Delivery
Yes
Michaels in Brooklyn
Categories
Location on the map
Brooklyn, Kings County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible lift
Yes
Planning
Quick visit
Yes
Phone: +1 347-442-7606
Site: https://locations.michaels.com/n...
Site: https://locations.michaels.com/n...
Opening hours
- Monday:9AM–9PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–9PM
- Saturday:9AM–9PM
- Sunday:10AM–7PM
Michaels in other cities:
Comments (199)
Nicely organized store with a variety of brands and items for most craft projects including baking, painting, sewing and more. Some street parking and some metered parking. Great hours also.
Its Very well Organized and this store has a few items the others dont have! Decent Prices! Nice Location. I will definitely go back!
I had a great experience at Michaels. It wasnt crowded as it is usually. It was in and out. Thats a plus. Im usually in line longer than I am shopping. With noone in line ahead of me, I skipped right out of there happy.
This is the largest Michaels, Ive been to. 2 large floors, plenty of room in the isles. Plenty of everything for every project. Shopping at this Michaels is an exploration, you ll find new things and ask whats this for? How does be this work? Or Ohh! I know what I can do!. I went to buy out Michaels artificial trees for my BX Patio next summer $24.
I love the endless selections! And the fact theyre so large with 2 floors! You can find stuff you werent looking for and stuff you didnt know they carried!
Big nice store, this place has lot of arts and crafts things, a real DIYers paradise, 2 levels of products expertly located on Atlantic ave, as I was traveling the aisles, ideas started pouring in for all the different things that I could do for me and my wife, love that store
They never have enough cashiers, maybe 1 or 2. I hate going there, only go when I absolutely have to and when I have time because youre on line longer than it takes to shop!
This is a really great place to buy stuffs for handicrafts and handmades. I love it.
No matter what time of day or day of week, checkout takes a hundred years. Be prepared to wait. Bring a book.They need self checkout. Or more staff.
Great store; no one to really ask any questions. Was in there for a while before founding someone who wasnt to busy to make eye contact with. The worker was very nice once I got he started talking to me. Will definitely go back. I guess I went at the wrong time.
This location was way better than the location closer to my home. It was fully stocked and very organized
Michaels is much better than you would think especially when dealing with wanting to buy art supplies. They have a good selection of oil and acrylic paints and brushes. Every once in a while they run a sale on canvases and you can get canvases at very low prices more than 50% off. Thats probably the best bargain Ive seen. Has a special thank you I posted some pictures of the coosame installation at the Bronx botanical garden in New York. This post is based on my trip to Michaels in Brooklyn heights yesterday.
I was given a coupon via email and I was able to get everything I wanted and use my coupon. I love a great deal
Nice store I went to get some paint by numbers they only had 2 nothing I wanted to paint
I am asthmatic I know the rulesI always wear a mask in the stores etcbut today I was weezing and didntI stated I will social distance I just want one thing and I will stay away from others I have a health condition that provides me with an exemptionSecurity photo below did not allow me inI requested manager or supervisorThe lady in other photo stepped in and did not state she was supervisor or manager but did state to security let them do whatever they want I dont care I dont have time for this my brother has asthma and he wears his mask if the cashier refuses service oh wellThen had security the only one in the store guarding the door follow me aroundI suffer from anxiety ave this made me very emotional during these times one of my happy places became a embarrassing nightmare as well as I a customer was taken a photo of by the lady which is illegal they have security cameras for situations like this I took a photo because they refused to provide name she kept her name btag out of site and he had noneThis is your job you sign the contract when accepting I am the customer I even said I will put mask at register if I get closer than 6 ft because its one moment and Im not walking or moving, but I shouldnt have to be treated in such a manner now I hate that store
Im 41Yrs of age and Although Ive heard great things of Michaels throughout the years, I personally never been there. Currently around someone with an artists background I had an awesome 1st time experience at this particular store. How informative and helpful the workers are, walking around assisting customers👍. I was there the 22nd🎄of December 2018, when store was super packed!! with last min🎅shoppers. Yet their works ethics were amazing👏 even under an overwhelming day or few days. Imagine on a regular week. So, guess, I highly recommend you stopping by Michaels/this particular store when visiting or in Brooklyn. A lot of cool items, worth the trip.
TJ helped us out and was so knowledgeable! Her guidance and positive attitude made our project a success!!!!
It was kinda quiet and empty for a Friday night at Michael’s, but maybe that’s just how they roll in Brooklyn. At my local Michael’s in Queens the place is usually mobbed most evenings. That being said, an empty Michael’s isn’t a negative, just unusual in my experience. Like many Michael’s there are rows and rows of fun art supply eye candy to explore. This two-story version offers plenty of fun aisles to get lost in. Staff was so kind and helpful. My only star off is because, and this going to sound fussy, but I found the store layout confusing and not intuitive. Sometimes you can walk into a Michael’s and instinctively head towards the right aisle, or quickly find the aisle you need- this one looked differently laid out or something. But it was only my first time there so that was just a first impression.
Took my puzzle to get framed there. It fell off the mounting 2 months later. I took it back to get remounted and they couldnt find it when I went to pick it up. Likely stolen. Worst job, service and experience.
Great customer service! The staff were nice & as soon as the line got a lil hectic, they went straight to the cashier to make sure the line was moving! Pretty neat although it did need restocking(Maybe I went on the wrong day?) Lol
The manager at this location “tyteshia” is extremely rude and unhelpful. She makes this Michaels location look bad. During my last visit, I wanted to return a pack of foam paper however my friend bought it for me and she Insisted that my friend had to return it however, she does not live in NY and did not have a Michaels account. Finally when I looked up Michaels return policy, it says you can return items as “ non receipt return” and just receive credit for your next purchase. Once I showed the cashier that policy they finally took my return and I received my credit. She should’ve just gave me that option to begin with but she just said “ no, nuh- uh it had to be their account or use their card in a harsh tone. She should not be in customer service if she’s going to act that way.
