecstatic when they added sofritas (spiced tofu) to the menu. NYC however gives them stiff competition. I stopped in here while feeling hungry and nostalgic only to be shocked at the register.I can get a healthy salad and a glass at several places nearby for a similar price point, but Ill also get a much better dining experience, with wifi. The seating is dominated by cafe tables with stools. Chipotle, is it so hard to put coat and purse hooks underneath? Most ppl have to appropriate another stool for these necessities.
Review №10
2022-06-08Not very kind treatment and soda machine was broken, which made pay more than expected on a glass like bottle of soda