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Michaels NYAquatic in Yonkers

Michaels NYAquatic image 1Michaels NYAquatic image 2Michaels NYAquatic image 3Michaels NYAquatic image 4Michaels NYAquatic image 5Michaels NYAquatic image 6Michaels NYAquatic image 7Michaels NYAquatic image 8Michaels NYAquatic image 9Michaels NYAquatic image 10

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Phone: +1 914-661-3128
Site: http://www.nyaquatic.com/
Opening hours
  • Monday:12–3PM
  • Tuesday:12–3PM
  • Wednesday:12–3PM
  • Thursday:12–3PM
  • Friday:12–3PM
  • Saturday:Closed
  • Sunday:Closed
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Total reviews rating 4.4

70 Reviews for Michaels NYAquatic 2023:

Review №1

2022-02-01

Both of my experiences so far with NYAquatics have been great. They triple bag each fish to make sure no water is accidentally lost during shipping, also I feel like it keeps them warmer during shipping. My first order was a halocarus wrasse, purple tang, tomini fire fin tang and a white tailed bristle tooth tang. All the fish shipped well but the next day my wrasse passed away. I sent them an email and Michael quickly reached back out to me to give me a refund. The order I just received contained a coral beauty angel and it was also packaged very good, it included extra heat packs to keep the fish warm since it is very cold outside. The prices are very reasonable too, and you have to check frequently for new fish because there stock varies. They have a good qaurentine procedure but Im paranoid so I also do my own qaurentine as well. All the fish are doing great!

Review №2

2022-04-02

I do not understand the negative reviews. I ordered a single fish on Tuesday night and received it Thursday morning. The fish shipped from New York to Florida (two different climates) perfectly. There were no signs of disease or parasites. They have the rarest fish for ridiculously low prices. This along with the bad reviews made me skeptical but Ny Aquatic pulled through and did an amazing job. I would highly recommend them and I’m probably going to be going to them for all my fish needs from now on.

Review №3

2022-06-22

Michael was great to work with! Very responsive to my calls and texts. Best prices Ive seen! Fish arrived healthy and alert. Box was packaged perfectly! Will definitely buy from Michael again!

Review №4

2021-12-09

Michael was great to work with. Best prices I have found online and the fish arrived alive and well packed (even in Dec). All looked great, are healthy and eating within the first few hours. Will do business with him again!

Review №5

2022-01-31

Worst customer service I have ever received. I’ve placed 2 orders with NYAquatic and had major issues with both. First order, I spent $400 for a gigantea anemone and was sent a haddoni. Didn’t offer anything except to make it right when he had a gigantea available. Found a gigantea on the website (never contacted me to see if he could “make it right”). Paid another $400. The anemone was poorly packaged for a winter shipment from NY to WI. Shipment was delayed and the anemone arrived in ice cold water. That means they probably only had 12 hour heat packs in the thinnest styrofoam cooler I’ve ever seen for a shipment in sub freezing temperatures. Anemone was expelling it’s guts and melting. I Contacted him immediately. Called, emailed, used the “contact us” form on the website, fb messaged, sent messages on R2R. Finally, after NINE DAYS I finally get an email that the item was arrive alive guarantee only and he’d work with me on the next one. Yeah, I know how that goes. He claims he’s going to issue a refund. I hope that’s true. I’ve included pics of the ‘alive’ animal so sadly lost in this transaction.

Review №6

2022-01-18

This business is a scam. My order is 18199 and I have placed my order for more than 2 weeks. I called the owner and he said he is going to ship the order out on Thursday, December 13th. But he never did and he doesn’t even care to provide his customer about their order status.I have tried to contact his business and leave a voice message several and still he doesn’t call back. This is not a right way to do business if you can’t take care of your customer I don’t think you can take care of your animals. Going to dispute the transaction because I’m done with this guy.

Review №7

2022-04-10

The owner does not answer the phone, email or text and strings you along until past the warranty and acts like he was not notified. Large fish was shipped in 2-3 cups or water (assuming to make shipping cheaper even though I paid roughly 80.00 for shipping) and the bags leaked during shipping. One of the fish was barley alive, but I was able to get them acclimated to a qt tank. The male died a couple days later and the female never ate and later died. I notified the owner by text, tried to call him and emailed on their site of the issues. He finally responded back, but always had an excuse. He was in the hospital, he dont check his text and I really don’t remember them all. Not he is acting like we never talked and it was out of warrenty. Sellers like this makes it difficult to trust these smaller companies. Below the owner responds and said he offered a partial credit, not true. Be aware, not worth the hassle when there are good sellers out there. Take care

Review №8

2022-06-13

I ordered a Purple Tang on 5/31/2022. Received on time. Imagine only $99.95 + $49.60 shipping total $149.55. It was over 4 inches. What a bargain. And, the color is out of this world.

Review №9

2022-02-03

Update on 2-1-2022I have friends who have purchased from Michaels and they brag about the quality and price of their fish. Looking at the website the price and inventory is top of the line compared to other on line sites. Hoping my first encounter was a blip which most likely it was. me start off by saying in all the years of having saltwater fish I have never made a purchase online. I was recommended Michaels by a close friend who had made 3 purchases and was very happy with his transactions. I believe if the attention to detail and communication was better this would be a number 1 online destination. During this pandemic everyone has experienced personal and business sufferings. Best LuckThat being said let me tell you about my encounter. I ordered a semilavartus butterfly fish on 1-16-2021.I was told the fish was in quarantine and would ship the following week. I inquired on 1-28 and was told it was too cold to ship and he would ship the following week which is now 2-1. There was a snowstorm that week, I contacted again on 2-15 and was informed that the rest of the week looked good for shipping, I was informed that the fish would be shipped on 2-16.On 2-17 there was no word about shipping. I e mailed on 2-17 and the response came back later in the day. I was informed that Fedex in Memphis were shut down and it would have to ship the following week. I sent a email on 2-23 after checking the weather in New York and Memphis which all looked clear and good. I never received a response back after also leaving a voicemail.On 3-2 I sent a forwarded copy of a fedex service alert. I received a response back saying I am monitoring. I waited another week with no other communication and finally decided to cancel the order I received a refund the next day with no other explanation.Customer service is important to most of us. I understand the shipping problems due to weather. I DO NOT UNDERSTAND not being updated about the shipment. I wasted over 6 weeks on this transaction. I wondered if the fish was sold after my order? As of this writing the fish has not been relisted on the site. How interesting!. I would never deal with someone like this again. I would rather pay a little more with someone who knows how to communicate and is responsive.Oh by the way in the middle of all this I did speak with Michael and told him he needed to communicate better. I guess advice not taken!!Update on 2-1-2022I have friends who have purchased from Michaels and they brag about the quality and price of their fish. Looking at the website the price and inventory is top of the line compared to other on line sites. Hoping my first encounter was a blip which most likely it was.

Review №10

2022-06-26

I have been in this hobby for many years. There fish are awesome, the prices are great . In my opinion he has the best Marine fish in the country. Thanks Mike for everything!!