Store was neatly kept and clean. Quick and easy check out.
I LooooovE Michaels. Ive buying from them for long time on line & in the stores because they have majority of the best Craft products for me & everyone!!
Nice customer service when I could not find stuff...And I do like their products...
Awesome customer service, but so much was out of stock. Definitely call first to see if anything youre looking for is in stock!
If you want to make something but arent into projects requiring pumbing and timber, this needs to be your first stop. Basically, if what you want to make can fit in your lap, you can do it with the supplies at Michaels. This one has two floors, and about 1/2 of the store is premade decorations and the other is supplies.
Kind and helpful staff. I usually find what Im looking for. I always check the app to see if I can get a nice discount!
I love it here! Theyre always stocked up with things I need.. Not sure if its luck or what but I leave happy. They have knowledgeable associates.. I had a question about spray paint and the lady whom helped me gave me tips and tricks I didnt even expect.. The cashiers are also so welcoming and the experience all around just makes me want to come back and spend all my money
The staff and the selection in inventory were both amazing! Will love to revisit!
I went in to look around for somethings to begin a project for my business. I felt like a kid in the candy store, I will return with my list and get started immediately. Not to many employees offering assistance but I got this.
Excellent custom framing options, less than half the price of framebridge and was ready in 2 weeks!
Michaels is ok to a certain degree. I feel like this store doesnt have much inventory because I didnt find nothing I was looking for and maybe they had a good week and customers bought everything on the floor. But they should restock during the holidays because thats when its more busy. Also hiring more staff I needed some help and nobody was available at first it took almost 20min to see an employee that work on the floor.Please make Michaels good again.
I love it here! I will only.say theyre a bit pricey but its good quality 👌
They had everything that i needed.there was a wide selection of craft items.and service is great.
Michaels running a big sale so its great time to buy canvases and I did!!!
This store is always well staffed and fun to go to. I get new ideas every time I walk through the doors. Great staff, helpful and genuinely knowledgeable about all of the products.
The deals🥰🥰🥰 its a great time to go since there seems to be alot of $5 grab boxes.
Terrible and this is all the time I been here. 2 cashier and always is a line to check out . Big company being so cheap and don’t want to hire a cashier is crazy shame on Michaels
I ordered online pickup. I waited by the pickup area for more than 20 minutes and no one came. There was only one employee by the register and I could find no one else to help me. I left and came back around 8:30pm, and waited a half an hour and still left empty-handed. One employee came by and said she would be right with me, but she was working the register. 30 minutes later, still nothing. I cancelled my order. Whats the point of ordering pickup when if I still have to wait nearly an hour and still not get my item?
Pathetic experience. It was like a ghost town. No customers; No employees. When we finally found help, they were anything but helpful. Talk about the great American retail decline. I give these guys 5 years or less and the entire chain will either be done or in bankruptcy.
My babys first time at Michaels! She caught an ultimate tantrum by the way 😫😅 but overall a great experience.
Love the large selections and the great variety of supplies available for so many creative interests!!!
Customer service was awesome and the shelves were stocked. Love michael runs
I just love Michaels.. they have everything... and I mean everything. There isnt anything you couldnt get from here, picture frames, knitting stuff, Easter stuff or whatever the holiday, paint for home and crafts. They have an upstairs with very helpful staff. The only problem is there isnt enough cashiers. Other than that.. I love it.
Its a quality store and has everything thing you need. However its a little disorganized and some what messy. But the staff is friendly and helpful. They have a good framing department but can get busy. Its on Atlantic Ave so its difficult to find side street parking. There are plenty of resturants near by you can eat and drink at.
Theres a lot of great selections and theres always sales for sure. My only problem is the cashiers tend to charge an item and wont give it to you and keep it on their side of the register. Ive had 2 occasions where I was charged for an item but it wasnt in my bag. So something to watch out for and pay attention!
You can find lots of things, personally I think is more name (to be presumptuous) than products (you can actually find), I went looking for something posted as I could find there (in Google) in different sizes, but there was only one, the biggest one, therefore, the most expensive.
Nice spot. Old construction but very spacy and tons of supplies. 2 floors.
Wasnt bad. I went and found what I needed which was size 11 US crochet needles and a pretty velvet bernat yarn. There were people in the store today.
This place is awesome. They have everything arts and crafts here. The place is huge, staff was friendly and the place was very clean. Nothing is too pricey and is affordable. If you got the ideas, there’s so many type things you can do and make from scratch with your own creativity.
You can find all your arts and crafts items here.
Overprices 99c store. I cabt believe people shop here. My mom wanted to go for the first time since Rag Shop closed down a fee years ago theres really no more arts and crafts stores left. We went in and everything was not only 99c store cheap quality but overpriced. A 3 pack of small plastic mason jars for $13 when 2 days prior we bought big glass ones at Ikea for $2.99 each. I saw a candle holder also for $13 that i once bought at Ikea for $1. The beads pack you van find on ebay for 50 cents to $1....they have them for about 7 or $8rsr and last time going into a Michaels. Ill just do her shopping on eBay.
I purchased these starburst in Black-n-GoldAndSpray painted them with Metallic Sterling Silver.They came out perfect😊
It’s a wonderful place, it’s pretty big, and the last time I went their, their was a pretty big line but the staff handled it nice and quickly and only had to wait 10 minutes.
I had a large return of items I received from Michaels.com. I was very upset as when I made the online order, I used a gift card and my debit card was charged instead without me authorizing the purchase.I made the return with an older lady around 3:04pm (register 2) who I believe was from the Caribbean. She is new to Michaels. I had an excellent experience with her. She was very patient and kind and took the time to go through every item and confirm the correct receipts as although I made one purchase, Michaels online put the items in separate receipts. The manager who was helping out as well was very nice and had a very positive attitude.I have went to multiple Michaels locations in the city and this was by far the best experience I had.
Not enough cashiers. Ive been standing in a 3 person line for 15 minutes as other employees walk by and stare at us without opening another register.
Micheals is a great store to buy all kinds of crafting items customer service helpful and very respectful. I purchased paint canvases. At a wonderful pricee this is the picure i made love micheal you can join micheals and get great discounts
Great things in the store. Awesome check out. I would definitely recommend this location.
The sales associate were very helpful helping me make my selection of fall flowers. The check out was also a breeze.... thanks... will be back!!
It’s a Michael’s. It’s not as big as some of the ones in more suburban areas, but they still carry most of the niche crafty things that I foolishly hope I can find at Target, but never can.Also - shoutout to Mal, they were super friendly and helpful!
Decent selection of jewelry, scrapbooking, painting/drawing supplies, organizers, and TONS of yarn. Not a lot of miniature stuff.
I love the prices for yarn. Im also in love with constant sales and reward programs. However, they have very low stock of yarn skeins in each color and dont have many colors in stock. I wish that they would have higher inventory.
Very dissapointed, 2nd time did curb side pick up for yarn and 1 was unraveled the other tag off and paper wrapped around written lot number by hand. Called to complain and they told me I could bring back. Im on the other side of Brooklyn
This place has some of the most knowledgeable and helpful employees I have seen at a Michaels. They were able to help me find everything I needed as well as point out something I misunderstood which saved me having to make another trip.
A large, reasonably-priced craft store with an impressive selection and friendly staff. This store features two floors of every standard craft materials you are likely to need, and you can order online and pick up in store for specialty items. The staff are helpful and the store is well-organized (in contrast to some other craft stores), making shopping here a pleasant experience.
This is my spot for bringing out the amateur artist in me I am so weak when I get to this store. The cashier even told me about joining their rewards program which I did not know they had so am extremely happy about that besides craft they also sell chocolates which for right now is my artistic energy booster. Get creative go to Michaels today.
Lot of empty shelves... did not get what I was looking for
Miles was the man in the framing department. He had a very positive attitude, answered all our questions and then some. Would definitely recommend.
A one stop for all your art and creative materials need.
Great selection, reasonable prices, and the staff was friendly and helpful. Definitely will shop here again, and recommend it to anyone looking for anything to do with arts and crafts.
The young ladies who attended to me was very helpful & courteous. Respectful & attentive.I saved a great deal of $$$ on this visit great sale!👍
Michaels is one of my favorite stores. Everytime I visit, I always get inspired in some way. Besides buying crafting items, its also a good place to get unique gifts.
Had some really good deals on art supplies. Found everything I was looking for with ease. Customer service was more then willing to assist with things I couldnt find. A very good shopping experience.
I love michaels staff is always super helpful and friendly.
The supplies are decent but its a pretty small store, so they dont necessarily have a ton of options the way you might expect from a location with more space. The checkout lines are pretty much always long and its a but messy - it looks like a place that really doesnt have enough staff to manage their operations well.
I was expecting to see more floral collection especially wreaths. Unfortunately, the didn’t have majority of the stuff that they have online in store.
Great selection of arts and craft. I usually come here on a slow day, allows me to shop without the hassle and bustle of other shoppers. However, regardless of the day, they are typically organized. Pretty good service and a large enough space. They are open pretty late for an art store which gives them 5 stars.
The best craft store with the best prices. Im able to create special moments with my daughter and be very creative in how I engage with her. They have everything from yarn, markers, bird boxes, paint brushes, and so much more. In this time where normal living is out the window its great to explore new ways to stay present in your childrens life and continue being creative.
I LOVE Michaels!!Michaels makes me feel artistic despite my grades in Art Class - I love you Andrea Dorwart, Valley High Art Teacher class of 1986!You can always find a deal on whatever protect you have in mind. The staff is great! They are very helpful and have great attitudes!I only wish they were staffed a bit better at the registers, being that its Holiday time and the place was jammed.
Like it here. Has mostly everything that i look for. But very convenient when I need something in a hurry or last minute.
I love going Michaels because for me its like being a kid in a candy store. Its a haven of creativity and your imagination can run wild. However, this location like others is understaffed and sometimes finding things, reaching things, or accessing things require assistance. Trying to find someone working the floor is almost impossible and when you do theyre usually bombarded with helping others already. They dont always have what the website says they have in stock so Ive realized that if I really want something its good to call first. Most interactions that Ive had with employees have been really good and theyve been very helpful. However lines to check out can sometimes get really long. Patience is key when coming here to shop.
Big, well kept, well organized store with a large selection. The staff are helpful though somewhat hard to find. The bathrooms are clean but require a staff member to unlock the door. Pretty much if you have a craft project, you can find what you need here.
I went for some yarn and got them..first visit to location..... My preferred location is the gateway mall...nothing negative about this one....I am just more at ease there...
The mission was to return some products my wife got a few weeks ago at another location and the personnel was very helpful the card originally used was expired and they charged the money back to another card that was valid. The location is convenient and full of your average to mid range craft supplies. I wish they had some better variety on paints.
Love shopping there has good prices
Store was clean and well stocked, but the layout with 2 stories left me a tad confused. It was a chore to find a product that I was looking for, as it’s location was on floor 2. Finally I asked another customer whom I saw with similar items I was looking for, and they told me to go to the escalators that were a tad hidden. I did find the products I needed, used the restroom, which was very clean and was on my way. All in all, the experience was a thumbs up!
They have everything here. Love coming here for school projects or anything related to DIY. They also have very cute decorations and some of them are seasonal. Cashiers are great but its hard to find employees to ask questions to. But once you do find them, they are very helpful. Definitely recommend bringing small siblings or kids, it can be a fun trip looking through so many different crafting things.
This Michaels store is still great. Their shelves are fully stocked for most items. They are a little low on fabric, but everything else was looking good.
Good store especially for the holidays. Not just arts and crafts there are so many things to gove your home a just right touch. My only complaint is the long lines. Dont get me wrong the cashiers and staff in general are beyond wonderful. The best of any location! They are fast and helpful with great positive attitudes. The lines are long because this is a great location on Atlantic right off Court st. Go before 3 to avoid the crowd
If youre into art, you want to make something cool or yourself or school project. I highly recommend Michaels. Its like Utrecht but youll be able to find more stuff!
Wide variety of items for crafters alike.
This Michaels is poorly stocked - I rarely find what Im looking for.
I was able to find what I was looking for.. I know workers are limited in stores, so it was only one person to help the store customers with finding materials.I must say she was very helpful and was able to show me exactly what I needed.
You are always guaranteed to find what you are looking for and many more.
Really great set up for Paints and crafty things. They tend to have more options for unique things for a deplay tables or craft enhancers.
Lines are ALWAYS LONG, weekdays and weekends !!!!Barley any employees at this location.Always check online for coupons!
Prices are good, have so many things for crafting, jewelry making. The staff is friendly and knowledgeable and this store has elevators. I am disabled and ride a scooter. The aisles are wide enough for me to ride through. There is a clearance and/or clearance area on each floor, theres someone to reach items for me.
Did not know that Michaels was there, pleasant surprise. It is very big inside, two floors, they need to get a better directory. I did not know where to go, its a big store. But other than that it was nice. They have a large selection of crafts and plants and sewing. It is just great, I will be back now I know it is there.
Really good service and friendly staff but the most Really fast love the organization and also good prices
Cashier was not at all a nice person . The window is definitely too small to put products on the counter, then you have to to pack your own bags while the Cashier stand there and watch you. Some Cashier need management training and etiquette as well .
Great people with great service! The staff here are very friendly and will help at any time. Although I do wish there was more here, every once I a while I go here for the Happy Planner and most times they have the same edition from before. They also didnt have the mini happy planner, But Im sure once time passes it will be there. Overall, this is a great place to shop!
They need to hire more staff. There’s rarely anyone on the floor, so it’s really hard to get assistance, and if you do get assistance, the employees are miserable. The lines are always long and slow.And the thing that bothers me most — they take days to fulfill any buy online pick up in store orders. I placed an order that was guaranteed same day pickup if I ordered before 5pm, which I did, and it’s about to be 2 days later and my order still isn’t ready. And when it finally is time to pick up your order, the button at the front of the store that’s meant to alert an employee to assist in the pickup literally does not work.
This location was very nice. The selection was great. I found the prices to be slightly higher than comparable stores but as far as 1 stop shopping goes, its really nice!
Good variety of crafty items!
I love this place. It has an amazing array of arts and crafts and cake decorating items, many of which are kosher. Im completely Amazed by the variety of arts and crafts things that they have there. Its a tremendous store with two floors so theres plenty to explore.
They always have everything I need
Staff are helpful and the store has a large variety of supplies
Clean, spacious store. Friendly staff, ecerything is clearly marked and there was an easy checkout process.
The store had great product and its two stories high. A couple employees appeared absolutely miserable and responded to my questions as such. The saving grace was the last two employees we dealt with were delightful. My rating is about the product inventory.
2 floors of all your crafting needs to be met. Prices are reasonable depending on what youre in need of. Sales are good but NOT great! And lines are ALWAYS LONG.... Much like say.... Marshals at any given time of day. Theyve definitely got the monopoly on crafts and it would be good to see some other competition with cheaper prices come into the market.
They always go all out on the decorations whenever a season or holiday comes up- really nice too look at. Im not the crafty type, but this store seems to have a lot of essential tools for crafters. They also have regular art supplies (sketchbooks, markers, paint, crayons, pens, etc.) But most of these tools are under the brand, Artist Loft, which doesnt always has the best products. It would be nice if they had more art material brands.It would also be nice if all the alcohol-based markers werent locked up.
Customer service is respectful but the line is long. Technically I guess that’s a positive from a business perspective
Its a basic art and supply store. I found the frames that I needed as well as the paints for my kid. It is organized and the staff are friendly. The down escalator wasnt working but it wasnt a big deal for us to just walk down. Parking is tough to find in front of the store, so look for metered parking on Smith Street and just walk. Or take the B61 or B63.
It has a knowledgeable staff not very readily to offer help but is helpful when asked/called upon. The lines arent slow moving, typical wait. Product selection is good, though they may be sold out or very low stock of popular items. They have a large selection of stickers and Wilson/Celebrate It products that seem to be kept fully stocked which is a plus. Never seen this place crowded but have experienced LONG lines, yet again not a long wait time.
Very well kept. A nice selection of items from craft to your favorite treats. The atmosphere is pleasant and the customer seevice is excellent. I buy my yarn and accessories there all the time...
They have the materials I like to buy, and they help when I lost
Today we came to pick up a few things and got line by the entrance. The line was SO long. Took us 5 minutes to move a few feet. There are not enough cashiers for the number of people here. The store is great, lots of selections and easy access items but checkout is the worst. Also dont plan a trip to Micheals in the holiday season.
They said they’d call when my framing was done (they didn’t). When I finally called them after 2+ weeks, I was put on hold for 20 minutes before someone would check if they were ready (they were). Then, when I went to pick them up later that day, one of my two jobs was done incorrectly! All that for $200+ is not worth it. At least the employee who was there fixed the incorrect job in the moment so I won’t have to go back and deal with this nonsense all over again.
I shop at Michaels with my daughter who has her own business. Last night we went to Michaels to get more soap base. However you could never just buy what you came for at Michaels because you always see other great items you need. However, I saw a modular storage bin for her supplies. I asked for help from a representative. It took him a minute to find the price. But he said it was $69.99 and it was 30% off. He said take a picture so the cashier will know its on sale when they see it.So the cashier had a hard time finding the price. He had to go back upstairs, then when he came back downstairs he said it is not on sale. This is not one of modular storage bin and it isnt on sale. I questions why why is this not a modular storage bin when the sale sign was on the bin and the person who assisted us told us to take a picture of the sale sign for the cashier. So I asked for a manager. As the cashier calls to the manager his statement is I have a customer who wants to see a manager about a item that is not on sale! So the manager comes out. I explain. The manager then says this is not on sale. And this is not the modular item on sale.... I say well then your signs and your representative on the floor does not know that this item is on sale. He shrugs his shoulder and says well will you be taking this item that is not on sale? Mind you my bill without the item is $161.00.. go figure, poor professionalism, poor management skills and poor salesmanship. But I guess items being sold at Michaels is not his business. 2 clowns working at Michaels on Atlantic avenue in downtown Brooklyn.Thanks for nothing. I will order from walmart or target online.Disappointed customer,CC SaintB
I love Michaels you can always find such great things for crafting. Only issue is the staff in this store is kind of all over the place. It’s still a good store and if I’m in the area I’ll pop in but the location isn’t great it’s impossible to park around there and I’d rather pay the $20 toll to Staten Island or sit in the traffic to Gateway the staff is better and there’s a parking lot.
Unfortunately since the pandemic the inventory is really limited. It is still Michaels but has suffered some loss in luster.
Great selection of yarn and great prices. My go to place for all my crafty heart desires. ❤
Love Michaels! Most if my visits I could find what I was looking for. If you love creating, designing or just starting, take look and start small here. Some items can be pricey while most are just right. And yes they do have sales often. And think about being an awards member, could help in discounts, email alerts whats coming up next and so on.
Great store, staff is generally king and helpful, good inventory. However, I’m here at 1:30 on a Saturday afternoon trying to get frame fixed for the second time (I have a poster I had framed here that has fallen out of center 2 times) and there is not a single staff member anywhere to be found on the second floor. I walk downstairs to ask if anyone is working in framing and I’m told they’re on lunch and will be back in 20 minutes. Lunch with no coverage of a department? Come on.
This location has everything you can expect from a Michaels craft store with the ridiculously long lines of a Trader Joe’s. Don’t expect to come in and out of this store in a few minutes if you’re picking anything up. It doesn’t matter the time.On the plus side they usually have nice clean bathrooms.
Michaels is a very convenient crafting store to have in the neighborhood. We used to have lots of fabric stores in the area but they are all closed. We never had a such an extensive crafting store and art supply store in the area. Its nice to know I can buy some thread or lettering or yarns in the area. Its much more convenient than having to go to the city. Its very well stocked and the lines move pretty quickly.
It was my first time in the store, and everyone from security to the associates were very nice and helpful. I will be returning to Michaels again.
Line was so long I couldnt wait to purchase my items. Needs more staff for the location and area.Signs are too small on the aisles.... larger writing will encourage me to shop more. If I have to look down every aisle Im leaving and going online
This review is for Michael stores in general. Order online for pick up? Good luck! This service is hit or miss and highly inconsistent. This is coming from someone who purchases frequently from them in store but thought their in store pick up service will be more convenient for me. Oh boy was I wrong. In the past year, 3 of my orders were canceled after successfully placing the order for in store pick up.When it does work, it takes them forever to process the item. Target had my item ready for pick up within 30 minutes! I placed my order in the morning which according to their Same Day Pick Up, my item will be ready within the same day. False advertisement! My order wasnt ready until the very next day. Dont advertising something if you arent going to honor it. Their customer service is useless. Told me to call the store. I called the store and the staff told me the same day pick up doesnt always work. Again then why you advertise it?I would think twice before shopping from this company again. I will try Target, Walmart, and Amazon for actually trying to please their customers.
Lady called Ty was very informative and funny . Loved her vibe. Keep up the good work. Store was very busy need more floor helpers /cashiers
Chronically understaffed. I went in knowing exactly what I wanted, and had previously looked up online even which aisle it was in. It took us an hour. We couldnt find the item (it turned out there was only one left, right on the bottom shelf at the back, so you had to get down on your hands and knees to pull it out). There was not a single member of staff on the whole floor, so we had to go down to near the registers to find someone. After several questions, she eventually typed the item number into her machine and told us to look in section K of the aisle in question. We couldnt find anything marked K anywhere. Ultimately, we found another member of staff (I think he worked in the frames dept) who, while very friendly and eager to help, didnt really know anything about the product I was trying to buy, so didnt seem to understand how I was describing it. However, eventually he found the section K and so I found what I was looking for. Then we had to stand in line for ages, because they only had two people working the registers.You also need a member of staff to let you into the bathrooms, so be prepared to wait 5 minutes for someone to show up if you try to use them.I have previously had good experiences at Michaels, so was very disappointed with the level of service on this occasion.
The store is pretty organized and had a good selection of items. The only problem is the line was so long and they only had 1 cashier! I think they should definitely hire more people to work the registers.
Rather then order my frames off Amazon, I thought I would try to Michaels “buy online, pickup in store” so I could have my frames setup this evening. Online it said they were in stock, which was my reason for making this decision. I ordered my frames around 2pm afternoon and was notified they received my order.When I arrived to the store at 8pm I was told my order was not ready and I would have to come back. When I said the items were identified as in stock, can I have my order put together since I was in store, and it was put in this afternoon. I was told I can go get the frames myself and buy them in store, but that they couldn’t return my online order, I would have to do that separately. SEEMS TO REALLY DEFEAT THE PURPOSE OF “BUY ONLINE, PICKUP IN STORE” WHICH THEY HAVE ADVERTISED ALL OVER THEIR SITE AND STORE. Both the manager and employee insisted this was the case until I repeatedly requested they look at the ipad for my online order so I can go grab the items myself and they can mark it as complete. That is what ended up happening, I spent 30 minutes in store fighting to get my order and had to find and retrieve the items I had already purchased myself.They didn’t even scan the items or check what I was holding, could have been completely wrong item for all they know. The overall vibe from everyone I spoke to was this was protocol and they didn’t care to help me.So Amazon it will be next time.
Love the crafty items, bit this location can stand to have more variety in what is offered in the baking section. Also gift bags boxes or birthday ideas can increase in options offered. However, I LOVE the product and store coupons sent to my email.
I love Michaels but for some reason there never enough cashier. Its a busy Saturday afternoon and theirs only 3 cashiers. And I counted at less 6 workers on the floor. Been in line for 20 minutes and still waiting ... no good 🤔😐😏
They have a great amount of yarns. The have different colors , different sizes, and different textures. The staff is friendly and helpful. The store is very clean and well organized. This probably one of the best franchises I have been to !
A busy store with customers. Staff seems thinned out throughout their store. Many customers concerned and commented that the check out time is longer than their shopping time. Yes, the single long waiting line of customers split between two open registers was annoying and not understandable; however, everyone did have what they came there for. (Customer check out offered not apologies despite the fact of two check-out staffers.) The store is well frequented by people who are looking for bargains and deals. Well lit and stocked.
I understand retail and serving customers, working the reg, sorting orders, stock, etc. I don’t, however, understand the unwillingness to be flexible and work with the customers.I ordered two items online within 50 mins of each other (12pm and 12:50). The first item was ready 30 mins after ordering (12:30). I come in to pick up the item and check on the next at 1:50 and just in case it wasn’t, I plucked it off the shelf for them and brought it with me in line, because regardless of whether, or not you order online, you still need to wait in line for the checkout counter.The second item wasn’t ready yet, but I had it in my hand and asked if it were possible to scan the item and mark my second online, but the the associate refused. She went to get my first order and honestly, it probably wasn’t ready because it took about 15-20 minutes to “find.”At that point, she had gone to the online order processing room and could’ve just taken the second item to scan and process. But here I am... waiting for them to fulfill an online order that I already did the work for.I stood by the processing room for about 20 minutes before someone checked on me because lol what was I doing just standing there, but good thing i did because the person completing online orders was about to go home for the day! She was super friendly and helped me revive my order right away! I give her demeanor and service 5 stars. But the whole ordeal was irritating and unnecessary. 🤷🏽♂️😪I’ll stick to the Michael’s in the city. They’re more reliable and flexible
Great Michaels! Great for floral supplies. This is the one to go to for home decor, not the Manhattan one. Also good for party supplies. Would suggest Manhattan one for baking or frames. The lines are always insanely long! Go before noon or expect to spend another hour in line.
A beautiful place to visit. I walked in just to look at the items and walked out with crochet needles and beautiful yarn. I picked up some beautiful silk flowers for my window sill. This from a person that does not have time or talent for crafts. The store is a lunchtime oasis!
Ive been to Michaels at this location a few times.... Today is the first day I noticed that they had an entire upstairs floor available for perusal. 😳 😔 Im a multi-faceted creator so I think their selection of beads is limited but I love their paint supplies and random art projects.
The store has many interesting items that are perfect for arts and crafts activities... I was, though, disappointed that I called to make sure they had white zippers before I made a trip from harlem and when I arrived I was told there were none... Which made no sense but I assume it could have been an overseen mistake. Regardless of that, the place is well kept and the in-house employees were helpful.
Fun place to find crafty things, although the cash register wait lines are long. I came it to pick up an item ordered the day before and was able to retreive that item in just a few minutes. I then shopped for more and found myself waiting in a 10 minute long line. They didnt have staff working the floor when i was shopping so it is impossible to ask questions and things are in disarray. Ive been in several other Michaels stores so know that this Brooklyn one is understaffed and sloppy.
Theyre often out of a few things I need. Still a good place to get something last minute (if they have it). And theres a coupon all the time. Look online or ask the store. It was hard finding someone on the floor to help me quickly but still managed to get out in a timely manner.
Great place for craft supplies! Decent prices and there are always realky good coupons available on their site. Even though this location is smaller than most, you can still get most of what you need. They frequently have sales on canvases.
Love Michaels but this one isnt as big as others and doesnt stock as much. Its best to get there before the season you purchasing for because stick goes very quickly.
My favorite store 😁 Words are not enough to describe all the variety of items they have and how awesome they are. If youre any kind of artist/baker you must go to Michaels! And if youre not then go anyway! You wont regret it 😊
Had lots of stock. Not ever fully organized shelves. So its tough to be sure of the pricing. Sone self service bar code scanners would be helpful. Staff is polite, not always knowledgeable. The lines to check out are usually very long. I sometimes walk out just because the time to pay will take too long. Yet, its a great resource for many items that cant be found elsewhere in the neighborhood.
Have all your needs to do your craft.
Well you have everything for anyone who is in to crafting and creating masterpiece in any type of material from wool to paint or macrame even journals if you are into that without forgetting scrapbooking
I like Michaels because it has everything you need for a bit of crafting or baking but check out is an absolute nightmare! It doesnt matter if you arrive at 10am, noon, 4pm or at 7, the wait is always longer than it should be. Every other store puts more cashiers on if the line is too long.. not here. Two people overstocking a teddy bear shelf while ten people are waiting for two cashiers to check them out. Not sure what management is thinking.
It has stuff, but I can find several of their things at Staples and a traditional art store. So not overwhelmed by their offerings. However for someone who is not into the arts, it is a great one stop shop place. So not knocking it.
Had to come back 2 hours later because I left my glue at the register. Cashier associate was so focused on her phone theoughout the whole transaction. 😒
Very crowded. Had to stand in line 50 minutes to pay. Then there was trouble because the sleeves were too loose on the yarn & fell off. More waiting. Lots of sizes out of stock on the knitting needles. Prices were mostly good, though. Got 1 lb giant yarn skeins buy 2 get 1 free, 3 lbs for $20.
I love shopping at Michaels but this location must do better with the lines doesnt matter what day or times I go there is always a line. Place is well stocked and organized and I love the coupons and great deals but dread it when it comes time to pay.
The staff at this location are very nice and helpful, and the cashiers are patient. The management seems to care about their safety, too, with plexiglass in front of the cash registers.
Pretty large store with a good selection. At my visit, there was an enormous line for the registers that moved very slowly. After 20 min I was running out of time and left without purchasing anything. Duh!
I love craft stores, and i missed being in one constantly in Fl. So I got my guts up to wander into the city. I found it. My Home Away From Home. 2 floors, with seasonal and sewing up on the 2nd floor, i was a kid in a candy shop for 2 solid hours. It not that anything is difficult to locate, its just that I didnt want to leave.
Staff was knowledgeable, nice, and funny af. Have everything you expect from a Craft store.
The staff was not very well trained and there are a number of signs up listing sales or discounts on items, until you get to one of the two open registers (after quite a line) and they say they dont know anything about that. Youre faced with having to get off the line , and then having to wait again, to go get the sign to show them.The store is laid out well, the problem is the staff.
I love this store. Theres always a good sale and there is plenty of arts and crafts materials for all of your needs. Theres a need for more staff on the floor as finding someone if you have a question is very difficult, but overall it was a good visit.
Michaels has lots of interesting items for the craftiest of people. I love the frames and the painting sections. Cake decorating products, basic jewellery making tools and accessories, papers. The queues indicate how popular this shop is. My only complaint- they need an information booth so customers can speak to someone.
We got what we were coming for but there werent enough Halloween decorations soOoOO ok yeah pretty good.
I love this Michaels its big and has alot of things you can use to do crafts with your kids. The only thing that never changes is the crazy line to pay. It always seem to get longer and longer but the employees there try to move us as fast as we can.
Disappointing experience. Arrived there on a Saturday afternoon around 3:30-4pm. The store had so many empty shelves on every floor. It looked like it was having an EVERYTHING MUST GO sale. The line was super long and to make matters worse, only two of the eight cash registers were open. My friend and I abandoned our carts and left after waiting for what seemed like an eternity for the line to move one centimeter.
I love Michaels but this particular store is the worse. The wait time for someone to come abe help you is ridiculous. I spent 10 minutes waiting for someone to come and open the cabinets with the spray paint.. and when someone finally came she had an attitude that 😒😒
One of the best places to find arts and crafts for the DIY person. Find frames, interesting items to make your apartment or home unique, and so forth. Also, you can meet some very interesting people there. The conversations you might over hear are different as well.Its almost like what Pearl Paint was in Manhattan on Canal street... almost. Some might like that some might not, but either way its a store you should check out
We were in the store on a Saturday afternoon, looking for something the wife-unit needed for one of her knitting projects.It must have been one Helluva morning, because the staff was definitely looking a little shell shocked. Nobody knew where anything was, but we finally found what she was looking for in a tub under a shelf.Checkout section looked like a bomb had gone off in it.Got whatever she was looking for and headed home as quickly as possible.
Clean, organized arts and craft store with a separate rooms for classes. Inventory is split over two floors and they do have escalators and an elevator. Inventory can be a little limited for those of you used to suburban Michaels, so if youre looking for something very particular, check online first. Lines here tend to be long - over a five minute wait almost every time I shopped here. Make sure you check online for coupons!
Have been this Michaels quite a few times during the last two months. Store is typically maintained and cashiers are always pleasant during checkout. With that being said, always an issue finding employees to assist with anything while shopping and there is a guaranteed long line to checkout due to only 1 or 2 registers being used. Ive spent over 20 minutes waiting on more than one occasion.
I love its location. And I love shopping here. However, every visit there are never enough registers open. Yesterday I spent more time on line than shopping. They need to hire more staff to ensure the lines are always moving.
I like to purchase my planner and journal there. They have regular and mini sizes
Friendly, clean store with a ton of items. Sign up for their rewards program and you’ll never pay full price for anything. Everyone seems happy to work there and Erik seems like a great manager!
Need a wide variety of yarn and stay in stock. Its very convenient for me but never have yarn I need.
Great discounts almost every week up to 20% off, this gives good returns on my sales. Thanks to Michaels management!💖
Clean, open space for shopping and not tripping over merchandise. A myriad amount of arts and crafts supplies for the novice to expert.I wish that they would offer arts and crafts themed workshops using the various items they sell in their stores. This would be good because the workshops would eventually focus on Every item sold in Michaels.
It’s got a great selection of most things, and the staff are really lovely and helpful every time I’m in there. The one star I took off is because their yarn selection isn’t great, but they’ve always got most everything else.
Low stock in several items. Store was neat. No staff on floor. New- security staff at exit door. Found everything but one item. Satisfied.
Its like a kid in a candy store if youre into crafting. My girls and I love getting our crafting tools there. Staff is always helpful and pleasant.
I went to pick up a purchase I made online. I didnt see a section for pickups like in some stores or an available clerk so I stood on the line for maybe 20 minutes to be told someone else would help with that, no direction as what to do .I found something to purchase whole waiting and thats how I found out where the pick up was. A waste of maybe 30 minutes.
Its big and has a lot of items from you to choose from. The lines can get fairly long though so I wouldnt go if youre in a rush. The cashiers go fast and are very nice! Will be going back.
Needed materials for a school project. I am not crafty nor do I really know what materials are needed. One of the workers stayed with me and showed each material I needed and even made suggestions. This took 30mins and she was there the whole time. I was impressed.
Nice location. Clean. Decently stocked considering it was day 3 of a great sale. However, there wasnt anyone available to assist on the floor. And when customers asked employees waking by for assistance they werent via helpful.
Terrible customer service, long lines and low stock on everything. They are consistently out of stock on certain basic art supplies. Like, I thought this was a big box art supply retailer? The framing service is not good and overpriced. Dont go here unless you actually want to get frustrated ;)
Nice to have a large craft store right in downtown Brooklyn! This was the most affordable spot that I found to get a custom reframing of a canvas art piece done. I was very impressed with the job they did and certainly will come back for future art needs. Minus one star because the store itself is a bit of a mess and could use some restocking/tidying etc.!
If i had to give this place a 0 i would most definitely how does this place charge so much money for Christmas Ornaments and not include hooks on top of that the hooks are downstairs in a different department and the employees are extremely rude they look like they dont want to even work there neva again.... 💯💯
Its laid out well. And everyone is very helpful. Its def. Worth being a rewards member- they send out 40% off Coupons pretty regularly. Good selection as well. Good location.
Can always find things to buy at Michaels! Even stuff you didnt know you needed! The main things I went for they didnt have this trip: fabrics and sewing notions and also their paint brushes.
Long line, only two cashiers, waiting long...
Total reviews rating 4.3
199 Reviews for Michaels 2023:
Review №1
2022-01-18Online order pickup was so easy! Ready well within the window, there was a coupon to use online, and all in all it took less than 10 minutes once I was there. Looking forward to exploring the rest of the store!
Review №2
2022-03-11Paid less than $70 for this Artificial plant and 9 other smaller plants. Its about 3 feet tall, got it on their SPRING Sale for 40%off.
Review №3
2022-06-19Very clean neatly organized store with super firendly staff! We were looking for frames for posters and the staff helped us find exactly what we needed within our budget.. they even told us about the additional discount coupon which could be used. Amazing staff!
Review №4
2022-06-24I love going to Michaels to get art supplies but since the pandemic both Brooklyn locations have had limited or no stock of a lot of things I use even though it shows its available in store. The staff at the Atlantic Ave location are friendly and helpful. The Gateway location is a mess. No one knows where anything is and they dont want to help either. Both locations havent had their bead section fully stocked for about two years. I have to travel into the city to the 28th street location to find what I need which is a pain.
Review №5
2022-06-11Tai who works here was so wonderful when she came over and helped my daughter. She checked on us again afterwards and both times were totally unexpected. We did need help though. And she was quick around the bins reorganizing too. My daughter and I wanted to spend extra because she was so amazing.
Review №6
2022-06-21This place is huge!! I stopped by a few times looking for some supplies and perhaps on the fourth visit I realized there were ESCALATORS!Check out line is usually long here, but probably because theyre understaffed like every other store. Convenient location on Atlantic Avenue, near Boreum Pl.
Review №7
2022-03-08Great selection of arts and craft products.Everytime I come here, the staff are very helpful. They are very knowledgeable on the various art supplies and helped me pick out the right paint very quickly.
Review №8
2022-04-27Excellent place to look for craft items!!They have from jewelry items, to art supplies, to baking items. Wanna unlock your artistic side and need supplies? Then Michael is the place to go!
Review №9
2022-07-08I love this Michaels store always can find what Im looking for except a larger verity of Bristol board. But everything else is available from paint pens stencils brushes and anything else you might need . The people who work at the Custom Frame section are great and very helpful. Best place to try and not spend to much money. And some great deals as well always remember to have you Michaels App open for more deals .and if this helps give me a thumbs up.
Review №10
2022-01-07This is really the first time I really looked into this store. But its wonderful for do it yourself projects. It has everything you need to build things and make things etc. In others words its a wonderful craft store. When Im ready to make anything Im going to that store, I know it have what I need. More diy people should look into it. Stay bless for life.